Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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JigNesh Patel Washington, DC

Bad customer service. Not even worh to try. AHS better. I don’t know, why I signed up. I am going back to AHS.

1 year ago

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SAMMIE BARNES

1 year ago

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Robert Slagle Cottonwood, AZ

Could not find tech to fix AC, when it was 100 degrees plus. Hired my own tech, Choice warranty would not pay me back.

1 year ago

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Joe Mount Airy, MD

No parts come in after three weeks and the tech is not aggressive to find the parts in different places

1 year ago Edited October 18, 2023

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Mark

Avoided major cost of heating and cooling repair.

1 year ago

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Rick Hoover Dublin, OH

Took too long for AC repair to happen during the heat of the summer.

1 year ago

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Lori Ertman Mission, TX

They approved all of our home issues with no problems.

1 year ago

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Dominique Chicago, IL

The coverage as well as it’s convenience to

1 year ago

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T K Miami, FL

Service is good. Definitely worth the price to me.

1 year ago

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Joan Anderson Aurora, CO

A long wait period for a contractor to fix the problem1 week to over 4 weeks

1 year ago

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Eric

Tech said appliance needed replaced. You guys just had him do a cheap fix.

1 year ago

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Yvette Davis

Repairs are slow, but are done well....

1 year ago

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Rose

They're very responsive and easy to get ahold of.

1 year ago

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Constance

They're reading from a script and they don't give me valuable information that I ask for.

1 year ago

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Cindy Cossin Pompano Beach, FL

They have qualified technicians. The fix the problem.

1 year ago

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Sheri Rapid City, SD

Everything went smoothly this time, last time it was a mess.

1 year ago

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Jan St. Petersburg, FL

Still believe they could’ve fixed gas stove , what’s wrong with it was the igniter

1 year ago

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G W

Fast response to my initial and second call...

1 year ago

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Chummie Price

Prompt reliable service 1💯% satisfaction

1 year ago

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martin Pompano Beach, FL

Company only covers parts and not labor. Would not cover major repair for air conditioner.

1 year ago

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Bhavesh Wilmington, DE

I call about my service tech times but she not give me good answers. She don't want to resolve my issue.

1 year ago

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Prudence Arrowood Littleton, CO

I like you company but I am having issues getting my refrig fixed.

1 year ago Edited September 15, 2023

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Travis

This company has the best price for the best service.

1 year ago

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Dylan Miami, FL

I do not like the long time it takes to get service. I have been waiting going on 3 weeks for 1 claim

1 year ago

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Roy O Dunlap Washington, DC

It should be zeros stars. Choice Home Warranty is a scam. You did not fulfill your contractual agreement with us.

1 year ago

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Larry Schleicher Phoenix, AZ

Prompt response to problem. Very professional

1 year ago

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Susan Lamprecht Mechanicsville, VA

Phone customer service is lacking. Service providers ate good.

1 year ago

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Marty Bocock

Scheduled a provider in a timely manner.

1 year ago Edited May 6, 2024

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James Taipei, TPE

Not happy the latest service request is going to be over 10 days from the claim being submitted. .

1 year ago

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Anthony Middletown, NY

Most claims are not approved, still have not received partial reimbursement. Take to long to get a plumber assigned

1 year ago

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Mj Houston, TX

They had a company dispatched in a timely manner

1 year ago

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Frank Lehigh Acres, FL

Scheduling. You need a professional who knows what they are doing.

1 year ago

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Jeffrey Ashburn, VA

Service tech did a great job and was very nice.

1 year ago

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Terry Odenbaugh Cathedral City, CA

They are good at simple repairs but refuse to cover major repairs that are covered.

1 year ago

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Regina Miller Nadir

Thus far the coverage dealt with the issue.

1 year ago

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Theresa Olive Branch, MS

I am waiting to get my reimbursement to be able to give an accurate review

1 year ago

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memrymaker

slow response time and charged for old water heater removal. also did not cover air confitioner coil cleaning

1 year ago

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Sharelle Roach-Mcgee Waukegan, IL

It took over a month and cost me a lot of out of my pocket money to resolve my Water Heater issue.

1 year ago

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Ray

Very slow response time. We're trying to replace our stove, and it's taken a week and a half.

1 year ago

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Alexis Radovich Gibsonville, NC

Customer Service is very helpful and responsive

1 year ago

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Steve Lemke Houston, TX

Always a fight to get items repaired that are covered. I have also been waiting on a lowes gift card for 2 months now.

1 year ago Edited July 12, 2023

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Sathish Shetty Irving, TX

Service is good. Support staff is not great

1 year ago

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Claudette Elgin, SC

Ease of access. Customer Service. Timeliness

1 year ago

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Julio McAllen, TX

Dislike the way you handle repairs. There is no appeal process to an incorrect call on a repair

1 year ago

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David

I was misled and lied to the last time I tried to use my warranty.

1 year ago

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Linda Kingwood, TX

I was not happy with the price CHW gave me to replace my clothes washer.

1 year ago

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Aubrey

Still waiting for the refrig refrigerator replacement phones

1 year ago Edited June 20, 2024

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Beverly White Hyattsville, MD

Payout of claims approved. Customer service is not the best.

1 year ago

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Danny Mies San Francisco, CA

Easy steps to file a claim, with no call

1 year ago

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Mike Patel Hamilton, OH

Took about 3-4weeks for tech to come in to add Freon to our ac

1 year ago

Choice Home Warranty Reviews