Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Leo Landry Auburn, MA

Poor communication. Don't adhere to the two policies that I purchased.

8 months ago

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Valdor Broomall, PA

CHW took my money and never fixed my stove or replaced it or sent me the check!

8 months ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

1 year ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

1 year ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

1 year ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

1 year ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

1 year ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

1 year ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

1 year ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

1 year ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

2 years ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

2 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

2 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

2 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

2 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

2 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

2 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

2 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

2 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

2 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

3 years ago

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Dilup

The claim process is too long after initial reports.

4 months ago

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Natombi Marshall Columbus, OH

I really hate that they made me pay two work order fees for plumbing.

9 months ago

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anonymous “ANONYMOUS” New Smyrna Beach, FL

the garage door repair didn't work. still having issues with the garage door functioning.

9 months ago

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Dennis Hanners Big Rock, TN

Was without heat for over 2 weeks in 5degree weather even their own contractor hung up on them

9 months ago

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willie campbell IL

The wait time to replace my water heater was unsatisfactory

9 months ago Edited February 9, 2024

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Virgil St Louis, MO

Takes to long to get somebody out here to perform work

9 months ago

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Gail

I am still waiting for the job to be completed

9 months ago

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William Orlando, FL

I think you rob me on the furnace make me be $1069 to replace a part that is not modification

9 months ago

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David North Port, FL

Lying to me about technician's inspection report thereby denying my claim. Dropping their coverage.

9 months ago

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Mike McCartney Norfolk, VA

Shocked that we had to pay a large portion of the heat pump replacement.

9 months ago

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Martin Fisher Wilmington, DE

Poor job of sourcing quality plumbing contractors

9 months ago

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john cordileone Queens, NY

Service was not provided as contracted policy cancelled rather than to repair my boiler

10 months ago

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Warren South Amboy, NJ

Having to fight for a compromised solution to losses

10 months ago

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Jimmie

Not enough repair companies to service customers

10 months ago

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James Broken Arrow, OK

seems to be more focused on selling home security systems

10 months ago

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Vincent

Technician selection! Denial criteria!!

10 months ago

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Albert Dublin, GA

I have been waiting almost 2 months to have my wall unit heating issue to be resolved.

10 months ago

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Johnny Tucson, AZ

copany does not honor their contracts, customer service comunication with the customer sucks

11 months ago

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Ellis Melton Angleton, TX

Been waiting a month to get my washer fixed. Ger the run around everytime I call them

11 months ago

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Doyl “Rooster” Harris Mobile, AL

They want 75 buck to do notning on first call when they could fix it just as easy

11 months ago

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Howard New York, NY

Lack of available technicians, particularly in heating.

11 months ago

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John Phoenix, AZ

It takes over a week to get a technician to fix my problem.

11 months ago

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Donald Standley

fixed the problem this time, last time they didnt fix problem, 75 twice

11 months ago

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Cecilia

We have yet to get any satisfaction from the last two claims that we filed.

11 months ago

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Viola

The speedy way things were done and care

6 months ago

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Dee Killer

This company denies most claims and can’t get contractors to do work for them. customer service is a joke and there is no one higher to help you

7 months ago

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Lynne

Had an issue with my air conditioner and Choice couldn’t find someone to fix it. Had to get a heating and cooling company

7 months ago

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Arielle

Bryan was knowledgeable, efficient and professional.

7 months ago

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Theresa

Good customer response. Good pricing. Thank You

7 months ago

Choice Home Warranty Reviews