Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Ernesto Huerta San Antonio, TX

Choice is a horrible warranty company i thought American home shield was bad but choice is the worst. They have very strict rules on what they cover along with certain things you have to pay for out of pocket. I know now choice was the wrong choice for warranty for my residence.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Oct. 9th, 2018

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Suzanne Alban Baton Rouge, LA

I filed a claim around 5PM CT & a technician was at my house the next day at 12PM. Such a quick response

6 years ago

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Hank Garcia Clermont, FL

Prompt response to repair AC not blowing cold. Competed repairs. Friendly and knowledgeable. Would welcome again.

6 years ago

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Julie Scottsdale, AZ

Great first experience using Choice. The electrician they sent arrived on time and fixed my outlet

6 years ago

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Shaun Mirjavadi Romeo, MI

So far so good. I've had my furnace and garbage disposal repaired in good timing without any hitch. Thanks!

6 years ago

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Debbie McDivitt Germantown, TN

Excellent service. The repairman came out the next day and CHW took care of the problem on our oven

6 years ago

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Richard Treuman’s Winter Haven, FL

Appreciate the very fast service in handling the few claims we have submitted in the two homes we own. A real good experiences. Thanks.

6 years ago

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tanner johnson Cleveland, TN

They do what they say they'll do! I Had two claims in the first week and both claims where taken care of.

6 years ago

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Mario Tucson, AZ

Cooler stopped working, Tech troubled shot problem until it was corrected. Very professional. Very thorough.

6 years ago

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Keri Las Vegas, NV

Rates are good if you pay upfront. You pay more if you go month to month. Makes no sense to me because you aren't in a contract either way but it is what it is.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback Keri.

Sep. 20th, 2018

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Lawrence Kott Crystal Lake, IL

service technician was clean and courteous. He went over his report with me before sending it in. He also arrived at the time he said he would .

6 years ago

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Lisa Forest Hill, MD

I got an appt very fast. Easy process. Waiting on check so we will see how this goes. It so far wonderful!

6 years ago

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Rick Nekoosa, WI

Garbage disposal leaked. Called CHW. New garbage disposal installed within 6 hours. Exceeded my expectation!

6 years ago

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Nancy Ashburn, VA

Qualified professional sent good communications with company sent follow up excellent. Pleased with service

6 years ago

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Dina Francis Scottsdale, AZ

Plan doesn't cover much. Choice has very limited coverage and lots of exclusions and even when you read the written warranty and think you have coverage they argue, deny your claim and offer to send a check for a fraction of the repair cost. I have Choice HW coverage on 2 properties and would never use them again!!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Our Consumer Advocate will contact you for further assistance.

Sep. 7th, 2018

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John L. L Rotundo Fort Worth, TX

Had an issue with our disposal. Within a day a technician was out and did what was needed. Very pleased

6 years ago

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Jerry Kyle, TX

My repair was completed efficiently and timely two factors that make me a very happy Choice customer

6 years ago

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Carla Stout League City, TX

Buyer beware! Very disappointed in the claims process, we even filed an appeal which did no good. Even with 2 independent contractors disputing Choice’s technicians findings they would not approve the A/C replacement that was needed. Total waste of our money.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist.

Sep. 4th, 2018

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Frank Velez Plano, TX

Call about my a/c it broke down choice said it was not cover was never call to explain why not , water heater down still waiting to see if it going to be fixed we are real estate agents have told buyers about choice , but after will discourage our buyer from choice and will tell other agents about our experience with choice .

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist.

Sep. 4th, 2018

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Guisselle

Excellent warranty conpany. I’ve had them for the past 4 years in all my properties and never failed me.

6 years ago

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Pat Collins Raleigh, NC

Choice has been extremely prompt in our request for services.. Have recommended to all our friends and family!!

6 years ago

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Bruce Holmes Cedar Hill, TX

A/C went out. Temperatures in the high 90's. Tech came next at 8 AM the next day. Repaired by 10.

6 years ago

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Roshan Massey Jacksonville, FL

Technician was fine. Choice was a problem. I rang in my issue, gave the agent my Jacksonville address & he assigned the job to a technician in Gainesville!

6 years ago

Reply from Choice Home Warranty

Mr. Massey,

Thank you for providing feedback about your experience. We appreciate the opportunity to improve our customer experience.

Regards,
Choice Home Warranty

Aug. 24th, 2018

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donna Melbourne Beach, FL

Not a good experience. They take your first phone call, but then do not give The technicians the authority to make repairs in a timely manner. That is not acceptable on an a/c claim in state of Florida where it is 90 plus degree and a heart patient is at severe risk of heat stroke!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Aug. 21st, 2018

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Tehwan Tso Roswell, GA

There was water leak in the pipe. The first contractor backed out. The 2nd contractor told me CHW don't cover it. The repair costed me $675 out of my own pocket. I am yet to find out why it is not covered.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Christina Ramsey Swansboro, NC

Efficient and effective response to broken garage door opener. Repairman was on time and competent. This was a very satisfactory experience.

6 years ago

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Kathie Conrad Yukon, OK

My claim was handled rather quickly and resolution of claim came quickly. However I am dispointed in the dollar amount given for replacement.

6 years ago

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Doreen Mesa, AZ

He had 2 issues in the last month, both were taken care of promptly and with professional technicans

6 years ago

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Fern Scharff Pacolet, SC

I called told the operator my problem. And an electrician came out to my house and fixed it in a very short time!

6 years ago

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Arjun chauwan Fairfield, OH

Please don’t buy home warranty from them. They just wants your money and don’t provide any service. When I bought my warranty I was told that every appliances is covered inside my house including electrical and plumbing. But when it’s time to make a claim they won’t cover any thing.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Munividyasagar Mokkala Cary, IL

The service was done 3 weeks after it was placed and the service person was reluctant to do service as he was saying choice will pay less if he replace any thing and just did some thing that helps the AC to work, and he pretty much told us that it is going to break as choice is not going to cover all the costs he is not going to do full repair.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you for further assistance.

Aug. 9th, 2018

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Greg Heier Dublin, OH

This experience has been nothing but trouble so far. I've had technicians out to my house 3 times to fix the same problem with a refrigerator. It's been broken for 2 months now which has been a HUGE inconvenience. Choice should be replacing this appliance instead of continuing to insist on repairs that aren't working.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our services. We have applied a onetime free service call fee onto your policy, in hopes that your next experiences meets your satisfaction.

CHW

Aug. 7th, 2018

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Larry Auxvasse, MO

Experience was very good. The sales rep explained all options , was courteous, and overall professional. I will recommend your company to others.

6 years ago

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ROY KOSHY Carrollton, TX

I try to use 2 times. both time they only collect service charge not repair it. One was low freeon in ac. They said they won't do it.2nd one one broken spring on the garage door. thye said they won'r repair it. I am a realtor and used to refer Choice home warrant. Never refer any one. Cheap company.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Gypsy Gottlieb Las Vegas, NV

Customer Service is good/friendly Every time I had a problem at a Condo it was handled. Renewing Yearly is easy.

6 years ago

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roger Houston, TX

I Have had service on my refrigerator , washing machine and my central air unit great job. Thank You Roger

6 years ago

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David jones Leland, NC

You read the small print very carefully and get sales person to put in writing for what they are selling policy. When making a claim they are very good at rejecting your claim based on their interpretation and you have no recourse. I don't recomend their service. to anyone.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 26th, 2018

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JOE TAZIOLI Houston, TX

never received a email after claim made!!!! 100 heat in texas with no ac but was handled quickly once i made another call.

6 years ago

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Larry Rosenblum Scottsdale, AZ

Worst experience ever. Choice could not find a service company to do the repair. Ask me to find a service company I did and choice denied the claim after me pleading Choice decided to pay for a partial claim. I had to pay the service company the full amount and then I have to wait for 30 days for my payment. NOT A GREAT EXPERIENCE

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Choice Home Warranty

Jul. 23rd, 2018

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Kevin St. Helena, SC

A/C unit went out and could not get a scheduled repair for 3 days. Finally got a name but the tech never showed. No follow up at all from CHW. Now they are trying to get me to renew and explaining that one case as out of the norm. Writing this review while on hold for 30 min just to ask why I should renew with a company that is this sleazy.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 23rd, 2018

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Jackie Johnson Simpkins Peekskill, NY

Long wait times on the phone . The company really need to provide a better reimbursement policy or purchase products wholesale for replacement.

6 years ago

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Walter Reynplds Lawrenceville, GA

Home warranty sent a technician out on Monday for my clothe dryer repair, he diagnosed the problem and came back the next day and repaired

6 years ago

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Yeshey pelzom Lithonia, GA

Salesperson was Very friendly and helpful in answering my questions. Hope I will not be disappointed with the services.

6 years ago

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Arvind Tripathi The Colony, TX

The appointment was re-scheduled multiple times. The fix did not lost the end of the same day. The problem of not flushing properly was back the same evening. I wasted $45 for nothing!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

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Eloise Daniels Sandy Hook, MS

I haven't completed the process yet. Asking for this is a bit premature. A worker came to our house. Later in the day, I was told that that I missed my appt. Communication needs to be more cohesive.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 18th, 2018

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David Brown Blythewood, SC

Very very very very poor customer service. The agents were not courteous at all. Your company wants to deny service on every appl. And then a person has to appeal something that should have never been denied. Very very dis-satitisfied with the warranty.

6 years ago

Reply from Choice Home Warranty

Dear David Brown,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 17th, 2018

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Angela Collins Memphis, TN

The phone system has not worked since have had the c9ntract for 2.5 years. It still did not work this time. It worked fine when you get my money (sales). 1st contractor referred was vey unprofessional. 2nd contractor was ok. At this point I would not recommend Choice. You have some improving to do.

6 years ago

Reply from Choice Home Warranty

Dear Angela Collins,

Thank you for your feedback. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Kind Regards,
Choice Home Warranty

Jul. 16th, 2018

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Sandy Gerth

They are all scam artist. My complaint is the same as everyone else regarding ac repair . They always find a way out. They denied my AC claim even though the technician said the coils had normal rust and should pay . Still they denied. I am going to file a lawsuit against them and contact my state attorney general office tomorrow, July 9, 2018

6 years ago

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Evelyn Carrasquillo Middletown, NY

The person that came to fix my dryer did a great job. He came back on the 4 of July to finish the job. Amazing service

6 years ago

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Hassan Sankoh Womelsdorf, PA

The sale representative Was pressure Me to take a plan i was not ready for. And I think that the sales representative shouldn’t pressure their Customer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Dec. 20th, 2018

Choice Home Warranty Reviews