Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Brenda McDonald Plano, TX

Courteous, timely & professional. I don’t have 40 characters to say thank you for quality service.

5 years ago

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EM Sherman, TX

This experience was my first time to call for warranty service. It was prompt and I was very happy with the results.

5 years ago

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NICK GRIMALDI Katonah, NY

When ever I call they tell me it is not covered, Every excuse to not have to cover the product , IF IT BREAKS UNDER NORMAL USAGE IT IS NOT COVERED , THAT MEANS THAT IF YOU DONT USE IT, IT WILL BE COVERED

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 23rd, 2019

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Maritska Giacone Youngtown, AZ

This company is a complete rip off don’t waste your time or money. Even after they said they agreed the repair should be covered they still refused to repair. Cancel your plans if you currently with them. I had referred 3 of my family members and now they will be canceling as well.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Mark Charlotte, NC

Brutally bad - their business model is to beat up both the customer and the techs. They have more reasons to not pay a claim than you can dream of. Find out how much the premium is, don't buy their crap plan, and save the money and buy your own stuff when it breaks down.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 31st, 2019

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Kenneth Broussard Houston, TX

Not happy with Choice. Have two homes. Claim denied in winter that was corrected by a different contractor. Claim again denied in summer that was corrected by a different contractor. What is going on with Choice? Both times first contractor wanted to sell us a new system.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Wayne Johnson Saint Paul, MN

They are very deceptive and dishonest. Contractors stop working with them due to taking up to a year to pay. Agree to pricing and then will not pay unless you accept less. Homeowners beware that you will be responsible for the balance.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 28th, 2019

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Leonard Kutyla Aydlett, NC

When I called to see what was happening with my claim all I got was a message to call back during working hours, your book says 24/7 a misrepresentation.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Leonard. You are able to place a claim 24/7, by either calling our toll free line at 1.888.531.5403 or logging at the account center at .

CHW

May. 23rd, 2019

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Noreen E Alberts Sun City, AZ

I've been waiting since 11:00 for a service man to evaluate my claim. It is now 5:20 and no one has shown up. I am MORE than a little disappointed in this level of service. He does not respond to my phone calls and the office in New Jersey is CLOSED as of 5:00. They just disconnect you!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records confirm that the technician has completed gone to your home and obtained the diagnosis for your unit.

CHW

May. 23rd, 2019

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anthony levon schuler Riverdale, GA

choice warranty has come a long way, latey they have been doing a good job with honoring claims and scheduling appoitments

5 years ago

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Kindra Kickham Chesterfield, MO

They almost never fix anything. I end up having to pay most contractors they send to fix the problem with money out of my own pocket since it’s not “covered,” plus the service fee, so I end up paying more. Now they want me to pay $2000 to replace my air conditioner. What are they covering if I’m spending $2000 out of my pocket?

5 years ago Edited August 11, 2022

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Orval F Ankrom Cape Coral, FL

Service folks or Choice should ask serial number of the unit prior to coming to the home to possible bring the parts for repair.

5 years ago

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Suresh N .Purohit Gaithersburg, MD

SERVICE TECHNICIAN IS COURTEOUS & KNOWLAGABLE SERVICE IS NOT COMPLETE PART IS ORDERED FULL REVIEW WILL BE GIVEN AFTER WORK IS COMPLETED

5 years ago

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Manuel Escalon Missouri City, TX

Great service and great follow up to prepare me for the rekey of my recent home purchase. Great Job! Manny Escalon

5 years ago

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Mark Trussell Decatur, TX

I am giving only 1 Star because there is No option for zero....Chouce spends more time and effort trying to find a way out of a claim than they do to actually help...I have had nothing but bad experiences with Choice. Run from this Company...I will not be renewing any of my Policie(s) with them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 14th, 2019

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great granny M Owego, NY

The techs that they have sent were good. When my washer broke down they gave me money toward a new one as it was not worth fixing.

5 years ago Edited April 1, 2022

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Margo Robin Moore, SC

Mike knew exactly what the problem was and fixed it quickly and completely. Very happy with service.

5 years ago

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William Andreano Riverview, FL

After to speaking with my son I decided to cancel my service with you do to the many negative reviews we read I called back to cancel but only received a voice mail. I let a message to return funds back to my credit card. I will check tomorrow to see ststus

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 3rd, 2019

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Ramon Nieto Sr. Chicago, IL

I like the fact I can call for a service appointment and very and convenient to setup from the comfort of home.

5 years ago Edited October 17, 2022

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M. Berger Owasso, OK

They will not cover anything that has age to it. They must specialize in crappy new equipment, because when I did need them (2x), we were DENIED SERVICE. At that point I just paid for my own repairs & bypassed their service. It was cheaper than spending the service call & repairs after denial. THIS IS A SCAM DON’T BUY IT!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 3rd, 2019

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Mary

It took 4 days for someone to come out and look at my refrigerator only to be told that it would be another day to get the part (thermostat) to repair it. It took 2 minutes to fix. Lost $400+ in food, 1 1/2 days of work no replacement given. I was charged $2 extra for paying with a credit card. Totally unacceptable....

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 30th, 2019

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Clement Anozie Houston, TX

Zero Star Pure FRAUD False Advertisement Misleading info I wish I read reviews before giving them a dime . They found a reason to deny the claim I made for my Refridgerator. Don't waste time & money on this company. I'm canceling my policy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 23rd, 2019

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Minnie Waxhaw, NC

I agree with others. Don't waste your money on this company. We have a claim in and the service to date has been awful. We have been without full use of our refrigerator for almost two weeks and we are still waiting on a resolution to our problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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Linda watson

Our repairman was great. He fixed out kitchen sink problem. Very nice experienced person. Thank you Choice Home.

5 years ago

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MOB St. Petersburg, FL

24/7 SERVICE IS NOT TRUE. When you have an emergent situation, 48-72 hour response IS NOT acceptable. I am $350 out of pocket due to your FALSE ADVERTISEMENT of 24/7 service. I WILL NOT be renewing my policy upon expiration. BUYER BE WARE PLEASE. MAKE SURE YOU'RE OKAY WITH RESPONSE TIME of 48-72 hours IN AN EMERGENT SITUATION.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 10th, 2019

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Lisa waller Moyock, NC

I purchased choice Warrenty and I have to say the couple of times I did have a claim, the company found a way to dent the claims. This to me is a terrible choice to pick this company. I will never recommend choice Warrenty to anyone. I even purchased the biggest coverage they had and they denied claims. Waste of money

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 10th, 2019

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Joylinn Lancaster, PA

Francis was great! He gave us a great deal for 3.7 years and we could not be happier to start with you guys.

5 years ago

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Clarence ladner Cantonment, FL

Our hot water heater went out on June 12 of this year. It is now September 12 and we still have not gotten our water heater repaired or replaced. We have gotten the runaround for three months. They still refuse to fix our system, and all we get from them are apologies and postponements.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Mary Orland Park, IL

The case manager was very rude. The monetary amount given to replace my dryer was about half of what it costs to get something of similar capacity and size. Also, it takes 30 days to get the check. So unless you have the money to replace your appliance upfront, you will have to wait 30 days.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 1st, 2019

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Anne Sumter, SC

Total crap. Every claim has been a problem. Hot water heater needed replacing. Only element covered. How do you buy a hot water heater without a tank(not covered). Basically they don’t replace anything only the least amount they can get away with. Waste of money!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Oscar Garza San Antonio, TX

I would rate a zero if there is an option. These guys are total cheat! They will find a way NOT to cover anything and if you try to cancel, they will NEVER refund your unused portion of the insurance. Save your money and not get service from Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 26th, 2019

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Alfredo Gonzalez Deltona, FL

Choice handled my claim quickly. Went online and process was done right on the website. Highly recommended.

5 years ago

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Ollen T. Odum Little Elm, TX

I was eager to sign up with Choice, but after reading the contract I requested a cancellation and a full refund. There are so many loop holes for Choice to regect a claim that I find it not worth the gamble doing business with you. I requested a refund 30 minutes after signing on. Hopefully there will not be loopholes in a refund.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 26th, 2019

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carl e most Fort Lauderdale, FL

Had a Plumber tech come out early today. That was 8 hrs ago. CHW says they should get the report with in two hours after the tech was here. So far i have heard nothing. I guess I will end up canceling them over this!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Carl. Our records show that this matter has been resolved. Our Consumer Advocate will contact you directly to further address your concerns.

Mar. 22nd, 2019

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Jeffrey A West Palm Beach, FL

So focused on being cheap that I will not renew my home warranty. They want to repair everything in the absolutist cheapest way possible! They repair everything with chewing gum and bandaids - you get the idea! Not impressed at all with the quality of the experience!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 21st, 2019

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Jackie S Adams Lexington, NC

I love Choice Home. All I needed to do was make a phone call, and they were here the next day to fix a water leak. I recommend them to anyone.

5 years ago

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Philip Severn, MD

5 year old appliances. Simple clog in the DW. Claim submitted 37 days after signed contract- DENIED. Pre-existing condition? I dont determine when food decides to clog a line. Cant imagine a serious problem. They have over 800 complaints in NJ alone, so many that they are assigned a compliance monitor. RUN AWAY

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 11th, 2019

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mary lewis Indianapolis, IN

I am very disapointed with chw . they say that they cover hot water heaters but that is a lie. they explained to me that they cover some of the parts but not the tank it self so if you need a whole tank replacement they cover nothing. this is very miss leading.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 27th, 2019

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cG

The ease of making the appointment and the timely manner of completed project. Improvement could be made on understanding what is covered

5 years ago

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David Marra Saint Albans, WV

Very through, somewhat high impact selling but nothing unusual asked very pertant questions, andvprovided different coverage options

5 years ago

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Norman Alston Boca Raton, FL

I refused to sign with them because they were too aggressive in their sale effort and they misinformed me as to their relationship with Amazon stating that they were associated and shared the same reputation , that was a lie !! When a company lies to get your business they will lie when it comes to service .

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback

Feb. 20th, 2019

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Steve Homer Glen, IL

While I was asking questions of the person answering the phone, he rudely interrupted me and said call back when your ready and hung up on me. These questions were pertinent to my decision wether to buy from them! But he made that decision for me! Stay far away!!!! What would there customer service be like if I was already hooked?

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback

Feb. 20th, 2019

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Doug Young Lubbock, TX

I received an email denying my claim without a service technician ever inspecting the no functioning system! The problem was NOT due to a non-covered issue! What if I had not called to complain about a service technician not being deployed?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 20th, 2019

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Nikki Gazis Laurelton, NJ

I spoke with Ryan D who is very professional. He answered all my questions before I even asked him. It was a pleasure

5 years ago

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David Schwartz Pikesville, MD

Said he might have the part needed Sunday. I had to call him to find out he could not. He said he would be here Monday. I had to call him to find out he was in Glen Burnie and would be here later. It is now 11:45 and no word from him. What kind of review are you expecting?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 7th, 2019

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Jerome Sandy, TX

This is the worst service I have ever had. I have to pay to fix my own furnace and hope they send me a check for half of the part cost in 30 days. If you are reading this ...Proceed with caution The worst contract I ever paid for.What a rip off company!!!!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 25th, 2019

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Ted Putnam Sun City West, AZ

Prompt response, courteous and knowledgeable technician! I highly recommend CHW for home protection.

5 years ago

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Tony Callahan Blackshear, GA

Very satisfied with my last claim! Called ya and within the hour my repairman arrived and had my air working in 15-20 minutes!

5 years ago

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Angela Akins Buckeye, AZ

I really do appreciate Choice Home Warranty the The customer service rep was very helpful I appreciate his assistance

5 years ago

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Bell Missouri City, TX

It’s a very good company so far. Very timely and quick service. The company repair quickly and good service.

5 years ago

Choice Home Warranty Reviews