Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Douglas Bryant Cataula, GA

Good customer service . Slow when I had an emergency

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jude Denver, NC

Takes too long to get service provider assigned and, more often than not, issue isn't covered for some reason.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Gaunt Sun City, CA

The worst company I have ever done business with! They ignored my email concerns and would not refund my full amount!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve fiddler Plano, TX

According to the contract for a water heater the water heater and parts are covered but that was not the case for me

1 year ago

check_circle

Verified Customer

star star star star_border star_border

H M Ashraf Springfield, VA

Long wait for 1st appointment. Too long to wait for parts arrival.

1 year ago

check_circle

Verified Customer

star star star star star_border

Linda Manley Eads, TN

Overall they've been decent to work with

1 year ago

check_circle

Verified Customer

star star star star star_border

VAA Webster, TX

Responsiveness to my needs when requested

1 year ago

check_circle

Verified Customer

star star star star star_border

Terry Mueller Port Charlotte, FL

CHW responds quickly and companies get in touch quickly

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christelle Bublitz Lithonia, GA

Non reliable contractors, claim never handle appropriately, very bad customer service, inconsistency

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joanne Palaoro

I was not reimbursed according to coverage paid for. Policy said I can be paid up to 550. Repair was 550 yet I only received 200. Why? Because they could. They r not to be trusted!

1 year ago Edited November 17, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary piecewicz Worcester, MA

Horrible experience getting my dishwasher repaired still not fixed Sears has proven to be a terrible disappointment

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Eric Jones Phoenix, AZ

Unfair practices and robotic-like human support who refuse to understand human interaction.

2 years ago

check_circle

Verified Customer

star star star star star_border

Shively Lake Havasu City, AZ

Did well, fast, friendly in our time of need.

2 years ago

check_circle

Verified Customer

star star star star star_border

Brenda Mathis Murfreesboro, TN

Claims are accepted and handled quickly.

2 years ago

check_circle

Verified Customer

star star star star star_border

David Murray Danville, VA

They act quickly when there is a problem

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Raymundo Rivera Lizella, GA

Claim denied and claim specialist stated that i do not know what a coma means while I read covered item.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Paul J Tomardy Springfield, VA

They only pay a percentage of what your item is worth--most of it is still your responsibility

2 years ago

check_circle

Verified Customer

star star star star star_border

Tammie De La Ossa Tucson, AZ

They always are very polite and helpful.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ronald Tacneau Baton Rouge, LA

They generally fix the problem when they are called out.

2 years ago

check_circle

Verified Customer

star star star star star_border

Sue C Naples, FL

The tech sent was professional and efficient.

2 years ago

check_circle

Verified Customer

star star star star star_border

Daniel Cruz Mission, TX

For their prompt response and attention to detail

2 years ago

check_circle

Verified Customer

star star star star star_border

Tesfa Chicago, IL

They respond promptly and they send competent people.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Adam Agoura Hills, CA

It is very difficult to be assigned a technician that actually follows through with their job

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lenora Yates Miami, FL

The electrician did not fix the problem so i really paid $75 for nothing.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Mrs. Jackson Stone Mountain, GA

I'm still waiting for my free standing freezer to be repaired since 9-8-22.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Krystol Madison Beaumont, TX

Replacements are cheapest value. Difficult to schedule contractors

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Sakal

Hired a very unprofessional contractor to look at an appliance. Only a couple minutes assessing the appliance. After apealling the decision that we purposely damaged the appliance, it took over 2 weeks for a case manager to finally call back after I left 6 messages.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

david p grant Hebron, MD

i do not think i should take over 30 days to get no parts with any by notice to let me know what is going on!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Machelle Wright Findlay, OH

Our air conditioner broke on June 13th and it took until late September fo get it fixed.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Garcia Houston, TX

Still waiting on parts again cause first guy did bad job. They had to order more parts.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

DeMario Joyner Moncks Corner, SC

Because I had call multiple times before the issue was resolved

2 years ago

check_circle

Verified Customer

star star star star star_border

Maurice Lathan Chicago, IL

Very dependable home warranty service company

2 years ago

check_circle

Verified Customer

star star star star star_border

Karl Nesslinger Concord, NC

Quick response, excellent repair technicians fair pricing.

2 years ago

check_circle

Verified Customer

star star star star star_border

marlon blanc Beltsville, MD

They did a great job and were very professional

2 years ago

check_circle

Verified Customer

star star star star star_border

STAN G thornton Memphis, TN

GOOD EXPERIENCE, SERVICE GUY DID HIS JOB

2 years ago

check_circle

Verified Customer

star star star star star_border

PATTIE MOUND Charlottesville, VA

Fairly easy to use when we needed an HVAC technician

2 years ago

check_circle

Verified Customer

star star star star star_border

Peter Male Mumbrue Summit, AZ

Always prompt with quality techs and quality repairs

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul M Walsh Bethlehem, PA

constant runaround and too difficult to get reimbursed - waste of money. Actually think it is a scam

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeremy Wenger Highland Park, IL

Poor service, it has been 1 months since my initial call for the claim and I am still waiting for a repair

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Helen Parksley, VA

I cannot talk to anybody. Their customer service needs to improve a lot.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jerry Walker Mesa, AZ

I literally have to beg for y'all to service me. I can't get anybody. Don't pick choice.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Tucson, AZ

I've used it recently and they were pretty responsive.

2 years ago

check_circle

Verified Customer

star star star star star_border

K justice Sun Valley, NV

Had 1st claim recently. It was quick and painless

2 years ago

check_circle

Verified Customer

star star star star star_border

Lorraine Yancoski Las Vegas, NV

I like that the service fee is only $85.00

2 years ago

check_circle

Verified Customer

star star star star star_border

Louis E. Garland Chesapeake, VA

Had a couple of problems. Earlier then last claim.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Madeleine Cox Mauldin, SC

In short you are paying money for almost no service. Better off saving your money and paying for repairs yourself!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Donald Voorhees, NJ

Any major repair with a.c. Or heat system ac motor or blower motor they will not repair

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

vicki mcclendon Dallas, TX

When you need a supervisor they are not available and it is up to the customer to reach them

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Valencia Davis Corona, CA

I filled 3 claims only 1 was covered but I have been paying on this warranty almost two years

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Pamela Edwards Hickory, NC

I have to pay as much as your company is paying for a repair.

2 years ago

Choice Home Warranty Reviews