Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Yousif

I am thinking about switching over. If they would change their technicians I would rate them higher.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 21st, 2020

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Verified Customer

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Liliana

All the technicians did very good service. I always get very good people.

6 years ago

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Steven

Every time I call, they send somebody out the next day. It is really good.

6 years ago

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Kathy

The service isn’t very good. They don’t put in full price anything. The last experience I had with them was when my fridge was leaking and it took over a month to fix.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Ramesh Kalapatapu

Whenever i opened a claim, it is attended immediately and resolved my issues.

6 years ago

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Nancy Adams

They have handled my claims in a timely manner and resolved the issue.

6 years ago

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Suzanne F.

Contractors are competent and prompt to come to do the repair work.

6 years ago

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Ruth

The were quick to respond for repairs. They referred professional companies.

6 years ago

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James

It was the best choice. Our issue was taken care of nicely by the company that responded.

6 years ago

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Anonymous

The jobs get done with no extra charges other than cleaning. They fixed the AC when it went out.

6 years ago

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Verified Customer

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Leona

It is a good warranty to choose. They are quick to come out when you call them.

6 years ago

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Shannon

Choice Home Warranty never returns phone calls. I am still waiting to hear from them. The person that came here was basically trying to scam me and they denied the claim.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Verified Customer

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Courtney Perry

Easy to submit a case and quick turnaround with friendly service.

6 years ago

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Sonia C.

Extremely fast customer service. Had my repair done within a week.

6 years ago

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Lisa Livers

Because they were unable to find technician to do my home repair so I had to find technician and they still havenâ€™t paid any of claim I submitted.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

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Verified Customer

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Rick Parry

Whenever I needed to use them for repairs they were able to help me.

6 years ago

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Judy S. Essex, MD

Lately, getting a tech out to service issues has been difficult. They don't show up and they don't call.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 1st, 2021

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Verified Customer

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felipa ramirez

The company is very bad at helping the customer they are willing to leave senior customers in 100 degree temperatures just to not repair something they should have

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 24th, 2020

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Verified Customer

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Joann Overby

The service man was very professional. Took care of our problems.

6 years ago

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Grace Collado

Reasonable charge per visit; prompt call back phone call to schedule service

6 years ago

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Pam

Twice now service companies have not shown up. No follow through by choice and they donâ€™t respond to emails or voicemails.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

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Verified Customer

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Ronnie

Had air conditioner problem and they had someone out in a timely manner.

6 years ago

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Shirlry Dennis

The service is what they promise. Prices are affordable service is quick.

6 years ago

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Michael Woernle

Quick, and repair service people are always nice and efficient.

6 years ago

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Marlene Martin

They have done an excellent job completing assignments for me

6 years ago

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Ava and Gem Taylor

I don't like the 4 - 24 hours wait before a tech reaches back to you. Too long a span of waiting.

6 years ago

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Verified Customer

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Beverly

The work is good. They were very professional people. It is a good service.

6 years ago

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Joseph

The service has been very helpful. I have no complaints. They always respond.

6 years ago

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Gina

After waiting for four months and I still waiting to have my air conditioning repaired. They do no have good customer service.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Lori

Response time is fast. I have had a good and a bad experience with them but the last one was good.

6 years ago

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Verified Customer

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Anonymous

The service was quick and fast and excellent. The technician was excellent.

6 years ago

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Verified Customer

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Brent

Pretty timely responses and problems fixed quickly in a professional manner.

6 years ago

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Stephen Pierce

Extremely responsive to problem and quick to schedule repairs

6 years ago

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Phyllis Inemer

When you call with a problem, they are immediately responsive to your requests

6 years ago

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Verified Customer

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Joe

They were prompt, knowledgeable and my problem was solved very quickly.

6 years ago

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Telisa Alexander Mesquite, TX

There response time is prompt, the service technician are professional

6 years ago

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B S Smith Atlanta, GA

The procedures to get a large appliance repair too cumbersome - my a/c went out mid summer heat and could not get service in timely manner.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Verified Customer

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Herbert Mell Marietta, GA

Because they do what they say they will do in their contract.

6 years ago

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mary Cape Coral, FL

The company that did my last repair did not finish or come back when I still had a problem related to that repair.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Verified Customer

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Michael Bonner Parrish, FL

Great to work with and easy to contact. Not constantly raising the deductible.

6 years ago

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Wardell Harris Bowie, MD

I wish you would cover more parts etc. We run into certain parts not being covered

6 years ago

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Verified Customer

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John North Charleston, SC

Our AC went out last year and they hopped on it really quick so we are really pleased.

6 years ago

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Verified Customer

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Rodney & Crescent Holly Springs, MS

It takes a while but they do get the issue resolved. I don’t like you have to go through email.

6 years ago

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Claude Bessemer, AL

For small appliances they are decent company but when it comes to items like the AC, it took three months to get it repaired.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Tan Las Vegas, NV

Customer support answers all my questions. I have not had a bad experiences with them.

6 years ago

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Frank Memphis, TN

Try finding someone else. Not satisfied at all. When filing, they come out quickly but I am still waiting to get my stove taken care of.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Verified Customer

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Kevin Indianapolis, IN

Everyone I have dealt with is very pleasant and get it done quickly.

6 years ago

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Michael Show Low, AZ

The best value for money but the company is slow to react and is it difficult to get someone out to service our home.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our Dispatch Team. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Dispatch.

Aug. 27th, 2020

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Verified Customer

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Thomas Natchitoches, LA

In less than 24 hours they had workers at my house and got me parts.

6 years ago

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James Greenback, TN

The first time I had to deal with them, it was flawless and the second took an exceptionally long time.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback the negative and positive has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

Choice Home Warranty Reviews