Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Greg Buchanan Temple, TX

5 calls, nothing ever fixed. Best scenario received a gift card to replace a dish washer. $400 shy of any I could by at the store.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Verified Customer

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Martin Schertzer

Great customer service, fast appointments.

3 years ago Edited January 10, 2024

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Stanley Strouch Lake Worth, FL

The coverage is great and the service they provide is super

3 years ago

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Thomas Doe Schenectady, NY

They don't treat the contractors well and as a result good contractors don't work with them

3 years ago

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Donald Thompson Surprise, AZ

Because I have been trying to resolve a claim for 3 months and now I'm not able to talk to anyone . The only response I get is I will be contacted.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Verified Customer

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Edward Guerra Pflugerville, TX

Good response to inquiry but had to make second repair request due to repair not fixing issue

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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gary klein Rockville, MD

Our one call was answered quickly and the problem resolved quickly.

3 years ago

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John Ragland Crowley, TX

Excellent response time and courteous technicians.

3 years ago

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Amanda Horne Southfield, MI

Your service people don't show up or give wrong diagnostic and reschedule 3 times

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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ALMETA JOHNSON Columbia, SC

It's been a month and I'm still waiting on Plummber to come back and complete the job to replace faucet

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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COL John Friedlander Punta Gorda, FL

Executed all that they promised contractually

3 years ago

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Alinda Doughty Jacksonville, FL

Excellent and prompt reply service...............

3 years ago

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Charles King Palm Bay, FL

Only service I had done was done promptly, but a bit too costly.

3 years ago

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Dora Mills Carthage, MS

They keep tabs on my claims until they are completed.

3 years ago

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Homeshia Jackson Olive Branch, MS

No one has followed up with me after my last service call which is still not finished.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 3rd, 2022

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Nancy Webb Port Charlotte, FL

Whenever I have a claim they come through

3 years ago

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Jeff Campbell Tyler, TX

Still waiting on a part to execute the repair and it's been 4 weeks so far.

3 years ago

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Jim Davis

Not responsive and terrible when working with your own contractor

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Paul Whitten Mesquite, TX

First repairman missed appointment and never even called me to explain why they never showed up.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Sherepta McLeod Meridian, ID

They handled my claim quickly and successfully

3 years ago

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Sue Millikan Fayetteville, OH

Response was very fast and service was completed quickly

3 years ago

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Kameela Borders Aurora, IL

Excellent company so far they work very quickly

3 years ago

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Klaus G Hoeche Charlotte, NC

Because Contractors are unprofessional and Choice phone service does not want to fix problems with contractors.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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shari weber New Orleans, LA

Efficient caring staff and quick response time and repairs

3 years ago

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Carol Croston Canton, OH

They got my heat working so awesome no more cold nights

3 years ago

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Donna Osborne

Accessible, reliable and great communication in problem resolution.

3 years ago Edited January 10, 2024

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Ghazi Elhage Katy, TX

Fast in responding to any repair request

3 years ago

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Wayne Berg Mesa, AZ

Excellent service and good vendor for our a/ c

3 years ago

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Donald Lawrinait Brooksville, FL

Dishwasher - 1st Repair 47 days - 2nd Repair 21 Days - 3rd Repair 2nd day no scheduled repair yet

3 years ago

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Verified Customer

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I Josephine Rudolph Melbourne, FL

Because I have a stove that needed replacing. And Choice Home Warranty refused to replace it with an equivalent functionality still per the policy

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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James Goset Las Vegas, NV

Had to dispute their denial of my claim. Took forever get get it resolved.

3 years ago

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Varoujan Haruthunian Las Vegas, NV

Fast response good service experienced contractors

3 years ago

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Robert Sachs Fort Mill, SC

Choice uses a poor method of assigning repair companies. Will explain on request.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Tonya D. Harris-Greene Clinton, MD

Service is great, everything is done in a timely manner.

3 years ago

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Joseph B Amato Wauconda, IL

Friendly customer service, response time is quick, reliable

3 years ago

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Robert J Miley Phoenix, AZ

1st time. Service was quick, friendly, and professional.

3 years ago

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Harold spooner Raleigh, NC

Most claims take 2-3 days to get fixed. When you don't have heat and it's in the twenties that's to long

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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GIOVANNI LEONE Revere, MA

my claim was handled without any issues.

3 years ago

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Lawrence Lucas Merritt Island, FL

Quick response. Good technician provided.

3 years ago

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Henry F

Service technician knowledgeable and neat.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Dorothy Schlittler Barnhart, MO

Always rasing the amount I have to pay and then the amount the person that comes to fix it charges.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Dwayne Decatur, GA

Yes was good nice very helpful very good person easy to talk too

3 years ago

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robert perry North Fort Myers, FL

prompt response time, good choice of service technicians

3 years ago

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Nick Bhagat Tulsa, OK

Repairs are done in good time and done proper.

3 years ago

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H Felton Fort Washington, MD

Lack of follow up. Rude customer service assistance. Lies...say will do something and don't. I have to keep calling to get issue resolved. .

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Linda Weirton, WV

It's been very hard to get the work I need done. They really don't want to pay for the work you need done.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Melinda Pollnow Saint Louis, MO

TERRIBLE!!!! They have terrible customer service, don't communicate, lie, drag things out, it's just awful dealing with them

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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James Pugh La Mesa, NM

One call and everything was taken care of. No hassle

3 years ago

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Mala Munn Elgin, SC

I have used my service twice and both were handled quickly.

3 years ago

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Nachmen Fogel Brooklyn, NY

Easy to put in a claim and solved professionally

3 years ago

Choice Home Warranty Reviews