Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Kenny Allen Port Chester, NY

After months of having my dishwasher stop working I'm still waiting for it to be repaired

2 years ago

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Hoiwah Fong Bolivar, MO

Too long to find company to repair AC during heat wave, no proactive communication

2 years ago

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Stuart Summerfield Effingham, SC

Had to actually call main corporate office to get my a/c covered for repairs

2 years ago

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Billy Barnes Mableton, GA

I had a air conditioning appointment no one ever show up no call no show

2 years ago

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Samuel Simpson San Antonio, TX

expensive for what they provide and the contractors they send for repairs

2 years ago

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Andrew Fontana, KS

My dryer has been broken since 7/10/22 still not working they sent some one out and I paid but no return

2 years ago

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Bobbi Pignone Hamilton Oxford, FL

Because they DO NOT follow through. I have been due a refund since June, 2022 in the Amount of $2,114.00.

2 years ago

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Kenneth Grant Waldorf, MD

Deception, lies and did every to avoid honoring obligation! Would not recommend this company to anyone!

2 years ago

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Charles Berkeley Springs, WV

Terrible. The company that they sent us wasn't very reliable. It's getting expensive.

2 years ago

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Joe Sun City, AZ

The warranty only covers the stuff that never breaks. Read the fine print. I am really fed up with this company

2 years ago

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Ananta S Mittapalli Mount Dora, FL

good communication and responses with clients

2 years ago

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Alice Kay Welch Mesquite, TX

Have resolved our problems in a timely manner

2 years ago

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GEORGE FAAIU San Antonio, TX

NOT RELIABLE WHEN IT COMES TO SERVICE SCHEDULING AND FOLLOW UP. TOOK LONG TIME

2 years ago

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Daniel Rios Jr San Angelo, TX

I had to find my own Tech and up to now have not been reimbursed

2 years ago

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Rochelle Boertje Kimberling City, MO

Difficult to contact, slow to respond and tuff to reason with

2 years ago

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James Bauer Sun City West, AZ

Delay in time for tech to call us when in excess of 100 degrees

2 years ago

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Kenneth Bernstein New City, NY

There is always something not covered it takes a long time to get service

2 years ago

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patsy hilbers Idalou, TX

they NEVER want to pay went 2 weeks during "hot" weather - finally paid for "contactor" on a/c myself

2 years ago

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GAVIN OLIVER Texas City, TX

MY AC IS STILL BROKEN< THEY NEVER CAMW BACK AND FIX NOTHING< BUT I PAID THEM #85.00 to come out TWICE

2 years ago

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Donna Griddine Kansas City, MO

They do not give up-front full disclosure regarding appliances that may be already aged out of reasonable coverage.

2 years ago

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Jim Las Vegas, NV

Very poor customer service. Took 11 days to get someone out to fix our refrigerator! Imagine The A/C

2 years ago

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Cynthia Dillard Guntersville, AL

They have never paid for any expensive repairs that I've claimed. They've always had a reason not to.

2 years ago

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Carole W Call Costa Mesa, CA

I had to cancel because 3 weeks too long to wait for service when you desperately need that appliance

2 years ago

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James R Jennings Kingsport, TN

Said to send copies of bills, before they where sent they picked the $200.00 bill&ignored the $350.00 bill

2 years ago

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linda suson Charleston, WV

Called on 8/8/22 and got an appointment for repair on 8/15/22, glad I had another bathroom.

2 years ago

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clifford Bill Harris Lubbock, TX

Microwave has been down over two weeks now.i emailed them got response, we will look into it.

2 years ago

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Cindy Las Vegas, NV

They have the better price than from the competition.

2 years ago

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stan hamby Irmo, SC

I had a microwave go out 3 weeks ago and I do not have a replacement yet?

2 years ago

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Elaine Plano, TX

Quick response but very difficult to get a fair replacement cost

2 years ago

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Lee Scalzott Clifton, VA

The amount paid when there is an appliance pay out is too low.

2 years ago

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Gerardo Carrasco Odessa, TX

The response from Choice was slow but the technician they sent was very good.

2 years ago

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Shelia Willis-Reeves Temple, TX

I have had good experiences with them. .

2 years ago

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darrell folmar Fort Worth, TX

they are consistantly good. their vendors are top notch.

2 years ago

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Bill Staten Island, NY

They are professional and understanding

2 years ago

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Kathy Mata Dawson, TX

Problem has reoccurred so it was not fixed.

2 years ago

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Carol Jacques nichols Metairie, LA

Review the notes in my file regarding Roland's ac service. It has been over one month without an air conditioner!

2 years ago

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Gaynell Davis Mount Holly, NC

Could not get a available service contractor to fix AC for one week. The temps were in the 90"s with heat index 110

2 years ago

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Ms. Chaz C. Hiroko Littleton, CO

Spent several hours during many attempts in contacting customer service. Never received a call back from a supervisor.

2 years ago

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Liz Navajo Dam, NM

I filed a claim on June 15th and the company still has not got me appointment with a technician to fix my washer.

2 years ago

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Wilfred Brown

Good service provided by the Preferred Vendor for repair.

2 years ago

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Cindy Hudgins

Took 5 days for a response to set up an appointment for air conditioner that had gone out in 95 degree heat

2 years ago

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Lori Roberson Moncks Corner, SC

5 weeks with no AC. No one can give updates. We had to contact outside HVAC company who restored our AC in two days.

2 years ago

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Lorrie Shadko Southaven, MS

CHW does not seem to hire reliable contractors. I have had all kinds of problems with contractors CHW sent out.

2 years ago

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Robyn Austin, TX

Good pricing and so far, good service providers

2 years ago

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Ruth Strong Fort Worth, TX

The technicians are usually very knowledgeable.

2 years ago

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Richard Kroeger Henderson, NV

Make sure to hire workers that are licensed and indured

2 years ago

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Andre D Cloud Smyrna, GA

I save a lot! It's convenient and versatile.

2 years ago

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David Cosman Denton, TX

2 problems only 1 solved unsolved since JANUARY

2 years ago

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John Hughie Sisters, OR

The communications via the website works well.

2 years ago

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Eshuana Terrell Ruskin, FL

Took 3 days to come out but the job got done

2 years ago

Choice Home Warranty Reviews