Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Verified Customer

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peter Minneapolis, MN

I was without hot water for 10 days.no showers, no dish water. No nothing

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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Debra McIntire

Don't pay as well as expected when hot water heater went out. We had to pay the $75 service fee + another $300 out of pocket! We also had to wait on whole week for hot water due to warranty delays in purchasing supplies.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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Joyce Wright Laurel, MD

I've had to follow up about the status of my repair on more than one occasion.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 13th, 2022

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Verified Customer

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Tamara Lee Williamstown, NJ

Lack of support and follow through/up when concerns have been raised

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Verified Customer

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Bill Camp Knoxville, TN

Getting correct service each to do repair

2 years ago

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Verified Customer

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james a arhontas Zephyrhills, FL

Said problem for AC was rust and corrosion and not covered . The rust was not where the problem was on the EVap coil

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Verified Customer

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Lynne Duchock Decatur, AL

They hide behind "pre-existing" hidden contract points. They refuse to help, and don't call you back.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Debra E Shore Winston Salem, NC

Because in order to get some things done, I had to fight for it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Debra Johnson Ellenwood, GA

Paying $75.00 every month and when you use them they either can't help you or thier products are low quality

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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David Johnson Gulfport, MS

Extremely professional, courteous and knowledgeable

2 years ago

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Verified Customer

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Charlotte Romero Houston, TX

Experience was okay but lacked good communication

2 years ago

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Verified Customer

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Mizanur Rashid Flower Mound, TX

Some of the contractors are too poor in terms of service quality

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Cynthia Langwell Kirkland, AZ

I still have to open the garage door manually. Still not able to open electrically. Nothing has changed for me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Anthony Thomas Houston, TX

Poor Service calls and Poor quality repair providers. Use repair men that have very poor service and very poor ratings.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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ron RIDEL Melbourne, FL

Price and coverage(e.g. rust negates coverage. Nothing outdoors in Florid does not have rust.)

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Gardy Duval Lake Worth, FL

Lowsy replacement of appliances system. Low financial offers.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Deepak Ranganathan Tampa, FL

You decline claims for high ticket items like Air-conditioner and water heaters

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Nancy Bracken Clemmons, NC

Because they are very slow when agreement is reached sending the checks.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

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Verified Customer

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robert morgan Danbury, CT

I am having a problem waiting for a replacement check. Hi is

2 years ago

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Verified Customer

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Helen Theodosis Lake Havasu City, AZ

Because they already refused 3 of my claims! They find excuses every time to get out of repairing anything!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Keisha Scott Cincinnati, OH

Lack of follow through. I have a claim that has been open for SEVERAL months that is still not resolved

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Verified Customer

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Rochelle Steward Schererville, IN

Poor services didn't get what a paid for. Over 30 days to get a yep card to somewhere I don't shop at.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Mika J Vondra Arlington Heights, IL

I have to wait till End of may to get my check to purchase my oven. I can't cook for Easter dinner!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

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Verified Customer

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Joseph

I always have a god experience with them. I had a water leak and they took care of me.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Pecola Brown

What was broken was fixed in a short time frame

2 years ago

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Verified Customer

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Valerie Jordan

Choice confirmed my request and sent a Tech right away

2 years ago

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Verified Customer

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Gloria Peete

Technician was accurate and did a good job.

2 years ago

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Verified Customer

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Fred Young

Trouble getting repairs, poor customer service and horrible grievance process when repairs are denied.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Janice Lane

Refused to allow payment for repairs to a fully covered repair.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Verified Customer

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Bill Scales

The company chosen to complete work request is not very dependable

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 3rd, 2022

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Verified Customer

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Shelia

Customer support is quick on the claim information and responding.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your positive feedback to the Director of Customer Relations.

Apr. 13th, 2022

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Verified Customer

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Andrew Campbell

Good product but poor selection of service providers

2 years ago

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Verified Customer

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Lyssa Ryan

Sometimes it's great sometimes the contractors are not

2 years ago

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Verified Customer

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David Sandee

Have filed two claims and the experience has been great

2 years ago

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Verified Customer

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Kina Watkins

They have lying contractors that don't do the work they claim to do. The company gave me a hassle about a $100 repair.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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joyce ray

been waiting since feb for repairs to be done repairmans mailbox always full never calls back

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Brice

Service vendors provider over book, clients at their service provider mercy.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Robert McKay

Spent about 45 weeks I'm still waiting on parts for my stove

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Linda Oswalt Garden City, MI

I have used them twice. Both times it has taken over a month to get the item repaired

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Michael Pulley Morehead City, NC

Takes too long to get help to home after claim submitted

2 years ago

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Verified Customer

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Gail bouie Fort Lauderdale, FL

Sometimes torn around time for service is slow

2 years ago

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Verified Customer

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Barbara Ann Goolsby Winter Springs, FL

They made two quick repairs at my house recently

2 years ago

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Verified Customer

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Cynthia Henderson, NV

They took care of the issue in a timely manner

2 years ago

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Verified Customer

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Raymond Rivera Morton Grove, IL

Problem with my garage door springs had ruptured the very next day springs were replaced fast excellent service

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Mar. 30th, 2022

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Verified Customer

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Arrmond Florissant, MO

I will never recommend them. Customer service was poor. They didn't come when I needed my furnace fixed in the winter.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Christopher Derrico Neptune, NJ

It's not as seamless as they sell it took 2 weeks to get a leak fixed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Shane Davis Wichita, KS

I thought only service was required not additional out of pocket expenses

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 24th, 2022

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Verified Customer

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Gretchen Simpson Marietta, GA

$200 will not buy a dishwasher. Oven glass broken and CHW refuses to deal withit.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Dawn Martin Callahan, FL

A technician came to my home and put in a claim for normal wear and tear repair and it was denied

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Carol Frabbiele Huntsville, TX

Heating still not working correctly dishwasher still not fixed nor is the ice maker

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Mar. 23rd, 2022

Choice Home Warranty Reviews