Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Verified Customer

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SZ Winfield, IL

bad customer service and no help, not worth getting. I got it because my seller paid for it. Really not helpful at all

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Kat Kring Tucson, AZ

You failed to cover my hot water heaters d sent a repairman out who did some damage. He said he'd come back. He didn't.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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EDWARD RAMIREZ Angleton, TX

MOST of the companies they use are star quality.

2 years ago

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Paul Harvey Philadelphia, PA

The rep was on time, was careful and did a great job.

2 years ago

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Angela Horton Franklinton, NC

No sense of urgency with regards to heat,air or plumbing issuesng

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Sandra Stull Dallas, TX

Cant understand what theyre saying r they forget to cancel appts

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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David Borden Lady Lake, FL

Very responsive, but not quick to satisfy claims/replacements

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Daniel Abruzzo Gibsonia, PA

The tech was knowledgeable, prompt and polite.

2 years ago

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Verified Customer

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Gibbons Mount Laurel, NJ

A recent request for service took two days for service to arrive

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Marti Davalos Katy, TX

NOTHING IS COVERED!! Have made several claims and always have to pay out of pocket. This warranty is a waste of money.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Connye Cornelius, NC

Took a month before I got my money went that long with a stove

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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STANLEY ISSOKSON Sarasota, FL

HAD PROBLEM WASHING MACHINE HAD TO REPLACE ONLY COMMITTED 1/2 DOLLARS NO RECEIVE HAVE NOT RECEIVED

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Vito Patrissi Avon, CT

Poor customer service. Missed SLA. I felt like I had to do most of the follow up on the claims I made

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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John Oliver Carlisle, PA

Good service after overcoming a couple of their bumps.

2 years ago

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Verified Customer

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Carolyn Scott Cincinnati, OH

The local company used was on time and did great work

2 years ago

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Verified Customer

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Robert Jezierski San Diego, TX

You disapproved 2 fairly low costs air conditioning repairs

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Jan. 13th, 2022

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Verified Customer

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Jim mckay

I still haven't received the $325 they offered me to replace my clothes dryer that went out over a month ago

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Frankie White Smyrna, TN

Rude, take money out of your account when you already cancel your policy, theft and do not care about the customer.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 13th, 2022

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Verified Customer

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Tammy Hammock Pevely, MO

Bad communication with receiving duplicate work orders that are not needed

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Shana Joubert Houston, TX

They don't always cover what they state they cover in the specific policy.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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Wanda Thompson Cabool, MO

Had problems with furnace, sent help in a couple hours.

2 years ago

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Verified Customer

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Nancy Anderson Venice, FL

I had my dryer fixed and two screws have come out.

2 years ago

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Ali Ingram Saint Louis, MO

I had a claim denied because of "wear and tear" but the customer service rep couldn't explain it

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Sue Valparaiso, IN

Don't have good standing with the tradesmen they have on the service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Barrientos Houston, TX

Quick response in service. Will gladly recommend company

2 years ago

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Verified Customer

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Mary Wagner Music educator Tempe, AZ

They do not cover repairs at all! Poor customer service and I will be canceling

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 30th, 2021

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Verified Customer

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Rodney Pyles Georgetown, KY

Still waiting on a case worker to contact us. We have no electric stove to cook on over the holidays!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Heriberto Collazo Yorktown, VA

I have waited almost two months for my repairs, and as of today I still have no heat.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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larry joseph salls Sterling Heights, MI

You sent a repairman from an hour and a half away, who was a no-show anyway.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Elizabeth Riverdale, GA

Because my repairs have not been made cant get response to calls from case manager or person to do service

2 years ago

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Verified Customer

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Jean E Bierwirth Lumberton, NM

Currently still waiting for approval to proceed with repairs to the house heating system and it's been almost week.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Odette morrison Bullhead City, AZ

Had a leak in Garden tub faucet they would cover cost of new faucet cost me 172.00

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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walter smith Hewitt, TX

I have had 3 visits to fix my dishwasher and am waiting on #4. Still not fixed.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Mrs. Smith-Jones J. Saundra Pittsburgh, PA

Like all the other warranty companies. Self-centered, Self-Greed in motivation etc.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Ken LeDrew Punta Gorda, FL

Hard to talk to a customer service agent all done by internet

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Shahzeb Mirza Friendswood, TX

Service calls are expensive and sometimes doing the repairs yourself is cheaper

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Whitney Brown Concord, NC

Getting repairs and replacements covered are too difficult and the process to get things fixed is terrible.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Bijoy Cordova, TN

Last time Fred did good job fromXpert A/C

2 years ago

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Verified Customer

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Babatunde Bello Aurora, CO

Digital engagement. Respectful contractor

2 years ago

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JoAnn Leleux New Iberia, LA

It has been two weeks and I haven't heard from them and my product is still broke

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Burt Benjamin

My issue is not resolved so o paid for nothing

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Verified Customer

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Deb

They never followed up with a dishwasher repair. It's been over a month

2 years ago Edited January 10, 2024

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Verified Customer

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Fariba Laurel, MD

They are lyres. They don't cover whatever they promised on contract. You have to fight to them work for you.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Verified Customer

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Jim Starnes Henderson, NV

Excellent response time and repair companies

2 years ago

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Verified Customer

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Rama Frisco, TX

It is a fraudulent company, no matter what they will tell you, your repair does not come under normal wear and tear.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 16th, 2021

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Verified Customer

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Darlene Melton Townsend, TN

Horrible service-only their techs & they want the cheapest thing possible even when the tech says to buy a new item

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2021

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Verified Customer

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Barbara Roush Rush, CO

Good people, good service, friendly, and very competent.

2 years ago

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Verified Customer

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Shelley Ambule Tucson, AZ

Everyone i deal with is professional and kind.

2 years ago

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Verified Customer

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Ali Gharib Potomac, MD

Not that great of a warranty. Seems like choice looks for every which way not to pay us.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Verified Customer

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Edward3 Bloom Greenwood, IN

They push the envelope past reason to deny claims. Also, their appeal process for a denied claim is unresponsive.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 10th, 2021

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