Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Neil Rubenstein Round Rock, TX

Not giving me good options to get a vendor out to solve my ac issue in a timely manner

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that you went with our reimbursement option, and your claim was fully covered.

Sep. 2nd, 2021

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Verified Customer

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Lisa Argyle, TX

Ease of use , professional company that came to the house

4 years ago

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Ocampo Neil Dayton, OH

Great service from the technician and entire process

4 years ago

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Dave Richards West Palm Beach, FL

Quick response to our needs when our ac went out.

4 years ago

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Roger Longwell Goldsboro, NC

Actually got the right people that works on the equipment.

4 years ago

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Tirdad Hoghooghi Easton, PA

Service person had a great attitude and very helpful

4 years ago

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Rodney Standifer Tupelo, MS

The service was prompt and professionally done

4 years ago

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Roger and Robin Scott Kenner, LA

It didn't take long for them to recitfy my claim.

4 years ago

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Shelly Dross

I had a positive experience with the service for my AC repair; the technician did a wonderful job and it's working perfectly now. However, I was disappointed when they wouldn't cover a sewer clog issue. Overall, the support was hit or miss, but the resolution for my AC was satisfactory.

4 years ago Edited January 10, 2024

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Abbott Hae-Hwa Scottsdale, AZ

Always very responsive and gets work done promptly.

4 years ago

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Gwen Arnold Lakeland, FL

They are prompt on getting repairs taken of

4 years ago

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Peter T Graham Phoenix, AZ

Great service and presentation will refer and use them again

4 years ago

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Marilyn Oberting Columbus, OH

Did the job with the competence of a professional.

4 years ago

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Harold Pineville, LA

Best company and service you will be treated right

4 years ago Edited January 10, 2024

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Chandru Ramchandani Alpharetta, GA

THEY ARE PROMPT IN TAKING CARE OF PROBLEMS.

4 years ago

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Melissa D Sorrow Sweetwater, TN

Great customer service with prompt attending

4 years ago

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Judy Zelienople, PA

Great service,showed me what the problem was.

4 years ago Edited January 10, 2024

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Joseph planck Las Vegas, NV

All workmen that's come to my house have done a great job

4 years ago Edited January 10, 2024

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Joanne Melrose Park, IL

They were very courteous. The service man took care of my furnace in a timely fashion.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Cathy Roanoke, TX

Good company overall but sometimes customer service is lacking

4 years ago

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Jennifer Black Leesville, LA

Very quick service and it is much appreciated

4 years ago

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Irene Obazei Houston, TX

Their contractors are not very professional and dont complete assigned job on timely manner.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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Joe paolucci Dublin, OH

Prompt appointments job done the same day

4 years ago

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Tina Wilson McHenry, IL

Prompt service and friendly, professional service people

4 years ago

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Finis m. Hewitt New Albany, IN

Always performed in a timely and professional manner.

4 years ago

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Chery M Jones Newark, NJ

The appliance was repaired quickly and efficiently.

4 years ago

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Nilesh Patel East Brunswick, NJ

I had a/c breakdown because fan detached of the motor and needed to replace the motor and fan. I was told it's not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Pamela Davis Beaufort, SC

Fast response Awesome job reasonably priced

4 years ago

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Julian Barreras Plano, TX

had bad experience fixing washing machine and now does not cover full price on fixing refrigerator

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Fred DiTomaso Willoughby, OH

The person sent was great and knowledgeable

4 years ago

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Devi Gohimukkula

Very prompt taking care of issue. Always on time

4 years ago

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Claudia Velez-Rosado Melbourne, FL

Promp respond to my problem, politeness.

4 years ago

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kenneth james ingalls West Fork, AR

Didn't care for the pro rate check on my dishwasher certainly didn't cover the cost of a new one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Ron

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4 years ago Edited January 10, 2024

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Anonymous

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4 years ago Edited January 10, 2024

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Joanne And Jerome

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4 years ago Edited January 10, 2024

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Anonymous

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4 years ago Edited January 10, 2024

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Baltazar

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4 years ago Edited January 10, 2024

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Lonnie Williams

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4 years ago Edited January 10, 2024

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CYNTHIA A. Scheckel Davenport, IA

very pleased with the problem being fixed within 5 hours!!

4 years ago

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ROBERT A WAGSTAFF Montgomery, AL

The technician provided did a great job and he resolved my problem.

4 years ago

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Sarah K Spicer Elyria, OH

EdIHr knew what he was doing and he fixed it for me

4 years ago

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Alice Lathan Shealy Winnsboro, SC

Good people. Easy to deal with, always answers questions

4 years ago

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Sardul Singh Allen, TX

Claims denied on frivolous grounds. Service is generally prompt and easy through the internet.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Verified Customer

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Thomas Mesfin Cedar Park, TX

They arrived on time and the work they did was good.

4 years ago

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Jennifer Dew Glassburn Plano, TX

Prompt service calls when needed and their reps are always friendly.

4 years ago

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Robin Jones Austell, GA

I am very impressed how quickly they handle a claim.

4 years ago

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Willie Norwood De Bary, FL

Takes too long to get repairs completed with little to no action or help from Home Warranty

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 16th, 2021

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Verified Customer

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Yudys De Los Santos Lawrenceville, GA

Good atencion every time I call costumer service

4 years ago

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Marcy Venice, FL

Quick responses and very easy to work with.

4 years ago

Choice Home Warranty Reviews