Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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THOMAS CANNON Eustis, FL

They dispatch unqualified service personnel they don't follow through and you end up costing more time and money

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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James A Zaborski Yuma, AZ

It takes to long for a tech. to come out and rates keep getting higher.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Richard Cook Montour Falls, NY

Have A/C problem 2 mo's, they haven't found anyone to take of it yet.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

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Brandsdorfer Staten Island, NY

The issue is still unresolved. It's been a month since the original call

3 years ago

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REX RUSSELL Burlington, KY

I have not received check for my claim and have not been refunded full amount on policy

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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MRO Cheltenham, MD

There prices are a little high especially from when we first signed up.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

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Ilan Wexler Beachwood, OH

contractors used are typically very unprofessional and unreliable

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Nancy Gilcrease Tulsa, OK

The pick and chose what they want to fix. Don't always perform needed diagnostics.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Sharyn Psachie Sanford, FL

They are ok most of the time but takes a long time to get technician at times.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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Joy Dembinski Phoenix, AZ

They are unreliable and no show on three occasions . the customer service people are extremely poor.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Pramanu iskandar Clementon, NJ

It's easy to get repairs all your appliances

3 years ago

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damon hillery Deltona, FL

For the first time making a claim they got right on it

3 years ago

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Veona Desoto, TX

It takes too long soon replace an appliance 30 days that means I got 30 days without an appliance that I use every day

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 21st, 2021

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Brian Wimberly Laredo, TX

Taking the least expensive way to fix a problem by putting a bandaid on it, when surgery is needed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2021

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Jennifer xie Vienna, VA

Repairs are scheduled in a reasonable time period.

3 years ago

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LaSharon Branch Matteson, IL

Last service call was great! Was extremely pleased.

3 years ago

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Howard Webster Fort Walton Beach, FL

Good seevice. Explain defects and how to resolve issues

3 years ago

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Dana windsor Saint Peters, MO

They were great. Once they corrected the original mistake

3 years ago

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Ryan Hall Powell, TN

It took a while for a contractor to be found

3 years ago

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Jessie Gibson Fort Washington, MD

When something needs to be replace you don’t replace you send gift card and the homeowners has to replace it

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Dean Druckenmiller Wernersville, PA

Service has been better than previous plan providers

3 years ago

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Stacy Grovetown, GA

Every time I have called in, I believe my appliances have only been fixed twice.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Rene Menendez Riverdale, GA

they cost too much they do not replace or repair sent a check and the cost will still be over 300.00

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Les Soltesz Las Vegas, NV

the replacement issue is a prorate not a direct replacement.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Norm Strassner Erie, CO

I thought the response time was a bit too long.

3 years ago

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Laura Spruill Augusta, GA

Quality service quality service quality service

3 years ago

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David O'fallon, IL

Too much co-pay for repairs compared with other warranty company experiences.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Andrew Julian Alpharetta, GA

Quick to send tech to fix but the problem is actually worse than before

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Denise Rogan Uxbridge, MA

It was disappointing that our claim for a leaking hot water tank was denied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Sep. 14th, 2021

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Sundie

My AC unit is having problems and it has taken more than a week for them to order the part. I won't use them again.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Anonymous Boca Raton, FL

The worst experienced ever. It's a scam. I try to use it twice and both times they said it wasn't covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 8th, 2021

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Verified Customer

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Rose Ann Burrell Frisco, TX

THey try to get out of every charage. Not what I thought I was buying

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Verified Customer

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CARRIE M. CARTER Upper Marlboro, MD

Repair person was on time; and, did a great job.

3 years ago

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DENNIS KIPNIS Lake Zurich, IL

Second time my appliance broke down and I got a fraction of the cost to replace it with a similar model

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Gary Swanson Bettendorf, IA

They don’t pay legitimate claim Most companies won’t deal with Choice because Choice doesn’t pay well.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Verified Customer

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Dena Pollard Frisco, TX

I called 6 days ago for service and have not heard from anyone to schedule an appointment

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 25th, 2021

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Sandra Bolden Lithonia, GA

Didn't give me the value dollar amount to replace my "high-end" appliance

3 years ago

Reply from Choice Home Warranty

We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 2nd, 2021

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Verified Customer

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Terri Jennings Peoria, AZ

I never get a repairman for days after an order is placed.

3 years ago

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Johnathan Meeks Brownsburg, IN

Because after 2 claims my refrigerator is still not working

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Sep. 2nd, 2021

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Verified Customer

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Pam C Chalmette, LA

Fast and efficient...good customer service

3 years ago

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felicia quinn Columbus, OH

I’m still waiting on a part for a bath tub over a month ago

3 years ago

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Luis Sierra Ocala, FL

Was hard to put a claim online, so confuse and no able to fix any mistake.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

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Verified Customer

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Dan M Beers McKinney, TX

Good results but just a little slow on followup

3 years ago

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Verified Customer

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Yati Baltimore, MD

The last claims we got good technicians with in days

3 years ago

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Michael Hayes Mount Orab, OH

Ive only had one claim but it went smoothly without a hitch

3 years ago

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Geoff A Nash Westerville, OH

They made a lot of changes and did not notify us, never was able to get anybody to talk with! Really went downhill!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

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Gladys S Pettus Snellville, GA

customer service and value for my money .

3 years ago

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Verified Customer

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Mr.Lynn Morgan Land O Lakes, FL

The Technician was very polite and did a great job

3 years ago

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Verified Customer

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Rebecca

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3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

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3 years ago Edited January 10, 2024

Choice Home Warranty Reviews