Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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kenneth james ingalls West Fork, AR

Didn't care for the pro rate check on my dishwasher certainly didn't cover the cost of a new one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Ron

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4 years ago Edited January 10, 2024

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Anonymous

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4 years ago Edited January 10, 2024

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Joanne And Jerome

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4 years ago Edited January 10, 2024

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Anonymous

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4 years ago Edited January 10, 2024

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Baltazar

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4 years ago Edited January 10, 2024

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Lonnie Williams

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4 years ago Edited January 10, 2024

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CYNTHIA A. Scheckel Davenport, IA

very pleased with the problem being fixed within 5 hours!!

4 years ago

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ROBERT A WAGSTAFF Montgomery, AL

The technician provided did a great job and he resolved my problem.

4 years ago

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Sarah K Spicer Elyria, OH

EdIHr knew what he was doing and he fixed it for me

4 years ago

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Alice Lathan Shealy Winnsboro, SC

Good people. Easy to deal with, always answers questions

4 years ago

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Sardul Singh Allen, TX

Claims denied on frivolous grounds. Service is generally prompt and easy through the internet.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Verified Customer

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Thomas Mesfin Cedar Park, TX

They arrived on time and the work they did was good.

4 years ago

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Jennifer Dew Glassburn Plano, TX

Prompt service calls when needed and their reps are always friendly.

4 years ago

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Robin Jones Austell, GA

I am very impressed how quickly they handle a claim.

4 years ago

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Willie Norwood De Bary, FL

Takes too long to get repairs completed with little to no action or help from Home Warranty

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 16th, 2021

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Verified Customer

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Yudys De Los Santos Lawrenceville, GA

Good atencion every time I call costumer service

4 years ago

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Marcy Venice, FL

Quick responses and very easy to work with.

4 years ago

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Anne Dusenbury Schaumburg, IL

Professional and friendly phone support.

4 years ago

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Alok Bhushan Philadelphia, PA

Work done on time and technician was polite

4 years ago

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Rita Stinson Killeen, TX

Had items broken and got fixed very fast

4 years ago

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Robert Bohannon Cincinnati, OH

Because the job was completed in a timely manner

4 years ago

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Richard Mulqyeen Guilford, CT

Had a problem with a clogged vapor hose on my A/C I was told it was not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Leandro Barretto Richmond, TX

Fast response sending technicians to solve problems.

4 years ago

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Cynthia Las Vegas, NV

Fast efficient and they work with great service companies

4 years ago

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Donna Dorsey Pinellas Park, FL

they were right on top of a recent plumbing problem

4 years ago

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David Dennard Greenville, NC

Excellent, courteous, and prompt service.

4 years ago

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Dianne Heritage Holly Ridge, NC

Quick service. Quick answers good coverage

4 years ago

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Gloria Newsome Houston, TX

Problem was diagnosed and taken of in timely manner.

4 years ago

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GLENN REEVES Borger, TX

I PAID ONE REPAIRMAN BECAUSE CHOICE WOULD NOT PAY HIM. HE HAS BILLED ALL CUST. THAT WEREN'T PAID

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Nick Jackson Kenner, LA

They were helpful, great assistance, swift to action

4 years ago

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Ken Dillon Fruitland, ID

Good quick response even in a small rural town.

4 years ago

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Linda L Rioux Valdosta, GA

All claims thus far have been handled quickly with professionals.

4 years ago

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Helen Lenox Athens, TN

Usually quick response and finding the right company/person to handle the job.

4 years ago

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Lori quirino Amarillo, TX

I was told by a technician to turn in my faucet. I turned it in and lid the $75 then to find out they wouldn’t cover it. Very frustrating

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Nancy Pendleton North Las Vegas, NV

They schedule quickly when we need something repaired.

4 years ago

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Nikola Barjaktarevic Katy, TX

excellent response and coverage on the claims.

4 years ago

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NICOLE MARIE PACHECO-COULTER Tomball, TX

They work very quickly to help me with my home issues.

4 years ago

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Maria Sollitto New Hartford, CT

They tended to tour problem immediately.

4 years ago

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James Charlotte, NC

It's not too expensive, that is why I stay with them because sometimes my claims are denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 29th, 2021

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Verified Customer

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Wes Robbins Humble, TX

They were prompt, friendly and did their job!

4 years ago

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Catherine Bryant

I do not like that a technician saw the problem and never came back. The service was canceled.

4 years ago Edited January 10, 2024

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Cheryl Daniels Katy, TX

It was quick and he was very acknowledgeable

4 years ago

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Christy Moe Knoxville, TN

Have had good service providers but sometimes it takes a few days to get a call

4 years ago

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David Banaee Alpharetta, GA

They handled our claim very fast and professionally

4 years ago

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Denise M Grano Buford, GA

When I have put in a claim, they respond quickly

4 years ago

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Elaine Norman Round Rock, TX

Excellent service people. Courteous and professional

4 years ago

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Erl Fairfax Sicklerville, NJ

Started out paying one price, that I was so called locked in then my monthly & deductible went up.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Verified Customer

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Ishwor neupane Huntersville, NC

Problem has not be resolved. It's been just a week I had guys came in for my ac problem upstairs and after may be 2 weeks I got the same problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Thursday July 22nd, 2021 between the hours of 03:00 PM and 08:00 PM.

Jul. 22nd, 2021

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Verified Customer

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James Waldorf, MD

They took care my needs in a timely manner

4 years ago

Choice Home Warranty Reviews