Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Anne Dusenbury Schaumburg, IL

Professional and friendly phone support.

4 years ago

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Alok Bhushan Philadelphia, PA

Work done on time and technician was polite

4 years ago

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Rita Stinson Killeen, TX

Had items broken and got fixed very fast

4 years ago

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Robert Bohannon Cincinnati, OH

Because the job was completed in a timely manner

4 years ago

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Richard Mulqyeen Guilford, CT

Had a problem with a clogged vapor hose on my A/C I was told it was not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Leandro Barretto Richmond, TX

Fast response sending technicians to solve problems.

4 years ago

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Cynthia Las Vegas, NV

Fast efficient and they work with great service companies

4 years ago

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Donna Dorsey Pinellas Park, FL

they were right on top of a recent plumbing problem

4 years ago

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David Dennard Greenville, NC

Excellent, courteous, and prompt service.

4 years ago

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Dianne Heritage Holly Ridge, NC

Quick service. Quick answers good coverage

4 years ago

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Gloria Newsome Houston, TX

Problem was diagnosed and taken of in timely manner.

4 years ago

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GLENN REEVES Borger, TX

I PAID ONE REPAIRMAN BECAUSE CHOICE WOULD NOT PAY HIM. HE HAS BILLED ALL CUST. THAT WEREN'T PAID

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Nick Jackson Kenner, LA

They were helpful, great assistance, swift to action

4 years ago

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Ken Dillon Fruitland, ID

Good quick response even in a small rural town.

4 years ago

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Linda L Rioux Valdosta, GA

All claims thus far have been handled quickly with professionals.

4 years ago

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Helen Lenox Athens, TN

Usually quick response and finding the right company/person to handle the job.

4 years ago

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Lori quirino Amarillo, TX

I was told by a technician to turn in my faucet. I turned it in and lid the $75 then to find out they wouldn’t cover it. Very frustrating

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Nancy Pendleton North Las Vegas, NV

They schedule quickly when we need something repaired.

4 years ago

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Nikola Barjaktarevic Katy, TX

excellent response and coverage on the claims.

4 years ago

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NICOLE MARIE PACHECO-COULTER Tomball, TX

They work very quickly to help me with my home issues.

4 years ago

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Maria Sollitto New Hartford, CT

They tended to tour problem immediately.

4 years ago

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James Charlotte, NC

It's not too expensive, that is why I stay with them because sometimes my claims are denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 29th, 2021

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Verified Customer

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Wes Robbins Humble, TX

They were prompt, friendly and did their job!

4 years ago

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Catherine Bryant

I do not like that a technician saw the problem and never came back. The service was canceled.

4 years ago Edited January 10, 2024

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Cheryl Daniels Katy, TX

It was quick and he was very acknowledgeable

4 years ago

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Christy Moe Knoxville, TN

Have had good service providers but sometimes it takes a few days to get a call

4 years ago

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David Banaee Alpharetta, GA

They handled our claim very fast and professionally

4 years ago

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Denise M Grano Buford, GA

When I have put in a claim, they respond quickly

4 years ago

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Elaine Norman Round Rock, TX

Excellent service people. Courteous and professional

4 years ago

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Erl Fairfax Sicklerville, NJ

Started out paying one price, that I was so called locked in then my monthly & deductible went up.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Verified Customer

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Ishwor neupane Huntersville, NC

Problem has not be resolved. It's been just a week I had guys came in for my ac problem upstairs and after may be 2 weeks I got the same problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Thursday July 22nd, 2021 between the hours of 03:00 PM and 08:00 PM.

Jul. 22nd, 2021

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James Waldorf, MD

They took care my needs in a timely manner

4 years ago

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Kathy Anglesey Hurricane, UT

Very good service, they were on time and fixed the problem

4 years ago

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Kathy Snyder Rockport, TX

Filed claim and already have Claim Number.

4 years ago

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Kent Turnbaugh Middle River, MD

Great service and very timely appointment

4 years ago Edited January 10, 2024

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Walter ONeal Rosenberg, TX

Did not anywhere near the replacement value of our dishwasher and didn't even send the amount they agreed to

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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Mark Wichita, KS

My water heater went out. It's been 3 week and I still don't have a new one put in yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

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Altonia Hephzibah, GA

Picked CHW for their price. They're active right away

4 years ago

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Joseph Dallas, TX

Choice does not replace or repair any warranty items. They always find a way to not cover the cost and put the fault on the homeowner.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Martha Jackson, MS

After I enter my details online, they are responsive within 24 hours.

4 years ago

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Pat Natcher Spring, TX

Had doors re-keyed. Excellent experience.

4 years ago

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Richard Muller Lansing, IL

Outstanding service, quick and efficient contractors.

4 years ago

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Tammy Stanfill Hamilton, OH

Because they worked with me to get my appliances fixede

4 years ago

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T. E. Usry King George, VA

Efficiently handled my issue. Very pleased.

4 years ago

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Ravi

Great response time . Great technicians . Great value

4 years ago

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jessie townsend

they fixed my heating unit and was very professional

4 years ago

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John Peil Oregon City, OR

Very responsive and quick to approve a water heater claim.

4 years ago

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Maejolene Langston Clinton, NC

Cover minimum repairs on appliances,not enough vendors in the area.

4 years ago

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Margie k Warrix Oklahoma City, OK

Because they do not help with upgrades or preexisting condition

4 years ago

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LoreeAnn lindsey Salt Lake City, UT

Always given great service they are trustworthy

4 years ago

Choice Home Warranty Reviews