Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Michael

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3 years ago Edited January 10, 2024

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Robert & Conne

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3 years ago Edited January 10, 2024

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Curtis Watkins Silver Spring, MD

Good response time for service request most of the time.

3 years ago

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Joe Fontaine Hamilton, OH

The technicians have been very responsive and helpful

3 years ago

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Bev Miller Loveland, OH

Long wait for service but very good results

3 years ago

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Verified Customer

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Anaiz Sotelo Hudson, CO

Claims are not always covered. It takes alomst a month for tech to be assigned. HIGHLY NOT RECOMMENDED.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 29th, 2021

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Verified Customer

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Gary Eilefson Minneapolis, MN

One claim so far AC repair was a long drawn out painful process.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Jack Columbia, TN

Never repair just get it working. We will come back and do it again.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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Verified Customer

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Marlon Byrd Cheltenham, PA

I had a concern and i properly emailed and got no response!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 22nd, 2021

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Verified Customer

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Niraj Patel Frisco, TX

Good Fast service definitely got my money's worth

3 years ago

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Sean Funkhouser Box Springs, GA

They closed a claim before it was completed. And expected me to reopen and pay another service fee.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

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Verified Customer

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Steven Jamesburg, NJ

No help at all when we tried to use it last week for our washing machine. I would never use it again.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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Marilyn Phoenix, AZ

When I needed them they didn’t help me at all. My fridge, microwave, and water cooler were all not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Brenda Fresno, TX

I didn’t like the service I got when I used the warranty for the dryer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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Melinda Elkins Bulls Gap, TN

One thing has been approved out of several things I have put in for.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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Nancy Gondron Beaumont, TX

Last issue washer 6 weeks still no one here to replace parts that arrived about 5 weeks ago

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 14th, 2021

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Verified Customer

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Linda P Arlington, TX

It has been 60 days since my last claim and I have yet to receive the check that is supposed to have been sent.

3 years ago

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Verified Customer

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Tiffany Gero Norfolk, VA

While nice, I still haven't received a call back from the supervisor regarding my complaint.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 9th, 2021

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Verified Customer

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Edne Henderson, NV

Good service, they are customer service oriented

3 years ago

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Verified Customer

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Sabih islam Centreville, VA

Technician was very flexible on schedule and did good job

3 years ago

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Verified Customer

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Srikanth Ramachandran Chester Springs, PA

Choice's claim denial process is arbitrary and very subjective and not based on any investigation and analysis

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Verified Customer

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Cherie Greatrex Phoenix, AZ

We have asked for our 3 years of upfront premiums back and to cancel the policy , we have been refused cancellation

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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Verified Customer

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Bill Buttermore Cincinnati, OH

They did the job but I had to push them a bit.

3 years ago

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DENISE MONTANA Killeen, TX

Told to many different thing on why no one was coming out to fix my AC problem.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Christina Gonzales Humble, TX

Had bad experience where repair shop took over month to get parts so I finally purchased new appliance

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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April Kessler Aston, PA

Denied a claim and offered a gift card we aren't able to access for 20-30 days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Fred fink Jackson, NJ

A lot of times with repairs a good portion is not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear.

Jun. 24th, 2021

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Verified Customer

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Lewis Miller Virginia Beach, VA

They will not call me to talk about my refrigerator. I haven't had one since Tuesday. My food is spoiled

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 24th, 2021

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Verified Customer

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Howard Karloff Denton, TX

service was ok from tecknitions but.some not so good

3 years ago

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Verified Customer

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Marcy Petros Mundelein, IL

Long wait times on phone. Problems with getting service repair on appliances .

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Ruth A Price Austin, TX

Deal with unlicensed plumbers who do a crummy job, leaving a dangerous situation with customer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

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Verified Customer

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E A SHESLOW Miami, FL

THE SERVICE PROVIDED VARIES WITH THE CONTRACTOR SENT OUT

3 years ago

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Verified Customer

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Charles Burgher Atlantic Beach, NC

Raised rates and deductible. Took two months to get small leak under sink repaired.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Robin Rennells Raleigh, NC

Service is slow and terrible. I had to call about three times per day and was always told something different.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 17th, 2021

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Verified Customer

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Robb Georgetown, TX

Always the same sold me a warranty for a 15 year old home then when something breaks here comes the excuses

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Shadia W Dearborn, MI

Has been having the worst experiences since January 2021. Had issues with my water heater and still not fixed

3 years ago

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Verified Customer

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Tobbie sexton San Antonio, TX

It took too long to get the tech to show up

3 years ago

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Verified Customer

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Gregg Miller Round Rock, TX

That was a generous rating as the repair took almost 2 months to be completed.

3 years ago Edited January 10, 2024

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Verified Customer

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Salome Woodward Bend, OR

They are not helpful. They send their tech over and then do not abide what he says. They refuse to compensate me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Tammy Phoenix, AZ

I have waited almost 3 weeks to have my appliance repaired or replaced. Absolutely no one will help in anyway

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Laura Mesa, AZ

I've been waiting a month and a half to get results on a broken washer and dryer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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William Tucker Arlington, TX

I was charged service fee twice and have not been able to get a refund or a straight answer back from the company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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kelly Lavon Gaddist Summerville, SC

I've been having issues with them with keeping their appointments.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Sharron Fountain Hills, AZ

Would prefer to speak to a live person when making a claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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RAJEEV KUMAR Alpharetta, GA

Very frustrating and disappointing , My appliances are not working and they are not paying enough to fix these

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Holly Heffron West Jordan, UT

I have been waiting for almost a week for them to approve my claim to fix my a/c‚it'll in 90+ weather.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Madison Arlington, TX

My toilet broke upstairs and they didn't cover it or replace it.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Verified Customer

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Charlene Kullback Bella Vista, AR

took over a month to get information on my fridge. paid the $60 and never heard from the company

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 3rd, 2021

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Verified Customer

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Lily Rosario Falls Church, VA

Techs have been in my house and my fridge still not working like it should.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Carolyn Russ Murrells Inlet, SC

I cannot get my gift cards for Lowe's and I have already purchased my microwave. This has been going on since March.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

Choice Home Warranty Reviews