Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Nancy Wildwood, FL

Would not buy. If I could give them 0 stars I would. Be forewarned, they do not cover major expenses. If heating system goes out they say it is not from normal use. Excuse me, but how do you say heating your home is not normal use. They also make you jump through hoops with your service contractor to explain what needs to be done. This company will then come up with reasons not to cover your claim. So sorry I purchased this warranty. They will cover items like ceiling fans and inexpensive repairs. They do not cover labor.

8 years ago

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Daniel knieter Boise, ID

Service is terrible.Heating system went out last winter and was told it would be at least three days before someone could come out. Now I have an electrical problem and this is day three and no response.I was told they were unable to locate a electrician . Two years ago I had a plumbing problem and was over charged on my service call.They said I would get credit on my next repair.Still waiting,no refund no credit. I do not know why I continue to use this terrible company. One last thing,they must out sorce their calls to another company who’s employees hardy speak English.

8 years ago

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Greg Jacksonville, FL

Our heat pump unit failed; compressor and air handler. Our initial claim was denied based on CHW's designated HVAC contractor's examination of our HVAC unit stating that it "hadn't been serviced". We are in the process of proving to CHW that, within the year of our home purchase and warranty term, our HVAC unit was serviced, and in accordance with ASHRA standards and by a licensed HVAC contractor. This is a tedious process and while we go back and forth with CHW, our house temperature is in the 40s!

8 years ago Edited September 14, 2021

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Johnnie Caroline Haynes Kilgore, TX

Very unhappy that I have to wait for parts to be ordered, then wait for them to come in, then reschedule service. Could be a week. Will have to go to laundry mat. This summer I had a problem with my air-conditioning when it was over a 100 degrees, it was going to take three days for a repairman to come. My Mom lives with me and she was having problems with heat, I couldn't risk it. I called a repairman and had it repaired myself. Not sure what good Choice warranty is.

8 years ago

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SALLY GIANG Charlotte, NC

Call waiting time was over 15 minutes. Customer rep was helpful. Listened to our problem and put in a claim. It has been about an hour and haven't received any automated call about contractor taking our claim.

8 years ago

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Alicia Mulieri Redding, CT

I have had multiple home warranty companies over the year. Hold times, are usually pretty horrible. These guys take the cake for the worst. They also have yet to find repair people to service our home in CT (by the NYC border).. We have to locate our own people, submit long and tedious paperwork and cross our fingers they will reimburse us, which is never the full amount or even close to what we were billed by the repair people in our area. Please heed my warning and stay clear.

8 years ago

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Rizvi Denton, TX

This is the first time for getting help from CHW For plumber work but response on phone was very late,but Mr.Michael attend the call and He responded nicely,Please expedite to receive the calls early. Thanks for your help.

8 years ago

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charles Lakewood, NJ

I just got off the phone with your supervisor, Keisha. I have no heat, your repairmen were here today, i need a stock blower, your claims dept did not get to it yet (as per Keisha), I have no heat!!! Your technician is ready to install and give me heat, but choice warranty is preventing that from happening NOW, It's 53 degrees here and Choice Warranty is holding up the process. I could have had heat without choice 1 1/2 days ago without you, right now a poor decision signing up with you guys and you want a good review?

8 years ago

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JOSEPH AIELLO Crystal Lake, IL

Very professional. Tech. was here within 2 hrs. of my call .The whole matter was solved the same day. I am very pleased with out come

8 years ago

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J. Slocum

I was pleased with the professionalism and kindness of Warren Tucker who contacted me upon my initial decision to obtain coverage with your company.

8 years ago Edited November 3, 2025

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Jennifer N Castillo Randolph, MA

I had several problems with systems at the same time and Choice Warranty pulled through, delivering on their promise to cover my systems.

8 years ago

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Dean Fort Lauderdale, FL

One claim submitted so far and went very well. Just submitted second claim and expect to be contacted shortly for repair appointment.

8 years ago

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Jeff Seal Beach, CA

Worst company ever!! They are just scam artists!! I would highly recommend that anyone considering using Choice Home Warranty review the lawsuit and settlement from the New Jersey Departmet of Consumer Affairs wherein New Jersey laid out in detail the deceptive practices that Choice Home Warranty engages in to avoid paying claims. Choice Home Warranty admitted no wrongdoing but paid $780,000 to settle. In my dealings with Choice Home Warranty they continue their deceptive practices to deny legitimate claims. Unfortunately I found out too late!!

8 years ago

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Michael Aug Glenns Ferry, ID

The customer service in getting signed up was excellent. If the rest of the package is as good, and I'm sure it will be, all I can say is Wow!

8 years ago

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phil panos Naples, FL

Your representative was very polite,efficient and knowledgeable. She led me through the process very carefully as I am new to this.

8 years ago

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Marie Mooresville, NC

Great deal. Professional service. Well organized. Definitely work with customers. So glad it was cyber Monday. Thank you!!!!

8 years ago

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Elmo Alexander Fairfield, OH

I don't know how to give negative stars but I would if I could. Bottom line is that I'm having to move my family Thanksgiving Dinner in 2017 because Choice Home Warranty has not responded in timely manner nor provided good customer service. I have done everything they suggested and now I need to get a second company to get repair evaluation on a microwave oven that cannot be repaired because of parts availability. Shame on You Choice!

8 years ago Edited September 14, 2021

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frank Ft. Pierce, FL

I have had two issues one with the motor in the ac air handler and the other with a microwave. After waiting for a technician for more than twelve hours over a two day period neither was covered. This company does everything to make it as uncomfortable as possible and then finds a reason not to fix nor replace as they advertise. SAVE YOUR money, do not buy this home warranty!

8 years ago

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frank Ft. Pierce, FL

I have had two issues one with the motor in the ac air handler and the other with a microwave. After waiting for a tecchnitian for more that twelve hours over a two day period neither was covered. This company does everything to make it as uncomfortable as possible and then finds a reason not to fix nor replace as they advertise. SAVE YOUR money, do not buy this home warranty!

8 years ago

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William Jackson Parkton, NC

Terrible experiences. The first time or two we had reputable service companies provide the service and it seemed ok. But the last couple of times service techs arrived in personal vehicles, how professional is that? and the the claim was rejected for exclusions. My fault, should have read closer. For new customers read what is excluded not what is covered. The fine print will get you every time. Some of their justifications to deny claims can not be found in exclusions.

8 years ago

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Arnie Herrera Alexandria, VA

Jeff K was an outstanding sales person. Professional, courteous, savvy and patience. You definitely have a PRODUCER there!

8 years ago

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jenny Columbus, OH

I was talking to someone on the phone about coverage and options with intent to purchase a plan. The gentleman I spoke with only seemed interested in my credit card number. This was concerning. I told him I would like to understand the options before signing up for this service. He then told me to do my research before I call and hung up on me. I did my research which is why I chose to call this company. But, the research clearly failed me. I would never give my business to someone that treats their customers this way.

8 years ago

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Dale Lamke Bennington, NE

Compressor for my air conditioner failed. CHW sent a HVAC representative from across the river, Council Buffs, versus using a local Omaha representative. My AC unit was installed in 1996 and the compressor was warranted for 10 years. CHW stated that the compressor was not serviced properly so it wasn't covered. The compressor had operated successfully for 21 years and had simply worn out. In addition, they wanted me to provide invoices showing that I had annually serviced it. Who keeps invoices for 20 plus years. CHW is a scam. Don't BUY!

8 years ago

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Darnell Sellers

I got a call from a service rep today. After explaining to him that I was looking to switch my warranty because the old one was expiring and I wanted to see if there were any better deals the rep said "that's understandable". I then asked could he send me an email so I can compare what I have to what they were offering he said "it's on the website" then he hung up. I will never communicate with this company about anything.

8 years ago

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SS

Choice warranty sucks I recommend anybody looking for a service contract stay very far away from his company. They look for every way to get out of fixing anything or covering anything Check all the complaints look at the lawsuit from state of New Jersey and state of Washington and a lot of other complaints. I plead with everybody who has had the service to tweet how bad they are.

8 years ago

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Francisco Javier Garcia

This company is a total scam. They do not want to pay for anything and expect the owner to pay for all repairs and their wasted deductibles. This is my first year with them and last one. Had to out of pocket for a new water heater, washer, disposer, plumbing for a burst line, and toilet valve. All instances I called them up and had to pay the 45 usd copay for them to say that they won't cover it. I will stick to Craigslist contractors. Never again will I purchase this scam.

8 years ago

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Dawn Carpenter

My claim for a plumbing repair was denied- the problem needed to be fixed by "jetting" the clog. According to the authorization dept, that was not covered under my policy. I was told on the phone by a representative of Choice Warranty that only rust or corrosion would be cause for denial. As usual, this insurance company was happy to take my premium, but always finds a loophole to avoid paying a claim. HIGHLY DISAPPOINTED AND DO NOT RECOMMEND CHOICE HOME WARRANTY

9 years ago

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Katherine Marley-Ames Hilton Head Island, SC

Choice Home Warranty is a scam. The lied to us about our claim. We called the company that inspected the AC on behalf of Choice Home Warranty. The information provided by the technician was misrepresented by Monica and Latisha at Choice Warranty. They denied the claim even after we confirmed their [Choice Warranty's] misrepresentation. We cancelled the warranty at an additional cost to us! This company is running a scam and homeowners need to be wary.

9 years ago

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sammy moore Pelzer, SC

when I got in touch with customer service they had a repair man call within 34 hours, an my appliance was fixed within 34 hours

9 years ago

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HOLLY MARTIN Mesa, AZ

I bought the three year plan. What a mistake. They have NEVER fixed anything. They have the worst repair companies ever. And this is from A/C repair, plumbing repair, Appliance repair. They all have crummy equipment and are incompetant. They are cheap for a reason. They have the scum repair companies so you end up paying twice to get it fixed right. I have had to hire other companies to come and repair items and they all do it without a problem. BUYER BEWARE11

9 years ago

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Karen Godzyk Tucson, AZ

Washing machine drain was blocked. The plumber came within 24 hours. His work was excellent, he was courteous and efficient. Very happy with it.

9 years ago

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Frank Gray

Our A/C broke and we had it repaired within 3 days. The service person did a great job and was very respectful and helpful.

9 years ago

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Gopala Broomfield, CO

Spoke to Jefferey- he is such a nice person.Understood my queries and gave me a good deal.Finalized the offer within 3 minutes.

9 years ago

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Georgia Alvarez Valley Springs, California

Service not available in timely manner Customer service gives runaround answers.

2 months ago

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Georgine Grennier-Kowalefski Tulsa, Oklahoma

Too much run around. Expectations not always made clear.

2 months ago

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Vawn Ley Tuscaloosa, Alabama

The clauses and how the claims are viewed, you're setup to be denied. It's not worth the money.

2 months ago

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Robert E. Keith Jr. Pittsburg, Kansas

Terrible service! Took 50 days to get a technician over. Nobody wants to work for Choice.

2 months ago

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Angelia

It seemed to be a good company, i thought

4 months ago

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Steve

Seem to always get the runaround when asking questions!

4 months ago

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Chris

From the time you file a claim till your repairs are complete is 3 to 6 months.

4 months ago

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Debbie

I heard good things about them. Ughhhhhhg

4 months ago

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Terence

It was one of the higher rated businesses

4 months ago

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Robin

Mistake......nothing but excuses everytime we dealt with this home warranty

4 months ago

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Patricia

Thought they would be a better warranty company than what they are

4 months ago

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Paul

Thought was an easy steps to get things done!! It’s a total joke!

4 months ago

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Robert Rosenberg

I mistakenly thought they were a good company to use

4 months ago

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Mike

Can't schedule their vendors to show up after initial inspection.

5 months ago

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Alfred

Good ratings and reasonable prices compared to other companies

5 months ago

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Ray

Been 6 weeks still no repairs. You can get parts from the moon quicker

5 months ago

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Steven Evjen

Bad service, did not cover repairs that the person they sent caused

5 months ago

Choice Home Warranty Reviews