Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Carol Gluckman Houston, TX

Before taking out this policy I spoke with an agent to confirm that our high end appliances in the kitchen would be covered. I was assured they would. We had a built in SubZero refrigerator which would cost $15,000-$18,000 to replace. We were offered a gift card for under a $1,000 to replace it. After reading the small print, we learned that Choice would not reimburse more than $3,000 for a refrigerator. We wrote a letter to your legal department a couple months ago requesting maximum reimbursement of $3,000. We still have not received an answer or compensation

3 years ago

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michael bohman Fairfield, OH

It seems like I always have to wait for them to find someone . I thought it would be like a couple of days but it usually takes a week or more for them ti find someone to come look at the problem that you called about.

3 years ago

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Wendy Kelly Baltimore, MD

Voice was great in giving information about how the system works and was courteous in all info I needed for my project. Amazing company

3 years ago

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Darron Shirley Newnan, GA

They send someone out fast after a claim has been filed. They work well with warranty companies and they communicate great.

3 years ago

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Rajani Chand San Ramon, CA

The Plumbing company did a great job. The technician who attended our case fixed all problems and used recommended parts.

3 years ago

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marjie hobbs-wills

Very friendly, very professional. They were prompt. They were nice enough to move my appointment to be more convenient for my needs.

3 years ago

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MzJenG Riverside, CA

So far VERY DISAPPOINTING!! I called because my air conditioning was acting up in Arizona (you know it’s hot) and they responded quickly with an emailed appointment but then the day before the appointment they rescheduled so today was the new appointment and I see that they emailed me last night to reschedule once again. Starting to see a pattern that makes me want to cancel!!!

3 years ago

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Sonia Garcia (Sunnyside) Los Angeles, CA

I would this company a "0" but that is not an option here. I have had the worst experience with Choice Home Warranty. A member since April 2023. First and only claim submitted June 24 because of my plumbing and I am still no response today, September 20,2023 after so many calls, being directed to a case manager, talking to the contractor and customer service with a date for repairs and NOTHING!!!!! Completely negligent and irresponsible to their customers. I WOULD NEVER recommend this company to anyone. If there are reviews here with 3 stars or more, they are bought or robots!

3 years ago

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Susan Nabor Malibu, CA

Usef was very knowledgeable and helpful. Provided answers to my questions and offered different packages. Very Good customer service!

3 years ago

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Hank Kwon Flower Mound, TX

Bad business operation and and lying business regarding coverage of Heating and air-conditioning that I have requested the service on 09/09/2023: This is normal use failure and breakdown on the air-conditioning blow motor and wheel, CHW said this is NOT coverage because Policy E5 - physical damage. I don't agree on their decision as this is normal use failure like Auto car coolant system. why you don't cover on this failure! This is real bad and lying business!! I do NOT recommend CHW at all!! Just wasting the membership fee!!

3 years ago

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John Mcclellan New York, NY

It was very easy to file a new claim. I got a confirmation email that a technician was scheduled with the date and time.

3 years ago

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Jeff Ramage Phoenix, AZ

They assigned my claim to a technician in a timely manner and my AC was fixed within 2 days of going out. Highly recommend!

3 years ago

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Theresa Cathy Severn, MD

I have used my home warranty several times. I feel very secure having this home warranty. Claims are easy and the technicians have been great.

3 years ago Edited January 10, 2024

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Phyllis Newon Waldorf, MD

I liked that I can go online and file a claim immediately, and that service was schedule and I was notified within the same day.

3 years ago Edited October 24, 2023

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Steven Doole

I spoke to Oscar and he was very helpful and knowledgeable of exactly what I was looking for. His expertise and knowledge was commendable.

3 years ago

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Sharon Grant

The first provider was a challenge, and the Choice representative was wonderful resolving it and sending me a fantastic provider .

3 years ago

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Steve Rockett Riverside, CA

Service was great. Staff are courteous and tuned into my problems. The sales staff keeps leaving messages on my phone.

3 years ago Edited October 6, 2023

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Shirley Shaw San Clemente, CA

Choice Hom Warranty seems to be one of the best for service. I've used several companies over the years on my rental properties. Select Home Warranty is the absolute worst

3 years ago

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Clemmie & Mandy Johnson San Jose, CA

I’ve been a paying customer of choice home warranty. I’m so disappointed with their service. They avoid as much as they can. Their customer service reps, especially the case managers are absolutely horrible!!! They treated me like I’m an idiot. They refuse to review my contract with me. I was strictly limited to a 15 minute phone call. The resolution was simply that my claim was denied. Their suggestion was that I could pay for a new technician to come out to look at the problem but based on what I thought was the problem, that would be denied too! 😡

3 years ago

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Richard LaQue

Worst customer service. I put in a request for my fridge over a month ago and still no resolution. Whenever I talk to anyone it's the same thing wait 24 hours. After 1 week of calling everyday, some one finally sent a message to the 3rd party vendor. Your customer service reps are rude and start talking over you. They are not empathetic. I have been having to eat out every day for over a month and that is expensive! No consideration to make things right. Horrible experience so far.

3 years ago Edited September 13, 2023

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Kimberly Oldham Camden, SC

Very quick service. If they can't find someone to come out right away they tell you you can find someone they will reimburse you.

3 years ago Edited September 11, 2023

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Dani Lu Boca Raton, FL

He was great! He called to let me know he was on his way and was fast and efficient. He fixed the issue with our dishwasher and we are very pleased.

3 years ago

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Glenn Crane Madison, AL

Repair was completed to my broken a/c within 24 hours. Keith from Extra Care Heating and Air Conditioning provided excellent service.

3 years ago

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Sandy Armstrong Ashburn, VA

The ease of using the site to request service. The service company sent was professional, and knowledgeable, and informative.

3 years ago

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Barbara Motto Pittsburgh, PA

3 years ago Edited January 10, 2024

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Reginald Duluth, GA

I paid the One Stop Heating Air technician the $75.00 service call fee. He then checked the outside unit and said that freon needed to be added. He indicated that he called Choice Warranty left a voicemail message, he waited ten minutes. The technician finally told me that he could wait any longer that go to another customer home and return later to put the freon into my system. He still did not give me his business card. The technician did have the courtesy to come to my front door to let me know that he was back. I was pretty upset that he was very unprofessional.

3 years ago

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Doris Buckler Pearland, TX

So far calls have been answered and responded to quickly. The last call made a contractor was sent out the same day and resolved the problem.

3 years ago

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michael tranumn.o Concord, NC

I really like the rates for what this warranty covers. I was referred by a friend to take a look at Choice warranty. My friend Kevin W

3 years ago

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Margaret Denver, NC

The problem was taken care of in a timely manner. The item was fixed within 2 days. I am glad that I had my home covered by Choice Home Warranty.

3 years ago

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Joanne Drexel Hill, PA

i like the fact that they can send out the right people to fix your appliances but when u need to contact that co that choice selected they dont response to your calls

3 years ago

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Winni Li Buford, GA

Very bad on claim determination!!!! My microwave can't be fixed as the discontinued part. Choice Home Warranty agrees to pay for the replacement of the whole piece at $191. However, the price of my microwave or a similar brand is $499 at Lowe's. I submitted the appeal, but the supervisor told me the Choice Home Warranty determines the price based on the WHOLESALE than retail. It doesn't make sense how can an individual get the wholesale price. I definitely will report this to BBB for help.

3 years ago

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Elaine Thompson Charlotte, NC

I give Choice's response time an A Deweys Electrical Svcs was very thorough and quick to get the job done. I'm very satisfied with the way this went.

3 years ago

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Cheryl Brown Oakland, CA

I like the fact that I could choose to set up my home warranty for 3 years and don’t have to worry about year to year, or month to month.

3 years ago

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Mark Parrish, FL

You lie about your service agreement, Save Thousands in repairs…BS! My condenser fan motor burnt up, I had to pay $475.00 (1/2)of the cost of the motor, on top of the $85 service. So I actually paid more then you. I’ve called several times about it, but all I get is “ oh well that’s what we pay “ I’ve ask for a manager got hung up on 2 times. Your service, your costumer service all sucks!!! I’ve told the last person I was going to the BBB about this… so what and then she hung up! I gave you a 1 because there is no zero

3 years ago

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Art Robinson New Albany, OH

Ease of filing claim online, speed of response, professionalism of Repairman (Zack) who responded . . . All in all, a very rewarding experience!

3 years ago

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Mira Powder Springs, GA

I am very hurt and disappointed with choice. Had 2 claims with them. The first one they never found a technician. The second one they denied and we had to pay out of pocket. After our warranty was paid in full. I honestly want my money and to go to another company. I was told that choice denies a lot. This is not okay especially for something broken that wasn't my fault. What is the point of a warranty if you have to pay $75, get denied, and pay hundreds for repairs?

3 years ago

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E S

It is horrible and I want a full refund! I’ve had a claim open since 8/16/23 and it still isn’t resolved. I have had 3 technicians out here and I was told I would hear something in 24-48 hours. It’s been a week! It’s been this was since August. I’ve received 3 different diagnosis. I won’t recommend you to anyone. My mom is having the same issue in with you guys. I’m requesting a full refund, please.

3 years ago Edited October 19, 2023

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Armando Hernandez Waco, TX

I liked the clarity from Tracie A in explaining every aspect of coverage and cost. I believe that this is a GREAT value for my $$$.

3 years ago

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Churchtree Inc. Missouri City, TX

The technician arrived promptly on time and was quite knowledgeable about how to properly fix the non-working appliance.

3 years ago

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David Tillinghast Hamilton, OH

I loved the prompt service response. I had an appointment within 24 hours and my issue fixed within 48 hours. Great company.

3 years ago

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Patsy Rose Mansfield, TX

Called to cancel the warranty I had been talked into yesterday after I found out they were under litigation by the Attorney Generals from both Arizona and their home state of New Jersey. Fast talking salesperson tried to counter everything I said and basically would not take no for an answer until I caved just to get her off the phone figuring I would just send an email to cancel. Original person that sold me the policy was the same way.

3 years ago

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Dhanas Muthu Chantilly, VA

I have been customer for 4+ years. I am happy customer so far. Made 3+ claims and all are approved. I recommend this company for your home warranty.

3 years ago

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Jenice Akron, OH

I renewed my 5 year contract after I was assured that Choice purchased several companies and the list of vendors to do work had increased tremendously. After many calls and waiting 20 days! Yes TWENTY DAYS, I called. They were rude and made it so difficult to get through to someone that understood english that I cancelled. Liars, cheats and rude. I would leave zero stars if that was possible.

3 years ago

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Joan Las Vegas, NV

My air conditioner out the 1st of July when it was 118 here in Henderson, I am a 77 year old with major health problems and 2 12 year old cats. I was on the phone with Choice every day pleading with them to get me a new one. Finally got it 32 days later after the weather broke. I think this was border line abuse . My thermostat never went under 97 degrees for 32 days. Everyone I talked to thought it was unacceptable. I am paid up for 3yeats and then I am dropping them. Save your money I wish I had.

3 years ago

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Angela Baker Sykesville, MD

The length of time it took to get a contractor for my broken hot water heater (5 days) prompted me to get my own contractor in the next day. Of course I do not get reimbursed for it.

3 years ago

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Glenna Novak Cherry Hill, NJ

I have submitted a request 2x for my air conditioner so it’s been out and continues to be out this season. I know you have the reimbursement program but I’ve never used it . I’m not sure how it works even after reading through my contract.

3 years ago

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George Ruggiero

The folks at CHW are friendly, courteous and professional - 5 star service that everyone should expect from a warranty company!

3 years ago

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Lea Fuji Las Vegas, NV

This is my second time around with Choice Warranty. I'd say it's somewhat affordable. It's easy to request a repair. You just do it online

3 years ago

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CT Hou Missouri City, TX

This company looks for any excuse to deny your claim. What’s the point of having a home warranty coverage if they’re not going to fix it and worse you get charge $65 for them to tell you they’re not gonna fix it then you have to hire a contractor to come out and fix it. This company sucks. I will not be renewing my warranty and highly advise anyone else to run as far away from this company as they can.

3 years ago

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Mercedes Daye Mount Holly, NJ

The technician was great, however he did not have my home number and there was a disconnect with the schedule appointment. However he facilitated me and the job was done. Thanks

3 years ago

Choice Home Warranty Reviews