Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Herman Madison, AL

Outstanding job. Very knowledgeable and f

4 years ago Edited January 10, 2024

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Verified Customer

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Robert

I had to use our warranty a couple of months ago, and it was a nightmare. It took forever to get our problem solved.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 17th, 2020

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Verified Customer

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Thomas

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5 years ago

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Herbert

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5 years ago

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Carmel

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5 years ago

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Gloria Vandegriff-Honea

Quick response and efficient repair persons.

5 years ago

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Verified Customer

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Nasir Ali

Excellent quality of the service and customer satisfaction.

5 years ago

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Verified Customer

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Charles Thompson

A responsive company that cares about the customer.

5 years ago

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James And Jeannette

I wish they covered more things. I’ve called them four times and three times the thing was not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 10th, 2020

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Verified Customer

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Patrick Alexander

Service has been fast and very reliable.

5 years ago

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Patty Harper

I have had no issues - fast reliable friendly

5 years ago

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raghu

Pretty good experience in fixing issues so far

5 years ago

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Verified Customer

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Terrelle Edwards

Easy to file claim, quick vendor assignment

5 years ago

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Vernon Kennedy

Declined an A/C repair. Cooling coils got a pin hole and Choice claimed that I allowed corrosion to get inside the closed Freon system

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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Verified Customer

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Robbin Herlocker

I have had choice for about 7 years. They are very easy to work with

5 years ago

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Raven Shamblin

This company is all about getting your money and not about helping you. They will send licenses but inexperienced technicians to your home.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 2nd, 2020

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Verified Customer

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Michael Christopher Harris

Good customer service and quick to respond to claims

5 years ago

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Verified Customer

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Eva Brown

Service visit quick and job accomplished quick

5 years ago

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Kennisha Williams

Affordable, quick scheduling, great customer service.

5 years ago

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Verified Customer

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Regan

The response for submitting a new claim has been immediate.

5 years ago

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Verified Customer

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Linda Mitchell

$1500.00 maximum payout, not explained by sales people. Wrongfully denying claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 1st, 2020

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Verified Customer

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Maritta Sumner

Good professional service provided, especially plumbers.

5 years ago

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Verified Customer

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Joe Endres

Good Service,Good Value,Reasonable price

5 years ago

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Verified Customer

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George

nice people and problem was taken care of quickly.

5 years ago

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Verified Customer

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Jodi Doughty

I had a mixed experience with customer service. Recently, they were efficient in sending a repairman for my furnace issue during a cold snap, which I appreciated. However, my past experiences have been hit or miss. Some representatives provided excellent service, while others were less helpful. Overall, I'm satisfied with the repair service but hope for more consistency.

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

They are prompt in providing services and quality repairs.

5 years ago

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Verified Customer

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Faith Richardson

Choice got the job done in effective time!

5 years ago

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BHD

THEY RESPOND QUICKLY WITH GOOD REPAIR COMPANIES

5 years ago

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Verified Customer

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Ed Johnston

They are fast to get the repairs needed.

5 years ago

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Verified Customer

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Mona Taplin

They send experienced craftsmen who do a good job

5 years ago

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Verified Customer

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Margo

IT took care my repair in less time that I expected

5 years ago

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Verified Customer

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Carl Kern

Came out did a repair job, fixed the problem

5 years ago

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Verified Customer

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Kaye

They are responsive and I have appreciated their service

5 years ago

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Celeste

Customer service and they care of your concerns

5 years ago

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ANDREA G

professional, helpful, fixed items quickly and easily

5 years ago

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Edward J Caden

great service and rapid response to issues

5 years ago

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Louis

Said something was covered when it wasn't. Had to pay for service call for item not covered!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 27th, 2020

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Verified Customer

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Craig & Sheronda Holmes

Services were quick Tech was very professional.

5 years ago

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Verified Customer

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Heather Limon

Went above and beyond to fix my problem.

5 years ago

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Verified Customer

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Mary P

It is easy to file a claim and the response time is short.

5 years ago

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Verified Customer

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Brian

Very knowledgeable and quality service provided

5 years ago

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Carolyn

Have always have someone out to fix my problem

5 years ago

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Robert

Not very customer oriented. They’re terrible. They turn you down. You have to fight and fight with them before you can get anything out of them.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.

Oct. 21st, 2020

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Verified Customer

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Randy

Every time I use the warranty they only pay about 15 percent of the bills. They don’t pay for the whole repair.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Homeowner

Fast service. However, $65 payment necessary to electrician and plumber on covered repairs.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2020

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Verified Customer

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Juan Torres

Prompt service and quick resolution to our issues.

5 years ago

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Verified Customer

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Joanne LaGrega

Prompt, courteous and listen to requests.

5 years ago

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Verified Customer

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William Shearer

3 claims 2 went smoothly third one involving a plumber was a disaster

5 years ago

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Verified Customer

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carol Wellman

most things i had problems with were covered

5 years ago

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Verified Customer

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MAYANK PATEL

I like it, good service. I just used them last week when my kitchen sink was leaking and I submitted an online claim and like within two days they fixed it. I've been customer with Choice Home Warranty since 2018 and I have no negative experiences.

5 years ago Edited January 10, 2024

Choice Home Warranty Reviews