Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Stephen Frain

Little glitches in their prcoess that i hadn't expected

5 years ago

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janice

my house was built in 1964, everything is preexisisting so nothing is under warenty

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Lenor Langan

they send good people to fix your problems

5 years ago

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JT Beaty

Never cover anything, the companies they send are not professional & do not have a great understanding of their trades

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Patricia Gonzales

Took so long to get my air fixed but when he came he did a great job

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Patricia.

Sep. 9th, 2019

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Verified Customer

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Lola Sherman

Only my last service was covered, they find reasons not to cover.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Lola.

Sep. 9th, 2019

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Verified Customer

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Mac

Good Service but takes long time to get technician

5 years ago

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Verified Customer

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leo

always ans all queastion and vely healfull

5 years ago

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Leticia Adu

responsiveness and attention to my request

5 years ago

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JEFFREY WEISSMAN

Have not had to use them yet, so there is no fair way of ginving them a rating

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 27th, 2019

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Verified Customer

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Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Verified Customer

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Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Verified Customer

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Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

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Verified Customer

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Nancy Wentworth

Fine line on what is covered and response time for approval

5 years ago

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Verified Customer

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Mitzie

Most repair companies do not want to work with home warranties.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

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Verified Customer

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Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Verified Customer

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AW

looks like it covers most. i have not presented any claims

5 years ago

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Verified Customer

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Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Penny Wiggs

Prolblems always solve Best customer service

5 years ago Edited January 10, 2024

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Verified Customer

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Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

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Verified Customer

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Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

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Verified Customer

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Steve Skinner

customer service, knowledge of sales representative

6 years ago

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Verified Customer

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Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

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Verified Customer

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

7 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

7 years ago

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Verified Customer

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Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

7 years ago

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Verified Customer

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CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

7 years ago

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Verified Customer

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Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

7 years ago

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Verified Customer

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Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

7 years ago

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Verified Customer

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Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

7 years ago

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Verified Customer

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Abe Elmhurst, IL

Most of the claims are not covered . You have to pay the service call first and then you get toldthis is not covered

7 years ago

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Verified Customer

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Regina Zobrist Las Vegas, NV

not happy with them whatever, they have never a repair man that competent enough to repair my appliances.

7 years ago

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Verified Customer

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Irvin Hollywood, FL

Dependable , timely, good value for the service

7 years ago

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Verified Customer

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NA

convoluted rules for equipment replacements, not flexible to meet customer specific needs

7 years ago

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Verified Customer

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Jack lee Irving, TX

Their customer service is very good and prompt

7 years ago

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Verified Customer

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Ralph Stevens Rayville, LA

Good service and helpful with questions and time

7 years ago

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Verified Customer

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Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

7 years ago

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Verified Customer

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Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

7 years ago

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Verified Customer

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Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

7 years ago

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Melissa McGhee Charlotte, NC

Technician was friendly and timely. He let me know exactly what next steps are.

8 months ago

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Lisa Garcia Clayton, NM

Good communication.. A nice customer service representative.

8 months ago

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Kedric Hurst, TX

Mr. H was very professional and took care of our appliance issues.

9 months ago

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Kerry Rosenboom Wichita, KS

This was such an easy process to take care of my electrical needs !!

9 months ago

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David Las Vegas, NV

Called choice had a heating problem was fixed with in six or seven hours.

9 months ago

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Betty Goodwin-Peppers Charlotte, NC

This Company Says You Are Cover 100 Per Cent Until You Need Services Done & You Are NOT Cover 100 Per Cent... I DO NOT RECOMMEND CHOICE HOME WARRANTY TO ANYONE!!!!

9 months ago

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Ken Colbert Oologah, OK

Prompt servicing and repairman was an "expert" in his field.

9 months ago

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Uriel Ogunlaja Snellville, GA

Timelessness of claim. Technician was prompt, polite and helpful

9 months ago

Choice Home Warranty Reviews