Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Michael Diedenhofen Louisville, KY

For the most part, with one exception, they have always come through very fast.

4 years ago

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Boatwright Indianapolis, IN

Quick Response and knowledgeable customer service.

4 years ago

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Joan Stephens Albuquerque, NM

Refrigerator went out May 17-18, repaired June 7 by Sears that has its OWN warranty program.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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JORGE VALDES Homestead, FL

Professional prompt service. High quality repair.

4 years ago

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Kenneth Suominen Toms River, NJ

A/C repair completed last month and is working fine.

4 years ago

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DOUG Charlotte, NC

Surprisingly quick response, great price.

4 years ago

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Linda Hliebay Sterling Heights, MI

I'm still trying to resolve a problem, I will rerate them as soon as I have finished with my service repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Charles Lavallee Spring, TX

Great experience, fixed shower, was pleasant and courteous.

4 years ago

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Sean Staggs Aurora, CO

Unprofessional technician cursed at me, claim denied erroneously, appealed and no one called for my appointment. Lazy, sloppy crooks

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 22nd, 2021

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Eugenia Doucette Saint Marys, KS

Some techs are not on time and it has taken too long to fix my washer that still isn't fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

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Dorothy A Pompey Tallahassee, FL

They customer service are friendly and helpful

4 years ago

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Becky Sperber Greeley, CO

It was an easy process, getting our oven fixed..

4 years ago

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roberto rivera sr. El Paso, TX

Some of the customer reps need more customer service training

4 years ago

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Karen Lawson Greensboro, NC

Choice was the best price, service fee and the coverage.

4 years ago

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Dekel Plano, TX

Bad service. As soon as you pay the only thing they care is the contract. To get anything fixed you need to pay with blood.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Alberta Liapis Bullhead City, AZ

Responds quickly. Handles claims fairly for the most part.

4 years ago

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Nikita Times Lithonia, GA

Dissatisfied they would not cover replacement of water stem. The first tech stripped it and cause a bigger problem

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Sonia Sandoval Mesa, AZ

They respond fast to the claims and its gpod price

4 years ago

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EMMETT FUTCH Dewey, AZ

They are priced well and give excellent service.

4 years ago

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Dr. Carl G. Smith Sr. Townsend, DE

Always solved any problem I called them in to repair.

4 years ago

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Greg Milton, FL

Very responsive to the request for service.

4 years ago

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cindee bowen Hurricane, WV

I am currently waiting to have my sump pump repaired and it's been 3 weeks and they have not found a technician to fix it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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DONALD BRINSON Canal Winchester, OH

Quick response and was willing to help resolve problem.

4 years ago

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Charles A Rockwell Glen Burnie, MD

Excellent service and show up on time as scheduled

4 years ago

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Carla Birmingham, AL

The time is too long before repair . It was very hot my ac went out and it took over 2weeks for the process

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Barbara G Bowman Buffalo Gap, TX

Sometimes they cannot find repair people.They mostly do a good job.

4 years ago

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Angela Bradley Oreland, PA

Customer service and prompt response to service matters.

4 years ago

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Susan Gray Columbus, OH

Fast, efficient, helpful friendly service!

4 years ago

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Bobbi Bettger Phenix City, AL

Quick response to claims. Courteous and helpful customer service.

4 years ago

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Alford Georgetown, TX

They arrived at my home promptly and did. Great job

4 years ago

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Harvey Waid Birmingham, AL

too much out of pocket cost and really no explanation for the cost(with HVAC MEDIC)

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Robert L Poe Henderson, NV

I had an electrical problem and handled it very fast.

4 years ago

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Brenda Cole Little Rock, AR

Get a person very quickly and very nice.

4 years ago

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Lauretta Zarvian

They responded quickly and professionally.

4 years ago

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Lilliana Mc knight Orlando, FL

Great customer service and quick response!

4 years ago

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Kimberly Jaques Merritt Island, FL

They authorized the repair of our A/C without any issues.

4 years ago

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Keith Colonial Heights, VA

They were very prompt and professional compared to my first experience.

4 years ago

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Reinaldo Hernandez Winder, GA

The fast response and attention to details.

4 years ago Edited January 10, 2024

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cynthia s welzbacher Missouri City, TX

Timeliness, professionalism and problem resolution.

4 years ago

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Belinda Thompson Kansas City, MO

Only paid about 50% on new appliance and nothing toward the install. Replacement to me means removal and replace with new item

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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James Shields Victoria, TX

Contact and information readily available

4 years ago

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Giandomenico Recupero Fort Lauderdale, FL

Great service men and costumers services

4 years ago

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Graeme Laxton Warrenville, IL

The process has been relatively seemless so far.

4 years ago

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Audrey J Williams Calumet City, IL

Very pleasant easy to deal great service

4 years ago

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Sidney Rivers Semmes, AL

The service was great and done in a timely manner.

4 years ago

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Lorena Mendoza Hollywood, FL

Excellent service very proffesional Quick respond

4 years ago

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koshal patibandla Fairfax, VA

Done good service on time and it was quick

4 years ago

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Rita HYDE Etna Green, IN

The air works better than it did when it was brand new

4 years ago

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Linda Walton Wendell, NC

Didn't come at original time stated. Had to call a couple of times

4 years ago

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Erma Villazon Pompano Beach, FL

Very good and very helpful and professional

4 years ago

Choice Home Warranty Reviews