Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

EMMETT FUTCH Dewey, AZ

They are priced well and give excellent service.

4 years ago

check_circle

Verified Customer

star star star star star

Dr. Carl G. Smith Sr. Townsend, DE

Always solved any problem I called them in to repair.

4 years ago

check_circle

Verified Customer

star star star star star

Greg Milton, FL

Very responsive to the request for service.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

cindee bowen Hurricane, WV

I am currently waiting to have my sump pump repaired and it's been 3 weeks and they have not found a technician to fix it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

DONALD BRINSON Canal Winchester, OH

Quick response and was willing to help resolve problem.

4 years ago

check_circle

Verified Customer

star star star star star

Charles A Rockwell Glen Burnie, MD

Excellent service and show up on time as scheduled

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Carla Birmingham, AL

The time is too long before repair . It was very hot my ac went out and it took over 2weeks for the process

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Barbara G Bowman Buffalo Gap, TX

Sometimes they cannot find repair people.They mostly do a good job.

4 years ago

check_circle

Verified Customer

star star star star star

Angela Bradley Oreland, PA

Customer service and prompt response to service matters.

4 years ago

check_circle

Verified Customer

star star star star star

Susan Gray Columbus, OH

Fast, efficient, helpful friendly service!

4 years ago

check_circle

Verified Customer

star star star star star_border

Bobbi Bettger Phenix City, AL

Quick response to claims. Courteous and helpful customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Alford Georgetown, TX

They arrived at my home promptly and did. Great job

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Harvey Waid Birmingham, AL

too much out of pocket cost and really no explanation for the cost(with HVAC MEDIC)

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Robert L Poe Henderson, NV

I had an electrical problem and handled it very fast.

4 years ago

check_circle

Verified Customer

star star star star star

Brenda Cole Little Rock, AR

Get a person very quickly and very nice.

4 years ago

check_circle

Verified Customer

star star star star star

Lauretta Zarvian

They responded quickly and professionally.

4 years ago

check_circle

Verified Customer

star star star star star

Lilliana Mc knight Orlando, FL

Great customer service and quick response!

4 years ago

check_circle

Verified Customer

star star star star star

Kimberly Jaques Merritt Island, FL

They authorized the repair of our A/C without any issues.

4 years ago

check_circle

Verified Customer

star star star star star_border

Keith Colonial Heights, VA

They were very prompt and professional compared to my first experience.

4 years ago

check_circle

Verified Customer

star star star star star

Reinaldo Hernandez Winder, GA

The fast response and attention to details.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

cynthia s welzbacher Missouri City, TX

Timeliness, professionalism and problem resolution.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Belinda Thompson Kansas City, MO

Only paid about 50% on new appliance and nothing toward the install. Replacement to me means removal and replace with new item

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

James Shields Victoria, TX

Contact and information readily available

4 years ago

check_circle

Verified Customer

star star star star star

Giandomenico Recupero Fort Lauderdale, FL

Great service men and costumers services

4 years ago

check_circle

Verified Customer

star star star star star

Graeme Laxton Warrenville, IL

The process has been relatively seemless so far.

4 years ago

check_circle

Verified Customer

star star star star star

Audrey J Williams Calumet City, IL

Very pleasant easy to deal great service

4 years ago

check_circle

Verified Customer

star star star star star

Sidney Rivers Semmes, AL

The service was great and done in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star star

Lorena Mendoza Hollywood, FL

Excellent service very proffesional Quick respond

4 years ago

check_circle

Verified Customer

star star star star star

koshal patibandla Fairfax, VA

Done good service on time and it was quick

4 years ago

check_circle

Verified Customer

star star star star star

Rita HYDE Etna Green, IN

The air works better than it did when it was brand new

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda Walton Wendell, NC

Didn't come at original time stated. Had to call a couple of times

4 years ago

check_circle

Verified Customer

star star star star star

Erma Villazon Pompano Beach, FL

Very good and very helpful and professional

4 years ago

check_circle

Verified Customer

star star star star star

Folorunso Phillips Myrtle Beach, SC

Fast response. Sent very knowledgeable technitian

4 years ago

check_circle

Verified Customer

star star star star star

Eva Hughes Mesa, AZ

Very fast response to your claims,curtious

4 years ago

check_circle

Verified Customer

star star star star star

Rebecca Rills Little Rock, AR

Quick with responses, but slow to repair because no part

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Harold Klee Orlando, FL

Prompt service and excelleent service technicians

4 years ago

check_circle

Verified Customer

star star star star star

Bishowdeep sijapati Woodbridge, VA

Fast and reliable friendly technician and well known person

4 years ago

check_circle

Verified Customer

star star star star star

Vaughn F.

It was an exceptional process. Thank you very much.

4 years ago Edited August 8, 2024

check_circle

Verified Customer

star star star star star

Denise Eichler Blue Springs, MO

Our service was seen accomplished quickly.

4 years ago

check_circle

Verified Customer

star star star star star

Wendy Leedle Stayton, OR

Quick service and ease of applying for services

4 years ago

check_circle

Verified Customer

star star star star star

Melissa Lake Bluff, IL

Great service, very reliable. Very pleased.

4 years ago

check_circle

Verified Customer

star star star star star_border

Shoshana Carson Maryville, TN

Prompt service but it took over a week for a workmen to come to our home

4 years ago

check_circle

Verified Customer

star star star star star

Tania Simmons Thomasville, NC

Responds quickly and sends service out quickly

4 years ago

check_circle

Verified Customer

star star star star star

Brina Portsmouth, VA

Very reliable and committed with there service

4 years ago

check_circle

Verified Customer

star star star star_border star_border

laura winn Virginia Beach, VA

Time frame allowed to approve a claim. Replacement amounts are lower than expected.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Park Ridge, IL

Our heater was acting up and they came out and repaired it. It is a good value.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Orlando, FL

Some of the service is really good but some of them don’t really follow up.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Pat Chesterfield, VA

Most items were not covered. Coils on an AC unit are not covered; that is what the AC is!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star star

Alice Cruz Melville, NY

Quick response when I needed a technician

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Adrienne Stokes Waldorf, MD

I am having the hardest time getting a hold of my case manager. It cannot be this challenging and no one seems to want too help me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

Choice Home Warranty Reviews