Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Teny Mittal Bound Brook, NJ

Excellent customer service and prompt claim resolution.

2 years ago

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Sonny Voss Aurora, IL

Installing my new AC unit is taking to long and was not informed about all the upgrades that was not covered that I have to pay for.

2 years ago

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lee kidd IL

Very professional service please stop as

2 years ago

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Herbert Chesterfield, VA

Quickly handled and professionally repaired.

2 years ago

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Tim Clermont, FL

Excellent service, reliable staff and coverage.

2 years ago

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James Midlothian, VA

Quick scheduling with a very knowledgeable contractor!

2 years ago

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William Lexington, SC

Quick response and quality of repair personnel

2 years ago

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Ramachandra Marietta, GA

Thank you for the prompt service. Good work!!

2 years ago

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Johnson Gil

You guys did nothing for me. You didnt pay for the water heater and you didnt pay for the installation when you should have, and it cost me $570.

2 years ago

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Pink Beach Ball Louisville, KY

I like the coverage it offers over. The many appliances and equipment.

2 years ago

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Jose Thomas

They provide good service to the money you spent

2 years ago Edited May 6, 2024

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Maria Castro Tulsa, OK

Great service workers were very explanatory.

2 years ago

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Fong

My A/C went out and they responded in under six hours.

2 years ago

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Daniel

Technicians were great. It was convenient. But the customer service was terrible.

2 years ago

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Denise Phoenix, AZ

Time saver trying to find correct servicer

2 years ago

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Mary Glenrock, WY

My claim has not been taken care of . It is going on almost two weeks of a water leak in our bathroom.Now I have damage on wall down stairs.

2 years ago

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Lisha Lungelow Cincinnati, OH

Friendly customer service, prompt attention to problem

2 years ago

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January St. Petersburg, FL

I was very happy with your resolution of my broken washer!

2 years ago

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Anthony

Great Customer Service and attention to detail.

2 years ago

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Karen Reyes Austin, TX

They sent two plumbers to fix my toilet. Didn’t hire either. A month later tolet is not fixed Probably will drop them

2 years ago

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Eduardo Francis Baton Rouge, LA

The speed of claim approval is one thing I like.

2 years ago

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Kathrine Stearns Leesville, LA

Ever since new company took over, CHW is a waste of $$$. I won't be rewing. CHW is right up with American Home Shield.

2 years ago

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Karen Philadelphia, PA

Customer service is always professional but also CARING.

2 years ago

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Valerie Las Vegas, NV

I like the entire process Filing the claim was easy

2 years ago

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Lynnetta Chicago, IL

They were very prompt in responding to problem.

2 years ago

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Verified Customer

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Pham Kaufman, TX

No, lately the customer service has been TRASH! And each time I ask for an escalation or a manager I get the run around .

2 years ago

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Faith NC

Horrible customer service. Claims denied within minutes of making them. I am so disappointed in your service... I wish I could cancel right now.

2 years ago

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Verified Customer

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Karen Orlando, FL

They offer good plans & they're prompt with their service.

2 years ago

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Betty New Orleans, LA

CHW kept in touch with me to insure my claim was taken care of

2 years ago

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Ed Boll Phoenix, AZ

service was provided in a professional manner

2 years ago

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David Round Rock, TX

First experience was not too good, but my second experience was much better.

2 years ago

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Matt Washington, DC

Long lead times on certain calls but the work was completed

2 years ago

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Kajo Port Orange, FL

Easy to file a claim and get very quickly a service

2 years ago

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Patriciacindy Sacramento, CA

I am unable to get a cop. Of my contract. Inasmuch as I purchased a 6 year contract I need for my records. Please, please accommodate me.

2 years ago

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Verified Customer

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Maria El Paso, TX

Liked the how the customer service expedited my claims

2 years ago

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Danny

Great job & very professional staff.. no problem!!

2 years ago Edited November 8, 2025

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Elizabeth Chester, VA

Happy with service I received and promptly

2 years ago

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xavier stevens Houston, TX

Nothing for me has ever been covered or paid out. It’s always a reason for Choice not to pay. I wanted to rate 0 stars but it was not offered.

2 years ago

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Verified Customer

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Azelda Richard Pacoima, CA

Response was quick and service man was on time.

2 years ago Edited September 13, 2023

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Charles

Outstanding prompt service. Great vendors

2 years ago

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Sue Oi Panorama City, CA

Prompt, knowledgeable, friendly yet very professional.

2 years ago Edited September 20, 2023

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T. O'Bryan (O'Bryan's Minerals) Scott, LA

Great customer service on the phone, friendly.

2 years ago

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Verified Customer

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John Bloomington, IN

Great and timely service. Dryer works like a champ

2 years ago

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J R Toland

The technicians were very good, knowledgeable and friendly.

2 years ago Edited February 11, 2026

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Verified Customer

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Heather Rothrock Raleigh, NC

Great and timely service. Good value. Solved my problem.

2 years ago

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James Vollmer Wentzville, MO

Very easy to report a claim and response is excellent

2 years ago Edited September 7, 2023

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Orstell Miami, FL

Great value for the money! Would highly recommend.

2 years ago

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Sally Rhodes Pawleys Island, SC

Takes way too long to get a provider to respond. Great once they get there

2 years ago

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Verified Customer

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Sherrie Shreveport, LA

Loved the service. Excellent plan. Prompt response.

2 years ago

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Verified Customer

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lila k San Antonio, TX

Fixed my stove. The choice home warranty paid over $300

2 years ago

Choice Home Warranty Reviews