Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Walter ONeal Rosenberg, TX

Did not anywhere near the replacement value of our dishwasher and didn't even send the amount they agreed to

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Mark Wichita, KS

My water heater went out. It's been 3 week and I still don't have a new one put in yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Altonia Hephzibah, GA

Picked CHW for their price. They're active right away

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Dallas, TX

Choice does not replace or repair any warranty items. They always find a way to not cover the cost and put the fault on the homeowner.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Martha Jackson, MS

After I enter my details online, they are responsive within 24 hours.

4 years ago

check_circle

Verified Customer

star star star star star

Pat Natcher Spring, TX

Had doors re-keyed. Excellent experience.

4 years ago

check_circle

Verified Customer

star star star star star

Richard Muller Lansing, IL

Outstanding service, quick and efficient contractors.

4 years ago

check_circle

Verified Customer

star star star star star

Tammy Stanfill Hamilton, OH

Because they worked with me to get my appliances fixede

4 years ago

check_circle

Verified Customer

star star star star star

T. E. Usry King George, VA

Efficiently handled my issue. Very pleased.

4 years ago

check_circle

Verified Customer

star star star star star

Ravi

Great response time . Great technicians . Great value

4 years ago

check_circle

Verified Customer

star star star star star

jessie townsend

they fixed my heating unit and was very professional

4 years ago

check_circle

Verified Customer

star star star star star

John Peil Oregon City, OR

Very responsive and quick to approve a water heater claim.

4 years ago

check_circle

Verified Customer

star star star star star_border

Maejolene Langston Clinton, NC

Cover minimum repairs on appliances,not enough vendors in the area.

4 years ago

check_circle

Verified Customer

star star star star star_border

Margie k Warrix Oklahoma City, OK

Because they do not help with upgrades or preexisting condition

4 years ago

check_circle

Verified Customer

star star star star star

LoreeAnn lindsey Salt Lake City, UT

Always given great service they are trustworthy

4 years ago

check_circle

Verified Customer

star star star star star

Chris Zingman Vero Beach, FL

Always have a repair person call me within a few hours

4 years ago

check_circle

Verified Customer

star star star star star

Benjamin A Mixter North Port, FL

Easy to use, great value, and great serviceman

4 years ago

check_circle

Verified Customer

star star star star star

Dominick Bamonte Littleton, CO

Friendly, efficient, reasonable, prompt, courteos

4 years ago

check_circle

Verified Customer

star star star star star

Ruth Largo, FL

Have had quick response from them. Very reliable

4 years ago

check_circle

Verified Customer

star star star star star

Nancy Trammell Denver, CO

prompt response and scheduling for claims submitted online

4 years ago

check_circle

Verified Customer

star star star star star

Mike Knies Daytona Beach, FL

Took care of my AC problem and was done in a couple of days

4 years ago

check_circle

Verified Customer

star star star star star

ARNOLD FINLEY Clarksville, TN

Very good plans, and easy to communicate with.

4 years ago

check_circle

Verified Customer

star star star star star

Jennie A Poma-Jones Saint Augustine, FL

They have been quick, efficient and fair

4 years ago

check_circle

Verified Customer

star star star star star

Joseph Dziurgot Chesterfield, MO

Solid follow up and review of claims in a timely manner

4 years ago

check_circle

Verified Customer

star star star star star

Katherine P Mozingo Titusville, FL

I have had 1 service call and it was handled promptly.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Steve Davis Cripple Creek, CO

Not the most reputable company. Used any excuse & disregards common sense to play claims. Numerous problems!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

DENISE PRIMROSE Hyattsville, MD

they are quick to point out why they going to pay , when you come back with a rebuttal of their contract it is ignored. They don

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Ken Mitchell Arvada, CO

All claims answered ASAP and fixed no problem

4 years ago

check_circle

Verified Customer

star star star star star

Cyndie Gilton Alexander, AR

Fast response. Great people. Technician was awesome

4 years ago

check_circle

Verified Customer

star star star star star

Cassie Baker Elkins, AR

Good service , technicians scheduled in a timely manner

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamie Greensboro, NC

Run don't use them keeping going they are garbage. I had to pay for my own water heater and they would not reimburse me.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Chris Horton Batavia, IL

I liked both the contractors they provided.

4 years ago

check_circle

Verified Customer

star star star star star

Virgil Williams Davenport, FL

Sends best reliable people who get the job done.

4 years ago

check_circle

Verified Customer

star star star star star

alba y Hernandez Kissimmee, FL

excellent customer service, fast response.

4 years ago

check_circle

Verified Customer

star star star star star

Dennys Sandoval Boca Raton, FL

They show up on time and fix the problem right away.

4 years ago

check_circle

Verified Customer

star star star star star

Dolores Sherman Myrtle Beach, SC

Appointments are taken care of in a timely way.

4 years ago

check_circle

Verified Customer

star star star star star

Ramaswamy Rockford, IL

Excellent and fast service, courteous customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Chris Lane Aledo, TX

Plumber was excellent! Fast service thank you!

4 years ago Edited September 14, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bernadine Webster Saint Louis, MO

I had to get my own air conditioning fix I didn't know I had to get a form to fill out to get approve I didn't know that so disappointed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star_border

John Grijalva Peoria, AZ

They respond quickly to my problems when I call in a fix it problelm.

4 years ago

check_circle

Verified Customer

star star star star star

Julie Atkinson Knoxville, TN

Reliable, user friendly. Generally use good companies

4 years ago

check_circle

Verified Customer

star star star star star

Mikie Lambert Indianapolis, IN

Very dependable and prompt with settling a claim

4 years ago

check_circle

Verified Customer

star star star star star

Roger Corner

Keep their promise for quick quality repairs.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Selina Garcia Rojas Sterling, VA

Absolutely horrendously handled my last and still ongoing claim from being misguided to ill informed to being highly incompetent

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Uchenna J Edeh Houston, TX

They brought someone who broke our dishwasher. they failed to do anything to rectify the damaged. We went on to stay without dishwater.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Steven staly Tombstone, AZ

Service tech was very profession and on time

4 years ago

check_circle

Verified Customer

star star star star star

Carole Derivera Green Valley, AZ

They are very responsive and quickly help

4 years ago

check_circle

Verified Customer

star star star star star_border

Michael Diedenhofen Louisville, KY

For the most part, with one exception, they have always come through very fast.

4 years ago

check_circle

Verified Customer

star star star star star

Boatwright Indianapolis, IN

Quick Response and knowledgeable customer service.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Joan Stephens Albuquerque, NM

Refrigerator went out May 17-18, repaired June 7 by Sears that has its OWN warranty program.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

Choice Home Warranty Reviews