Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

d raffi Phoenix, AZ

sometimes it takes a few days to get an answer

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Judy McKnight Seymour, TN

It took 1 month to fix ref/ freezer. Lost a lot of food during that time

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Theresa Gibbons Mobile, AL

My first experience placing a claim was horrible! Second one was great.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judith Lavell Rock Island, IL

Person to fix toilet never showed up or called, I called him twice.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Gene Reyes Kenner, LA

Very efficient and sent true experienced worker

2 years ago

check_circle

Verified Customer

star star star star star_border

Georgia Wise Springfield, OH

Little upset with no notice of price change

2 years ago

check_circle

Verified Customer

star star star star star_border

L. Morris Washington, DC

Reliable service. Quick appointments. Customer Service.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ray Cronin Fort Mill, SC

They are efficient and follow through on the claim.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Cindy Webb Jacksonville Beach, FL

Too many bad excuses on why they wouldnt pay for replacement or repairs

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Harvey Gorrell Willingboro, NJ

My expectations were not met. Cost exceeded the original fee. HG.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mathews Chattanooga, TN

Still waiting on a response to a claim. It's been a while ü§î

2 years ago

check_circle

Verified Customer

star star star star star_border

Robert Drucker Parker, CO

Good response and follow up via text and email

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert marsico Akron, OH

They screwed me on a dishwasher claim. Said the I broke it when the repair guy said it was normal wear and tear

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Nov. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Gerald Houston, TX

It seems to be good for us. The coverage is good. I had to use it for my refrigerator just last week. It was not freezing. We had to have the compressor and other things replaced. It is now working fine. The man didn’t really clean up after himself and left a little burn on our linoleum. I am still waiting for someone to fix the ice maker.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Anonymous Downers Grove, IL

Customer service is pretty prompt and pretty good the three times I’ve used them though not always. There was one instant when I was told they could not take care of my leak after the plumber came. I had to get the water turned off and all kinds of things. That was pretty poor service. I do think sixty five dollars for a visit is pretty high.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

James Ferrenburg Las Vegas, NV

The list of excluded items is a bit too much to rate any higher than a 3.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Claudia Langton Delray Beach, FL

No issues so far. Had two people purchase policies so far

2 years ago

check_circle

Verified Customer

star star star star star_border

Joe O'Fria Downingtown, PA

First claim was taken care of immediately

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael G Ritzel Ottawa, KS

I have had two major repair items a furnace and a clothes dryer both were handled to my satisfaction.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer .
We hope you will take a moment to update your star-rating to reflect your positive experience.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

David Barnes Fort Worth, TX

One of my claims was completed 100% but my other claim was a total disaster.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mrsd Columbus, OH

They say the will replace your appliances they opt to made an offer instead

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Olga Rivera Kyle, TX

They use the most inferior products when replacing certain parts

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Donald Thelen Myrtle Beach, SC

Too often I pay the fee and then am turned down for simple bath and electrical problems

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerri Green Valley, AZ

Because the replace broken items with the cheapest thing they can find. Very inferior to what they replaced.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Melanie Little Rock, AR

Service was good and repair done in a timely manner

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Srini Lake Mary, FL

Their contractors know very well about copay and more interested to collect copay than fixing the issue

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Mark Modilevsky Saint Johns, FL

This time we had quick service and great repair experience

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Tiepha Bridges Jonesboro, GA

The handle small things but if there is a real problem they don't help.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

judie jones West Harrison, IN

VERY hard to get approval. Was LIED to about waiving the fee because YOU couldn't find a plumber in the area

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Saint Louis, MO

Paid for the $65 service call only to be told the problem didn't qualify. Should have told me that upfront.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Please note, information pertaining your service call fee is disclosed prior to the technician coming to your home.

Oct. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Heather Jurow Shady Cove, OR

THe tech told me they do not work on my type of stove. Why send him? Why charge me $65?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Felicia Boyd Hopewell, VA

Good customer service. Work with you to get your issues fix

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Terri L Hammond Louisville, KY

My service fee has doubled, and my monthly payment keeps going up.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

tse shien yang Plano, TX

the service is very fast and very professional

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bill Bright Hutchinson, KS

It's been over a month and still have not got my stove fixed and no updates at all..

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Dorothy Ginty Carlstadt, NJ

I have been made to pay for too many things that I feel should have been covered.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Hector Flores Riverside, IL

It takes a little while for the contractor to get approval/denial for a job.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jeromy Leugers Las Vegas, NV

My most recent claim was closed without the issue being resolved/fixed

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Mark Frankel Phoenix, AZ

Turn around time could be better. Overall happy.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

CARMEN PELLEGRINO West New York, NJ

they got me an electrican very good but app. was made for a week later.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

David Gupton Reno, NV

Very disappointed with this companies claim resolution and false promises made at the time of renewal.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Carlos Hincapie El Paso, TX

Friendly customer service, very professional

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Lavern Dawson Moore Cleveland, OH

Choice chooses very low rate professionals to perform repairs.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

John l Augustine Mountain Top, PA

To many exclusions on claims...time delays for repairmen...prefer our experienced repair service

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Thomas Phillips Myrtle Beach, SC

The first three times slow and taking a few times to get something done

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Ruth Zimmerman Lake Placid, FL

Prompt service, turn around time was great.

3 years ago

check_circle

Verified Customer

star star star star star_border

April Aguren Austin, TX

They have been responsive to my claim requests.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jay Morgan City, LA

I’ve had a lot of trouble with Choice getting them to explain things through. It is a good price.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Leland funk Vero Beach, FL

Long waits for service dont cover repairs when they should look for any excuse not to cover repairs

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Tillery Eads, TN

Poor service poor communicatuon your money is not well spent better off calling a local trustworthy company

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

Choice Home Warranty Reviews