Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Eugene Harvey Durham, NC

They sent the most knowledgeable repair company in the area

4 years ago

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Rose l.barnes Toledo, OH

Have not had the work done yet no one wants to deal with home warranties at this time 😒

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Gabriel Rodriguez Crane, TX

They came through with repairing my refrigerator

4 years ago

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William Carbonneau, III Deerfield, NH

No feedback on progress of parts needed for my washer. In addition, no feedback on the appointment that had been scheduled for September 1.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 15th, 2021

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Verified Customer

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Melissa Williams Ponchatoula, LA

Very professional and fast getting some one out to my house

4 years ago

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Daisy Moore Jeannette, PA

On time taken safety precautions did the work and was kind

4 years ago

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Angela Davis Atlanta, GA

They are fast, qualified, professional and do as they say.

4 years ago

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Paul Brote Spring Hill, FL

Ease of opening a claim and the speed in which is handled

4 years ago

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Vicki Rocco Plainfield, IL

Great response and great technicians. Very respectful.

4 years ago

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Sebastian Bwire Reno, NV

Refused to refund money I used to replace contracted AC units after they failed to send their own contractor for 4 weeks. Dishonest

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Claire Las Vegas, NV

Choice always sends reliable and professional businesses

4 years ago

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Sergio r Valenzuela Pendergrass, GA

Don’t talk to a live agent anymore and can’t address when having issues with the tech sent

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Verified Customer

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Victor Vanderslice Forest Lake, MN

Over two weeks to have service on my refrigerator.and I still have the same problem again an another 23 days.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. Please be advised we have re-sent the work order at a $0.00 service call fee. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Sep. 15th, 2021

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Verified Customer

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David Liner Jackson, TN

They respond quickly and handle repairs efficiently

4 years ago

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Vonda Funai Honolulu, HI

Timely response; vendor was very professional and helpful.

4 years ago

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Nancy M Friesen Arlington, TX

Good providers. Wish they were a little quicker to come out.

4 years ago

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Kaffie Malveaux Beaumont, TX

The service was very good, the who came out was polite

4 years ago

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Verified Customer

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Ralph Dixon Carlisle, AR

Reno was an excellent rep. Certainly was excellent.

4 years ago Edited January 10, 2024

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Verified Customer

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Suzanne TAYLOR Plano, TX

Great service. Showed up on time and fixed my problem.

4 years ago

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Sue Bumgardner Streamwood, IL

Hate doing it online sometimes talking to a person works better

4 years ago

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Windie Trombetta Shreveport, LA

They are quick to come and service your problem!

4 years ago

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CAMIELA E. GLOVER Horn Lake, MS

Yes great service lol lol lol good good day cant complain

4 years ago

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Debi Hughes Midland, TX

for the most part they are punctional and send reliable service people.

4 years ago

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Verified Customer

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Judith Ruekberg El Cajon, CA

I have not had the warranty for very long but it seems that they do a good job.

4 years ago

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JAMES LONGO Englishtown, NJ

Good Service only issue is you wait 5 to 7 days for the service

4 years ago

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NACHARAJU M RAO Plainsboro, NJ

Responded very fast and arranged contractor ASAP

4 years ago

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Sharion Yancy Bradenton, FL

Such a good repairman the best on u guys staff

4 years ago

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Rose L Tyler Carrollton, GA

all ways on time for me and the things to be done

4 years ago

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alan Woodstock, GA

I used them one time and they did what I needed done very fast.

4 years ago

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Billye Hiki Midlothian, TX

Their responsiveness and professionalism

4 years ago

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William Madore Rosenberg, TX

When I called i for warranty service they said it was a maintenance issue but charged me $65 anyways and did nothing.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 14th, 2021

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Verified Customer

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Goodwyn Long Jr Jonesboro, GA

They deliver as promised customer service and skilled technicians

4 years ago

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Carol Swindell North Little Rock, AR

Repair of my refrigerator was promptly and skillfully done.

4 years ago

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costa Stafford, TX

Not too fond of the contractors they send out to fix things around the house.

4 years ago

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Ella MaGee Penns Grove, NJ

their first answer is ALWAYS NO. Bought because older house, explained that to salesman. When stove went, they said it was too old

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 14th, 2021

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Verified Customer

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Seyed Aftekhar Suwanee, GA

CHW always provided the fest service available ASAP ble

4 years ago

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David M Bohannon Spring, TX

They faster than others getting equipment fixed

4 years ago

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Wan I Wan Bethesda, MD

Because they are prompt in response to my service call

4 years ago

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Kelly Hampton Columbus, OH

Excellent customer service and care — the best!

4 years ago

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Gerardo Ortiz San Antonio, TX

They can do better by putting live person instead a computer

4 years ago

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Sale da Johnson Macon, GA

They come to fix it if they can't they replaced it

4 years ago

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Steven Pillion Red Oak, TX

Did a good job. Plumber was prompt and professional.

4 years ago

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Beverly Rouchon Milton, FL

Hard to talk to a person. No return phone calls for a previous claim which still not resolved

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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Catherine Aubin Tampa, FL

I was able to book an appointment the next day.

4 years ago

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George Alvord Collierville, TN

Very professional with excellent customer service

4 years ago

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Joe Stabile

Professional proficient and courteous! Very easy to track claims as well!

4 years ago Edited January 10, 2024

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Verified Customer

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Mahesh Venkatachalam Glen Allen, VA

Easy to create a claims and good support

4 years ago

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Verified Customer

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R.J.B. Stockbridge, GA

Because the company stand behind it's info. Thank you!

4 years ago

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Madhav Columbus, OH

They have most accurate and effective services

4 years ago

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Mary Dayton, OH

Good response. Got it done the first visit

4 years ago

Choice Home Warranty Reviews