Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Joey Mathews Apex, NC

Repaired on time. I am very happy with home warranty and I will recommend them .

1 year ago

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Tommy Fullerton, CA

Poor selection of service providers. Double trips on all repairs. Forced to pay for two service calls even though one service provider would do the job...

1 year ago

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Nancy Mount Laurel, NJ

VERY VERY DISAPPOINTED WAITING 4 DAYS GOT MY OWN PLUMBER, PAYING HOME CHOICE FOR NOTHING AT THIS POINT, NOT HAPPY AT ALL. TRIED TO CALL AT LEAST 10 TIMES SAME RUN AROUND NEVER HAD ANYONE ANSWER MY QUESTIONS

1 year ago

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Mary Ladson, SC

Technician assigned was awesome. Diagnosed problem with AC and repaired it within 30 minutes

1 year ago

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Diwakar Chandler, AZ

Fast response to claim online. There was a delay in pre -approval that should be improved

1 year ago

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Mandy Fresno, CA

I dislike the level of customer service I get when I call. The case manager Tauren is extremely rude and disrespectful!! I’m disappointed that Choice doesn’t do what they can to actually help customers.

1 year ago

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Satisfied

Eventually they followed through and found a wonderful technician that did a thorough job, was friendly and polite.

1 year ago Edited January 10, 2024

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Mary Rodriguez Forney, TX

The only problem, was the service company’s were very slow to respond ! Other than that it was great!

1 year ago

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Robert

It took over three weeks to get someone to fix our AC unit and I had to find them. We pay are bill religiously every month and we have to find the technicians to repair things..... Wrong it cost me $250.00 to get it repaired

1 year ago

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Manija Mossa Macungie, PA

Customer service rep Phil was informative, professional and quick to set up our account.

1 year ago

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Priyo Goswami Venice, FL

Their claim resolution process is very good. We have three homes with them, and we are satisfied.

1 year ago Edited September 20, 2023

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Jeannette Reeser Salters, SC

If every problem is fixed as quick as this was, I’ll be extremely happy with your company

1 year ago

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Betty Odom Chicago, IL

Brandon was very professional and took his time explaining to me all the question I asked.

1 year ago

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Rhonna Marietta, GA

So far, so good! Both my dishwasher and dryer have been repaired under this warranty.

1 year ago

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SALINA MILLER

I like the fact they approved my out of network service fast. But im still waiting to get reimbursed for my payment. For that i give them a 1 star

1 year ago

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Ron Fort Myers, FL

We liked the great response and the promptness of getting our issues taken care of!

1 year ago

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Kathryn Connors East Saint Louis, IL

Right on top of problems when aware, sent reliable service man that knew what they were doing

1 year ago

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Anthony Greenville, TX

Took over 30 days for water heater then denied a/c drip pan claimes specialist told me plastic doesn’t crack we must have abused it !! Oh and don’t forget those retrofit charges around 200 bucks

1 year ago

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Anthony Gainesville, VA

The company you recommend was quick and knowledgeable and repaired it in a matter of minutes

1 year ago

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James

Certain hours you can't get a hold of them. I don't think they have enough customer representatives. I had to make a lot of calls due to issues with the home warranty and when I did get in touch with them it was like they were trying to pass me off to someone else at a higher level, which they never could, in order to resolve my problem.

1 year ago Edited January 10, 2024

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Veronica

Excellent service thanks a million, you go above and beyond to satisfy your customers

1 year ago

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Sierra Barr Douglasville, GA

Choice is horrible and difficult to work with. Horrible techs who are unresponsive and show now sense of urgency. 10/10 do not recommend choice as they are known to be one of the worse home warranty companies.

1 year ago

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Anthony Arlington, VA

I didn't like the gave me voucher for replacement but you can't get the item for that price. Also they won't pay for installation. I'm going to cancel

1 year ago

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Edward Booker Charlotte, NC

I like that the technician was very professional and answer any questions I asked

1 year ago

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Grandmother West Jefferson, NC

It took forever - weeks - for you to get someone out here. Then you decided to "replace" my $1,100 dishwasher for a couple of hundred dollars...and you want 30 days to do so...really?

1 year ago

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Charles Fort Worth, TX

Never got back to me about the sinks (leaking); fixed the toilets ourselves so our water bill would go down instead of waiting on you, so paid for it ourselves.

1 year ago

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Blanche Columbia, SC

This was my first time using choice home warranty and in my opinion it was great .

1 year ago

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Marina San Ramon, CA

Repairs take too long and you do not find repair people to work with. My dishwasher has been out since the middle of july

1 year ago

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Brad Las Vegas, NV

Best ever no issues very nice customer service right to the problem best service ever

1 year ago

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jacqueline rivera

so far it has been a good experience and Antron was a very experienced electrician I would like to use him all the time

1 year ago

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Tammie Florissant, MO

Quick response on all claims. I renewed my policy because I was satisfied with prior service

1 year ago

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Dave Bradley Ridley Park, PA

I do like the service. It however often takes much longer than the six hours indicated on the website.

1 year ago

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Joseph Boisvenue Magee, MS

Contractor was very knowledgeable and used his time well. However the cost to me was too much to replace the a/c system.

1 year ago

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John Scott Wake Forest, NC

Very pleased with the service provided by Central Vacuum Experts. All issues resolved.

1 year ago Edited September 27, 2023

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Mary Pelham, AL

I receive prompt response to my request for assistance. All the contractors have been great

1 year ago

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Carol Sun City, AZ

Quick response from both Choice and the service company that came out for the repair work.

1 year ago

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Tom Valparaiso, FL

Absolutely a big rip off! They never can find a company that will work with them. Then they tell you to use your own company and they will reimburse you, but they make it so difficult that you finally give up.

1 year ago

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Terri Stoller Minneapolis, MN

Not responsive- very difficult to get ahold of a real person. Online tool doesn’t address many issues. Too long of lag to get critical appliances repaired!!!

1 year ago

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Joe Cooperrider

Have opened claims several times over the years and have been extremely happy with every claim

1 year ago

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richard montano Waipahu, HI

Fast, and very easy to use. Technician came out next day and fixed my washing machine.

1 year ago Edited September 5, 2023

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Carole Fink Allentown, PA

Dryer repair was scheduled quickly. I was very pleased with the service technicians.

1 year ago

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Jeanie Meikle

Have a problem with my washing machine. Called it in. I believe they said some would contact me in a little two weeks to set up an appointment. No help at all

1 year ago

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Linda Merritt Hot Springs Village, AR

Professional, polite, and efficient. Came prepared to put in new garbage disposal.

1 year ago

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Randy Odom Wilkes-Barre, PA

Troy was very understanding and helpful. I'm a Veteran and he told me about the all the benefits.

1 year ago

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Denise Carter Birmingham, AL

They were on time very professional. Came in did their job n left. I was thoroughly impressed.

1 year ago

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B F Telluride, CO

Claims process is awful and communications with contract owner are non-existent, causing suffering during really bad Texas heat wave. I will probably cancel coverage because first service request was so awful.

1 year ago

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Mel

Service was good it just took too long to find a repairman. Also, I am having trouble signing into the app.

1 year ago

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James Wolfrey Camarillo, CA

I was given a renewal amount of $465 a year and I have been overcharged $30, if you guys will not give me the original $465 a year charge I want to cancel my account ASAP and refund the amount already paid

1 year ago

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Robert L Pressley Atlanta, GA

Still waiting for the Lowes gift card to replace my refrigerator. Choice did not offer the replacement value of my loss.

1 year ago

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Lio Platter Henderson, TX

You can find no one to repair my equipment. Why is your program of any benefit to me. What is the purpose of my monthly payment to you. How do you benefit anyone in this area. Should I look for another company?

1 year ago

Choice Home Warranty Reviews