Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Frances Saxenberg Saint Augustine, FL

I think it was a poor decision to repair my microwave for $300 rather than replace it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Rose Parker Killeen, TX

Awesome service and quality, peace of mind

4 years ago

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Jan Delnero Forked River, NJ

Answered my call and questions immediately

4 years ago

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Anahir Ruesch Saint George, UT

They are quick to respond and the technician were excellent

4 years ago

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Sandra Colon Bloomfield, NJ

Very good technician. Very knowledgeable.

4 years ago

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William G. Smith Madison, MS

TD Appliance is both friendly and competent

4 years ago

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Frank Blackwell Amarillo, TX

The plumber was prompt and courteous. fixed fast and good.

4 years ago

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Robert Green Newport News, VA

They were prompt and easy to get things done.

4 years ago

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Kelli Monroe Fleming Island, FL

Minimal time from trouble call to corrective action

4 years ago

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Karim Diab Gilbert, AZ

On time and professional. They provide excellent service.

4 years ago

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Joe Mesa, AZ

Quick response to submitted claims. Largely good contractors.

4 years ago

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John T Donovan Little Elm, TX

They refussed to honor my request to check my HVAC system and it ended up costing me over $650.00. They promised to reimburse me but never have.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 19th, 2022

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Verified Customer

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George Quihuis Phoenix, AZ

Disappointed on there disapproval of my last request to repair or replace a water heater

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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michael Adduci North Fort Myers, FL

super easy to start a repair claim and super fast service

4 years ago

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Gregory zysk Newport News, VA

Professional and stands by their warranty

4 years ago

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Gary D McGuigan

You guys never pay for anything determined unfixable!! My account unit and my water heater went and I got nothing from you guys at all!!

4 years ago Edited July 4, 2025

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Rhondi Bieshada Mentor, OH

Easy process to get my water heater fixef

4 years ago

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ALAN R BLACKBURN Las Vegas, NV

Repair service was prompt and professional.

4 years ago

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Joseph Bauer Fort Lauderdale, FL

They won't cover my air conditioner my unit is located where all the units are on my building that's the only place I can put it

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Linda Melson Jackson, GA

Most claims are denied. Plus the service fee has risen considerably in the last year.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Viveca Mack Florissant, MO

My service calls War completed fast and it were effective

4 years ago

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Ron Baynard Virginia Beach, VA

price the techs that come out know what they are doing

4 years ago

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Lynnette Day Conroe, TX

Heater went out & gentleman fixed it in no time!

4 years ago

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Sharon Slaughter Petersburg, VA

The last service request, the technician could not fix the issue.

4 years ago

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Curt Golden Fishers, IN

Easy to submit claims and $65 maximum vendor charge.

4 years ago

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James bacon Fayetteville, NC

They are prompt when it come to repairs

4 years ago

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Wayne Martin Lees Summit, MO

Quick response. Qualified technicians feferred.

4 years ago

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Jean Murrells Inlet, SC

Because what they gave me when they determined my washer couldn't be repaired was not enough to purchase a new machine

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Lynn Webster Las Vegas, NV

Friendly service and super fast to resolve my claim

4 years ago

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Anonymous Charlotte, NC

Called in and two days later they were here. They respond fast.

4 years ago

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Douglas M Keister

overall service is good. scheduling and getting timely service is the only negative, but a big one and the reason I did not rate highter

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Estina Kendrick Dolton, IL

Never fix things always have to call again and again for the same problem. Constantly paying money out for a quick fix that doesn't last.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Kelli Monroe Fleming Island, FL

They've solved all my issues in a timely manner.

4 years ago

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George Webb Constantine, MI

Low ball replacement costs, piss poor service trying to get ahold of agent handling case

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Monica Minto Schenectady, NY

Always on time & get the job done no question ask.

4 years ago

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Peg Bracken Prescott Valley, AZ

They are very responsive and excellent customer service

4 years ago

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Paul and Linda Greener Green Valley, AZ

They work very, very hard to try and find an excuse not to cover things that are specifically covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jan. 17th, 2022

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Verified Customer

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Susan Settoon Richards Sulphur, LA

Policy coverage is misleading,service providers aren't found promptly,no clarification of cancellation policy when paying in advance for policy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Verified Customer

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Melvin J Blair Jr Fort Washington, MD

The response is great but it took 3 visits to repair my refrigerator leak.

4 years ago

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Janice Slocum Tucson, AZ

Good response time, but some of the repair people were not the best.

4 years ago

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Maria Herson Las Vegas, NV

The toilet claim from august was never resolved. And now it is closed i will call Monday to cancel ur services and get a refund.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Hortencia Soto El Paso, TX

Good customer service, never had a problem with repairs

4 years ago

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Dianne Wilson Cordova, TN

Customer service and selection of providers

4 years ago

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Norma Adams Davenport, IA

My first claim was submitted on Dec 20 and the appliances is still not repaired.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

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Verified Customer

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Debra J Sampey Springtown, TX

Great rates, Fast response, professional, courteous

4 years ago

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Rose M. Mula Methuen, MA

Very prompt response to a recent problem.

4 years ago

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Paul davidson Baltimore, MD

They've been good to work with recently to get my toilet fixed!

4 years ago

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Nelson Baker Indian Trail, NC

Responsive, simple to use website, good value

4 years ago

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Judy Reiber Henderson, NV

The professionals they have sent to us have been EXCELLENT!

4 years ago

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Henry Starkey Franconia, VA

We've been trying to get a washing machine for three weeks and all we've gotten is the run around. Washer completely broken now.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

Choice Home Warranty Reviews