Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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William ROBINSON Texarkana, AR

I was not able to get my reimbursement for bathroom repairs.

2 years ago

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Burl Scott Ashville, OH

Slow in getting repairs completed, 2 weeks getting first service.

2 years ago

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William San Antonio, TX

Microwave went out, the air conditioner went out, and the pool had an issue and they have not approved any.

2 years ago

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Orlando Hoschton, GA

I have an active claim for a broken AC and a month has passed and no one has come out to do the repairs

2 years ago

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Charlotte E McGee Woodbridge, VA

This company does not care about its customers. The co-pay can be changed without letting one know.

2 years ago

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Edward Chapman Wentzville, MO

Service is prompt, courteous and professional.

2 years ago

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John Castiglione Whiting, NJ

they answer the phone and take appropriate action

2 years ago

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CHIP LONGO Round Rock, TX

Didn't get enough to replace an appliance.

2 years ago

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Marco Rasgattino Carrollton, TX

Almost 30% of claims are denied, especially those related to HVAC

2 years ago

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Edgar Medina Browns Summit, NC

They did not fix or pay total replacement of my refrigerator

2 years ago

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Michael Egner Marshfield, WI

Because of how long it takes to get the check to replace my refrigerator and then I'm only going to get $986

2 years ago

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Bradley Oldsmar, FL

One was a very excellent experience and took 15 minutes and one was very slow.

2 years ago

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Ken Ashworth Benton, AR

Took 7-days to get my garage door fixed. Service man changed appt. twice.

2 years ago

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Kathryn Peakovic Morrisville, NC

First of all it would be nice if their repairmen speak English

2 years ago

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Deanna Drake Phoenix, AZ

Unable to get through to speak to a live person when needed.

2 years ago

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Lee Grossbard Zephyrhills, FL

Less difficult to get on phone than it used to be.

2 years ago

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Harold Stabe Millington, TN

Quick response the one time I had to use them.

2 years ago

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Danny Beckley Austell, GA

Good overall company to do business with

2 years ago

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Jean McLenigan Goose Creek, SC

Work has been fine but too many solicitous emails

2 years ago

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Steve

It took me six weeks with no A/C during a heat wave,and a medical emergency for someone to actually listen to me

2 years ago Edited September 22, 2022

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Jim Dudek Peoria, AZ

They did what they promised to do - eventually

2 years ago

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Lucille Brack Park Forest, IL

Timeliness of taking care of the issues you may have.

2 years ago

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Sylvester Winrow Las Vegas, NV

Had one past issue but recently 5+ issue. Good job.

2 years ago

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Michael Sykes

poor customer service regularly with people who talk to you like trash

2 years ago

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Alfred white Waxahachie, TX

I was unhappy with the service of the vendor they chose for my repair.

2 years ago

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Roger Howard Lithonia, GA

Poor follow up and contractors have not been timely in response to repairs needed.

2 years ago

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Steve Brewer Harlingen, TX

Well I am still waiting for Lowes gift card for a dishwasher replacement 2 months

2 years ago

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Lori Hatley Stewartstown, PA

You can't contact anyone by phone to get your problem fixed !! 5 days later water heater still leaking

2 years ago

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Robin Fischer Highland Park, IL

I have been waiting for my job to be completed. The electrician has twice changed the date and I was NOT notified.

2 years ago

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Bernay Scott

I had to fight them and still they only paid $300 for a new water heater. I had to pay $1000. Contract very tricky to read. Shame on you scammers

2 years ago Edited January 10, 2024

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Denise Joseph Surprise, AZ

Schedule an appointment on Labor Day when the repair person did not know. Also, he did reschedule but did not show up.

2 years ago

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shawn Dale ashworth Huntington, WV

They are fast with getting someone out to look at a problem but majority of the time they deny the claim

2 years ago

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Kathryn S Moore Salt Lake City, UT

The technicians got back with me right away

2 years ago

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Peter Palmer Ocala, FL

Fairly satisfied with coverage and responsiveness

2 years ago

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Thomas Poag Spartanburg, SC

service is slow and choice has exclusions and contingencies for anything they don't want to cover.

2 years ago

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Roy Cuevas Haslet, TX

They do not allow to get a second opinions when major items are broken.

2 years ago

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N Thompson San Antonio, TX

Repair took weeks to complete. Repairman was not communicating with me.

2 years ago

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Vickie lewis Jacksonville, FL

Need better service. When needed repair asap it takes 3 to get repairs

2 years ago

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stanley schonbuch Staten Island, NY

unreasonable demand for particular evidence on non-functioning ac compressor

2 years ago

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Kevin Wheeling, IL

It took two day just to send the worker the order. 4 days later finally they showed up.

2 years ago

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M Loveday Odem, TX

Extremely hard to work with do not tell you the truth about what they are going to do for you

2 years ago

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Caroline Heitmann Winnetka, IL

Not thorough, seems like they are trying to get out of helping with any issue we have.

2 years ago

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LJ Wedding Gainesville, VA

unreasonable demand for particular evidence on non-functioning ac compressor

2 years ago

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Kevin M Russell Deltona, FL

Because I was with out AC for eleven days because of there system

2 years ago

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Sree Ravela Nolensville, TN

Choice always finds reasons to pay less and get away for most legitimate and genuine issues that I reported

2 years ago

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Jane Holtgrewe Batavia, OH

responded to our request within a couple of days

2 years ago

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Franco Rotondi Austin, TX

I have always received fair pricing and service

2 years ago

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Kinney San Antonio, TX

Length of time between claim and replacement.

2 years ago

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Mark Golick Smithfield, RI

My dishwasher was repaired quickly and properl

2 years ago

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JOSEPH EBERSON Mount Sinai, NY

RELIABLE, PROMPT, REASONABLY PRICED SERVICE

2 years ago

Choice Home Warranty Reviews