Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Tara Gillespie Maryville, TN

Dealing with customer service can be difficult because all the reps I have spoken with have very thick accents which creates difficult communication issues.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 6th, 2021

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Mary Litchfield Park, AZ

Customer service is great. The problem with CHW, I bought the policy online through an agent. I asked the agent what was covered under the contract, and he acknowledged most everything. I received the contract, and I was so disappointed! In the contract, there were more exclusions than inclusions! Iwould not refer CHW to my friends.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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BECKY SCHENK San Antonio, TX

I have a leak in my kitchen garbage disposal. I called and you immediately scheduled a plumber to come. That is my interaction so far. I really need to have more experience before I can give you an informed opinion.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 6th, 2021

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Daniel Scire FL

Awful customer service. They don’t care about the customer. Their replacement cost for my over the counter microwave didn’t even cover half the cost to replace same item. They told me “brand, color, SiZE doesn’t matter.” Total joke!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Jami Hicks Queens, NY

Very prompt appointments for the item claim. The option to use your own company if they cannot find a contractor in a timely manner.

3 years ago

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JALEES AFZAL Apex, NC

Whenever there is an expensive claim, choice home says it is not covered. My cooktop needs to be replaced and they said they will replace but will pay only $338 when no cooktop exists at that price. I have to appeal and the earliest appointment is after 2 weeks when I do not have a cooktop to cook and feed my family.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Michelle Mitchell Suitland, MD

The ease of making a claim. The great response time for the company and repair techs to contact you.

3 years ago

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Marts Port Saint Lucie, FL

Great! Timely and knowledgeable This is for the washer and dishwasher Plumber will come next Friday

3 years ago

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Bernard Wolf Orlando, FL

I ordered service on my stove, and I received a message that the technician would be here between 1:00-5:00, today 4/28/2021. I received an update that the technician would be here between 3:32-5:02. I called at 5:10 and was told that the technician was here and no one was home. We were home and waiting for him.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided.

We apologize for the inconvenience. We have successfully reschedule d your appointment for 4/30/21 between 8am and 12pm.

Apr. 30th, 2021

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Andrew Flagler Jonesboro, GA

I’ve had In issues with my refrigerator an after 4 call it hasn’t been replaced. But for the most part the service has been pretty good.

3 years ago

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Boyd Adams Sarasota, FL

Representatives are knowledgable and do not pressure the sale. No.back and forth. Just plain facts and figures

3 years ago

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JERRY PURSELL Arlington, TX

Fast response from claim dept. but some service technicians/companies try to add disposal charges, at excessive cost,

3 years ago Edited September 14, 2021

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Alejandra L Martinez Fort Lauderdale, FL

Call was to the point and everything explained well. All my questions were answered and the rep was amazing!

3 years ago

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india Traynham Alexandria, VA

This warranty is filled with loopholes that usually results in the owners having to pay additional fees outside of the deductible because only certain parts of typical repairs are covered. Wish I never referred people to this company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 29th, 2021

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Max Patterson Houston, TX

Fast response even on the weekend. No problems with getting approvals for repairs have called them twice.

3 years ago Edited January 10, 2024

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Rosalinda Hockman El Paso, TX

Choice gave us wrong date for appointment, vendor - American Pool- is now refusing to complete work because Choice is not paying him and owes him money from previous jobs. Customer stuck in the middle of dispute. Horrible service

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Friday April 30th, 2021 between the hours of 11:00 AM and 03:00 PM.

Apr. 27th, 2021

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Just us Chicago, IL

Twice had people come out both time they said walls or floors had to be tore out called in other professional it was nothing like what your people said I will not renew because it could have cost me so much also when I asked for supervisor to call me no one did I had to pay out of my pocket 260. To have drains cleaned

3 years ago

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Reginald Thomas Galveston, TX

Auto phone service needs updating. I'm having to keep repeating myself over and over. I finally received a claim number but, haven't heard anything from Choice

3 years ago Edited June 27, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 26th, 2021

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David Carson Surprise, AZ

Choice Home warranty is a military-friendly company and put the extra effort in accomodating our needs!

3 years ago

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Kevin Hughes Brandon, FL

Avoid them Like they carry the plague. lie about coverages and always blame the vendor for the denials. I was with the vendor when He called in MY diagnosis and when I got the Denial call it was not at all what My vendor said.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 26th, 2021

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rosalind bradley Dallas, GA

I had a leak in my kitchen I call Choice and they wasted no time sending a plumber out! Well worth the money

3 years ago

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Michael Davis Cleveland, TN

First time service call. Choice was prompt about getting a technician out and the service technician was great.

3 years ago

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Riley Wichita, KS

We are in our 4th day without hot water in our home. Choice home warranty is questioning the diagnosis from the plumbing company. Therefore they cannot get the parts needed to fix our water heater. Currently it could be another week before we have hot water. You would think their customers well being would be a little more of a priority.

3 years ago

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Blue Lege Houston, TX

Signing up was very easy and professional very happy and I look forward to my new service for my family home.

3 years ago Edited September 14, 2021

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Wilbert Guilford Scottsdale, AZ

They make claims easy to file. They are easy to communicate with and are very responsive. They are a great value!

3 years ago

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Jerry McNeill Graham, NC

first vendor you assigned to repair, stood me up 3 times. Once I complained, you sent someone else the next day and repaired DW. Thanks

3 years ago

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Wyley Murray Schaumburg, IL

I promptly received a person to talk to and orocess caim. now waiting for 24 hr responce from Repairman.

3 years ago

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Saurav Gangopadhyay Phoenix, AZ

Unfair and unethical business practices. They lure customers by a seemingly low rate, then dupe them by NOT covering even basic maintenance issues and finally penalize them heavily when they want to cancel their policy. Beware!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 13th, 2021

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Belle Bundy Sparks, NV

I hadn't even finished filling out my info on the website when my phone Ramy and it was a representative from Choice Home Warranty.

3 years ago

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G S Fort Worth, TX

The company is easy to work with. Entering a claim is as easy as going to their website and filling out a claim form.

3 years ago

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Alida Idyk Phoenix, AZ

We had a clogged toilet in one bathroom and a horrible smell in the other! Both were resolved in one visit.

3 years ago

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Racheal kohler Phoenix, AZ

We called stating our garage door was broken and they sent someone out the next day. He got it to work and were happy.

3 years ago

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Harry Norris Lakeland, FL

excellent response to my need. Company provided was excellent. Prompt, knowledgeable and very professional.

3 years ago

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Nancy Warren Morris, IL

Service was quick in finding issue n making repair. Just wish hadn't taken so long to get a man out to look at the appliance.

3 years ago

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Lynne Young ,

The last 2 times I had to have workers come to the house (for a garbage disposal and a stove whose wires were burning the insulation on the back of the range), the techs sent in a report that they found "rust" - and therefore the appliances were not covered. This is a shady company I will not use anymore.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2021

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Edgar ,

quality work done by technician, courteous and give my thanks to RC plumbing who did the work professionally

3 years ago

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Paola Lopez Tampa, FL

I just paid the policy, and two aggressive salesmen were very rude and disrespectful. Both of them finished the call while I was talking because I didn't want to more for a service that I don't know if it is good or not yet. My first impression is feeble about this company. I think of canceling the policy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 31st, 2021

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Janice Stratton Vincentown, NJ

How could you expect someone to live for more than 30 days without a freezer or refrigerator??? Your policy is unconscionable. I’m stuck with Choice because I paid for YEARS for a policy with a company with ZERO CUSTOMER SERVICE. I’ll be adding this everywhere I can online.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2021

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Jo marie freud Englishtown, NJ

I was very pleased with the help I received and signed a 6 year contract. I recommended your company to my sister today

3 years ago

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Daniel Shtern Atlanta, GA

The best on what you do..your repair gentleman are quick and very knowledgeable on what they do..great job!

3 years ago

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Robin Haines Bellevue, KY

It is wrong to make someone wait 30 days to receive compensation to replace a stove. I am diabetic. An e card can be purchased instantly. Where can you buy a new stove for ,338.00, let me know.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2021

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Elaine Austin, TX

Fast service, came the very next business day. Have to wait for the part to come in, but that should be only 4 or so days.

3 years ago

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Juan S Denton, TX

This is so far the worst insurance company ever. They say to you by phone something is covered and then when the technicians arrive...is not, so you lose $65. Then they schedule a visit and none shows up......terrible, disgusting company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

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Audrey Dalton Canton, OH

Very pleased. Got payment in a reasonable time. Everyone was professional and pleasant to deal with.

3 years ago

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Patricia Muller ,

Very helpful & professional My order was expected promptly I am very pleased with the service I received

3 years ago

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cherie wilkerson Midland, TX

I went thru 3 techs b4 one showed up to my house. The water heater leak was blamed on the cold snap when I turned it off for leaking 1 month b4 the freeze. This company does not pay out on anything period! I will not be renewing for any of my houses

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Mar. 23rd, 2021

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Thad Az Chandler, AZ

This is our first claim CHW with great customer service .. no hassles and quick response to our claim ..

3 years ago

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Sheila Holland Tuscaloosa, AL

I was able to speak to a person without the long wait. I’m still waiting to hear from the contractor for an appt.

3 years ago

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Bethany Pominek ,

Jason was a great salesperson. He was very informative and worked to find the best solution for us.

3 years ago

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Michael Townsend Spring, TX

MY EXPERIENCE IS THAT CHOICE WILL LOOK FOR EVEY EXCUSE TO DENY A CLAIM, I CONSTANTLY HAVE TO GET A SUPERVIOR TO GET ANYTHING APPROVED, THERE FOLLOW UP IS HORRIBLE. ONCE AGAIN YESTERDAY THEY DENIED A CLAIM FOR THE HEATER ON MY HOT TUB. I WILL NEVER SUGGEST RENEWING THE POLICY BUT BE CAREFUL AND READ THE SMALL PRINT.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Mar. 17th, 2021

Choice Home Warranty Reviews