Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Ilene Jenkins St Louis, MO

So far our experience has been satisfactory but we still have the final repair/replacement to be completed.

3 years ago

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Will Lambert Stone Mountain, GA

I had to pay for my air conditioner repair myself because you all would not pay for the wiring repair. I didn't like this.

3 years ago

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Marcus Leibham Houston, TX

The contractor was in and out within 20min. He explained to me what caused the issue. Great experience.

3 years ago

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Timothy Mellish Elburn, IL

Technician Jonny was on time and did a fine repair on my bathroom sink He was very polite and courteous.

3 years ago

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Susan Flores Forney, TX

Can't rate you yet, we have a claim pending and have not received our washing machine replacement money. I hope we get it sooner than 20-30 days like we were told, because our washer doesn't work at all. Is there any way to speed the e gift card up?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Elaine Powell Alexandria, VA

My request for refrigerator repair was approved with no additional charges except the Warranty $60 fee. That is great.

3 years ago

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Lazaro Durruty Hampton, VA

Had a problem with my refrigerator, called and made a claim. A technician was sent out and fixed my problem.

3 years ago

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Coffeecat Ottawa, IL

Easy to make the claim and the service rep that came was awesome! Prompt, knowledgeable and efficient!

3 years ago

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Kishore Annavajjhala Plano, TX

I submitted a claim at 11.30 am. A technician came out the same day to check. That was excellent, awaiting work order and parts.

3 years ago

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Ray Jones Key Largo, FL

I have filed two claims since I’ve been a member with choice home warranty and in both incidences choices did everything in their power to get out of doing the repairs. I would not recommend this company to repair a dog house

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

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Josie Dominguez Buda, TX

My deductible went up and I didn’t know plus I called you all 3 times and got 3 different answers. I was told you were going to lower my deductible and to just let the guy that came to fix my appliance and again I got another answer. So I was not a happy customer. Will be looking for another home insurance!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 9th, 2021

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Craig Hervey Bryan, TX

Just one more item that you find a loophole not to cover. Sent a serviceman out and he fixed it and left. Thirty minuets later he came back and said CHW refuses to pay claim. I paid the man $200 for his work and his gas money. Very sad company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Ulysses Davis Wake Forest, NC

I have a Freon leak in my air conditioner. I am in a no win situation. Choice Home Warranty will not pay for a leak test so the technician said they can not fix it and my claim is denied. I don’t recall signing or seeing a contract that stated a test to find out the problem would be denied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Beverly Boylan Brooklyn, NY

This is my second time writing a review for the same job, the service was great very efficient and my problem was solved with the garage door opener

3 years ago

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Jessica O'Donnell Columbus, OH

Spent over 10 hours over 3 months and $250 on what should have been $75 and total 3 hours or less to fix. Customer service is not serving the customer. They lie and dont honor what the last representatives say. Not worth anyones time or stress. Dont sign up with them.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Jevon Thompson Alpharetta, GA

I appreciate the timely response and the quality of vendors that have been assigned to work on my service calls.

3 years ago

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Subhas Sing Phoenix, AZ

I didn't know Home Warranty allow only cheapest product and they only allow replacement faucet which are not working. Technician replaced my high quality faucet with cheapest one in market. I don't think it will go far and will be on vicious cycle. Now I have 2 kinds of faucet in the same bathroom.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

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Christopher Porkarski Whitmore Lake, MI

CHW says they reserve the right to determine if an item covered under the contract should or shouldn't have broke due to the age. If it breaks before they think it should, they say they don't have to cover the item. It was my understanding the warranty was was for the unexpected not the expected.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Big Man Pooler, GA

Just signed up today! Was very easy and very reasonable. My house is 6 years old and I like having a peace of mind!

3 years ago

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Richard Gray North Little Rock, AR

Easy to use and friendly personnel I did not have a problem with the service person wkk hi o fixed my dish waher

3 years ago

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Bill W Libertyville, IL

Horrible. They won't honor their warranty. 7 weeks without a functioning AC in the middle of a hot TN summer and CHW just keeps reassigning technicians and giving me the runaround. I finally filed a complaint with the BBB tonight.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Annie B Chandler, AZ

I got denied for a replacement and appealed. I was assigned a rep and can't get a call back. Also, the service technician repaired one problem and that was denied so I had to pay that, also. I want a call back to discuss these issues.!!!!!!!!!!

3 years ago Edited January 10, 2024

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Grabill Patricia Palestine, TX

The person that I talked to answered all of my questions and left me his name and phone number and extension, I just put two claims in today,

3 years ago

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Elizabeth Douglas Baton Rouge, LA

Representatives are helpful and professional. Claims service needs work. Communication is only by appt. can’t simply call claims rep to discuss.

3 years ago

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Rhonda Harden Canton, GA

They will not approve simple toilet repairs, but they will send a plumber to collect your deductible. The plumber will not have the authorization to fix it. He or she has to call Choice Home Warranty for approval after they arrive. CHW will not answer the telephone to provide approval, even though it’s during their business hours.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Marie Harnishfeger Morristown, TN

Horrible experience so far. Poor phone voice prompting. Poor communications after filing claims. Confusing on line prompts/choices for filing claims. Poor customer service. Too many sales calls for a product I have already purchased. Having to explain issues several times to several people.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Julia Walker Austin, TX

Other than this newest service claim every single time we have filed a claim the service has resulted in our having to hire someone outside the warranty to fix what the Choice Home Warranty service agents made worse or we couldn't get service fast enough.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Tracy Faulkner Melbourne, FL

Was so simple. Email them tell them what’s happening and they take care of it. It is don’t fast.

3 years ago Edited September 14, 2021

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MommaTeewhatsGood Taylor Charlotte, NC

The repairmen that have been sent out to our home have been very professional, punctual and on point

3 years ago

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Andrew Genna Columbus, OH

Just made a claim this morning . fast easy claim process. To soon to tell the rest. So far they have been excellent.

3 years ago

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Debra Lin Montgomery Graniteville, SC

CHW customer service is good,in person or online.. Repair person that came out fixed it the same day. Good job everyone.

3 years ago

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Dennis Armstrong Houston, TX

Our refrigerator has not wkd at all for over 6 wks. It was reported to CHW on 7/9/21. Finally got a technician out here yesterday, 8/16/21 . Now a part is needed & the projected arrival date is 9/23/21. If the ordered part fixes the problem, we will have been without our refrigerator for 2 & 1/2 MONTHS

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Krishna Gandra Bolingbrook, IL

Right tools to log claims and clear tracking process. Like hassle free scheduling and payment process.

3 years ago

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Mark Trieger

They got someone out here fast, but was very disappointed on how much they would pay. Had other home warranty companies and they paid a lot more

3 years ago Edited September 14, 2021

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Kisha Raban Columbia, IL

They are saying we had a power surge at my house and will not cover the cost of fixing my Air Conditioner when I never had a power surge. The technician had warned us that most of the home warranty companies come up with a reason to not have to pay and he was correct. I will not be renewing for another year.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 16th, 2021

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teebone 937 Killeen, TX

Some time it takes too long to get a contractor to schedule quick enough. But I've had good service once a contractor show up and did the work.

3 years ago Edited May 30, 2023

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Myra Fort Lauderdale, FL

Garbled guidelines, inflexible reimbursement. One size fits all propaganda. Liars. Misrepresentation . Back room technicians making decisions to save Choice $. I hate this company. Absolutely no incentive to leave this review. It is the truth.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Oscar Roman Deerfield Beach, FL

I am ok with Choice the plumbing company call Me before they arrived to charge me the $85.00 very unprofessional

3 years ago

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J A Atlanta, GA

Terrible experience. Took almost 3 weeks to fix my AC. Sent a few technicians before one could fix it. Turned out to be a somewhat quick fix. Last technician was great. Professional and informative. Customer service from Choice Home Warranty was not good. Had a few other claims they denied for various reasons. Would not recommend them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 12th, 2021

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Stephen Gartrell

Hire bad contractors and after two months we get one that says it cannot be prepared and now it has been three months and I still don’t have the money for my stove. I’m still cooking on a hot plate for three months and no oven. Let’s see Choice employees do that fit three months!!! Stephen Gartrell

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 16th, 2021

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Jacquelyn Jackson Missouri City, TX

Cynthia provided great customer information - new customer - waiting to see service behind the sell.

3 years ago

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Ebony Council Catonsville, MD

Choice warranty has changed for the worst over the last 8 years. The company is finding move ways to not cover normal “wear and tear” of products in the home. For that reason I will no longer be a customer after 10 years.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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David Bryant Rome, GA

My AC was recharged and a small repair was done, and all I was charged was the service charge. I am very pleased with CHW.

3 years ago

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Debra Williams Cedar Hill, TX

I don't like your online system questions must be answered by some type of automated system because frequently the response does not address my issues. This has happened on more than one occasion.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

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Vincent Hughes Greensboro, NC

It took a few calls and emails but the end I bought a warranty. Mrs. W was great and the deal I got was very good.

3 years ago

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Whitney Zubriate Levelland, TX

Awful company with horrible customer service! They always find a way to not cover something. They will “call you back” in 24-48 hours but never do and when you call back you get the same answers! Waisted 3 months of my time for nothing with me calling every day to every other day! Awful!

3 years ago Edited May 5, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 9th, 2021

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SMM New Orleans, LA

Great professional , courteous, informative service. Very pleased with the service! Excellent company!

3 years ago

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Cgriffith Fort Worth, TX

I was suppose to get a call at 9am on a claim, no phone call, you lure customers into getting warranty when you have all these exclusions and don’t want to pay, you might as well just save your own money each month & pay for repairs, these warranties are a joke.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 9th, 2021

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LaTanga Pogue Spring, TX

Very easy to apply with the company. All the things I needed to be covered are covered in this plan.

3 years ago

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PJrichardson Bremen, GA

I have water leaking under my house and it took them over a week to find me a plumber. After the plumber diagnosed the issue, your company denied the claim. From what I have heard, that is standard practice. I have told my agent that bought it for me not to ever sell/buy another one. They are not worth the paper they are written on.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 5th, 2021

Choice Home Warranty Reviews