Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Daro Lewis Center, OH

Horrid company! Rip off artists!! Claim on my $2200 refrigerator and they offered $389. They say: (this is from the contract) 16. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. Their actual cost, so they say is $389. When I challenged as to how do I replace my fridge for that amount they said they have access to wholesale items but cannot offer them to me. They finally offered me $600 for a "like features" refrigerator.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 1st, 2020

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Elizabeth MATTHEOS Phoenix, AZ

Great service--quick response to initial contact and follow up was excellent. Service was on time and my request was quickly resolved.

5 years ago

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Jan Prasad Phoenix, AZ

I signed up for it. Frank M has given me a direct ph.no to call if I had questions. I wanted to change the effective start date and when I called. Voicemail asked me to leave message as star button was not effective to get the operator. No one ever called me back. I may want to cancel my policy as I am not happy with the response.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

Apr. 29th, 2020

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amber miller Independence, MO

I requested an HVAC professional come and look at the HVAC unit in my home based on two previous (within the week) techs who said it was not even serviceable at this point for multiple reasons. Your company has denied my claim! So, until you do the right thing, you will receive no positive reviews and in fact I will ensure that everyone I know chooses another warranty company!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Apr. 29th, 2020

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Sherry Brass Grants Pass, OR

Choice home warranty is not so choice when it comes to areas such as heating and air, and electrical. They might send someone out to look but do not want to cover the problem. They are great at collecting their money though. Check around before you spend your hard-earned money. You may be better off without a warranty at all. Shifting blame on environmental happenings such as electrical surges tells me they are poor quality and are not for the customer.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 29th, 2020

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Maureen Chicago, IL

I have only had one repair so far and it was wonderful. Very fast scheduling and a very experienced and personable repair man.

5 years ago

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Jerica Johnson Albuquerque, NM

My experience with Choice has been quite poor. After a small leak in our roof, which fits under our policy coverage (ie limited roof repair), we were charged the service fee of $65 for diagnosis and then they said they could not cover the fix of the limited roof repair. I was then told that due to the inconvenience of this lack of coverage that a future service call would have the $65 house-call fee waived. When the time came that we made another claim, they denied every promising that over the phone. Very poor home warranty company and would not recommend.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 21st, 2020

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June Decker Summerville, SC

I appreciated the straightforward information, the timely response acknowledging my signing up, and the reasonableness of the cost.

5 years ago

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Amit Chandani Chandler, AZ

They made it very easy to file a claim and resolve a claim. The process is very simple. Within 2 days my issue was resolved.

5 years ago

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Shimi Ya Ya Las Vegas, NV

DO NOT PUT YOUR MONEY WITH THEM!!! Like scammers fraudulent company, they don’t cover anything! Every time I file a claim they send a company I pay service fee and then the WHOLE charge on the work, it’s basically you pay more then double! They deny any claim, even a very common one they denying. I had numerous home warranty companies in the past, some are bad some were good but CHOICE by far the most worst one ever. You are going to loose so much money with them. If I can help anyone from making this mistake I feel blessed.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement .

Apr. 21st, 2020

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Veronica Garrett Atlanta, GA

Great service most items are fixed by service provider. items not fixed payment received for replace. Have had other companies not as good give this company a try.

5 years ago Edited March 6, 2025

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Eric R. Mosely Newark, DE

Always been extremely prompt to respond and schedule quick appointments with satisfied results. Glad I have the Choice Home Warranty

5 years ago Edited September 14, 2021

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racy grant Little Elm, TX

We have hardly ever had a claim approved and when we have the service was terrible and Choice did not help get it taken care of. Even many of the service providers that Choice has called out have told me that other companies covered the things that Choice does not because the Choice policy is written to not cover hardly anything. I am telling everyone I know not to use Choice including all of the realtors I work with and home owners in our area in North Texas.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 15th, 2020

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IT Nerd Springfield, IL

Had Choice for over 3 years and had 3 different issues with Plumbing Sump Pump went out, AC unit went out, and Fridge circuit board went out. All 3 Choice refused to replace and had to pay 100% out of pocket. Choice is a scam they will find any and every way possible to get out of paying for fixes and replacements. You will have better luck saving the $80 a month and putting that towards repairs etc.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We regret losing you as a customer.

Apr. 15th, 2020

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Ruth Nastase Odessa, TX

The Technician was outstanding and very thourough. I didn't have to wait too long for the service either. I would recommend Paul anytime.

5 years ago

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Bob Calhoun Falls, SC

They don't answer phone, don't return calls, response time is measured in weeks. If you have an emergency with one of your critical systems like heating/cooling and make emergency repairs while waiting on them to respond, don't expect them to cover the repairs. Read the fine print very carefully. When they do send a service tech, don't expect expert and timely service. I've been told by service personnel that their company will not work with CHW because they stonewall and delay payment way beyond reason.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 13th, 2020

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Anna Ellis Memphis, TN

This is truly the worst company I have ever interacted with. I paid for a yearlong policy and they refuse to cover anything. On top of that, HORRIBLE customer service. Rude people who won't help at all, take days to return calls and all profess to be able to "do nothing" to help, even though they are case managers and customer service reps. I asked for a refund and they refused. Choice Home is a SCAM, do not be fooled by them. They will take your money and not pay to fix anything in your house.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 13th, 2020

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Rhonda Henson Rolla, MO

Andy was very professional and it was a very good experience and I feel like I have a shield of protection over my home now at a very reasonable cost. Thank you for this service!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, I have added all 6 free months to the policy. Please allow 24 hours for this to reflect on your policy.

Apr. 9th, 2020

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thoron barclay Tampa, FL

Company response within 24 hour with a qualified tech to attend to issue. Rep gave safety instructions in reference to COVID-19 . Thank you.

5 years ago

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Memphis7085 Memphis, TN

The premium is great, but I was quoted for an service fee of $65 and the representative told me he was going to send an updated contact reflecting the service fee I was quoted.Called he told me I should get it in 10 minutes as of yet no no updated information. Thinking about canceling the agreement. If you solicited my money and lied how can I trust you to provide great service

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Judy O Perre Rochester, NY

Our hot water heater needed a gas valve replaced. The technician that they send out was very polite and honest. However, He said that not only did the gas valve need to be replaced but also the pilot light assembly because the newer gas valves would not retrofit into the exisiting pilot assembly. Choice Warranty would not cover both parts only the gas valve and the plumbers labor. poor customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 7th, 2020

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Mary Mohave Valley, AZ

Quick response on line to set up an appointment. Have not had the repairs on my dishwasher done yet. Cannot give full rating yet.

5 years ago

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Marsha Salem, OR

Claim was processed immediately but it took a couple of days before one of Choice's repair service could come to "fix" our refrigerator. It was fixed and now a week later it has stopped working again.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 6th, 2020

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Mary Bast Nashville, TN

The salesman, Jason, practically swore on his life you would be able to find technicians in my area to do the work. My very FIRST CLAIM and you left it up to me to find a technician to deal with a warranty. Not an easy task. Everyone hates dealing with warranty companies. AND now I am at your mercy having to wait for reimbursement. This is exactly why I left my last home warranty company. I’m very disappointed.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 2nd, 2020

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Tim O'Reilly Phoenix, AZ

Choice has once again denied coverage for a claim. Indoor plumbing washing machine cold water faucet is not functioning and they call it a "hose bib" and they claim hose bibs are not covered. Time to finally cancel this coverage. Three claims in the last year have been denied or some excuse has been made to make me pay more than the service fee. American Homeshield is a way better company. Beware!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 1st, 2019

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Hoedi Gazaly Arlington, TN

Fast in scheduling the service appointments and the technicians that come out are fast and reliable So far, I am happy With choice home warranty!!

6 years ago

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Willie Scott Lake City, PA

It was grate the lady that I spoake with was very halpfull and she gave me a grate dell on my covrage thak you so much. Willie Scott

6 years ago

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Dissatisfied New Haven, KY

I have had approximately 4 claims submitted with Choice Home Warranty over the 2+ year I have been a member. 2 of the 4 have been denied due fine print in the contract. 1 was satisfied and 1 was negotiated up, however; I was still out of pocket an additional $100. I don't see the value with continuing with Choice Home Warranty when my current contract expires.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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Michele San Antonio, TX

Customer service is great but when nothing is covered it doesn’t matter Just making monthly payments and paying service call fees and not getting anything repaired planning on canceling soon because I could use all this money to actually get my home repaired

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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Cindy Rockford, IL

We decided to try Choice Home Warranty and that was a mistake! We had two claims with them, a dishwasher and a water softener. They did NOT repair either appliance and did not replace them. So we essentially paid 5 months plus the service fees for nothing! I think they may be a scam. I also found out after, that they have several BBB complaints.I wish I had known this before getting scammed myself.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Mar. 26th, 2020

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Sandy Kenosha, WI

Richard K was very knowledgeable. We received an additional discount when I told him we are seniors. This is a great deal.

6 years ago

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Bevelyn Harper Lawrenceville, GA

Out of the three claims that I have put in...ALL were denied. A "water line" is not covered in a refrigerator. Garbage disposal broken bearings are not covered (possible corrosion & normal wear & tear) *8yr old disposal. Freezer not completely freezing...yep...condenser not covered. Therefore, there is NOTHING positive I can say about CHW. Also, two contractors that were called out insisted they did not have a relationship w/CHW. They wanted their service call money up front. Not the $45 CHW charge.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Jaime Burnett Kansas City, MO

I am extremely dissatisfied with the service I have received. Nothing seems to be covered after the technician comes to your home and Choice blames the issue on you so they do not have to fix it. I am stuck with broken items, but have paid my warranty premium in full. I am not sure what I am paying for if I am not able to get anything fixed. I really hope they do what's right and take care of the issues I have

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Songia Lawrence Hazel Green, AL

Had someone come out to perform an electrical work on my stove hood. They couldnt get to the fuses. I paid $45, but they did not fix it. Now, have another appointment with another company and it say to have $45 payment. WHY? I dont think i should pay twice.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that your issue has since been addressed.

Mar. 23rd, 2020

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hussam jaber Richmond, IN

We have made a claim on our heating system that has an issue with. that wanted us to pay over $2100 to get some parts replaced. not sure why would any one pay for parts and labor if the unit is covered under warranty. i will never do business with them or recommend any body to do so. i contacted a contractor and he did state this should be under warranty! if there's a zero start i'd give it to them. very unprofessional.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Nancy Fielding Salisbury, NC

Have only filed one claim and received a quick response. Am now awaiting parts for the repair to be completed. No complaints so far.

6 years ago

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Dixie Parker Memphis, TN

I liked the customer rep. He was very helpful and professional. He answered all of my questions and had a great personality.

6 years ago

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Irene Deosa-Parsons Merrimack, NH

I spoke with Richard K, he was informative about your services and made sure all of my concerns were completely answered!

6 years ago

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Larry Smith Grand Rapids, MI

Very good experience. He called us back when I couldn’t talk on his original call. He gave us the information and answered our questions.

6 years ago

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CeeJai Johnson Locust Grove, GA

The representatives on the telephone are courteous, kind, and respond quickly to claim requests. I've had to use them twice.

6 years ago

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Jacob Garrison Houston, TX

The technician that came out was very knowledgeable, helpful, and patient with the service and all my questions. Would recommend to anyone in need of a plumber

6 years ago

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John Ocala, FL

The tech assigned from Sears Home services "Chris" was excellent, professional, knowledgeable & ontime. Great experience with him.

6 years ago

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dustin ridenour Cherokee, KS

Quick customer service and quick to arrive, wish parts would have came faster but what can you do there. All in all 5 stars though.

6 years ago

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Mercedes Myers Canton, TX

Well I filed a claim with yall, my very first claim and it was denied because my ac unit was 10 years old and not 12 years old. So I will end up having to pay for my whole AC by myself even though I pay for your services. I am very unhappy. makes me wonder if my next claim will be denied too.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

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Ruth E West Porter, TX

I wish that when I described my problem to the person to set up the claim he had told me then it wasn't covered. I did not realize it fell under that clause. all he had to do was tell me then and I would have said OK. But he set it up for Sunday. They didn't show although the guy said he called (he didn't I was here). When they showed up Tuesday and I paid for it you said it wasn't covered. Why couldn't you have just told me that when I called the first time. I'm on a fixed income and $45.00 means a lot to me.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 11th, 2020

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Wally J. Phoenixville, PA

Make sure you file a claim correctly even if you have an emergency. You will risk the bill not being covered. 3 rating based on amount of claim covered and forgetting about the initial terrible customer service.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 6th, 2020

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Brett Cape Coral, FL

Customer service was super easy and the company that they sent did a great job love you guys I tell everybody about Choice. THANK YOU

6 years ago

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EVELYN Saint Paul, MN

Very prompt service response and quality of technicians have greatly improved over the years since I am a customer of CHW.

6 years ago

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Sande Vaughan Pacific, MO

This is the second time they told me an appliance was not covered All that happened with CHW sending out a plumber was it cost me $60..Unless you have time to read their whole book of covered items I suggest you do NOT buy it. My hot water heater itself was not covered...only the components! With the refrigerator they don't cover it if water is leaking from it. I definitely will not renew it! I had American Home Shield Home Warranty before and was very happy with it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 3rd, 2020

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Susan Ruidoso, NM

Up front with best offers - pleasant does not try to sell you more than you want, this is my second current property with Choice

6 years ago

Choice Home Warranty Reviews