Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Gabby York Rockingham, NC

Choice doesn't want to fix the vent hood in my kitchen because it was in my home prior to us signing up for service. So does that apply to all my household appliances that I have had prior to signing up for your home warranty?

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Chesterfield Harvey Jacksonville, NC

I call reported my situation they took a report and within an half hour I had an appointment with a technician

2 years ago

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Shamail Waheed

WHAT DOES "100% TRANSFERRABLE WARRANTY" MEAN IF IT CANNOT BE TRANSFERRED TO NEW HOME OWNER BUYER OF THSIS PROPERTY??? I WOUKLD THEN CANCEL AND DEMAND A RETURN ON THE REMAINING BALANCE AND/OR THE NEW BUYER COULD SOME OTHER WARANTY.. SO WHAT IS IT GOING TO BE????

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2022

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Fareda Lytle St Louis, MO

Overall Choice has provided reputable contractors to complete repairs and has done so in a timely manner.

2 years ago

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L S

I was very disappointed with the handymen they sent in to do the work. On one occasion he broke the pipe and flooded my whole basement. Another time he broke the faucet instead of fixing it. They wouldn’t cover my claim. Customer service was terrible. They hung up on me several times instead of dealing with the problems

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Nancy Henry Edmond, OK

The response time was good, although with a leaking water heater I had hoped for a quicker replacement time. The Case Manager was helpful.

2 years ago

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Regina O'Brien Excelsior Springs, MO

The technician was great but I think the service call price of 85.00 is too high along with the monthly fee. Both went up and I feel the monthly fee should at least be less.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Rose Yebra Cedar Park, TX

I am waiting on a call from the contractor but I called Choice warranty and it was very easy to file a claim!

2 years ago

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Patricia Staples Olive Branch, MS

Dependable, honors your contract without issues. I’ve had Choice for 7 years - I’m very please with the service.

2 years ago

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Bob Barksdale Colorado Springs, CO

Ease of filing a claim, responsiveness in processing a claim, and dispatching someone to service a claim.

2 years ago

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Jody Arcadia, NE

I had to fight with CHW in order to get my furnace fixed. They made up excuses over and over again. It took over TWO WEEKS before I finally got it fixed, and this was during February in Nebraska!!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Marylou Rizzo Abington, PA

All good results, quick to reply when contacted, appointments made timely, no regrets for signing up

2 years ago

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edwalli Spring, TX

This is the second straight time a claim was denied. The reason for denial was different than for a reason that was different the technician diagnosed. I had recently extended my contract. I am very frustrated

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Lamarr Crouch Eustis, FL

I was totally misled by Choice for this claim. After explaining the numerous issues(4 claims last year) with a 14 year old Lennox AC system, and the need to replace it, they failed to honor the replacement after the Choice claims representative stated they would on the phone.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Brian Burdette Little River, SC

The work that Quality Air and Installation did was excellent. Fix it properly when they had all parts.

2 years ago

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Richard Amedee Acworth, GA

Excellent professional technician that came to the rescue. It took a week to get parts but dryer now working like new.

2 years ago

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KarlI Magee Mendenhall, MS

Well at this point I do not have any complaints but it seems really easy to file claims so I will have more to add after my claim has been filed.

2 years ago Edited January 10, 2024

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Jean LA

Frances was very helpful and he made the the whole process of getting a policy easy and fast. Awesome customer service

2 years ago

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Robyn Legler

You guys absolutely suck. You never cover anything that goes wrong. You are based out of a state that clearly does not understand Florida and the issues we have are completely different from issues in NJ. Totally disappointed in your company and will not be renewing

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 8th, 2022

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Jill Dobbins Wichita, KS

Delays, delays and poor communication between the company performing the work and Choice Home Warranty! Diamond Garage Doors’ miscommunication was absolute horrible!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 8th, 2022

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Cade Batzler Minneapolis, MN

Coverage and everything is great until you get to the used car salesman pitch. The human was nice, the robotic sales system was not.

2 years ago

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Fred Walker Ellenwood, GA

This was the best experience I have with you guys yet. The contractor can in and evaluate the problem and got it fix.

2 years ago

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Marie Kellermann St Louis, MO

I submitted a claim and within 1 hour we had an appointment scheduled to take care of the rekey of our house.

2 years ago

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B HART Pittsburgh, PA

We believe Choice Home Warranties are the most comprehensive, flexible and value-priced on the market. We do everything we can to help you get back on track - that's the difference.. offered $247.00 to replace my whirlpool dishwasher? WHAT! IS THIS FAIR? LIES

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 18th, 2022

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Otis Brown Woodstock, GA

My claim was handled expeditiously! The online process was seamless. One one the best I've experienced.

2 years ago

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Abraham Weinapple Pikesville, MD

2/14/22 Terrible to say the least. All you want to do is collect' the money every month and not pay for things that go wrong or breakdown in individual items. Therefore, I am withdrawing my membership at this time and put a stop payment to you for the payment next month and thereafter. You fix minor things, but not things that just go bad.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 15th, 2022

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Ray Kruse Stafford, VA

HORRIBLE!! I, at one point, had three separate contracts with CHW. I now have two, and intend to cancel both of them! During each one of the contracts, CHW denied coverage for baseless reasons. Their approach is to deny coverage more often than not. BUNCH OF CROOKS!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 15th, 2022

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JR New Holland, PA

They can't get local contractors and never in a speedy time. I always have to wait sometimes weeks to get a technician to service my HVAC! I am thinking of canceling and going to a competitor. I paid a lot of money 💰 and not happy......

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Danita R Clinton, MD

I like that when you call there is someone sent out the next day or so really love the response time.

2 years ago

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Jwolski New Market, MD

It took over a week to finally get someone in my home to address the issue. Choice Home Warranty needs to do a better job vetting the contractors it selects to do the work. The first contractor no-showed twice. So frustrating.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 15th, 2022

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patricia McDonough, GA

this company is a total ripoff. Tech could not repair my microwave oven and requested a replacement. Choice sent me a gift card for$191.00. After researching this product, the cheapest model started at $348, plus installation. Choice refuse to increase the amount that they sent to me. Buyer beware. Total ripoff

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 10th, 2022

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Greg Lauer Columbia, IL

Your systems sucks. My furnace went out one day after my police was due. And choice said it was not a good working system, well at 5 degrees in St Louis. What the heck, the system is working well up to this point. And they say that it's not a good system. If could give a -negative grade I would. Don't get this system!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 10th, 2022

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Lisa Ncube Chicago, IL

When they ask the customer to choose their contractor, the process and procedure are untenable. I ended up paying for the service myself.

2 years ago

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Azmat Ahmed Irving, TX

Josh the guy who sell the warranty to me was absolutely rude and unprofessional . Even I change my mind to buy the choice warranty and go with other company but I have my other 3 homes with choice and just thought to stay with one company but josh have no manners to talk to the customer.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 10th, 2022

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Richard G Dolan Bostic, NC

I've had 2 claims the 1st was for a dryer it cost probably between $700 and $900 and they gave me $335. That was not even enough to buy a bottom end dryer. Pretty said. It was in the small print. The other claim for my hvac and it is being denied. I have appealed it. It is a bunch of false statements in their ads.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 8th, 2022

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Sharon

The whole process from reporting a claim online to getting a technician to service the issue has gone very well so far.

2 years ago

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Craig Schofer Houston, TX

Quick response to online service requests. But then denied my claim for repair of automatic gate opener. How is that different than a covered garage door opener?

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 8th, 2022

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John Toston North Las Vegas, NV

GREAT SERVICE! The technician came out fixed the issue, after they left found it was not the problem came back and corrected it properly.

2 years ago

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Michelle Barrett Scottsdale, AZ

Very poor case managers, do not keep phone appointments, still have not received cash in lieu of repair or replacement. Which does not even cover a fraction of the cost to replace a washer. Nothing like home warranties used to be.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Cary J Weiss Omaha, NE

Your company is a rip off organization!!! My washer agitator broke and you would not cover it. The rapirman you set out was great BUT all other repairmen you have sent out are third rate at best. None of the repairmen in the area will handle your claims because they know what a third rate company you are.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 8th, 2022

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Karen Dahl Surprise, AZ

No one listens. I called for a backed up plumbing issue. 1st one said not equipped to clear drain. 2nd one found water leak/defective garbage disposal; called in water damage remediation. They fixed asbestos issue. 3rd plumber said not equipped to clean drain. I need a plumber who can clean my drain. That's what I paid my contract fee for.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 8th, 2022

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R G Collierville, TN

Choice Home warranty is the best. I have been with them 4 years and running. I think they are doing a good job.

2 years ago

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Angela Curtis Midlothian, VA

This is our first time using Choice. The response was timely after we submitted the claim. The technician was very professional.

2 years ago

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Les Georgetown, TX

Customer service from the warranty side is terrible. The technicians were great but the home office is not helpful or customer facing at all. Watch out for the fine print. They indicate that if they can't repair it they will replace it, but that is not what their fine print says, or how they operate. Will not use Choice again.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Betty Bean Williamson, GA

Very professional business. Sales associate answered all my questions. .Seems like a good value for the money.

2 years ago

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John Ament Surprise, AZ

Each time I submit a claim I receive a prompt reply and and clear instructions from choice warranty

2 years ago

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Jill Perna Atlantic City, NJ

This is my second warranty company. My first company was fabulous. Choice pays for almost nothing They never sent me a policy even after I requested one. I took a plan out and told my friends and we all did for 5 years. Don’t waste your money

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. In a recent review of your policy I show that a copy of your policy was emailed to you at the email address that we have on file.

Jan. 26th, 2022

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John Young Spring Hill, TN

I am VERY UNHAPPY with Choice Home warranty. I had refrigerator problem in December 2021 and after 4 contractors not showing up due to them and Choice claim service. I am now in the process of canceling Choice Home Warranty and looking into another home warranty company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 26th, 2022

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Domingo Mota Las Vegas, NV

Very easy, phone call and that’s all, few minutes later I received an email with confirmation number; Done Deal.

2 years ago

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Beverly Miller Chelsea, MA

The gentleman was quick to respond and professional and polite. I pray everything will continue to. Thank you

2 years ago

Choice Home Warranty Reviews