Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Walter Kellogg Pontiac, MI

the gentleman who i spoke with was clear about what he was saying. previous emails offered better prices but i just wanted to see how their service was

3 years ago

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John Travers

Villa Home Services was excellent. Let me know the time and date for my repair and arrived on time. They had the part I needed with them.

3 years ago

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Patrick Lynch Whiteville, NC

My rating depends on the "total picture". Although Choice has let me down with one prior claim decision, they are making a comeback with subsequent claims.

3 years ago Edited January 10, 2024

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Lauren King New Orleans, LA

It's been difficult to get a technician out to fix my pool. Then I opted for the reimbursement option, found a vendor and the request was denied. My pool still isn't fixed and I'm very frustrated.

3 years ago

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Vern Bowerman San Bernardino, CA

The technician was very helpful with my dry, he got it to work and advised me to use the manual setting instead of the automatic.

3 years ago

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Alan Pinnell Charleston, SC

The technician was very professional, knowledgeable and punctual. We were impressed with the service. We would recommend them to anyone.

3 years ago

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George Hawkins Bellevue, OH

Had it for 1&1/2 yrs. Refrigerator Broke no frig for three weeks the first time when it went out went out in less than 90 days later , broke again. Can’t get the parts ! Unavailable went without a fridge again for three weeks. Every time I call Choice they keep telling me to give them 24 to 48 hours. I will never buy it again I’m gonna cancel it !

3 years ago

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Jennie Rosales-Wolfgeher Kansas City, MO

I believe a home warranty is worth it but I may have to rethink using your customer care or company in the future as your representative told me I wasted their time. I didn’t ask them to contact me, but when they did I told them what I wanted and they couldn’t do it, so I wasted THEIR time. They told me the only thing they lost was time. Angel L, from Edison, NJ, I hope you get your time back! All less than 5 minutes you helped me with and I was already going to buy! Wow, just wow!

3 years ago

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Robert felix The Bronx, NY

Jamal K from Choice Home Warranty was the reason why I signed up, great communication customer service he made it simple as can be. Proud customer

3 years ago Edited June 30, 2023

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Becky Helmsorig Jupiter, FL

I have found CHW to be generally slow to respond. It has become more difficult and time consuming to file a claim and some of the service people they have chosen seem questionable. Most recently, I was denied coverage on my refrigerator, because they determined that the problem was not “normal wear and tear.” Unless the appliance has been subjected to neglect or abuse or not used for the purpose it was intended, how is it not normal wear and tear when it stops working?

3 years ago

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Jasen Razo Palmdale, CA

I just signed up and my experience with rob was excellent. He was very clear on what my plan will cover and was able to give me a great rate

3 years ago

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Sharon Offerman Payson, AZ

Takes too long to get approval. Taking a cold shower for 14 days is NOT my idea of fun! I had a plumber here today, diagnosed the problem with the water heater, ITS DEAD, cable light the pilot. It took over 35min for response, by then their window (9-5pm) had closed. So now I have to pay ANOTHER $65, have them come back to install the wh. We live 90 miles from any town. Unable to get parts. I may be canceling!

3 years ago

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Kert Fletcher Phoenix, AZ

Warranty cases are handled by the company promptly but once they are outsourced to repair companies, it is often a long wait for a technician usually sometimes up to 5-6 days

3 years ago Edited January 10, 2024

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Kavan Moonesinghe El Paso, TX

When I called for priming problem, they had somebody out the same day. My previous company that I had for 12 years never did that.

3 years ago

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Richard Muhammad Dallas, TX

The Technician was very helpful, professional explanation of service provided, good communication as to my appointment time. Overall Great service

3 years ago

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Munisamy Anandan Austin, TX

Reimbursement process gives flexibility for me to handle the repair of units like Air conditioner, especially during hot conditions in summer.

3 years ago

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SHARON M RYNN Berwyn, IL

Long wait for tech to be scheduled although my furnace was not working and it was cold. The customer service staff were polite but clearly had a script to follow. Choice Warranty does a great job marketing but clearly does not have enough technicians to provide service! When the tech finally arrived, he did a very good job.

3 years ago Edited January 10, 2024

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Theresa Reinhart Cypress, TX

From the start to finish and how quickly service was completed. Took one to two days for my issues to be resolved. Thank you!

3 years ago Edited January 10, 2024

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Arieslove Groves, TX

I like to watch to make sure the jobs being done right when he checked both my air conditioner for Freon was way to fast and I didn’t get to watch while he checked them.I make sure I’m not being taken for a foul.

3 years ago

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Andre Lefebvre Aurora, CO

Shawn, from Sears repair, a Choice Home Warranty contractor, was awesome. He was pleasant, had high knowledge, and great advice.

3 years ago

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Dharmesh Shah

Sometimes it seems like this warranty is a scam. All your marketing material says you cover water heater. When my water heater needed repairs, you denied the claim saying the tank is not covered. How do you cover a water heater without a storage tank? I have been a long-time customer, but the way you have been denying claim and not paying fair prices for items is frustrating.

3 years ago

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Richard Chaumier Pearland, TX

The technician was very professional and informed me what he was doing every step of the way. I would recommend him to my best friends.

3 years ago

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Jennifer B. Yen Frederick, MD

very bad service , no one shows up, or they can't not fix and asking for 65$ for diagnosis and can't even fix or get the proof from your company to proof to fix. I need my refund for 5 years program, I am super upset now for the service. Please refund my money asap. You guys has delay my plan when no one shows up. and after they shows up , they can't fix. why am I paying all these money

3 years ago

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Gail Galanti Norristown, PA

My questions were answered politely and fully. I will be a new customer and looking forward to be part of choice home warranty.

3 years ago

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Burke Shade Spring Hill, TN

Their operators do not speak good English. They drop your call too much. They make you pay the $75 contractor fee multiple times even in the same job/complaint/appliance repair. They won’t replace old decrepit appliances, but will try to repair them and it cost you $75 each time a contractor comes out to fix the next part when they should have replaced the item to begin with. I am not renewing and not recommending anyone use this company. It is a sham.

3 years ago Edited January 10, 2024

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Cleveland Feemster Atlanta, GA

The service has been great. All my calls for service have been responded to by very competent service persons and in a timely manner.

3 years ago

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Krystle Shannon Houston, TX

I hate the fact that when an issue is brought instead of correcting the problem Choice likes to put band aids on problems. That's not how things should work. Especially as home owners dealing with issues. That's is the whole purpose of having the warranty. It's now pointless to me and I won't be renewing my warranty. It's always feels like jumping through hops and the fact you have to wait forever to get a tech out is crazy to me.

3 years ago

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Michelle Lyons Beech Bluff, TN

3 years ago Edited January 10, 2024

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Ann Claret Santee, CA

Very easy to file a claim online and they were quick to respond within 24 hrs with a company’s name and info that would be responding.

3 years ago Edited July 19, 2023

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Richard Raymond TX

The positive: The service tech was AWESOME. He worked on my system for several hours. He was professional and explained things in detail. The negative: Our a/c is still not cooling.

3 years ago

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Willie Youngstown, OH

The plumber came took photos of the repair needed. The drainpipe that is hooked to the pipe coming out of the was was deteriorated and leaking bad. I just disconnected the section from the sink drain and placed it in the sink. The facet itself is disintegrating from the hard water, which is my assumption. All this was here when we bought this house. We have never had any problems til now. I don’t understand how this is not considered ordinary wear and tear!

3 years ago

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Lyn Murto Bullhead City, AZ

The technician and company were excellent and assessing our problems and handling it and it fast and efficient way very pleased with their service

3 years ago

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Keisha Williams Tallahassee, FL

T8 is really trying to resolve my hot water heater issue, good guy showing his son's how to provide good customer service

3 years ago

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Robert Burks

I did not like the separate service fees per appliance. The same technician checked each appliance on the same trip, why separate fees? I could understand a fee for each visit but this seems a little much.

3 years ago

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Marco Cavazos Kingsville, TX

Arrived promptly and was updated when service technician would arrive. Very professional and completed the work in a timely manner.

3 years ago

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Robert V. Ortiz Valrico, FL

The Pool Technician found the problem and corrected it. it was not the pump, but the seals on the valves. Thank you, Mr. Mike for fixing the issue.

3 years ago

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Arun Mittal Pittsburgh, PA

Very courteous and highly professional. Replaced the exhaust fan and cleaned the floor after completion of work. Great experience!

3 years ago

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Rosendo Roach Rocha Tucson, AZ

When I was sold this warranty I was told that ALL interaction would be with a US Based customer service, NOT true. I spoke with a supervisor on the phone and when talking to her I could barely hear her and let her know that. Her response was NOTHING I can do about that! Trying to speak to someone that understands ENGLISH IN the US for claims in nearly impossible.

3 years ago

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Lindsay Preston Houston, TX

I liked the technician they sent, not the warranty company. For a $600 dishwasher we were offered $246 which is less than half of the price.

3 years ago

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Frank Curcio Edgewater, FL

Immediate response to my Dishwasher issues. Quick access to local repair technicians. Almost next day's appointment for required repairs!

3 years ago

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Salinda SOLOMON

I like the way you can file claim over the phone with the automated system. I dislike nothing, because I'm saving money.

3 years ago

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Jennifer Grohs Racine, WI

I disliked the fact I was told we would have someone out within 24 when sold my plan. It was 3 days later. I didn't like the fact they gave me a full 8 hour window of when they would be there and I had to cancel 2 important appointments. Lastly I was never told I would have to use a lowes gift card for replacements that is ridiculous. It's not even sent in a rush. I could be without a washer for another 30 days. I will never choose another choice warranty once mine is up.

3 years ago

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Julie Loker Milwaukee, WI

Robb was great to communicate aof more approximate appointment time. He was professional, detailed, and completein his presentation at each stage

3 years ago

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William L Kok Denver, CO

It took 4-5 days from my initial claim to get a response from the repair team. I was led to believe that it would take around 4 hours. Is this the normal response time?

3 years ago

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Wilson Shepherd Birmingham, AL

I liked the quick service and the fact that they answer the phone. The techs are qualified repairmen who let you know what the problem is.

3 years ago

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Ximena Bastidas

So far, we have claimed service on various issues, and luckily they all have been resolved ! Thanks, Choice Home Warranty

3 years ago

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Nancy Figuwroa Laredo, TX

When I purchased my plan I asked if there were any hidden expenses or things that would not be covered. I was told nothing is hidden we are covered. Well today we found out that the AC would not be covered due to its age. So instead of my 75 co-pay I am out 250 dollars. Thanks for nothing. My plan expires this year and I will not renew. You take my money but not my claim. I feel like I have been conned.

3 years ago

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Ron Dickson

Just purchased a home warranty so I can't rate service calls. However, initial customer service (Simon) was outstanding

3 years ago

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Theodora McLeskey Augusta, GA

Always a long wait for repairs. Then 5 day wait to return to work on unit. Unit worked for 12 hours. Then 2day wait for vender to return. Told to resubmit claim. So, when will I get heat?

3 years ago Edited January 10, 2024

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Cahrin Cedar Park, TX

It was very easy to get the coverage. I received an email from yall and filled out the survey. You called me right away. Thanks.

3 years ago

Choice Home Warranty Reviews