Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Anthony Moreno Tampa, FL

They are quick to deny a claim and even slower to get back to you with appointment with case manager. Even after you informed them of the medical necessity

2 years ago

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Dorothy Beatty Belmont, NC

Representative was very helpful in answering all the questions I had and tried to give me the best price possible to cover my home repairs

2 years ago

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Cheryl L. Perkins Leesville, LA

I have not used Choice Warranty yet. I can only rate the lady who sold me the warranty. She was extremely nice and professional.

2 years ago

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Lumo Miami, FL

Very understanding with the issue I called in about. They provided great service all around . Thank you

2 years ago

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john singleton Port Orange, FL

Open claim 4/22 Choice HW has never finished the repair.(9/220 the contract and terms & conditions clearly states. Any and all parts to repair unit. CHW has breeched the contract. I have filed with NJ attorney generals office.

2 years ago

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Brenda New Bedford, MA

always kept me updated with what they were doing and the tech called in advance to get the information needed

2 years ago

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Inell Ivey Miami, FL

My past experience has been excellent with CHW. My current experience has been difficult, and I don't understand why.

2 years ago

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Syed Hassan Kuwait City, KU

Excellent customer service, very impressed with the service and the professionalism shown by the representative.

2 years ago

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Franco Reyes Raleigh, NC

This is the worst home warranty company . If you call berely understand they don’t even speak English. 👎I will never renew my contract with this company. 👎. I call for service they told me they are not emergency provider so I will have to wait for like 3 or 4 days .

2 years ago

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jrlemairejr Houston, TX

I found my own plumber who quoted me $1250 to replace an electric water heater and was informed Choice is only paying $685 or so with no details on the claim. Make me wonder why I still have a home warranty.

2 years ago

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Cleveland Spruill Walkersville, MD

After waiting for over a week to have a serviceman come out, CHW denied the claim to repair the broken part on my garage door. I ended up paying for it out of pocket. There is no need to have the CHW if they are not going to cover broken systems when they occur.

2 years ago

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Mark Dawson Jacksonville, FL

Fast response and on time. selecting the best contractor to with excellent exsperance to do the Job.

2 years ago

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George Plant City, FL

What is very good for me to be no issues him with setting the appointment and they did get in contact with in 24 hours

2 years ago

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Bharathkumar Sriramulu Tampa, FL

The sales call representative Jay is good and able to provide me more information than I immediately wanted

2 years ago

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Crystal Ross Spartanburg, SC

I had a plumbing issue that they never resolved. The plumber that they sent out was inadequate and I asked for a second opinion. I was promised that a case manager would call, no one ever called after several calls into the company. Im totally dissatisfied with the customer service that I received

2 years ago Edited November 8, 2023

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Don Dempsey Round Rock, TX

Good and timely service. Yes, they were rated number one by one of the survey companies. I do agree.

2 years ago

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Delynn Gibson Lexington, KY

Filing the claim through the technician evaluating and picking up the the appliance was seamless. Highly recommend!

2 years ago

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Terry

My first experience was bad. My second experience was much better, but I stayed with the person the whole time he was doing the work

2 years ago

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Karvin Brooks Schertz, TX

My experience with Choice Home Warranty was been great, they have provided me with excellent service with my claims.

2 years ago Edited August 24, 2022

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Bernet Spence Rockledge, FL

Communication: you communicated with me every step of the way on the status of the process, no need to call you

2 years ago

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PM Fairfax, VA

overall, it has been a fair experience. I would want to see their approvals for repairs/replacement to be higher and reduce the back and forth with case managers.

2 years ago

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Steve Nelson Mocksville, NC

Very prompt and easy to place a service call. Service came the very next morning and made repairs/replacement

2 years ago

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Phyllis Brown Cincinnati, OH

We had a great experience with the technician. He was very knowledgeable and explained what was going on to cause us to not get the maximum air flow.

2 years ago

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Ruth James Fort Worth, TX

Choice always schedules a technician promptly and the people they send are courteous and knowledgeable.

2 years ago Edited August 15, 2022

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William Fort Myers, FL

CHW is the best out there They are up front and respond right away I would highly recommend them William M

2 years ago Edited August 15, 2022

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Ira B Henley Jackson, MS

That u can talk to a person They will make ur appointment and u will get an email to let u know what is going on

2 years ago

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Jerry Charlotte, NC

My wife was very happy with the appliance repair company and the individual who came to fix our items

2 years ago

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Jeffrey smith Sioux Falls, SD

Tech said they could make minimal repair and they or someone else would be back soon because we really needed more extensive work but that would not be covered.

2 years ago

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Yesika Parra Denver, CO

The best part is how quick they take care of the claims for my home. I am happy with the service....is AMAZING.

2 years ago

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Carmine Citro

Information to make a choice was available. Sales Rep was transparent to all my questions and very helpful.

2 years ago

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Tony Brunswick, GA

Great service by the sales team. He explained everything and was very helpful in setting up my policy.

2 years ago

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Thomas Robertson Baltimore, MD

I like that Choice Home warranty is affordable and the issues are taken care of when they happen for a reasonable copay.

2 years ago

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Joás zozaya Dalhart, TX

I love this company. I've been with them for almost a year and I already extended my contract for three more years.

2 years ago

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Robert C Almond Fort Smith, AR

In the past Choice Warranty has been on the spot to do what ever task they have been ask to do. Thanks Choice Warranty.

2 years ago

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Debra Foster Sevierville, TN

I just signed up for this warranty. Johnes G was very helpful and clarified the questions I had. He was very knowledgeable. Thank you, Johnes!!

2 years ago

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Kathy Orlando, FL

Very pleased with the work of technician that choice sent to fix my fan.reliable on time knowledgeable and pleasant

2 years ago

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Ernesto Pinto Victorville, CA

Warranty doesn’t cover wear and tear which is the main reason anything ever breaks down. Claim was denied and all my system needed was additional Freon but because the Freon is too expensive due to market, they denied. It’s not worth it.

2 years ago

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Ken Devore Jonesborough, TN

Choice will do everything they can to get out of paying claims and they never give enough to fully pay for any appliance. I regret using this company. There are companies that provide a much better warranty. Don’t buy based on price. I made that mistake.

2 years ago

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Barbara Marinoff Scottsdale, AZ

I have reviewed other home warranty companies. I liked Hasson W's approach and I decided to chose Choice Home Warranty.

2 years ago

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Cheri Glennie Valley Center, CA

Just signed up. Hoping they will be great. My salesman was very nice but EXTREMLY PUSHY. Wanting to put me into a 6 year contract!!!!

2 years ago

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May Fernandez Antioch, CA

Very slow in authorizing simple repairs especially for fire hazard. It is not my fault if ketch air tech did not provide receipt of the repair that I paid out of pocket for wrong diagnosis that you people denied for a simple repair! Just negative experience from you and to think I paid already 3 yrs with you.

2 years ago

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Theophil Suter Beverly, MA

As so far we have made good experience with Choice Home Warranty. We uesed it a year ago for our fridge and the result was very good,

2 years ago

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Herb Mordkoff Miami, FL

Great tech resolved problem. The only thing that could be improved is response time. ,8 days to wait for a tech is to long.

2 years ago Edited July 5, 2023

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Amit Kumar Ridgewood, NJ

The person was very professional and expert in his area. He was quickly able to diagnose the issue and put a fix to it

2 years ago

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Karen W. Naples, FL

Tracie was professional, informative, pleasant, concise and welcoming. An Asset to your company. Thank you

2 years ago

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Ray Wieckowicz Pahrump, NV

Choice Home Warranty has always been right on spot when contacting vendors to perform maintenance on my home

2 years ago

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M E Sacramento, CA

The representative was very kind and understanding. I am very happy Choice Warranty’s customer service.

2 years ago

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Gordon V Karels Rapid City, SD

It took 3 months to complete the claim for a clothes dryer. While the settlement was fair, the length of time that it took was unrealistic. Poor customer service.

2 years ago

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Tessa Oliver Lithonia, GA

I had an item in my home that needed to be repaired. It took CHW less than one day to give me an appointment.

2 years ago

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Val Las Vegas, NV

Impressed with the ease, speed, and communication from reporting to resolution of my home’s issue!

2 years ago

Choice Home Warranty Reviews