Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Sam Sealey Collierville, TN

This is the 2nd time we've had to use our warranty and we are not pleased! The first time, it took us a month before our issue was resolved with our washing machine. The 2nd time, we were told that our issue with our furnace blower wheel wasn't covered under normal wear and tear. The furnace is barely 2 years old! The technician had taken the cover off the furnace. He left stating that he would probably be back the next day and never returned. This is now day 2 without AC! We do NOT plan on renewing our contract and recommend that other stay away from Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 31st, 2020

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Martin Allen Shreveport, LA

This company is horrible to work with. We filed an AC claim on June 30th and 60 days later our AC is still broken. They sent out repairmen that did not show up, then another that just put Freon in and it did nothing and left. They have done nothing but make excuses and not fixed out AC correctly. They are now denying our claim after 2 months of waiting for them to fix it. Run from this company!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Vince O Manasquan, NJ

Third class operation interested only in collecting your dollars. Will do anything to avoid paying a claim. Worst warranty company I have ever dealt with. They are being investigated for fraud by the Arizona Attorney General! I have reported them to the New Jersey Attorney General for misrepresentation of their warranties. They refuse to return calls or respond to online requests for info or status on claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Peter Wainaina ,

The staff was friendly and he knew what he doing. He proved himself right. Thank you for your amazing knowledge of CHW.Bravo

5 years ago

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TSoltow Avon, IN

Was not too happy with the ease it was to have a company get out of so quickly on a claim to say the unit was not normal wear and tear so you have to get a new one yourself.

5 years ago

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Joann Boucher Palm Beach Gardens, FL

Leon was a pleasure. Spoke perfect English, answered all my questions and doubts had patience , was friendly and very knowledgeable

5 years ago

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Michael Lait Enterprise, AL

These people are nothing but a bunch of liars, cheaters, swindlers! We purchased a policy almost 5 years ago I paid thousands of dollars in premium and now we finally file a claim because our refrigerator is broken and they want to give us $500 for our $3000 refrigerator. Even though they say they will replace an appliance they don’t actually do that they give you like 1/5 the amount that it cost to replace. We even have a recording from our salesman trying to explain how They replace the appliance with either the same appliance or one that is better. Nothing but a huge lie.!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, your Case Manager will contact you directly to further address your concerns.

Aug. 27th, 2020

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Carmen Hernandez Chicago, IL

Let me tell you beware! Before u purchase this insurance I had it for 9 months and I placed 2 claims 1) refrigerator 2) home Ac and both times my claim was denied!!! They give you so much Tun a around to do the repair!! If your appliances don’t break down a certain way (their way in fine print) I paid $80 on top of that to be told I’m DENIED!! Omg I’m sick of them don’t buy these I arrancar this one is no good!! They dont repair!!then the people who they send want to charge you more $$$$$ omg I’m done ✅ with this I insurance that covers nothing!!! Beware of the fine print!!

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 26th, 2020

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zaheed murshalin Chandler, AZ

A friend of mine referred me to choice home. Felt extremely comfortable talking to customer service rep Andrew, and knowing about the coverage plans.

5 years ago

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Harvey Frable Stroudsburg, PA

Thank you Choice home warranty you sent a great electrician. Electricare LLC did an awesome job fixing my electrical problem, thank you!

5 years ago

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Jeff Katchen North Versailles, PA

They were very nice and explained everything. Got a really good deal and very good customer service to verify everything.

5 years ago

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bruce sogoloff Williamsburg, VA

We have fifteen properties protected by Choice. For the most part all has gone very well. The selection of repair vendors has been good.

5 years ago

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Janet Mizoguchi Loganville, GA

Choice Home Warranty are thieves. I have a claim over 6 months old and they will not pay. They agree to replace my microwave for $177.00 NO CHECk. When I cancelled this month they now say they will not pay because I cancelled them. Why would I keep paying $41.00 per month for nothing. Lies and Crooks. They should be in jail for stealing from their customers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 25th, 2020

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Jonas Chinea Tucson, AZ

I had couple of issues with appliances and the website is a great tool within a day I get a response when a technician is comming to the house

5 years ago

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Kristi Deberg [Bonner ES] Las Vegas, NV

We have used this company for two years. They have serviced our air conditioner three times. In the middle of the hottest month (115 degrees). Our ac dies. They say it can’t be fixed and refuse to pay for a new unit or new parts! What is the purpose of a warranty if they don’t fix your things?!?! And instead of calling us to say they declined it the sent and email. Do not use this company! It’s just a scam to get your money!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Aug. 25th, 2020

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Brandon Pezzino Penns Grove, NJ

First plummer refused to cooperate and come. Then once we issued a new request was issued the 2nd plummer responded quickly and was at the house right away.

5 years ago

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Darshna Sharma Aiken, SC

We filed a claim for dishwasher on 7/18, tech was supposed to come out on 7/21, no one showed up. Then we called again & finally as tech came a week later. We had to call the company to follow up and they said that they will only pay $180 to replace Kitchenaid dishwasher. We have tried to speak to manager/supervisor on multiple occasions without any success. Fed up with them!! I will never recommend Choice home warranty to anyone

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 25th, 2020

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Shay Sales New Caney, TX

So far so good, the technician found items that wouldn't be covered by the warranty, they will be here in the morning to make the repairs.

5 years ago

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Robert Ross Los Angeles, CA

the technician that came was very knowledgeable and found the problem right away and then tested the machine to ensure that it was corrected.

5 years ago Edited January 10, 2024

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Deborah Wilson San Antonio, TX

Quick response to all questions and concerns. This was a great first impression of how Choice response to the need of the homeowner. God Bless!!!

5 years ago

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Madeleine Dortch Lynnwood, WA

Technician was on time and very courteous. He fixed my oven in a very timely manner. I also appreciated the fact that he wore a mask.

5 years ago

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Michael and Brenda Long West Lafayette, IN

Somewhat disappointed in the lack of effort in obtaining service technicians and that they put the onus back on the customer. Being new to our area makes it more difficult to locate a reputable provider.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 25th, 2020

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Rosetta Lee Cibolo, TX

Praise the Lord! Choice Home Warranty provided prompt and courteous service. My service repair request was expedited and completed within 24 hours.

5 years ago

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Edward Latwinas Homosassa, FL

We have a warranty to call which is nice. You called a service repair Co. that's over two hours away. He was suppose to come on Thursday but didn't come until Friday. Why not call someone near by me like AirFX.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Fashinadash Charlotte, NC

I have been having issues with corrupt communication. I am not a satisfied customer. Long wait times and no superior call backs as promised. I will be searching for other home warranty coverage where the customer is appreciated. I will not be referring others to Choice Warranty because of my terrible experiences. I just want fair and accurate service. I will be cancelling your service.

5 years ago

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Olga Benitez Western Maryville, TN

May I say that Choice Home Warranty has not let us down.. This is the second time we have had to call them.. We had quick results always..

5 years ago

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Linda Henry Kennett Square, PA

I waited and called for 12 days before they assigned me to a technician. (COVID) I would rate less than one if I could. Choice is inaccessible, and you have no recourse if you think they are wrong. I have been denied coverage for what is clearly a covered item according to their booklet. And they cited their booklet as the reason for denial. The customer service person assigned to my claim just stopped communicating when I refused to accept their incorrect determination. Now they tell me my claim is closed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 18th, 2020

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Solomon Jackson Atlanta, GA

Fast, courteous and professional service. I would recommend my neighbor, family and friends to protect their homes with Choice Home Warranty.

5 years ago

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Slade Quinn Huntingtown, MD

We were happy to hear they would give us cash to replace our washer instead of repairing it. Unfortunately they did not give us enough to cover a washer tho. They have us 299 but the cheapest washer you can buy is 450 at home depot and lowes.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 17th, 2020

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Alisha Silver Spring, MD

I had a technician show up to fix my garage door opener and they said it was denied because the spring was broken and they don’t cover broken springs. The question posed by the tech was that the spring may have broken after the opener seized. It WS like what came first, the chicken or the egg? This company does not stand behind their words. They are a bait and switch company. You may not use your preferred technicians for repairs as stated by salesmen. They do not replace anything at their value, as stated by salesmen, and they do not cover most repairs.

5 years ago

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James Callaway Des Moines, IA

The contractor who was picked did a great job and that was the only thing that went well. We had to wait over a month for Choice Home Warranty to assign someone to fix our shower. The only explanation that was given for how long it took was that Covid is causing a delay and that if we want to take the reimbursement option we can do that but it will take over 30 days for you to be reimbursed so that wasn't an option. When I asked the contractor if they were a month behind on orders they said no they are completing most orders the same day they get them. Hopefully my next claim goes smoother...

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 14th, 2020

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Russell shockey Derby, KS

The employee was very professional and friendly, found the leak and had it fixed in no time. I would definitely recommend them to other people.

5 years ago

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Ron Courchaine Boston, MA

Liked your response for claims the next day I knew the repair Person was coming . Dislike my claim on june30th as of July 7th I still don't have a repair Person.

5 years ago Edited January 10, 2024

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Farley Secaucus, NJ

If I could pick 'No stars at all", for Choice Home Warranty, I would. The technician that was sent 3 months after my initial request for service from Choice Home Warranty was very good, but he was only sent after I was saying I was going to contact my state Attorney General. I've learned hat technicians in my area don't like working with Choice Home Warranty. I don't either.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 24th, 2020

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patrick vinson Conyers, GA

choice of how to pay was nice liked that dislike is amount of time it took to get service and amount you have to pay for service rendered when your add says don't pay for appliance or repair again when you have to pay for other unnecessary things like removal of appliance or small fixtures that may be needed to replace appliance

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 13th, 2020

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David Bradshaw , FL

The technician was prompt and efficient. He diagnosed the problem promptly and submitted the necessary repair to CHW for approval. That is where the process quickly fell short. The repair was turned down and it is impossible to reach someone. I did receive an email with a name and direct contact number. Still unable to get through. Dave Bradshaw

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 13th, 2020

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Tyrone Allen Dallas, TX

I received this warranty from my real estate agent. I submitted a claim for my ac. The technician didn't completely check my ac but he found a problem. He did not fix it. 2 weeks later something else broke on the ac. 2 weeks later. My ac went out. No repairs were made. I had to replace the ac myself. Awful company, bad service and it will cost you more to repair your home yourself after choice.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 13th, 2020

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Peesinpools4fun USN Chesapeake, VA

This place is a joke. We had to pay $1600 to get a compressor replaced because they wanted to loophole us and say proper maintenance would have avoided it. We haven’t even been in the house a year. Our AC is out of refrigerant and they denied our claim again stating that the previous company installed in wrong and it was our fault. We wouldn’t be in this situation had they honored the contract and covered the part like they were supposed to

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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Carlton Thompson Memphis, TN

This company will not help their customers. I have been without air since June 16. The company sent their tech out who told them my entire system needs to be replaced. They stated that he told them no failures were found. Later I hired two of my own tech to come out and they confirmed my entire unit needs to be replaced. I advise you stay away from this company. Carlton Thompson

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 13th, 2020

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Erica K Garcia Jacksonville, FL

No one from Choice company has ever called me back regarding my claim or what the ETA would be in repairing my washing machine. My washing machine has been broken since last Friday, August the 7th. I am having to take my clothes to a laundry mat in the meantime while waiting to be repaired.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we authorized the technician on 8/11/2020 to order part for repair. Please contact your technician to get placed back on the schedule once part is received.

Aug. 13th, 2020

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Regina Jones-Austin Campobello, SC

The technician was friendly, courteous and professional. He completed the repairs in a short time and was one his way! What more could you ask for?

5 years ago

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Joshua White North Fort Myers, FL

I don't like the fact that every time I have a claim there's always something that you guys do not cover. The whole point behind a home warranty should be if something fails you cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty wesbite, under user agreement.

Aug. 11th, 2020

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Cheryl Brandon Baton Rouge, LA

My technician arrived on time, did his inspection, submitted results to Choice Warranty and then had to wait for Choice Warranty’s email/contact approval to do the job. What I was told via online and phone call this would take TWO HOURS TO PROCESS BY CHOICE WARRANTY. IT TOOK NEARLY 8 hours!, This is unacceptable!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 11th, 2020

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Trevene ,

I hate this company and do not plan to renew my contract once its ended. They do not follow the recommendation of any of the techs that they send out to repair services. They deny and send back info that is contrary to what the service tech had recommended. Two claims and all denied base on what Choice feels. Very very disappointed and dissatisfied. I have a appealed my case and will take them to court if necessary because I have no power and they deny fixing my breaker box.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 10th, 2020

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kim parker Dallas, TX

Made a claim for an air conditioner. Service person came out to look at it then sent in recommendation. It was immediately denied. Claim office read from a script and informed us that we needed a matinance plan for the warranty to be valid. When we asked about that we were told "oh we don't say anything about that when you sigh up"

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2020

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Gaillina Snellville, GA

Love this company. When I call my claims of set up amediately a technician is called amediately and I'm all set amediately

5 years ago

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Gunnar Palm ,

I have been trying to get my washing machine fixed since May 28. Choice warranty keeps just telling me it's in their approval department and that I'll hear back within 24 but they never do. They do not honor their contract. They do everything in their power to avoid answering questions. I call to talk with a supervisor and rarely get called back. No one seems to be able to directly contact the approval department to find out what the status is, they just say to call back and never do anything!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter and handle accordingly.

Aug. 11th, 2020

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Ken Easton, PA

You suck. Repair person showed I paid for repair. You declined payment. When I purchasedEVERYTHING was covered. No not so much. I’m a developer currently building 350 homes an will make it my Mission to insure you get NO business from my clients and will advertise against you at every trade show I participate in. Your follow up email from supervisor never appeared. Your credit card sure worked when I bought policy. Unbelievable performance never again and I’ll do my best to insure nobody I know comes to you. I wish there were negative stars to give

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under User Agreement.

Aug. 10th, 2020

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John Wilson Dallas, TX

Our last problem was very easy and the tech fixed things to "like new" condition. We are very satisfied with the service.

5 years ago Edited September 14, 2021

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Ray Reyes Fuquay-Varina, NC

Everything was fine until I saw that I got charge $60.00 for a phone call service and if I knew it I could it do it online and save the money. that $60.00 is a rip off.

5 years ago

Choice Home Warranty Reviews