Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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LaToya Camp Fort Worth, TX

everyone seems to be nice when they arrive and haven't had any issues

5 years ago

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Shirish Kadakia Warren, NJ

It is responsive, took care of issue in a reasonable timeframe.

5 years ago

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G Magers North Richland Hills, TX

Fast to respond and repairs are completed by reputable companies.

5 years ago

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Gerald Jones Shawnee Mission, KS

Have not heard from the service text about repairing my microwave and also haven't heard from anyone about the warranty on my dishwasher

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 19th, 2021

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susan Sours Claymont, DE

It took so long to get the parts and the hot water heater still does not work. If I have to pay to get it fixed I shoul d not have to wait too long and then it should work.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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karthik wuppugundur Aldie, VA

Work was done the right way with explanation of what is being done.

5 years ago

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Ebonnie Clarl Washington, DC

good and quick service, the technician came the next day an d was efficient

5 years ago

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Tom Miller Fort Myers, FL

They always sent a high quality repairman within a days time.

5 years ago

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Mike mayeaux Lumberton, TX

You need to find out how long it will take to get service to a coustomer. 7 day to get rep. To a. Customer for ac repair. In August.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Debi Andrisani Toms River, NJ

Quick to respond and decent rates and the monthly cost is very reasonable

5 years ago

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Lina Midlothian, VA

Scheduling a service is fast and easy. No issues with quality of services.

5 years ago

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Verified Customer

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Cosme Rennella South Miami, FL

Choice is prompt in responding to my needs and resolving my household repairs.

5 years ago

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Patricia A Tos Wichita, KS

Service was provided right away with a Co. that knew what they were doing

5 years ago

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Jeanne Rich Middletown, NJ

They respond quickly to my service requests and send competent repairmen

5 years ago

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Jacqueline Thueringer Sun City West, AZ

Our air conditioner needed repair and it took 3 days to get a repair company assigned

5 years ago

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Thomas & Betty Chicago, IL

Customer service is responsive and get back to me with updates. It is the best price too.

5 years ago

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Willa Freeport, NY

They sent a reputable company and they were very professional did the job well.

5 years ago

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Rob Shelby Anthem, AZ

Although we used the service and our issue got resolved, we paid a tremendous amount out of our pockets to get the issue resolved.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 16th, 2021

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Verified Customer

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Sara Roppolo Smithville, TX

Quick to make appointment, key guy came out in a timely manner. No complaints.

5 years ago

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Scott Corbett

Easy process to file a claim, fast turnaround.

5 years ago Edited January 10, 2024

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Verified Customer

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Mary Fort Washington, MD

Prompt and courteous service. Very satisfied. Will refer to others.

5 years ago

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Terry hoss Johnson City, TN

Excellent service, timely response times, excellent buy for the money

5 years ago

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Allen Hollingsworth Virginia Beach, VA

Very responsive and have had no problems with getting claims addressed.

5 years ago

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MARGA Safety Harbor, FL

When I called to report my problem service was timely and professional.

5 years ago

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Amber Las Vegas, NV

They will find a vendor usually within 24 hours and with the phone #.

5 years ago

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Carmell clapp Butner, NC

Good service and trustworthy! Very prompt in solving my problems!

5 years ago

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Charlene Corley Clinton, MD

Fantastic service, reliable vendors, prompt response to claims

5 years ago

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Dale Williamson Pekin, IL

Prompt attention to my claim. The technician was knowledgeable and efficient.

5 years ago

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Deborah Ellis Lawrenceville, GA

They have been able to service all of my issues in a timely manner.

5 years ago

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Michael Bailey Lewisville, TX

Because it appears they pick and choise what to cover wven if in the contract and w8ll not replace with like items.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Don mcdougall Collierville, TN

Great service and support. Very professional technicians and super supporting customer service

5 years ago

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Dwight Stewart Aurora, CO

I like the fast reply’s an the quality of service there company offers

5 years ago

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Julio Rios Wilmington, NC

Good customer service Quick response to get a technician to your home

5 years ago

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Frank Morelli Kendall Park, NJ

2 calls so far and neither was covered. The good news is you do respond quickly with knowledgable people.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Gail Mehaffey Las Vegas, NV

Just had a problem with my air conditioning, was taken care of quickly

5 years ago

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Gary Hillermann Lorain, OH

Keep raising deductible, techs not doing repair right, 1 out of 3 claims it takes days to get a tech to our house

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Verified Customer

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Max Ghafar Irving, TX

Home Warranty denied the repair diagnosed by their plumber after a week waiting for plumber to show up. I had to call a plumber and pay $250 to unplug the sewer line.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Jared Henson Mobile, AL

Did a good job on the work they did. They were very nice an professional

5 years ago

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Beverley Parrillo Okatie, SC

I should have received a new dishwasher, instead I paid $85.00 to get the old one that is doing the same thing before the service call.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Katherine De Preter Bedenko Lake Forest, IL

It has been over2 weeks & they haven’t repaired our 14 yr old dishwasher. The technician had advised replacing it. All I want is a working dishwasher.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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Sheila Williams Saint Albans, NY

The tech that I received to service my fridge was the best ever

5 years ago

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Louise van Rensburg Queen Creek, AZ

We had a problem with a recirculating pump and it was seen to in record time.

5 years ago

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Mark Steven Bahr Minneapolis, MN

Excellent timing, great service, would highly recommend to friends and family,

5 years ago

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Verified Customer

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Martin Jimeno Las Vegas, NV

Like a lot of these company's they do not replace your appliances! There's a limit so it's gonna cost you big time!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Mashhud Mirza Memphis, TN

Our water heater was leaking, it was replaced under warranty promptly.

5 years ago

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Verified Customer

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AJ Sugar Land, TX

The way they handle the claim. Very cordial and professional

5 years ago

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Wendy M Atlanta, TX

Got appointment quickly and technician was professional & polite.

5 years ago

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Carla Monsalud Las Vegas, NV

Fast and quality service, good technician and customer service.

5 years ago

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Norma Swank Oswego, KS

Very commendable. Even in this epidemic got some one to come fix my Dryer.

5 years ago

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Bob Kuehn Tomball, TX

Fast.. fixed the problem. Techs were very friendly and professional

5 years ago

Choice Home Warranty Reviews