Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

star star star star_border star_border

Oscar Ringo Willingboro, NJ

Nice communication however a long waiting period for a service person to come out to our residence plumbing is a serious situation so the cost does not equal service time!! Needs improvement

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

star star star star star

Lyn C Sugar Land, TX

Been there for me when appliances failed. Gave a discount, not true replacement when it couldn't be fixed. Excellent customer service.

5 years ago

star star star star star

Alyese Harris Richmond, VA

Professional, knowledgeable, and transparent about this company. Readily willing to offer extras if they can. I've made a great Choice!

5 years ago

star star_border star_border star_border star_border

Kathleen Sheehan Ketchum, ID

I am very unhappy with service. I spent a thousand dollars..rather I gave this company a thousand dollars for no return value. I would never recommend this insurance. It is not wor to the frustration. Not once have they come Through in a claim. They make appointments with technician that have no clue they were scheduled. They never show and when I ask for another technician one is not assigned.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

star star star star star

Laverne Simpson Surprise, AZ

your company sent out and awesome tech and got the problem taken care of in very little time was very professional and friendly

5 years ago

star star star star star_border

Ambrizrus Ambriz Surprise, AZ

After we made the call for service on our pool pump, Choice Warranty responding immediately via email and a service company contacted us within 48 hours.

5 years ago

star star star star star

Richard Hersey ,

Doors and More was here for my Garage Door and was professional and completed the job quickly. Recommended Doors and More to friends.

5 years ago

star star_border star_border star_border star_border

S Pery Kissimmee, FL

Choice did not cover any of the appliances that had broken. I've had them for years and I'm tired of giving the money and them always refusing to cover what is broken. Air conditioner coils had an issue they did not cover. Dishwasher they water sprayer inside the dishwasher broke. Then melted to the heating element on the bottom. They said they would not cover that. I am done with this company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 5th, 2021

star star star star star

Randy McCurry Fort Mill, SC

Process for requesting a repair was very simple online. Dedicated Heat and Air was very responsive and was able to quickly make the repair.

5 years ago

star star star star star

DARLENE ELFERING Lake Havasu City, AZ

Under the circumstances surrounding the COVID-19 Virus I feel that Choice is doing all they are able for their customers.

5 years ago

star star_border star_border star_border star_border

April Dunchie Pikesville, MD

I have been a customer for many many years, never used the warranty until I needed it on December 21, 2020, when I was told my plan did not cover my Water Heater. The main tank is exempt as well as many other things. The conclusion is only parts are covered. Very misleading and this is why they sell sight unseen because they know the restrictions. You do not get the policy until you pay so you do not see all this upfront. SCAM ALERT!!!!! I see they have prefilled Amazing and this is not amazing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 4th, 2021

star star_border star_border star_border star_border

Teresa Phoenix, AZ

I have a Viking refrigerator had same technician out to fix my refrigerator. My refrigerator is messed up for the third time now choice is telling it’s not the same refrigerator the serial number doesn’t match same technician had called the telling it’s the same one . Choice will not fix it . They keep claiming it’s not the same refrigerator even tho the technician is telling them it’s the same one . Worst company !!! Getting an attorney because I can see numerous people are complaining about their refrigerator not getting fixed . This needs to stop now .

5 years ago

star star star star star

FRANK A DELAURO Melbourne, FL

Am handicapped, hard of hearing and the representative iIspoke to was very understanding and helpful with my claim# 106442337

5 years ago

star star star star star

Ike Isaacs ,

You guys are very reliable and responsive. My estimates was sent in and within some few hour it was approved. Now I have heat in this.cold weather .

5 years ago

star star_border star_border star_border star_border

samuel hatcher Las Vegas, NV

i had a pipe burst while i was out of town, it had been spewing water for over a week, tech came to fix it, i paid him $60 and then he tells me " choice will not pay to have it fixed" don't understand why it was turned down, something about corrosion, the pipe was in ceiling above my closet, no damage upstairs, the only corrosion was from where water was leaking and it corroroed the pipe, you guys blew it on this one and i'll let everybody know

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 4th, 2021

star star star star star

FrankieSue Newell Canonsburg, PA

As soon as I put in a claim I got an immediate answer as to when I would see a technician. Almost the next day it was taken care of on the spot.

5 years ago

star star star star star

Bill Lichtenstein Fort Lauderdale, FL

Garage door malfunction. Wouldn't stay closed. Service came. Made necessary adjustments. Worked great afterwards! Thank you!

5 years ago

star star star star star

sreed Delaware, OH

The tech arrived to our home same day I submitted a claim online. He completed a repair that hopefully will keep our AC working through the summer.

5 years ago Edited September 14, 2021

star star star star star

Warner Beem ,

The support team is incredibly friendly and supportive. Honestly speaking I've never had been treated so well. Deeply thankful to you!

5 years ago

star star star star star

Vondelear Walker ,

Jay was very friendly and professional. This was my first claim and he cared about my situation and acted quickly. I appreciate that very much.

5 years ago

star star star star star

Debra S. Oliver

They were prompt and professional. They were also trustworthy. The quality of their products is very good, and they were very knowledgeable regarding the products and expertise. The Home Choice experience was very pleasant.

5 years ago Edited September 14, 2021

star star star star star

JR Richardson Orlando, FL

I liked that the agent I spoke to was very informational, clear, and to the point. He also worked to get the best deal possible which was very nice.

5 years ago

star star star star star

Jasmine Tsai Drobnicki Dallas, TX

Easy to contact and reach out to them so far. This was the first time that I have reached out to them for a needed service.

5 years ago

star star star star_border star_border

KATHY HOOD McGregor, MN

I am giving CHW a generous 3 star rating because I was allowed to choose my technician. However, CHW's lack of speed for approving my claim is a generous 1 star. It is almost Christmas and I don't have an oven for baking!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2020

star star_border star_border star_border star_border

Kelli Jackson Whitehouse, TX

CHW was not there for us when one of their contractors performed horrible a/c service, caused hundreds of dollars of damages to my home and CHW would not give me the insurance information of their contractor. 4 months later we are still dealing with the same problem caused by their contractor and now CHW tells me my claim is no longer covered because of a cap. Even though the continued problem has been caused by the contractor that performs work for them.

5 years ago Edited December 8, 2022

star star_border star_border star_border star_border

Frederik Wendelboe Bay Shore, NY

Frankly your company/plan sucks. This is the 2nd time I'm trying to have an appliance repaired and after you trying for 48 hours, you can't locate a service provider. I have called 4 different ones, and none want to work with you. You either do not pay them enough or fair market value, or you don't pay on time. I will NEVER recommend your company to anyone.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 14th, 2020

star star star_border star_border star_border

Ronald Stokes Greer, SC

Always a hassle to get anyone and why would a claim that CHW could have saved me $30 by providing a service tech to find our water/ice problem. No CHW told me to get someone and I did he discovered the problem and the service fee was $75 is it to much to ask to get the $45 fee reimbursed since CHW couldn’t supply service?

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 14th, 2020

star star star_border star_border star_border

Wanda Moon Lebanon, TN

Not happy currently with Choice Home Warranty. A faulty gas valve in my heating and air unit they said was not covered and they sent me a portion of the contract regarding roof. No where did I find in the contract about a gas valve. This should have been a covered part. Especially since I pay for the total plan and not the basic plan.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2020

star star_border star_border star_border star_border

Richard Smith Faribault, MN

I am not so pleased with the service SO FAR. I had to wait 2 weeks to hear back from the vendor about my service call and there was ZERO follow up from Choice to make sure my service was being handled. I was the one to push Choice to find me a service person to begin with and that took a week and 3 days to get scheduled. I was not pleased with the first chance Choice wants to lay off the finding of a service person to me instead of working to get someone out. Luckily the service was not an emergency. I would hate to see how that would go.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2020

star star_border star_border star_border star_border

Kelly Salt Lake City, UT

The technician who came was very good. However, Choice Home Warranty has denied to pay him. We have a leaking shower head, which was not leaking when we moved into our home over 30 days ago (the waiting period). Choice claims it was a pre-existing condition. Yes the pipes are pre-existing but the leak was not. The Home Inspector did not find one before we moved in and it did not start until after 30 days of being here. If this is how Choice Home Warranty works I want to cancel my policy and get a full refund.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 9th, 2020

star star star star star

DHARMENDRA PATEL Cranbury, NJ

Any questions related to claims are promptly responded. This helps to understand the next steps associated to claim filed.

5 years ago

star star_border star_border star_border star_border

Cheryl for Eric Springboro, OH

Heat has gone off twice in less than three weeks. Heating and air people were great, but choice was miserable. My husband is on a vent in icu - each time a ticket was opened - my son (first time) and I (second time) gave MY CELL PHONE as contact. Yet choice gave JFK Heating my husbands cell so they didn’t schedule me - I had to call. Thankfully they worked me in each time. I have enough on my plate right now. Miserable experience.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 7th, 2020

star star_border star_border star_border star_border

Lynn Booth Weatherford, TX

The technician that came out was polite and informative. He advised us that unfortunately due to some water getting through our drains and no total stoppage or backing up that CHW would not pay to snake the drain. In addition, CHW does not pay to camera to find the location of the blockage. O was clear of the issue when I submitted the claim so if it was not covered why would CHW send out a plumber. Nothing was done but I still had to pay the service call fee.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 7th, 2020

star star star star star

Jeanine Duhon ,

Highly rated online. Very professional, concise, courteous help with my purchase. Adam D is a definite employee plus for your company!

5 years ago

star star star_border star_border star_border

Deborah Daniel Southaven, MS

The Service Representative that I spoke with was in a hurry to close the "deal." He gave short abrupt answer and I asked several times for specific answers. I sincerely hope that the future service I receive is better than the initial service. I signed up for Choice warranty, but it left a 'bad' taste in my mouth. Deborah Daniel

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Nov. 30th, 2020

star star_border star_border star_border star_border

Bruce ,

I have had Choice Home Warranty for nearly 5 years. I have paid them nearly $2000 in premiums. I have had about $ 600 in paid claims. I currently have a plumbing leak under my home. Plumber needs to access through my floor. On Choice website if you read terms and conditions it says they pay up to $500 for access to plumbing. My claim was denied and I was sent a copy of my contract which states they do not pay for access. What is going on. I call this false advertisement. When you call you get the run around to speak with somebody in charge.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 30th, 2020

star star_border star_border star_border star_border

Sb ,

I pay for protection on things that may breakdown. I file my first pool claim and it is DENIED because a pipe was cracked? Are you kidding me?? I asked specifically what would be covered when I signed up. There is absolutely no reason this should have been denied. This experience has me second guessing why I switched companies. Your company is dishonest, misleading and the worst experience I have had to deal with. Be honest and tell people you really just want their money and you don’t want to pay out on claims when people need the service they are made to think they are getting.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 30th, 2020

star star star star star_border

Dale Love Knoxville, TN

Technicians were helpful, communicative, and they did a good job. The only downside was the slow approval from Choice Home Warranty’s end for performing the work.

5 years ago

star star_border star_border star_border star_border

christa wyatt Proctorville, OH

Was so so about my first claim.. they made it somewhat right.. second time I was lied to & still waiting on a supervisor to call me beck 3 weeks later, had to file a 3rd claim for 2nd claim because the company they sent sucked 3rd claim was denied due to rust the email stated but the heating element was melted in dishwasher so not sure where the “rust” came from... nothing about rust in description from company that came out.. save your $ for another company

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 30th, 2020

star star star star_border star_border

Scott Donnelly Cape Coral, FL

Appears to be comprehensive coverage. Seems to be a great price for the length of the contract. Literally just agreed to contract 30 minutes ago. Hopefully the communication and responsiveness is as good if I make a claim.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback to the Director of Sales.

Nov. 30th, 2020

star star_border star_border star_border star_border

Matt Ehlers Doylestown, PA

Choice warranty gets a service technician out so they can diagnose the problem. Once they complete the eval then they need to submit to choice warranty to verify work will be approved. Choice warranty then always finds a loophole to decline the work and customer then has to pay out of pocket for the repair anyways. They've declined almost all claims I've put in over the past 5 years and unless its a simple cost effective fix will not approve. You're better off putting money in an account each month and saving that for repairs that come up. Would give a zero if available.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 30th, 2020

star star star star star_border

Alynettem Missouri City, TX

I’ve been with Choice Home for at least 15 years and I’ve been a satisfied customer since... all of my claims have been fulfilled without any issues...

5 years ago

star star_border star_border star_border star_border

Richard Canfield Cape Coral, FL

Great sales guy. After I signed up he’s disappeared. Impossible to get through and kept getting transferred to a computer. Tried to get a printout of my contract and was told Choice Home was a green company and denied my request. I’m 77 and handicapped and finally, on a one time basis, they’re going to send me a contract. Maybe. I dread putting in a claim.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 30th, 2020

star star star star_border star_border

Eric Moore Merrillville, IN

The sales rep was a little quick on the phone I just wanted to ask a few more questions. I'm very excited to be involved with this company so let's hope CHW wants to let me I was hoping to get my roof done.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Nov. 30th, 2020

star star star star star

Yunus Kathawala Austin, TX

Great service providers, courteous and efficient. Interactions for a claim was awesome. Highly recommend Choice Home warranty.

5 years ago

star star star star star

Bob Monts Fort Myers, FL

Though individuals would cancel after they had agreed to do the job. Choice kept seeking a new technician so our repair could be completed.

5 years ago

star star_border star_border star_border star_border

Jason Jones Cincinnati, OH

I have owned my home and had the warranty for about 3 months now. I had a leaky dishwasher that has been serviced twice now, costing me two service fees. Upon the 3rd technician suggesting the dishwasher be replaced, I was given a lowball cash offer by Choice Warranty, and after declining the cash offer, my claim was given to a specialist who has not returned my call or email so far. Follow up-12/1. Spoke with an agent at Choice, who continued to give me a ridiculously low offer. I will never do business with this company again, and I strongly recommend to everyone to STAY AWAY.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 23rd, 2020

star star star star star

Keith Hickman Fairfield, OH

I would recommend Choice Warranty to anyone without hesitation. The coverage is great and came through when it mattered most.

5 years ago

star star star star star

Raxger San Rafael, CA

It has been very well done and I would recommend this for everyone this is legit the best there could possibly be, I’m glad I bought it.!!

5 years ago

star star_border star_border star_border star_border

Jamie Byrd Paducah, KY

Not a pleasant experience with CHW. Denied claim within minutes of submitting it because of “rust”. One intriguing thing is, you can’t submit the claim until you describe what is rusted on your HVAC system. There is a question of what is rusted on your system , and there is not a selection for none or nothing. Beware this company is a scam

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage
We regret losing you as a customer.

Nov. 19th, 2020

Choice Home Warranty Reviews