Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Lin M Denver, CO

Friendly customer service quality repairmen and timely information about any issues pertaining to repairs.

1 year ago

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Christian Charlotte, NC

So far in the years that I realize that service, they have always been quick, and Johnny on the spot with everything.

1 year ago

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shannon fields Sacramento, CA

The agent as well as the costumer service person who called were very kind and able to answer all of my questions.

1 year ago

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Papi Libre Edison, NJ

Buyer beware! The worst company I’ve dealt with. They’re totally inflexible and read off a script to make the customer experience as frustrating as possible and provide the bare minimum for your claim. Once they decide on a claim they refuse to reconsider it under any circumstances, Avoid them.

1 year ago

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Judy Smith Carson City, NV

Easy to schedule and generally prompt appointment time received. (That’s always a challenge if it’s AC in the summer or furnace in a cold snap)

1 year ago

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Suzanne schnell Cape Girardeau, MO

He did an awesome job. You are likely to have him on your staff. Unfortunately. I don’t remember his name.

1 year ago

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Pat Goodview, VA

I’m very frustrated with the lack of service. They scheduled a technician to come 2 times and they were a no show and they said they would find a new technician which they did not. Asked for a manager to call but they didn’t. I am trying to get a company that I found to get all the paperwork they need to get my heat pump fixed

1 year ago

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Kathy Lubbock, TX

NOT happy,at all,with replacement toilet. I had a handicap toilet with elongated seat & they replaced with handicap round seat. NOT HAPPY AT ALL WITH NEW TOILET with one exception that I do like how it flushes & flushes with force. I was very pleased though with the plumbing company they sent out

1 year ago

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Debbie Cobb

I'm not sure yet.will need to wait until I use the service. Representive was very helpful, answered my questions thoroughly, gave me peace of mind.

1 year ago

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Jill Redmond Warren, OH

Great company Made request for service one day and plumber came next day. Worth it just so someone shows up

1 year ago

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Bert Olathe, KS

Was very disappointed with call regarding furnace no heat. Have serviced regularly every year and was still told that the furnace flame sensor was not covered.

1 year ago

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VS Lake Zurich, IL

Company only pays for "builder" grade equipment which is lot lower quality than our existing equipment. Some services are supposed to be covered that they did not and when I appealed and followed up several times, still haven't heard back. Stay away from this warranty company!

1 year ago

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Larry Pittsburgh, PA

Do not have a choice on what maker model. The replacement of an appliance will be. Would like to upgrade, but they do not give you that option. Even if I'm willing to pay.

1 year ago

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deidre tripoli Kailua-Kona, HI

Very disappointing service. Service technicians on this island refuse to work with this company. Very difficult to navigate the website and difficult to speak with an actual person to resolve these problems. I'm sorry I ever signed up for this warranty.

1 year ago

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Carrie Richmond, TX

Poor customer service, long wait times to get a contractor to your home. Will not renew with this sub-par warranty service. Used to be so good in years past, but so deficient now.

1 year ago Edited January 10, 2024

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Christy Mansfield, TX

Choice Home Warranty send out subpar people who do not know what they are doing, nor have the right tools on their trucks. My husband had to loan the plumber the right tools to take apart our faucet, which he then lied about the issue and voided out our warranty.

1 year ago

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Muzette Alcocer Bentonville, AR

Customer service is difficult to deal with, the resolution team is hard to get in touch with. I've been made promises and they haven't been kept, I filed a claim in July of 2022 regarding my ovengama it is now February 23 and it still has not been fixed or replaced.

1 year ago

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Ranson Winchester, TN

It took over a month for them to satisfy my claim. Then they decided on two occasions to pay for the upgrade in the fan. I expected replacement of the same item and that was not the case. They only allowed me $70 and I even downgraded to $175 fan. Not satisfied at all. The company is hard to work with and has no contractors.

1 year ago

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Matthew Henderson, NV

Replaced pool motor with a rebuilt one that was defective. Refused to install a new one. Many phone calls later with pool service they sent with no positive results. Ended up having to pay my regular pool service $2600 for a new correct motor.

1 year ago

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Todd Alan Fowler Kingsport, TN

Very efficient. HV/AC working well again. Pleasent conversation with the company on the phone every time.

1 year ago

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Jana McLain Boerne, TX

The process to get assistance with my washing machine was chaotic at best. After weeks of no information, I was told that there is a flat rate offered when a replacement is necessary. There was not room for discussion. Very dissappointed in the overall customer service and process.

1 year ago

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Sharon Houston, TX

I like the technicians that did my repairs. The exclusion have rendered most of my household not covered. I made a mistake I. choosing Choice Warranty.

1 year ago

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Susan Schmidt Elgin, TX

Probably the worst warranty company ever. I got lowballed on a replacement dryer. American Home Shield never did that. Guess I have to go back to them. They have sent one decent technician to repair my dryer. The other one was a disaster who has sent threatening messages which I informed Choice Home Warranty but they don’t seem to care.

1 year ago Edited January 10, 2024

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Bernie Parent Simpsonville, SC

Choice's first two service companies did not show up as scheduled. The third service company has been professional. It had taken over a month of conversations with Choice to get service.

1 year ago Edited February 21, 2023

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George Madison, AL

The gentleman I spoke to was very helpful explaining all the various payment methods and my coverage requiments.

1 year ago

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John Celestino Tonawanda, NY

I was not able to contact the contactor by phone or email (Sears). They told me the dates they could come and never gave me a choice. I travel a lot and I needed a range of dates and every time I canceled because I was travelling, they set another date that I was on the road. Finally I paid a local contractor to fix my oven.

1 year ago

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Aiko Chico, CA

Not able to talk to live agent to submit claim. Still haven’t found a technician still. Not sure what kind of technician I’m looking for if I choose reimbursement option then scared I won’t be reimbursed after spending all this money to have a warranty

1 year ago

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Vianey bm Norfolk, VA

Terrible! The manager assigned to my case was rude and when I told her that my fridge cost was 2800 and the 900 dlls she offered was not enough and she told me that the maximum she could offer was 1199 and I did not have another choice. When I asked Victoria to let me speak to her manager she told me with such a bad attitude I’m the manager.

1 year ago

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Jesse Aguirre Houston, TX

This company is ver professional from appt settings to tech repairs. They repaired my dryer to it’s peak performance

1 year ago Edited February 17, 2023

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Jeanine Wayne, PA

It took too long to get someone to do our service or food when dad when we called for a refrigerator repair . And now my fees have gone up without any notice I'm not very happy

1 year ago

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Jeanine Brown Las Vegas, NV

Knowledgeable and Professional and kept me apprised of everything that needed to be done and was done.

1 year ago

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JPL Savannah Savannah, GA

Great service providers. Quick and efficient. No problem with replacement parts and units. Worth the money and ease of mind.

1 year ago

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Narvel Mesa, AZ

We select the find your own repair contractor to be reimbursed, just wish that process was a faster reimbursement than 30 days. We like CHW

1 year ago

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Melvin Mouton Las Vegas, NV

Water is still leaking so I’m not happy with that. I understand it might not be all of your fault but you are a part of it. I don’t understand why I have to live this way for so long. It’s been over three weeks now that I’ve had this problem, so when will it be resolved?

1 year ago

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Lucie Peachtree City, GA

It took a very long time to receive a EMAIL for the voucher to purchase a new dryer and it was only good for a purchase at Lowes. I could have gotten one at a nonprofit store much cheaper.. Had to pay $330 more plus delivery and installation.

1 year ago

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Judy Kummala Rogers, MN

Claims never paid to me after I paid them! Went without being able to use my toilet, water ext. for 10 days and with the first claim I talked to many people that promised me they would review my case and they never got back to me. Did nothing but lied to me!

1 year ago

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Beverly Floyd Manassas, VA

I appreciated the fact that my hot water heater was fixed and I only had to pay for the service call.

1 year ago

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Linda S Johns Island, SC

They do not cover or replace as stated in their contract. Rarely can get a repair person to our home and those that do come are not very knowledgeable. Had a couple good ones. Spent 395.00 for three visits for a dryer and it was a plugged vent. Horrible, horrible company!

1 year ago Edited May 16, 2023

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Rick Miller Daphne, AL

The first response was quick and the work done was excellent. The second response tough a little longer, satisfactory.

1 year ago

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Denise Alvarado Las Vegas, NV

I will not be renewing my contract with Choice, the Technician was great, you declined to fix the washing machine. The bearings on the washer was the cause of the loud noise and the reason it went to high spin no matter the size of the load.

1 year ago

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Ed Denver, CO

i have been waiting 4 weeks for my dishwasher to be fixed.i have received zero calls and i need this fixed asap.the person that came out to fix the dishwasher said he had to order parts.4 weeks without a call,email or text.please i need this fixed asap.

1 year ago

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Delores Farmington, AR

Had appointment yesterday scheduled 3:00pm to 8:00pm with plumber. I finally went to bed at 10:15 pm. Multiple phone calls went unanswered. Never showed up. Never returned any phone call. Even left a message on the Facebook site. Very disrespectful.

1 year ago

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Patricia A Brown Rowlett, TX

Just recently had someone come how to fix my heat. It cost me $85 and now choice does not want to pay for it their part I am 68 years old my heating unit is in the Attic I'm not able to get up there to get anything done to it and I don't know that much about it that's why I have a home warranty

1 year ago

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Shravan Devulapalli Novi, MI

Good service. Had two issues with my two furnaces and they worked with local companies to fix them asap.

1 year ago

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Jacqueline Jacobs

I like the fact that I will receive a phone call from choice Home W 2-3 hours prior to technitin call

1 year ago

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Ashley Blair Nashville, TN

The individual was very knowledgeable and able to explain to me what the issue was and how he was going to fix it.

1 year ago

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Dana Fairbanks Phoenix, AZ

Anthony was exceptional in every way; great customer service, quick response time, excellent at his craft...

1 year ago

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Ron Leeder El Segundo, CA

I purchased a home warranty from this company. And when I called them on a claim for my ice maker. They denied my claim without a reason. I paid in full. And they did not honor my request for a refund. If I could get my money back, I could purchase a new refrigerator with a working ice maker.

1 year ago

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Thomas St. Petersburg, FL

it is difficult to reach a live human. they assign you a company and the company that you are assigned to for the work is robots only until the time is too close to reschedule or anything, or speak to a live human. The technicians who do the work are outstanding and of high quality.

1 year ago

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Jason Omar Albuquerque, NM

The tech guy was quite exceptional. He had as his partner his son. I like that a lot. Both were very professional

1 year ago

Choice Home Warranty Reviews