Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Rodney Willoughby Chicago, IL

This company is HORRIABLE. Do not use them. They list major items that they will cover. Then when you have a unit goes down. They tell you that item is not covered and you (the Home Owner)will be responsible for X amount and Choice will cover the Labor A joke. Will never give them a good score on anything

1 year ago

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Deidre League City, TX

Contract price was good. Seems like what I need isn’t covered. When I call I get different responses depending on the agent

1 year ago

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Verified Customer

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Shajahan San Ramon, CA

the job performance was excellent they were clean and explained what the issue was I am very happy thank you

1 year ago

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Verified Customer

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Arthur Charlotte, NC

Choice sends a technician in a very short time. All the technicians have been very good at their craft.

1 year ago

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Verified Customer

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Shirley Farmersville, TX

The couple of time they have actually paid for service would have been cheaper for me to pay to have them repaired than pay the $85 each visit plus the cost of the warranty program.

1 year ago

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Verified Customer

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p bailey Austin, TX

prompt service, knowledgeable technicians. Was disappointed that water softener wasn't allowed to be covered. isn't it part of the plumbing system?

1 year ago

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Verified Customer

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Max

My AC and heating system was broken done According to the contract Choice home warranty was supposed to fixed the problem but they denied it .I have 4 contracts under their policies, I am going to cancel my contact with them

1 year ago Edited May 15, 2023

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Verified Customer

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Ave Reagor Apollo Beach, FL

I don't like that the repair service schedules an appointment for me first before ccalling to ask me for a convenient time to come out to my home for servicing.

1 year ago Edited January 10, 2024

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Verified Customer

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Louise Everett, MA

They seem to be a very good company, but some of their technicians are somewhat slower than I expected. Maybe I expect too much.

1 year ago

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Verified Customer

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John P Fayetteville, GA

AC WENT OUT DUE TO A BRAKE IN GAS LINE. AC WAS WORKING FIR FOUR MONTHS POST PURCHASE OF HOUSE. Choice would not repair because it is not a part of the AC system. Absurd way to not cover an extremely important component of the home.

1 year ago

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Verified Customer

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steve magr Tampa, FL

The response time was fast.The repair made the same day . I have been with other home warranty companies so I know .

1 year ago

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Verified Customer

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Don Sierra Vista, AZ

Poor service, unable to understand service representatives based outside CONUS. That is a real detracting from the quality of service. And not making full reimbursements for the actual cost of repairs or replacements puts a sour note on the quality of service and company.

1 year ago

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Verified Customer

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Micheal Gibbs El Centro, CA

They lied about having enough contractors in this area to service our needs. Even though I was supposed to pay only $85 a claim I ended up pay the whole fee for service from their contractors. It took 5 days for the electrician to show up.

1 year ago

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Verified Customer

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David Conway, SC

After 4 trips from the technicians, my refrigerator is still not working. If they can't fix it, I need to purchase a new one as I'm losing food ,. What is the criteria for replacement?

1 year ago

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Verified Customer

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Tiffany S Alexandria, VA

If choice home warranty didn't still owe me $94 from a duplicate warranty that was cancelled in back in December 2022, and that I've already called 4 times about, I might have been able to rate this higher; but, I will definitely not be renewing.

1 year ago

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Judy B Folsom

The tech was on time, explained the problem and installed the part. Happy with the service. Thank you

1 year ago

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Verified Customer

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Geri Lockridge Fayetteville, NC

My hot water heater had to be replaced. The job was done in a timely manner. Thank you for being there for me

1 year ago

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Ali Arnerich Sloughhouse, CA

The follow through and assigning a service tech was excellent! The communication and updates are superb as well!

1 year ago

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robert norris Fort Lauderdale, FL

They always ready to help and send the technician as soon as Posible. Never had a bad experience with them.

1 year ago

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Verified Customer

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Mattie Houston, TX

I have been disappointed and dissatisfied about CHW for over two years. They will not replace my washing machine. They keep sending service technicians to come out and I pay $75-$85.00 every time and it is still not working right.

1 year ago

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Verified Customer

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Kevin Bridgewater, MA

Waiting since 3/16/23 for my washer to be fixed. Still don’t know when it will be fixed. Today is 4/13/23 Costing me a small fortune to wash my clothes.

1 year ago

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Mark Folloder

0 The company they sent showed up on time was pleasant and has addressed the problem and got my AC running.

1 year ago

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James Green Mesa, AZ

Troy was very engaging and helpful. He presented the facts succinctly and explained the coverages well.

1 year ago

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Verified Customer

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Ruth Salinas, CA

I am still waiting for reimbursement for the heater installed in February. I paid for it & would like to pay back my credit card. I have emailed you & sent you copies of the bill.I would love to give you 5 stars but can't until In am repaid. Ruth Karnow

1 year ago

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Verified Customer

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T Samuels Upper Marlboro, MD

We appreciate that the contractors sent to address our plumbing and appliance issues were competent, professional and on time.

1 year ago

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Verified Customer

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Jacqueline Cheatham Chicago, IL

I needed my dryer repaired. I tried to edit my my account to to add my mobile number. That didn’t work. I called about this dryer several times. I’m tired of your representatives reading from a book and not listening to me. I called sears myself and ended up paying $189 to get my dryer fixed. Your company is the worst!

1 year ago

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Verified Customer

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Roberta Bracamonte

The response from Choice has always been timely and the repair companies have always been very professional.

1 year ago

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Cinda Staley San Francisco, CA

The repair was arranged in a timely manner. They communicated with me frequently about the status of the repair

1 year ago

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Verified Customer

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Nicole New Brunswick, NJ

Complete waste of money and effort to have them do absolutely nothing to help you when a technician either decides to do half a job and then abandon it, or when they just decide to come for the $80 (or however much you pay them to show up) and then don't do the job even after CHW approves of it.

1 year ago

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Verified Customer

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John Zhang Escondido, CA

Quick response and good service. Thank you for your high quality service. The plan is good value too.

1 year ago

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Verified Customer

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Ralph Chandler, AZ

repairs done quickly. however, I am not up for renewal until september, but continue to get one or two emails a day with the ''''''best deal''''' of the day. stop them

1 year ago

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Verified Customer

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Maxcell Miller Goodlettsville, TN

So far everything has been great!!! Had 2 claims within a month, they handled both claims quickly and professionally

1 year ago

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Verified Customer

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Joanette Suffolk, VA

I have been without my washing machine since February 24, 2023. I've had the technician out twice as well as an Electrician . I was told that a refurbished part was being ordered on March 24. I have not received the part and I'm inconvenienced without a washing machine.

1 year ago

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Jimmy H Victoria, TX

Opened a claim on a Monday. They didn’t find a tech until Thursday. Tech showed up on Saturday. I paid for a 24 hour dispatch. That obviously didn’t happen. Not sure what I am paying for.

1 year ago

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MamaLisa Tucson, AZ

The technician was very knowledgeable and friendly and went above and beyond when repairing my refrigerator.

1 year ago

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Marybeth Hines Horseshoe Bay, TX

The rep did a good job- however- he kept trying to upsell us over and over and we kept saying NO. My husband almost cancelled the entire contract over it.

1 year ago

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Gurbaksh sandhu Turlock, CA

I donot say anything right now I just call for start my service I didnot have any service yet but the person talk to me sound very good.

1 year ago

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Verified Customer

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Neal Littleton, CO

Service has consistently been performed in a timely manner by well qualified individuals at a very fair price

1 year ago

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LONNIE FLETCHER Texarkana, TX

YOU SUCK AT CUSTOMER SERVICE. MISS INFORM CUSTOMER OF WHAT YOU PAY AND HOW MUCH. VERY BAD COUSTOMER SERVICE. I WILL NEVER RECOMEND CHOICE TO ANYONE. MATTER OF FACT I WILL TELL EVERYONE TO NOT DO BUSINESS WITH CHOICE HOME WARRENT.

1 year ago

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Lorene Bergmann Ballwin, MO

Everyone I spoke to was very helpful and courteous. Made my decision to choose your company very pleasant.

1 year ago

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abul elahi Memphis, TN

Mr. Brayan C has professionally explained me about the choice home warranty coverage, and I made my decision. to go for it.

1 year ago

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Jamin Wharton San Antonio, TX

I disliked the way they slither through their responsibility to cover items. They make big promises on the sales side and deliver lies if a claim is filed. Shady business. Truly sad.

1 year ago

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Lisa Romero Queen Creek, AZ

I rate it a 5. He was knowledgeable and very polite to work with. Great plans to choose from and great prices.

1 year ago

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Tan Nguyen Manchester, CT

Chw did not approve the replacement of the baseboard heater element in my house after the service man diagnosed and asked chw to approve the replacement but you company was denied so I have to pay for the replacement because in South Windsor,Ct the weather is still cold we need to heat the home and we have no choices

1 year ago

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Verified Customer

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Marija Waukegan, IL

I have been well supported across a variety of home needs. The site is easy to use and to understand.

1 year ago

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willie barnes Baltimore, MD

I like the customer service and an option to speak with a person instead of the other methods that given to me

1 year ago

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Verified Customer

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john otero Chicago, IL

Customer service was terrific, they accepted my claim quickly and contact a technician to repair my problem.

1 year ago

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Ben Walker Cincinnati, OH

You , as a company do not listen very well , Nor do you communicate effectively . You misinterpreted my words and and made no attempt to hear me . I am waiting for a answer from you on my claim . this was claim # 191677974

1 year ago

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Verified Customer

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Kate Breen Atlanta, GA

I was told by having the multi year warranty if I moved I could transfer it to my new address, when I tried to do this they were very rude telling me no they can't do it for some made up reason on there part. That was one of the primary reasons I purchased from Choice. Extremely, extremely disappointed!!!

1 year ago

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melissa Carow De Pere, WI

Worst home warranty company out there. Do not provide replacement of appliances only a Lowe’s gift card that takes 30 days to arrive and is less than half the cost of actual replacement they also won’t cover installation.

1 year ago Edited March 27, 2023

Choice Home Warranty Reviews