Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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James Ebeler Washington, DC

Choice seems like they do jot care sbout thrir customers. Tried to call to duscuss smount provided for replacement but no response. We received 494 dollars to replace a 2400 dollar ice maker. Am not impressed with customer service.

1 year ago Edited January 10, 2024

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Delores

What I do like about your company they get the job done right the first time. No need for any return visits

1 year ago

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Valerie Las Vegas, NV

I don’t like that 2 plumbing issues cannot be addressed during the same appointment. I don’t like that I have to pay an additional $80 service call.

1 year ago

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Edwina Walker Houston, TX

Your company is far one of the worst I ever had to deal with My family and friends are all planning on finding a company who sends out very nice companies with integrity and not just a license your customer service is horrible as well as the people you send out to render service to us.

1 year ago

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Brian Billups Columbus, OH

The technician tried to convince me to purchase additional equipment that I didn't need. When he realized the equipment he said I needed was recently purchased and installed, he began to insult the previous technician.

1 year ago

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john cuda

Quick professional service. Knew what the issues were immediately and explained what was at issue and how to correct.

1 year ago

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Timothy Coachman Covington, GA

I appreciate that someone answered the phone. My experience was quite pleasant, I accomplished my task. Now waiting on a scheduled time.

1 year ago

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Robert Wiley Jackson, MS

So far so good. Only one incident and it was remedied quickly and satisfactorily. Technicians were very good.

1 year ago Edited January 10, 2024

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Prince Taylor Seattle, WA

I don't like you have to get things approved before they come out and fix the problem. Especially when you are paying for the problem to be fixed. Also why are you being charged extra when you use a credit card.

1 year ago

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Becky Saurers Columbus, OH

Great Job. Scheduled apt and fixed issue quickly. Technician was professional, knowledgeable and very efficient.

1 year ago

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Pamela Sadler Spring Hill, FL

Jennie was very personable, informative about the warranty as to what it encompasses very nice lady.

1 year ago

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Michael Caslander Sunnyvale, CA

The representative was not understanding of my concern. I needed to insist that the problem was not do to abuse. The problem was a wear and tear issue. She also was very difficult to understand.

1 year ago Edited September 25, 2023

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Gul Paryani Ponte Vedra, FL

Tech was polite smart fixed the defective part Quickly adjusted the faucet and was done in few minutes!!

1 year ago

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stephanie lopez Oakland, CA

Terrible. Communication is spotty, vendor choices often terrible, resolution is not guaranteed one way or another. I was a realtor for 20 years and have purchased hundreds of warranties for clients. This one is not good.

1 year ago

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C Griff Ellicott City, MD

Great value for the overall cost, they have some reliable companies that they use to fulfill service orders.

1 year ago

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Travis Hamblin Sandy, UT

Loved the service provider. CHOICE took OVER a week to assign the job even after stating they had elevated and prioritized my non-functioning system. Once assigned service provider was there within 24 hours. DEEPLY Frustrated with CHOICE's substandard customer service and deliberate indifference.

1 year ago

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James Collins Mesquite, TX

CHW set an appointment for the follow up with vendor that they did not honor stating I should have called to confirm, although, that was not the process for the initial visit. I got an email from XHW for the initial visit & it was set. The follow up is a disaster. I have to wait 3 more days for someone to repair my AC. Horrible!!!!

1 year ago

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Karen Fandal Mobile, AL

When I first signed up was disappointed with what was covered. The Customer Service has improved dramatically.

1 year ago

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Victor Laguna Hills, CA

Good and quick response to my claim and good and quick response from the technician. Thank you Choise Home

1 year ago

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Skip Hutnek Humble, TX

Absolutely terrible customer service. They are rude and unwilling to help. If I knew this in the beginning I would have run away fast from them. My opinion… go with another company. They can’t be any worse than Choice Home Warranty!

1 year ago

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Nona Demetre Ladera Ranch, CA

Job has not been completed, but technician was very efficient in diagnosing problem, and parts are on order.

1 year ago

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Angelique B Sacramento, CA

The sales representative was very helpful. He explained the program thoroughly and I felt confident in my purchase.

1 year ago

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Felicia Pensacola, FL

I like that I have one fee. It does take awhile sometimes to get a technician and you can’t pick your appointment time.

1 year ago

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Raymond G Fonseca Nampa, ID

What I don't like is a asked for the policy documents , and was told it would be sent electronically, I'm still waiting , today is July the 2nd. where are my documents. I paid for 42 months on my visa card. Do I need to ask for a refund?

1 year ago

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Leanne Kurdziel Indianapolis, IN

Customer service is horrible. It’s been 9 weeks without an oven, still waiting on my check to buy a new oven. Takes forever, their process makes it impossible to get anything repaired or replaced in a timely fashion. Same thing is happening with our fridge, going on almost 4 weeks without a fridge, still waiting.

1 year ago

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Victorino Henderson, NV

For a claim, they almost never answer your call. There is always an automated machine. They answer only if you cross your fingers and wait 2 hours, then somebody else overseas answers your call.

1 year ago

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Rob Cappello Garden City, NY

Choice Home Warranty had some issues getting a tech to me but the tech from Sears who showed up was excellent

1 year ago

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Pretty Brown Girl FL Largo, FL

Good customer service. Effective time management, quick turn around response, thorough communication.

1 year ago

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Erik Palmer Rossville, GA

The plumber was on time, friendly and knowledgeable. Located the issue and fixed the issue on his first visit.

1 year ago

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Amelia Dye Elkton, MD

I liked the quick response to my service needs . The technician was also on time, friendly and informative.

1 year ago

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Ali Pourghassemi Waldorf, MD

Do NOT recommend. Slow dispatch time for multiple services. Inexperienced vendors/technicians who arrive late or not at all. Slow repayment for approved claims. Overall poor experience. I had to send a message to the CEO in LinkedIN to get a response.

1 year ago

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mike Georgetown, TX

512 Appliance Man was a 5 star Sears Home Services/A & E Factory Service was unsatisfactory(canceled 3 times)

1 year ago

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Britney Burke Owings, MD

According to messages from Choice Home Warranty we would have a technician assigned to our claim within 24 hours. It has been 33 hours and we have not heard anything. This is the second time this has happened. With temperatures in the high 80’s and high humidity it’s just sad they don’t seem to care if our AC gets fixed.

1 year ago

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April Mueller

I called to make a claim about my A/C not working on 5/31/23, I spoke with a nice young man who gave me a claim number,so far that is all I recieved. They are still searching for a repair man?? I made another claim that was refused because the item didn't work prior to the policy. So is this company real ?

1 year ago

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Lynne S Mellberg Roseville, CA

I haven't used yet, but the man that called seemed very good and explaining the coverage, so just got it.

1 year ago

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Margo Vela Magnolia, TX

Shawn was very informative and helpful with me making the decision to select Choice Home Warranty to protect my home.

1 year ago

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Jeff L Martinsville, VA

I am convinced that all home warranty companies are not worth it. Choice is the 4th one we have had through the years, and none of them ever live up to the expectation. They all try and deny any and all claims that come in and require escalation to actually get anything approved.

1 year ago Edited January 10, 2024

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Maggie Rialto, CA

Si many hidden rules. When they sell you they warranty they say everything is covered but then when you file a claim. The find every regulation to not cover you .

1 year ago

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Joanne Fried Ponte Vedra Beach, FL

Service was scheduled quickly and dryer was up and running same day. No parts needed to be ordered and no waiting.

1 year ago

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Debra Williams Lafayette, LA

I liked how easy the process was in getting some support. The technician who came was friendly and informative.

1 year ago

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Darlene Hopper Woodstock, VA

Robert is very good at his job, he’s knowledgeable and does a great job explaining things along the way.

1 year ago

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D Williams Spring Branch, TX

They send out technician on noon covered repairs wasting technician time and money and costing me the service fee. They cause technicians to go miles out of their way without regard to efficient planning. They refuse to cover something beginning to fail causing a second trip and service fee.

1 year ago

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sue whitman Lexington, NC

Top notch service. The Sears service agent was very knowledgeable and efficient. Communications were excellent.

1 year ago

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Susan C

Excellent customer service with start up. Greg was very knowledgeable and assisted with all the questions I had.

1 year ago

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husky400rider Omaha, NE

Choice warranty should list the items they don’t cover, for instance I had a wall hydrant that had a broken stem screw that holds the rubber gasket inplace and seals the water off when you close the valve, for some reason they call this neglect and didn’t cover, the plumber didn’t understand it either,

1 year ago

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Chris Townsend FL

I was hit with a $350 installation fee for a replacement item plus my $75 visit fee!!! Free replacement my TUSH! Service repair was good but replacement is not covered!!

1 year ago

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Satisfied Customer

The technician was very knowledgeable of his job, and people oriented. He was very helpful and friendly.

1 year ago

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Arnold Smith Plano, TX

They were very quick to respond to my claim, that is why I refer Choice Home Warranty to my Real Estate clients.

1 year ago

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JulieSis Papillion, NE

TERRIBLE customer service with complete LACK of empathy or any help or sense of urgency. Difficult to work with a HOME warranty company when there is a no understanding or sense of urgency when something like 8 days without a hot water heater due to administrative errors.

1 year ago

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Chris Trandai Schererville, IN

CHW slows on responding on claim services> Not accurate appointment setting . Many time cancelled or changed appointments. Changed servicing technician . Quickly to close the case while not completely fix the issue

1 year ago

Choice Home Warranty Reviews