Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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GILBERT Las Vegas, NV

CHOICE'S SERVICE IS SOLELY PREDICATED ON THEIR LOCAL CONTRACTED REPRESENTTATIVES. CHOICE'S CONTRACTUAL TERMS AND POLICY DICTATE THE LEVEL OF SERVICE AND THE QUALITY OF THEIR WORK. IT CAN VARY FROM EXCELLENT TO TOTALLY UNSATISFACTORY AND A RIPOFF.

3 years ago

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Kevin Mahaffey Parkersburg, WV

Most times they are very difficult to get ahold of. When you file a claim, you have to find your own repairman and then he has to send in a quote to Choice Warranty to get it approved. This can take up to two days. That's very inconvenient when the repairman is already at your house. They've also dealt with some repairmen that are known to be shady and untrustworthy.

3 years ago

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Barbara Best Burke, VA

They scheduled an electrician for Friday January 6th between 3-8 p.m. and after he didn't show up, we called him and he said that he told them that he couldn't do that time. He scheduled a different day and time with me. Then the CHW system rescheduled the appointment, and locked him out of the system, so he could not contact us! So when he didn't make the next appointment, I was really angry. My whole house's electric wiring is faulty and you guys are screwing around! No wonder American Home Shield is #1 in the industry!

3 years ago

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E.R. Harris Chicago, IL

The customer service has gone down over the years. The service representatives can not speak or understand english well. The service reps that CAN speak English give you an attitude. The company now takes a week to get a service technician. I would go on but ther is a limit for the review.

3 years ago

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John Torres League City, TX

By far the worst customer service I have ever experienced in any industry / service I have ever received. It came with the house I unfortunately made the mistake of choosing Choice. Once the warranty expires, I will not make the mistake again of choosing Choice Warranty. I submitted a claim on Nov 25 for my fridge and it was not fixed until Jan 3. The fridge is still not completely fixed either, the ice maker does not work. They had also cancelled a claim I made on the AC when I told them not to cancel it. Please save yourself the mistake I made and go with another Warranty Company.

3 years ago Edited January 10, 2024

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Kathy Amaral Orlando, FL

The part was delivered to the AC company but they made no effort to call me. Then they came yesterday an hour late. Then the part doesn't fit and have to order again. Now we have another cold snap and all I have is the portable heater.

3 years ago

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Christine

I've h ad a contract for years. I don't like the ways to start a new claim and the times CHW provide for service aren't always the same as the provider. Sometimes takes too long to get a provider to fix the problem.

3 years ago Edited January 9, 2026

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Charles

A premature determination was made in our case with our plumbing leak. No technician had a real look at the situation but Choice Home Warranty already rejected our claim. I even appealed the determination but was out right rejected even after explained to them the circumstances. I'm disappointed in this service and will be looking for another home warranty company.

3 years ago

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Linda Huynh South San Francisco, CA

No accountability. Case managers are rude and unwilling to help when you have an issue. Info provided about repairs is unreliable so you’re caught in the middle of Choice and technician. Service providers do not like working with Choice because they have a reputation for being unreasonable with difficult processes and policies. Customer loses out as a result. There have always been delays in the repairs I’ve needed and 2 out of 3 times, Choice refused to cover parts that the technician clearly said were needed for the repair.

3 years ago

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Ron Hogue North Bergen, NJ

I am a customer of Choice Home Warranty and recently used their service for a clogged kitchen drain. Service and company they sent was excellent.

3 years ago

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William Monroe, GA

My request for service was assigned to Sears appliance repair and scheduled for December 27th. After waiting nearly all day a mail message was received saying they had rescheduled to January 16th. Two emails to Customer service at Choice for another repair service and sooner date have gone unanswered. Very poor customer service. This is not the first time this has happened however we have had a couple of uneventful service repairs. It's kind of hit &miss with Choice.

3 years ago

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Rachelle Olathe, KS

Had my micro ave serviced for $45. would have been $195 if I didn't have home warranty. Bought it in 2018 for 5 years and it was money well spent

3 years ago

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Terrance

We have used our warranty twice impressed with quality of repairs and the communication leading up to get the work completed.

3 years ago

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Debra Harden San Diego, CA

I liked your rep Abraham. Being in the Real Estate industry for over 35 years he was like a breath of fresh air. He should get a raise!

3 years ago

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Beauty53 Brookhaven, MS

The service was efficient and professional business with exceptional representative Julia was awesome. A pleasant attitude willingness to help make my decision.

3 years ago

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Nancy Carlson Waseca, MN

There response to my request for someone to come out was immediate with an appointment date which was only a day after my online request

3 years ago

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Evelyn Castillo Las Vegas, NV

Not always timely in answering a repair tech so repairs take longer to get completed. Weve never gotten a comparable appliance to replace one that was deemed necessary to be replaced rather than repaired.

3 years ago

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Emma Salam Plano, TX

Worst experience ever! An absolute nightmare. I wish I had never purchased their services. They almost always reject your claim or find a reason not to cover. A waste of money. They make every claim such a hassle, it's like they hope you get tired of following up and after all the back and forth, you never get anything anyway. I DO NOT RECOMMEND AT ALL.

3 years ago Edited January 25, 2023

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Robert B Falls Church, VA

Southern Comfort HVAC who responded to our CHW case made a second trip to resolve a hidden fault in our system. I heartily recommend them!

3 years ago Edited January 10, 2024

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Mark Jackels Minneapolis, MN

When my furnace had problems, I was contacted by the repair team very quickly. They did what needed to be done and were clean and profesional.

3 years ago

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Mardik Simi Valley, CA

I absolutely love this company so far - I would definitely let everyone know about hard work you all put in to make it happen to satisfy me

3 years ago

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Michelle Wise Austin, TX

He was knowledgeable, friendly and efficient. He explained what he was doing and he checked in with me by phone later to make sure everything was OK.

3 years ago

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Corina Las Vegas, NV

CHW has made sure that my claims have all been taken cwre of with satisfaction. I recommend Choice Home Warranty to all my friends

3 years ago

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Peter Lansdale, PA

The number of denied claims even when it clearly is part of the contract. IE recently my refrigerator door handle broke and they claim it was poor maintenance. Really??? All parts and components are clear in my contract to be covered. I asked for a claims manager to explain why and they did not follow up. They just don’t want to pay. Going to report them to Better Business Bureau. Another claim reduced a replacement of a $1200 dryer to a couple hundred dollars. Same model. Take it of leave it attitude.

3 years ago Edited January 17, 2024

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Ken Riverhead, NY

The whole claim process was simple. The technician was prompt and efficient and completed the repair in less than a half hour.

3 years ago

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Malcolm Guidry Lafayette, LA

I placed a claim with CHW online in the morning and by that afternoon the service technician was there to service my a/c.

3 years ago

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Darryll Joyner Washington, DC

I give this company 3 out of five stars. For most claims over the past 3 yearsbthey have been responsive. I've had a few instances where they have dispathed sub-par contractors and one instance where my claim was denied.

3 years ago

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Joyce Genrich New Port Richey, FL

I filed a claim a few days into my warranty (after the 30 day waiting period, of course) and this plumbing issue claim happened moments before I reported it to them, however, after sending a plumber out and determining that it appears to be a slab leak they have denied the claim citing that it must have been preexisting even though the plumber did not find indications of this and neither did I. What is the point of a home warranty if they are not going to honor it.

3 years ago

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Marilyn Davis League City, TX

This claim was the worst experience I have had with CHW It took them forever to assign the claim after many days of requesting an available provider with water leaking during the wait time.

3 years ago

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T'DOT Gento Fredericksburg, VA

We are renewing with Choice Home Warranty and advised by the representative, the service is better. We had a bad experience in the past, receiving assistance with our claims.

3 years ago

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Celia Moreno Dayton, OH

My furnace went out on Christmas12/25/2022 had no heat and it’s been over a week and still no response. I send messages and I called and still no response but it’s OK for you to take my monthly payment and still to this day I haven’t got my furnace fixed I have kids I know you guys don’t care but I need this fix that’s why I’m paying you guys monthly

3 years ago

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Michelle Murray Sacramento, CA

The process was easy! And fast . . . Compared to other home warranty companies, I feel that Choice Home Warranty is here to serve "me."

3 years ago Edited January 10, 2024

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David Markiw

Agent(Tom) was most kind and patient with answering all my questions, even the repeat ones. :) The services and the pricing was/is worth the costs.

3 years ago

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Ed OBrien Camden, NJ

My water heater broke December 26th. Leaking water and called Choice Home Warranty. To no avail, my pleas for help from Choice Home to expedite and prioritize my claim went unanswered and unconcerned. This to me is not customer service. I even asked to speak to a supervisor and was told 24 to 48 hours I may get a call back.

3 years ago

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Dorian Hyndman Snellville, GA

I like the response when I called sales, when I had to put in a claim for service. What I didn't like was the wait time for some service calls

3 years ago

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Jermaine/Tupac Dancer/Shakur Lansing, IL

I like every factor. The customer service. The promptness. Every thing Choice markets they uphold. It is a lifetime company for me guaranteed.

3 years ago Edited January 16, 2024

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Uday Shetgeri

Great website to make claims and check status Timely assignment of technician Quick scheduling of diagnosis Fast turn around of repairs.

3 years ago Edited April 3, 2024

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A Mos Austin, TX

Loved Albert! He made it super easy to go through the details and find exactly what I need for my house. It was simple, fast, and easy.

3 years ago

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Janice Pryor Temple, TX

I congratulate CHOICE in their quick response to my situation and assigning a tech so quick, and who turned out to be a wonderful technician.

3 years ago

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Amber Lee Houston, TX

Cynthia was awesome and very informational . She was very knowledgeable and answered any and all questions I had . Her attitude was very pleasant .

3 years ago

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harvey siamon Phoenix, AZ

Heating system died 6 weeks ago. They could not find a contractor and told us to find our own and that we would be reimbursed for the cost. We did and they wanted proof with photos and diagnosis that our company said had high levels of CO2 emissions and was a fire hazard from a crack in the manifold. They sent out their own man who confirmed the hazzard. Now they denied the claim because we had the work done before they got around to approving it. Supposed tp have a mediation call yesterday at 1:45. Never called. Now we have to sue.

3 years ago

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Angelic Bennett Jacksonville, FL

Stephen L's work is very good. His phone etiquette is not very professional. He knows his profession very well and is very good at it.

3 years ago

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Donna Perry Alpharetta, GA

Choice Home Warranty needs be review their contractors that they are licensing to enter the customer’s home. Some are simply crooks posing as professionals. They collect the service fee from the customer and say they are getting parts and do not return. It’s totally unacceptable. My most recent contractor was excellent compared with the previous five.

3 years ago

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Peter Naples, FL

I have been waiting to get my pool Heater repaired since January. The original tech Aussi Pools never came back to repair the Heater after many follow up calls. And I understand they were paid $1200. By CHW. I called CHW 2 weeks ago and you entered a new claim. I have not yet heard from a Tech to come out to repair the pool heater. When can I expect this issue resolved.

3 years ago Edited January 10, 2024

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Aerial Guest Crestview, FL

Horrible, I spent over $3500 for all this coverage to make claims and them not cover it. The customer service is only sweet and work with you as long as you are buying something. But rude and "that's not my job", "I can't do that" when placing a claim. I am cancelling my plan and heading over to Old Republic, I have been in property management for YEARS and Old Republic always proves themselves to be the best. I do not know what I was even thinking giving this low budget company a chance.

3 years ago

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William Kings Mountain, NC

I have had a great experience thus far. However the replacement gift card I feel should not be 30 days what would happen if I had a standard of living appliance or system go out. Would that take 30 days also?

3 years ago

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Jean M Concord, NC

I had a problem with my stove and dryer. I put in my claims and a day later I had the same service man come and fix both. It was such a pleasure.

3 years ago

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Gary Cedar Rapids, IA

Very glad we chose CHW. It is peace of mind, if nothing else. We used our coverage to repair a washing machine. Only out of pocket was $65.

3 years ago

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Kim Chapin, SC

Horrible company! Sent incompetent workers TWICE that didn't fix the problem and left my yard a mess. Then couldn’t find anyone to come fix the problem. Had to hire on my own and get reimbursed. Cost out of my pocket was $2800, they said I qualify for $500 reimbursement. **Tell me you don't have anyone to fix my Septic pump for 6 wks then only give me $500 to cover reimbursement???** Such a scam!! Stay away from this company!!!

3 years ago

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Preston Tulsa, OK

I got screwed on coverage for a bad AC compressor. I started a claim in July and finally just had to get it replaced on my own dime after getting no help from choice home warranty after 2 months. When they finally got around to approving my claim, I lost all coverage since I went ahead and had the issue fixed myself. I guess they just wait you out until you get it down yourself before sticking it in your ass with no lube.

3 years ago

Choice Home Warranty Reviews