Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Giuseppe Las Vegas, NV

Call to make a new claim the communication was hard the operator hade a heavy accent My appointment for a A C repair was scheduled 4 day after I open the claim. The gist appointments nobody showed up then I made another appointment that was moved 3 times. Now the technician finally came was there for 3 minute and claimed he replace a fan motor and cap absolutely not throu I like to know how much it charged you for this job

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Aug. 21st, 2018

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humberto silvio esteves Orlando, FL

I felt bad because I cannot give ZERO Stars. Do not spend you money in companies like this one! Paid $1,750.00 when I bought a brand new house and after three years and 5 months, my house started have some issues. I called in regards to a a/c defect, and even though the company (Lennox) is responsible to replace all parts, the denied to cover the labor. They are on the market do MAKE money. Do not count on them!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Our Consumer Advocate has contacted you for further assistance.

Aug. 21st, 2018

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JoAnne Baumgartner Cleveland, OH

Very professional, experienced, punctual Contractor. They were in and out in a half hour. Will use again but hopefully I won't have to.

7 years ago

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Elaine Las Vegas, NV

This has been the worse experience. The vendor was a lot of the problem but Choice picked the vendor. We have a refrigerator/freezer issue and it's been almost a week with multiple lies from the vendor and days waiting for a decision from Choice. We have had to throw out a lot of food and are still waiting for a call from the repair place to come and fix the frig. We have a contract or I would have cancelled with them.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback.
Our Consumer Advocate will contact you directly for assistance.

Aug. 14th, 2018

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William R Griffith Phenix City, AL

Contacting the right people is a nightmare. I had and emergency and couldn't wait the 3 or 4 days as told. I hired my own septic tank company and they came out on Sunday because they knew I was in trouble. Both bathrooms were over flowing with septic sewage. I was told to call and get authorization before work is performed, well Mr. Choice Home Warranty, I needed help ASAP. Now how do I get some of my money back if any. Septic was pumped, and a motor was replaced that had went out. Thank the good lord for that kind of service. My bill was $1150.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 10th, 2018

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Charleen Hartman Cornelius, NC

Barry T did a fantastic job explaining my options with Choice Home Warranty. I appreciate his patience. I would recommend Choice Home Warranty.

7 years ago

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Jeff Staples Katy, TX

I called for a claim at 6pm Friday the repairman showed up at 11am Saturday. I thought I might be waiting till Monday but he came out straightaway!

7 years ago

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J. Johnson Olive Branch, MS

The presentation is great but the service leaves a lot to be desired. I feel were given the run around and the situation was made to be much more stressful and took longer than it should have. Once a second technician was dispatched to us, the issue was resolved after 2 weeks.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 7th, 2018

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Chong Chantilly, VA

My garbage disposal was broken and leaking, I submitted a claim online, the system assigned me a contractor soon and the problem is fixed second day.

7 years ago

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Robert Gorman Huntersville, NC

24 Hour Air came and checked the system And said that poor cooling was due to defective copicator Repair system Thank you Choice HomeWarranty

7 years ago

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Jerry North Las Vegas, NV

I’m very satisfied the service very professional from claims service all the way to the technician, fast reactions awesome

7 years ago

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Robin Thill St. Petersburg, FL

Spent hr on hold yesterday and still on hold today for over 30 mins and still on hold! This is not customer service!!! I have emailed with my questions and all I get is “ your claim has been approved!” That’s not answering my questions or concerns!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 27th, 2018

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Robert Peery Keller, TX

From the very beginning,(sales process) I was lied to by omission about how I could pick my own vocational technicians. Out of 5 service calls for 4 different properties 2 of the technicians contracted by CHW did not bother to call or show up to the property to perform the job. By the time I was able to get the jobs taken care of at least a week had lapsed. This is the short list of complaints.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Carol M Memphis, TN

One week after repair guy came out and still no resolution. Choice keeps asking for additional information. Now they want proof that we have repaired the issues that led to the hot water heater needing repair. WHAT? I thought that's what they were there for, to repair or replace covered items. This company needs some serious training. Shame on you Choice Home Warranty for taking hard earned money from customers and refusing service!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Sandy Teachout

So far my experiences with Choice HW have been nothing but unpleasant. They have been to my rental twice for a leak in the refrigeration system. Each time they have tried to sell me a new air cond . I called my contractor and each time it has been a clogged condensation pipe. So far I'm so sorry I am stuck with your company for 3 years each on two of my properties.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Sandra Cush Simpsonville, SC

We were very unhappy with Choice Home Warranty. The plan says it covers hot water heaters but we learned that in the small print that it doesn't include the tank. So basically hot water heaters are not covered. Instead of telling us this upfront when we called and told them the tank was leaking. We paid the sixty dollars for the plumber to come out and tell us we were covered and he would put in the claim. About 2 days later the claim was denied. Took almost a week without hot water to get a new tank and get it installed.... and more than $2000.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 20th, 2018

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Jes San Antonio, TX

Quick response to my electrical needs. Contacted Choice Home Warranty & repairman was sent. I was completely satisfied with work done at home.

7 years ago

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Shelley Miller Southaven, MS

When I was sold this policy I was lied to & told that if a covered item, in this case 2 Ceiling Fans, wasn't able to be repaired it would be place with a comparable type product. Imagine my surprise when I was told that I was entitled to only "Builder Grade" ceiling fans and that I was being sent $140 for BOTH FANS! This is beyond unacceptable; just WHERE do "builders" buy fans that cost only $70? I cannot believe that a company as well known as CHW get away with these kind of practices and in my opinion are "comparable" to Scam Artists.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 18th, 2018

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Preston Jones Raleigh, NC

Great choice of technician. They came before scheduled service, which was great due to the fact that it was for the air conditioning.

7 years ago

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Bill Monroe, NC

AC went out. Assignment to a service tech was quick. Tech showed up within specified time frame and had unit fixed same day. Great Service.

7 years ago

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ST Bridgeville, PA

I was assigned a tech to come out 2 weeks after the ticket went through again. I had it repaired once, thought it was fine and working. A few hours later, the washer went out again. They are saying no one is able to come for two weeks. If I choose to, I can contact someone who has to call them and get authorization then can come to my house. I have to pay the tech then the company will pay me back. They don't want to do their job so they are having the customer do their job for them.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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Laurie F Smith Springfield, MA

Bad experience. Representative hung up on me while I was asking question. Handicapped and not given common courtesy. When I called back another one hung-up when I was trying to talk and get a understanding. Talking fast to make a sale. One way does not fit all situations. They need to be trained to work with all people.

7 years ago

Reply from Choice Home Warranty

Dear Laurie Smith,

Thank you for feedback. For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Regards,
CHW

Jul. 13th, 2018

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Martin Langer

The appointment was arranged quickly and the technician showed up as scheduled and completed the repairs in a professional manner.

7 years ago

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Michelle Lomazoff Highlands, TX

i have had a hard time getting quick repair. not quick service call, but the follow through is not good on calls that i have made with exception of one. I don't need you often, and the monthly payment is not cheap. i don't feel like the return on my investment is good at all.

7 years ago

Reply from Choice Home Warranty

Dear Michelle Lomazoff,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 13th, 2018

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Richard & Judita Poutra Houston, TX

I think they could have been faster to have a technician come out to work on my AC, but the company they sent did a good job getting it back up again.

7 years ago

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Kristina Deitz Forney, TX

Do NOT waste your money. I've been with them for a year now and the compressor blew on our a/c unit in the middle of summer in Texas. They're saying it wasn't normal wear and tear so they are refusing to cover it. Every A/C technician that has come through our house in the last couple days has said they are really bad about not covering customers' claims. They sent me out a cheap a/c repair man who was shady and trying to sell me stuff without going through the home warranty. Save your money for a better home warranty where they won't rip you off.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 11th, 2019

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Mrs Davis Charlotte, NC

My air went out and CHW worked diligently to get a tech out in a timely manner...Thanks !....overall those involved was great!!@

7 years ago

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Robert Falkowski Spring Hill, FL

I would probably not bother wasting time and money on this company. The salesperson will tout no inspection necessary. Will tell you if the home or units are not new, that that is exactly the reason to obtain The Choice Home warranty, “as nothing lasts forever” But should the need arise they will use the exact reason why you purchased the warranty to deny you claim. Not worth cost frustration and anger you will experience

7 years ago

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jackie Duncanville, TX

so far I can not complain about the service that I have received. Service fee is appropriate for each claim. Customer service was helpful in my getting the service started.

7 years ago

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Lisa Guerra Phoenix, AZ

I wish I could give this company less than a rating of zero. If you need a home warranty, keep looking and don't pick Choice. I am an honest person who bought this home warranty as an extra level of added protection. I had been with Choice for 4 year and had no claims. Recently, I had two minor issues. Dealing with Choice to help with the issues was near impossible. I hope no one else has to deal with this too. This company will use EVERYTHING to get out of paying your claim.

7 years ago

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Dr. Adam C. Wright Houston, TX

Horrible company who could care less about its customers. Shady, shady business practices. Deny every claim even AFTER it’s been meticulously explained to the rep at the time it’s posted. Rude and adversarial to customers when confronted about such practices. All these “positive reviews “ online are clearly fraud. BEWARE!! Can not wait until my contract with them expires next spring. WORTHLESS POLICY....

7 years ago

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JUDY CAMPBELL Taylors, SC

we have used them a couple of times, and the repairs were done. I just do not like the fact you do not cover a lot of things that can go wrong in a home. for example a pre existing problem. That should be included.

7 years ago

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Robert Hesser Broomfield, CO

Customer service rep. Was informative but to pushy trying to upsell me on something I am trying for the first time. Very aggressive and a bit rude when I wouldn’t sign up for 3 year program.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Mar. 31st, 2020

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Dennis Biega Freedom, PA

We have a dryer that’s not working the timer is not working the service man had to wait for your people to approve it it’s been almost a week since the service man was here why this not his fault it’s yours

7 years ago

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Alesia D Choice Antioch, TN

Instead of $60. it end up costing me $340. to use my plan, I was treated very dishonestly and unfair because I keep all my service receipts for what I was told I didn't do in preventative maintenence. But because they were looking for default, no one was interested in seeing them or speaking to me further 😔 scared to call again but sadly my plan was paid up front for the year.

7 years ago

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Nancy Jimenez Rio Rancho, NM

I placed a claim with this company for a stand alone freezer on June 14,2018. The freezer needed to be replaced so they sent me a notification they would mail a check for less than half of what it is going to cost to replace it. I wasn't happy with their service so I decided to call today and cancel my warranty and go back to First American. I was told the check would not be issued if I cancelled so I am going to have to pay for another month to receive what I already paid for. Horrible company!!!!!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 26th, 2019

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michael steets West Palm Beach, FL

The salesman on the phone told me that if something can't be fixed it will be replaced. Not some dollar amount given to me but a full replacement of the item. Then when I read the contract it said that Choice Home Warranty has the option to give me cash instead and that amount can be what it would cost them after their discount. He lied to me and I need a better answe or I will cancel.

7 years ago

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Sharon Hequembourg Ballwin, MO

I am in the middle of my second claim with CHW. I will NOT be renewing my contract. It has not given me the peace of mind I paid for. The first repair (11 year old stove) was denied, and they wanted to give me $350 for the COST? of replacement (stove cost $2,000 when it was purchased). I am waiting for them to approve a simple washing machine repair (4 yr old machine.) They deny receiving paperwork from technician, even tho technician sent it 2 days ago. Horrible!

7 years ago

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Naeem Waldorf, MD

I have no idea why you would send me a review and my air conditioning is still not working. My air conditioner broke almost 2 weeks ago. My house temperature is around 85 degrees. I had to go buy multiple window and try to cool down my house. I am getting reimbursed for anything. There have been numerous no shows and 30 min wait phone calls to get through. I am not happy.

7 years ago

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Beverly A Bell Denver, CO

I called to ask questions about a home warranty and a representative by the name of Jack answered the phone and I was questioning plumbing coverage. He advised me that plumbing was not covered and asked would I be interested in appliance coverage and I told him no and before I could say anything else he hung up on me. I called back to make a complaint with a supervisor and was transferred to a recording. Not a very good customer service staff!

7 years ago

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Dee Chisolm Hampton, VA

Jason was so helpful and well versed in what warrant and price would fit my needs and budget. He is and outstanding agent!

7 years ago

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Deborah Kraemer Roseville, MI

I felt a little pressured when inquiring about the warranty and did sign up. Hope nothing fails the month i have to wait. Hopefully i get good service when i need it

7 years ago

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Kevin Chesapeake, VA

I should have read the fine print, a/c coil went bad so I thought I would be covered. The contract stated coil will not be covered due to rust or corrosion. How else will a coil fail other than rust or corrosion? Save your money and fund your own repairs. Would not deal with this company again, fortunately I only have a 1 year policy. I think you would have better odds of me coming out to repair your appliances than you would choice home warranty. Buyers beware!!!!!

7 years ago

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Pam Dyckman Grove City, OH

Very very disappointed in the service from choice warranty. Roy came Saturday to fix our AC. He was very cordial and fix the problem. However, we ended up paying him $225.00 because he had to get permission from Choice Warrsnty to replace the part. He emailed and called. After 45min he received no answer. Come to find out, you have no one on the phones on the weekend. What is the point of having technicians come out on weekends if they can’t get the okay to repair the AC.

7 years ago

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V Pinson Henderson, NV

The repair person arrived as scheduled and my garbage disposal was replaced promptly. Very satisfied with the service. V Pinson June 16, 2018

7 years ago

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Mike Donnelly Phoenix, AZ

Horrible customer service! I was told repeatedly for a week that they had authorized payment to fix my AC and they reneged on their promise and said they will send a check, their wholesale cost of a part, for me to buy a part to fix my AC. They kept stringing me along for a week and I still have a broken AC unit (in Tucson, 100+ degrees). Choice Home Warranty LIES, CHEATS ,STEALS, and laughs all the way to the bank with your money! Do not but a warranty from them, you will get screwed!

7 years ago

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S habe Wentzville, MO

They are great when selling you the contract but their customer service closes at 5pm eastern and they make you wait in hold for 45 minutes. Their technicians are not reliable and they want to give u pennies on the $ to do a replacement. Ridiculous!

7 years ago

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Charles Smith

I'm using my warranty now and I've been waiting four months and nothing's happened. They don't give near the amount of money that should for an appliances that need to be replaced. I have top quality appliances and they give me money for bottom quality appliances

7 years ago Edited January 10, 2024

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JOHN rOLAN Porum, OK

my clothes dryer when down. i called on Sat. service provider contacted on Monday, came and fixed the dryer on wed. sure hope for a faster response if it was my refrigerator or air conditioner.

7 years ago

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desmond Murphy Missouri City, TX

The professionalism of Choice home warranty representative Albert H. was impressive. He was efficient, accurate and knowledgeable.

7 years ago

Choice Home Warranty Reviews