Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Ana

excellent customer service excellent service job was done right the first time

6 years ago

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Janis Lee Detroit, MI

They are a good company and they do meet my needs but there is always room for improvement.

6 years ago

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Stephen

They have been helpful thus far, but I have not had much experience with them, thus far.

6 years ago

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Elenna Brinsfield

Not always able to get a service person right away. But good service when they get here.

6 years ago Edited January 10, 2024

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Cheryl Williams

They're quick to respond and quick to help with the problem.

6 years ago

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Brenda Owens

Contractor for washer and dryer goes above and beyond! Great customer service.

6 years ago

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Debbie Vogelsang

The service was quick with no hassle for me or the repair company

6 years ago

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Irina Chrisco

It was quick. Master came on time to fix our refrigerator and replace parts.

6 years ago

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P Purvis

Worked really fast in setting up an appointment with a heat and air company

6 years ago

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Jane Frederick, MD

The technician was knowledgeable, professional, and pleasant

6 years ago Edited January 10, 2024

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David Wheaton

Because I have a Warranty on my airconditioner and I've been waiting 2 weeks for a part.. I could have drove down to Tampa and been back in a couple of hours with the part.

6 years ago Edited January 10, 2024

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Edith

I needed to use it to get a pipe fixed and they would not honor it. The customer service was not bad and giving.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website

Mar. 17th, 2020

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Carolyn

It has always worked for me. It completes things in a timely manner.

6 years ago

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Brenda

When I had a problem the repairman called me and asked me the brand and all that good stuff and I told him and he showed up with the new part and it was the exact match, so he installed it and It was really good service. I've had very good service.

6 years ago Edited January 10, 2024

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Jane

Cost effective and prompt and thorough; it's a good service.

6 years ago

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David

Choice Home Warranty had always taken care of me and my home!!

6 years ago Edited July 10, 2024

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Shirley

It's a good home warranty company. I've been enjoying them so far.

6 years ago

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Michael

Haven't had any problems with them because they are prompt and hassle free.

6 years ago

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Connie Colorado Springs, CO

They got somebody out here really quick but did not answer all my questions.

6 years ago

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Jose

The sink was leaking and they fixed my sink but they don't do everything at once.

6 years ago

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Dianna Matthews

Prompt services, great & qualified technician, & quick response

6 years ago

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Oscar Echeverri

They're very good when i call, and technicians they are on time

6 years ago

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Cathy Frankum

Seem to do their best for the customer. They are prompt and seem honest

6 years ago

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LAWRENCE AKOJE

FAST RESPONSE, ADHERENCE TO POLICY AND SELECTION OF TECHNICIANS

6 years ago

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Dorothy L Williams

When I called for services, they were there and took care of the problem.

6 years ago

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Delores

I just started with them. Have only used their services once. Recommended a good company to us then.

6 years ago

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Coleen H.

Have only had to use them once, so I am rating it on this only.

6 years ago

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Robert

Very professional in response time and repair. Highly recommend.

6 years ago

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Ebony

Because though the warranty helps, I still had to pay an additional $400 for a machine equivalent to what I had

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 9th, 2020

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Coral Codner

Very difficult to get their customer service and they do not return your calls. They have unqualified third party workers on call.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2020

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Doerte Dean

Had quick response and excellent service.Was given a great Service rep.to fix my problem.

6 years ago

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Cindie

Best Ever!! Have had 2 calls, they were quick and efficient!!

6 years ago

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barry stehman

serice for washer was ecellant and very timely from the time I request servicee

6 years ago

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Alan

Quick service and repair, no jumping through hoops to get covered items repaired.

6 years ago

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Michael Schissel

Very prompt. Technicians dispatched same day I placed claim.

6 years ago

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James Mahan

Easy to sign up, easy to use, very dependable and fast time frames

6 years ago

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KENNETH GRANVILLE

Dependable, selects creditable contracts, and price is reasonable.

6 years ago

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Hector Garza

good service an excellent in the way customer service respond

6 years ago

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Lynn

I needed to use the warranty and they came and fixed the item and everything was fine.

6 years ago

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Francisco

They took care of all of my issues first thing and they came right away.

6 years ago

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Regina Baker

Always helpful and gives fast service. Sends qualified vendor. Staff is friendly and knowledgeable.

6 years ago

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Barbara

Always been satisfactory, always been helpful, cost per visit is good.

6 years ago

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Barbara Sbipp

Very professional. Friendly and kind. Very knowledgeableeable

6 years ago

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Daniela Covaciu

Friendly, prompt and sent me a qualified company to do the work.

6 years ago

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Patrick Peters

Excellent time on getting my needs taken care of and no questions!!!

6 years ago

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Leigh Allegra

Immediate response to my call. Immediate, same day solution.

6 years ago

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Constance Pupkies

They don't seem trust worthy. At first I just wanted my money back which I think would have been impossible.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Verified Customer

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Chris

Quick response and great tech. He was efficient and very helpful

6 years ago

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Michael Booker

Due to my calls of distress and quickly my issues were resolved

6 years ago

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Namir

Regarding your response for answering the calls and doing the meantenance

6 years ago

Choice Home Warranty Reviews