Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Erin Myrtle Beach, SC

My hot water heater died and I contacted choice warranty for service. It was 2 days and they were unable to find anyone to come help me. I had to contact a local company and had the hot water heater replaced. A day after I paid $1400 to have the hot water heater replaced I received an email from choice telling me to find my own technician and all this paperwork I could have the company fill out and to send pictures. It was too late. I had it replaced at my expense. In this instance the home warranty came up short and I am very disappointed.

3 years ago

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DAVID BURTON MORRIS Excelsior, MN

First, the AI woman was an idiot! Had to repeat and repeat myself. Finally tried to book on line. Also a complete disaster as the site doesn't let you write what the problem is, making you chose from a drop down menu. So I called. The guy I spoke with I believe English is his second language. They didn't inform the plumber that they needed to call the tenant, not me. It's a rental. So they call me and say they are on their way. Told him to call tenant. Apparently he showed but wasn't happy about the snow on the sidewalk or something and left. Complete disaster, top to bottom.

3 years ago

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Judy Belanger Presque Isle, ME

It was quick and easy to get signed up. The representative was pleasant and went through all my options and he was easy to understand

3 years ago

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Andre' Robinson

Great company so far. They are military friendly. However; I don’t like that I can’t make multiple claims on appliances online. My refrigerator and oven are having issues. The system made me do 2 separate claims.

3 years ago

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Evelyn Collazo The Bronx, NY

customr service rep. was very polite and respectful, understood my concerns, and was very understanding and process my claim with no problem.

3 years ago

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Allan Ebbin

I had a positive experience with customer service; they addressed my issues promptly and even reimbursed me for a refrigerator replacement when my ice maker failed. However, I faced significant delays with my microwave replacement, receiving the wrong size and waiting months for the correct one. Overall, good service but improvement needed in handling appliance replacements.

3 years ago Edited January 10, 2024

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Sharon Grantham Elyria, OH

Choice advertises service in 24 hours. It’s been almost 2 weeks and we still a technician has not been here to access the problem with our dishwasher. Whenever the technician does come it will then take another delay waiting for a decision and action taken to correct the problem. It appears that more technicians are needed to keep up with your 24 hour commitment. If that’s not possible, let the customer contact a technician that can work with you to correct the problem in a reasonable time frame. We are VERY DISAPPOINTED in your service!!😩

3 years ago

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Linda Pearson London, ENG

The repairman could not reach anyone as it was President Day. He said no other solution other than to make another appointment for a week later. That meant another week without a refrigerator. I really believe that a solution needs to be found when it is an important appliance. That must be used each and every day. This is the second or third time that I’ve had a problem and I have 12 policies with you with either refrigerator, heater, or air conditioner. There must be additional solutions for these problems to be solved.

3 years ago

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Sammie Arlington, TX

I’ve had a fast response both times I have called. Quick repairs both times, Quality service. So far I am very pleased.

3 years ago

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Sharon New York, NY

My furnace developed a leak and they sent a HVAC that came early November. The vendor said I needed a new furnace and CHW refused saying the part would have to be found. Even though it was a very old furnace. The vendor says they finally found the part and are missing a piece to install it. This is now going on FOUR months later, and I am still waiting. When I contact CHW, they simply say you have to contact the vendor and wish you a great day. The vendor can’t do anything without approval from CHW so you see the dilemma…

3 years ago

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Edgar Olivieri Killeen, TX

I was in Choice before and I changed to Select to save some money. I am back Choice because of the fast service and customer attention.

3 years ago

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Judith Isham Carroll Austin, TX

The technician who came to my condo was very personable and explained and showed me exactly what was wrong/happening to my HVAC unit.

3 years ago

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Morten Nielsen Redlands, CA

Kept making an appointment with a plumber who wasn't qualified to work on the particular issue. I pointed that out right away but they insisted it would be fine. The plumber kept cancelling the appointment for the same reason, but I got absolutely no notification about the cancellation, and several times waited at home with no one showing up, wasting taking the day off from work. It has cost me more in lost work time than it would have cost me to just pay for the fix myself.

3 years ago

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Trish

In the last month every claim was denied approval for fixing and then when I tried to appeal it my case managers never even responded ton emails or phone calls. Some one else would, but it was only a denial service. So paying for some one just to say that its normal wear and tear on items but then denied service. We canceled our policy. We had never ran into this issue before. So not sure why everything getting denied now. And what I consider normal wear and tear on items isn't considered normal in your terms so just seems very subjective.

3 years ago

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Dave Gambino Knoxville, TN

They were VERY professional. They even brought a carpet to wipe their feet and shoe covers. They fixed my plumbing issue without issues.

3 years ago

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Ketrin Adam Washington, DC

This company is difficult to get ahold of and there's no easy way to dispute/appeal a claim. They do not deal in emergencies, however, every item you'd need a home warranty are emergency items (hot water heaters, AC units, stoves, etc). Inevitably it takes so long to get this work completed it'd be easier to just pay for it yourself rather than dealing with the aggravation of using a home warranty.

3 years ago

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Phil Dayton, OH

I bought a warranty for my son and he called 3 weeks ago for a repair on his dishwasher. The guy came out and said he needs a new control panel and it would be a few days. He had tried to reach out to this guy and no one answers the phone. This has been going on for 3 weeks not acceptable.

3 years ago

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Marc Torgerson Lawrenceville, GA

This is a scandalous, underhanded, lying, deceitful company. You do not want to do business with under any circumstances! My 23-year-old AC unit finally bit the dirt. No thanks to the second Tech they sent out, putting the wrong capacitor in, and blew it up !! Second tech told me thats what caused it to burn up. And they blame me!! Seriously this company is more than pathetic. I would say that they are totally worthless. But then again they can always be used for a bad example!!

3 years ago

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Valerie Marion, IN

It is difficult to get a claim processed. Two weeks when your washer is not working when you have a family is too long. No response when it is -35 Fahrenheit and your heater is broken and Choice does not reply. Then when they do, they send, a 'were sorry we weren't able to help you ' email.

3 years ago

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Mary Hubbard, OR

I’ve used the service twice and mission accomplished. But not without miscommunication. I still have not gotten a receipt or report on the equipment that was replaced in Jan 2023.

3 years ago

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Carolyn Clio, MI

I like it when you call with a problem they get someone out as soon as possible to solve the problem or tell you what to do about it.

3 years ago

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Eileen Fort Mill, SC

Service provider was on time and was able to replace stove part quickly. He was courteous and well groomed. Did a great job!

3 years ago

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Pat Dallas, TX

They will not fix my ice maker. Their salesperson conned me into renewing my contract telling me their new contract covered more. I asked for cancellation & he refused. I cannot get service, one service company insisted I pay my co pay on cash. I refused, he insisted. I took a picture of the cash & documented the serial numbers plus I have my written receipt. It’s the worst company possible. My ice maker still isn’t fixed. When I get water from it, it’s full of ground up plastic.,

3 years ago

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Anh Sirridge Olathe, KS

Choice Home Warranty was easy to file a claim and the technician came that next working day. I highly recommend this company.

3 years ago

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amaraja kanitkar Troy, MI

The service was quick but 2 days later my dishwasher is not working again . One of the parts ordered on the prior repair didn't work .... so they had to use the old part again . Very concerning that the repair didn't even last a week .

3 years ago

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Ken Gardner Fort Worth, TX

All pricing options explained clearly; applicable discounts were offered, salesman was aggressive but not pushy and told me what I needed to know.

3 years ago

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Bud Houston Cottonwood, CA

Greg was very helpful and knowledgeable. All of the people who answer phones are here in America and speak great English.

3 years ago

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pedro Camacho Sacramento, CA

We are very disappointed with Choice Home Warranty, Freezer with ice crystals on food items, freezer on blink, put in call and after calling In waiting for a technician to be sent out to no avail and waited over two weeks! They couldn’t find a technician to come out to fix fridge and my washer. We canceled…. Home Warranty of America is the best

3 years ago

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Joyce Fanuele Sebastian, FL

Choice Home Warrantee acted right away on my claim and had a tech at my home at my convenience. The tech that came was friendly and experienced.

3 years ago

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Annie San Juan Capistrano, CA

I was told when I purchased the warranty that I would be paid replacement value of an item with the same specs if it was not able to be fixed. That was not the case when I filed a claim for my Samsung range. The part I needed was no longer available so Choice originally offered me $350 to replace my range. After declining that offer I was issued a check for $455, the absolute highest they would pay out. I couldn’t find a range with the same specs under $799. So Choice Home Warranty is no more honest than any other misleading home warranty service.

3 years ago

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Alisa Killbuck, OH

I love that they have enough contractors in GA. However, not enough in Boston, MA This is the 3rd home warranty I have used in 16years, so far so good!

3 years ago

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Francis Richmond, TX

I told them that my stove was original…40yrs old when I bought the policy. I specifically asked that if it went out would they replace my stove! They said yes! 4 yrs later my stove goes out and instead of replacing my stove, they gave me a $500 gift card for Lowes! Absolutely awful! My son had the same experience with his air conditioner and his Choice policy.

3 years ago

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Pamela Abbey Phoenix, AZ

Was on time and kept me updated on details. She was very efficient, knowledgeable and had a very pleasant personality. She did a great job!

3 years ago

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Karen Smithville, TX

It takes a really long time to get payment for an appliance that has gone out. My dishwasher is not working and the guy was out 3 weeks ago. He said it couldn’t be fixed. I’ve heard nothing back from Choice Home Warranty. I’ve called but the claim hasn’t been processed.

3 years ago

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Debbie Weddle Mesa, AZ

Yoni was a pleasure to talk to. He was very thorough and answered all my questions. Choice Home Warranty should be proud to have him!

3 years ago

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pencarver Burleson, TX

IF I could give zero stars, that would be much better!!!! I signed up for the reviews app. I gave my user name and password. My user name was totally messed up. Of course there is NO MEANS TO CORRECT THEIR ERROR!!!! If I could give negative stars, I would gladly offer the negative stars in generous numbers on this alone! Unless this can be corrected, I may just totally wash my hand of Choice Home Warrantee!!!! I doubt that they care, so we shall ee what we see....

3 years ago Edited February 16, 2023

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Jim Craig

Request for service was handled very promptly. Serviceman was good. Cash[gift card 】 was less than I expected. But I accepted anyway.

3 years ago

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Katherine Woburn, MA

Service was great! The technician who came in was very pleasant and quick. He explained everything. He was in and out and great to deal with.

3 years ago

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Andrew Tuscola, TX

This company is a fraud. They do not stand behind their promises. I had a dishwasher that wore a hole in the tub from normal wear and use, they would not make the repair, and when I wanted to cancel my contract they keep most of my money. The customer contact we very rude and disrespectful. I do not recommend choice home warranty. They charge way to much for what you get.

3 years ago

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dave nicholson Lee's Summit, MO

Ok for minor repairs and replacements. When it comes to major appliances I’ve been consistently disappointed with “like for like” replacements. The value of the replacements offered are nowhere near the value of the items needing replacement. For example I was offered $450 as a “replacement” for a $1000 dishwasher.

3 years ago

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Mike Sweat Birmingham, AL

Called choice warranty on Jan.7th. to file claim to repair microwave . Then on Jan. 10 was notified that Stephens appliance repair would be out to evaluate problem, they notified Choice on problem and cost of repairs Still waiting .On Feb. 7 called choice to voice concerns ,stated they would call me back within 24 hrs. again still waiting for update!

3 years ago

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Kayla Ross Anderson, IN

This is my first purchase of home warranty and James was amazing! He was very informative and walked us through everything. I highly recommend!

3 years ago

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Brian Rogers Summerville, SC

I had a whole house plumbing inspection that found a rusted joint on top of the water heater. The technician informed me that it should be repaired before it rust through discharging water all over the garage. CHW refused to repair and will not do so until it fails causing significant damage to my garage and costing them more to repair.

3 years ago

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Terri Budris Sun Prairie, WI

The technician was professional, thorough, friendly, courteous, and knowledgeable. It made the process so much more pleasant!

3 years ago

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Via Mobile, AL

What i like to choice Processing my claims no hassles and i don’t have to wait a long time to have a company to provide the service i need.

3 years ago

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Shawnda Thompson Akron, OH

Excellent service. Sent technician out the next day. Fixed the problem in a timely manner. Would definitely recommend this company to everyone

3 years ago

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Hootie Turlock, CA

The representative said the service fee was $75 and when I got my policy it says $85 I've been a Realtor here in California for more than 30 years and thought I would give you a try but that's not a good way to start out.

3 years ago

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Bob

Choice has short comings. Replacement appliances are pro rated & the Lowes Credit certificate takes weeks to arrive. Also they don’t cover mane water line or its shut off valve. Minor issues are handled okay but appliances trouble calls can take a week

3 years ago

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Lynn Hubbard The Villages, FL

Good coverage. Reasonable costs. Online system is well organized and user friendly. Phone staff are professional and competent

3 years ago Edited November 8, 2023

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LaurieAnne Corpus Christi, TX

I am very happy with this company. The response was quick, and the technician that came was friendly and yet professional

3 years ago

Choice Home Warranty Reviews