Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Barbara Spring Branch, TX

Service company came with the incorrect gas fitting. The person who assessed the unit asked me if it was gas or propane. I told him but today what the man brought was for gas so it would not work.

3 years ago

check_circle

Verified Customer

star star star star star

Rosalie Sacramento, CA

Once you figure out they send to contractors and there are few day waiting period for them to respond you are good! I recommend them!!!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Burton Trenton, NJ

Liked quick response from customer service. Disliked Choice's offers of money, rather than replacement of defective product. Money payments were inadequate, for the most part.

3 years ago

star star_border star_border star_border star_border

KETAN PATEL Lawrenceville, GA

Choice Home Warranty, CHW, is a pain to deal with. They always resist honoring the work, and come up with lame excuses so they don't have to pay for repair or replacement. Almost every time I ended up having a bad experience with my claims, so it's very discouraging to even call them to fix things. Claim Manager, Tamika, is very rude and cuts me off when I talk, she is very pushy and enforces her side of the view and is arrogant. I couldn't ask for her supervisor as she was at the top of the claim department. It is not worth having CHW at all.

3 years ago Edited January 10, 2024

star star star star star

Himanshu Gupta Flemington, NJ

Albert H was efficient, yet relaxed in explaining the policy. He was pleasant to converse with and not your typical "pushy" salesperson.

3 years ago

star star star star star

Francy P.V. Woodbridge, NJ

I appreciate the patience of Mr Sam B for to explain the offer which is best offer to me, and could finalize one for my home ..Thanks to Sam B

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John Kansas City, KS

I'm not happy with not being able to talk to anyone at time of placing repair order. I had to pay $75 to the plumber for him to tell me my pump wasn't covered. I asked the only person that would answer the phone and he wouldn't let me talk to the claims department. Not happy with Choice warranty.

3 years ago

star star star star star

N8 P Waldorf, MD

Michael was professional and personable. He explained what needed to be done and made recommendations for future upkeep.

3 years ago

star star star star star

Sue Sorrells Fort Worth, TX

Only called one time. We lift in a small town. Waited a few days to get a rep out but it was ok for this time that we had to wait.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Anderson, CA

They take your money and then never reimburse you for the repairs done by the contractor. Plus they don't even pay the contractors for their work if the claim is done through them and not the customer. The put you on ignore and give you all kinds of excuses as why they will not cover the claim. It is a FAKE POLICY. THEY ARE SCAM ARTISTS!! DON'T BUY THEIR POLICY!! IT IS A RIP OFF SCAM!!

3 years ago

check_circle

Verified Customer

star star star star star

Eric Jonesborough, TN

So far, no problem getting appliances repaired. However, I was not pleased when the monthly cost for the warranty increased--without warning.

3 years ago

star star star star star

ana gamarra CA

Service was great the response to my inquiry was quick this it’s my 3 call for different service and they always on time

3 years ago Edited January 10, 2024

star star star star star

Roz Tandy Fairburn, GA

Professional, very thorough, and gave me tips and instructions on keeping the washer in good shape. He was quick and very friendly

3 years ago

check_circle

Verified Customer

star star star star star

Diana Atwell Lake Worth, FL

The repairman was sent quickly and he was very professional and polite. He was very competent and got our A/C working better in less than 30 minutes.

3 years ago

star star star_border star_border star_border

Val Lamont Easton, MD

My complaint is not about the technician, but rather with Choice Warranty customer service, and that of Sears Repair customer service. No matter how many times I told them to call our Boca Raton tenant rather than me (since I am up in Maryland), I had kept getting calls both from Choice Warranty and Sears. Something is wrong with your system.

3 years ago

star star_border star_border star_border star_border

JOEL Ellicott City, MD

I submitted my claim over month ago. My HVAC, is leaking into the tenants condo below. I’ve had three contractors visited my home and all reported the same issue, the unit needing to be replaced. However, as of this date, no resolution. I can’t used the unit because it leaks into my neighbor’s. Am using space heaters, increasing my electricity. The only time I speak to customer service is when I call. We are about too approach and no resolution. This utterly ridiculous and unprofessional. Poor service

3 years ago

star star_border star_border star_border star_border

manie mar Queen Creek, AZ

After being a long time customer I submitted a claim in 2019 for a pipe with a leak which was located between the walls after wear and tare it leaked this pipe should have been covered and CW denied the claim. At present another denial. In the near future the over "$3,000 i have invested in your company will go in the bank instead for future repairs

3 years ago

star star_border star_border star_border star_border

Bpd Gray, GA

Not what I expected. They used Sears Home Services to repair my washer....what a joke....I have been dealing with Sears Home Services since 2/7/23. Parts have been ordered and received but can't get them to come back and fix the machine. They cancelled an appointment for 2/17 and rescheduled for 3/10/23 but they cancelled and rescheduled for 4/7/23. Contacted CHW...no help since Sears has already ordered a part. Very disappointed and will not renew my contract with them.

3 years ago

star star star star star

Sarah Joyner Winston-Salem, NC

Loved all the options and discount to seniors was a no brainer to sign up. Phil M was very thorough and offered the best plan in my opinion.

3 years ago

star star star star star

Linda Bullerman Largo, FL

I called them & they had someone call back to schedule appt. Also they call & tell you when they are arriving. Great follow up.

3 years ago

star star star star star

Janet Stafford, TX

These guys are the best. Super fast response time. Great technicians leave your home clean like they were never there. Give them a chance.

3 years ago

star star star_border star_border star_border

Richard Enck Saco, ME

Poor service. Currently waiting over a month for a repair for an inoperable appliance. Another repair stopped working and a new claim had to be filed for a second repair. Two other claims were taking so long for repair that I ordered the part and did the repair myself.

3 years ago

star star star star star

Remille Ables Augusta, GA

I just started with this program and so far it was easy and affordable to enroll. Haven't had to do a claim yet since I'm fairly new.

3 years ago

star star star star star

Jeff Berman Atlantic City, NJ

The response was quick. I only waited a day to get the results. I expected an argument which to my surprise, never happened.

3 years ago

star star star star star

Jean Meridian, MS

I like Choice home warranty, because they do all the work for me. I don't have to get my own technician like I did before with another home warranty.

3 years ago

star star_border star_border star_border star_border

Yuriy Leyzerov MA

Terrible! WE have washing machine that needs to be fixed. They sent one technician that said it is not fixable. They sent another technician who said it can be fixed and sent report. Choice Home misread the report and denied the repair. I called them, they asked to appeal and assigned manager. Manager didn't do anything. I called numerous time finally they requested another report from technician and denied again. Technician reported that suspension leaks and need to be replaced. They assumed that this is not normal tear and wear and come up with another excuse to deny repair. TOTAL SCAM!!!

3 years ago

star star star star star

Catherine O' Neill Miami, FL

The dishwasher technical who came to fix my dishwasher is excellent - friendly, timely and very professional and experienced in his profession.

3 years ago Edited April 24, 2023

star star star star_border star_border

Lucia Frankfort, KY

They dragged their feet for two weeks on my furnace, then suddenly when I mentioned the attorney general, things speeded up. I was using portable space heaters for 2 weeks so no telling what my electric bill is going to be.

3 years ago

star star star star star_border

Bernadine Beaumont, TX

Too many Tele marketers working unprepared. Not trained to give satisfactory solutions on the other hand 50 /50 once a tech comes out some problems solved some not

3 years ago

star star star star star

Alvin Mitchell Orlando, FL

The service is outstanding. Once a claim is submitted, the work is usually completed within a couple of days, unless a part has to be ordered.

3 years ago

star star star star star

Carolyn Columbia, MO

The person who came to work on our dishwasher was very knowledge and patient. This is the first time I have ever used a home warranty. Very Good

3 years ago

star star star star_border star_border

Nadine Johnson Tampa, FL

Takes time to schedule inspections based on contractor's schedule, then approval for repairs and then schedule to complete repairs. None of the contractors have been local and no recourse w7hen they do something wrong

3 years ago Edited June 22, 2023

star star_border star_border star_border star_border

William Ponte Vedra, FL

the fact that you waste time with a forced buy out after tech sent out , final buy out accepted is at least 45% less than needed to replace range of equal options and removal of old. In addition, forcing me to buy at lowe with gift card that will take 30 more days to get is inconsiderate, unbusiness like and different than competitors. I have 4 children and make 3 meals a day without a stove!!!!!!!! would not recommend choice, and considering canceling my 3 policies. VERY DISSAPPOINTED!!!!!!!!!!! Yes amazing in the worst way

3 years ago

star star star star star

Alejandro San Antonio, TX

Have been with CHOICE for many years. Always very professional and on time response to my needs. Never have had any problems.

3 years ago

star star star star star

C W Mobile, AL

Customer Service Rep (Ken?) was very helpful. I wasn't sure if my AC concern was covered. He addressed my questions and filed the claim.

3 years ago

star star_border star_border star_border star_border

Lori Doyle Seguin, TX

Where should I start!!? They take forever to schedule an appt, once they find a contractor, they send out a (false) appt time frame that isn’t confirmed with the contractor. So, you sit around waiting for a 6 hour time frame that’s not even scheduled (may even be the wrong day!!). You pay a 75$ fee, even if they can’t fix the problem for whatever reason (too old, broken, not covered…there’s always an excuse). No organization, no follow thru, no attention customer service, etc etc. So, unless you have nothing better to do with your time and money- do NOT use.

3 years ago

star star star_border star_border star_border

Maria Fort Lauderdale, FL

The assigned technicians for 2 different appliances left repair issues unresolved. The AC repairs were denied because they were “maintenance related. The refrigerator water filter was not fixed after a couple of visits and is still not working.

3 years ago

star star star star star

Emmanuel Saintil Port Saint Lucie, FL

The technician was on time and very professional. If I ever have a cooling problem again, I will greatly ask for the same technician.

3 years ago

star star star star_border star_border

Brenda O'Donnell Tempe, AZ

It is difficult to actually speak to a representative until one has to argue with replacement value of an appliance. What it actually cost to replace an appliance, is far from what you are given to replace it.

3 years ago

star star_border star_border star_border star_border

Gloria Wray Fredericksburg, VA

Most claims are rejected, and when they are accepted, the job may not get done. Service technicians seem more interested in the $45 they get for showing up, than in completing the repair. Good service people refuse to work with choice home warranty. I have wasted so much money with this company and I am still waiting for the technician to return to replace the display on my oven.

3 years ago

star star star star_border star_border

Glenda Richmond, VA

I had to wait longer than what I wanted Unplug my toilet 2 hours later clogged again I had to call another plumber than pay for it out of my pocket and they found a product in the pipeline and repair it

3 years ago

star star star star star

william nelson Orlando, FL

I just recently had a water leak on the garbage disposal. The service provided fix the issue in like 10 minutes. I'm so happy 😊

3 years ago

star star star star_border star_border

margaret cisse Bridgetown, 08

I liked the service contractors they worked with like Sears. I did not like how they evaluated which systems to approve/deny. Some of their customer agents needed further training.

3 years ago Edited January 1, 2024

star star_border star_border star_border star_border

Isela Zepeda Fresno, CA

They just waisted my time, I waited almost 3 months for a tankless water heater and send 6 different companies but weren't able to make it happen because they wanted to get paid first. This company doesn't pay them. If those companies are lucky they get 40 to 50 % of their jobs. Also with a house heater it say it will be cover. Then on the exclusions say it doesn't cover what is broke in your heating system 🤔. It's like saying it will cover nail 1 to 4 and 6 to 9. But excludes 5 and 10. Horrible company

3 years ago

star star star star star

Carletta Henderson, NV

The way you always send a tradesman within a day of my request and the ease to call if I need to. Thank you so much for your wonderful service!

3 years ago Edited January 10, 2024

star star star star_border star_border

Maria Phoenix, AZ

I am hit or miss with these guys. Seems like they like to come out quick generic fix and move on. I do enjoy the peace of mind of having a warranty but now question if they really care

3 years ago

star star star_border star_border star_border

Linda Tampa, FL

I am very unhappy with this service. It takes days for someone to get out for the service call. I just had a plumbing issue and I paid for a plumber to come so I could get issue fixed in a timely manner. I would never renew contract.

3 years ago

star star star star star

anynomous Thornville, OH

The technician worked with us to find a better time for him to come to do the repair. He was prompt, efficient, and friendly.

3 years ago Edited January 10, 2024

star star star star star_border

Michael Kanthal Hoffman, NJ

The service date for the plumbing Contractor was scheduled very quickly. However there was some confusion about what WAS and was NOT covered by the Warranty.

3 years ago

star star_border star_border star_border star_border

Debra O'Berry Jacksonville, FL

Choice Home Warranty has always been good up to this last time. They came out and the problem was not resolved and I have called Choice home warranty back twice and have been told someone would call us to set up appointment. Going on a month snd no one has called us or set up another appointment. The company that Choice claims the appointment is with has no record of a repair order.

3 years ago

Choice Home Warranty Reviews