Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Harriet Ross Houston, TX

I've only had to call CHW once but that experience was very favorable. I placed my claim online and the technician was out the very next day. So far so good.

3 years ago

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Roderick Giddens Englewood, TN

Choice home warranty is a terrible company. They have almost no companies that will work with them in my area. I have placed 3 different claims with them and they have denied repair on each of them. I'm extremely dissatisfied with this company. We invested over $600 for nothing in return. That's money I could have used to repair the things they refused to repair. I will never use them again and will discourage others as well.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Ben Dis Bentonville, AR

YOU have been aware that I had a leaking frige since 2/21 now we are in APRIL. I am going to seek a legal action since you are taking this lightly. I have communicated with you more than enought . All I get from YOU is sorry for the inconvenience. Water in the floor have caused slipped and fell and injury and damaged floor title. DO I NEED TO HIRE A LAWYER FOR YOU TO I UNDERTAND THAT I NEED YOUR commitment to your business?

4 years ago

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Bess Wilfong St Louis, MO

They have a prompt response rate, but after the waiting period for the repair person, they twice have said they cannot perform the repairs due to limitations. So I was out $68 for each visit and still had to do the repairs on my own.

4 years ago Edited August 24, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Mike Mesa, AZ

Choice Home Warranty took care of our appliance issue immediately. The contractor they sent out was courteous , knowledgeable, and efficient.

4 years ago

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Dominick Nicholas Longo-Luciano Sr Desert Hot Springs, CA

Issues with getting authorization for the vendor to complete the service work. It's been 10 days since I placed the claim. The vendor wants a break down of the authorization. Ridiculous!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Thezim Boynton Beach, FL

I call they come and fix. Longest wait is for parts. Very nice man second time here First time fix’s AC works perfect

4 years ago

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Gail Irvin Atlanta, GA

I’m still waiting for information on repair of my unit. The service guy can out quickly however that was all . He looked at it and said it he repair it he will be back in 30 days cause it is going to go out again.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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jeanette burdette St. Petersburg, FL

One word GREAT. All you have to do is call them and they will have you appointment Thank you so much So glad I changed to Choice Home Warranty

4 years ago

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Don brenner Hightstown, NJ

My 1st experience was great. 2d time terrible. Can’t get anyone on phone who speaks English well and can tell me how much a repair will cost. 45 minutes on the phone yesterday with 5 different people and still no answer

4 years ago

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Randall Aramburu Roanoke, TX

You refused to pay for work that was recently done at my house under claim #151366009. The work that was supposed to be done was for removal of stoppage in my kitchen sink. The plumbing company had to clean out the clean out area outside the house to prevent/solve the problem. This is year 4 of my contract with Choice and I won't be renewing or recommending this company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 23rd, 2022

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Neil A. VerHagen

I’ve deal with some other warranties in the past because I am a realtor and I have heard a lot of bad comments. I gave choice a chance and I have been very satisfied. I have been recommending them to my clients. They’re easy to contact. They get back to you. They keep you informed. It is very efficient.

4 years ago Edited January 10, 2024

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Aaron Tombrella Prosper, TX

They are quick to process a claim, and have chosen EXCELLENT repair companies. Highly recommend, if you are looking for a Home Warranty company.

4 years ago

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Sean Faby Chandler, AZ

I paid $551 for this warranty only to have them give me only $246 for a new dishwasher! Ridiculous. What is the point of me paying all that money? And how does this entice me to renew? If they would have replaced it for a decent amount then I would renew but this was a waste of money

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Claudia Mull Cordova, TN

What I like about choice warranty is the quick response time for a technician to set an appointment and how they keep you informed about your claim.

4 years ago

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Bob Saint Paul, MN

Very dissatisfied with urgent requests. Choice home warranty has not been able to expedite service calls to fix a hot water heater or repair a refrigerator that is not working. Repairs were scheduled out from 2 days to weeks. They have not “replaced” but rather said they will send 1/2 the value for replacement in a month.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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Derek Diggs Alvin, TX

Choice Warranty has crafty wording in their contract that allows them to offer a replacement value at an imaginary price that the customer has no access to. Therefore, they are NOT replacing my appliance they are offering me close to 50% of the value/cost of replacement and I am left in the position of having to Spend hundred of dollars to get a comparable appliance. Their explanation was scandalous. I can not recommend them after this experience and we have THREE policies with them for three of our properties.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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Mary L Brown Greenfield, IN

What I like most about the company, in most cases, the response is quick. What I don't like is having to do a request online.

4 years ago

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JoAnne Calton Williamsburg, VA

Prompt response to my workorder. Person who was dispatched was on time and courteous. Did a great job of diagnosing the problem and resolving it.

4 years ago

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Ike Ortiz Surprise, AZ

Difficulty in talking to a real person on the phone so I resorted to making an on-line request. This was easy and quick.

4 years ago

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Sreenivasa Dharmavaram Chicago, IL

Whenever I had called on warranty issues the service was always delayed and even if I get the response back it was declined citing some stupid reasons. Hence I decided not to renew. I was initially so happy that I got the warranty but it was all full of empty promises

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 9th, 2022

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regina screnci Sewell, NJ

Al was very good at every aspect about the plan. He explained and did answer all my concerns. It was a pleasure talking to him.

4 years ago

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Kevin Mccafferty Collegeville, PA

All I ever do is pay my monthly fee and deductible for the technician to find some obscure reason why it is not covered. This happened almost every time. It is a scam. I am supposed to be an expert on all my appliances to determine if they are covered. I am extremely dissatisfied with my experiences with CHOICE and will definitely not recommend your company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 3rd, 2022

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demarco smith Houston, TX

Tech was awesome..the voucher you gave could have been higher seeing we pay monthly, so it should have covered the whole amount of the appliances u have to replace..just my opinion

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2022

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arnaud berthelier Cleveland, OH

Terrible,I call for a problem with my ceiling fan they sent an AC tech afraid of hight without tool or clue the reason he showed up for Now they want to charge me for the rental of equipment needed for the repair ( ladder or scaffolding) how about sending an electrician with proper tools and qualifications to do the job. It is like sending a plumber to fix an electrical issue. The company they contract take any job and your money but are not capable to do the job . You pay them to fix your problems and they create more for you. Would definitely not recommend

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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arnaud berthelier Cleveland, OH

Terrible, a scam ,I call for a problem with my ceiling fan they sent an AC tech afraid of hight without tool or clue the reason he showed up Now they want to charge me for the rental of equipment needed for the repair ( ladder or scalfolding) how about sending an electrician with proper tools and qualifications to do the job. It is like sending a plumber to fix an electrical issue. The company they contract take any job and your money but are not capable to do the job . You pay them to fix your problems and they create more for you. Would definitely not recommend

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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Ron Lee's Summit, MO

The agent (Cynthia) was very knowledgeable and courteous. She answered all of our questions and provided options for us to consider.

4 years ago

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Thomas Heckel Albany, NY

Hard to write a good review as all the claims we tried to use were totally useless as you sent people who did not show up or did not even know they worked with you? it has been a horror show. very first request we had to fight with your rep to get someone to fix a leak in our refrigerator. we were only in the home two months but had no idea how old unit was so you said sorry we cant cover it for some stupid reason. so why was it covered item when it was not by your standards. a few other incidents also occurred that were just unacceptable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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Rajendra Kumar Great Falls, VA

as soon as filed the report of non functional furnace the company was able to scheduled the technician to come over next day.

4 years ago

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Vincent DeSanto Yokohama, 14

We are so happy we chose Choice Home Warranty when we bought our home. Good communications and fast service. The best coverage we found.

4 years ago

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Kim Martin

Tech was confirmed for appt and arrived on time. He was very professional and answered my questions and gave me lots of information.

4 years ago Edited April 1, 2024

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John Russell Little River, SC

Create a claim and sit back and relax. You can be sure the best qualified technical folks will show up quickly and solve your problem

4 years ago Edited August 30, 2022

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Andrea Lyons Dallas, TX

I have never received a call or email letting me know if work was approved or not. The company came out and broke holes in the plumbing lines where the put holes in the ground. No one gave them permission to do that. They were just supposed to unclog it. I had a local plumbing unclog it within ten minutes with ballon. We had to repair the damage done by the other company. I will be calling my realtor and tell them to find other warranty company for future sales.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Roger McCartney Essex, MD

I contacted CHW on Friday about my dryer not heating up to dry the clothes and the had a repairman arrive by Monday. I am very satisfied

4 years ago

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Demorris Gbadebo Aiken, SC

Just signed up with choice home warranty the person who helped me was very informative about your services patient and helpful.

4 years ago

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Erin Roosen Peachtree City, GA

Abraham is very good in representing all that CHW has to offer. We will continue to purchase home warranties for our clients.

4 years ago

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Ed Suffolk, VA

Just joined so I haven’t had any experience with your warranty. I’ll let you know more if there are any warranty claims. They sound good but we’ll see.

4 years ago

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Rosaland Odell Cordova, TN

The first experience I had with Choice was not the greatest. But they took the constructive criticism about transparency of their policies and the service is now great.

4 years ago

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Mick Gonzalez Parkville, MD

My very first time signing up for any home warranty and here my first claim gets rejected. After speaking with a case manager, things still didn't make sense to me but I'm sure she was just playing by the rules and these rules just seem so very specific. It just felt like Choice Home was finding any particular reason not to approve my claim. Sure maybe I just don't know how to read fine print but the rules just seem so strict. I really don't see a point of paying a $55 monthly and a service fee for something that they will not help fix.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 23rd, 2022

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Larry

I have used Choice several times this year and each time they were very responsive to my needs and had a service to fix my problem identified either the same day I contacted them and no later than the next day

4 years ago Edited January 10, 2024

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Nancy L Smith North Little Rock, AR

I just signed up for a new home warranty and got a very big discount. I am really happy about the ease of the experience

4 years ago

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Lucius Smith Wichita, KS

I was very disappointed in having to replace my hot water heater and then paying the $75 deductible (which I understand) and then having a "fee" of $455 on top of that. When I questioned same, I was advised it had to do with fees for such things as required inspection and licensing. I checked with City and learned neither was "required". We purchased the home warrantee to avoid unexpected costs related to our home maintenance. This was an unexpected fee and led to our disappointment.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 18th, 2022

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Julie Rockwall, TX

I have had 2 claims that can’t seem to get taken care of.. an appointment is scheduled and then cancelled. I’ve even called a company after getting an email from choice with an appointment scheduled and the company said they never heard from choice or have an appointment scheduled with me. When you call to choice sales answers immediately but when you get transferred to claims you are on hold for 20-30 minutes (due to Covid lol) and then typically call gets disconnected when you are put on hold after tell them what your issue is.. WORST SERVICE EVER! DO NOT BUY!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 17th, 2022

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Martin Honaker Greensboro, NC

I called and filed my claim and they sent someone out the next day. The technician was very nice and new what he was doing.

4 years ago

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Lisa Stout Denver, CO

for some reason a customer service representative set up an account on the house i am buying and the house i am currently a renter - then choice cancelled both - i spent 45 minutes being transferred around until i was able to" butt" in to tell an Agent to NOT transfer me again. hopefully i won't have this same issue if i should need to file a claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Kelsey Christenson Orem, UT

You continue to contact me telling me that my warranty is almost expired, when I have called you multiple times and told you that was just purchased a couple months ago. It's very annoying.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 15th, 2022

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Jean McKelvey Tucker, GA

Two claims have resulted in multiple visits by inferior technicians, refusing to replace a 43 year old furnace unless I paid $2200 in non-covered costs and another claim resulted in a tech from a relatively unknown company working on the unit twice without fixing it but charging me $350 in addition to the service fee. 4350

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 15th, 2022

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Flavio Tena Palmyra, PA

the time frame to resolved most of my claims except for the last one was to long, insuficient number of technicians available, except for the last claim, they wont cover 100% of the repairs

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Alan Reighn Kutztown, PA

The process took longer and was more frustrating than I thought it should have been. Also, had I not declined the original settlement offer, I would have received far less than I was due.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Terry Griffin Wilsonville, OR

The technician that was sent out was great, very professional and courteous. Up to that point my dealings with choice was anything but pleasant. I asked several times to speak with a supervisor and was not given a supervisor I was told they were too busy to talk. I am not happy with choice in the way they handled things. I am going to another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 10th, 2022

Choice Home Warranty Reviews