Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Martin Benavidez Oberderdingen, BW

Not sure yet. This is my second year with choice. Last year I put in a couple of service tickets that were not covered. Now Choice supposedly has a no exclusion coverage. If they had that last year that would have saved me on charges they said were not covered in my policy. I hope I do not have the same experiences as last year.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 1st, 2021

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Marvenia Michael Jonesboro, GA

The staff was very prompt to get someone out by to my residence to service my air conditioning unit. Pleasant and friendly staff.

4 years ago

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Janet Riddick Decatur, GA

This was my first request and it was denied. The reason given for denial was not true. When I CHOICE while the technician was here, they did nothing to help. I asked for a supervisor and they told me that they would have someone call me back. No one has. I am really disappointed as I could not use the toilet and had to pay out of pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 1st, 2021

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Elsie Byrd Stockbridge, GA

I called today being a holiday I got a response. And they are sending a technician to fix my dryer tomorrow . That was a quick response.

4 years ago

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A Miller Charlotte, NC

Had a few issues in the beginning but other than that I am happy with the service I have received so far. I like the low service fee they charge.

4 years ago

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Jeff O Charlotte, NC

I’m not sure what I have a warranty for. The part that went bad on my a/c is covered by the manufacturer warranty, but Choice Home Warranty won’t cover the labor cost of $1,400. This is after I had to pay $485 for the service call, finding where the Freon leak is and recharging with Freon. I will be contacting them to find out how to get a refund for the next two years I’ve already paid for.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Although this wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Jun. 1st, 2021

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earl pleasant Evergreen Park, IL

A little disappointed because every time I make a claim I have to come out of my pocket for big bucks plus a service fee. What Services am I paying for. I could have called the service Company my self.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Al Ramirez Jr Apopka, FL

My work request received prompt attention. The technician who came out was very knowledgeable and professional at this job.

4 years ago

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Danny Perry Lawrenceville, GA

Your warranty does not cover normal wear and tear such as condensation in AC Units refrigerant coil lines after aging. This is the major cause for AC Units failure due to there is no maintenance program or scheduled service program to flush and refill refrigerant Freon, especially after the unit refrigerant has become obsolete. My units have aged and needs to be replaced. the refrigerant R-22? is no longer in use. I find it is best to save my money and not rely on a warranty programs as a way to maintain my appliance operation. This seems to be a scam.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Rebecca Sheridan Houston, TX

Since I have signed up online with any inquiry last week daily I have been called multiple times, emailed multiple times daily and now texted. This is way over the top and borderline harassments guys. I do have to conduct business during normal business hours so all of the calls are excessive. I signed up for crying out loud there is no need to continue calling me every day still by different folks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 1st, 2021

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ANGIE MANGUM SCOTT Huntsville, AL

If I could give less than one star I would! They refused to pay for a repair on my central air conditioning system. The compressor went out and they claimed it was not grounded properly or some such nonsense. Its 8 years old, they claim it should last 15 years. We live in the south ! Do NOT use this or any warranty company! They are ALL total ripoffs that will NOT pay for anything although the contract says it will!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. We regret losing you as a customer.

Jun. 1st, 2021

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Kenneth Brooks Madison, AL

I like the low service fee, however, on my recent claim concerning an LC malfunction (leak detected), it took 2 weeks before a tech was assigned. Previously, we had a water heater that went out, we went a month without hot water in our household of 4 and when we got tired of waiting and going back and forth with claims, we went elsewhere and got it fixed and it meant nothing to CHW. Very frustrating and lack of concern for their customers.

4 years ago Edited August 22, 2023

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Marie Davenport, FL

This company was very efficient and professional!! They were on time and resolved my AC issues quickly. Highly recommended this company !

4 years ago

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Dennis Mesquite, NV

Run the other way, absolutely horrible customer service. Promises made never held. More than one incident with them. Had a leaking hot water heater in the garage, told me that someone would be out to fix it. The contractor told me that he didn't serve my area. Next contractor told they would be out in 10 days while water was leaking into the garage. Had numerous contacts with promises never held up.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 26th, 2021

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jpb Taoudenni, 10

Too many house problems and breaks are limited by the tight legalese of the policy contract. You have a repair need, and take time to set up a repairman, and then get caught by, "no, CHW doesn't cover that."

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 24th, 2021

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Michael Lacy Houston, TX

Price is too high for what you get into Mini Service call fees when they never fix anything completely. They always had to order parts and come back so if you want to dryer knob that needs to be fixed, he can take four months.

4 years ago Edited April 19, 2023

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Jennifer Atlanta, GA

This is my first conversation with anyone. The representative was helpful and very personable. He made feel confident and comfortable in my choice.

4 years ago

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Jacqueline Layton PA

I have just now signed up for 1 year policy so have no idea what kind of service will be offered. I do expect that coverage will be satisfactory and would expect nothing less.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

May. 20th, 2021

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Patricia Rossi Tucson, AZ

The devil is in the small print, or certainly the way they interpret it, when they denied paying for my A/C repair. Choice was great initially in getting service to my home. Their local tech was great. Despite doing all the maintenance my unit requires every year, they claimed the problem with my unit did not meet their definition of “normal wear and tear.” Think twice before you choose Choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

May. 19th, 2021

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Greg Plaza Grandview, MO

My problem wasn't resolved! Your representative needed further authorization to fix the problem?::-#we need this problem resolved! As it is in our restroom., I'm not upgrading my service until you fix this problem !

4 years ago

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ChoiceSux Dahlonega, GA

Signed up for quote, was supposed to come by email. Instead I get 50 some phone calls in one week. Finally answered and asked him to stop calling. So he calls back three times in five minutes. Reporting choice as scammers to ATT.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

May. 19th, 2021

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Gil Elgin, IL

Technician came very knowledgeable. Found problem with my ice maker. Checked for parts. Parts no longer available. Choice warranty wanted to give me a 400 dollar Lowes card. To fix my ice maker. Ice maker costs over $1200. Plus installation. Trying to low ball me. I'm not happy.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2021

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Existing Customer League City, TX

They usually send service people timely so that is good. However, they deny and exclude so many features that it's no longer worth carrying. We will not renew our policy after this year.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 17th, 2021

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Pam Gentry Cleveland, OH

The tech that came "Anthony" was very professional and knowledgeable. He fixed the issue with our furnace very quickly. Well worth the service fee.

4 years ago

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Sally Henson Rolla, MO

Each time I’ve put in a claim, I have had fast and reliable service. Each claim was settled quickly and to my satisfaction.

4 years ago

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bridget sims Hope Mills, NC

My garbage disposal went out on Saturday and I contacted Choice Home Warranty. A technician was out on Monday to replace it.

4 years ago

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Jim McClellan Lexington, SC

Requested a repair for a refrigerator water dispenser. The service man said he needed to order a part, which he usually had on his truck. Choice said the part was obsolete and denied. Not true. Finally they said they don't warrant ice makers or water dispensers. It would have been nice to know that up front so I could have taken care of it myself. Guess I'll keep buying water at the store until I can get the repair done.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

May. 11th, 2021

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Cory Roque Mesa, AZ

Every time to get something approved is a fight. You call customer service while the technician is in the house and they can’t tell you why a claim is denied. Then you have to wait 4-5 days to get a technician to your house and then pay the $60 deductible and then pay another $260 on top of that to get it repaired then argue with Choice home Warranty. Once this appeal process is complete I will be canceling the policy and trying a new company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

May. 11th, 2021

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Brenda Newnan, GA

I like the timely responses after making a claim. I have talked to the CHW representatives over the years and most have been very professional.

4 years ago

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Sarah Cerillo Saratoga Springs, NY

Everything was handled efficiently and professionally. I was pleased that my electrical problem was resolved. Thank you!

4 years ago

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Anne McNeill Chicago, IL

Best value option and coverage is pretty comprehensive! Richard was really helpful and answered my questions promptly and fully.

4 years ago

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Jack L Pistole Springfield, IL

Very good service and friendly easy to understand what I needed to have repaired. Fast to get it scheduled the same Day. Thank You.

4 years ago

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James John Karolchyk Jacksonville, FL

IT SEEMS LIKE IT TAKE TOO MUCH TIME TO HAVE SOMETHING REPAIRED. IN MY CASE IT IS ONLY A CEILING FAN BUT WHAT HAPPENS IN JULY OR AUGUST AND MY CENTRAL AIR GOES OUT??????

4 years ago

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Heidi Harris Rindge, NH

Everything you have to offer is wonderful. Latasha W. was very personable, gracious, extremely helpful, and knowledgeable.

4 years ago

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Jaime Rivera Cedar Hill, TX

So far haven't had any repairs done but when i talked to an agent sounds like a better warranty on what i am paying now.

4 years ago

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Carla

I have been with Choice Hone Warranty for the past 7 years. Whenever I need to put in a work order it is addressed quickly and to my satisfaction.

4 years ago Edited September 16, 2024

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Joi D Parkville, MD

I was able to call and speak to a representativeand it was quick and easy to get a claim started. They had technicians scheduled to come out the very next day.

4 years ago

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Bob parker Fredericksburg, VA

Technician was very thorough, although he talked on how phone 8. Another language all the while he was here...he kept working though. Very clean, well groomed etc.

4 years ago

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Corey Phillips Atlanta, GA

Although they the 1st company chosen to service my heating system never showed up 2 days in a row, the 2nd company was on time, very helpful and knowledgeable.

4 years ago Edited January 10, 2024

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Linda S Cottrill Lakeland, FL

Technician was more than helpful. He was courteous, knowledgeable and professional and I would recommend him to anyone needing help with appliances.

4 years ago

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A. Kalashnikov Mount Washington, KY

So far, best home warranty company ever. I’ve had the policy for almost a year, had three claims, I would say 10/10 experience.

4 years ago

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randy rainey Tyler, TX

Very dissatisfied with this company. My oven malfunctioned and CHW chose to repace it. Offered a Lowes gift card for $338.00 to replace it. I have a GE slide in oven with glass top, dual burners, self cleaning , etc. Ovens at Lowes comparable to mine start at over $1000.00, and a GE starts at 1500.00. I refused the offer and was switched to a manager. After sending photos of my oven I was told $338.00 was all they would offer, pretty much a take or leave it proposition. I would not recommend this company to anyone.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 29th, 2021

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Marianne Pugar Dayton, OH

Have the “Choice Ultimate” home warranty plan. Dishwasher leaks; called to submit claim; approved for replacement. Only offered $246 to replace. Seriously?! When refused offer and spoke to “specialist,” was told offer is firm, and offer is based on wholesale prices. How does a consumer buy at wholesale?? Am continuing the complaint up the food chain, but can’t get an “appointment” (phone call) with a manager until May 10th. This whole process started April 20th. Almost a whole month without a dishwasher. Ridiculous! Don’t purchase this scam of a home warranty policy!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 29th, 2021

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Lesther Escobar Stanley, NC

Horrible customer service. Even after speaking to the technician that was out doing the diagnostic, that the system would have to be replace due to the part being unavailable. . Choice Home will report that the tech was no able to diagnostic and they would assign another tech in which you would have to pay for the same information over and over and never have the job done. When I ask for the diagnostic that they received they point me back to the technician.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 29th, 2021

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guufylvr Warrenton, MO

I felt pressured & signed up for the warranty. When they called to ask if I had any questions, I told them I wanted to cancel. I was hung up on & called them back. I spoke with a different rep & he stated he cancelled & I would receive an email the next day verifying. I waited till Tuesday & attempted to reach them again only to be transferred without them telling me only for the next person to answer said she needed to transfer me to the cancellation dept. I asked does that mean the policy wasn’t cancelled on Friday as requested? She said it was not. Then hung up on me.

4 years ago

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Beverly Timmons Oklahoma City, OK

Purchased n 2017 for $1,750.00 for 5 year contract. Reported 1st claim on refrigerator water filter & warranty didn’t cover. Reported 2nd claim on the fiber band that goes around oven window inside stove door ( because got stained from cooking and while cleaning it the scrubbing broke it dow) & warranty didn’t cover. Made 3rd & 4th claim on my microwave same issue and it took 6 months to get fix and didn’t get fixed and am still waiting for replacement e-gift card for $191.00 from Lowe’s to replace and still haven’t gotten it. Warranty service SUCKS.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 27th, 2021

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KSTX San Antonio, TX

I have choice they are terrible. Example I have a two drawer dishwasher one drawer a year ago started leaking they paid to have it fixed. The other drawer did the same thing and now they say not normal wear and refuse to fix it. How can that be? Ok one drawer not the 2nd one a year later. Refused to fix AC even though I should proof of bi-yearly maintenance. They will deny claims for no reason. Waste of money.

4 years ago Edited January 10, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 26th, 2021

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Ranae W Hairston Lubbock, TX

replace like and kind is a joke. Our LG electric dryer is on the blink and the repair people that Choice Warranty sent out is they can't get parts for it anymore. Has been discontiuned. Choice would only come up with $488 for a Whirpool. To replace with an LG that is 7.4cu. (because they don't make the the7.0 anymore like ours) is $799. This has happened on the A/C claim and the water heater claim. They advertise to replace with like and kind and it is very false/ they are 3 for 3 in paying about half what they should have on the 3 claims we have had in the last year. NOT

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 23rd, 2021

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Nicole Jeffries Grand Prairie, TX

Effortless, the representative was pleasant, I especially like receiving the emails with all the information. Thank you!

4 years ago

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Cheryl L OBannon Lubbock, TX

Very helpful and understood my needs. Service representative, Frances was able to offer quarterly payments rather than monthly for a lower cost.

4 years ago

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