Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Mary Taylor Harrison Saltillo, MS

It was very easy to file the claim. The repairman was very professional. It only took him minutes to find the problem and get it fixed.

6 years ago

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Ashley Augusta, GA

A total waste of time. The company barely covers anything. In my case nothing at all I ended up spending more than saving. The last denial that I received I had the option of appealing with a case manager. That woman did not care about my claim at all and had the personality of a slice of cheese. The company has a grand presentation but is only a scheme company. Dont fall for it!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.

Regards,
Choice Home Warranty

Jul. 11th, 2019

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MILTON Ray Philadelphia, PA

Please do not purchase Choice Home Warranty. Their customer service and technicians are a joke. I was more than a month without my washer and dryer. They approved and then denied both claims and that began a cycle of calls and messaging by myself just trying to get clarity and a resolution. I finally bought another set. They do not replace anything only offer a payout that in no way will afford a replacement of anything. Their resolution department in no even tries to resolve any issues. You are better off checking out another warranty service provider.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.

Regards,
Choice Home Warranty

Jul. 15th, 2019

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G Coronado

We almost made a mistake by giving them 20 plus properties . Gave them 2 to try out and on first claim we go through there online system which is looking for a reason to deny . Call in for a clam and be ready for a 30 minute hold. The call back function wont even call you back . Don't believe sales pitch about ratings . There were attractive on price yet read coverage and its very minimal and best.

6 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

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Thomas Boyett Milton, FL

Choice home warranty is a horrible company if you have a claim. My refrigerator stopped working and they decided not to fix it but to replace it. Their offer was about half of what a similar refrigerator would cost. Additionally, I will not get the any money for replacement for up to 30 days. I am a realtor and I will not refer any my customers to Choice . I fully intend to tell every realtor and speak before the Realtor Associations about the unacceptable performance of Choice Home Warranty.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback a represnative from our Consumer Advocated Department will be contacting you shortly.

Jul. 5th, 2019

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Sam Flower Mound, TX

My ac unit is leaking gas from the evaporator coil. They claim to cover that in the warranty. But when I submitted the claim to them they denied the claim and said that the coil will not be covered due to "rust and corrosion". The ac technician diagnosed and reported that he does not see any signs of rust and or corrosion. I really regret getting the warranty plan from them because of false advertisement. What a waste of money, steer clear from CHOICE warranty company.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback a represnative from our Consumer Advocate Department will contact you shortly.

Jul. 5th, 2019

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Lois Broken Arrow, OK

I am so disgusted at “Bad” Choice Home Warranty’s standard response to complaints! They want to make customers sound like idiots, just because we believed their False Advertising “. Well, they got caught in 2015 for false advertising and using creative and deceptive practices to deny claims by the Attorney General. Let’s not let them continue. Oh and by the way, Chardonnic offered me ~$230 to NOT file a complaint with the BBB. Really?

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 1st, 2019

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Rajeev Mehta Yorktown, IN

Very impressed with the service provided by your agent, Jordan N. With such agents, no wonder you a re 5-STAR rated company.

6 years ago

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Aarti Bajaj Olathe, KS

WORST decision I had made since buying my house. I had to cancel my policy because of constant denial of claims. We had researched and looked at the reviews but we thought may be these are specific cases they denied. We just wasted $500 to this company for doing nothing for us. Dont walk, run away from these Cheaters! I would give it -5 stars if the app would allow.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jul. 3rd, 2019

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Tim Buchanan Southaven, MS

I am happy and grateful that Jerry S helped me find exactly what I was looking for. Big plus -He answered the phone when I called him back.

6 years ago

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Ford McLaughlin Lincoln, NE

This Warranty company is a joke and has been ripping people off for years. I wish I had done more research before buying a 3-year plan only to have everything I've tried to make a claim on either be denied or left still broken by a technician who has no idea what he's doing. The technician they sent me was Rihanna at 1 star out of 200 reviews after changing his company name several times to get away from bad reviews.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 1st, 2019

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charlie colegrove Waverly, OH

The service tech was excellent. Customer service was right on the spot. Overall my problem was taken care of in a very good and timely manner.

6 years ago

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Ray Melissa, TX

filed claim on toilet that was previously worked on on 9/14. New claim for toilet running was filed on 6/18. Plumber came on 6/21, and arrived on time. Service was good.

6 years ago

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BC M. trussell Decatur, TX

The only reason I gave them 1 * was because it does not give an option for zero....this Comany is the worst Ive ever had... they are a scam in my opinion...run away! Ive had several attempts at claims now and have not gotten hardly any positive results at all from any and areas they claim to cover...and they dont mind tacking on extra charges for stuff on the premium...but for little reward. I will continue to sound the alarm as this is a terrible, terrible company and should not even be allowed to take peoples money...as I said...Run!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 27th, 2019

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NC vacations Mooresville, NC

We switched to choice home warranty. So far we have had 3 claims and they have covered nothing. First they don’t cover ice makers, next they did not cover the a/c blower fan because they said it was caused from a rusty bolt, third claim they didn’t cover Freon to go back into our a/c. We have 4 houses with them and will be cancelling. Trust me... don’t waste your money!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 25th, 2019

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Nancy J Belanger Houma, LA

They have the worst service! We had a water heater go out with water all over our floor on a Sunday. By Monday afternoon they still did not have a technician and told us we could buy one and be reimbursed. We did that and then they tell us that we had to contact their technician first to be reimbursed. All we get is the run around but no payment. They continue to come up with more items we must do before getting reimbursed. DO NOT USE THIS WARRANTY COMPANY!!! I am sure there are better warranty companies out there, but Choice Home Warranty is not one of them.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 25th, 2019

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barbara peters Alpharetta, GA

They respond quickly and set up service to meet your needs. I had a different company before and was very disappointed. Glad I switched.

6 years ago

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John Las Vegas, NV

Customer service is not open 24 hours a day as you state in your "good" ledger, which is a bad reflection on this review site. Also after agreeing to a monthly fee, I never received any warranty information in the mail to verify the agreement. I will be cancelling but it will require a phone call during my business hours to confirm since availability is NOT 24 hours a day as advertised by your site.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback John. You are able to place a claim 24/7 by calling 1.888.531.5403 or online at .

Jun. 24th, 2019

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JJ Garcia

One of the worst experiences ever with this company!!!! MY ac had a leak and said we wont don any repairs on it until it completely is inoperable but if it breaks down we need to see receipts that you did some preventative maintenance. The phone operator was like you could have saved time if you just read the contract - who says that to a new customer !!!!!! please look at the reviews before purchasing Choice home warranty!!!!!! WORST COMPANY EVER!!!!!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 24th, 2019

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fred Clermont, FL

If you make a claim by phone be very careful what you tell them as their goal seems to be to deny claims. The best bet is to contact them by webpage and give as little info as possible. Customer service is useless, I was transferred six times trying to get a simple response, you get the feeling they're playing you in hopes you hang up. P.S. Never got an answer to my question as I was mysteriously disconnected

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 19th, 2019

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Keith Kent Allen, TX

I live in a rental property covered by this warranty, the AC compressor unit has been bandaided a number of times already and they apparently refuse to replace the unit until it’s totally inoperable. I am a heart patient as is my partner if this continues and we end up in August with No AC this will be a major problem. I would never do business with Choice on my own and will be posting the same throughout Social Media. Bad Customer Service and Worse Customer Experience.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 19th, 2019

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Chevydog Covington, TN

The Service warranty came with home purchase. I received my contract in the mail ,but when i tried to use it, I was told that it was a realtors contract, and the booklet I received was not what they would go by. So bait and switch? nothings covered? I tried to speak with agents... would not take my calls, would not respond to emails. The cooling company even resubmitted.. denied again . They pulled words out of the air, my house had settled? A brick house? really they are not a nice company would not use them again.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 19th, 2019

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Cherie Livingston New Braunfels, TX

This company has never covered a single thing that went wrong in our brand new house. The first day we moved in, the garbage disposal did not work. They wouldn't cover it. Our Air Conditioner stopped cooling a few months later. They wouldn't cover it. The contract we were given states they are available 24/7. This is a lie, they most certainly are not. You might as well throw your money directly into the trash, as you would get the same result. Thoroughly dissatisfied.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 14th, 2019

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Tawnya Jackson Houston, TX

Choice Home Warranty received their money in full but they do not provide services on the claims. I had two appointments that were set by them and no one showed either time or called to request a reschedule appointment. Basically you get no service after the sale and $375 just wasted on nothing. The representatives have no customer service skills to navigate you to a solution to take care of the customer. So please don’t sign up!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with your experience with Choice Home Warranty.
Your feedback gives us the opportunity deliver a better service, as we will reinforce the opportunity areas you advised in our next training sessions with the involved departments.

Jun. 13th, 2019

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Kevin Coleman Allentown, PA

The person that came out said we had the wrong filter in our A/C air handler. The filter was the one recommended by the last guy that serviced the air handler.

6 years ago

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Jen Henderson, NV

Excellent experience with phone rep to help me purchase the right warranty coverage as an anniversary gift for my parents!

6 years ago

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George Tillman Byram, MS

Please do not waste your money with this company. They are SCAMMERS!!! I had a problem with my dryer and a technician came out with his child. The first thing he asked was how will you be paying. It took him two days to report the problem and it’s been a week and the dryer is still not fixed or replaced. My husband and I had to purchase a new dryer on our own. Very disappointed and angry.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 13th, 2019

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nitish singh Greer, SC

They will deny most of your claims. My AC unit coil was leaking and they said its due to the rust, but the rust does not come under normal wear and tear, so denied the claim. So what is wear and tear? Water heater started leaking from bottom. They denied claim saying the water heater container base or something is not covered. Please don't get this company insurance.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 13th, 2019

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Chris Stockdale Cape Coral, FL

This company is a fraud. Do not purchase their product. The warranty is written to absolve them of any actual coverage responsibility. I have had three claims since I initiated the coverage and all were denied for very specious reasons. I received a small payment for each claim (about 10% of the estimated cost of repairs) only after appealing the initial denial and getting angry on the phone with their customer service representatives.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 11th, 2019

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michael w smith Crawfordville, FL

Nice experience all round. Martin was informative and very informed as to all the warranty benefits. Thanks for a good deal on the cost.

6 years ago

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tjc Owings Mills, MD

First time using the warranty . Operators genuinely unconcerned with my electric problem and couldn’t care that it took about 2 weeks for service even when told there was a chemotherapy patient living there with no a/c.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 10th, 2019

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Sherrell Byram, MS

This company gets claims in quickly and the companies come in a timely matter and repairs appliances in a timely matter.i am so pleased and Grateful!

6 years ago

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Santino M Akot

Choice Home Warranty is a scam company. I filled a claimed for my refrigerator side by side 2 doors compressor is bad. Choice Home Warranty is not fixing it or replacing it. Though, I have Warranty with them and I have paid my service fee. Upto now, no refrigerator working in my house and foods is going bad in the refrigerator. Shame on Choice home Warranty. Now, I'm considering filing a complaint or lawsuit against Choice home Warranty.

6 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

May. 31st, 2019

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IRG Las Vegas, NV

Our very first time to call for repair and it was denied. Hot water heater leaking. Paid for an inspection and inspectors report said "water heater un-repairable". Next day notified by company that they would not replace or repair as their warranty excludes hot water tank itself. Now I ask you: how is it that the hot water tank itself is not covered when all connections are attached to the tank itself? This company is a scam. We were warned by friends not to use but unfortunately took a chance. STAY AWAY - they'll cheat you at every turn!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 10th, 2019

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Michelle Mack Houston, TX

STAY AWAY I DONT THINK THE POSITIVE REVIEWS ARE REAL CHOICE HOME WARRANTY IS A SCAM THEY FALSE ADVERTISING THINGS THEY DONT DO.MY AC UNIT STOP COOLING AND IT WAS COVERED THEY DIDN'T FIX IT AND IM OUT OF POCKET OF $400 FOR A OUTSIDE TECH. THE REPS GIVE YOU THE RUN AROUND.I CANCELED AND NOW IM WITH NO AIR SINCE APRIL 2019 AND ITS JUNE 4 2019. I HAVE TO FIND A COMPANY TO FIX IT OR REPLACE IT THIS COMPANY NEED A -0 AND CLOSED

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 6th, 2019

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Jessica Fort Worth, TX

If I could do negative stars I would. This is the worst company I have ever come across. Please do not use this company. Everytime you call them out they deny the claim and refuse to pay for anything most of the time stating it isn't normal wear and tear. I had one of their technicians tell me that they will deny everything and to save my money instead of paying it to them. They are Crooks!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 5th, 2019

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Hot Customer Goose Creek, SC

Dang I wished I saw these reviews b4 purchasing plan. In the heat of May ac went out, I called to make claim which was fulfilled a day later by a contractor who couldn’t come until 2 days later. Here’s the good part on day contractor was to come he said he no longer contract with choice because they don’t pay for services. So now in this 90+ degree weather I still have to wait til they find someone and looking at veviews I may be SOL

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

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Robert C Schwarz Asheville, NC

I filed a claim. After several days I called them to get the status. They told me they were trying to find a technician. I called and asked them who they were calling so I could help and they wouldn't tell me who they were contracted with. I asked to speak with a supervisor on three different occasions and they said they would call me back as they were busy. I never received a call back. I just had to schedule my own technician for which they would not pay. Canceled policy and asked for a refund and they refused.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

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Steve Fort Smith, AR

I had a heater go out 2 moths ago they wouldn't replace gave me 250,00 cost me 1650 to replace then just this week my AC went out they would only replace the compressor giving me 700. When both units were 30 yrs old said they would upgrade system cost me 2300 for that checked with American Home warranty both would have been replaced. Choice finds a way not to replace things . I will not use them again it's false advertising .

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 3rd, 2019

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Myrna Arnold Austin, TX

Every need I have encountered Choice warranty has been very responsive and meeting my needs. I would recommend them to any homeowner.

6 years ago

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Akua Twumasi Cypress, TX

People listen to me don’t ever use this company they are scammers.worst customer service/worst company.our AC unit was not running and 90 degrees inside the house we called them and took 4 days to send technician and later sent email that they would not cover it.then later said they will give us 200 dollars for unit that cost about 1500 dollars. Do Not Use this company.they are crooks. We are going to join the class action lawsuit

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Ed Merritt Island, FL

Mike the gentleman we talked with was Very informative,intelligent and helpful. We completely understood his explanation and he was right on!

6 years ago

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HEIDI Haslet, TX

DO NOT USE THIS COMPANY! THEY GIVE YOU A LIST OF ITEMS THAT ARE COVERED BUT WHEN YOU CALL TO USE ONE THEY DONT TELL YOU THAT YOU HAVE TO PAY THE 45.00 PLUS THE LABOR CHARGE WHICH YOU HAVE TO PAY ANYWAY WITHOUT USING A WARRANTY COMPANY, SO WHY HAVE THEM??? YOU END OF PAYING MORE BECAUSE YOU PAY THE 45 PLUS THE CHARGE OF THE TECH. SO TELL ME WHY THIS COMPANY SAYS THEY WILL FIX IT AND THAT IT IS COVERED?????

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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S Smith Congers, NY

Terrible technician who fixed nothing and then didn't return phone calls and finally when a new appointment was made never showed up - all over 4 weeks. Given incorrect information and had to speak to no less than 9 different people. Found out there were more exclusions than coverage. Told we would be reimbursed by our own plumber and then told we would only be reimbursed what they would pay, not what we paid. Finally cancelled the policy and cut our losses. You get what you pay for and with this company you get nothing for your money. RUN A MILE!!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 31st, 2019

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Mark Veit Denver, CO

Choice Home Warranty Sucks! The Exclusions covers nothing. Quick example: Garage Doors do NOT cover the doors, garage door openers, or any parts. That's it. Nothing is covered, as with all systems. No normal wear and tear, no corrosion or wore out parts, No nothing! Get part of your your money back by writing a written request to cancel your policy: Part L: #4 with a$50.00 Admin Fee. The biggest RIP Off that I've ever Seen. Choice Home Warranty is a Looser!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

CHW

May. 28th, 2019

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Charlene Baton Rouge, LA

This is a TOTAL rip-off. We pay a minimum of $70 per month. I have had only 1 positive occurrence with this company, otherwise it’s always excuse after excuse after excuse if why you can’t come through to fix or replace a broken product in my home. You sent some pure thieves to work on the A/C and got no results. Now you say you’re going to replace my stove top with a measly $300. After I declined, another $100 was added really. You cannot replace a stove top with $400.00 So what is your purpose? What is your point?

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

May. 31st, 2019

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Susan McClellan Largo, FL

Creating a claim was easy. An appointment was scheduled for 5/21/19. The technician did not show up. Called Choice Home Warranty to let them know I did not want to use Comfort Central again. They apologized and said someone would be out the next day. After the technician arrived, my pool/spa was not working properly. The spa was no longer functioning.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Susan.

Our records how that this matter has been resolved as of 5/29/19.

May. 31st, 2019

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Arletha Thompson Memphis, TN

This company lacks simple customer service and courtesy!!! Our air conditioning went out 3 weeks ago and CHW sent out a technician to “write it up “ We have yet to hear back from the “ so called “claim agent! We have left voicemails and emails with NO replies!! How can a company constantly take your money and not give you the decency to call back! I even talked to a Supervisor who promised that someone would call us back... that never happened either!!! PLEASE do not waste your money on this company! You will be better off throwing your money out the window!!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

May. 31st, 2019

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Seth Dickson Medford, OR

These guys have an excuse not to cover everything we've claimed. The pool pump is only covered up to a certain dollar amount, the water heater isn't covered because it's too big and considered "commercial", the leak in the wall might be electrical and not actually water damage (It was water damage. We had a professional of our own come out and cut the wall open), the air conditioner isn't covered because it's too new to have gone out from normal wear and tear (even though the technician they sent said it was normal wear and tear and we did nothing wrong). These guys are terrible.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Irene Glenview, IL

Very disappointed with my first experience. My thermostat was replaced with the cheapest model on the market, the size was smaller and didn’t cover the holes from previous one! The temperature isn’t holding anyway! I did not expect downgraded replacement. The problem isn’t fixed! On top of it 75$ payment was requested in cash , which isn’t required on the policy. After all , we went through multiple managers objecting such service and did not get anywhere! That’s not what I expected and paid for.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

May. 31st, 2019

Choice Home Warranty Reviews