Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Donna Trondson Corydon, IA

I called and set up appointment which was fine. The repair man came out and fixed it. I’m now waiting to be reimbursed by your company. I will gladly post another when I have received my payment.

3 years ago

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Matthew H New York, NY

Incredibly fast response to my inquiry. Clear and intellignet answers to my questions. Polite and professional representative.

3 years ago

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evelyn williams Chicago, IL

Time frame is long for finding a service provider. It concerns me that perhaps their reputation and ability to provide better quality of service is lacking. Do we need to locate another Home Warranty provider???!!!!

3 years ago

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Felicia Goudy Woodbridge, VA

I've been calling each day for over a month because my central A/C unit is broken. At first, Choice Home Warranty's Customer Service Associates would tell me the technician would be out the next day but that never happened. More recently, they keep saying that they have a new contract and the vendor will be there the next day. I'm a 73 year old woman whose already been to the hospital once - Choice Home Warranty should be ashamed that it is not honoring their contract especially regarding elderly people.

3 years ago

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Sara Louise Andersen Olathe, KS

I paid for three years up front for my warranty. It cost around $1,300.00. I have only had three items that I tried to claim a warranty repair on. They were all denied. Since finding there seems to be nothing that ever gets covered, I have started checking into this company and that seems to be a pretty consistant complaint. Nothing ever gets covered as they have so many exceptions that do not get covered. I just basically gave this company $1,300.00 for nothing.

3 years ago

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Julie Van Hess Portland, OR

I left a message online requesting service. I heard the next day an appointment had been set up for me. Service was prompt.

3 years ago

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Alfonso Cruz Knoxville, TN

Service was very good from the Plumber but they didn’t know about my appointment at the beginning of the process due to a miscommunication with CHW. That made me lost time on Monday

3 years ago

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Tom Gould Miami, FL

The only reason I did not renew is the amount of time it takes to get a contractor to arrive on site, When I had a water leak, the estimated time for arrival was 48 hrs....unacceptable!!

3 years ago Edited January 10, 2024

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Lizzy Shimmer Candle Co. McDonough, GA

Excellent and professional. Today was my first day signing up. I been home owner for a few years and very important to have a warranty on your home.

3 years ago

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Teresa Machnicz Temple, TX

I was pleased with the quick response. But my washer was recommended to be replaced. I like the idea of them giving me a gift card from lowes. But they only gave me half the price of a replacement of equal size. I talked to the adjuster and was told that is the amount they can get for But I can't get it from you. So why do I pay for insurance when I have to pay additional money on top of the deductible. I am new to choice and I am very disappointed in your service. I will be closing my account.

3 years ago

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Dean Craig Phenix City, AL

During the hot summer months in the south, you left my family with no A/C for 14 hours where the house became 97 degrees, instead of allowing me to find my own technician asap, you made me wait forever. when I called for my own technician he came in 10 minutes. I will be leaving choice home warranty when it expires in January due to this horrible experience.

3 years ago

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Ernes Belleville, IL

The customer service seems good, but they deny warranty work more frequently as i have heard and as it also happened to me. They denied my claim because they deemed it preexisting condition and that the system was not in good working order. The system has had no problem in the last 5 years and more. The recent heatwave overworked it. Despite knowing this fact they denied the coverage.

3 years ago

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Joseph Weymon

My washer problem was not resolved. Had to purchase a new washer on my own. Very disappointed.

3 years ago Edited January 10, 2024

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Deborah McRary Greensboro, NC

Elliot W was very nice and helpful. He told me about how to save money without a contract. I'm a widow and I'm all for saving money.

3 years ago

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Robin Ropka Sulphur Springs, TX

Luke P was very knowledgeable and handle everything well. He got us the most for our money and I hope you prove to be the best in the business.

3 years ago

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Shannon Efteland Knoxville, TN

They will tell you whatever you want to hear to sell you the produce. They promised all sorts of things and then back talked or qualified the original promise when we had a claim. They offered us $246 as "full replacement value" for a one year old dishwasher. They said that WAS the full replacement cost for a wholesale version but they had to way to facilitate us purchasing one wholesale. I think home warranties are a scam and am quitting and putting that monthly fee into a savings account instead.

3 years ago Edited November 23, 2022

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Brenda Buxton Fayetteville, NC

I like that they will respond in a timely manner. I dislike that a few issues I have had are not taking care of by choice home warranty. I had to keep calling and asking for assistance for repairs.

3 years ago

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Phillip Flores San Antonio, TX

Sean was very detailed and thorough with the package that was agreed upon. His patience while I thought things through are very appreciated.

3 years ago

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Steve Adams Birmingham, AL

This is the 5th paid claim I've had in the last 10 months, including replacing a furnace and a hot water heater. These folks are for real!

3 years ago

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Tim Ferro Edison, NJ

Took over a week and a half to get someone out to fix my air conditioner during the hottest part of the summer! Was forced to go out and buy window ac’s just so we could sleep at night! I have been a customer for 3 years now and by far the worst customer service I ever dealt with! Asked to speak with a manager several times and never heard from one in the week and a half! But they still call me everyday to renew!! I would give 0 star if it was an option!

3 years ago

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Ron Thomas Dallas, GA

Not good right now because my claim has been denied and there is not a solid reason for the denial. We bought the house, there was no issue with the shower that we were aware of. The issue arose and we reported it to you for coverage after purchasing the agreement for your services. I feel as though y’all won’t cover anything we report at this point so I have no level of satisfaction at this time. It feels unjustified for you to have denied the claim - not sure why the tech wrote in his notes but obviously it’s incorrect and impacting my coverage for this item. Not happy at all!!

3 years ago

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Ernesto Curiel Glendale, AZ

Good customer service. I just wish you technicians would respond quicker to solve the issues. I asked them why? Their response was warranties are always last on their priority list yes that was amaizing!

3 years ago

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Laura Fulop Grand Junction, CO

I was looking for a home warranty for my home to cover my appliances. I’m on a fixed income so it would be a good idea to get the Warranty on the home Appliances.

3 years ago

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Moody Moore Washington, DC

Excellent customer service and contractor referrals. Choice has made my ability to manage home repairs so much easier! Thank you, Choice! =)

3 years ago

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Duane Seattle, WA

Everything happened quickly. The tech showed up, diagnosed the issue and repaired or A/C in under 2 hours. The parts were on the truck.

3 years ago

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Steve Phoenix, AZ

I've had a terrible experience with Choice Home Warranty hiring an incompetent vendor that destroyed my air-conditioning warranty and put a family out of her house for six days with small children because he kept lying and I begged Choice Home Warranty for help and I got none and I am very dissatisfied with Choice Home Warranty. That being said, I have another claim for a hot water heater that's going much better.

3 years ago

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Tinesha Chicago, IL

Choice has been supportive of all my needs. Entering a claim is easy and can be done online. The technicians has been on time and very knowledgeable

3 years ago

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Patty Wheeler Ida Grove, IA

I’ve been without a washing machine for almost a month and still do not know if I’m supposed to fix my washer or get a new one. It takes days for me to get any answers. I am still waiting for a response from yesterday’s technician upgrade.

3 years ago

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Ken Cresson, TX

Never more disappointed! I made a claim on my AC. They sent tech out it needed Freon. They declined to cover it so I had to pay $185 for the Freon and $65 service call. I could’ve called a local and gotten it done cheaper. I called and kept getting transferred. I’m going back to American Home Shield that was amazing, I was trying to save a few bucks! Lesson learned, cheaper is not always better. Very disappointed with my first and last claim.

3 years ago

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Janet Grants Pass, OR

Have had issues with both our heater and A/C this year and both times had been handled promptly and also by a great repairman that was dispatched.

3 years ago

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Ranjit Bajwa El Dorado Hills, CA

CHW did send a plumber to fix my hot water tank relatively quickly. The plumber diagnosed the problem and fixed it on the same appointment.

3 years ago

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Bob Rank Shady Side, MD

A skilled technician from Sears appliance repair was here to do the repair the same day that the claim was submitted. He did an excellent job

3 years ago

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Catherine Wood Glen Allen, VA

I called Choice Home Warranty and it wasn't until the second day that I saw that I had an appointment but it wasn't until 2 days later that my washer was going to be fixed. That meant the clothes I had in the washer was going to be in there for 4 days. I guess I was use to my things being fixed in 2 days.

3 years ago

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hanna pawlus Roselle, IL

Nothing is ever covered 100%. If you think you’ll get 100% coverage for your unexpected home repairs…think again!. Apparently your contract has so much “small print” you always end up with hundreds out of your pocket. Not amazing at all.

3 years ago

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Yolanda Webster Zephyrhills, FL

The response and customer service is prompt. Choice home warrant covers your major appliances regardless of the age of the product.

3 years ago

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Claudia Hart Taylors, SC

Choice assigned this job to the wrong company, so I have not received a service call today as they promised. I have communicated with the service technician and he is contacting Choice to correct this. The technician advised he will be here by 8:30 pm if Choice corrects their error.

3 years ago

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M. Lynette B Groveport, OH

Showed up during the time frame and knew exactly what needed fixed. He was finished in just about an hour. Excellent service.

3 years ago

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Michael Sherard Charlotte, NC

Their response time to my service request was very fast. With the technician we were able to reach an convenient time period.

3 years ago

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John Dennis Sadler, TX

The technicians notified me before they came. They were on time. They went to the problem solved it. They did a great job.

3 years ago

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Bill Lamb Hermitage, TN

very informative customer service rep and very patient and knowledgeable. Explained the benefits of the senior option for a years coverage.

3 years ago

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soldier world Henderson, NV

Horrible company. Been paying my premiums for a year. Finally had a reason to use the service and the appliance needs to be replaced. Instead of replacing it like all the commercials show given the home owner piece of mind I get a ridiculous offer that won’t even pay for a 1/4 of a replacement. Spoke to a case manager and they provided a small amount more but 24 hours later still waiting for the funds. My policy is canceled and they are stating I need to renew in order to get paid for a claim filed when policy was active. I just want the money owed to me and get away from this company.

3 years ago

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Colleen McClellan Denville, NJ

Service technicians are independent and have low ratings for their companies on google reviews. If they cannot repair, they will offer less than 10% of the value in cash for you to replace the appliance. They only give a wholesale cash offer even though as a consumer will never be able to find anything at that price. They don’t replace appliances brand to brand. Choice will only give $3k max. An AC unit is $8k at the lowest. Go with a competitor company and not Choice. Their good rates were from years ago.

3 years ago

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Alexis Cretella Jacksonville, FL

Nobody can be without a refrigerator for a week! That's how long it took for a service call. Heaven forbids that something goes wrong with my air conditioner as I would not survive!

3 years ago

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Darlene Valley Stream, NY

I am extremely disappointed that it takes one month to receive a gift card to put toward the purchase of a new appliance. Who can wait that long and why isn’t it emailed immediately? For this reason, I would not recommend this company to any family or friends. I will not be renewing either. I had to lay out all of the money for a new washer because I could never wait that long. It is absolutely ridiculous.

3 years ago

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L N Little Rock, AR

As a general rule, the repairs are done efficiently and quickly. Only once did I have an issue, and that was a specific contractor, who I submitted a complaint to you.

3 years ago

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Melinda Thompson Wentzville, MO

I filed a claim in April to have the ceiling fan in my guest room repaired, as it had completely quit working. Now we are into July and hot weather and no one has ever come out to perform this repair. I am extremely disappointed in Choice Home Warranty. I have 6 other houses with First American Home Warranty and have never had this experience with them. Perhaps you are unable to locate technicians in such a rural area. If that is the case, you should not sell warranties in an area you cannot service!

3 years ago

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Carol Svoboda Roanoke, AL

The repairman responded quickly even though it was a holiday weekend. Unfortunately the necessary repairs for our air conditioning are not being covered by the warranty that we pay so much money for! My understanding when I bought the warranty was that we pay for the service call and the repairs are covered and if something can’t be fixed it will be replaced by the warranty. I guess the warranty is a big lie!

3 years ago

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Philip bacigalupo Granbury, TX

They have systems in place to seemingly & efficiently handle all customer interactions, but their follow-up in handling customer problems is POOR in every respect! Excessive hold times, dropping calls & failure to record my requests & comments. It took 10 days & the scheduling of 2 separate service contractors to perform a simple fix on a water faucet. Their Customer Contract is also very unclear & contradictory in its' approved coverage of fixing "hose bibs", my claim has been denied at this time! After being a CHW customer since 2018 I am currently a very unhappy customer.

3 years ago

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James Patterson

The technician that was sent to my home was very professional and polite. His knowledge of the problem and how to fit it was outstanding.

3 years ago

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James Reynolds Columbus, OH

Once you have to go through the process of dealing with choice hw staff it's best to pay for your own repairs. They okay replacing my dishwasher and offer me 246.00 dollars. Install costs 150.00 and a dishwasher of the same every thing is $469.00 RIP OFF!

3 years ago

Choice Home Warranty Reviews