Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

star star star star star

William Lawrenceburg, IN

It is easy and straightforward. A warranty that covers all of the main appliances at a reasonable cost. Thank you Choice Home

4 years ago

star star_border star_border star_border star_border

Edwin Tanco Cedar Park, TX

I submitted a claim on monday sept 6. The technician show up sunday sept 12, took pictures and submit to Choice Home for approval. Now waiting for the technician to get parts to return and complete the repair. This repair will take at least 10 days now. The technician said he had too many calls to handle. Choice Home Warranty this is horrible customer service. I been customer for like 6 years now. Need to hire more service companies. I'm seriously considering canceling my contract to look for another home service warranty company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

star star star star star

CH Joliet, IL

They actually use the same repair people I know and trust. Pricing is reasonable. Feeling secure in my purchase. My rep Jimmy W was great.

4 years ago

star star star star star

Amy

Fast response, appointment scheduled quickly, and item was fixed. I appreciate it! Easy to file a claim online or with a phone call. Thank you!

4 years ago Edited January 10, 2024

star star star star star

Terrie B

Nicks service did an excellent job in every aspect of the replacement of our garbage disposal. Very quick & efficient. Definitely recommend!

4 years ago

star star star star_border star_border

Paul Albert North Las Vegas, NV

Choice has fast responses to claims and they do keep one informed of what is going on with a claim. My problem with Choice is that they have always denied any claim I have submitted.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 14th, 2021

star star star star star_border

Jan A Ferrainola Mercer, PA

The technician was excellent. But they did not have part and I have to wait until end of February to see if they can get the part for broiler in oven

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Terry jordan Kansas City, MO

They sent a technician out and he determined my ac compressor was bad and told me he was recommending replacing the the whole system. He either lied to me or CHW didn’t follow his recommendation because my claim was rejected because there was some grass inside the unit. Not that much because I keep it pretty clean. So at this point I wouldn’t recommend them to anyone. In fact at this point I am planning a social media campaign telling my story. I don’t want other people going through what I am right now

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

star star star star star

Torronce Beltsville, MD

Sign up was easy, which is a major plus for me. Doing my research they were consistently in the top two home warranty companies

4 years ago

star star star star star

Donnell Comfort Richmond, VA

I have had very good success with Choice since I purchased their home warranty. They have excellent Customer Service!!!

4 years ago

star star_border star_border star_border star_border

William Hill Randallstown, MD

This is my first experience with Choice Home Warranty and it's not been good. I had a problem with my furnace and choice sent out a technician and he tool me that I need a new pressure valve and pvc line. Now I have to wait for Choice to approve the work and that took three phone calls and they would not cover all the work. Choice stated that the PVC line crack was not do to normal wear and tear even after the technician that Choice sent sad it was from normal wear and tear.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 9th, 2021

star star star_border star_border star_border

Chris Landry Austin, TX

very nice and polite. I had to call around and he came around 6:30pm which was late and i was disppointed CHW dept was closed as CHW requires approving repair which is ridiculous. I am not impressed with CHW's overall expeirence as my issue is still NOT FIXED

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2021

star star star star star_border

Wilma Anders Pflugerville, TX

The plumber that came was VERY knowledgeable and extremely fast in fixing the problem with the garbage disposal. We’ll see on Wednesday how well the stove repair goes.

4 years ago

star star_border star_border star_border star_border

Wendy S. Blackwell Greensboro, NC

1. I dislike that I paid 3 service fees, a total of $225 in 30 days for the same issue with AC unit claim filed 7-25-21. 2. The first claim I filed with Choice back in April 2021 for my garbage disposal unit, the technician was not paid in a timely manner and sent me a bill. This was after I had spoken with a claims manager about approving the claim. 3. My garage door was broken and I had to pay out of pocket for the repairs. Basically, I have paid out of pocket more than I paid for the Choice warranty. I will not be renewing my policy once it expires.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2021

star star star star_border star_border

lois walker Venice, FL

Experience ok, but appt. was made for several days after request, and we did lose some refrigerated products because of it. Seems no technicians of any kind are near use in Venice Fl.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021

star star star star star

Bart Brandi Columbus, OH

Every time I have an issue with my appliances I call CHW and they send reliable tech personnel to fix the job. I would definitely recommend CHW.

4 years ago

star star star star star

ian jagoda Cary, NC

Each technician I have used is professional and capable of making my needed repairs in a timely and considerate fashion.

4 years ago

star star star star star

Esther Miller Austin, TX

The tech was friendly and came prepared to take care of my dryer problem. He walked in with a kit to use to make the dryer heat up.

4 years ago

star star star star_border star_border

Krissy butler Elizabethtown, KY

I only have had a problem with my fee going up without notice and having to wait another week to speak to my case manager about the price to replace my fridge that was not able to be fixed and my food was spoiling.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

star star_border star_border star_border star_border

Christopher Van Vleet Vail, AZ

The service personnel sent are high caliber. The insurance company of course finds some way to short the customer. Either by legalese of contract to plain just we are not going to do it. Replacing equipment they always push the depreciation and give "maybe" 3/4 of the cost of the replacement. I pay to much each month just to be screwed over when I am forced to use it.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

star star star star star

Anthony Bianchi Sr Lake Zurich, IL

I have been with choice for many years now and could not be any happier! They get you help fast and it's always reliable!

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Danny W

Choice is very misleading and assumes that everyone will read the fine print on what is covered and is not. The other issue is that I was informed by a customer support rep that I could update my account and cancel my account online if I want to. This is also misleading as I cannot cancel my account. I was informed that my case manager would call me on 27 Aug at 1000. I have yet to receive that phone call. Cancel my policy now as I will no longer allow this company to take my money.

4 years ago

star star_border star_border star_border star_border

Blaine Stiegelmeyer Virginia Beach, VA

Choice Home Warranty, choice of company was on time for the appointment. The technician did not fix the problem. He determined it was a clog and needed further advice from his employer before he proceeded, at which point he left. He called to advise me that he cold fix the problem for a substantial price, and left it in my hands. l then called Choice Home Warranty and was informed for faster service l should go online which i did, and left a testimonial.. I would like the last technician that worked ln my plumbing to return please.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

star star star_border star_border star_border

timothy ichinose Erlanger, KY

I THINK CHW IS NOT AS GOOD AS AHS....YOU DO NOT GET VENDORS TO CUSTOMERS HOME IN A TIMELY MANNER I.E. AC OUTAGE --- TAKES 2 DAYS WHICH IS WAY TOO SLOW.....WHEN I WAS A MEMBER OF AHS FOR 15+ YEARS I WOULD USUALLY GET A REPAIR PERSON THE NEXT OR SAME DAY.....WITH CHW ITS BEEN 2 DAYS

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2021

star star star_border star_border star_border

Aaron Cooper Houston, TX

Poor customer service. Customer support read from written templates like robots without considering the practical issue at hand. I find that i can only get a claim approved if i invest a significant amount of my own time which generally means escalating to a manager

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

star star star star star

Lynette Jarvis Harvest, AL

I have no problem with Choice Home Warranty, easy claim process, always greeted with helpful employees. Will continue using this company.

4 years ago

star star star star star

Dale Wyrick Grandview, TN

Contacted Choice online about a water heater problem. Described the issue and initiated the claim. Response was quick and an appointment was made.

4 years ago

star star star_border star_border star_border

Regina Misir Queens, NY

I find my experience to g by e very frustrating. When I bought I policy I was verbally told that appliances will be repaired or replaced. Now I am been told about retail prices etc. your ashes person need to be honest. As people trust what they say. However clearly they are trained to mislead innocent people.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

star star_border star_border star_border star_border

Heather Holston Portsmouth, VA

If you like frustration this is the warranty for you. Air conditioner issue was reported on 8/9. With no reason given Choice Home Warranty fired the first HVAC company they chose after they recommended a new unit. They then decided to send out a second one without consulting us. We are still waiting for resolution after twelve days. The second technician never showed up today after we waited from 11am to 3pm. The manager promised to call.....still waiting......It's 94 degrees here. Just sayin'.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 24th, 2021

star star star star star_border

Sharon Chyna Hudson, FL

We are satisfied with getting a replacement washing machine, however, we are somewhat disappointed that the Lowes gift card will take so long to get to us.

4 years ago Edited January 10, 2024

star star star star star

Tommy Sing Fort Worth, TX

Choice Warranty has been great thus far. I have filed two claims and they have been completed in a reasonable amount of time. No hassles at all.

4 years ago

star star_border star_border star_border star_border

Govinda KC Dallas, TX

Had some issue with AC evaporation coil and filed a claim on june 15. They assigned a technician but could not fix the issue until July 22 then they asked to find technician myself and fix the issue and said they will reimburse the cost . Unfortunately when the work was done refused to reimburse, I had to pay all money from my pocket, horrible customer service. Don’t waste your money to buy CHW

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

star star_border star_border star_border star_border

Hannah Guill Conway, AR

Our technician was, and is professional and knowledgeable! They took care to explain everything carefully, and are trying to help us resolve our home issue. CHW denied our claim stating that our damage was not normal wear and tear, despite our technician clearly telling them it was due to normal wear and tear. He took pictures and explained the problem. We loved our technician, however we will probably begin looking for a home warranty alternative.

4 years ago Edited March 1, 2023

star star star_border star_border star_border

Leroy Alloway San Antonio, TX

Hard to get answers beyond what is already scripted for customer service. Can’t get anyone above a phone rep to return a call - unless they are trying to sell you an extended time - then they never stop calling and emailing.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

star star star_border star_border star_border

Linda Kissimmee, FL

My experience with choice home warranty so far has not been good, my a/c has a leak from a refrigerant leak in the coils and to my surprise this is not covered by the warranty, they did offer me a discount to repair with their tech but only after I spoke to manager Micheal who I must say was very nice. I’m really not happy with their service!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

star star_border star_border star_border star_border

Max G Irving, TX

Filed a claim with Home Warranty Company for Themodor gas cook top to fix one of the burner that would not come on. They sent twice unqualified non certified Themodor repair company to diagnose. Paid them $65 each. HWC denied the repair, which still I do not know the reason. They have refused to give me a copy of the diagnosis. I called a certified repair company and they gave me a quotation of $550 waiting for parts to have it fixed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 12th, 2021

star star star star star

Donna Blair Las Vegas, NV

Choice has been so "on it". They have responded to my claims quickly and efficiently and have sent QUALITY workers when needed.

4 years ago

star star star_border star_border star_border

Mike Metivier Omaha, NE

Very Disappointed lately. The last two time I had to find my own guy to do the work and its looking like that is going to happen again. I'm Starting to think that they would rather have you find it so you then have to pay for it out of pocket and then wait 30-45 days to get money back to you.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 9th, 2021

star star star star star

Gail Coupland Griffin, GA

Quick response. Able repairman. Explained what and whys. Had to order a hard to get part, and came back as soon as he got it.

4 years ago

star star_border star_border star_border star_border

Java Junkie Belgrade, MT

I submitted my claims on July 19th, it has taken until August 6th to find technicians. One appointment was made with a repair company no longer doing business with Choice Home Warranty. I had to contact CHW to request another technician be found. Once another technician was found, CHW sent an email with the scheduled appointment for a Saturday; I called to confirm with the company as was informed they don't work on Saturday. Thus far, I am not thrilled with the communication and follow through from Choice Home Warranty. I will not be recommending this company to anyone.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 9th, 2021

star star star star star

evelina osip Miami, FL

The experience was great!!! Technican was friendly and answered all my question and was able to fix the issue the same day.

4 years ago

star star_border star_border star_border star_border

D Buchheit San Antonio, TX

I paid the annual rate for two years from choice home warranty, and went with a new company when the contract expired. CHW never had authorization to automatically withdraw from my account, however automatically renewed my account and began withdrawing from my account. When I called and requested the money to be refunded because I had went with another company they stated that they could only refund me one month.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 9th, 2021

star star_border star_border star_border star_border

Kenneth Gilbreath Mineola, TX

I called in a claim for dryer and have not had a call for appointment. I checked website and it stated one was set for 2 weeks out. This is unacceptable. I have had this home warranty for years and have never had to wait that long for service. I was informed that the fee went up to $85.00 from $45.00. I called and your employee stated you were not an emergency service company. That answer is not acceptable. I have always suggested to my friends to get Choice Home warranty. I need to re-think that advice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 9th, 2021

star star star star star_border

Mainstream Gmail Minneapolis, MN

reasonable price and services. 4/5 technicians are good. some works delayed. some coverages are limited. i hope homechoice services be better every days and more coverage.

4 years ago

star star star star star

Bryan Plaster McKinney, TX

Techs come out generally in a day! Choice is good about paying claims to repair systems based on technician expertise/request.

4 years ago

star star star star_border star_border

Amanda Baines KY

The tech that came to the house was awesome. He explained what the problem was & told us exactly what to expect next. Unfortunately, I'm still waiting to hear back from Choice, & my fridge is still not fixed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 5th, 2021

star star star star star_border

Maria Gotch Newtown, CT

Usually within a day or so of filing a claim a service repairman is scheduled. The repairman are always clean and courteous, and complete the respective repairs.

4 years ago

star star star star star

Larry Crites Olive Branch, MS

We have always had a positive experience with Choice Home Warranty. The technicians sent to help us have all been professional & courteous.

4 years ago

star star star star star_border

Marilyn Ransom Houston, TX

been positive except for two times. I really liked the last techniction . so positive. i was shocked I had to pay for most of dishwasher/ im getting $246.00

4 years ago Edited September 14, 2021

star star star star star

Lauralee Chung

They are so quick in responding & taking care of our issues. Every staff I speak to us always so welcoming, knowledgeable, and helpful

4 years ago Edited September 24, 2024

Choice Home Warranty Reviews