Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Julie Loker Milwaukee, WI

Robb was great to communicate aof more approximate appointment time. He was professional, detailed, and completein his presentation at each stage

2 years ago

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William L Kok Denver, CO

It took 4-5 days from my initial claim to get a response from the repair team. I was led to believe that it would take around 4 hours. Is this the normal response time?

2 years ago

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Wilson Shepherd Birmingham, AL

I liked the quick service and the fact that they answer the phone. The techs are qualified repairmen who let you know what the problem is.

2 years ago

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Ximena Bastidas

So far, we have claimed service on various issues, and luckily they all have been resolved ! Thanks, Choice Home Warranty

2 years ago

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Nancy Figuwroa Laredo, TX

When I purchased my plan I asked if there were any hidden expenses or things that would not be covered. I was told nothing is hidden we are covered. Well today we found out that the AC would not be covered due to its age. So instead of my 75 co-pay I am out 250 dollars. Thanks for nothing. My plan expires this year and I will not renew. You take my money but not my claim. I feel like I have been conned.

2 years ago

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Ron Dickson

Just purchased a home warranty so I can't rate service calls. However, initial customer service (Simon) was outstanding

2 years ago

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Theodora McLeskey Augusta, GA

Always a long wait for repairs. Then 5 day wait to return to work on unit. Unit worked for 12 hours. Then 2day wait for vender to return. Told to resubmit claim. So, when will I get heat?

2 years ago Edited January 10, 2024

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Cahrin Cedar Park, TX

It was very easy to get the coverage. I received an email from yall and filled out the survey. You called me right away. Thanks.

2 years ago

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Lynn Markoff Davenport, FL

Kevin was wonderful. Repaired & cleaned our A/C. Gave us some great advise as to how to maintain our AC annually. Thank you Kevin.

2 years ago

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Robert Portland, OR

Hard to work with. People at the call center had no idea what I was talking about when I called to get my HVAC repaired or replaced. Finally got someone to send a repair person over to my house after 3 days of calling and being cold.

3 years ago

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Yu Jin Lee

I'm so glad I have protection on my home! I feel the extra safeguard gives me extra relief when things break down around the house.

3 years ago

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Joe Azzolino

I purchased a home warrant for my buyer but the salesperson was a little confused as to what I I wanted to accomplished. In the end, he did a great job,

3 years ago

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Maxcine Dennis Hephzibah, GA

Choice warranty has been very prompt in responding to my claims. The technicians have also been very professional and resolved most issues to the best of their knowledge.

3 years ago Edited January 10, 2024

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Dotty Neuhauser Charlestown, IN

I have a microwave oven stack built in , they can't fix the microwave so they are giving me 650.00 or so. I don't have the money to buy a 2700 unit so that isn't much help. I could buy one cheaper than that at a local merchan but they only choice they give you for payout for the claim is a Lowes gift card. So be very careful choosing this company to be your home owners warranty.

3 years ago

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Chiranjit Daripa Taft, CA

Unfortunately this company does not deserve any star. Looks like this a scam. I was trying to fix an AC unit. Claim number - #195394188. They promised to send a contractor but contractor didn’t show up on scheduled day/ time. I had same experience 3 times over 3 weeks. This is an organized scam. Stay away from this company if you don’t want to waist your money.

3 years ago

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Barb Fullwood San Antonio, TX

the tech was very nice and told me what was wrong with m;y dishwasher and told me what the price of unit would cost. and order wright then.

3 years ago

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Thais Davis

Your appointment system could be improved. The system never gave an approximate time of arrival. I had to call several times on the day of my appointment to see approximately when the technician would arrive. 8 a.m. to 5 p.m. isn't a block of time, that is an entire day.

3 years ago

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JC Knoxville, TN

Choice Home Warranty has been a great service provider in the past, unfortunately when our HVAC compressor went out, they required almost 50% of the replacement cost. Rather than reimburse us for their portion of the standard equipment compressor cost they refused to pay anything to us for the upgraded complete new system we decided to install. Other home warranty services that we have known of do offer some monetary incentives toward an upgraded replacement, so why wouldn’t Choice Home Warranty do the same knowing a new system is less likely to incur maintenance calls in the near future?

3 years ago

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soyons unis Dallas, GA

Choice home warranty is the best in the business. I've been with them for over 7 years and they have been on my side most of the time.

3 years ago

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Wendy Acuna Lake Havasu City, AZ

Did not like the wait on your company finding someone, especially if we have more issues in the AZ summer. But the tech was good.

3 years ago

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Larry Gritton

I wish someone would get my a/c working correctly. 4 different work orders so far since September last year. 2 businesses putting in a new unit and here we are in May of 2023 and after 2 heart attacks and $3100, I still don't have a correctly functioning a/c unit. Thermostat set for 72 and it's over 80 in my house in May!!! I'd like to live past the summer of 2023!

3 years ago

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Sarah Parker Crowley, TX

The technician was prompt and professional. He remained in constant communication with me throughout the entire process.

3 years ago

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Jolyn F Baltimore, MD

The technician Joel that came out to do the repairs that I requested. He was very kind and efficient, mostly he did work that was not even approved through Choice Home Warranty.

3 years ago

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Donna Marshall Kingsport, TN

I don’t know about the actual service yet but the customer service was nice. There was a lot of background noise making it hard to hear. People were making other calls and cheering

3 years ago

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Daniel Gillo Pittsburgh, PA

If I could rate this company at negative stars I would. The only good thing was that they ordered the wrong Hot Water tank and paid for a better quality Hot Water Tank. They did not cover the entire cost of replacing the tank and it cost me over $700 on top of the $85 service call fee and the $60 a month I was paying monthly for the coverage. Biggest scam going.

3 years ago

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Verified Customer

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Aledrea Bognar Fort Bragg, NC

J&R I had complained about and your company was to place them on the do not use list. A future problem in my Home happens and the lady I spoke with in the phone had no documentation of my complaint and sent the same company out. The tech forgot to hookup my dishwasher hose and I had water coming out under the sink and floor. This is one example of the things the company says they fixed but caused more problems in my house.

3 years ago

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Cheri Viner St Louis, MO

Hot water heater went out took 5 days before they found a co to look at it. Co they revered be to was red flaged by BBB. So they told me to get my own co i pefered to get a new hot water heater from. Had a new water heater installed and Choic refused to pay for the water heater. Still fighting with them to pay something on water heater. Don't trust them at all!! C Viner

3 years ago

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Shirley Hendricks Morganton, NC

Worst experience with a home warranty company! I have a leaking open in my basement and put in a service request on November2, 2022, paid the deductible and it's still not fixed as of today may 10, 2023! I've repeatedly called and had several plumbers out here and they won't authorize the repair even though it states in my contract they will fix it! FED UP!! I DO NOT RECOMMEND!!

3 years ago

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Verified Customer

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Margaret Cape Coral, FL

I liked to promptness of Choice. From calling in a claim to the satisfaction of workmanship, no complaints. I'm lucky to have chosen CHOICE.

3 years ago

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Daniel Scott Columbus, OH

I have a dryer with a small crack drum inside. A Contractor from IHN Professional said the “Drum” needed to be replaced. Now, CHW says they won’t cover the claim b/c of caused damage! What in the heck is the warranty for? Due to wear & tear its damaged. I’m so fed up with these Home Warranty Companies……Can’t ever recommend them again!!! We/nobody caused any damage to a dryer drum, All Wear & Tear. Terrible Customer Service to a Veteran

3 years ago

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Len Vinson Las Vegas, NV

In a word, this company sucks. They are rude. They sold me a home warranty and when I needed service, they wouldn't cover some of the issues. So, a repair I ordered which should have cost me the service fee cost me almost $500 to get the work done. And when I complained, they were no longer the friendly company that welcomed me, but they became this rude, argumentative group that formed a circle to protect their people. I will say that they refunded the balance of my contract very quickly.

3 years ago

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George Grimes Fayetteville, NC

Great service. Quick response from service representative. Excellent customer service. Reliable work completion. Timely!

3 years ago

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Verified Customer

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John Easton, MD

Well it's been a one month now refrigerator's not working. Keep playing games telling me they need to refrigerate. I want a new refrigerator choice warranty Really stinks this refrigerator should have been replaced weeks ago wife's medication for her cancer is Starting to cost money going bad in my cooler would not recommend choice warranty ever again.

3 years ago

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Verified Customer

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Eric Randallstown, MD

Overall, the work was completed in a satisfactory manner. The call back and scheduling sid not meet my expectations. I had to wait several days before getting the details of the service and date for the work.

3 years ago

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Verified Customer

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Charles Las Vegas, NV

Service man was prompt, very professional and on time. Quick to diagnose problems and take care of the problem. Thank you

3 years ago

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Verified Customer

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Pete ROUSE Greer, SC

Time from selection of Lowe's gift certificate to issuance too long. Lowe's doesn't recognize gift certificate as payment on a bill. Allowance for replacement is approximately 50% of cost.

3 years ago

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Coreene Zablan Honolulu, HI

It took 22 days to complete my claim. Filed on 4/11/2023 The first technician that was sent from Oahu appliance & refrigeration, came on 4/18. He never followed up or submitted the info needed. Choice finally sent A&E on 5/3. On 5/4 choice offered a settlement. My washer was down all that time! If I ever have another claim I won’t accept Oahu appliance as a technician.

3 years ago

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Verified Customer

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Charlotte Monroe, NC

I had a problem with my dryer and choice sent someone out the next day. It was fixed in about an hour and we were very satisfied with the results!

3 years ago

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Guillermo Ortiz Winnemucca, NV

Sales person was upfront no hidden cost He explained all that was covered how the warranty works, it was great experience.

3 years ago

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Verified Customer

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Patricia Lorello Clearwater, FL

You sent me a crap a/c company two times ago. You sent a good one this last time but he wanted to do a maintenance and you would not approve. Not thrilled with Choice but you aren't worse than American.

3 years ago

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Verified Customer

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Vickie Birmingham, AL

We filed a claim March 23, 2023 because our heater was blowing cold air. As of today, May 3, 2023, we are still waiting to have the replacement installed. After several weeks we were approved for a new unit because the old one wasn’t repairable. Now the company hasn’t been able to get delivery of the new unit. This seems an excessive amount of time to be waiting.

3 years ago

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Verified Customer

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Claritza Marte Ellicott City, MD

Not worth the money. Save your money into an account just for repairs so you don't have to pay thousands and then $65 for each claim. They only take care of small claims, anything big like HVAC they consider it 'pre-existing.'

3 years ago

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Verified Customer

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BC79 Anchorage, AK

I am not at all happy with Choice Home Warrenty. I am in appeal because I chose reimbursement and they don't want to pay my claim. Depending on the outcome of the appeal is whether I will cancel with them or not. Now I understand why they can not get people to do work for them, they are quick to take your money but refuse to pay claims without a fight. Not a good or honest company at all. I wish American Home Shield was in Alaska. I gave them a 1 star because I had to, if I could I would have left it at 0.

3 years ago

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Verified Customer

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Luke Lottinville Jacksonville, FL

I've only had one issue so far, with covered equipment (ductwork), and Choice Home Warranty improperly denied my claim, even though I've already made several monthly payments. I had to pay over $1500.00 for the repairs out of my own pocket, which makes me wonder whether I should have signed up in the first place. I'm seriously considering cancelling, but I sent CHW a message first about this issue, and I'm still awaiting their response, before I make my final decision. At this point, though, I wouldn't recommend them to anybody.

3 years ago

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Barbara LeVan Las Vegas, NV

didn't like one company they used and they don't use them anymore. guess others complained too and they listened to their customers.

3 years ago

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Verified Customer

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Doreen Maury Gretna, LA

3rd time was a charm, after 2 companies not doing their job , The 3rd company was awesome. I will request them anytime I need repairs.

3 years ago

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Verified Customer

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Reg Boynton-Lee Chandler, AZ

no immediate or dedicated person to speak with. Telephone calls are answered by someone who possibly works from home in some other country. Never refund the true value of the replacement. Pay the vendors very little meanig that no vendor will be faithful to Choice and could do shoddy work. Many vendors are fly-by-night operators. They do their business by means of automation - computers and voicemail

3 years ago Edited May 15, 2023

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Verified Customer

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Candice Branson, MO

Made me wait 13 days without a hot water heater, no empathy when a big problem arises, they just don't care when your major appliances break and cause other issues (like leaking under my flooring). I want to work with a company that are human and humane. I will not be working with them again.

3 years ago

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Verified Customer

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Darrell Lovelette

If I could rank them in the negative, I would. The salesman was great at his job but not entirely truthful and all was well until I file a claim. The second contractor who completed the work was great and the only positive interaction that I had. I only filed the one claim and it took 55 days to complete the repair of a shower valve. I discovered a financial mistake in their favor which I have pointed out three times now through two different emails with no response from the company or individual. They owe me money.

3 years ago

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James Y

Choice Home Warranty is excellent! They're easy to reach and they act quickly in response to your issues. We highly recommend them!!!

3 years ago

Choice Home Warranty Reviews