Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Tamara Binns

You have many good honest technicians that are cheated out of their money. The rules are so slanted that the customer and technicians don’t get paid. Next time I buy a plan it’ll be with honest people. All the things you say are covered are never covered. The customer and technicians are the looser. Another thing don’t keep blaming COVID for poor phone response.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 1st, 2021

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TamaraB12 Lynchburg, VA

Todd S was awesome! Extremely knowlegeable about the product, answered all of my questions and made me feel very secure in business with Choice.

4 years ago

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Ofelia Hooper Phoenix, AZ

The technician was very polite and informative. Took his time and explained everything that was happening which made me feel better.

4 years ago

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Ramona Harris Columbus, OH

Called Choice Warranty on Oct. 14 about a leaking outside water faucet. They sent someone to my home on Oct. 18 from Orlando which is a good 55 minute drive to my house. They denied the claim. My daughter had the same problem and has a different home warranty company (her faucet was fixed). I called a local plumber who installed a new faucet, replaced the stucco he had to cut through and was finished in 1 hour. Can't wait to see my water bill, plus paying Choice home warranty. Not happy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Michele Trenkamp Wichita, KS

Wahing machine broke . Over 10 years old. You did not cover it. It couldn't be fixed. You said it wasn't regular wear and tear. What did we climb in there and disconnect the barrell which rubbed on rubber and messed that up. This is how you get our money. So shameful.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Forest Huffman Chattanooga, TN

Everything was good . The only thing is I have to wait 4 days for service with no heat and it gets in the 40's at night. But that's not your fault.

4 years ago

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Diva Mother Fayetteville, GA

None of our experiences with this company have been positive. 1st claim was the refrigerator no one ever came, all the food ruined had to buy a new one. 2nd claim dryer tech said it needed a part and it would take 5 to 7 days, had to buy a new one. We have been trying to get the air conditioner fixed almost 2 months! So no we are not satisfied with this company and would not recommend it to anyone!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Oct. 22nd, 2021

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salow31 Milwaukee, WI

Denise claims that are less then 200$ after taking my 60$ for years. What's the point of having a warranty on an older house if you don't cover older pipes? Rust and corrosion exemption is a way to get out of paying your customers repair on older houses.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Oct. 22nd, 2021

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Phyllis Hammack Chappell, NE

The first time we called we where not ready but within a few hours we called back and got a a great representative Troy W answered all our questions and got us great rates

4 years ago

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Ray Alexander West Chester, OH

The company was outstanding and fixed my garage door opener in one visit. The technician was very knowledgeable and super efficient.

4 years ago

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Brenda Brinsfield Elgin, TX

tech showed quickly...had to order parts.he found another problem after checking on my complaint...waiting to see if Choice will cover both issues on same service call.

4 years ago

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Rita Ransom Miles Fairburn, GA

The plumber was quick and efficient. Stopped by early to see if he could knock out the service call while in the neighborhood.

4 years ago

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Mae Magaw Columbus, OH

The sales person Rob, lest night, offered me 1 year at $429 and a free additional month. I rejected the offer. Then he offered 3 years at $429.00 per year and 6 additional months for free. So I would get 3 1/2 years home warranty for a total of $1287.00. I accepted the offer. When I received the e-mail of my purchase it was only for 13 mo. @ $429.00. I called and cancelled I cancelled this morning as soon as customer service opened. Rob deceived me!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 20th, 2021

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Robert Gabel Fort Lauderdale, FL

After being a "member" for about a year, I tried to use Choice for the first time. Horrible, horrible, horrible experience. I went a week without air conditioning (I live in hot South Florida) and there was still going to be another 3 to 4 days minimum for a repairman to actually come out to repair. I canceled Choice. I then picked up the phone and got an AC repairman to come in a few hours. Never again will I even think of using Choice!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Dmitry Sundeev Cleveland, TN

Very bad insurance. Very bad customer support. Selling more than they actually providing. Not worth your time and efforts to deal with them in YOU HAVE NICE appliances. Coverage is very low. I've got broken expensive fridge. They offered only $490 and was not able to explain how their policy reflects in this number. They said that they are just having some sort of a chart that is only for internal use. This chart doesn't have any specifications or functionality that are stated in their policy. Very sad about my choice with them. Will not recommend.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Sheila Waldrep Trussville, AL

Finally, a repairman that came when he said he would and finished the job quickly. We are extremely pleased with Barry M.

4 years ago

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Al

I've had mixed experiences using this service. There were times when I encountered great individuals who provided valuable assistance, but unfortunately, there were also instances with less helpful people. Overall, it's been a blend of positive and negative interactions.

4 years ago Edited April 30, 2025

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Jocelyn Gilliard Philadelphia, PA

If I could give a 0 rating I would. This company is absolutely the worst. I just signed on with this company a few months ago. They refused to fix a problem that I had but yet charge me the fee for having their so-called expert come out. I definitely plan to report them to the Better Business Bureau. Absolutely horrible. Once my contract ends, they will never have to worry about me ever using them again, and I will let everyone I know be aware of how they treat their customers.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Steven Holtzman Cranford, NJ

Choice has excellent customer service! They respond quickly and always find a solution to solve the issues when they happen.

4 years ago

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Susan Hechtman Lake Villa, IL

The first time I try to use you guys this week they set me up with an individual to come out he never called me set me an email stating he’ll be out Sunday. I wrote back I’m not gonna be home it’s my granddaughter‘s birthday please let’s choose another day. I have now been waiting for five days the person doesn’t ever call me back I have no contact I have no idea what’s going on and I am extremely disappointed because you guys are new with me

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

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sheri boris High Point, NC

ice maker repair/replace still not fixed after two visits. The first technician replaced a part that didn't need replacing. I showed him the problem was inside the freezer not in the back, where he took the panel off and put in a new part. Freezer still leaking into the ice bin and created a big ice block. The second tech knew exactly what the problem was but had to order a new ice maker. So since 9/12/2021 I still do not have a functioning ice maker. Next scheduled appt is October 18, 2021.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

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Billie Padilla Rome, GA

So far they have been awesome about taking my claims and getting someone here to look and decide on what need to be taken care of.

4 years ago

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Carl Bowens Lewisville, TX

convenient and covers most everything home wise. sometimes it takes longer than expected to get a technician to your home. example Week to respond to a garage door opener.

4 years ago

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TONYA Moultrie, GA

I love the customer service they take time to go over your policy. They don't drag it out and they don't cut it short. Start to the point.

4 years ago

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michael scire

I've been a choice warranty customer for 12 years Always very satisfied with the results Recently my washing machine broke Choice warranty told me That it was cheaper to get a new one than to fix my current one they told me they would give me $343 Anyone knows you cannot buy a washing machine for $343 Choice warranty is all about if we cannot fix it we will replace it... they did not stand behind their advertised words.. bottom line I settled on $343 so it cost me another $300 to purchase a machineBeware of choice warranties fault statements

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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HARRY McAllen, TX

4 years ago Edited January 10, 2024

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Lynne Oakley

It was just a matter of minutes after putting in a claim that I received an email stating a repairman would be out the next day.

4 years ago

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Debra Webb Blacksburg, VA

There was nothing that I did not like about this experience. Everything went smooth and my electrical issue was resolved.

4 years ago

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Tymmekia Miller Birmingham, AL

The technician was great but the overall process with choice warranty is a disappointment. It takes entirely too long to get results. It took a week before a technician was scheduled to come out to fix my washer. Now it’s going to take choice warranty company 30 additional days to give us a lowes gift card. I am extremely disappointed in the timeframe and the gift card. The gift card is barely $340 for a washer at lowes. Washers are $600 or more. A check would have been better at least I could use it at a used appliance store and actually affordably replace my unit.

4 years ago

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julie bolshakov Mt. Pleasant, SC

quick response time, plumber was here next day and fixed the leaking faucet and replaced the garbage disposal which was covered by Choice Warranty

4 years ago Edited February 9, 2022

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Kelley Roznik Los Angeles, CA

Todd went out of his way to find us the best deal, and when I offered to pay on my AMEX, he shared additional promotions to save even more.

4 years ago

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Denni Gar Amarillo, TX

Choice has done a good job at getting items repaired. Customer service was understanding and helpful. After getting the technician I wanted everything was fixed as needed.

4 years ago Edited November 8, 2022

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Deborah Bruce Ellicott City, MD

Each time I have called Choice Home Warranty I have received excellent help so far I am very happy with the service I have received.

4 years ago Edited October 4, 2021

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Brittney

Always informative and helpful! Not ever a problem with getting someone out to help and very prompt with their responses.

4 years ago Edited April 1, 2025

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Sarilea Sandlin Louisville, KY

Well I haven’t had any experience when it comes to filing a claim but, the sign up process went very smoothly. They were very friendly and knowledgeable.

4 years ago

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sharon brown Pascagoula, MS

Not very happy now. Just received a email from Sears stating they could not find replacement part for my oven. So now what. There was no reason why. Or reason for delay. Don’t see why I should have to wait maybe six months maybe with backlog for shipment for a part they may not make anymore. Not impressed!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Ms. Carole McCue Toms River, NJ

During a scheduled preventive maintenance for our furnace, dangerous burned piping was noted. Clearly something was wrong with the furnace. The technician advised the need for a new furnace as this was a major safety issue. Choice warranty as denied the claim. This is the second tome Choice has found a reason to deny coverage. We have 2 houses covered by Choice and I will never renew the policy. Save your $$$$. Choice Warrant is a scam😡

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 27th, 2021

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David Agee Fairfield, AL

I would not recommend Choice Warranty to anyone who asks. The denied fixing my a/c within 5 minutes stating that it was not due to fair wear & tear. What do you call it when it was working fine for the last year and a half and then stops? That is fair wear & tear. I will appeal and if not resolved, I will cancel. This behavior is in line with what I have learned since I signed with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Bryant Butler Kingwood, TX

I am not pleased with anything about this company. We have had multiple claims to have been denied in each instance with no merit. I can’t fathom how after multiple incidents we have had a repair service selected and trusted by Choice provide a recommendation that Choice ultimately denied with frivolous basis! There has never been a contractual basis for the denials and appear to be very subjective. I would NEVER recommend anyone to utilize this company and will leverage every Avenue (social media and network of friends) to discourage any potential customers.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Avondale Jackson San Antonio, TX

It was a very professional and pleasant experience. The representative was extremely helpful and courteous. Did an awesome job of convincing me

4 years ago

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Deanna Weisenberger San Antonio, TX

I have been member for several years never had to make a claim as our home is new. Moved over from AHS because their claims process was difficult. I have to say Choice service sucks and was recently talked into a three year contract that I paid in full for it. It’s been two weeks and I am still without a microwave. My moms microwave went out about same time as mine and my mom has AHS and already has fully installed new microwave all taken care of by AHS and all she paid was her service fee. I guess AHS not so bad after all. Considering switching back.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Assata Nyema Memphis, TN

I put in a claim to have my locked changed, and received a next day appointment. The locksmith was so nice, and experienced. He did a wonderful job.

4 years ago

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Melissa Memphis, TN

I like the peace of mind not having to worry about paying to fix things around the house. I don't like that I have to pay the $65 twice for the same problem if the first guy doesn't fix the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 21st, 2021

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Crystal Greene New Bern, NC

I like the fact that when I need service I usually get someone within a day or so, the technicians are friendly and courteous and do good work.

4 years ago

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Sunni Almond Las Vegas, NV

The A/C had to be checked out twice, but this 2nd company that came out..did an amazing job in a timely manner. Very pleased!!

4 years ago

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Denise Ellicott City, MD

The technician who came to do my plumbing was excellent. He solved the problem for me and explained everything that I asked.

4 years ago

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Steph Williams Atlanta, GA

My experience just happened. It was not good. My 5 tear old microwave went bad and they refuse to replace it Making a determination that.it was not normal weae and tear. Which means I will have to purchase a new one on my own. I could have used the premium I paid for the year to do so. Totally disappointed 😞

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 17th, 2021

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Laura Bice Ashland, AL

My experience with Choice Home Warranty was great the salesperson was awsome, nice, and friendly. Very professional. Mrs. Wilson thank you very much.

4 years ago

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Gary Neal Keller, TX

If I could give them a lower score, I would. Offered me a third of replacement cost for my dishwasher. When I asked what dishwasher I could buy for that amount, I was met with silence because they would have to go off script. My Real Estate Team will no longer be recommending this company. Frankly, American Home Warranty is who we should have gone with in the first place. Waiting for my small check to arrive (In 30 days) before I cancel.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 17th, 2021

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William Lawrenceburg, IN

It is easy and straightforward. A warranty that covers all of the main appliances at a reasonable cost. Thank you Choice Home

4 years ago

Choice Home Warranty Reviews