Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Dixie Parker Memphis, TN

I liked the customer rep. He was very helpful and professional. He answered all of my questions and had a great personality.

5 years ago

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Irene Deosa-Parsons Merrimack, NH

I spoke with Richard K, he was informative about your services and made sure all of my concerns were completely answered!

5 years ago

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Larry Smith Grand Rapids, MI

Very good experience. He called us back when I couldn’t talk on his original call. He gave us the information and answered our questions.

5 years ago

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CeeJai Johnson Locust Grove, GA

The representatives on the telephone are courteous, kind, and respond quickly to claim requests. I've had to use them twice.

5 years ago

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Jacob Garrison Houston, TX

The technician that came out was very knowledgeable, helpful, and patient with the service and all my questions. Would recommend to anyone in need of a plumber

5 years ago

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John Ocala, FL

The tech assigned from Sears Home services "Chris" was excellent, professional, knowledgeable & ontime. Great experience with him.

5 years ago

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dustin ridenour Cherokee, KS

Quick customer service and quick to arrive, wish parts would have came faster but what can you do there. All in all 5 stars though.

5 years ago

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Mercedes Myers Canton, TX

Well I filed a claim with yall, my very first claim and it was denied because my ac unit was 10 years old and not 12 years old. So I will end up having to pay for my whole AC by myself even though I pay for your services. I am very unhappy. makes me wonder if my next claim will be denied too.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

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Ruth E West Porter, TX

I wish that when I described my problem to the person to set up the claim he had told me then it wasn't covered. I did not realize it fell under that clause. all he had to do was tell me then and I would have said OK. But he set it up for Sunday. They didn't show although the guy said he called (he didn't I was here). When they showed up Tuesday and I paid for it you said it wasn't covered. Why couldn't you have just told me that when I called the first time. I'm on a fixed income and $45.00 means a lot to me.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 11th, 2020

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Wally J. Phoenixville, PA

Make sure you file a claim correctly even if you have an emergency. You will risk the bill not being covered. 3 rating based on amount of claim covered and forgetting about the initial terrible customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 6th, 2020

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Brett Cape Coral, FL

Customer service was super easy and the company that they sent did a great job love you guys I tell everybody about Choice. THANK YOU

5 years ago

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EVELYN Saint Paul, MN

Very prompt service response and quality of technicians have greatly improved over the years since I am a customer of CHW.

5 years ago

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Sande Vaughan Pacific, MO

This is the second time they told me an appliance was not covered All that happened with CHW sending out a plumber was it cost me $60..Unless you have time to read their whole book of covered items I suggest you do NOT buy it. My hot water heater itself was not covered...only the components! With the refrigerator they don't cover it if water is leaking from it. I definitely will not renew it! I had American Home Shield Home Warranty before and was very happy with it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 3rd, 2020

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Susan Ruidoso, NM

Up front with best offers - pleasant does not try to sell you more than you want, this is my second current property with Choice

5 years ago

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Cameron Halversen Kaysville, UT

I like how quick the team at Choice Home Warranty set up an appointment for a repair on an item covered by the warranty. Thank you.

5 years ago

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David Gray Bend, OR

Your company makes it too difficult to link up with qualified contractors and/or technicians in a timely manner. You offer the alternative to recruit a contractor/technician of the customer's choice. The problem is that no qualified alternative practitioner as even agreed to be the go-between with me and your company, even if I guaranteed to pay their repair bill up-front.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Patricia Estrada Bullhead City, AZ

Positive from the very beginning (placing my claim) to the arrival of the tecnission who fixed our plumbing issue. Thank you Matt.

5 years ago

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Dianna Wilson Mahomet, IL

My furnace quit. CHW found someone to come out and fix my furnace. All I had to do was pay the guy $60.00. He fixed it and left.

5 years ago

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Wilson Boston Barrington, RI

Hello James O, You keep ignoring my communication. Every claim become an appeal process. They hire low class criminal technicians... WASTE OF YOUR TIME, PATIENCE & MONEY. I PAID THEM ALMOS 4,000.00 CASH, THEY REPLACED A TEN DOLLARS FUSE ON THE MICROWAVE & STILL NOT WORKING!! I bough new stove, New microwave, new toilet out of my own pocket because home choice warranty won't cover. Criminals with licences to screw Families.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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victor Ponte Vedra, FL

I am landlord I am happy with the services. All the communication is easy and fast. One suggestion the contractor need to be near the properties maximum 15 miles.

5 years ago

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Sammy At Frisco ,

If you are looking for an affordable home warranty with a supportive team behind it, then its the CHW. They really deliver when you need them!

5 years ago

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SANDRA DIOR Colts Neck, NJ

THIS TIME UNDERSTANDING THAT I AM 72 YEARS OLD YOU GOT SOMEBODY FOR MY HEAT QUICKLY. YOU GUYS ARE USUALLY GREAT TO WORK WORTH AND I THANK YOU FOR THAT.

5 years ago

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Shirl Green Valley, AZ

Do not select this company as a home warranty They do not provide what they say read fine print they say they cover water heat yes parts not the tank really what parts do you need to cover if not the tank they fine reasons to not cover You must maintenance you’re heating every year and have proof to that fact that you have done it and pictures even so I still don’t warrantee your heating unit if you have all that proof they will not cover !! Deceitful praying on older people like seniors

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 19th, 2020

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Dan Ching Phoenix, AZ

Val, the plumber, did an excellent and efficient job to fix my plumbing problem of sewage blockage, thank you for providing such a good plumber.

5 years ago

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Bob M Tappahannock, VA

I was very Impressed with our salesperson Natalie as she was dedicated and very knowledgeable about the options available to us.

5 years ago

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Dana Sewell Oklahoma City, OK

The company denied to fix my plumbing issue. In speaking directly to the plumber, I was told by him to save my money and fix the things that are broken myself because from his perspective, the company always finds a way to get out of covering the cost.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 14th, 2020

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KJ North Richland Hills, TX

The advocate who contacted me after my online quote was very knowledgeable, efficient and helped me save even more money.

5 years ago

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chul kim Sun City Center, FL

Excellent. Very attentive and efficient handling claim. I would recommend Choice Home Warranty to all of my friends in my area.

5 years ago

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Cathy Sparks, NV

Most of the people I spoke with were kind. A couple informal. Azfar was considerate with explaining the recall from Samsung.

5 years ago

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Glenda McGaughey Chicago, IL

Lamont did a great job. He was polite respectful and on time. Explained the problem and what he did to fix the problem. Everything is working good

5 years ago

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Jennie Dove North Fort Myers, FL

This company does not honor its pledge. We had a 3 year old high end LG refrigerator in which their low level tech indicated we did something to it which was not the case there was no griefence process to resolve I am cancelling and encourging everyone in my development to do the same as I am a member of the Board!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 7th, 2020

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Bill Jones Inverness, FL

have had three claims with Choice Home Warranty. Repair of oven, excellent. Microwave replacement, excellent. Dishwasher replacement, horrible. The person I dealt with for the dishwasher problem offered $169 then $200 plus and eventually going up to $349. CHW uses a mysterious value to replace the dishwasher, your cost. Since you don't replace, using your cost which is less than retail, seems arbitrary and unfair to the customer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 6th, 2020

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Max Haskins

We have had Choice Home Warranty for 10 years, every time we have a repair that is going to be a significant expense they come up with a reason to not cover it. I have threatened to cancel my policy multiple times and they have talked me into staying. Mainly because I hated to be without anything. The last time service call cost was $100 only for them to deny the claim. Currently in a settlement claim.

5 years ago Edited March 19, 2025

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Kevin Denny Downingtown, PA

Worthless warranty. They use hidden clauses to deny any claim submitted. Rust is one common reason to deny any claim. What HVAC unit (where outside handling unit is outside) does not have rust? Do not use Choice Warranty if you expect any service or coverage of the appliances you want covered. They are not going to repair or replace in either case.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

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Bernie silva Keller, TX

Original install worked fine but apparently when They installed it it loosened the rest of the plumbing so all the connections were leaking. The response back was slow, but They made it good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

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Richard Lyons Jacksonville, FL

Scam company. Look at the number of lawsuits against this company. Agents lie on the phone and tell you everything is covered. But when you get your contract you find many items that are not covered. Perfect bait and switch. Now I want to cancel and they want to change me a fee etc. Even though the agents tell you that you can cancel for free anytime etc.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly. In a recent review of the policy i show that the policy was cancelled and a full refund will be issued.

Feb. 4th, 2020

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Janice Young Tallahassee, FL

Customer representatives mislead as to the offer and cost of service. I was told that the cost would be split up into 4 payments but the full amount was charged to my card. Also the policy that was emailed to me did not match what I was quoted. I would advise potential customers to steer clear of Choice Home Warranty. I am going to report your company to the Better Business Bureau.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 30th, 2020

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John Hedgpeth Atlanta, GA

Garage door opener started acting up. Called Choice and they got someone out immediately. Very good service and positive experience.

5 years ago

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No Choice Prescott Valley, AZ

Microwave starts and stops. We are now on the FIFTH call. Order was lost once, cancelled by Choice once (?) we’ve held on the phone TWICE for over 20 min and then been disconnected. FINALLY Fed Up we told idiot rep to cancel our policy. He quickly transferred us to the “Retention” dept. Here, the friendly salesman sweet talks you. They basically won’t let you cancel. He baits you with promises of 2 months free—nope. That didn’t happen. Microwave still broken. No one at a Choice cares, good luck to you.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 28th, 2020

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Anne Straun Charlotte, NC

Customer service is outstanding. The company they sent to my home to fix my heat is also outstanding, which was 24 hour heat and air.

5 years ago

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Trlene Columbus, GA

My plan is only suppose to be a total of $440 due to giving pymt info on spot & military discount so therefore I should not be billed 37.90 monthly for no apparent reason

5 years ago

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Ray Delorme Palm Bay, FL

The customer service representative that I spoke to helped us expeditiously and we got our hot water heater repaired very quickly. Thanks

5 years ago

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Pete C , GA

I just purchase the total plan from them, the policy they sent to me only mention the coverage is for platinum and gold plans. There is no mention for Total plan. I asked the agent who sold me the policy and he doesn't even know about different plans exist. I don't know whether it is a scam or not. They also sell you database to other companies. They keep on calling me with different products to buy, even I told them I don't want it, she still keep on talking wasting my time and my cell minutes.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 22nd, 2020

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GaryS Saint Paul, MN

I had a warranty that included the pool and hot tub option. When my hot tub stopped working in the winter I filed a claim. They denied the claim on the basis that my hot tub was an above ground hot tub and that was not covered. My argument was that the majority of hor tub owners would have above ground hot tubs. They said businesses such as hotels have in ground hot tubs. So why offer hot tub coverage to consumers? I was not informed when opting for the coverage that my hot tub would not be covered because it was above ground

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 21st, 2020

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Kaushika. Patel Farmingdale, NY

Very prompt service. We get good serviceman. All representatives of choice home warranty are very helpful and curtious.

5 years ago

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Herbert White Woodbridge, VA

I like Choice but don't like their assessment of costs to replace appliances. my micro wave oven combo is $2500, Choice offered me 700 to replace it, based on their assessment that the average costs for replacing a micro wave oven combo is 599. I don't agree with their cost assessment. I think it should be higher. I couldn't find the same costs, don't know where they came up with that estimate.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 21st, 2020

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Gotta Keep It Movin' Kansas City, MO

Quick & efficient service. Although it was my first time using CHW, the service was WAY better than American Home Shield.

5 years ago

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Jeff Jordan ,

Everything went well. Customer Service Representative was friendly & professional. He helped me with the best price that would satisfy me. Thanks Choice Home Warranty!

5 years ago

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Erin J Slaughter Hamtramck, MI

We called to have someone out to look at our washer. The man that came out was great, told us what was wrong, gave us a repair estimate and said he would submit to Choice to see if they planned to repair or replace it. We got a response from Choice stating there were no mechanical issues found and no repairs were needed. I responded thinking they had made a mistake and they responded with the same exact verbiage as the first email. I am very disappointed!

5 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Wayne Ray Memphis, TN

I have been a customer for 3 years with CHW. On Jan 8, 2020, I called to report a hot water heater leaking. I finally had a service co come on Jan 13, 2020. The tech said the hot water heater needed replacing. He sent his report in and it was denied because they don't cover, "water holding tanks." I had to pay the service fee. Why didn't CHW tell me on the 8th that the heater wasn't covered? No hot water for a week is terrible! The service fee added insult to injury.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

Choice Home Warranty Reviews