Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Ginger Kramer Fort Collins, CO

They were quick & efficient. Very polite and fixed the issue the same day.

5 years ago

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JUDITH STEVENS Phoenix, AZ

They are always very prompt and have sent reliable technitions to attend to the problem.

5 years ago Edited January 10, 2024

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Carol Charles Wayne Las Vegas, NV

Professional, reliable no nonsense, straight to the problem.

5 years ago

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Anonymous Topeka, KS

Choice is very rigid with what they will and won’t fix. I was denied a leak in my air conditioner because they said they don’t cover leaks.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2021

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Verified Customer

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Balinder Long Beach, NY

All the people are good. I like Choice a lot. They always help me out.

5 years ago

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Kim K Metcalf Las Vegas, NV

By far the most helpful and cooperative home warranty company we’ve ever had.

5 years ago

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Edward Land O Lakes, FL

I had two broken units and both were repaired. They provided good quick service.

5 years ago

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Bernice Clearwater, FL

Everytime I've called with an issue they've been able to take care of it.

5 years ago

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Richard Dandridge, TN

We have had great technicians and you guys have taken care of things.

5 years ago

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Kenneth Washington, DC

Service technician was on time professional and very attentive to the job.

5 years ago

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Chelsea Daleville, VA

Choice Home Warranty has an affordable price for the coverage.

5 years ago

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Gerard Phoenix, AZ

Customer service was very very helpful. I have had a great experience.

5 years ago

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William Goodyear, AZ

The quality is very good the people come here on time and they know what they're doing.

5 years ago

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Anonymous Virginia Beach, VA

My refrigerator broke down and they fixed it and it was done in a timely manner.

5 years ago

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Venkataraman Marietta, GA

I needed to replace couple of my things which I got it replaced in a short time.

5 years ago

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Carolyn Jonesboro, GA

I used the warranty for the bathroom and they responded timely and sent someone out and they got it fixed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Henry Stone Mountain, GA

I chose to go with Choice because it was very affordable for what they offer.

5 years ago

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Anonymous Sandy, UT

My furnace failed. Choice sent a representative in and got it fixed.

5 years ago

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Edith Abilene, TX

I just love the service. They've been good to me when we needed help.

5 years ago

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Davina The Colony, TX

It's easy to schedule appointments and the people are always kind.

5 years ago

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Jimmy Summerville, SC

Choice Home Warranty is extremely quick and fast to set up the service.

5 years ago

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Jerry Spring Hill, FL

They responded rapidly and had my problem fixed within twenty four hours.

5 years ago

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Jackie San Antonio, TX

I've had an issue with the dishwasher, I've been waiting on parts to fix the dishwasher for over a month now.

5 years ago

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Vilija Land O Lakes, FL

I had some trouble a few times getting through to customer service but usually they're pretty good.

5 years ago Edited January 10, 2024

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Barry O'fallon, MO

Each time I've called someone has always responded or returned my call.

5 years ago

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Donald Charleston, SC

I placed a service call for the microwave and it was done the very next day.

5 years ago

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Eddie Fort Worth, TX

Every experience I have had with Customer support has been great.

5 years ago

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Xin Mesa, AZ

The customer service is easy to use and it's convenient and fast.

5 years ago

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Jairo Knoxville, TN

Needed to repair my garage door and the process is pretty easy.

5 years ago

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Anonymous Decatur, GA

They had an employee come out within twenty four hours of making the claim.

5 years ago

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Glen Van Alstyne, TX

Customer support has been fast to respond and send out great service people.

5 years ago

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Mark Landreth Myrtle Creek, OR

Had a problem with my furnace and they came out and fixed it within two days

5 years ago

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Clarence Dandridge Oklahoma City, OK

On occasions it takes forever to get someone to repair the problem that you are experiencing.

5 years ago

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Marilyn Massaro Clearwater Beach, FL

I Have had to use twice. Both times had great results and service

5 years ago

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Jackie Lamar Gray Jacksonville, AR

The company is very responsive service & deliver excellent customer service.

5 years ago

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Sandy SantaBarbara Evans, GA

Prompt response to calls. Friendly Customer Service representatives.

5 years ago

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William Picciotto Pittsburgh, PA

Handle claims very quickly with very good repair technicians

5 years ago

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Vani Kalyanaraman Saint Louis, MO

Did not show up yesterday. This was for an appt at my daughter’s house. In Dina Avenue. . No phone call , no message

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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Brent Midkiff Port Neches, TX

My Fridge is still down after 26 days. I've had a bad experience with a technician. And with the mixed messages between choice home warranty, emails and the techs working.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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uzma qureshi Gainesville, VA

Customer service is very poor.didn’t fix the microwave and other issues remain unresolved. Very disappointed and not recommending to friends and family

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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2002 Cherri Drive Falls Church, VA

Prompt responses. I have reached out two times for the plumping. Best service.

5 years ago

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Lakeisha Horton Middle River, MD

I really like CHW. But I really like the price increase of the deductible.

5 years ago

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Verified Customer

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Terry Charleston, SC

Excellent technician came out and provided good service for our refrigerator.

5 years ago

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Cameletha Duncan Jacksonville Beach, FL

When there is a problem they work with me until the issue is resolved.

5 years ago

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Anonymous Suitland, MD

Choice is dependable and customer service is very knowledgeable.

5 years ago

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Jim Madison, FL

They told us to find our own repairman and then when we sent the bill to Choice they first refused to pay the bill but eventually did.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Cortesia Romulus, MI

I have put in a claim for electrical problems within my kitchen and they can't find anyone to come out here to see about the problem and it's going on two weeks.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 20th, 2021

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Sukumar Ashburn, VA

They quickly came in and resolved the problem. I was very happy.

5 years ago

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Robert Clermont, FL

When I called for assistance the appointment was set up for the next day.

5 years ago

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Alireza Annandale, VA

Customer service is very responsive. I have used them and the process was fine.

5 years ago

Choice Home Warranty Reviews