Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Eileen Fort Mill, SC

Service provider was on time and was able to replace stove part quickly. He was courteous and well groomed. Did a great job!

3 years ago

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Pat Dallas, TX

They will not fix my ice maker. Their salesperson conned me into renewing my contract telling me their new contract covered more. I asked for cancellation & he refused. I cannot get service, one service company insisted I pay my co pay on cash. I refused, he insisted. I took a picture of the cash & documented the serial numbers plus I have my written receipt. It’s the worst company possible. My ice maker still isn’t fixed. When I get water from it, it’s full of ground up plastic.,

3 years ago

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Anh Sirridge Olathe, KS

Choice Home Warranty was easy to file a claim and the technician came that next working day. I highly recommend this company.

3 years ago

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amaraja kanitkar Troy, MI

The service was quick but 2 days later my dishwasher is not working again . One of the parts ordered on the prior repair didn't work .... so they had to use the old part again . Very concerning that the repair didn't even last a week .

3 years ago

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Ken Gardner Fort Worth, TX

All pricing options explained clearly; applicable discounts were offered, salesman was aggressive but not pushy and told me what I needed to know.

3 years ago

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Bud Houston Cottonwood, CA

Greg was very helpful and knowledgeable. All of the people who answer phones are here in America and speak great English.

3 years ago

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pedro Camacho Sacramento, CA

We are very disappointed with Choice Home Warranty, Freezer with ice crystals on food items, freezer on blink, put in call and after calling In waiting for a technician to be sent out to no avail and waited over two weeks! They couldn’t find a technician to come out to fix fridge and my washer. We canceled…. Home Warranty of America is the best

3 years ago

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Joyce Fanuele Sebastian, FL

Choice Home Warrantee acted right away on my claim and had a tech at my home at my convenience. The tech that came was friendly and experienced.

3 years ago

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Annie San Juan Capistrano, CA

I was told when I purchased the warranty that I would be paid replacement value of an item with the same specs if it was not able to be fixed. That was not the case when I filed a claim for my Samsung range. The part I needed was no longer available so Choice originally offered me $350 to replace my range. After declining that offer I was issued a check for $455, the absolute highest they would pay out. I couldn’t find a range with the same specs under $799. So Choice Home Warranty is no more honest than any other misleading home warranty service.

3 years ago

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Alisa Killbuck, OH

I love that they have enough contractors in GA. However, not enough in Boston, MA This is the 3rd home warranty I have used in 16years, so far so good!

3 years ago

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Francis Richmond, TX

I told them that my stove was original…40yrs old when I bought the policy. I specifically asked that if it went out would they replace my stove! They said yes! 4 yrs later my stove goes out and instead of replacing my stove, they gave me a $500 gift card for Lowes! Absolutely awful! My son had the same experience with his air conditioner and his Choice policy.

3 years ago

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Pamela Abbey Phoenix, AZ

Was on time and kept me updated on details. She was very efficient, knowledgeable and had a very pleasant personality. She did a great job!

3 years ago

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Karen Smithville, TX

It takes a really long time to get payment for an appliance that has gone out. My dishwasher is not working and the guy was out 3 weeks ago. He said it couldn’t be fixed. I’ve heard nothing back from Choice Home Warranty. I’ve called but the claim hasn’t been processed.

3 years ago

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Debbie Weddle Mesa, AZ

Yoni was a pleasure to talk to. He was very thorough and answered all my questions. Choice Home Warranty should be proud to have him!

3 years ago

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pencarver Burleson, TX

IF I could give zero stars, that would be much better!!!! I signed up for the reviews app. I gave my user name and password. My user name was totally messed up. Of course there is NO MEANS TO CORRECT THEIR ERROR!!!! If I could give negative stars, I would gladly offer the negative stars in generous numbers on this alone! Unless this can be corrected, I may just totally wash my hand of Choice Home Warrantee!!!! I doubt that they care, so we shall ee what we see....

3 years ago Edited February 16, 2023

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Jim Craig

Request for service was handled very promptly. Serviceman was good. Cash[gift card 】 was less than I expected. But I accepted anyway.

3 years ago

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Katherine Woburn, MA

Service was great! The technician who came in was very pleasant and quick. He explained everything. He was in and out and great to deal with.

3 years ago

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Andrew Tuscola, TX

This company is a fraud. They do not stand behind their promises. I had a dishwasher that wore a hole in the tub from normal wear and use, they would not make the repair, and when I wanted to cancel my contract they keep most of my money. The customer contact we very rude and disrespectful. I do not recommend choice home warranty. They charge way to much for what you get.

3 years ago

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dave nicholson Lee's Summit, MO

Ok for minor repairs and replacements. When it comes to major appliances I’ve been consistently disappointed with “like for like” replacements. The value of the replacements offered are nowhere near the value of the items needing replacement. For example I was offered $450 as a “replacement” for a $1000 dishwasher.

3 years ago

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Mike Sweat Birmingham, AL

Called choice warranty on Jan.7th. to file claim to repair microwave . Then on Jan. 10 was notified that Stephens appliance repair would be out to evaluate problem, they notified Choice on problem and cost of repairs Still waiting .On Feb. 7 called choice to voice concerns ,stated they would call me back within 24 hrs. again still waiting for update!

3 years ago

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Kayla Ross Anderson, IN

This is my first purchase of home warranty and James was amazing! He was very informative and walked us through everything. I highly recommend!

3 years ago

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Brian Rogers Summerville, SC

I had a whole house plumbing inspection that found a rusted joint on top of the water heater. The technician informed me that it should be repaired before it rust through discharging water all over the garage. CHW refused to repair and will not do so until it fails causing significant damage to my garage and costing them more to repair.

3 years ago

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Terri Budris Sun Prairie, WI

The technician was professional, thorough, friendly, courteous, and knowledgeable. It made the process so much more pleasant!

3 years ago

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Via Mobile, AL

What i like to choice Processing my claims no hassles and i don’t have to wait a long time to have a company to provide the service i need.

3 years ago

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Shawnda Thompson Akron, OH

Excellent service. Sent technician out the next day. Fixed the problem in a timely manner. Would definitely recommend this company to everyone

3 years ago

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Hootie Turlock, CA

The representative said the service fee was $75 and when I got my policy it says $85 I've been a Realtor here in California for more than 30 years and thought I would give you a try but that's not a good way to start out.

3 years ago

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Bob

Choice has short comings. Replacement appliances are pro rated & the Lowes Credit certificate takes weeks to arrive. Also they don’t cover mane water line or its shut off valve. Minor issues are handled okay but appliances trouble calls can take a week

3 years ago

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Lynn Hubbard The Villages, FL

Good coverage. Reasonable costs. Online system is well organized and user friendly. Phone staff are professional and competent

3 years ago Edited November 8, 2023

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LaurieAnne Corpus Christi, TX

I am very happy with this company. The response was quick, and the technician that came was friendly and yet professional

3 years ago

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Robin Houston, TX

Excellent service by Choice and the companies that they use! I came over from American Home Shield and your service is 100% better in Every way

3 years ago

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AJ Weere Clovis, CA

I changed over from AHS and it was very easily done by the agent WK. Since I just came over to CHW, I cannot say much about their service yet.

3 years ago

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IRIS Detroit, MI

I like the claims proceed fast. The providers were professional, friendly, and explained the problems very well. Excellent service providers.

3 years ago

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OLIVER Littleton, CO

Prompt service appointment, parts that were ordered came in on time and Sears Service installed them the next day. Robert was excellent!

3 years ago

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Sam Watson

The price for coverage is excellent and I have made only one claim and the response and quality of the technician doing the repair was excellent

3 years ago

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Carlos Hernandorena

I like the quick create a claim process and the customer service.I can't give it 5 stars because the quality of the repair team that comes to the house.

3 years ago Edited May 17, 2023

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Louis DeMatteo Murrells Inlet, SC

Travis from Stay Cool Heating and Air Conditioning was very friendly and helpful. He investigated the problem and clearly explained my situation.

3 years ago Edited May 17, 2023

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Kenny Foo Lawrence, MA

Very impressed and easy to got home coverage of warranty, just peace of mind for home appliances, plumbing and electrical works.

3 years ago

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Teresa Butler Tate Canyon Lake, TX

I was pleased with the Sears Service Technician. He was knowledgeable and communicated well about the problems and what was needed to fix them. I am sorely disappointed with the Choice Home Warranty in that they found an excuse not to cover the problems that the service technician pointed out. So I will now have to buy a new refrigerator. So much for the "warranty."

3 years ago

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Debbie S The Bronx, NY

Customer service rep Jeff was very helpful and patient. Answered all my questions. Made me feel comfortable in choosing your company

3 years ago

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Chris Chicago, IL

It took over 24 hours to get a vendor assigned and unfortunately this was related to heat during winter and I had to wait 3 days for a technician to arrive

3 years ago

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BeeBlessed44 Rev45 Hephzibah, GA

Given an Appointment time of 3-8pm for Feb 2, 2023. What a Complete waste of my valuable time. A complete No Call / No Show. I even called the number of the Plumber in my email, yet his mailbox was full and requesting to leave a text message. I’ve yet to hear back, and my afternoon / evening totally wasted. Don’t know if I’ll hear from you all tomorrow or not. But this is totally unacceptable.

3 years ago

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Courtney Morgan Harrow, HRW

The level of customer service is very good. I do find that it can be difficult to communicate new contact information. That said, I would recommend Choice Home Warranty.

3 years ago

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Christie Cole Goochland, VA

This was my first time using CHW for a repair. My washer broke down (Friday), they sent a technician out 4 days later (Tues), we can repair it and have it working by Friday. We received an email and said they will give us an Lowes Ecard because it was, basically, to expensive to repair. Well the Ecard will take 30 day to get, so we said to send us a check, that will take 30 days also. Who can wait 30 days without a washer? I would rather buy a Lowes extended warranty and have FASTER and Better service than I have received From CHW.

3 years ago

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Aggro College Station, TX

We had a service call scheduled within 24 hours and the problem with the refrigerator was completely repaired to our satisfaction.

3 years ago Edited January 10, 2024

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Virginia Brown McDonough, GA

It takes too long to get a technician out to the house. Called on Monday didn't get service until Friday. I find that part of the process unacceptable. The technician was professional (Alex) .

3 years ago

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Cecile Satrom Richmond, TX

The sales rep was excellent! He explained everything very thorough and gave me several different choices on the payment plan.

3 years ago

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Gregory Cox Memphis, TN

My service technician was excellent. It took from January 21st to the 26th for the technician to get to my home to make the repairs which is too long 😤

3 years ago

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Walter Harris St Louis, MO

This company is the best home protection plan company! Reached out this morning and already have an appointment for tomorrow!!!

3 years ago

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richard sierra Vanceboro, NC

My dislike is the fact that you all said you are buying me out for my microwave but you have not gave me my gift card for lowes. Thirty days really?! Why?However, you all were in the quickness to take my money.

3 years ago

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Suzy Bergeaux Opelousas, LA

My technician, Mr Schexnyder, was very knowledgeable, helpful, and pleasant. I had great service from him and Choice Warranty!

3 years ago

Choice Home Warranty Reviews