Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Jerome Young

I like the immediate response. They listen and ask questions of concern. The respect given and the customer service clear explanations

3 years ago

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Mario Faria Land O' Lakes, FL

I've used Choice 3 times now, I've been able to save 1-2 hundred dollars every time. The techs they use usually respond within 1-3 days so happy with that.

3 years ago

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MICHAEL E LIVINGSTON Chicago, IL

The technician is professional and thorough. The warranty service is terrible. our furnace doesn't work and a part is not available for several days which causes an issues as we live in Illinois and the temperature is dropping to 20 degrees at night and is 30 degrees during the day. The interior of the house is dropping into the 40's. This is unacceptable. We have paid a lot of money for the warranty service and Choice Warranty refuses to replace the furnace.

3 years ago

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ruth n Charlotte, NC

Sometimes they send good people and fix things. My refrigerator went out. They sent a man who said it would cost $1200 and Choice will not pay but would be replacing my refrigerator. . Choice offered me $900+ for a GE MONOGRAM, STAINLESS With Ice and water through the door. I would never recommend the company and am changing as we speak. I am waiting on a technician to fix leaky faucets. They have told me to get my own, but I am really not confident that they will pay. Good luck.

3 years ago

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LaNae R Hattiesburg, MS

John was great. He explained everything in detail to my understanding. I received a better deal with CHW than I did with American Home Shield.

3 years ago

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Gwen Reilly Bloomfield, CT

I had to get the attorney general's office to aide I getting help from choice. Even after all that they tried to deny the fix for the heater. The tech who eventually fixed it was fantastic and got the heat on but it took over two weeks to get one to my home

3 years ago

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Dayle Simonson Houston, TX

You took care of my AC and refrigerator problem this time, but in 2016 when I needed assistance you denied my claim for AC repair. I had just moved in the house in September of 2015 and had the AC checked out with my quarterly service and you denied getting the AC repaired. I believe you only repaired it this time because my contract was expiring and the problem was minor.

3 years ago

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Barbara Hudson Peachtree City, GA

CHW responds to an online claim and assigns a technician very quickly. Each claim I have submitted has been very positive.

3 years ago

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Tim Jones Virginia Beach, VA

I made the mistake of paying for five years and to add insult to injury I recommended CHW to numerous friends who fell for the sales pitch as well. I've now accepted that it's a scam. When well qualified technicians advise that a unit be replaced and state that the unit in question was maintained over its useful life, yet CHW denies the claim. It's a scam and I've had to apologize to those who took my advice to subscribe.

3 years ago

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josme777

CHW is very good! They take care of me every single time I submit a claim. Just the peace of mind I was looking for when paying for Home Warranty.

3 years ago

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David Forland Charlotte, NC

The company is responsive, the contractors have been capable an respectful!! My only negative is that you have to be patient in getting a contractor to come out.

3 years ago

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Nothappy Mogadore, OH

Up until the latest problem I was happy with the service. The problem I'm having with my refrigerator has been mishandled. I believe that the problem is because it's a high price item and choice warranty just doesn't want to cover the cost I would make sure anyone who asks me about the company I would tell how I was treated unfairly in my opinion

3 years ago

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Chrissy Commack, NY

Great customer service but I do feel like some of the things said to me may not be completely true as I did not see them in writing.

3 years ago

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Thomas Page Burgaw, NC

At time of choosing choice they had excellent reviews however at time of need our 48 hours ended at 72 hours. However it wasn't an appliance that was our issue there was no water coming into our house. We paid extra for that service and then their verbiage ended by not covering anything to do with our well pump which we paid extra for. Very bad experience with Choice*. The only thing they did well was sending the technician that they sent. He was the best. We now have a top notch plumbing technician that we can call from now on. Read what is covered before you commit.

3 years ago

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Hill Kilby Alpharetta, GA

This experience with Choice went great. Some components on our heat pump went out and we were very happy with the technician and the repair!

3 years ago

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Mrs. Collins Wilmington, DE

Too many complaints to list but 1st my policy was bought on 2/24/22 but CHW claim it was purchased in Nov 2021. I didn't even look at this house until Jan 2022. Paid receipt from CHW says 2/24/22 via email from them. I was told it cancels on 11/10/22 then 1/23 neither being a full year policy. I was approved for my hot water heater to be replaced. CHW made an agreement with the tech for me to pay $300 for uncovered parts and installation.

3 years ago

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Keith Bloomington, IN

The technician was great, however when I called to place my claim I specifically asked the claims representative of the sump pump was covered under my warranty. She said yes, but after the arrival of the technician Choice denied the claim by saying they did not cover sump pumps. Because of this I will never sign up for your warranty again and would never recommend your product to anyone.

3 years ago

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Angela Ansah Marietta, GA

Technician did not show up several times for an appointment to fix our dishwasher. When one finally showed up, he said it needed a new motor. There was no follow up, and we had to chase Choice several times over a 3 month period. A new technician came out and recommended a replacement. Choice offered us $245 for a dishwasher valued at $650. We will be canceling our coverage and going with AHS. The higher call out fee and premium is worth the quality of service and the old for new that AHS offers.

3 years ago

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Donna Ortner City of Saint Peters, MO

It has taken too long for repair of my washer. It was a week before the service tech. from Sears was available. He was great but had to order a drain pump which was sent directly to my home. The part came in just a few days but tech. can't come till Nov. 9th. Going out to do the laundry isn't easy and is costly,three weeks is way too long.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 2nd, 2022

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Maryse Toney

The technician that serviced my plumbing problem let me know each and every step that was going to take place to service my needs . He was amazing !

3 years ago

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C. Teresa Daniel Jacksonville, FL

I dislike how CHOICE HOME WARRANTY, rips you off , they will repair things for you in your home & in the last 4months of my contract with ,CHOICE HOME WARRANTY began to deny my claims unless I RENEW my contract with them. NOW WHY WOULD I RECOMMEND CHOICE HOME WARRANTY to some one . they sent a plumber out to stop a leak in both bath rooms he took my faucets apart left it `because he had to send the claim to CHW , they denied the claim ,now how do I get my faucet put back together?

3 years ago Edited January 10, 2024

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Scott Smith Statesboro, GA

Paid the monthly fee for three years. Microwave hasn't worked for almost one month. Sent somebody out after most three weeks. Need a new microwave. They said they would send me a check for $191 to get a new microwave. The problem is this is a built in microwave above the stove. And this microwave currently sells for $319.99. They want me to get a cheaper microwave and pay somebody else to install it. Why the hell even have a warranty. This company is a fraud. If they don't fix this correctly, I will need to find an attorney. They are HORRIBLE.

3 years ago

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Elray Gee Galveston, TX

The technician was very knowledgeable and polite, he also took the time to explain the issue and resolved it in a timely manner.

3 years ago

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Linda Shovak Fenton, MI

Young man was in fact to anxious to sign me up.. Had a second thought here when he did this.. I accepted the offer when in fact I had compared with other offerings.. but slow these persons down..

3 years ago

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Mark Reese St Louis, MO

Was disappointed I received no response once I entered the claim yes once I went and looked I saw the claim number and how it was assigned to, that was 2 days later the appointment was 6 days out

3 years ago

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James Unger Davison, MI

Zack J did a wonderful job of explaining the Choice program, offering me options, and helping me find the best possible price. Very well satisfied

3 years ago

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Lee Brown Jarrell, TX

If I could select 0 stars I would!! This is the worst experience I have ever had with a warranty company and have taken the #1 worst spot from American Home Shield! Every time I have any correspondence with Choice it has not been good, they seem to only want my money and could actually care less about me, my family or any of the items they state they cover!! Would never recommend this company to anyone as I would feel like a thief if I did.

3 years ago

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SHARRON HIGHTOWER Cordova, TN

very professional, explained the problem, fast and reliable, showed up on time with a call prior to coming, did a great job!

3 years ago

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Barbara Harris Leeds, AL

Requested service for bathroom smell and since their was no leak he couldn't say what the problem was and it was just a waste of my time and theirs and a waste of the service fee I had to pay. I never said there was a leak of any kind so they should have never even sent anyone!!

3 years ago

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angelita Javillonar Cypress, TX

Very prompt sending tech to check the issue. AC tech answered all my questions and gave me options to improve ventilation. Thank you!

3 years ago

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dishwasher repair Virginia Beach, VA

I called for service and had tech arrive 2 days later. he installed new part on my dishwasher and it was repaired. i'm very happy with the service.

3 years ago

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jeanette litz Chicago, IL

I've only had one experience with Choice Home Warranty and my experience and overall satisfaction was great fast response and got my issue resolved

3 years ago

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Christian Kennedy Owasso, OK

If I could leave a zero or negative rating I would. What a horrible company and stressful time consuming fight! DO NOT USE THIS COMPANY!! I have a six year contract with them and they refuse to accept claim for a failed heating unit on the basis of it not being a "normal" failure! They just want to avoid responsibility!! And then they shut you off to any communication following denial! I have reported them to BBB, NJ consumer investigations and my home state insurance investigations division!

3 years ago Edited October 19, 2022

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Marguerite Reid Brooklyn, NY

They where on time. Clean up behind themself. And the job was completed in a timely matter. Yes I would recommend choice home warranty

3 years ago

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Terry Arnold San Antonio, TX

Called Choice in the morning abouy a problem with out clothes drye and Sears Repair was at my home by 4 and fixed the problem! EXCELLENT!

3 years ago

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Johnny Casaus Fort Worth, TX

The choice home warranty agent was very courteous and found us someone to repair our garage door opener on the very same day.

3 years ago

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Gee Bee

I bought a policy never thinking I would use this! Imagine my surprise and relief when my oven and hvac needed repair. CHW is great!

3 years ago Edited February 22, 2023

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James Anthony Butler Atlanta, GA

I am happy with the response time to claims and the quality of the technicians that have been assigned. I am also very happy with customer service.

3 years ago

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Deborah McKnight Westville, IN

I have attempted to have many things fixed and either they can’t find a technician and want me to find one and pay out of pocket or they just take way too long to get some one at my home. Never had one thing fixed yet. I have been with them since 2017. Need to go back to American home shield at least they had technicians in my area! Now my 5 year old freezer/ refrigerator is not cooling and it’s been 4 hours and no calls!!! I see it coming … their going to say you will have to pay out of your pocket and contact a technician! Looking for a new warrranty company!

3 years ago

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Jai Kim Minneapolis, MN

Dryer failure. Takes two days to talk to someone. Then they offer maybe 50% of retail value. With inflation and old dryer that is just awful. Considering $85 deductible and monthly premium, cash offer is maybe 30% of retail replacement. I have had much better experience with their competitor. I took the gift card offer, when I clicked the offer, it say it may take 30 days to the gift card. So if that is the time frame, I will be out of dryer for 45 days. Not very customer friendly at all.

3 years ago

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Rebecca Elizabeth Charleston, SC

Choice has always been quick to respond. I can count on quality workmanship, honesty and integrity coming to my house. I highly recommend.

3 years ago

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Karen Sue Heneghan Delavan, WI

We put in a claim for our old refrigerator/freezer because seal was leaking. We were told appliance tech would arrive between 11 - 3, but he never showed or called. We called CHW and set a new date. Tech advised me CHW told him not to replace the faulty seal that was in stock because the refrigerator still worked. We had to pay technician anyway! CHW refused to fix or replace our refrigerator as per contract!

3 years ago

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Ronnara Storr FL

In the beginning, my experience with this company wasn’t pleasant. After multiple service calls, CHW resolved my issue. My last service call, service received was great!

3 years ago

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James Richardson

It only took one phone call to get my garage door. Operator replaced.

3 years ago Edited October 12, 2022

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Connie M Foley, AL

It’s a rare occasion when they are easy to work with. If one of their contractors does not pick up call, good luck in finding someone yourself willing to get preauthorization from them BEFORE fixing it- I called 7 plumbers and NOT 1 would do that.

3 years ago

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Mulugeta Ashebir Woodbridge, VA

I like my 1st time experience with Ms W, sales rep. She was very professional, knowledgeable, v. Helpful & courteous. I was able to sign my HW policy based on her input.

3 years ago

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Xenia Hawks Phoenix, AZ

Fast service! I was with another Home Warranty for 20 years and I changed to Choice Home Warranty because of price difference and good service!

3 years ago

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Rob Crow Sunnyvale, CA

They took 3.5 weeks to repair a refrigerator, and took no responsibility that it was their side that was taking so long to get it done. I called and talked to multiple customer service and even a manager over the weeks with no success to speed up any of the process. Only the technician (another company) finally sped things up to be able to get the repair done. I will not be renewing my policy.

3 years ago

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Glenda Reeder Adams Houston, TX

You have offered half the replacement cost of an insured item and refused to provide information as to how you determined payment. I have a six year policy with CHOICE that will be cancelled as soon as I receive what you are willing to pay. I believe your salesman committed fraud when he sold me the policy. Other home warranty policies I have used in the past may not have paid full replacement value but always paid at least 90%. I will be using social media and any means available to inform others of my disappointment with CHOICE.

3 years ago

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Edward Colon Mt. Pleasant, SC

Not much to say. Choice delivered exactly what that promised. Experienced technicians, timely service and excellent results.

3 years ago

Choice Home Warranty Reviews