Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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George Albany, NY

I've only used it twice but they have done what they said they're going to do.

5 years ago

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Barbara Pikesville, MD

Usually when I call it whatever issue I have they get on it right away.

5 years ago

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Ava Sharon Hill, PA

It was good customer service. The company they used to send out here had good customer service as well.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 20th, 2021

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Verified Customer

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Gary Port Charlotte, FL

I called and they took care of my problem just right then and there.

5 years ago

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Renita Washington, DC

I have no problem with the customer service. The service has been excellent.

5 years ago

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Janice Riverview, FL

5 years ago

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Carroll / Nancy Hodges, SC

They sent somebody out as soon as they heard what our problem was.

5 years ago

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Tamer Gaithersburg, MD

When I used my home warranty it was fast and very efficient.

5 years ago

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Michael Brownsville, TN

They're very prompt in responding to my request for services.

5 years ago

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James Houston, TX

Excellent response to problem and problem solved in first visit.

5 years ago Edited January 10, 2024

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Anonymous Forest Park, GA

I had a plumbing problem. They were prompt and professional.

5 years ago

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Shelby J Louisa, VA

They responded to me when I called them and sent somebody the same day.

5 years ago

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Verified Customer

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Steven Houston, TX

The technician was very thorough would highly recommend his work.

5 years ago Edited January 10, 2024

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Verified Customer

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Virginia Detroit, MI

I chose to go with Choice Home Warranty because of their price.

5 years ago

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Sheila Richmond, VA

I haven't had any problems with the services. The people seem to know what to do.

5 years ago

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Devaji Charlotte, NC

My fridge broke and they gave me my money back for a fridge.

5 years ago

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Roger Campe Conyers, GA

Two out of the first three Technicians they hired had to be replaced. And it takes 3-5 Weeks to get the Repairs completed.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 25th, 2021

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Verified Customer

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Richard Tubbs Midland, TX

Fast response, excellent communication, service personnel know their stuff.

5 years ago

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Martha Kimbrell North Little Rock, AR

Great experience. I called and they got back with me within 10 minutes

5 years ago

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Richard A Bennett Port Arthur, TX

They have taken care of everything from heater,washing machine, and furnace.

5 years ago

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Deb Spencet Summerville, SC

Everything went exceptionally well from my first contact to job completed.

5 years ago

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Carline Hanna Delray Beach, FL

They were pretty good. Need to work on placing people on hold.

5 years ago

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Heidi Martin Clearwater, FL

Quick to respond and quick to complete the issue. Friendly and professional

5 years ago

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Jeffrey E. Zink Naples, FL

I had one good experience and one very bad where they improperly denied coverage for no valid reason.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Verified Customer

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Corey Jones Waukegan, IL

Every time we had and issue they were right on top of things

5 years ago

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Gerald Patnaude Ladson, SC

Were very helpful and quickly responded by sending a technician out.

5 years ago

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Anonymous Carmel, IN

CHW sends a technician the following day or the day after, amazingly fast!!

5 years ago

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Anonymous Florissant, MO

We were satisfied with their response. The technicians were very professional.

5 years ago

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Patricia Upper Marlboro, MD

I just used in about three weeks ago they came the next day.

5 years ago

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Daniel Lake Grove, NY

Our heat went out and they were very responsive and very timely.

5 years ago

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Monica And Jonathon Fort Worth, TX

I like the quick response that I received when I had to do a claim.

5 years ago

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Richard Chandler, AZ

I've only had to use them once they were excellent and quick.

5 years ago

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Anonymous Charlotte, NC

Very punctual. Garbage disposal was fixed on time. It was good.

5 years ago

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Anonymous Sterling Heights, MI

I need some work done and everything was done quickly and efficiently.

5 years ago

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Anonymous Oxon Hill, MD

The first time I used the service they were not so great but it was better this last time.

5 years ago

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Anonymous Kaufman, TX

I have always experienced a fast turnaround and good service.

5 years ago

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Andre Chicago, IL

They did respond within a reasonable time and all of my issues were addressed.

5 years ago

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Relford York, SC

They have a quick response time for claims. But the customer support over the phone isn’t that great.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Verified Customer

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Kristyn Warren Macedonia, OH

You guys are pretty great. You responded within a day, it was very quick.

5 years ago

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Rita Greenville, NC

I was having some problems with my gas furnace and they were very professional.

5 years ago

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Calvin Missouri City, TX

Had a pipe break in my house and no one showed up and I had to pay to get my pipe fixed because I had no water for a while weak so I cancelled my warranty.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear about the issues with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Mar. 16th, 2021

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Verified Customer

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Jian Gainesville, FL

It did take a long time to get the washing machine fixed but the second time I used them it was pretty good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 16th, 2021

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Verified Customer

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Kendra

I have been on hold for a total of 4 hours with choice home and was finally told I would receive a call back. I never did. My contract was misrepresented.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 11th, 2021

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Verified Customer

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Telma Washington, DC

They attend to me immediately and the people they send are top notch.

5 years ago

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Daniel Denver, CO

Seven days is too long to get a repair scheduled. The service person was good but the reps are not so good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Lifei Allen, TX

Our service call went pretty good. We had a rekey service and it was good.

5 years ago

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Nira Winston-Salem, NC

Technicians come quickly. I am very pleased with my new faucet.

5 years ago

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Agnes And Robert Florence, AZ

Pretty good about getting qualified people. They’re here the next day and fix it.

5 years ago

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Anonymous Brighton, TN

It’s pretty easy. We had a problem and they fixed it quick.

5 years ago

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Maria Miami, FL

The service is fast and good. They solved my issue with the washing machine.

5 years ago

Choice Home Warranty Reviews