Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Kathleen Jepson Apache Junction, AZ

When I call-they get back and schedule expert to promptly get repairs done.I've had 4 repairs and they were all efficiently fixed. No problem!!

4 years ago

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Kenny Arndt Port Charlotte, FL

Choice Home Warranty came through with the needed warranty repair on my Kenmore refrigerator compressor unit. Thank you for reconsidering and authorizing my repair!

4 years ago

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Gwendolyn Carson North Las Vegas, NV

I am glad i made the switch to Choice Warranty . The service is prompt and the price is good. I like that they do not charge you until they service.

4 years ago Edited January 10, 2024

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Richard Wagner Middleburg, FL

I would give you zero stars but you don’t give that option. Your company denies claims before sending a Tech’, then denied that they don’t file the report you want they when they file it , then denied it because it now doesn’t have what you want on it then lie about calling tech to determine what cause the damage. I’ll never recommend your company to any new home buyer and advise to run away from your deceiving adds

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 10th, 2021

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Marvin Monroe Jacksonville, FL

I submitted my issue to CHW, and got a response from a repair technician the same day. The repair was complete 2 days later.

4 years ago

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Todd Dahlen Poolesville, MD

Claim made late Sunday night and repair was completed Tuesday. Very happy with the prompt response and the quality of the work.

4 years ago

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Parriss Anderson Pickerington, OH

Put a service request in, got email maybe with in a hour set up and schedule. Over all I’m impressed with fast service.

4 years ago

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Terry Woods Tucson, AZ

We called with a water heater problem on Monday, technician was out on Tuesday and water heater was replaced Friday. Quick and efficient.

4 years ago

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Sue Williams Columbia, MO

I was unable to use my insurance for a year because your company said I had cancelled my policy. I had called to ask you to delete one of the two addresses you had on record for my account . Even though you said you had corrected my address, you still directed the last service provider to a wrong address. However, I was able to give the repairman my correct address before he arrived. I have tried and tried to have you cancel the wrong address and keep my true address, but you have still failed to get this right .

4 years ago

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Andy LaGrega Boston, MA

Technician did get the fan to work and then it stopped he’s working on getting a new part so I’ll have a better understanding of how good he is at the job is complete

4 years ago

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Eileen Wrench Birmingham, AL

I like putting in a service request and then hearing back soon after when a technician will be arriving. I never had any problems .

4 years ago

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Peter Hansen Warminster, PA

It took almost one month to correct our problem Choice did respond to our request for a call back choice tried very hard to get our furnace replaced

4 years ago Edited November 27, 2021

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Penny Densford Charlestown, IN

Filing claims online are user friendly All of my requests have been taken care of I do not like most of the contractors Choice Home Warranty has. They seem encompetent

4 years ago

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Jennifer Shuping Salisbury, NC

Filing claim was very easy! Technician sent was very professional and fixed our problem! Very satisfied customer! Thanks.

4 years ago

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Dean Hendrix Arvada, CO

Good price. Most of the technicians are very good. Some of the pieces for our boiler were not covered. Often, it takes a while for a technician to come.

4 years ago

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Ida Hay Virginia Beach, VA

I spoke to Troy and Miles. Both very nice young men. I am covered with Dominion Virginia but this plan is more comprehensive.

4 years ago

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Bev Schaffer Henderson, NV

They approved a freezer repair in June of 2021 then in September when I called to complain that part wasn't here yet they declined it. Ridiculous service. I spoke w someone to cancel my account amd they were supposed to call me back n didn't. Next warranty new cominaby. I'm a realtor...over 1 billion sold in 6 months owning 10 homes myself in trust. Lost my business. Great techs...terrible corporate

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 25th, 2021

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Francisco Niembro North Miami Beach, FL

I recently received the Choice Home Warranty service and it was very good, they took care of me in the time and manner promised

4 years ago

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Karen Texas San Antonio, TX

Tim came out to fix my fridge leak. He came in a company truck thus having the part needed to fix my fridge in 20 minutes. He knew what he was doing.

4 years ago

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brunson murray Laurel, MD

It was pleasant and I completely surprise at how informative the salesperson was. she went over the details and explained the policies to me.

4 years ago

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George Hauser Georgetown, TX

The plumber (Don) came out as promised. Did a great job.. Was fast, honest, and very thorough. Will definitely use him again.

4 years ago

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Donna Ploc Madison, WI

I’ve only had one claim but it was taken care of almost immediately and was very happy with the company they sent out to repair it.

4 years ago Edited November 18, 2021

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Stanley Ruff Tampa, FL

Timely service and reputable service providers have been their trademark since I have been a member. Keep up the great work.

4 years ago

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Jim Tanquary Aurora, CO

I used to think they were better than all the others but I have had two claims denied in the last 3 months. I guess what they mean by if we can't fix it, we will replace it if you can afford to buy a new one.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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Camila Hellebuyck Atlanta, GA

On my recent claim I was given false information by the claim technician. After following the instructions of that technician my claim was denied and was told I was going to have to pay out of pocket because it was not included in my policy. I was contacted by a very rude case manager and was told that the information given to me was incorrect and HCW was not going to do anything about it. Worst experience with every claim, I regret renewing my policy!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 17th, 2021

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Carol Kennerson DeLand, FL

The 1st tech assigned to work on my elec never showed up and never called. Another workman eas assigned that came on times, was very knowledgeable and did a good job.

4 years ago

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John Virgona

Quick response and the contractor that was sent out was very good

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Leah Russell

Since I only signed up today, I'm not sure how I feel, but if they cover everything like they say they will, then I'll be quite pleased. I was impressed most with the pricing!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Randellya Baker Chicago, IL

Our furnance went out and we made a claim and less than 24hrs we had a technician out to fix it. 815 Heating and Cooling was great.

4 years ago

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Maurice Medvedeff Boca Raton, FL

I’m very satisfied with the appliance repair technician “Mike C.” that they contracted for my repair job! Very professional !!’

4 years ago

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Geo Morgan Saint Charles, MO

Your insurance process is more stressful then buying a house. Ive called over 3 times to get the claims accepted for the tech to come back and finish the job and every time i get ahold of my tech he says you guys only accepted one thing out of the 3 he sent in. There is now a giant hole in my wall and me and the kids have to drive across town to a family members just to take baths and showers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

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Christopher D Austin, TX

This company is beyond horrible. I would give them negative stars if I could. I had multiple reputable plumbing companies come diagnose my hot water heater. They all independently said it was broken beyond repair and needed to be replaced. Yet a Choice Home Warranty representative sitting behind a computer in a different state said my plumbers were wrong and offered me 7% of what the plumbers said it would cost to replace the unit. Choice Home Warranty is a SCAM! Avoid this company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Jay Myers West Orange, NJ

Gentlemen arrived on time discussed options selection was made based on simplest solution. If it works ok, if not call again which is what I would expect

4 years ago

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Granny h2O Land O' Lakes, FL

I had a spout come off my laundry room sink's faucet. I put in a claim, the plumber came (very nice man) and said it had to be replaced. The threading was worn and it would not stay attached. CHW refused to pay for this - I had to pay the $60 service call and since I needed the sink, I paid for the faucet to be replaced. CHW said the sink had been abused. It certainly wasn't abused! I put an appeal in yesterday and was supposed to hear from someone today. I have heard from no one!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 12th, 2021

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Roberta Rustin Jonesboro, GA

Horrible communication and no sense of urgency when you need help with an emergency situation. They made me wait a week and did not allow me to use another company to fix the water leak that I was having with two toilets. My family had to find creative ways to use the restroom until the appointment. The first company that was assigned never returned my calls after calling for 3 days I requested to have it reassigned several times after the 5th day of trying finally it was reassigned and the person that came out was much better with communicating.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Elsie Rivera Boulder, CO

I’ve had nothing but negative experiences with choice home warranty. They don’t deserve a single star. The lying actually began when I was talking to a sales person. There customer service is outsourced contrary to what the salesman said. I placed several claims only 1 was actually worked on. The appliance still is not working correctly. This is an absolutely HORRIBLE company. BEWARE!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 11th, 2021

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Lcharvat New Ulm, TX

I have been with CHW for 10 years and just renewed my contract. my salesman who promised me things had changed at CHW has already been caught misrepresenting what I purchased. I was told more local vendors have been added. Specifically told me a local plumber was now available. I tried just yesterday to use them and was told I don't have the ability to use my own technician after their tech didn't show up.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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CSM Brunswick, GA

My rating for my contact person Adrian S is a 5! But I spoke w/ another salesman that was rude and basically couldn’t care less about customer service! Therefore my overall rating is 3 stars!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 10th, 2021

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Debbie Eisenberg Keller, TX

My technician showed up when he was supposed to and fix the problem immediately. I will definitely be using choice warranty a lot in the future

4 years ago

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jennifer Hook Redmond, OR

The overall value is great. I struggle getting them to book someone to come to my home. I know there is a refund I can get hiring my own person but cost wise I don't have that money laying around.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Albert Escobedo

I like the feeling of let's get this fixed and get back to normal living. Life brings a lot of stress lately. Home warranty is not one of them.

4 years ago

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Pamela Bowen El Dorado Springs, MO

The company appears to be helpful and it has taken care of an issue I once had just as advertised. This the washer had a problem. It was too expensive to fix. They agreed they would write me a check, but only for $525. This will not buy a cheap washer on the market! I want one comparable to mine. They will not work with me! It was take it or leave it. It takes a month to get the check to me also. I will be canceling the service soon.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

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Glenda Antuna Statesboro, GA

Mike came in, introduced himself right away and went to work. In short order found the problem and is requesting permission to make necessary repairs.

4 years ago

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KEN McCRORIE The Dixie Dawg House Monroe, NC

I have a toilet with extreme stress cracks. It could break at any time. Section D #9 says they will replace tank, bowel or mechanical parts. But not porcelain. The tank and bowel is porcelain, but won't replace it because of cracks. If the mechanical could not be fixed they would replace it. Don't make sense to me, the thing with comon sense is it ain't that comon. And they don't have any.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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Hilda Margerum Decatur, IL

MY EXPERIENCE WAS FAVORABLE. MY REPAIR WAS TAKEN CARE OF IN A TIMELY MANNER CONSIDERING THE AVAILABILITY OF WORKERS DURING THIS TIME.

4 years ago

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Lina Hauk Longview, TX

They responded timely. The technician that came out was really good. Just to pay the fee to repair my oven is another good thing.

4 years ago

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Sandradavis28 Avon, IN

I had a very courteous and knowledgeable salesperson who helped me get signed up. He explained the coverage and how I could save money.

4 years ago

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mcleroy Houston, TX

Very happy with quick response to the issued with my stovetop. The Technician was very informative and very personable.

4 years ago

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Herzel Hakimi Great Neck, NY

They always have a reason not cover the problem. When they finally can't find a reason, they offer you something less than a quarter of the replacement cost in a form of a coupon from an overpriced store. The coupon probably does cost them anything. After fighting with for weeks finally they agreed to send a $250 for a dish washer that's going to cost at least 800 plus installation.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Brett Dehm

I went with Choice Hime Warranty thinking that anyone has to be better than AHS, oh how I was wrong. I will give Choice credit for using a higher quality service companies, however, that doesn’t make up for the fact that you can email, call, and leave multiple voicemails to get your payment for a broken appliance, only to get absolutely no responses! I believe that since I requested to discuss the value that they were giving me instead of just rolling over and taking their initial offer, they have not responded hoping that I will just accept their original offer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

Choice Home Warranty Reviews