Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Jo Lake Charles, LA

Very good company. They do quick service and take care of you.

5 years ago

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Gary Mesa, AZ

I thought is was going to be better and cheaper. My AC went and Choice said it was an existing condition so it cost me $6,660 to replace it and they would not pay for it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 25th, 2020

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Verified Customer

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Leslie Port Charlotte, FL

Still need things to get fixed all around that are covered with the warranty. I will wait a couple more days.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Verified Customer

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Y Kissimmee, FL

The few times I used them, they took care of the issues promptly!

5 years ago

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Karen Curry Matteson, IL

Good customer service, costs are good, service fee is low, coverage is okay

5 years ago

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Kim Atlanta, GA

I was receive an appt within 24-48 hours of placing a service call.

5 years ago

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Raven Virginia Beach, VA

There rates are better than some of their competitors, but their customer service needs improvement.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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Verified Customer

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Jean

CHW can get some one to me faster than I have ever been able to.

5 years ago Edited February 6, 2026

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Deborah

Customer service is Prompt & resolution has always been to satisfaction.

5 years ago

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Patricia Todd

Everything I had a request they send me someone that does a great job

5 years ago

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Geri

Prompt, courteous, responsive, polite, thorough, efficient, knowledgeable

5 years ago

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Susan Shaw

Most appts. are scheduled quickly, but not all. They often find small reasons not to cover repairs.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 21st, 2020

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Verified Customer

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Donad R Von Raesfeld, Jr.

we have used them twice and both times the issues were resolved.

6 years ago

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Mike

They cover pools but only cover certain things. I feel pool valves leaking is a warranty issue and should be covered

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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Verified Customer

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Kwoncene Blackwell

The price is good and response time is great when needing service

6 years ago

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Olagoke

Fast response and great service, the techs were respectful and knowledgeable.

6 years ago

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I. means

Technicians that respond to your problem are very efficient, resolve the problem the first time.

6 years ago

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Verified Customer

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Phyllis Mccallie

Repairs handled in a timely fashion. I was pleased with response time.

6 years ago

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Verified Customer

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Cathy

No issues. Plan works as stated in the policy. Very responsive.

6 years ago

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Sharath Ganta

They saved lot of money by doing correct diagnosis compared to other company.

6 years ago

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Dorothy Dunham

Took care of my problem quickly. Very knowledgeable and courteous

6 years ago

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Joanne

They were very prompt in coming out to fix my air conditioner.

6 years ago

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Mathew & Britain

Choice Warranty’s turn around is good and they use reliable contractors.

6 years ago

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Dina

Replacing you appliances is a lie. My microwave stopped working and they gave me $220 to replace it when it cost me $1000. I am not happy that it has ripped me off.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 16th, 2020

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Verified Customer

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Bobbie

Customer service is very good but there have been some things I’ve had to pay out of pocket.

6 years ago

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Mahendra

I love it. Everything is great. I like the pole who come work. They are clean and nice and honest.

6 years ago

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Paul

Helpful when I need them, here within one day. I got a new garbage disposal.

6 years ago

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Cynthia

Ninety percent of claims are denied. The providers are great, choice itself is poor. I will probably switch companies. I am tired of fighting with them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Verified Customer

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Michael Summerville, SC

The technician was great. The only problem was the length of the time the job was completed.

6 years ago Edited January 10, 2024

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Connie

Since my last service the customer service rep I talked to was not very helpful and I never got a call back.

6 years ago

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Dan & Jean St Louis, MO

The technician was a really nice guy and knew what he was doing.

6 years ago Edited January 10, 2024

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Verified Customer

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Lisa

They seem to choose good service providers to come out and do the work but what they actually cover is not good.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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leelananda mahawewa

The guy who came to the service cal, we had to pay him seventy five dollars but warranty from the Home Choice told me it was sixty dollars that's only the problem we had.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Verified Customer

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Monnie

Choice Home Warranry is very responsive and quick to service the problem.

6 years ago

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Phillip

The motor in my dishwasher blew and they did the job so I would recommend them.

6 years ago

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Jennifer

Always been responsive. They haven’t replaced anything yet, they just give a percentage of it.

6 years ago

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Natacha

There customer service are not friendly at all with any issues you are calling about. It just doesnt matter the issues.

6 years ago

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Verified Customer

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Winona Smith

The work done was great and the customer service was excellent

6 years ago

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Verified Customer

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Pam

They havenâ€šÃ„Ã´t covered 3 big ticket items calling everything â€šÃ„Ãºwear and tearâ€šÃ„Ã¹ air conditioner, hot water heater, and has range

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 16th, 2020

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Verified Customer

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Lewis Chumbley

Ease of entering claims, tecnicianâ€šÃ„Ã´s response.

6 years ago

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Verified Customer

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Gladys Smith

They have always been very prompt and got things done quickly

6 years ago

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Bonnie

Takes too long to get them on the phone and they bother you when it's time to renew

6 years ago

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Verified Customer

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Middleton

Choice has always responded very, very timely to my problems.

6 years ago

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Verified Customer

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Gina

It has been a month now and I still haven’t gotten my part that I need. The warranty company and the technicians do not communicate with each other.

6 years ago

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Verified Customer

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Steve Esteban North Las Vegas, NV

Great service! Always there to answer my phone calls when I need service.

6 years ago

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Verified Customer

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Lynda Rawnsley Tucson, AZ

I had an issue with a Plummer and they gave me another with no extra charge.

6 years ago

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Verified Customer

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Lauren M Blackstock Las Vegas, NV

I rate them -Zero -0 Why? They deny your claim for false reasons and lie and cheat and take advantage of old people like me 72 yr old disabled female.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Rick Lady Lake, FL

They responded quickly to my problems never had to call a second time

6 years ago

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Sherrie Deuell Richmond, TX

Excellent service and repairs. Called when they were on their

6 years ago

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Verified Customer

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Steve San Antonio, TX

They follow up afterwards to make sure it works. They were good.

6 years ago

Choice Home Warranty Reviews