Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Keisha S. Baton Rouge, LA

What I like about Choice Home Warranty is their quick response to your claims. This is my third claim and I'm pleased with the services provided.

5 years ago

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Dawn Rye Spring Hill, FL

I am very disappointed in the service I have received from you company. I will never recommend anyone to use you. I am a realtor and I will be taking your company off my preferred provider list. There has not been one claim that went smoothly. I am still waiting for someone to come fix a circuit breaker that the tech lied and said we were not available. We waited all weekend to just read a not on our account stating we were not available.

5 years ago

Reply from Choice Home Warranty

We sincerely apologize for the convenience. We have submitted your claim to be reassigned to a new technician. Once your claim is assigned, you will receive an email with the appointment details.

Jul. 17th, 2020

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Kelly Topeka, KS

Andrew was gracious with my questions & getting me signed up for the Home Warrenty Policy following the purchase of my home. Thank you.

5 years ago

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Yirmiyahu Schlieve Elkridge, MD

The poor customer service and the fact that it took sooooooooo long to get my claim approved. The fact that I had to email a Claims Manager to provide them with the same document the vendor submitted is appalling. Now I will likely not have my AC repaired until Monday, unless the vendor can come out between tomorrow and then with three full AC unit installations before me.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 17th, 2020

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G chen Houston, TX

it's a terrible service. When you have a problem and you call, you will wait forever for some one to get back to you. They are very unprofessional, never fix the problem efficiently. I had a refrigerator issue, and it has been six days, I have not gotten my issue resolved. I have been on three home warranty companies, this is so far the worst one.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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pepsi173 Monroeville, PA

They at Choice Warranty were so kind and quickly listened to my problem and filed a claim for me. they showed that they really cared.

5 years ago

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Yenny Ibarra Dallas, TX

I submitted a claim on July 1st for my AC being out. It’s July 16th in TEXAS and it hasn’t been fixed. I’ve called almost everyday and I have received no answers. If a manager calls and I am not by my phone they leave a voicemail but no number to call back so I have to go through customer service all over again. The claim process is not easy. There are no results and no answers provided!

5 years ago

Reply from Choice Home Warranty

We sincerely apologize for the delay. Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 16th, 2020

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john hardy Charlotte, NC

I don’t know yet I just now signed all of y’all so when I use it will no How good Y’all are. Kurt the representative that signed me up for the plan was very professional and a very good person.

5 years ago

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DayDreamer Beaumont, TX

I called 2/3 days ago about my air conditioning not working. I have emailed too. I have yet to hear from anyone regarding this matter. Meanwhile it’s 100 degrees or hotter in my house. Things are melting. Things are falling off of the wall. Plants are dying. And nobody from Choice Home Warrenty and or an air conditioning company, has called to make arrangements. I have had to move elsewhere with no information on when my home will be repaired.

5 years ago

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Steven Braid Wynnewood, PA

Technician was very familiar with the problem - knew the parts required for repair - and we recently received a notice the parts are on order.

5 years ago

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Randy Davis North Liberty, IA

Horrible customer service and miss information given during both the sales process as well as the service process. I ended up getting screwed by CHW and had to pay for the repair myself. In over a month's time they said they could not find a tech to come out, even though I was told I was in an excellent location for coverage. I made 2 phone calls and found a tech, they came out and repaired the fridge and now CHW will not reimburse me for the cost. You suck and I wasted my money on your warranty.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Jalla Hassen ,

I'm impressed with choice home warranty's fast response during this pandemic. Kevin, the technician was knowledgeable and friendly.

5 years ago

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kayla steele Wichita, KS

First time claim, easy and done quickly only complaint I had there was a lot of background noise so it did make it harder to hear

5 years ago

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Felix Davila San Antonio, TX

Very disappointed in Kyle, the rep who called and charged my CC for services after he rudely hung up on me and charged me after he hung up. I told him I need time to look into this and he didn’t like that. I also Spoke with John, a member of your management team who said he would take care of this issue. I know A refund can be applied back to my CC but the point is the man Fraudulently charged my CC after I said no and after we hung up. My CC company is aware of the situation and will be in contact with your company.

5 years ago

Reply from Choice Home Warranty

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We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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LadyJ Savannah, GA

I have had them a little more than a year ,and they has given me great service and service providers. I would definitely recommend them .

5 years ago

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moksha817 Denver, CO

I signed up yesterday. You took my money overnight. Yesterday you sent this email asking for an evaluation. I’ve received no notice of acceptance, no receipt, no copy of my policy. Nothing! Just the request for evaluation. So. Here you are. Bad service! Extremely weak communication. Questionable intent by your company. Have I been stolen from? I don’t know.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Erick Junction City, KS

Had we not fixed the issue ourselves it was going to take too long to send someone out to assist us. We should be given priority when you are signing contracts with the maintenance workers

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Lymarie Lebron Houston, TX

Fast and excellent service. The technician very nice and helpful. But you have to wait a long time to get communication with the customer service department.

5 years ago

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Tim Beecroft Georgetown, TX

We had an air conditioning issue during 105 outward temps with an internal 100 temp in our upstairs. We had already lost a nights sleep and as a front line nurse having to wait 24 hours for a response heading into one of the hottest weekeds of the year in Austin we were very concerned if we would get any service until the following week. But equally as concerning was the total lack of caring and cold indifference the Choice team repeated as we continued calling hoping for some excelleration of our issue. I find the Choice Warranty team cold, righteous and uncaring!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 14th, 2020

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Derek Fort Mill, SC

First time today with the experience of a new agreement. Spoke with Gus he handled the custom order that suited my family. Thanks

5 years ago

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Tracy Burton Pell City, AL

I was misled told if it can’t be fixed it would be replaced that is a bold face lie I will never get a home warranty again after I’m finished with what I paid for and if I have something major go out it better pay more than what it did for a ceiling fan I paid more to have a ceiling fan done then I could’ve helped I’m highly upset Thank God the technician was a good person

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 14th, 2020

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Kathleen Martin Mercedes, TX

My claim was considered immediately and a service appointment was made right away. Choice Home Warranty is very efficient and professional.

5 years ago

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Jason Las Vegas, NV

Well I don’t have a hot water heater yet. Going on 3 days and entering a weekend. Hmmm That’s not good. Won’t authorize install immediately even tho replacement has been approved. Customer service/satisfaction huh?? Not really. A hot water heater is an emergency!! 4 people in a home (2kids) and no water to shower. Awesome! Reconsidering my warranty choice (Choice).

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Deborah Gwynn Oak, MD

I received polite and res;respectable service from customer service rep to technician who repaired my air condition unit.

5 years ago

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briseida San Antonio, TX

WORST WARRANTY EVER NOT RECOMMENDED!!! 1 month waiting for parts to replace my ac unit and not a answered yet .. still waiting i have called and they keep saying same thing waiting on parts just wait theirs anything we cant do !! but still they want me to pay for the replacement even they can take all their time . ALL THEY WANT ITS PEOPLES MONEY, no matter how long you have wait or go through..

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Caleb Warren Norcross, GA

Not great, communication is not very good, and even though the repair company has said that my a/c system needs to be replaced, they just told them to patch it up and call it fixed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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marcia t. dollar Las Vegas, NV

Quick response. Agent that took the request was very helpful and knowledgeable, and efficiently got me through the process.

5 years ago

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LORELEI WAQIA Atlanta, GA

The customer service person Ms R was wonderful. she explained the service and answered all of my questions to my satisfaction.

5 years ago

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Sharon Mullane Carson City, NV

Always had good experiences and fast turnaround. Sometimes it is hard to find a repairman as I am twenty miles out from the nearest city.

5 years ago

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manoj Lawrenceville, GA

It was pleasure experience talking to Greg . Great customer service, thinking to transfer all my properties to Choice because of Greg.

5 years ago

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Sawsan Fort Worth, TX

My service will start on the end of this month but I have concerns and not comfortable since the agent convinced me that if I paid one year in full I will get a promotional discount plus 2 months free like will pay for 12 months and get the service for 14 months BUT when I get the contract it was for 13 months?? Very tired to call again but not comfortable and most probably will cancel it because I lost the trust

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 13th, 2020

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Edmund Brown

The technicians that respond to service sometimes have to order parts and they do not communicate as to the status of completion. I have to call back to to check on the status.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 8th, 2020

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Adam Wick Houston, TX

Our air conditioner went out on a Friday, we called and were told we would be contacted between 4-24 hours. We were not. Finally, Monday, yes Monday we were told to find our own provider because Choice didn't have a provider in the area. This is our first experience with Choice and it was not at all what I was expecting. Thinking about going back to our other provider, we never had any issues like this.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2020

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Alex Killeen, TX

Todd was great and patient and explained everything for me. He was so good that I am now getting a policy for my daughter

5 years ago

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Kk Orlando, FL

Every time I had an issue, they Rotherham had it fixed or gave the credit for it. Very satisfied. I enrolled 2 2 clients. Thx

5 years ago

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Cheryl BrownFerrell Fort Worth, TX

The lack of concern and compassion is insulting and offensive. The air conditioning system went out in our home on Thursday evening; I filled a claim on line --- when I finally spoke with a representative her response was true to the script she'd been taught to recite. Bottom line; done with Choice; shopping around or will do with out. Nothing Choice said prior to a commitment from me was exhibited in that claim process. Had I not intervened with the company they scheduled we would still be suffering the high 90 temps in an oven of a house.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 7th, 2020

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keith Burlington, NJ

I called CHW on Friday July 2 2020, made a Claim about my air conditioning not working. I was told I would here for someone with in 24-hour. I didn't! Called on Saturday morning told the something. Now today Sunday morning I called again and was told We found you an technician an I will receive an email on what time he will be there. Now 2:40 pm on Sunday I call back to let them know I have not received a email from the technician, then i was told there are still looking for a technician. I was being deceive the whole weekend. Not happy with the service at all. Oh my AC is still not fixed.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 7th, 2020

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Shahana moghal Cleveland, OH

CHW sent a plumber to find out the source of the leak.I am still getting water under my sink.I was told to get my own Plumber.He is coming today to find the source of the leak.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

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Sherri Whitley Merritt Island, FL

Very fast to get claim filed and notify repairman. Also, very quick to respond with $ amount offer for appliances replacement.

5 years ago

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Jason Kneifel Crossville, TN

Many sales calls received after my call inquiring on your warranty. An average of 6 calls per day. It felt like harassment and was definitely a turn off. Hopefully your warranty and customer service will be worth it.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 7th, 2020

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Juan Islas Lizarraga Mesa, AZ

It's been a very bad experience for me trying to get my AC repair. I submitted my Claim about a month ago and nothing has happened, the company assigned to fix my AC has made two appointments to fix the issue but in both occasions no show. And Choice home warranty hasn't been capable of resolving my issue. Here I am in the Arizona summer dealing with one AC doing the job of two not cooling enough. A REALLY BAD DESICION on my part buying "CHOICE HOME WARRANTY".

5 years ago

Reply from Choice Home Warranty

Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 2nd, 2020

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Denise Dorsey Austin, TX

The customer service representative didn't tell me the truth about the service fee. Once I paid for the full year in advance, they continued to try to get more money out of me. I paid the $420.00 for the year up front. after receiving the contract the service fee was higher. I called to cancel the service the Representative offer to give me a lower service fee. But he got upset because I wanted to just cancel. I ask for a supervisor he refused to allow me to talk to someone. Very bad customer service. The system put amazing on there and you can't remove the word Amazing

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Diane S. Jarrell, TX

This claim, things went pretty smooth. Response time, to schedule a technician was a little long. 4 days without A/C in Texas, is very long, especially when you work from home.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2020

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Tyrone and Erica Christian Bolingbrook, IL

I’ve had choice warranty since 2018.When I call they are very polite and willing to satisfy me.The turn around time for service is Excellent!!!!!

5 years ago Edited January 10, 2024

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William A Stull Olive Hill, KY

I am a RE Broker. I recommended your company to several clients. ALL have had a bad experience with you. I have made 3 claims and was screwed by you on all three. I am sending letters of apology to my clients. My daughter had a refrigerator problem. You sent the same tech 3 times, she lost all food 3 times. You never repaired her refrigerator and she bought a new refrigerator, not replaced as you say you will All techs say you are lousy as well, you even screw them!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

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Kellon Frederick Norcross, GA

Great pricing, alot of different options to choice from.as far as the plans go and I had two generous offers which I couldn't walk away from.

5 years ago

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Mary Ellen Loganville, GA

I called for AC service. I’m out of refrigerant and being that my units are under a bunch of trees I most likely need it cleaned as well. Did they cover it? No! Why? I’ve been with CHW for years. I’m not happy right now

5 years ago

Reply from Choice Home Warranty

providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jun. 30th, 2020

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Craig Gilkison Hopewell, VA

This is a terrible company to try to work with. They are very nice and easy to reach until they get your money. Then they find any reason they can not fix the appliance or pay a claim. The tell you they'll send a tech, then don't. They say get your own and we'll reimburse the claim. Then they insist on you entering information in THEIR system but won'allow it. There is no one you can call. They will not give you a phone number for authorization, that won't call you. They are a rip off. Sears was a 100% better company.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 29th, 2020

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gene and linda bridges Fort Mill, SC

They are an awful company. First time I called needing a plumber they could not find one for us. We had to hire our own and we pd. full price. Second time needed a plumber again. They sent someone who lives 2 and a half hours from us. He could not come for a week , and we had no hot water. I talked to him personally and he had nothing good to say about the company. He told me they can not get good service people to work for them and that they hire and send workers who know nothing about the job they have been hired for. Crazy!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 29th, 2020

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Donyella Mcvay Houston, TX

The customer service representative was very nice. He gave me several different options to get the lowest price for my plan.

5 years ago

Choice Home Warranty Reviews