Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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SHARON M RYNN Berwyn, IL

Long wait for tech to be scheduled although my furnace was not working and it was cold. The customer service staff were polite but clearly had a script to follow. Choice Warranty does a great job marketing but clearly does not have enough technicians to provide service! When the tech finally arrived, he did a very good job.

2 years ago Edited January 10, 2024

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Theresa Reinhart Cypress, TX

From the start to finish and how quickly service was completed. Took one to two days for my issues to be resolved. Thank you!

2 years ago Edited January 10, 2024

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Arieslove Groves, TX

I like to watch to make sure the jobs being done right when he checked both my air conditioner for Freon was way to fast and I didn’t get to watch while he checked them.I make sure I’m not being taken for a foul.

2 years ago

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Andre Lefebvre Aurora, CO

Shawn, from Sears repair, a Choice Home Warranty contractor, was awesome. He was pleasant, had high knowledge, and great advice.

2 years ago

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Dharmesh Shah

Sometimes it seems like this warranty is a scam. All your marketing material says you cover water heater. When my water heater needed repairs, you denied the claim saying the tank is not covered. How do you cover a water heater without a storage tank? I have been a long-time customer, but the way you have been denying claim and not paying fair prices for items is frustrating.

2 years ago

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Richard Chaumier Pearland, TX

The technician was very professional and informed me what he was doing every step of the way. I would recommend him to my best friends.

2 years ago

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Jennifer B. Yen Frederick, MD

very bad service , no one shows up, or they can't not fix and asking for 65$ for diagnosis and can't even fix or get the proof from your company to proof to fix. I need my refund for 5 years program, I am super upset now for the service. Please refund my money asap. You guys has delay my plan when no one shows up. and after they shows up , they can't fix. why am I paying all these money

2 years ago

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Gail Galanti Norristown, PA

My questions were answered politely and fully. I will be a new customer and looking forward to be part of choice home warranty.

2 years ago

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Burke Shade Spring Hill, TN

Their operators do not speak good English. They drop your call too much. They make you pay the $75 contractor fee multiple times even in the same job/complaint/appliance repair. They won’t replace old decrepit appliances, but will try to repair them and it cost you $75 each time a contractor comes out to fix the next part when they should have replaced the item to begin with. I am not renewing and not recommending anyone use this company. It is a sham.

2 years ago Edited January 10, 2024

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Cleveland Feemster Atlanta, GA

The service has been great. All my calls for service have been responded to by very competent service persons and in a timely manner.

2 years ago

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Krystle Shannon Houston, TX

I hate the fact that when an issue is brought instead of correcting the problem Choice likes to put band aids on problems. That's not how things should work. Especially as home owners dealing with issues. That's is the whole purpose of having the warranty. It's now pointless to me and I won't be renewing my warranty. It's always feels like jumping through hops and the fact you have to wait forever to get a tech out is crazy to me.

2 years ago

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Michelle Lyons Beech Bluff, TN

2 years ago Edited January 10, 2024

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Ann Claret Santee, CA

Very easy to file a claim online and they were quick to respond within 24 hrs with a company’s name and info that would be responding.

2 years ago Edited July 19, 2023

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Richard Raymond TX

The positive: The service tech was AWESOME. He worked on my system for several hours. He was professional and explained things in detail. The negative: Our a/c is still not cooling.

2 years ago

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Willie Youngstown, OH

The plumber came took photos of the repair needed. The drainpipe that is hooked to the pipe coming out of the was was deteriorated and leaking bad. I just disconnected the section from the sink drain and placed it in the sink. The facet itself is disintegrating from the hard water, which is my assumption. All this was here when we bought this house. We have never had any problems til now. I don’t understand how this is not considered ordinary wear and tear!

2 years ago

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Lyn Murto Bullhead City, AZ

The technician and company were excellent and assessing our problems and handling it and it fast and efficient way very pleased with their service

2 years ago

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Keisha Williams Tallahassee, FL

T8 is really trying to resolve my hot water heater issue, good guy showing his son's how to provide good customer service

2 years ago

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Robert Burks

I did not like the separate service fees per appliance. The same technician checked each appliance on the same trip, why separate fees? I could understand a fee for each visit but this seems a little much.

2 years ago

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Marco Cavazos Kingsville, TX

Arrived promptly and was updated when service technician would arrive. Very professional and completed the work in a timely manner.

2 years ago

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Robert V. Ortiz Valrico, FL

The Pool Technician found the problem and corrected it. it was not the pump, but the seals on the valves. Thank you, Mr. Mike for fixing the issue.

2 years ago

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Arun Mittal Pittsburgh, PA

Very courteous and highly professional. Replaced the exhaust fan and cleaned the floor after completion of work. Great experience!

2 years ago

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Rosendo Roach Rocha Tucson, AZ

When I was sold this warranty I was told that ALL interaction would be with a US Based customer service, NOT true. I spoke with a supervisor on the phone and when talking to her I could barely hear her and let her know that. Her response was NOTHING I can do about that! Trying to speak to someone that understands ENGLISH IN the US for claims in nearly impossible.

2 years ago

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Lindsay Preston Houston, TX

I liked the technician they sent, not the warranty company. For a $600 dishwasher we were offered $246 which is less than half of the price.

2 years ago

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Frank Curcio Edgewater, FL

Immediate response to my Dishwasher issues. Quick access to local repair technicians. Almost next day's appointment for required repairs!

2 years ago

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Salinda SOLOMON

I like the way you can file claim over the phone with the automated system. I dislike nothing, because I'm saving money.

2 years ago

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Jennifer Grohs Racine, WI

I disliked the fact I was told we would have someone out within 24 when sold my plan. It was 3 days later. I didn't like the fact they gave me a full 8 hour window of when they would be there and I had to cancel 2 important appointments. Lastly I was never told I would have to use a lowes gift card for replacements that is ridiculous. It's not even sent in a rush. I could be without a washer for another 30 days. I will never choose another choice warranty once mine is up.

2 years ago

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Julie Loker Milwaukee, WI

Robb was great to communicate aof more approximate appointment time. He was professional, detailed, and completein his presentation at each stage

2 years ago

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William L Kok Denver, CO

It took 4-5 days from my initial claim to get a response from the repair team. I was led to believe that it would take around 4 hours. Is this the normal response time?

2 years ago

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Wilson Shepherd Birmingham, AL

I liked the quick service and the fact that they answer the phone. The techs are qualified repairmen who let you know what the problem is.

2 years ago

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Ximena Bastidas

So far, we have claimed service on various issues, and luckily they all have been resolved ! Thanks, Choice Home Warranty

2 years ago

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Nancy Figuwroa Laredo, TX

When I purchased my plan I asked if there were any hidden expenses or things that would not be covered. I was told nothing is hidden we are covered. Well today we found out that the AC would not be covered due to its age. So instead of my 75 co-pay I am out 250 dollars. Thanks for nothing. My plan expires this year and I will not renew. You take my money but not my claim. I feel like I have been conned.

2 years ago

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Ron Dickson

Just purchased a home warranty so I can't rate service calls. However, initial customer service (Simon) was outstanding

2 years ago

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Theodora McLeskey Augusta, GA

Always a long wait for repairs. Then 5 day wait to return to work on unit. Unit worked for 12 hours. Then 2day wait for vender to return. Told to resubmit claim. So, when will I get heat?

2 years ago Edited January 10, 2024

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Cahrin Cedar Park, TX

It was very easy to get the coverage. I received an email from yall and filled out the survey. You called me right away. Thanks.

2 years ago

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Lynn Markoff Davenport, FL

Kevin was wonderful. Repaired & cleaned our A/C. Gave us some great advise as to how to maintain our AC annually. Thank you Kevin.

2 years ago

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Robert Portland, OR

Hard to work with. People at the call center had no idea what I was talking about when I called to get my HVAC repaired or replaced. Finally got someone to send a repair person over to my house after 3 days of calling and being cold.

2 years ago

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Yu Jin Lee

I'm so glad I have protection on my home! I feel the extra safeguard gives me extra relief when things break down around the house.

2 years ago

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Joe Azzolino

I purchased a home warrant for my buyer but the salesperson was a little confused as to what I I wanted to accomplished. In the end, he did a great job,

2 years ago

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Maxcine Dennis Hephzibah, GA

Choice warranty has been very prompt in responding to my claims. The technicians have also been very professional and resolved most issues to the best of their knowledge.

2 years ago Edited January 10, 2024

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Dotty Neuhauser Charlestown, IN

I have a microwave oven stack built in , they can't fix the microwave so they are giving me 650.00 or so. I don't have the money to buy a 2700 unit so that isn't much help. I could buy one cheaper than that at a local merchan but they only choice they give you for payout for the claim is a Lowes gift card. So be very careful choosing this company to be your home owners warranty.

2 years ago

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Chiranjit Daripa Taft, CA

Unfortunately this company does not deserve any star. Looks like this a scam. I was trying to fix an AC unit. Claim number - #195394188. They promised to send a contractor but contractor didn’t show up on scheduled day/ time. I had same experience 3 times over 3 weeks. This is an organized scam. Stay away from this company if you don’t want to waist your money.

2 years ago

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Barb Fullwood San Antonio, TX

the tech was very nice and told me what was wrong with m;y dishwasher and told me what the price of unit would cost. and order wright then.

2 years ago

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Thais Davis

Your appointment system could be improved. The system never gave an approximate time of arrival. I had to call several times on the day of my appointment to see approximately when the technician would arrive. 8 a.m. to 5 p.m. isn't a block of time, that is an entire day.

2 years ago

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JC Knoxville, TN

Choice Home Warranty has been a great service provider in the past, unfortunately when our HVAC compressor went out, they required almost 50% of the replacement cost. Rather than reimburse us for their portion of the standard equipment compressor cost they refused to pay anything to us for the upgraded complete new system we decided to install. Other home warranty services that we have known of do offer some monetary incentives toward an upgraded replacement, so why wouldn’t Choice Home Warranty do the same knowing a new system is less likely to incur maintenance calls in the near future?

2 years ago

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soyons unis Dallas, GA

Choice home warranty is the best in the business. I've been with them for over 7 years and they have been on my side most of the time.

2 years ago

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Wendy Acuna Lake Havasu City, AZ

Did not like the wait on your company finding someone, especially if we have more issues in the AZ summer. But the tech was good.

2 years ago

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Larry Gritton

I wish someone would get my a/c working correctly. 4 different work orders so far since September last year. 2 businesses putting in a new unit and here we are in May of 2023 and after 2 heart attacks and $3100, I still don't have a correctly functioning a/c unit. Thermostat set for 72 and it's over 80 in my house in May!!! I'd like to live past the summer of 2023!

2 years ago

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Sarah Parker Crowley, TX

The technician was prompt and professional. He remained in constant communication with me throughout the entire process.

2 years ago

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Jolyn F Baltimore, MD

The technician Joel that came out to do the repairs that I requested. He was very kind and efficient, mostly he did work that was not even approved through Choice Home Warranty.

2 years ago

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Donna Marshall Kingsport, TN

I don’t know about the actual service yet but the customer service was nice. There was a lot of background noise making it hard to hear. People were making other calls and cheering

2 years ago

Choice Home Warranty Reviews