Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

4 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

4 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

4 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

4 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

4 years ago

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Larry Harrison Macomb, MI

Choice Home Warranty offers many packages and I recommend them to everyone. They are very knowledgeable and can help you choose the appropriate plan for your needs. I have always had a good experience interacting with staff.

4 years ago

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Audrey Macfarlane Dallas, TX

I looked up best home warranty services and choice showed up, and I haven't looked back since getting them at all. My home is protected, I love their customer service, and the rates are great. Very impressed.

4 years ago

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Connie Plaisance Mobile, AL

The phone experience was great. Tony was very knowledgeable, and very pleasant.I just signed up today, therefore I can not give my opinion of the services yet.It sounds like a really great deal,and the price is in my budget.

4 years ago

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A 1 Mesquite, TX

Not enough phone coverage to reach anyone by phone since the pandemic started in 2020. Everything is website driven. Each order I put in was confirmed for a different day and time with the contractor than what Choice Home Warranty told me. This happened each time I filed a claim. Also, all contractors had a long waiting period before they could come out. I had no choice but to cancel. I wonder if George F is really a customer at all or is he on the commercials just for sales purposes.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Lottie Thomas

I contacted Choice Home Warranty because of a leak in my ceiling. The service representative was very helpful in scheduling an air conditioning company to come out. The appointment was scheduled for the upcoming Saturday, but they did not show up, nor did they answer the phone, or call me. Choice was unable to contact them as well. We had to wait until Monday to make contact with the air conditioning company who stated that they were never scheduled to service me the previous Saturday. They were finally scheduled and came out and repaired the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Ramona Harris Mineola, TX

They get some one out fast but it's an $85.00 service call fee the first time they come for a problem then they fix it or it's replaced. My dryer quit working and it was to old to get parts for it so they replaced it with a new one. They gave me $400.00 to replace it. I recommend them because they have always treated me right.

4 years ago Edited January 10, 2024

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Sirdriz77 Fairfield, CT

I obtained a quote from Choice Home Warranty when my previous plan was set to expire but it was more expensive than renewing my existing coverage. The basic plan didn’t include the washer/dryer and that was important to me so I decided to stick with my original company.

4 years ago

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K Dawson Decatur, GA

Efficient! Online access was great and worked smoothly. Repair service personnel did a great job. Claim went in on a Saturday afternoon and someone was at my home on Monday. Thanks!

4 years ago

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Amrit Nandrey Brentwood, TN

I bought twice from CHW. Both times they were able to customize the quote for my needs and are very competitive. I have filed claims on both policies and received great service from CHW. Only dislike being that they were not vetting their partners initially and one of them was not skilled at his job. But, CHW made it right by sending another one.

5 years ago Edited January 10, 2024

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Kathy Hawkins Checotah, OK

Being a new customer I don't feel like I have a lot to share. However, I called Danny back twice with questions and he was very helpful. I really appreciate his patience with me.

5 years ago

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Matthew Kirn Fairfax, VA

I just purchased the warranty so can't really talk to the service yet to be provided, but I did appreciate the assistance of your sales representative Mike L. Not too pushy, and very helpful. So far so good!

5 years ago

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Joseph Greer Albuquerque, NM

So far my experience has been mostly negative. We have submitted 3 claims so far, 2 of which were simple leaks, one a shower and the other a toilet. The shower repair too two weeks from date of initial claim to completion. The toilet repair is now in the third week and still has not been completed, not because of difficulty but due to Choice Home Warranty dragging their feet about needing more information from the technician. Diagnosis with pictures were submitted by technician within 2 days of of technician's visit. The toilet problem is not rocket science. The third claim was a refrigerator problem. CHW was not able to get a technician to respond so authorization was given us to find our own, which we did. Job was completed in ten days due to having to order the needed part. However, we have not been provided the procedure to send in the repair invoice so we can be reimbursed. I will reserved final judgement on this process. So far I rate CHW fair to poor.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Gail Klocke Seattle, Washington

Adam provided all the information I needed and was very kind.

3 months ago

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Steve Elkins Cincinnati, Ohio

Our Technician was awesome. Great job. Friendly and very professional.

3 months ago

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Antonietta Batula Morton Grove, Illinois

Easy to contact and make appointments to get our appliances fixes

4 months ago

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Daniel Wright Pahrump, Nevada

The technician was great. Came early and fixed the A/C problem

4 months ago

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Kerri Francis Houston, Texas

I've been very pleased with the responsiveness to my claims.

4 months ago

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John Rawlins Wheaton-Glenmont, Maryland

Choice is very affordable, had the other guys, they got way too expensive.

4 months ago

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Jean Enright Las Vegas, Nevada

I like the quick action in getting a tech and saving me time and money.

4 months ago

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Gina Gassman Toledo, Ohio

Best company to deal with highly recommend for any household

4 months ago

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Christopher Nelson Phoenix, Arizona

No hassle. Diligently searched for a certified technician in my local area.

4 months ago

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D. Paris Wilmington, North Carolina

It takes too long to get service and paying a monthly fee and the service is too much.

4 months ago

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David Henson Houston, Texas

I have not received any information regarding the claim. Outside of that I am satisfied.

4 months ago

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Latrell Hoskie Edenton, North Carolina

Dislike it took to long for them to get a service guy to me. It was hot and I had to wait 14 days for someone to show

4 months ago

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Hagos Afewerki Houston, Texas

All is well, though the task was not accomplished, but with reasons.

4 months ago

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Judy O'Donnell Dallas, Texas

Good communication between CHW and me and between technician and me. Easy to set up appointment.

4 months ago

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Georgann Gilbert New York, New York

The claim process was easy and communication was timely and efficient, even if a bit impersonal.

4 months ago

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Bernadette Aguirre Houston, Texas

Quick, efficient response time. Responsive customer service agents.

4 months ago

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Jarrod Weir Lenexa, Kansas

My first time having to file a claim and it was a smooth, easy experience!

4 months ago

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Brandy Reinke Saint Joseph, Missouri

We had an electrical issue and the claim was completed quickly.

4 months ago

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Yvette Woods St. Francois Township, Missouri

Customer service agent Was informed and very kind and professional

4 months ago

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Adam Cerepa Cicero, Illinois

Quick service! Ease of use. Call and walked me through process very quickly!

4 months ago

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Ray Potempa Budd, Illinois

It saves money and time, I cannot think of any thing else to add.

4 months ago

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Hubert HUBERT Flowing Wells, Arizona

it takes the worry out of finding the right people for repairs

4 months ago

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Donna Fuller Kansas City, Missouri

I like the coverage I dislike the difficulties in length of time finding techs .

4 months ago

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Casey Barbieri Oregon City, Oregon

Damon was on time, professional and worked hard to fix everything.

4 months ago Edited October 23, 2026

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lisa wolf Chester, New York

Our problem was fixed quickly! They gave us no issues and sent help immediately

4 months ago

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Connie Hamilton Hewitt, Texas

Friendly and professional. If he diagnosed the problem quickly.

4 months ago

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winniefred valtin Kissimmee, Florida

I'm waiting for him to come back with a new part next week to complete the job

4 months ago

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jason beskin Hemet, California

Nate D. was an absolute pleasure to deal with and was completely informative.

4 months ago

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Beverly Taylor San Antonio, Texas

Excellent customer service. All of my questions were addressed.

4 months ago

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Kathy Stange Euless, Texas

Service call was great, plumber resolved the problem, made repairs quickly!

4 months ago

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Dylan Boulder Creek, California

I like the assistance I was given, they were very professional

4 months ago

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James Castleberry Richardson, Texas

Takes several days to get a tech to visit after reporting a/c outage. This should be treated as an emergency.

5 months ago

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Lorena Orozco Van Nuys, California

I had to file a claim & Everything ran smoothly & not complicated at all.

5 months ago

Choice Home Warranty Reviews