Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Frances Garrett

The cost of coverage was reasonable and I got a senior's discount!

6 years ago

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Dennis Fields Oneida, NY

Submitted a claim for my refrigerator and was denied. I arbitrated it and the representative had already decided without hearing my argument for it.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Don Giardina Henderson, NV

They have not made a mistake yet! Very professional in their service.

6 years ago

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Diane Las Vegas, NV

Had 2 claims within 2 weeks and they covered them with no questions asked.

6 years ago

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Bobbie Levan Stamps, AR

They are good, a great value for the service, and seem to be really helpful.

6 years ago

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Verified Customer

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Elizabeth Arlington, TN

The pushed my claim through promptly and I was happy with the results.

6 years ago

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Verified Customer

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Elizabeth Pe'a Orlando, FL

fast, reliable, quality, great service, good communication, in a tiemly manner

6 years ago

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Donna Pompano Beach, FL

Service is horrible. I needed to use my my warranty for a dishwasher and the washing machine. The service service for the washing machine was horrible- absolutely horrible.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Cathy

When I had a question about getting a repair done I found out it wasn't covered. I filed a claim for my ice maker and never heard back.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Amy

Liked their cost, senior discount, and their ratings online.

6 years ago

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Doris Sanger, TX

We choose Choice Home Warranty for the price and value. I like the multiyear discount.

6 years ago

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Verified Customer

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Clara Pearland, TX

They respond very quickly. It seems to be a customer conscious company.

6 years ago

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Verified Customer

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haney

I just cancelled 2 policiesf or lack of payment and poor communication.

7 years ago Edited January 10, 2024

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Verified Customer

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MANUEL ALMANZA

the CHW rep was throurough and fast. the servie provided was very progessional

7 years ago

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Verified Customer

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Miguel Mejia

They have always taken care of any problems we have with our appliances.

7 years ago

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Verified Customer

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Tony

Very helpful and friendly. Knowledge of the products was exceptional

7 years ago

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Verified Customer

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Jo Cedar Rapids, IA

Best price for product with coverage exceeding our last home warranty.

7 years ago

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Verified Customer

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Michael Kratochwill Middleton, WI

I was surprised to see so many disclaimers as to what was not covered. These were nevr explained in the beginning.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 21st, 2018

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Verified Customer

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Richard Ronzheimer Green Valley, AZ

I haven't used it yet.Sounds good in the Warranty, but until I have to use it I would know how to review them.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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Sara Smith Las Vegas, NV

He explained everything well, giving me options without any pressure tactics.

7 years ago

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Verified Customer

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Jo Fuller

Haven't use them yet. Policy seems to cover all of our needs.

7 years ago

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Verified Customer

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Anna

I was given prompt attention to my inquiry with a favorable response

7 years ago

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Verified Customer

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Terry Gramercy, LA

My air-condition went out and they sent one over and I basically had to take everything in myself.

7 years ago

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Verified Customer

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kimberly english-brown

submit claim claim got canceled, haven't gotten any help on issues i am having at new place bought. thinking i was sold something that isnt what iit is advertised.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please be advised that you placed your claims before your policy coverage start date.

Aug. 7th, 2018

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Verified Customer

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Mary Potts Keller, TX

this is the best one that I have found so far has come thru very fast

7 years ago

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Aiping Bryant, AR

They are good on the whole. Still need to improve their skills by showing hospitality and accuracy.

7 years ago

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Verified Customer

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Pamela Falls Church, VA

The agent was very informative and gave me more information.

7 years ago

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Verified Customer

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Debra

Customer support over the phone, as far as signing me up, is high.

7 years ago

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Verified Customer

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Denise Las Vegas, NV

I signed up for their warranty, and cancelled it. They lied to me about certain items that would be covered that were not covered when I got the contract.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our policy.

Jul. 31st, 2018

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Verified Customer

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William

They are extremely fast in getting back to you. They have a good service.

7 years ago

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Deepak Gupta Plano, TX

I'm actually looking to change my warranty provider. I tried using it a couple of times but what I needed turned out to be not covered by the warranty.

8 years ago

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Verified Customer

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Janardhana Vinta Houston, TX

They are ok but they are not the best. They've charged me for their repair people. I won't be buying their warranty again.

8 years ago

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Verified Customer

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Craig WorthamMember#315413071 Harker Heights, TX

Because they take care of their people and members....they are the real deal

8 years ago

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Jerry Klein Saint Louis, MO

Repairs were finally completed on our refrigerator after a wait of several weeks for parts to arrive.

8 years ago

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Verified Customer

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Jack Corpus Christi, TX

Doing what u expect from them, nothing over the top just doing what I pay them to do

8 years ago

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Verified Customer

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Teresa Simon Houston, TX

They are not what they represent total bait and switch . They gladly take your money and it will not let you out of your contract and without serious repercussions.

8 years ago

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Verified Customer

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Unsatisfied customer Dallas, TX

Difficult to schedule service, did not repair the item that needed repaired; did not make it easy to understand how to contact the company for service.

8 years ago

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Verified Customer

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Joanne and Anthony Luciano Wesley Chapel, FL

Always excellent service and always show up on time ands respond in time

8 years ago

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Verified Customer

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Aruna East Brunswick, NJ

Customer support was fine, but the service provider was not good. The technician just wouldn't come, and he didn't give me the correct size of the filter that my A/C needed.

8 years ago

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Verified Customer

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Charles Houston, TX

They should provide a quicker customer service. When I was with American Home Shield, I had appliance repair guy out here within the same day.

8 years ago

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Anonymous Liberty, MO

Usually, everything we called in wasn't covered, so I wasn't really happy with it. I don't think we even have them anymore.

8 years ago

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Verified Customer

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chuck khan Kissimmee, FL

They always respond to my claims immediately and effeciently

8 years ago

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D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

9 months ago

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art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

9 months ago Edited August 18, 2025

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Diane

I waited four hours on top of putting a claim in on July 16 and my fridge is still not working. It is August 12. No one showed up today for the appointment called the warranty company and they told me to sit at Home still and wait I took time off of work to make sure I was here for this appointment. I should be getting reimbursed.

9 months ago Edited August 14, 2025

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Jean Cook

Prompt service call. Replacement amount too low considering today’s prices. Still haven’t received voucher. Voucher when received is for a company not local.

9 months ago

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Stephen

Claim representatives often rude, uninformed and contradictory. I was placed on hold for 45 minutes then disconnected. Policies presented were often arbitrary and capricious. Could not speak with same claim rep with each call.

9 months ago

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

10 months ago

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Maritza Amaro

Good customer service, always available if online schedule doesn't work or additional help is needed.

10 months ago Edited August 11, 2025

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Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

11 months ago

Choice Home Warranty Reviews