Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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David Williams Kingman, AZ

Representative was very helpful and provided all options available for me to chose from. Sounds like a good provider, reviews were excellent.

5 years ago

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Joy Luque Dallas, TX

When making the 1st claim [for a/c] the appointment set by Choice was for 7 days away; this when the outside temperature was in the 95 to 102 range. This was grossly unacceptable for me and totally uncaring by Choice.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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JaMayia Honaker Bristol, TN

Last year we were pleased this year has been awful. No one even likes dealing with this company. If anyone shows up that’s what we are told. Everything takes forever & customer service is a joke! When it works it’s good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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RTGilbert Hobbs, NM

The company does not honor their warranty contract. They denied my service request, because Choice Home Warranty arbitrarily made a decision, that the AC issue was a pre-existing condition. There was no proof that they had to make such a decision. The service provider did not think it was a pre-existing condition. I appealed the determination and received a denial from the same individual that denied it the first time. There is no higher authority to appeal to.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 10th, 2020

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Joan Eger Port Saint Lucie, FL

My fridge stopped keeping things cold. The sensor reads 38 degrees for fridge and -2 for the freezer. A temperature probe reads 65 in both. We called choice over two weeks ago. They sent out one service guy in 3 days. The next service guy came out in an additional 4 days. Both had to report back to choice before they could repair the fridge. Well, it’s two weeks later. Not fixed! Not scheduled for actual repair. I was sold the policy based on how fast the repair was supposed to be! Choice is the worst I’ve ever encountered!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

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Maass Dallas, TX

Home Choice Warranty Is not #1. They are scammers and have horrible customer service! They lie about their services. Stay away from this company! The company takes too long to take care of claims and they give you the run around to avoid taking care of their responsibilities as a company to warranty what is in the contract you paid for! This company needs to get it together and be more professional and take care of their customers. Probably lack of training within the company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

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Edward fernandes Mount Joy, PA

I have Ed AC repaired washer replaced no oven and stove. They have been fair and pretty easy to work with But if the room appliance needs to be replaced the replacement cost is always more than they allow.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2020

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Beverly Ann Lewis Dallas, TX

I have always valued their customer service. Nice and friendly and makes you feel like you are their friend and favorite customer.

5 years ago

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ALTON LOWE JR Clarksville, VA

Kurt was very helpful and seemed as though he really cared and was passonite about Choice. Unusual for this day and time.

5 years ago

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Krista Payne Gastonia, NC

CHOICE home warranty is a scam, but the company that was sent out to diagnose my AC issues were INCREDIBLE. I will NEVER recommend CHOICE, EVER, but Tyson Services Air Conditioning and Heating are lovely people who actually care about their customers, unlike CHOICE, who couldn’t care less about anyone but themselves and finding a way out of paying for any claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

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Kevin Mozdel Independence, MO

You called just in time literally right after we got off the phone Select Home Warranty called. However, Choice home warranty was a better deal.

5 years ago

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Pearline walden Ft. Washington, MD

Choice has always been very responsive to my request. The tenhnicians sent have always been able to diagnose and fix the problem

5 years ago

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Jane Yingst Mesa, AZ

I am totally disappointed with Home Choice Warranty. First time buyer, AC went out and you couldn't find a technician to come out but it was ok for me to find one. Pay up front and then be reimbursed. But only if you follow the instructions. So while I am having the AC fixed, I won't be there to help follow the instructions and no doubt no reimbursement.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 31st, 2020

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Stephanie Reaves Marietta, GA

It took us almost 2 weeks to get a plumber out here to fix our shower leak. In the meantime, the shower leaked into the ceilings of our lower level, causing heavy damage which will probably range in the thousands of dollars. New ceilings, new flooring, new walls, and mold remediation. If you had been able to get a technician out here sooner, this would not have happened. We are not happy with your service!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 31st, 2020

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Sam Sealey Collierville, TN

This is the 2nd time we've had to use our warranty and we are not pleased! The first time, it took us a month before our issue was resolved with our washing machine. The 2nd time, we were told that our issue with our furnace blower wheel wasn't covered under normal wear and tear. The furnace is barely 2 years old! The technician had taken the cover off the furnace. He left stating that he would probably be back the next day and never returned. This is now day 2 without AC! We do NOT plan on renewing our contract and recommend that other stay away from Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 31st, 2020

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Martin Allen Shreveport, LA

This company is horrible to work with. We filed an AC claim on June 30th and 60 days later our AC is still broken. They sent out repairmen that did not show up, then another that just put Freon in and it did nothing and left. They have done nothing but make excuses and not fixed out AC correctly. They are now denying our claim after 2 months of waiting for them to fix it. Run from this company!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Vince O Manasquan, NJ

Third class operation interested only in collecting your dollars. Will do anything to avoid paying a claim. Worst warranty company I have ever dealt with. They are being investigated for fraud by the Arizona Attorney General! I have reported them to the New Jersey Attorney General for misrepresentation of their warranties. They refuse to return calls or respond to online requests for info or status on claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Peter Wainaina ,

The staff was friendly and he knew what he doing. He proved himself right. Thank you for your amazing knowledge of CHW.Bravo

5 years ago

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TSoltow Avon, IN

Was not too happy with the ease it was to have a company get out of so quickly on a claim to say the unit was not normal wear and tear so you have to get a new one yourself.

5 years ago

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Joann Boucher Palm Beach Gardens, FL

Leon was a pleasure. Spoke perfect English, answered all my questions and doubts had patience , was friendly and very knowledgeable

5 years ago

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Michael Lait Enterprise, AL

These people are nothing but a bunch of liars, cheaters, swindlers! We purchased a policy almost 5 years ago I paid thousands of dollars in premium and now we finally file a claim because our refrigerator is broken and they want to give us $500 for our $3000 refrigerator. Even though they say they will replace an appliance they don’t actually do that they give you like 1/5 the amount that it cost to replace. We even have a recording from our salesman trying to explain how They replace the appliance with either the same appliance or one that is better. Nothing but a huge lie.!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, your Case Manager will contact you directly to further address your concerns.

Aug. 27th, 2020

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Carmen Hernandez Chicago, IL

Let me tell you beware! Before u purchase this insurance I had it for 9 months and I placed 2 claims 1) refrigerator 2) home Ac and both times my claim was denied!!! They give you so much Tun a around to do the repair!! If your appliances don’t break down a certain way (their way in fine print) I paid $80 on top of that to be told I’m DENIED!! Omg I’m sick of them don’t buy these I arrancar this one is no good!! They dont repair!!then the people who they send want to charge you more $$$$$ omg I’m done ✅ with this I insurance that covers nothing!!! Beware of the fine print!!

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 26th, 2020

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zaheed murshalin Chandler, AZ

A friend of mine referred me to choice home. Felt extremely comfortable talking to customer service rep Andrew, and knowing about the coverage plans.

5 years ago

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Harvey Frable Stroudsburg, PA

Thank you Choice home warranty you sent a great electrician. Electricare LLC did an awesome job fixing my electrical problem, thank you!

5 years ago

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Jeff Katchen North Versailles, PA

They were very nice and explained everything. Got a really good deal and very good customer service to verify everything.

5 years ago

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bruce sogoloff Williamsburg, VA

We have fifteen properties protected by Choice. For the most part all has gone very well. The selection of repair vendors has been good.

5 years ago

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Janet Mizoguchi Loganville, GA

Choice Home Warranty are thieves. I have a claim over 6 months old and they will not pay. They agree to replace my microwave for $177.00 NO CHECk. When I cancelled this month they now say they will not pay because I cancelled them. Why would I keep paying $41.00 per month for nothing. Lies and Crooks. They should be in jail for stealing from their customers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 25th, 2020

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Jonas Chinea Tucson, AZ

I had couple of issues with appliances and the website is a great tool within a day I get a response when a technician is comming to the house

5 years ago

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Kristi Deberg [Bonner ES] Las Vegas, NV

We have used this company for two years. They have serviced our air conditioner three times. In the middle of the hottest month (115 degrees). Our ac dies. They say it can’t be fixed and refuse to pay for a new unit or new parts! What is the purpose of a warranty if they don’t fix your things?!?! And instead of calling us to say they declined it the sent and email. Do not use this company! It’s just a scam to get your money!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Aug. 25th, 2020

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Brandon Pezzino Penns Grove, NJ

First plummer refused to cooperate and come. Then once we issued a new request was issued the 2nd plummer responded quickly and was at the house right away.

5 years ago

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Darshna Sharma Aiken, SC

We filed a claim for dishwasher on 7/18, tech was supposed to come out on 7/21, no one showed up. Then we called again & finally as tech came a week later. We had to call the company to follow up and they said that they will only pay $180 to replace Kitchenaid dishwasher. We have tried to speak to manager/supervisor on multiple occasions without any success. Fed up with them!! I will never recommend Choice home warranty to anyone

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 25th, 2020

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Shay Sales New Caney, TX

So far so good, the technician found items that wouldn't be covered by the warranty, they will be here in the morning to make the repairs.

5 years ago

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Robert Ross Los Angeles, CA

the technician that came was very knowledgeable and found the problem right away and then tested the machine to ensure that it was corrected.

5 years ago Edited January 10, 2024

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Deborah Wilson San Antonio, TX

Quick response to all questions and concerns. This was a great first impression of how Choice response to the need of the homeowner. God Bless!!!

5 years ago

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Madeleine Dortch Lynnwood, WA

Technician was on time and very courteous. He fixed my oven in a very timely manner. I also appreciated the fact that he wore a mask.

5 years ago

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Michael and Brenda Long West Lafayette, IN

Somewhat disappointed in the lack of effort in obtaining service technicians and that they put the onus back on the customer. Being new to our area makes it more difficult to locate a reputable provider.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 25th, 2020

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Rosetta Lee Cibolo, TX

Praise the Lord! Choice Home Warranty provided prompt and courteous service. My service repair request was expedited and completed within 24 hours.

5 years ago

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Edward Latwinas Homosassa, FL

We have a warranty to call which is nice. You called a service repair Co. that's over two hours away. He was suppose to come on Thursday but didn't come until Friday. Why not call someone near by me like AirFX.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Fashinadash Charlotte, NC

I have been having issues with corrupt communication. I am not a satisfied customer. Long wait times and no superior call backs as promised. I will be searching for other home warranty coverage where the customer is appreciated. I will not be referring others to Choice Warranty because of my terrible experiences. I just want fair and accurate service. I will be cancelling your service.

5 years ago

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Olga Benitez Western Maryville, TN

May I say that Choice Home Warranty has not let us down.. This is the second time we have had to call them.. We had quick results always..

5 years ago

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Linda Henry Kennett Square, PA

I waited and called for 12 days before they assigned me to a technician. (COVID) I would rate less than one if I could. Choice is inaccessible, and you have no recourse if you think they are wrong. I have been denied coverage for what is clearly a covered item according to their booklet. And they cited their booklet as the reason for denial. The customer service person assigned to my claim just stopped communicating when I refused to accept their incorrect determination. Now they tell me my claim is closed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 18th, 2020

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Solomon Jackson Atlanta, GA

Fast, courteous and professional service. I would recommend my neighbor, family and friends to protect their homes with Choice Home Warranty.

5 years ago

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Slade Quinn Huntingtown, MD

We were happy to hear they would give us cash to replace our washer instead of repairing it. Unfortunately they did not give us enough to cover a washer tho. They have us 299 but the cheapest washer you can buy is 450 at home depot and lowes.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 17th, 2020

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Alisha Silver Spring, MD

I had a technician show up to fix my garage door opener and they said it was denied because the spring was broken and they don’t cover broken springs. The question posed by the tech was that the spring may have broken after the opener seized. It WS like what came first, the chicken or the egg? This company does not stand behind their words. They are a bait and switch company. You may not use your preferred technicians for repairs as stated by salesmen. They do not replace anything at their value, as stated by salesmen, and they do not cover most repairs.

5 years ago

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James Callaway Des Moines, IA

The contractor who was picked did a great job and that was the only thing that went well. We had to wait over a month for Choice Home Warranty to assign someone to fix our shower. The only explanation that was given for how long it took was that Covid is causing a delay and that if we want to take the reimbursement option we can do that but it will take over 30 days for you to be reimbursed so that wasn't an option. When I asked the contractor if they were a month behind on orders they said no they are completing most orders the same day they get them. Hopefully my next claim goes smoother...

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 14th, 2020

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Russell shockey Derby, KS

The employee was very professional and friendly, found the leak and had it fixed in no time. I would definitely recommend them to other people.

5 years ago

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Ron Courchaine Boston, MA

Liked your response for claims the next day I knew the repair Person was coming . Dislike my claim on june30th as of July 7th I still don't have a repair Person.

5 years ago Edited January 10, 2024

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Farley Secaucus, NJ

If I could pick 'No stars at all", for Choice Home Warranty, I would. The technician that was sent 3 months after my initial request for service from Choice Home Warranty was very good, but he was only sent after I was saying I was going to contact my state Attorney General. I've learned hat technicians in my area don't like working with Choice Home Warranty. I don't either.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 24th, 2020

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patrick vinson Conyers, GA

choice of how to pay was nice liked that dislike is amount of time it took to get service and amount you have to pay for service rendered when your add says don't pay for appliance or repair again when you have to pay for other unnecessary things like removal of appliance or small fixtures that may be needed to replace appliance

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 13th, 2020

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David Bradshaw , FL

The technician was prompt and efficient. He diagnosed the problem promptly and submitted the necessary repair to CHW for approval. That is where the process quickly fell short. The repair was turned down and it is impossible to reach someone. I did receive an email with a name and direct contact number. Still unable to get through. Dave Bradshaw

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 13th, 2020

Choice Home Warranty Reviews