Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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JR Richardson Orlando, FL

I liked that the agent I spoke to was very informational, clear, and to the point. He also worked to get the best deal possible which was very nice.

5 years ago

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Jasmine Tsai Drobnicki Dallas, TX

Easy to contact and reach out to them so far. This was the first time that I have reached out to them for a needed service.

5 years ago

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KATHY HOOD McGregor, MN

I am giving CHW a generous 3 star rating because I was allowed to choose my technician. However, CHW's lack of speed for approving my claim is a generous 1 star. It is almost Christmas and I don't have an oven for baking!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2020

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Kelli Jackson Whitehouse, TX

CHW was not there for us when one of their contractors performed horrible a/c service, caused hundreds of dollars of damages to my home and CHW would not give me the insurance information of their contractor. 4 months later we are still dealing with the same problem caused by their contractor and now CHW tells me my claim is no longer covered because of a cap. Even though the continued problem has been caused by the contractor that performs work for them.

5 years ago Edited December 8, 2022

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Frederik Wendelboe Bay Shore, NY

Frankly your company/plan sucks. This is the 2nd time I'm trying to have an appliance repaired and after you trying for 48 hours, you can't locate a service provider. I have called 4 different ones, and none want to work with you. You either do not pay them enough or fair market value, or you don't pay on time. I will NEVER recommend your company to anyone.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 14th, 2020

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Ronald Stokes Greer, SC

Always a hassle to get anyone and why would a claim that CHW could have saved me $30 by providing a service tech to find our water/ice problem. No CHW told me to get someone and I did he discovered the problem and the service fee was $75 is it to much to ask to get the $45 fee reimbursed since CHW couldn’t supply service?

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 14th, 2020

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Wanda Moon Lebanon, TN

Not happy currently with Choice Home Warranty. A faulty gas valve in my heating and air unit they said was not covered and they sent me a portion of the contract regarding roof. No where did I find in the contract about a gas valve. This should have been a covered part. Especially since I pay for the total plan and not the basic plan.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2020

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Richard Smith Faribault, MN

I am not so pleased with the service SO FAR. I had to wait 2 weeks to hear back from the vendor about my service call and there was ZERO follow up from Choice to make sure my service was being handled. I was the one to push Choice to find me a service person to begin with and that took a week and 3 days to get scheduled. I was not pleased with the first chance Choice wants to lay off the finding of a service person to me instead of working to get someone out. Luckily the service was not an emergency. I would hate to see how that would go.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2020

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Kelly Salt Lake City, UT

The technician who came was very good. However, Choice Home Warranty has denied to pay him. We have a leaking shower head, which was not leaking when we moved into our home over 30 days ago (the waiting period). Choice claims it was a pre-existing condition. Yes the pipes are pre-existing but the leak was not. The Home Inspector did not find one before we moved in and it did not start until after 30 days of being here. If this is how Choice Home Warranty works I want to cancel my policy and get a full refund.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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DHARMENDRA PATEL Cranbury, NJ

Any questions related to claims are promptly responded. This helps to understand the next steps associated to claim filed.

5 years ago

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Cheryl for Eric Springboro, OH

Heat has gone off twice in less than three weeks. Heating and air people were great, but choice was miserable. My husband is on a vent in icu - each time a ticket was opened - my son (first time) and I (second time) gave MY CELL PHONE as contact. Yet choice gave JFK Heating my husbands cell so they didn’t schedule me - I had to call. Thankfully they worked me in each time. I have enough on my plate right now. Miserable experience.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 7th, 2020

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Lynn Booth Weatherford, TX

The technician that came out was polite and informative. He advised us that unfortunately due to some water getting through our drains and no total stoppage or backing up that CHW would not pay to snake the drain. In addition, CHW does not pay to camera to find the location of the blockage. O was clear of the issue when I submitted the claim so if it was not covered why would CHW send out a plumber. Nothing was done but I still had to pay the service call fee.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 7th, 2020

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Jeanine Duhon ,

Highly rated online. Very professional, concise, courteous help with my purchase. Adam D is a definite employee plus for your company!

5 years ago

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Deborah Daniel Southaven, MS

The Service Representative that I spoke with was in a hurry to close the "deal." He gave short abrupt answer and I asked several times for specific answers. I sincerely hope that the future service I receive is better than the initial service. I signed up for Choice warranty, but it left a 'bad' taste in my mouth. Deborah Daniel

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Nov. 30th, 2020

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Bruce ,

I have had Choice Home Warranty for nearly 5 years. I have paid them nearly $2000 in premiums. I have had about $ 600 in paid claims. I currently have a plumbing leak under my home. Plumber needs to access through my floor. On Choice website if you read terms and conditions it says they pay up to $500 for access to plumbing. My claim was denied and I was sent a copy of my contract which states they do not pay for access. What is going on. I call this false advertisement. When you call you get the run around to speak with somebody in charge.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 30th, 2020

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Sb ,

I pay for protection on things that may breakdown. I file my first pool claim and it is DENIED because a pipe was cracked? Are you kidding me?? I asked specifically what would be covered when I signed up. There is absolutely no reason this should have been denied. This experience has me second guessing why I switched companies. Your company is dishonest, misleading and the worst experience I have had to deal with. Be honest and tell people you really just want their money and you don’t want to pay out on claims when people need the service they are made to think they are getting.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 30th, 2020

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Dale Love Knoxville, TN

Technicians were helpful, communicative, and they did a good job. The only downside was the slow approval from Choice Home Warranty’s end for performing the work.

5 years ago

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christa wyatt Proctorville, OH

Was so so about my first claim.. they made it somewhat right.. second time I was lied to & still waiting on a supervisor to call me beck 3 weeks later, had to file a 3rd claim for 2nd claim because the company they sent sucked 3rd claim was denied due to rust the email stated but the heating element was melted in dishwasher so not sure where the “rust” came from... nothing about rust in description from company that came out.. save your $ for another company

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 30th, 2020

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Scott Donnelly Cape Coral, FL

Appears to be comprehensive coverage. Seems to be a great price for the length of the contract. Literally just agreed to contract 30 minutes ago. Hopefully the communication and responsiveness is as good if I make a claim.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback to the Director of Sales.

Nov. 30th, 2020

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Matt Ehlers Doylestown, PA

Choice warranty gets a service technician out so they can diagnose the problem. Once they complete the eval then they need to submit to choice warranty to verify work will be approved. Choice warranty then always finds a loophole to decline the work and customer then has to pay out of pocket for the repair anyways. They've declined almost all claims I've put in over the past 5 years and unless its a simple cost effective fix will not approve. You're better off putting money in an account each month and saving that for repairs that come up. Would give a zero if available.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 30th, 2020

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Alynettem Missouri City, TX

I’ve been with Choice Home for at least 15 years and I’ve been a satisfied customer since... all of my claims have been fulfilled without any issues...

5 years ago

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Richard Canfield Cape Coral, FL

Great sales guy. After I signed up he’s disappeared. Impossible to get through and kept getting transferred to a computer. Tried to get a printout of my contract and was told Choice Home was a green company and denied my request. I’m 77 and handicapped and finally, on a one time basis, they’re going to send me a contract. Maybe. I dread putting in a claim.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 30th, 2020

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Eric Moore Merrillville, IN

The sales rep was a little quick on the phone I just wanted to ask a few more questions. I'm very excited to be involved with this company so let's hope CHW wants to let me I was hoping to get my roof done.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Nov. 30th, 2020

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Yunus Kathawala Austin, TX

Great service providers, courteous and efficient. Interactions for a claim was awesome. Highly recommend Choice Home warranty.

5 years ago

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Bob Monts Fort Myers, FL

Though individuals would cancel after they had agreed to do the job. Choice kept seeking a new technician so our repair could be completed.

5 years ago

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Jason Jones Cincinnati, OH

I have owned my home and had the warranty for about 3 months now. I had a leaky dishwasher that has been serviced twice now, costing me two service fees. Upon the 3rd technician suggesting the dishwasher be replaced, I was given a lowball cash offer by Choice Warranty, and after declining the cash offer, my claim was given to a specialist who has not returned my call or email so far. Follow up-12/1. Spoke with an agent at Choice, who continued to give me a ridiculously low offer. I will never do business with this company again, and I strongly recommend to everyone to STAY AWAY.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 23rd, 2020

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Keith Hickman Fairfield, OH

I would recommend Choice Warranty to anyone without hesitation. The coverage is great and came through when it mattered most.

5 years ago

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Raxger San Rafael, CA

It has been very well done and I would recommend this for everyone this is legit the best there could possibly be, I’m glad I bought it.!!

5 years ago

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Jamie Byrd Paducah, KY

Not a pleasant experience with CHW. Denied claim within minutes of submitting it because of “rust”. One intriguing thing is, you can’t submit the claim until you describe what is rusted on your HVAC system. There is a question of what is rusted on your system , and there is not a selection for none or nothing. Beware this company is a scam

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage
We regret losing you as a customer.

Nov. 19th, 2020

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Shawn Horseman Wichita, KS

Fast service, very easy to use website. Quick to resolve claims. Have been very pleased with CHW. Much better than others I have had.

5 years ago

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Steve LoRusso Lawrenceville, GA

So far so good. Cynthia helped us sign up for our home warranty today. She was extremely knowledgeable and answered all of our questions.

5 years ago

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Donna Des Moines, IA

Just signed up. Had a wonderful experience with the representative. Explained how the policy works and what my policy will include.

5 years ago

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Carolyn Cannady Denver, CO

I've put in 2 claims since July 16 and my issues still have not been repaired. The technicians scheduled were excellent but CHW still have not communicated to the technician to repair my problems. CHW have awful communication issues with me and the technicians. It's like YOU DON'T care and DON'T Want to fix the problems. How sad, I can't believe your service.

5 years ago Edited January 10, 2024

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Vinnie Vaccaro Kansas City, MO

The reviews I received from other realtors was excellent. Plus, Issac delivered super customer service and found my family the best price.

5 years ago

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Drewski190 _ New Port Richey, FL

Terrible! Stay away! Wont fix anything! Called on 4 separate occasions, they will charge you $65 service fee each time and tell you its not covered! When you cancel them, they will continually hang up on you and keep charging you. Took me 5 months for them to actually cancel and my bank wont reimburse me any of the money because Choice Scam Warranty wont accept my cancellation!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. We regret losing you as a customer.

Nov. 17th, 2020

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Luis Jupiter, FL

My experience with Choice was very bad. First, Choice scheduled my appointment one day before from the actually day that the A/C technician came to my home. Second, Choice declined my claim open on 11/07/2020. The claim manager did not an idea of the reason, she was just reading. Her approach was not professional as it should be.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 17th, 2020

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Haciel Cervantes Elmhurst, IL

I had an issue with my sewer pump, when I purchased the warranty I was inform that everything in the house was cover under my plan, including part of my pool , I actually had to pay extra for having a pool, this is my first time trying to use the warranty and the claim was declined.. it is ridiculous, I haven't had the time but trust me I will contact my attorney to try to cancel this contract and get all my money back.. I can not deal with companies like yours the scam people

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 12th, 2020

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Sarah Norcross, GA

Well my dishwasher was acting up you sent a technician out, he told you what needed to be fixed and it was easier for you to say oh we’re gonna replace it instead, so here’s $179 check , like people can afford to just go get a dishwasher I thought this was the point of a home warranty so we wouldn’t have to come up with large amounts of money to fix things, i will not renew with this company and will be doing many post on all military posts about how this company is a rip off

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 12th, 2020

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jlambertham steelers ,

called the other day plumber came out 2 days later, 1 day earlier than planned. he was professional, courteous, friendly, fast

5 years ago

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C. Neptune Beach, FL

This company is horrible!!!!! They do not cover anything. You pay monthly and once the repairman gets to your residence NOTHING is ever covered. I tried to cancel and they kept taking money out of my account and then refusing to immediately put it back in. I repeatedly told their staff I did not want their service and yet they still took money out of my account. This company is awful DO NOT USE THEM!!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 12th, 2020

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Timothy Haworth Anchorage, AK

Easy and an affordable home warranty, the system is easy to navigate. Wish you had more techs in the area for a bit faster service.

5 years ago

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Harry Stone Greer, SC

1. When my refrigerator went out and the service was beyond replacement cost Choice Home Warranty offered about half the replacement cost. They based this on the fact (?) that they found one for that price five states away and it was a discontinued model which had sold out previously. It was no longer available. Nonetheless that is the basis for their reimbursement. 2. When I did not renew coverage, they, on their own, began charging my credit card for monthly payments.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback and concerns have been submitted to our Quality Assurance Team for review.

Nov. 12th, 2020

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Nancy Giggy Windsor, CO

When I signed up on the phone for my current address, I told the salesman that I wanted a $45.00 copay since I'd had that copay on my former address. He said "No problem...you'll get that." Well, I had to pay $65 to the plumber. I want that changed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 12th, 2020

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Virginia Scott Gadsden, AL

Great representative , give excellent detail, answer your question direct. Explain the policy real well n sent the material at a speedy time.

5 years ago

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Amber Mccuin Cedar Park, TX

I’ve been trying to get my duct work looked at for 6 months now. My claim has been sent to 6 different contractors. 5 of those actually come and looked at my duck work and said it old, molded and needed to be replaced. Choice finally made a response to my claim and denied it. When i bought the warranty i was told it would cover ductwork only to find out now that if the duck work collapsed they won’t cover it. Also they schedule appointments without even confirming if the time is good for you. Very disappointed in this company and i would not recommend them to anyone

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Nov. 9th, 2020

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Chuck Graham Spring, TX

Choice is not interested in helping the consumer, but more in saving money. I have over two years on my contract left but I can’t get the balance of the contract refunded because my claims outweigh the balance of the contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 5th, 2020

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Teresa Palomino Westminster, CO

I like the fact that the have kept there word on making sure my home is safe. thank you for your speedy repairs. Teresa

5 years ago

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Abbey Wehrman Racine, WI

The only thing I have enjoyed is the smaller out of pocket cost monthly and smaller service fee. That’s it. I have had 2 claims and neither one ran smooth. Very disappointed

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 2nd, 2020

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Ruben Cardona Lubbock, TX

The company that took on the claim did an excellent job. Very courteous and timely. The turnaround time for the time of my call was very prompt.

5 years ago

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Kena Brooklyn, NY

Scheduling service was easy and the tech was courteous and professional. He had my thermostat and heat working in no time.

5 years ago

Choice Home Warranty Reviews