Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Lillie Okwuone Buffalo, NY

My washer machine stopped working and Choice Home Warranty gave me a voucher for $343.00 to buy a washer machine. Be realistic, one can not purchase a washer machine for $343.00. I am a senior adult and I will have the cost of delivery and installing the washer machine. This company is very disappointed me big time. I would not recommend for anyone to enroll in the Choice Home Warranty.

2 years ago

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Joseph Gaither Waldorf, MD

Didn’t like the fact that my replacement part cost 170.00 Choice only authorized 70.00 towards the purchase of that replacement part. Paying 46.00 monthly then had to pay another 75.00 for dispatch and finally paid 110.00 for the part. This is unacceptable.

2 years ago Edited December 20, 2023

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Jack Peterson Lewisville, TX

Appointment(s) were scheduled by Choice and the repair company didn’t agree with them. That wasn’t the way they did business. This caused undue scheduling conflicts for no reason. Work done by repair company was excellent.

2 years ago

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Ronald Tolan Punta Gorda, FL

I like the friendliness of Charles. He gave me many option to choose from. The discounted rate met this of other companies.

2 years ago

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Paul Bishop Wildomar, CA

I'm worried about the quality of the technicians. You sent me a technician, who was a nice guy and did a good job, but he showed up in his personal vehicle and I had to pay somebody over the phone in the Philippines. I don't feel comfortable with your cost saving methods. You are not what you advertised. Then you found a way to not cover one of my issues. just like all the other companies.

2 years ago

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David Frank Silver Spring, MD

The process of obtaining coverage was easy and quick. The person I dealt with, Brian, was very helpful and knowledgeable.

2 years ago

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Debbie

Very easy to file a claim. Very quick response. Techs arrive when they say they will, or keep in contact to explain why not. Very professional.

2 years ago

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Quaid Usmani Buckeye, AZ

Not sure who is giving CHW a 5 stars. As a contractor here in Arizona, We have worked for CHW for the entire 2022 and they did not pay us for our approved invoices. They are keep giving us a run around, they put our account on hold and now after an entire year from the date of hold, they are still dragging their feet. These people are crooks. Stay away from them as a customer and as a contractor because they will steel money from you. Now you know.

2 years ago

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Bernell Kearney, MO

It takes to long to get answers and contact with people at Choice Home Warranty, In the oldays someone would take your call now you have to wait for a call back. I am waiting for a call back for 3 hours.

2 years ago

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Paula Dunnellon, FL

Customer service is AWFUL. They make it almost impossible to get a claim approved. they are rude. They do not give complete information causing you to call back over and over. I did not renew, I purchased a warranty from another company instead.

2 years ago

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Ralph Moore Homer Glen, IL

Greatly appreciate the response of CHW to the emergency in getting service for my A/C. This helped to avoid the heat from 85+ degrees outside.

2 years ago

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Mark Brown Chicago, IL

Kenny was very professional and personable. He diagnosed the problem and in less than 5 minutes, problem solved and corrected.

2 years ago

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Joanne Green Valley, AZ

My washer needed repair, SEARS was super. Dryer fixed ok. Microwave was not fixed nor stove. Money sent to buy new stove top. Not able to find one.

2 years ago

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Isilio Arriaga Miami, FL

Filing a claim is easy. The response ins immediate. The repairman arrived as scheduled and was courteous and helpful. Thank you!

2 years ago

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Steven Miller Phoenix, AZ

I’ve been waiting 4 days for AC repair in 117 degree heat. I haven’t gotten a response. No one answers calls. This company is a typical insurance co, money in, no money out! I highly recommend NOT using Choice Warrenty. They can’t get vendors to do the work because they won’t pay a fair price for services. I will not be renewing this service! Buyer beware!

2 years ago

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Leo Rossiter Ocean City, MD

Scott was the technician from sears very helpful and willing to go above and beyond to explain everything and make I understood

2 years ago

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Sharon Tolar, TX

I am disappointed with the amount of money we've had to spend out of pocket to get items replaced. The first item was a new air conditioner unit. The new unit that was installed cost us $800 out of pocket and is rated the most least efficient. The second item was a dishwasher which had to be replaced and it cost us more than $400 out of pocket. I expected Choice Home Warranty to pay more for these items than they did. Very disappointed. I would not recommend Choice Home Warrant to anyone.

2 years ago

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Keith Maruska San Diego, CA

Choice Home Warranty provides fairly quick answers on legit claims with contractors that are knowledgeable and generally responsive. So far, they have been fair with me.

2 years ago

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Georgette Cosmas Indian Trail, NC

Great communication knew exactly when he was arriving, accommodating, knowledgeable, friendly...overall great repair experience!

2 years ago

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Gina Scalderferri Baltimore, MD

The technician was great but pointed out it was probably an incorrect install of the water heater. Which this condensation has been an issue for a while and choice warranty installed the water heater. So is someone from choice going to contact me and rectify this?

2 years ago

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A Jean Gilbert, AZ

Literally signed up today and called to ask a question and the gentlemen answering the customer service line should consider a different line of work NOT on the phone. His tone of voice was incredibly rude and before I could even say why I was calling I was cut off in the middle of my sentence with an exasperated address? Address?! Ew. Really? I just signed up and that’s the bs I have to encounter on the phone? Yea no thanks I will be calling first thing in the morning and cancelling this policy immediately.

2 years ago

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Johny Blaze Las Vegas, NV

This company is a SCAM! Purchased this home warranty thinking I would be covered in case something went out. My A/C went out. First time filing a claim and it was DENIED! They made up some bull crap excuse on why it’s not covered. This company will happily take your money but once you file a claim they will do whatever they can to deny it. I wouldn’t be surprised if the case managers get a bonus for making sure you the customer gets denied. No point in paying for something I can’t use. Canceled it right away!

2 years ago Edited July 19, 2023

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Stephen Whittaker

Repairman came ad quick as possible . 2 days without A/C! Repair man was quick. Found the issue and was on his way. All good .

2 years ago Edited August 23, 2023

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JAG A Silver Spring, MD

Thank you for the professionalism and always dispatching service providers within a reasonable timeframe. I’m happy with the service,

2 years ago Edited August 24, 2023

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Ron McKenzie Olivehurst, CA

This my first time using Choice Home Warranty service and I was impressed with the enrollment procedure as well as the items covered and the price.

2 years ago

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Ceresa Stewart

They have been great to work with on repairs and getting washer replaced. I was very happy with the plumber that came to my home!

2 years ago Edited June 7, 2024

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Jim Kyle

My first claim. Handled very quickly and the tecnition was very professional and new what he was doing . one trip and fixed. Very impressive

2 years ago

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Bob Storbeck Georgetown, TX

On time with knowledge who took dryer apart, put it together, not happy and took it apart and redid the job. Very personable.

2 years ago

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Dan Bertino Joliet, IL

My A/C unit went out on July 1st. It took a week for a technician to come out and find out the problem. Once they identified the problem they have to order the parts. They’re coming out on July 12th to fix it. We’ve had 90 degree heat during this time with no a/c. That’s unexceptable in my book. Not the first time I’ve had this happen either.

2 years ago

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mary marshall Greenwood, IN

I am unsatisfied as a CHW customer. I have made 4 claims since i signed up and all 4 have been consistently lengthy in getting resolved. Never have been resolved in less that 2 weeks and has taken over 5 weeks. when technicians show up one said they never pay them for their service and another said they would not be returning as they do not pay and was having to threaten to get a lawyer to get their money. Made me not want to trust the company to re-imburse me if i hired my own technician after waiting for weeks to get service,.

2 years ago

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V H Medina, OH

It’s not that the company is bad or has not completed the work requested, but the contracted contractors sometimes fail and places a bad light on the company as a whole.

2 years ago Edited September 21, 2023

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Connie Mann

We received an appointment extremely fast and the technician was here promptly. Never have been disappointed with the service.

2 years ago Edited July 11, 2023

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michelle jenkins Pooler, GA

The appointment was made quickly and the repair man contact me and came he had a very pleasant attitude. The problem was repaired quickly.

2 years ago

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Lourdes Lendoiro Orlando, FL

It appears that the claims are reviewed to look for denials vs coverage. The denial reason is not relative to the present claim that I made and the verbiage of the language is not clear. One pays timely and is loyal to the company, but it is disappointing to see that the claims representatives are trained to look for denials and not to help the customer's needs. The technician that came to my home was professional. He presented the findings to the company and Choice Home Warranty's claims rep was the one that IMMEDIATELY made the determination to deny.

2 years ago

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Walter Kellogg Pontiac, MI

the gentleman who i spoke with was clear about what he was saying. previous emails offered better prices but i just wanted to see how their service was

2 years ago

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John Travers

Villa Home Services was excellent. Let me know the time and date for my repair and arrived on time. They had the part I needed with them.

2 years ago

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Patrick Lynch Whiteville, NC

My rating depends on the "total picture". Although Choice has let me down with one prior claim decision, they are making a comeback with subsequent claims.

2 years ago Edited January 10, 2024

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Lauren King New Orleans, LA

It's been difficult to get a technician out to fix my pool. Then I opted for the reimbursement option, found a vendor and the request was denied. My pool still isn't fixed and I'm very frustrated.

2 years ago

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Vern Bowerman San Bernardino, CA

The technician was very helpful with my dry, he got it to work and advised me to use the manual setting instead of the automatic.

2 years ago

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Alan Pinnell Charleston, SC

The technician was very professional, knowledgeable and punctual. We were impressed with the service. We would recommend them to anyone.

2 years ago

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George Hawkins Bellevue, OH

Had it for 1&1/2 yrs. Refrigerator Broke no frig for three weeks the first time when it went out went out in less than 90 days later , broke again. Can’t get the parts ! Unavailable went without a fridge again for three weeks. Every time I call Choice they keep telling me to give them 24 to 48 hours. I will never buy it again I’m gonna cancel it !

2 years ago

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Jennie Rosales-Wolfgeher Kansas City, MO

I believe a home warranty is worth it but I may have to rethink using your customer care or company in the future as your representative told me I wasted their time. I didn’t ask them to contact me, but when they did I told them what I wanted and they couldn’t do it, so I wasted THEIR time. They told me the only thing they lost was time. Angel L, from Edison, NJ, I hope you get your time back! All less than 5 minutes you helped me with and I was already going to buy! Wow, just wow!

2 years ago

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Robert felix The Bronx, NY

Jamal K from Choice Home Warranty was the reason why I signed up, great communication customer service he made it simple as can be. Proud customer

2 years ago Edited June 30, 2023

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Becky Helmsorig Jupiter, FL

I have found CHW to be generally slow to respond. It has become more difficult and time consuming to file a claim and some of the service people they have chosen seem questionable. Most recently, I was denied coverage on my refrigerator, because they determined that the problem was not “normal wear and tear.” Unless the appliance has been subjected to neglect or abuse or not used for the purpose it was intended, how is it not normal wear and tear when it stops working?

2 years ago

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Jasen Razo Palmdale, CA

I just signed up and my experience with rob was excellent. He was very clear on what my plan will cover and was able to give me a great rate

2 years ago

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Sharon Offerman Payson, AZ

Takes too long to get approval. Taking a cold shower for 14 days is NOT my idea of fun! I had a plumber here today, diagnosed the problem with the water heater, ITS DEAD, cable light the pilot. It took over 35min for response, by then their window (9-5pm) had closed. So now I have to pay ANOTHER $65, have them come back to install the wh. We live 90 miles from any town. Unable to get parts. I may be canceling!

2 years ago

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Kert Fletcher Phoenix, AZ

Warranty cases are handled by the company promptly but once they are outsourced to repair companies, it is often a long wait for a technician usually sometimes up to 5-6 days

2 years ago Edited January 10, 2024

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Kavan Moonesinghe El Paso, TX

When I called for priming problem, they had somebody out the same day. My previous company that I had for 12 years never did that.

2 years ago

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Richard Muhammad Dallas, TX

The Technician was very helpful, professional explanation of service provided, good communication as to my appointment time. Overall Great service

2 years ago

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Munisamy Anandan Austin, TX

Reimbursement process gives flexibility for me to handle the repair of units like Air conditioner, especially during hot conditions in summer.

2 years ago

Choice Home Warranty Reviews