Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Whitney Lafayette, LA

I cannot deposit your payment for my freezer. Lowe’s will not trade money for your payment. I need a check made out to me

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike Louison Islip, NY

i have been waiting for two plus weeks to get my tankless water heater fixed ... with no help in sight ... not very happy

3 years ago

check_circle

Verified Customer

star star star star star

Colleen Formoso Rochester, NY

Technicians are highly qualified and have solved my problems each time.

3 years ago

check_circle

Verified Customer

star star star star star

Jeffrey Los Angeles, CA

Very professional. I am very happy with their service. Very time as well

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Murphy Bentley, KS

I CAN'T RATE A NEGATIVE. THEY HAVE THE WORST CUSTOMER SERVICE AND JUST CALL CONSTANTLY TO GET YOU TO TAKE THEIR PLAN BUT DOESN'T FIX WHAT IS BROKE NOW. WORTHLESS.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Ralph

We don't get a technician in a timely manner. I ended up having to purchase my own hot water heater.

3 years ago

check_circle

Verified Customer

star star star star star_border

Andrew

They always seem to try. Most times they come pretty quick. One time it took them a few days.

3 years ago

check_circle

Verified Customer

star star star star star

Visakha Portland, OR

Very easy to put the claims and get the work done. Love the service so far!

3 years ago

check_circle

Verified Customer

star star star star star

Francisco

It's just a great service. Last week they fixed my second refrigerator.

3 years ago

check_circle

Verified Customer

star star star star star

Ralph East Hanover, NJ

Quick response. Service technician was very good. Excellent experience.

3 years ago

check_circle

Verified Customer

star star star star star

Judy Birmingham, AL

They had a technician out quickly and fixed my refrigerator.

3 years ago

check_circle

Verified Customer

star star star star star

KG Blythewood, SC

Claim was processed quickly, and repair was scheduled within a day or so.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Overland Park, KS

I’m trying to get Sears back out after not fixing my washer since April 14th. I waited on parts until 5/23. Still having same problem. Very frustrating.

3 years ago

check_circle

Verified Customer

star star star star star_border

Michael

I had a good experience with customer service; they responded promptly to my inquiries. However, I've had issues with my appliances, needing repairs and replacements multiple times this year. The technicians were timely and efficient, resolving the problems effectively. Overall, I'm satisfied with the service.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Clarice Chicago, IL

No problem with getting in contract when services is needed..

3 years ago

check_circle

Verified Customer

star star star star star

Bobby

The technician quickly analyzed the problem and replaced the part immediately .

3 years ago

check_circle

Verified Customer

star star star star star

Karen Fort Worth, TX

We have had one claim and the service was excellent on that claim.

3 years ago

check_circle

Verified Customer

star star star star star

Rolando

My outside AC unit went out. So they replaced it and put a new unit.

3 years ago

check_circle

Verified Customer

star star star star star

Jeffrey

The first time we called, Choice had somebody respond to us quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I've only had to use it 2 or 3 times, but so far it's been very positive.

3 years ago

check_circle

Verified Customer

star star star star star

Earlene

The representatives are very professional. They're very responsive.

3 years ago

check_circle

Verified Customer

star star star star star

Pamela Irvine, CA

Follow thru on the services they offer. Customer service Reps are very helpful.

3 years ago

check_circle

Verified Customer

star star star star star_border

Judy Culver Panama City Beach, FL

Worth the money to have peace of mind. Even though you pay all year one repair can cost alot.

3 years ago Edited June 21, 2023

check_circle

Verified Customer

star star star star star

Patrick Lacommare Sandpoint, ID

Great company of home warranties. Services are as noted in the contract.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kevin Cincinnati, OH

Communication via phone takes too long and im not getting notified when the contractor is coming out

3 years ago

check_circle

Verified Customer

star star star star star

Ken Fields

Effective and timely communication and response time to claims.

3 years ago

check_circle

Verified Customer

star star star star star

Roberto Barron Las Vegas, NV

Choice was quick to assign a tech to repair my LG refrigerator

3 years ago

check_circle

Verified Customer

star star star star star

velmer bobo North Las Vegas, NV

Very Reliable l have used your services for years and will continue to do so.

3 years ago

check_circle

Verified Customer

star star star star star

Anna Houston, TX

Quick & Easy. Just 1 phone call away! Easy to set up. Easy to get service.

3 years ago

check_circle

Verified Customer

star star star star star

Laurie Las Vegas, NV

Great communication! The customer service reps are outstanding!

3 years ago

check_circle

Verified Customer

star star star star star

Ron Clermont, FL

Very thorough on the repair we needed done. Would recommend to anyone asking

3 years ago

check_circle

Verified Customer

star star star star star

Kathy Phoenix, AZ

Repair service was extremely quick with regards to my faulty air conditioner!

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Juanita Sonaty Guntersville, AL

Peace of mind. The repair man was very courteous and knew what he was doing

3 years ago

check_circle

Verified Customer

star star star star star

Irma Sorrento, FL

Very satisfied with the company that repaired our washing machine

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

David Holguin Detroit, MI

Overall my experience is not been great on big claims. I would definitely look at a different company and read the fine print.

3 years ago Edited June 21, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald Nichols Savannah, GA

Customer service or I should say lack of, always pushing to buy more but not delivering on service. Takes sometimes over 30 minutes to talk to someone.

3 years ago

check_circle

Verified Customer

star star star star star

Timothy Houston, TX

The speed of service and the quality! Outstanding job! Thank you!

3 years ago

check_circle

Verified Customer

star star star star star

Brad Jonswold Denver, CO

Always a fast resounds time. Quality contractors. Peace of mind.

3 years ago

check_circle

Verified Customer

star star star star star

Viola Darrington Covington, GA

Good customer service, quick response, good Price for the service.

3 years ago Edited March 1, 2024

check_circle

Verified Customer

star star star star star

Porter Williams Charlotte, NC

Everything went good. I canceled appt for now. Noice went on my dryer for now.

3 years ago Edited September 8, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa VanAcker Gold Canyon, AZ

The company makes it hard to file a claim and actually get service. If this hadn’t been a gift from our realtor, I would not use this company - probably will not renew.

3 years ago

check_circle

Verified Customer

star star star star star

Gloria St Louis, Missouri

Great response time from submitting claim to getting a response.

3 years ago Edited June 2, 2026

check_circle

Verified Customer

star star star star star

Brian Smiley

Great service and speedy completion. The representative was knowledgeable.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Ronnie

Service call fee goes up every year but still cheaper than replacing appliances

3 years ago

check_circle

Verified Customer

star star star star star

Janice Kansas City, MO

I have had 3 claims now & everytime things went great & quickly.

3 years ago

check_circle

Verified Customer

star star star star star_border

Andres Baltimore, MD

I was hoping for full unit replacement but the bottom line is that I saved money.

3 years ago

check_circle

Verified Customer

star star star star star

Chad Lala Temple, TX

Reasonable cost with low deductible as well as good customer service.

3 years ago

check_circle

Verified Customer

star star star star star

Andy Louisville, KY

Easy to file a claim online and they were there the next day

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Burkhead Florence, AL

Very few contractors available in area to do services. They tend to deny claims without adequate explanation. Very poor communication between Choice and customers.

3 years ago

check_circle

Verified Customer

star star star star star

Ellen Delray Beach, FL

The repair people respond quickly and are very competent and polite!

3 years ago

Choice Home Warranty Reviews