Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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DONALD BRINSON Canal Winchester, OH

Quick response and was willing to help resolve problem.

3 years ago

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Charles A Rockwell Glen Burnie, MD

Excellent service and show up on time as scheduled

3 years ago

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Carla Birmingham, AL

The time is too long before repair . It was very hot my ac went out and it took over 2weeks for the process

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Barbara G Bowman Buffalo Gap, TX

Sometimes they cannot find repair people.They mostly do a good job.

3 years ago

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Angela Bradley Oreland, PA

Customer service and prompt response to service matters.

3 years ago

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Susan Gray Columbus, OH

Fast, efficient, helpful friendly service!

3 years ago

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Bobbi Bettger Phenix City, AL

Quick response to claims. Courteous and helpful customer service.

3 years ago

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Alford Georgetown, TX

They arrived at my home promptly and did. Great job

3 years ago

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Harvey Waid Birmingham, AL

too much out of pocket cost and really no explanation for the cost(with HVAC MEDIC)

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Robert L Poe Henderson, NV

I had an electrical problem and handled it very fast.

3 years ago

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Brenda Cole Little Rock, AR

Get a person very quickly and very nice.

3 years ago

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Lauretta Zarvian

They responded quickly and professionally.

3 years ago

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Lilliana Mc knight Orlando, FL

Great customer service and quick response!

3 years ago

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Kimberly Jaques Merritt Island, FL

They authorized the repair of our A/C without any issues.

3 years ago

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Keith Colonial Heights, VA

They were very prompt and professional compared to my first experience.

3 years ago

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Reinaldo Hernandez Winder, GA

The fast response and attention to details.

3 years ago Edited January 10, 2024

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cynthia s welzbacher Missouri City, TX

Timeliness, professionalism and problem resolution.

3 years ago

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Belinda Thompson Kansas City, MO

Only paid about 50% on new appliance and nothing toward the install. Replacement to me means removal and replace with new item

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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James Shields Victoria, TX

Contact and information readily available

3 years ago

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Giandomenico Recupero Fort Lauderdale, FL

Great service men and costumers services

3 years ago

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Graeme Laxton Warrenville, IL

The process has been relatively seemless so far.

3 years ago

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Audrey J Williams Calumet City, IL

Very pleasant easy to deal great service

3 years ago

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Sidney Rivers Semmes, AL

The service was great and done in a timely manner.

3 years ago

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Lorena Mendoza Hollywood, FL

Excellent service very proffesional Quick respond

3 years ago

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koshal patibandla Fairfax, VA

Done good service on time and it was quick

3 years ago

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Rita HYDE Etna Green, IN

The air works better than it did when it was brand new

3 years ago

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Linda Walton Wendell, NC

Didn't come at original time stated. Had to call a couple of times

3 years ago

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Erma Villazon Pompano Beach, FL

Very good and very helpful and professional

3 years ago

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Folorunso Phillips Myrtle Beach, SC

Fast response. Sent very knowledgeable technitian

3 years ago

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Eva Hughes Mesa, AZ

Very fast response to your claims,curtious

3 years ago

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Rebecca Rills Little Rock, AR

Quick with responses, but slow to repair because no part

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Harold Klee Orlando, FL

Prompt service and excelleent service technicians

3 years ago

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Bishowdeep sijapati Woodbridge, VA

Fast and reliable friendly technician and well known person

3 years ago

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Vaughn F.

It was an exceptional process. Thank you very much.

3 years ago Edited August 8, 2024

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Denise Eichler Blue Springs, MO

Our service was seen accomplished quickly.

3 years ago

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Wendy Leedle Stayton, OR

Quick service and ease of applying for services

3 years ago

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Melissa Lake Bluff, IL

Great service, very reliable. Very pleased.

3 years ago

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Shoshana Carson Maryville, TN

Prompt service but it took over a week for a workmen to come to our home

3 years ago

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Tania Simmons Thomasville, NC

Responds quickly and sends service out quickly

3 years ago

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Brina Portsmouth, VA

Very reliable and committed with there service

3 years ago

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laura winn Virginia Beach, VA

Time frame allowed to approve a claim. Replacement amounts are lower than expected.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 21st, 2021

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Verified Customer

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Anonymous Park Ridge, IL

Our heater was acting up and they came out and repaired it. It is a good value.

3 years ago

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Anonymous Orlando, FL

Some of the service is really good but some of them don’t really follow up.

3 years ago

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Verified Customer

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Pat Chesterfield, VA

Most items were not covered. Coils on an AC unit are not covered; that is what the AC is!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

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Verified Customer

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Alice Cruz Melville, NY

Quick response when I needed a technician

3 years ago

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Adrienne Stokes Waldorf, MD

I am having the hardest time getting a hold of my case manager. It cannot be this challenging and no one seems to want too help me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

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Verified Customer

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Char l ene Tibbs Temple Hills, MD

I was told I would'nt have to pay out of pocket. I had to oay 300.00 plus monthly payment & 65. To the contractor.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Stephen Vento Pompano Beach, FL

After a month & a half still waiting for one your service companies to repair my wall oven

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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jose gamero Jupiter, FL

Quick response and very knowledgeable of the repair

3 years ago

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Verified Customer

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Brant H Rosenthal North Fort Myers, FL

Ez to work with. Send out a repair specialist within a day

3 years ago

Choice Home Warranty Reviews