Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Vickie Birmingham, AL

We filed a claim March 23, 2023 because our heater was blowing cold air. As of today, May 3, 2023, we are still waiting to have the replacement installed. After several weeks we were approved for a new unit because the old one wasn’t repairable. Now the company hasn’t been able to get delivery of the new unit. This seems an excessive amount of time to be waiting.

2 years ago

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Claritza Marte Ellicott City, MD

Not worth the money. Save your money into an account just for repairs so you don't have to pay thousands and then $65 for each claim. They only take care of small claims, anything big like HVAC they consider it 'pre-existing.'

2 years ago

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BC79 Anchorage, AK

I am not at all happy with Choice Home Warrenty. I am in appeal because I chose reimbursement and they don't want to pay my claim. Depending on the outcome of the appeal is whether I will cancel with them or not. Now I understand why they can not get people to do work for them, they are quick to take your money but refuse to pay claims without a fight. Not a good or honest company at all. I wish American Home Shield was in Alaska. I gave them a 1 star because I had to, if I could I would have left it at 0.

2 years ago

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Verified Customer

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Luke Lottinville Jacksonville, FL

I've only had one issue so far, with covered equipment (ductwork), and Choice Home Warranty improperly denied my claim, even though I've already made several monthly payments. I had to pay over $1500.00 for the repairs out of my own pocket, which makes me wonder whether I should have signed up in the first place. I'm seriously considering cancelling, but I sent CHW a message first about this issue, and I'm still awaiting their response, before I make my final decision. At this point, though, I wouldn't recommend them to anybody.

2 years ago

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Barbara LeVan Las Vegas, NV

didn't like one company they used and they don't use them anymore. guess others complained too and they listened to their customers.

2 years ago

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Verified Customer

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Doreen Maury Gretna, LA

3rd time was a charm, after 2 companies not doing their job , The 3rd company was awesome. I will request them anytime I need repairs.

2 years ago

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Reg Boynton-Lee Chandler, AZ

no immediate or dedicated person to speak with. Telephone calls are answered by someone who possibly works from home in some other country. Never refund the true value of the replacement. Pay the vendors very little meanig that no vendor will be faithful to Choice and could do shoddy work. Many vendors are fly-by-night operators. They do their business by means of automation - computers and voicemail

2 years ago Edited May 15, 2023

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Verified Customer

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Candice Branson, MO

Made me wait 13 days without a hot water heater, no empathy when a big problem arises, they just don't care when your major appliances break and cause other issues (like leaking under my flooring). I want to work with a company that are human and humane. I will not be working with them again.

2 years ago

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Verified Customer

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Darrell Lovelette

If I could rank them in the negative, I would. The salesman was great at his job but not entirely truthful and all was well until I file a claim. The second contractor who completed the work was great and the only positive interaction that I had. I only filed the one claim and it took 55 days to complete the repair of a shower valve. I discovered a financial mistake in their favor which I have pointed out three times now through two different emails with no response from the company or individual. They owe me money.

2 years ago

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James Y

Choice Home Warranty is excellent! They're easy to reach and they act quickly in response to your issues. We highly recommend them!!!

2 years ago

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Michelle Conyer Loganville, GA

We liked the technician, Isaiah. He was professional and got the job done. We hope to be as fortunate in the future to get him again if need be.

2 years ago

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Michael Newhouse Spring, TX

CHW could not repair my gas dryer so offered to replace. CHW replacement ‘cash/credit in lieu of’ was not enough consideration to replace even at a lower valued gas dryer and had to come out of pocket.

2 years ago

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Andy Datta

I called and told the agent upfront that my sprinkler pump is not covered in my contract. I had my outside faucet that is also not covered, replaced through supervisor assistance . I wanted to do the same with the sprinkler. The agent verified my address twice and told me three times the sprinkler was not covered. Every time she said that, I said I kew, but I needed to speak with a supervisor to arrange the repair. The third time she hung up on me when I raised my voice saying I needed to speak with a supervisor.

2 years ago

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John McDonough Tualatin, OR

They are quick to respond. Sometimes the service companies are backed up, but that’s not Choice Home Warranty’s fault.

2 years ago

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Cathy Byrd - Titus 2 Partnership Panama City Beach, FL

ease of enrolling by phone. benefits explained well. rep was knowledgeable about the company and answered all my questions.

2 years ago

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cordell proctor

I used to like the warranty but since covid the customer service is less than desirable. I also don’t like having to explain why I would rather have my claim paid by a check instead of a gift card.

2 years ago

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Karen O'Connor Quarryville, PA

I accepted the funds in lieu of replacement on April 18, 2023. Since the gift cards are electronic, there is no justification for this to take 30 days. This is simply an action on the part of CHW to hold onto funds longer to earn interest but at the expense of their customers. I have been forced to go to a laundromat for 2 weeks already and don't see why I should continue to be inconvenienced due to the greed of CHW. Karen

2 years ago

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Verified Customer

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Gary Johnson Palmdale, CA

Choice Warranty did not uphold their decision when I appealed to their representative regarding whether my required repair would be covered before I agreed to have the repair contractor come out to examine my repair need on my faucet. Subsequently, I was left with paying a copay of $85 to the repair person without getting my faucet repaired. I needed to pay someone else to fix it at extra cost to me. Reneging on a decision is totally unprofessional and irresponsible.

2 years ago

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ForestGuy Prescott, AZ

Easy to use and cost very effective. I have used the contact numerous times with excellent customer service and repair work.

2 years ago

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Vin Miami, FL

Quick service and great follow up. A authorized contractor was assigned and the job was done and most of it was covered. Thank you.

2 years ago

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Isabel Rios Missouri City, TX

My A/C broke, it's been 9 days and it's still not fixed. Choice Home Warranty (CHW) decided that they did not believe their own technician, and that the repairman did not prove to them that a new evaporator was needed, as per Brian (a supervisor in the call center). They sent another repair person who provided the same diagnosis, evaporator failed. Then they order the wrong part...to m ake a long story short tomorrow will be our 10th. day without A/C. In whose book is this great or even acceptable service?

2 years ago

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Ashley Perry Enterprise, AL

Steer clear of this company. They refuse to fix our dishwasher & instead are offering to pay not even half of what it would cost to replace. They state they will only pay for what it costs them to replace but refuse to order it for us or replace it and instead will give us the money and make us replace. $249 for a $650 dishwasher, seriously. You also cannot talk to a manager or even get in contact with them. Aren’t willing to help in any way. Definitely pick a different home warranty.

2 years ago

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Verified Customer

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Kathy St Louis, MO

When we call to explain that our issues are not fixed, all we get is “you have to submit your receipts”! We CANNOT submit receipts because no work has been completed! We are getting very frustrated because the company working with us can’t do the work until they get approval from choice home warranty and the warranty company wants receipts for work that has not been completed or even started! It is very frustrating and has been difficult to work with them.

2 years ago

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Janet Urban Aurora, IL

Technician let me know when he was on way, followed instructions on entry so my dogs didn't bother him and completed my repair efficiently.

2 years ago

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Verified Customer

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Maribel Olney, MD

Easy to make a claim. Technicians that are partnered with choice home warranty are great. They know what to do and expert on the job they do.

2 years ago

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Verified Customer

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David Nashville, TN

Choice Home Warranty has always done the best in getting professional and excellent service personnel to my home. The service I get is the best.

2 years ago

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Verified Customer

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Heath Gardendale, AL

I called in a repair the repairman set up a appointment and canceled set up another appointment came out had to order the part 3 months later still waiting to have my dishwasher fixed.

2 years ago

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Verified Customer

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Geraldine Wright

I requested a technician to fix my dryer because it makes a loud noise. He came out twice and it’s still making that noise. I requested another company or technician to come out but I was informed if I want another company I would have to pay another fee. Feeling very frustrated.

2 years ago

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Verified Customer

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Ken Surprise, AZ

1. Do not always perform right away such as AC problem in the middle of summer. 2. Price is right so you pay for what you get. However some more expensive home warranty companies do the same. ken D

2 years ago

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Verified Customer

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Maggie Katrena Albuquerque, NM

I am only giving two stars because the technicians have been amazing as well as the one rep I spoke with .Once it took me 11 weeks to resolve a claim over a faulty GFCI and it was denied in the end. I've seen how good home warranties work, I hope you find one

2 years ago

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Verified Customer

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Trace Oklahoma City, OK

Worst company ever!!! Do NOT use them. Everything is handled overseas and no one even has comprehension of what you are describing. Even the people who come to inspect or repair say they are horrible! I pay for the highest warranty they have. I had an electrical issue and an issue w my fridge. 1.5 years later I am still…STILL…dealing w those issues!! They outright lie about what the contractor has told them!

2 years ago

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Verified Customer

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Lydia Albuquerque, NM

service has always been efficient and timely. work is completed on time and no further issues associated with my work requests.

2 years ago

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Verified Customer

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Charles Cape Coral, FL

Terrible company to deal with. Dont give them 1cent. They do not truly take care of your problem, more often than not Screw you with finding a contractor, then after he is done, they refuse to pay their share.... On a scale of 1-10 Id give them a -50. If they contact you, NEVER DO A MULTIYEAR WITH THEM. They will offer you 5 yrs for 3 yrs cost .. but since they do NOT live up to the agreement...its 5 yrs of payment for nothing. Want proof look up Choice Warranty on Facebook.....Open the group andvread the thousands of people that THEY HAVE SCREWED!

2 years ago Edited January 10, 2024

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Verified Customer

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Roberta Apache Junction, AZ

We called and had service the next day. Very quick. The service man was clean & did his work quickly. We couldn't have asked for anything better.

2 years ago

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Holly Welson Mesa, AZ

Accused me of taking the refrigerant cover off causing the compressor to go bad on my a/c unit. When I explained no one has been on my roof since last year when I had the same symptoms I was asked so you have proof our technician did it, my response so you have proof he didn’t. I quit them, demanded my prorated money back and am contemplating becoming one of the many with a lawsuit against Choice since it cost me just shy of $7000 to have my unit replaced. My advice, steer clear of choice home warranty!

2 years ago

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Verified Customer

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Mitch San Antonio, TX

Promise a lot but deliver about half... 2 bad experiences in a row recently and their resolution folks make the customer feel like their are no options but what CHOICE says...

2 years ago

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Verified Customer

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Gwen And Jim Round Rock, TX

I ended up having to pay a third repairman 2 call visits and a filter on my own because the 2 repair men you sent would not come back and install a new filter. This was an extra 400 dollars on top of the 2 service calls I paid the repairmen you sent. Needless to say , I'm not a happy acustomer.

2 years ago

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Verified Customer

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J.B. Lat Johnson City, TN

Have not had any problems with Choice Home Warranty. They cover appliances as well. I have had a good experience with them so far.

2 years ago

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Verified Customer

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Vee Alexandria, VA

We have not made any substantial claims after paying almost $2,000.00 for a plan. A supervisor actually tried to make it seem that we have gotten our money’s worth for a repair of minor items, light switch which a was repaired in a shabby manner, repeat calls for a dishwasher and garbage disposal that wasn’t repaired properly the first time and few running toilets.

2 years ago

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Verified Customer

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Judy Danalewich Elkhart, IN

This company sucks. Told me the guy was coming out, he sent in the estimate, they denied it, we had to pay for it, then after trying to find someone who spoke English a day later they approved it. So now I have to wait a month to get my money. Leaving this company soon. You wouldn’t pay him, but you are going to pay us the exact same amount. I have not received this money yet. Disgusting company.

2 years ago

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Verified Customer

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Vernon Apache Junction, AZ

Choice home warranty has tried everything they can to not fix my air conditioner. We have had two different contractors out to look at the system and they have told CHW what needs to be done and they won’t listen to the professionals. At the present, I’m waiting for CHW to give me a e-mail to say that another company will be out to look at our air conditioner. This has been going on since 11 April. The warm weather is starting to rise and it would be nice for CHW to follow through on their obligations.

2 years ago

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Frank Jamison Menifee, CA

The company was not up front about their limitations, tried to make the contractors for my plumbing problem perform work that would have cost me more than if I did not use the warranty service, and do not communicate updated to claims via email, only via the website, which you must check every day. I emailed them to cancel service, and they still haven't reponded. If there were an option for negative stars, I would give 5.

2 years ago

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Verified Customer

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George Waymart, PA

Did not get a call from a technician . I was offered the reimbursement option but the companies in the area were not interested in dealing with the warranty company even though I assured them that I would pay them when the job was completed.

2 years ago

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TX Brokerman

the technician solved the problem and installed a new shower light fixture and we are all set. I hope you let him know that he did a great job.

2 years ago

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Melody Brun Lebanon, OH

The assigned repairmen were good two times, 3 Stoges the other two times. Late or no-show half the time, Denied claims over made-up or unsubstantiated reasons. Example: Heat pump stopped working. Tech was no call - no show on the first appointment. Then inspected the next day. Turned in the report that the fan motor was locked up, and recommended replacement. No exterior damage or poor condition of the unit was noted. Result - not approved for poor maintenance. Even though it is well maintained, free of debris, surrounding shrubs trimmed back, ect.

2 years ago

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Verified Customer

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James Knoxville, TN

I’m a little disappointed with Choice Home Warranty I’ve had two claims in both cases they offered me money and didn’t come close to replacing the item that they said they couldn’t fix. As an example, I was recently given $250 for my dishwasher. It cost me $1000 to replace.

2 years ago

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Verified Customer

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CAT TURNER Fort Myers, FL

Sent out unqualified / licensed plumbers. Never able to get a straight answer from CHW nor the technicians for exactly what work to be done. LIed to by one tech and charged $320 for expansion NOT needed. After water heater changed out leaks appeared in piping. Next tech nor CHW would give answer to what work to be done but CHW stated charge to be $775. Can not prove first tech broke the piping which resulted in having to have repiping done. RIP OFF by CHW and techs!

2 years ago

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Peggy Morales Phoenix, AZ

I paid for 4 years upfront. I've had 3 claims in year 2 of contract. They denied everyone of them. Hot water heater, pool pump , pool filter system. They told me when I took it out that everything for pool was covered except pool light. I have inground. For the 3 claims I paid the service charge and ended up paying over $1800 for claims they should of approved. I live in arizona and choice home warranty is terrible. They lie and don't cover what they say they do. Buyer beware for sure.

2 years ago Edited January 10, 2024

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Verified Customer

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Foyil Harris Buckeye, AZ

I appreciated the repair made and the tech that did the work. I was unhappy with the length of time that elapsed B4 the repairman had been sent for the repair

2 years ago

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Verified Customer

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Mary Reno, NV

I likedthe technician who came to my house,he fixed my furnace and my kitchen faucet.He was polite,helpful, and patient.

2 years ago

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