Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Anthony Bishop Charlotte, NC

I just submitted my second warranty claim. The first was flawless and was quickly resolved. The second claim was promptly addressed AMD the service provider was excellent. However, Choice Home Warranty denied coverage. How can they deny coverage for a part that, when broken, disables the AC system and a part the system cannot operate without? Ihave appealed, and depending on the result, I may change warranty companies. This "uncovered" item makes no sense.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Darrick Gilmore Washington, DC

Excellent Service. Technician called and arrived on time. He repaired my oven. I would recommend Choice Home Warranty. Thanks

4 years ago

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Tom C Atlantic Highlands, NJ

Very responsive, technician was assigned, came out and fixed problem within a few days. Very happy with overall process

4 years ago

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Betty C Gray Trenton, GA

This has been a horrific experience. Been without a refrigerator since May 10 and after 3 service calls and then to end up with less than 1/3 of the cost to replace my refrigerator is awful and I did not even upgrade, in fact, the unit I bought is smaller than the one I had to begin with. I know what to expect now from this company, Not to live up to what they tell you at time of sale.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

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Jay Cee Memphis, TN

Took longer than normal to find a technician. Also, the turn around time for approval should be during that technician visit, not 24-48 hours later. This add to the delay of repairs!

4 years ago Edited August 29, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

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Jane Salvatore Pensacola, FL

We were paying you since February an in June 3rd our pool pump went out n you said it was a pre existing thing it wasn’t n the tecnition told you it wasn’t never had a problem befor n you wouldn’t pay the bill 2000.00 we had to pay out of our pocket so no I don’t give you many stars had to pay a lot out to fix stuff after hurricane sally so didn’t have that to spare

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 5th, 2021

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Gene Danov Burgaw, NC

Worst company ever, I believe all they are is just a scammer. They hounded me until I gave in, and it was the biggest mistake. They have a hard time finding someone that will complete a repair for an appliance that you have covered with their contract. It has been almost two weeks since I had an appliance break that is covered by Choice. I am thankful it is not in the middle of winter, and needed an urgent repair of a furnace.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

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Michelle Monroe, NC

Awesome fast service. Come home on a Sunday night after a long vacation and my dryer was not working. My dryer was compltely fixed by Tuesday

4 years ago

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Jim C Houston, TX

I waited two days for them to find me a technician they could not find me one I called my own technician he gave me a price and an estimate and then they only offered me 1/4 of what the bill was so they offered me $100 towards a $400 bill people on the phone we’re very rude one person hung up on me one person basically had me on hold for 30 minutes the service is very poor and they do not have technicians in my area no matter what they tell you because they would’ve found one for me

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Sherry Adame Spring, TX

This company is a joke This company is a joke. Don’t sign up they lie about absolutely everything just to get you to sign up. Every time I called for a repair they came up with all the reasons of why they would not cover the claim especially Ac issues witch is main reason I signed up with choice home warranty.Every thing they advertise is false .

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2021

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jeanne walker Henderson, NV

Although the service person who did the repair work was excellent (One Drop Plumbing) and kept me in the loop with updates, it took two weeks for Choice Home Warranty to replace my water heater. That's a LONG time to be without hot water. I called, emailed and texted and talked to managers and it didn't help. And perhaps worst of all, I had to pay a total of $450.00. for this new water heater. (what's the advantage of insurance coverage if I have to pay so much(?) Since this was my first experience, my first claim, I'm disappointed and worried about further claims that may arise.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Mary Buchta Keyes, CA

It's been a nightmare. Nothing gets done. We are 4 weeks old with no water and they just keep putting us off. It took 6 months for them to deny our septic system because it's not in the foundation. I don't know of any septic tanks in anyone's home foundation. Took 3 weeks to get a hvac guy out then they didn't even want to pay him. No one wants to work with this company. Run! Mary Buchta

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Janet Pitts Columbus, GA

I called them with my problem ...they sent someone out ....they fixed the problem ... it was allll great ... we love them ....❤❤❤

4 years ago

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Erick Louisville, KY

Fast excellent service. Reimbursement option allows you to use a trusted local provider versus some contractor you have never known. Just terrific.

4 years ago

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Janice Austin Milwaukee, WI

2ND TIME I HAVE TRIED TO UTILIZE THIS SERVICE AND WAS AGAIN DENIED THEY DO SEND OUT VERY GOOD QUALIFIED REPAIR COMPANIES. HOW DO YOU FIX A ELECTRICAL PROBLEM, BUT YOU CAN'T REMOVE THE CEILING FAN CAUSE IT A COSMETIC ITEM, SO HOW DO YOU GET TO THE WIRING WITHOUT REMOVING THE CEILING FAN? BUT ONCE THEY DO THE INSPECTION AND CALL IN THE PROBLEM MY CLAIM GETS DENIED. READ YOUR EXCLUSIONS VERY CAREFULLY. I HAVE NOT BEEN ABLE TO UTILIZE THE SERVICE THAT I HAVE PAID FOR. GOOD LUCK TO ALL

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

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Diana Winchester Raleigh, NC

I have always had a home warranty and switched from HSA a year ago just because they weren’t going to cover the refrigerant and my HVAC but I’ve had nothing but denied claim s... most recently they said they wouldn’t replace a cartridge on a faucet because it failed due to sediment… The faucet was installed less than a year ago . They denied HVAC repair because they said the foils were rusted… While I had pictures and three statements from HVAC technicians that they were not rusted. That decision to switch to Choice has cost me a lot of money

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 28th, 2021

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denis thornton Macomb, MI

The process for submitting a claim is very easy and the communication is good CHW needs to inspect systems prior to putting them under warranty. We have had issues with an appliance and it has cost us significantly with damage it has done to the house

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2021

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pam potts Okatie, SC

Simmons service was excellent . Prompt professional . Seems like we may have have resolutions as this is our third claim for the same issue.

4 years ago Edited January 10, 2024

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Angela Robinson Gardnerville, NV

Choice promised in country point of contacts and calls, but they sub-contracted a company (sears) who is out of the country. Sears scheduled, picked up the work order then no showed. Then i had to take a 2nd day off to ahve them come. It took 4weeks to get a washer fixed. I will never buy a warranty again, instead I will pay a local to come fix items.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

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Dixit Patel Richmond, TX

Our technician “Carlos” was awesome. Very professional and kind. Thanks Choice for replacing the damaged garbage disposal with new one.

4 years ago

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Shelisa Henderson Mansfield, TX

They are very quick to respond! If you have a problem with a technician they'll quickly address it and provide someone else.

4 years ago

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Hg G Dallas, TX

Experience was fantastic! The customer service that was provided was nothing short of exemplifying pure professionalism.

4 years ago

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Rachel Thurber New Port Richey, FL

The worst company ever!! does not fix ceiling fans with lights. Does not fix water heaters. Denies all claims. And takes HOURS to speak to a customer rep from the Phillipines. Rude customer service. Didnt fix a leak in my refrigerator (5 weeks later), Rust appeared and BOOM, can't cover because there was rust?? But wasnt rusty 5 weeks ago, SAVE YOUR $ THEY ARE AWFUL

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 24th, 2021

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D. Gardner Littleton, CO

Well it is coming up on three weeks that my hot water heater has not worked properly. I got caught between the technician who said they would not come repair it and Choice that said they would. Then the tech said the water heater was leaking, which it isn’t, so Choice denied any repairs. I appealed the decision and Choice said they would repair it but I still do not have an appointment. It has been 2 weeks since the initial diagnosis.

4 years ago

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Joseph Lewis Coatesville, PA

The repair person showed up on time, explained the problem & took care of it immediately. Very courteous & professional.

4 years ago

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Linda Shreveport, LA

The owner came and did the work, he was very knowledgeable and friendly. He did a great job, would recommend this company.

4 years ago

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Boris Yazlovitsky

CHW is full of surprises when you need something fixed. some are good. others not so good - to find out that the part which causes a problem is not covered (toilet flange) is not covered is not great, so in addition to paying CHW a large amount of money each year, need to pay the plumber to complete the job

4 years ago Edited May 29, 2025

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Skywalker N Dunlap, IL

My AC went out on Saturday. Choice wouldn't send anyone till Monday because they won't pay for Saturday service. I called my own technician because they said I could get reimbursement. When I tried to get reimbursement, they found little details and rules that I didn't know about to deny my claims. Rust and corrosion is not covered. Blocked drain lines and mold is not covered. Total waste of money. Don't sign up they don't cover AC unit repairs.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Ladyj Hill Hayward, CA

Well so far I like and believe the words that came out of Amy's mouth. So let me get started with them and see how true to their words they are.

4 years ago

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Chris Miami, FL

Great job Working with my schedule and getting somebody out to the house immediately to fix the air-conditioning in the summer.

4 years ago

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mandy navaee Reston, VA

My AC unit is approximately 20years old according to the information on the units and the technician that came out. And it’s time for a replacement they usually last 10-15 years. They have denied the claim to replace the one that’s out saying it’s not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional.Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 22nd, 2021

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Walt Barker Bradenton, FL

Choice Home Warranty advertises and sells warranties claiming to cover home appliances. If a covered appliance needs repairing, CHW uses technicalities and legalese buried in the fine print to avoid repairing the items they claim to cover. This company eagerly takes client’s money and greatly in increase renewal fees but don’t expect reasonable performance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Rob Weekes Yuma, AZ

I like the way that many different home appliances are covered under the total warranty. I also like the cost and the deductible amount.

4 years ago

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christine carey Sugar Land, TX

My dishwasher was not working a repairman came out indicated to me it needed a pump of some sort the next thing I know I mean charged another $75 and they send a plumber out and the plumber indicates to me that this is not a plumbing issue so I’ve had to pay two things for one issue and I’m really not happy about it that’s about my problem is still not fixed month going on now six weeks I don’t

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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David Horner Coeur d'Alene, ID

Did a great job in a very fast time for us. We got in at the right time and work order and tech got it all done in one day!

4 years ago

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Leyla Edinc Winter Garden, FL

I had problem with my sink. I wrote e-mail to open the claim. Same day they answered and got appointment for next day. Customer service is excellent.

4 years ago

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Frank Schook Copiague, NY

I was under the impression everything would be covered but overall I understand and very satisficed with the service, tech and product.

4 years ago

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Orin Bey

Our upper AC unit stopped working. Technician came & checked it out, gave us a diagnosis and never submitted a ticket to CHW. When he left, our lower AC unit was now not working. We called the company multiple times with no response all while having to endure Georgia’s heat wave. Now, with the additional issue of the lower AC unit we had to pay the service fee again only to find that the first technician never turned our lower AC unit back on. The second technician came, wrote a ticket and CHW denied our claim. So, we’re out $170 with nothing fixed that could’ve went to repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Ronald Harris St Louis, MO

We've been waiting on our voucher to recieve a new microwave. We did not know wed have to pay someone to install our over head microwave. Kind of disappointing. As well as the voucher may bot even cover the kind of .microwave we need . Kenmore

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021

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Latosha katrice Birmingham, AL

My one complaint is that most technicians don't respond as quickly as you need them to at your time of need. My overall thoughts is that I am pleased with my warranty

4 years ago

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Cynthia M. Mauro Irwin, PA

Very good information from my person in regard to benefits. She met my expectations & it is so nice to speak to someone I can understand.

4 years ago Edited January 10, 2024

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Gene Kahler Ennis, TX

The service tech was quick, decisive, efficient, successful and gone! Can't say any more or better. We're very pleased. Thank you.

4 years ago

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Stephen Russell Collierville, TN

I put in a work request for AC at night and had an appointment for two days out in less than an hour. Step one was done very quickly!

4 years ago

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Elise Goulbourne Detroit, MI

The issue I had was covered but since it was an accessory item it wasn’t which caused me to pay for service call and out of pocket for the fix. I feel things could have been adjusted.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Jean McEntire Philadelphia, PA

It took me several days to get a plumber and when one came the sink was broken in the process of him trying to unstop it and Home Warranty denied my claim to fit it. My sink is still stopped up and the plumber was supposed to check my running toliets which was not done. I was told I would get a call back and I never did. The customer service is awful. I have called several times, brote emails and sent text without a response. I piad Monet and got no results.

4 years ago

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Leida D Phoenix, AZ

So far, with the 2 claims I have submitted, nothing has been done to remedy by problem. One took 2 months to act upon, and my issue was not resolved. This time the tech for fixing my a/c didn't show up. When I texted him, he said his car was stolen and he was busy dealing with that. I've gotten no communication about rescheduling. I'm on day 5 without a/c. This is one of the worst companies I have experienced. I need to review my contract to see when I can get out of it.

4 years ago

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Brandis Jordan Las Vegas, NV

Your Account Executive, Nathaniel J, was impatient and came off like I was bothering him by asking questions. It was a horrible purchase experience. Additionally, I asked to speak to a supervisor multiple times at the end of the call and he wouldn’t let me speak to one. Highly disappointed by the level of service provided and quite frankly only chose to go through with the purchase because of a strong family referral. I sincerely hope that Mr. J’ behavior isn’t indicative of the customer service provided by Choice Home Warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 9th, 2021

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AJohnson Culpeper, VA

They were very polite, went straight to the work, completed it, in no time overall I was very happy with the time it took to complete the work.

4 years ago

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Barbara Barrett Edgewood, NM

You are told when you buy the warrantee that it will cover home appliances when they fail even if you are just purchased the home. Then you place a claim and they say you have no coverage. I wonder why I pay for coverage. If something fails- it isn't covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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ray mla Algonquin, IL

when i had a problem i called choice, they have been super fast and the servicemen were professional and the most important they fixed the problem

4 years ago

Choice Home Warranty Reviews