Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Roberta Apache Junction, AZ

We called and had service the next day. Very quick. The service man was clean & did his work quickly. We couldn't have asked for anything better.

2 years ago

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Holly Welson Mesa, AZ

Accused me of taking the refrigerant cover off causing the compressor to go bad on my a/c unit. When I explained no one has been on my roof since last year when I had the same symptoms I was asked so you have proof our technician did it, my response so you have proof he didn’t. I quit them, demanded my prorated money back and am contemplating becoming one of the many with a lawsuit against Choice since it cost me just shy of $7000 to have my unit replaced. My advice, steer clear of choice home warranty!

2 years ago

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Mitch San Antonio, TX

Promise a lot but deliver about half... 2 bad experiences in a row recently and their resolution folks make the customer feel like their are no options but what CHOICE says...

2 years ago

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Gwen And Jim Round Rock, TX

I ended up having to pay a third repairman 2 call visits and a filter on my own because the 2 repair men you sent would not come back and install a new filter. This was an extra 400 dollars on top of the 2 service calls I paid the repairmen you sent. Needless to say , I'm not a happy acustomer.

2 years ago

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Verified Customer

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J.B. Lat Johnson City, TN

Have not had any problems with Choice Home Warranty. They cover appliances as well. I have had a good experience with them so far.

2 years ago

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Vee Alexandria, VA

We have not made any substantial claims after paying almost $2,000.00 for a plan. A supervisor actually tried to make it seem that we have gotten our money’s worth for a repair of minor items, light switch which a was repaired in a shabby manner, repeat calls for a dishwasher and garbage disposal that wasn’t repaired properly the first time and few running toilets.

2 years ago

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Judy Danalewich Elkhart, IN

This company sucks. Told me the guy was coming out, he sent in the estimate, they denied it, we had to pay for it, then after trying to find someone who spoke English a day later they approved it. So now I have to wait a month to get my money. Leaving this company soon. You wouldn’t pay him, but you are going to pay us the exact same amount. I have not received this money yet. Disgusting company.

2 years ago

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Verified Customer

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Vernon Apache Junction, AZ

Choice home warranty has tried everything they can to not fix my air conditioner. We have had two different contractors out to look at the system and they have told CHW what needs to be done and they won’t listen to the professionals. At the present, I’m waiting for CHW to give me a e-mail to say that another company will be out to look at our air conditioner. This has been going on since 11 April. The warm weather is starting to rise and it would be nice for CHW to follow through on their obligations.

2 years ago

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Frank Jamison Menifee, CA

The company was not up front about their limitations, tried to make the contractors for my plumbing problem perform work that would have cost me more than if I did not use the warranty service, and do not communicate updated to claims via email, only via the website, which you must check every day. I emailed them to cancel service, and they still haven't reponded. If there were an option for negative stars, I would give 5.

2 years ago

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Verified Customer

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George Waymart, PA

Did not get a call from a technician . I was offered the reimbursement option but the companies in the area were not interested in dealing with the warranty company even though I assured them that I would pay them when the job was completed.

2 years ago

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TX Brokerman

the technician solved the problem and installed a new shower light fixture and we are all set. I hope you let him know that he did a great job.

2 years ago

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Melody Brun Lebanon, OH

The assigned repairmen were good two times, 3 Stoges the other two times. Late or no-show half the time, Denied claims over made-up or unsubstantiated reasons. Example: Heat pump stopped working. Tech was no call - no show on the first appointment. Then inspected the next day. Turned in the report that the fan motor was locked up, and recommended replacement. No exterior damage or poor condition of the unit was noted. Result - not approved for poor maintenance. Even though it is well maintained, free of debris, surrounding shrubs trimmed back, ect.

2 years ago

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Verified Customer

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James Knoxville, TN

I’m a little disappointed with Choice Home Warranty I’ve had two claims in both cases they offered me money and didn’t come close to replacing the item that they said they couldn’t fix. As an example, I was recently given $250 for my dishwasher. It cost me $1000 to replace.

2 years ago

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Verified Customer

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CAT TURNER Fort Myers, FL

Sent out unqualified / licensed plumbers. Never able to get a straight answer from CHW nor the technicians for exactly what work to be done. LIed to by one tech and charged $320 for expansion NOT needed. After water heater changed out leaks appeared in piping. Next tech nor CHW would give answer to what work to be done but CHW stated charge to be $775. Can not prove first tech broke the piping which resulted in having to have repiping done. RIP OFF by CHW and techs!

2 years ago

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Peggy Morales Phoenix, AZ

I paid for 4 years upfront. I've had 3 claims in year 2 of contract. They denied everyone of them. Hot water heater, pool pump , pool filter system. They told me when I took it out that everything for pool was covered except pool light. I have inground. For the 3 claims I paid the service charge and ended up paying over $1800 for claims they should of approved. I live in arizona and choice home warranty is terrible. They lie and don't cover what they say they do. Buyer beware for sure.

2 years ago Edited January 10, 2024

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Verified Customer

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Foyil Harris Buckeye, AZ

I appreciated the repair made and the tech that did the work. I was unhappy with the length of time that elapsed B4 the repairman had been sent for the repair

2 years ago

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Verified Customer

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Mary Reno, NV

I likedthe technician who came to my house,he fixed my furnace and my kitchen faucet.He was polite,helpful, and patient.

2 years ago

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Donna Palm City, FL

Dryer still making loud noises. Hubby thinks may be rollers that dryer tub is on. Installed new motor, but didn’t fix problem. Will have to complete repair sooner or later…

2 years ago

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Proud Veteran Rockwall, TX

No haggling. Commitment to plan. Worked through several repair technicians to get the frig problem identified, then made a decision.

2 years ago Edited May 17, 2023

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Flak U Washington, DC

Naveed was very professional, patient, and informative. He was able to answer all of our questions and made some excellent recommendations.

2 years ago

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Verified Customer

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Christy Mangels Seattle, WA

Choice Home Warranty couldn’t find a technician for any of my problems that I had, so I used their reimbursement program. I was told by the technicians that I hired that the work they were doing was normal wear and tear. When I turned everything in to CHW, they informed me it wasn’t normal wear and tear, and wouldn’t pay any part of my reimbursements. I was furious as they tried to pay me a tiny fraction to keep me as a customer. I hope they treat future customers better than the way I was treated.

2 years ago

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Tanya Tchemi Brunswick, MD

I like having choice home warranty. With them I know I will be taken care of if anything happens without breaking the bank.

2 years ago

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Tom Talley

Just had my kitchen faucet replaced. I had a very nice upgraded Delta faucet. I was only given a $70 Amt . That was NOT enough to pay for an equivalent replacement.,your allowances should be based on what is installed.

2 years ago

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Verified Customer

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Rod Scottsdale, AZ

I had the inspection on my pool heater performed on Feb. 24. It is now April 13th and I have NO official feedback from Choice Home Warranty on coverage of the failed heater. I have called the contractor and have learned that it's replacement is covered but…..again…..nothing has been officially offered by Choice H W.

2 years ago

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Cynthia Leppell Peoria, AZ

The Tech was on time and informed me of his arrival time. He explained and showed me the problem. I would recommend him.

2 years ago

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vicki myers Seymour, TN

Above and Beyond Plumbing is great. Great pride in their work. Keep you posted on arrival. Just a pleasure to work with.

2 years ago

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Kathy Ebner Washington, DC

I liked the convenience and knowledge that it is in place when I have an unexpected problem. I do not like the time involved in waiting for a decision on coverage or not

2 years ago

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Verified Customer

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theresa marvin Crosby, TX

I have had a policy fir several years now and always have prompt service attention and great service results. Always a good experience.

2 years ago

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Tineisa Roach Brandon, FL

I always get a quick response to my claims. Scheduling is prompt and the technicians who show up to do the work always are professional and polite!

2 years ago

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E Monte (Emonte) Houston, TX

Everything from direct communication to the approval process could be better. Instead of saying what is covered, maybe put what is not covered so people don't spend the $75 fee for a contractor to go out and not be able to use it towards the total quote.

2 years ago

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Verified Customer

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Calvin Sulphur, LA

We have been without our ref/freezer for over 3 weeks now and this is our first claim. We are in our 80's and a total inconvenience and very unhappy. The tech has been troubleshooting the outage and replaced 2 parts and awaits a third from the factory. Over three weeks without this appliance is a real problem no matter the customers age.

2 years ago

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Verified Customer

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Mike Rosenstein Bensalem, PA

Andre from Appliance Brothers was on time, polite, professional, and knew his job; unlike other companies we have used in the past. Highly recommend

2 years ago

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KAMAL AHUJA Elk Grove, CA

Expeditiously handled my claim service call, and follow up repair/replacement of appliance. It's been a pleasure doing business with this firm.

2 years ago

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Verified Customer

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Eula Dawson Greenville, SC

The technician was pleasant and timely and checked the fuses boxes and suggested duke power check the outside clamps. That was done but the problem still isn’t solved lights are still flickering.

2 years ago

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Verified Customer

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Charlie

I've had mixed experiences with the service. Initially, everything was new, so I didn't need much help. However, when issues arose with the central air and refrigerator, the service was frustrating. The technician seemed unsure, and I felt misled about coverage. While my recent dryer experience was positive, overall, I’m left dissatisfied.

2 years ago Edited January 10, 2024

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Verified Customer

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Frank Richmond, TX

Easy to contact and get the needed service quickly. They are fair with problems that may arise, and the customer service is excellent.

2 years ago

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Verified Customer

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Rose Enid, OK

The process worked just as described. User friendly on line access to order a service call. Timely response and problems solved.

2 years ago

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Verified Customer

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Faalogoifo Las Vegas, NV

Quick responses to my claims. Also, the companies that has been assigned to our requests are very professional and amazing.

2 years ago

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Verified Customer

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Sally Beaufort, SC

I have two service calls in now . One has been over a month . The second one was a no show by the tech and no way to contact them by text or phone . Their mail box was full and they didn’t respond to text messages either . Neither company was near me by at least 1 hour . We have plenty of well respected techs in Beaufort which refuse to work with Choice H W . I have been promised a copy of my written contract for several years and they refuse .

2 years ago

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Verified Customer

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Julie

They called me to discuss renewal and it just so happened I had an open claim at the time that had been marked completed when in fact it had not. When I brought up my issues with my claim he just kept trying to upsell me a new contract. Never once did he offer to transfer me to someone in claims to see what they could do. When I said, so you don’t care that I’m having issues, his response was “well what do you want me to do? I just work in renewal. “

2 years ago

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Verified Customer

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Gail Knoxville, TN

Did have quite ordeal dealing with Choice when our HVAC went out. Had to pay for the installation but did save money. Now in our 4th year and overall been pleased

2 years ago

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Christopher Lake Forest, CA

I am completely upset with CHW's lack of urgency in getting the slab leak in my kitchen repaired. I have made numerous calls to Customer Service with no meaningful results. This is the worst support I've ever received from a home warranty company. I remain intensely frustrated, because I am unable to "crack the code'"to get the kind of service that I am paying $600.00 a year for!

2 years ago

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Dani Kurtz

Why can’t you just be up front with your Pricing and discount capabilities! I don’t appreciated being quoted an amount then suddenly offered a lesser amount. If i bought a 6 year then suddenly there was a 3.5 year amount!). I felt pressured to make a fast decision and Alberto M put the original amount $700 through to be processed (yes I checked my credit card.) I will dispute it. I really wanted to go with you guys but you make it hard to like you with this hard sell technique. Just be up front and honest about your pricing at the beginning of the transaction.

2 years ago

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Verified Customer

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DeanAileen Vietri

Excellent customer service and the technician was great. He diagnosed our garbage disposal and replaced it in less than 30 minutes!

2 years ago

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Marilyn

The initial company that addressed the problem may not be the follow-up company. So there is another service charge fee.

2 years ago

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James Bradenton, FL

Quick response to issues that needed immediate attention here in Florida such as air conditioning and electrical problems.

2 years ago

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James/ Hendersonville, TN

They are lier they wouldn’t believe 4 different plumbers that my hot water tank went out We was without hot water for 21 days’ We had to pay someone to put one in. Not fair, I have sent you our bill I expect refund. They also wouldn’t fix my dishwasher The plumber they sent lied to me and them. He cut a hose and didn’t replace it We had too 320 .00 dollars for that $1440. For tank 1760 total You are a rip off I am go to BBB Consumer affiliate And a lawyer. If I have too. I have talk people into buying your brand now I am telling them to get rid of you

2 years ago

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Verified Customer

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Monika Haver

For 4 weeks I had no hot water because Choice didn’t want to pay and didn’t believe the plumbers, it was a nightmare for me. I had 4 heart surgeries and I’m not supposed to upset myself, I could have had a heart attack and all their employees were lying all the time. That’s not what you teach your employees they should be honest. We’re so they get the reviews to be the best warranty company? Paid people from China? I just wonder.

2 years ago

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Brian Bowen Converse, TX

Worst experience ever. The company does whatever it needs to and makes sure you do not get your claim paid. So bad that when I proved each time that what they were saying was false they came up with another excuse. Wasted so much money on them. They try and justify what they do but are so wrapped up in their "policies" that the consumer continues to get screwed.

2 years ago

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Kathy Doby Beaufort, SC

Claim disposal went on for app 4 weeks. Tech got 60.00 serv and never fixed the disposal He even took my disposal with him I couldn’t find anyone to do your pre-approval process locally. Cost me 445.00 nit reimbursed Open case dishwasher after 12 days and no tech found by your company to come out. Today I called and told find someone get them Pre approval and if approved I get my pop money back Again I’m having trouble finding a person to check out my dishwasher.. no success tiday 4/19/23

2 years ago

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