Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Tyrone Allen Dallas, TX

I received this warranty from my real estate agent. I submitted a claim for my ac. The technician didn't completely check my ac but he found a problem. He did not fix it. 2 weeks later something else broke on the ac. 2 weeks later. My ac went out. No repairs were made. I had to replace the ac myself. Awful company, bad service and it will cost you more to repair your home yourself after choice.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 13th, 2020

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Peesinpools4fun USN Chesapeake, VA

This place is a joke. We had to pay $1600 to get a compressor replaced because they wanted to loophole us and say proper maintenance would have avoided it. We haven’t even been in the house a year. Our AC is out of refrigerant and they denied our claim again stating that the previous company installed in wrong and it was our fault. We wouldn’t be in this situation had they honored the contract and covered the part like they were supposed to

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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Carlton Thompson Memphis, TN

This company will not help their customers. I have been without air since June 16. The company sent their tech out who told them my entire system needs to be replaced. They stated that he told them no failures were found. Later I hired two of my own tech to come out and they confirmed my entire unit needs to be replaced. I advise you stay away from this company. Carlton Thompson

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 13th, 2020

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Erica K Garcia Jacksonville, FL

No one from Choice company has ever called me back regarding my claim or what the ETA would be in repairing my washing machine. My washing machine has been broken since last Friday, August the 7th. I am having to take my clothes to a laundry mat in the meantime while waiting to be repaired.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we authorized the technician on 8/11/2020 to order part for repair. Please contact your technician to get placed back on the schedule once part is received.

Aug. 13th, 2020

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Regina Jones-Austin Campobello, SC

The technician was friendly, courteous and professional. He completed the repairs in a short time and was one his way! What more could you ask for?

5 years ago

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Joshua White North Fort Myers, FL

I don't like the fact that every time I have a claim there's always something that you guys do not cover. The whole point behind a home warranty should be if something fails you cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty wesbite, under user agreement.

Aug. 11th, 2020

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Cheryl Brandon Baton Rouge, LA

My technician arrived on time, did his inspection, submitted results to Choice Warranty and then had to wait for Choice Warranty’s email/contact approval to do the job. What I was told via online and phone call this would take TWO HOURS TO PROCESS BY CHOICE WARRANTY. IT TOOK NEARLY 8 hours!, This is unacceptable!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 11th, 2020

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Trevene ,

I hate this company and do not plan to renew my contract once its ended. They do not follow the recommendation of any of the techs that they send out to repair services. They deny and send back info that is contrary to what the service tech had recommended. Two claims and all denied base on what Choice feels. Very very disappointed and dissatisfied. I have a appealed my case and will take them to court if necessary because I have no power and they deny fixing my breaker box.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 10th, 2020

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kim parker Dallas, TX

Made a claim for an air conditioner. Service person came out to look at it then sent in recommendation. It was immediately denied. Claim office read from a script and informed us that we needed a matinance plan for the warranty to be valid. When we asked about that we were told "oh we don't say anything about that when you sigh up"

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2020

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Gaillina Snellville, GA

Love this company. When I call my claims of set up amediately a technician is called amediately and I'm all set amediately

5 years ago

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Gunnar Palm ,

I have been trying to get my washing machine fixed since May 28. Choice warranty keeps just telling me it's in their approval department and that I'll hear back within 24 but they never do. They do not honor their contract. They do everything in their power to avoid answering questions. I call to talk with a supervisor and rarely get called back. No one seems to be able to directly contact the approval department to find out what the status is, they just say to call back and never do anything!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter and handle accordingly.

Aug. 11th, 2020

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Ken Easton, PA

You suck. Repair person showed I paid for repair. You declined payment. When I purchasedEVERYTHING was covered. No not so much. I’m a developer currently building 350 homes an will make it my Mission to insure you get NO business from my clients and will advertise against you at every trade show I participate in. Your follow up email from supervisor never appeared. Your credit card sure worked when I bought policy. Unbelievable performance never again and I’ll do my best to insure nobody I know comes to you. I wish there were negative stars to give

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under User Agreement.

Aug. 10th, 2020

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John Wilson Dallas, TX

Our last problem was very easy and the tech fixed things to "like new" condition. We are very satisfied with the service.

5 years ago Edited September 14, 2021

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Ray Reyes Fuquay-Varina, NC

Everything was fine until I saw that I got charge $60.00 for a phone call service and if I knew it I could it do it online and save the money. that $60.00 is a rip off.

5 years ago

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DIANE De Milt Rio Rico, AZ

Whenever I have an issue they assign a company immediately. Their technicians are pleasant and honest. It is a pleasure to deal with this company.

5 years ago Edited September 14, 2021

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Mary Fritz Mableton, GA

I would rather rate the company, Simply Plumbing LLC, that was hired to do the repair. They were excellent. Everything else was accomplished online, either web or email. No human interaction.

5 years ago Edited January 10, 2024

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Chris M New Lenox, IL

Julio from Sears appliance repair was awesome. You got the job done correctly in under 20 minutes. I am so thankful for choice home Warranty,

5 years ago

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Lisa Vassele Kokomo, IN

The waiting period for service is far too long. I'm finding out the reason nobody wants to work with you is because they have trouble getting things actually repaired with the proper parts or payment for the work they do for you. Not a good feeling when the repair people tell me these things. Also I've heard this from more than one contractor.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 10th, 2020

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Hema Ramakrishna Bettendorf, IA

Its impossible to cancel choice home warranty even after the contract is expired. I contacted them over phone and as soon as i mentioned about cancelling the policy, they kept transferring me to various people, i was on phone for more than 1 hour and still could not cancel. They have started charging me eventhough my card information in the account is expired. Very poor customer service! Their website does not provide an option to cancel as well. Never buy a warranty which you cannot cancel easily. I am still trying to see if there is a way to cancel

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 3rd, 2020

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Walter Burbach New Orleans, LA

The technician missed to appointments. He called me today from Home Depot and asked what faucet that I wanted. I gave him the model number and Store SKU number and I told him I would pay the difference. He said he would call me and let me know. I never heard from him, so I tried to call him to see if he was coming and he would not answer his phone. Then I get an Email stating that my claim was reassigned. I paid him $85.00 in Cash and got no receipt. I am not happy with K&K plumbing repair. I've been without a kitchen faucet for 6 days now. I'm really not happy with his service.

5 years ago Edited October 13, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 4th, 2020

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Jean Ndjongo Pomona, CA

I selected your company because of the advertising and was expecting the good service that you advertised None of that came through with my experience. None of my problems was solved Therefore I will have to buy new equipments that I should have done without signing your agreement. In short I am not please with the service Thanks

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 4th, 2020

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Karen Cooper Summerville, SC

Quick and professional. Gave me a good price to replace my refrigerator that was way too costly to be repaired. We are very pleased so far.

5 years ago

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Joe Khawaja Minneapolis, MN

Fantastic service. Ease of use of the digital options and scheduling of appointment. No need to talk with an agent and holding the line for a long period

5 years ago

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David Barus Port Charlotte, FL

Quick reply to problem. Cost is low. Allows for ease of mind in buying a new used home. Had 2 problems, both were fixed the same day!

5 years ago Edited September 14, 2021

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YVETTE BLANC Hialeah, FL

CHW'S CUSTOMER SERVICE IS QUICK AT RESPONDING TO ANY SERVICE REQUEST . CHW WORKS ON THE ORDER AND PROCESS THE CLAIM IMMEDIATELY. THANK YOU CHW

5 years ago

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JoAnn Dulaney Summerfield, FL

I am not very happy that it takes the technician two trips to my house only because the A/C company has to wait hours for CHW to give the authorization to do the work. Then have to come back the next day to finish the job. Just crazy !! I have no idea why it says amazing on this but they are far from amazing.

5 years ago

Reply from Choice Home Warranty

We sincerely regret to hear that you were not satisfied with services provided. We strive to provide the best customer experience and hope your next experience meets your expectations.

Jul. 31st, 2020

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Nancy Ziegler Murrells Inlet, SC

Anthony was exceptionally helpful and able to get us a coverage plan we could afford! He was professional and courteous!

5 years ago

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Shelita Harvey, LA

I had a bad experience with my first call in the company you all send out didn't do the job all the way i send a claim in for two bathrooms they only done the master restroom nothing in my guest restroom and i had to pay another company out of my pocket so i will be calling in to cancel my policy

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 31st, 2020

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Marie Jeannette Moore Las Vegas, NV

Well called staff very professional very excellent service always answer all questions help when need vo is always there in help hand

5 years ago

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Theresa Ross Sulphur Springs, TX

Kurt was great to work with to make sure we were covered and at a great price. He was professional and recapped what I was purchasing

5 years ago

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kim wilson Lexington, KY

It was nice for the repair man to show, I was disappointed that it could not be fixed and you feel a new refrigerator is cheaper. Problem with the amount is I cant find a fridge for 499.00 dollars.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Mlsisme Upper Marlboro, MD

My initial appointment to repair my garbage disposal was 7/22/2020 from 3p-8p. No one came or called. I was rescheduled for 7/25/2020, same time window, and the technician arrived at my home at 8:30p.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 28th, 2020

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Crystal Smith-Benchik Lake Station, IN

We were very happy with the service we had and thankful the technician wore a mask. He was very polite and made my freezer work!

5 years ago

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Tony Cole Aurora, CO

Adam D is a scholar and a gentleman. I had a MUCH better experience talking with him than I did with American Home Shield.

5 years ago

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Mindy Carlock Midland, TX

Needed shower faucet replaced as it would not turn off w out dripping. Would not cover to replace with the same as what I had and would not cover fixing hole in wall needed to replace faucet

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 27th, 2020

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Danny Bensley Kennesaw, GA

Awful. Temp outside has been 93 or better since Saturday when I made the call. Took 5 days to "fix" the AC a month ago but here I am again. Just got a note a few minutes ago that they added 3-5 days for "Parts". Not sure why we are waiting for parts on a replacement unit that I assume is new. I do know that when someone finally calls me back from service, that they won't be able to answer my question. Any chance the call could be monitored to "improve customer service". :) :) :)

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 27th, 2020

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LN0113 Oxford, OH

My AC was working when we got our policy, but choice decided that it was an issue occurring before our policy. The issue was a leak and the AC having no refrigerant. I'm not clear how Choice could know when this happened, but do not use them. I am stuck with them for the rest of the year shelling out 40 dollars for them to provide me zero assistance.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Jul. 23rd, 2020

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michael bouldin Talladega, AL

This great service. Made claim and next I new appointment set with date/time and company name. Problem FIXED! Thank you so much for your service.

5 years ago Edited September 14, 2021

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Chins Scottsdale, AZ

I got assigned a Technician only after 24 hours after submitting the claim and then the assigned technician’s appointment was only after another 24 hours and then the technician never showed up... the technician didn’t answer my multiple phone calls or texts...I had to speak to Choice more multiple times to get a new technician and finally the work was done after 3 and a half days...I had to suffer through the heat for over 3 days...I had to buy a portable AC due to all the delays...overall this is a very bad experience for me...

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 23rd, 2020

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Angel Soto Henderson, NV

First claim, couldn’t understand a word the lady was telling me. Finally she said a provider would get back to me in four hours. It’s been three days, nothing. Tried to call, was put in hold, chose to be called back as one of the phone options and nothing! It’s been More than 24 hours now. I’m about to cancel this piece of crap policy.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Lana Gier Katy, TX

The technician was very professional and knowledgeable. He was also very personable and made sure I was happy with the work.

5 years ago

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Ronald Cleveland, OH

Answered my call right away and were very nice on phone. Sent Sears repair person out in just a couple days. Now waiting on parts.

5 years ago

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robert patterelli Ontario, NY

I like my representative was looking out for me and my finances and no pressure whatsoever. Gave me a great deal and I can pay in 2 payments.

5 years ago

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Jim Paull Maryville, TN

I had to use a tech of my choice, the reimbursement process is very cumbersome for a claim / cost that totaled $133.00; I can understand it if I was replacing an entire unit and thousands of dollars. With this experience I will probably go back to my original home warranty company when this expires.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 21st, 2020

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Nancy Pickett Forney, TX

LIFE SAVER. Always quick easy and painless. No hassle transaction. Always send out experienced and certified technicians.

5 years ago Edited January 10, 2024

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crystal marello North Port, FL

Horrible. I have submit a claim for not having any water in my home. The first time a tech came they guess and what’s wrong and fix things that I had to pay out of pocket. A couple weeks later NO WATER again so I had to pay AGAIN for them, they didn’t fix anything. This was the 3 time and YOU all never dispatched anyone. I had to find my own person and. I was 3 days with no water in my home waiting for you all to find someone

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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betsy stewart Roswell, GA

I like that you offer such good rates for senior citizens. The agent is spoke with was very knowledgable and was patient with me.

5 years ago

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Callie Crews Lakeland, FL

The techs that came out and fixed my refrigerator and put in a new garbage disposal were very professional and did a great job!!

5 years ago

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Keisha S. Baton Rouge, LA

What I like about Choice Home Warranty is their quick response to your claims. This is my third claim and I'm pleased with the services provided.

5 years ago

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Dawn Rye Spring Hill, FL

I am very disappointed in the service I have received from you company. I will never recommend anyone to use you. I am a realtor and I will be taking your company off my preferred provider list. There has not been one claim that went smoothly. I am still waiting for someone to come fix a circuit breaker that the tech lied and said we were not available. We waited all weekend to just read a not on our account stating we were not available.

5 years ago

Reply from Choice Home Warranty

We sincerely apologize for the convenience. We have submitted your claim to be reassigned to a new technician. Once your claim is assigned, you will receive an email with the appointment details.

Jul. 17th, 2020

Choice Home Warranty Reviews