Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

star star star_border star_border star_border

Richard Enck Saco, ME

Poor service. Currently waiting over a month for a repair for an inoperable appliance. Another repair stopped working and a new claim had to be filed for a second repair. Two other claims were taking so long for repair that I ordered the part and did the repair myself.

3 years ago

star star star star star

Remille Ables Augusta, GA

I just started with this program and so far it was easy and affordable to enroll. Haven't had to do a claim yet since I'm fairly new.

3 years ago

star star star star star

Jeff Berman Atlantic City, NJ

The response was quick. I only waited a day to get the results. I expected an argument which to my surprise, never happened.

3 years ago

star star star star star

Jean Meridian, MS

I like Choice home warranty, because they do all the work for me. I don't have to get my own technician like I did before with another home warranty.

3 years ago

star star_border star_border star_border star_border

Yuriy Leyzerov MA

Terrible! WE have washing machine that needs to be fixed. They sent one technician that said it is not fixable. They sent another technician who said it can be fixed and sent report. Choice Home misread the report and denied the repair. I called them, they asked to appeal and assigned manager. Manager didn't do anything. I called numerous time finally they requested another report from technician and denied again. Technician reported that suspension leaks and need to be replaced. They assumed that this is not normal tear and wear and come up with another excuse to deny repair. TOTAL SCAM!!!

3 years ago

star star star star star

Catherine O' Neill Miami, FL

The dishwasher technical who came to fix my dishwasher is excellent - friendly, timely and very professional and experienced in his profession.

3 years ago Edited April 24, 2023

star star star star_border star_border

Lucia Frankfort, KY

They dragged their feet for two weeks on my furnace, then suddenly when I mentioned the attorney general, things speeded up. I was using portable space heaters for 2 weeks so no telling what my electric bill is going to be.

3 years ago

star star star star star_border

Bernadine Beaumont, TX

Too many Tele marketers working unprepared. Not trained to give satisfactory solutions on the other hand 50 /50 once a tech comes out some problems solved some not

3 years ago

star star star star star

Alvin Mitchell Orlando, FL

The service is outstanding. Once a claim is submitted, the work is usually completed within a couple of days, unless a part has to be ordered.

3 years ago

star star star star star

Carolyn Columbia, MO

The person who came to work on our dishwasher was very knowledge and patient. This is the first time I have ever used a home warranty. Very Good

3 years ago

star star star star_border star_border

Nadine Johnson Tampa, FL

Takes time to schedule inspections based on contractor's schedule, then approval for repairs and then schedule to complete repairs. None of the contractors have been local and no recourse w7hen they do something wrong

3 years ago Edited June 22, 2023

star star_border star_border star_border star_border

William Ponte Vedra, FL

the fact that you waste time with a forced buy out after tech sent out , final buy out accepted is at least 45% less than needed to replace range of equal options and removal of old. In addition, forcing me to buy at lowe with gift card that will take 30 more days to get is inconsiderate, unbusiness like and different than competitors. I have 4 children and make 3 meals a day without a stove!!!!!!!! would not recommend choice, and considering canceling my 3 policies. VERY DISSAPPOINTED!!!!!!!!!!! Yes amazing in the worst way

3 years ago

star star star star star

Alejandro San Antonio, TX

Have been with CHOICE for many years. Always very professional and on time response to my needs. Never have had any problems.

3 years ago

star star star star star

C W Mobile, AL

Customer Service Rep (Ken?) was very helpful. I wasn't sure if my AC concern was covered. He addressed my questions and filed the claim.

3 years ago

star star_border star_border star_border star_border

Lori Doyle Seguin, TX

Where should I start!!? They take forever to schedule an appt, once they find a contractor, they send out a (false) appt time frame that isn’t confirmed with the contractor. So, you sit around waiting for a 6 hour time frame that’s not even scheduled (may even be the wrong day!!). You pay a 75$ fee, even if they can’t fix the problem for whatever reason (too old, broken, not covered…there’s always an excuse). No organization, no follow thru, no attention customer service, etc etc. So, unless you have nothing better to do with your time and money- do NOT use.

3 years ago

star star star_border star_border star_border

Maria Fort Lauderdale, FL

The assigned technicians for 2 different appliances left repair issues unresolved. The AC repairs were denied because they were “maintenance related. The refrigerator water filter was not fixed after a couple of visits and is still not working.

3 years ago

star star star star star

Emmanuel Saintil Port Saint Lucie, FL

The technician was on time and very professional. If I ever have a cooling problem again, I will greatly ask for the same technician.

3 years ago

star star star star_border star_border

Brenda O'Donnell Tempe, AZ

It is difficult to actually speak to a representative until one has to argue with replacement value of an appliance. What it actually cost to replace an appliance, is far from what you are given to replace it.

3 years ago

star star_border star_border star_border star_border

Gloria Wray Fredericksburg, VA

Most claims are rejected, and when they are accepted, the job may not get done. Service technicians seem more interested in the $45 they get for showing up, than in completing the repair. Good service people refuse to work with choice home warranty. I have wasted so much money with this company and I am still waiting for the technician to return to replace the display on my oven.

3 years ago

star star star star_border star_border

Glenda Richmond, VA

I had to wait longer than what I wanted Unplug my toilet 2 hours later clogged again I had to call another plumber than pay for it out of my pocket and they found a product in the pipeline and repair it

3 years ago

star star star star star

william nelson Orlando, FL

I just recently had a water leak on the garbage disposal. The service provided fix the issue in like 10 minutes. I'm so happy 😊

3 years ago

star star star star_border star_border

margaret cisse Bridgetown, 08

I liked the service contractors they worked with like Sears. I did not like how they evaluated which systems to approve/deny. Some of their customer agents needed further training.

3 years ago Edited January 1, 2024

star star_border star_border star_border star_border

Isela Zepeda Fresno, CA

They just waisted my time, I waited almost 3 months for a tankless water heater and send 6 different companies but weren't able to make it happen because they wanted to get paid first. This company doesn't pay them. If those companies are lucky they get 40 to 50 % of their jobs. Also with a house heater it say it will be cover. Then on the exclusions say it doesn't cover what is broke in your heating system 🤔. It's like saying it will cover nail 1 to 4 and 6 to 9. But excludes 5 and 10. Horrible company

3 years ago

star star star star star

Carletta Henderson, NV

The way you always send a tradesman within a day of my request and the ease to call if I need to. Thank you so much for your wonderful service!

3 years ago Edited January 10, 2024

star star star star_border star_border

Maria Phoenix, AZ

I am hit or miss with these guys. Seems like they like to come out quick generic fix and move on. I do enjoy the peace of mind of having a warranty but now question if they really care

3 years ago

star star star_border star_border star_border

Linda Tampa, FL

I am very unhappy with this service. It takes days for someone to get out for the service call. I just had a plumbing issue and I paid for a plumber to come so I could get issue fixed in a timely manner. I would never renew contract.

3 years ago

star star star star star

anynomous Thornville, OH

The technician worked with us to find a better time for him to come to do the repair. He was prompt, efficient, and friendly.

3 years ago Edited January 10, 2024

star star star star star_border

Michael Kanthal Hoffman, NJ

The service date for the plumbing Contractor was scheduled very quickly. However there was some confusion about what WAS and was NOT covered by the Warranty.

3 years ago

star star_border star_border star_border star_border

Debra O'Berry Jacksonville, FL

Choice Home Warranty has always been good up to this last time. They came out and the problem was not resolved and I have called Choice home warranty back twice and have been told someone would call us to set up appointment. Going on a month snd no one has called us or set up another appointment. The company that Choice claims the appointment is with has no record of a repair order.

3 years ago

star star_border star_border star_border star_border

Erin Myrtle Beach, SC

My hot water heater died and I contacted choice warranty for service. It was 2 days and they were unable to find anyone to come help me. I had to contact a local company and had the hot water heater replaced. A day after I paid $1400 to have the hot water heater replaced I received an email from choice telling me to find my own technician and all this paperwork I could have the company fill out and to send pictures. It was too late. I had it replaced at my expense. In this instance the home warranty came up short and I am very disappointed.

3 years ago

star star_border star_border star_border star_border

DAVID BURTON MORRIS Excelsior, MN

First, the AI woman was an idiot! Had to repeat and repeat myself. Finally tried to book on line. Also a complete disaster as the site doesn't let you write what the problem is, making you chose from a drop down menu. So I called. The guy I spoke with I believe English is his second language. They didn't inform the plumber that they needed to call the tenant, not me. It's a rental. So they call me and say they are on their way. Told him to call tenant. Apparently he showed but wasn't happy about the snow on the sidewalk or something and left. Complete disaster, top to bottom.

3 years ago

star star star star star

Judy Belanger Presque Isle, ME

It was quick and easy to get signed up. The representative was pleasant and went through all my options and he was easy to understand

3 years ago

star star star star_border star_border

Andre' Robinson

Great company so far. They are military friendly. However; I don’t like that I can’t make multiple claims on appliances online. My refrigerator and oven are having issues. The system made me do 2 separate claims.

3 years ago

star star star star star

Evelyn Collazo The Bronx, NY

customr service rep. was very polite and respectful, understood my concerns, and was very understanding and process my claim with no problem.

3 years ago

star star star star star

Allan Ebbin

I had a positive experience with customer service; they addressed my issues promptly and even reimbursed me for a refrigerator replacement when my ice maker failed. However, I faced significant delays with my microwave replacement, receiving the wrong size and waiting months for the correct one. Overall, good service but improvement needed in handling appliance replacements.

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Sharon Grantham Elyria, OH

Choice advertises service in 24 hours. It’s been almost 2 weeks and we still a technician has not been here to access the problem with our dishwasher. Whenever the technician does come it will then take another delay waiting for a decision and action taken to correct the problem. It appears that more technicians are needed to keep up with your 24 hour commitment. If that’s not possible, let the customer contact a technician that can work with you to correct the problem in a reasonable time frame. We are VERY DISAPPOINTED in your service!!😩

3 years ago

star star_border star_border star_border star_border

Linda Pearson London, ENG

The repairman could not reach anyone as it was President Day. He said no other solution other than to make another appointment for a week later. That meant another week without a refrigerator. I really believe that a solution needs to be found when it is an important appliance. That must be used each and every day. This is the second or third time that I’ve had a problem and I have 12 policies with you with either refrigerator, heater, or air conditioner. There must be additional solutions for these problems to be solved.

3 years ago

star star star star star

Sammie Arlington, TX

I’ve had a fast response both times I have called. Quick repairs both times, Quality service. So far I am very pleased.

3 years ago

star star_border star_border star_border star_border

Sharon New York, NY

My furnace developed a leak and they sent a HVAC that came early November. The vendor said I needed a new furnace and CHW refused saying the part would have to be found. Even though it was a very old furnace. The vendor says they finally found the part and are missing a piece to install it. This is now going on FOUR months later, and I am still waiting. When I contact CHW, they simply say you have to contact the vendor and wish you a great day. The vendor can’t do anything without approval from CHW so you see the dilemma…

3 years ago

star star star star star

Edgar Olivieri Killeen, TX

I was in Choice before and I changed to Select to save some money. I am back Choice because of the fast service and customer attention.

3 years ago

star star star star star

Judith Isham Carroll Austin, TX

The technician who came to my condo was very personable and explained and showed me exactly what was wrong/happening to my HVAC unit.

3 years ago

star star_border star_border star_border star_border

Morten Nielsen Redlands, CA

Kept making an appointment with a plumber who wasn't qualified to work on the particular issue. I pointed that out right away but they insisted it would be fine. The plumber kept cancelling the appointment for the same reason, but I got absolutely no notification about the cancellation, and several times waited at home with no one showing up, wasting taking the day off from work. It has cost me more in lost work time than it would have cost me to just pay for the fix myself.

3 years ago

star star_border star_border star_border star_border

Trish

In the last month every claim was denied approval for fixing and then when I tried to appeal it my case managers never even responded ton emails or phone calls. Some one else would, but it was only a denial service. So paying for some one just to say that its normal wear and tear on items but then denied service. We canceled our policy. We had never ran into this issue before. So not sure why everything getting denied now. And what I consider normal wear and tear on items isn't considered normal in your terms so just seems very subjective.

3 years ago

star star star star star

Dave Gambino Knoxville, TN

They were VERY professional. They even brought a carpet to wipe their feet and shoe covers. They fixed my plumbing issue without issues.

3 years ago

star star_border star_border star_border star_border

Ketrin Adam Washington, DC

This company is difficult to get ahold of and there's no easy way to dispute/appeal a claim. They do not deal in emergencies, however, every item you'd need a home warranty are emergency items (hot water heaters, AC units, stoves, etc). Inevitably it takes so long to get this work completed it'd be easier to just pay for it yourself rather than dealing with the aggravation of using a home warranty.

3 years ago

star star star_border star_border star_border

Phil Dayton, OH

I bought a warranty for my son and he called 3 weeks ago for a repair on his dishwasher. The guy came out and said he needs a new control panel and it would be a few days. He had tried to reach out to this guy and no one answers the phone. This has been going on for 3 weeks not acceptable.

3 years ago

star star_border star_border star_border star_border

Marc Torgerson Lawrenceville, GA

This is a scandalous, underhanded, lying, deceitful company. You do not want to do business with under any circumstances! My 23-year-old AC unit finally bit the dirt. No thanks to the second Tech they sent out, putting the wrong capacitor in, and blew it up !! Second tech told me thats what caused it to burn up. And they blame me!! Seriously this company is more than pathetic. I would say that they are totally worthless. But then again they can always be used for a bad example!!

3 years ago

star star star_border star_border star_border

Valerie Marion, IN

It is difficult to get a claim processed. Two weeks when your washer is not working when you have a family is too long. No response when it is -35 Fahrenheit and your heater is broken and Choice does not reply. Then when they do, they send, a 'were sorry we weren't able to help you ' email.

3 years ago

star star star star_border star_border

Mary Hubbard, OR

I’ve used the service twice and mission accomplished. But not without miscommunication. I still have not gotten a receipt or report on the equipment that was replaced in Jan 2023.

3 years ago

star star star star star

Carolyn Clio, MI

I like it when you call with a problem they get someone out as soon as possible to solve the problem or tell you what to do about it.

3 years ago

Choice Home Warranty Reviews