Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Jennifer L Liberty, MO

Worst customers services I've ever experienced. Almost a month with air conditioner problems. The first tech. didn't get the problem fixed properly and still no answers on when our air conditioner will be installed because they "ordered the wrong" unit. All of this while they choose to blame the pandemic for lack of air conditioners and refused to let us speak with a manager or supervisor. DO NOT BUY THIS HOME WARRANTY unless you want the run around when something goes wrong...

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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April Tyler Mount Holly, NC

Asking me to do a review is not good because i still have not gotten a plumber out here and my problem with ac unit needs more than a bandaide it needs a whole new system not just a compressor. I am not a happy customer. Oh and electrician git his service fee just to say we need to put in a dedicated line

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Patricia Ann Lyons Pontiac, IL

My ac got fixed in just a few days. Warranty people are polite easy to talk too. it's been 2 months and my furnace is still not fixed tho

5 years ago

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stan Rochester, MI

With the help from Tracie A, I decided to enroll in your warranty program, and the credit all goes to Tracie for her tremendous support.

5 years ago

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Nina Turner Charlotte, NC

He was very professional , friendly and knowledgeable about other equipment. I will use this service again in the future.

5 years ago

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Kathleen Spencer Cordova, TN

The AC repairman came out within two days and he was very very nice. Choice home warranty responded to my request very quickly. I was very happy.

5 years ago

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Evelyn Gill St Louis, MO

Choice Warranty started working on finding someone to solve my problem quickly. I was pleased with the company that did the repair.

5 years ago

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Hollee Sloop Atlanta, GA

Adrian was very professional and helpful! Thanks! I have been a CHW customer for 5+ years and I have mostly been happy.

5 years ago

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John Roberts Houston, TX

I have had a policy for two years and the first time I called in to have my A/C repaired the claim was turned down due to my unit not reaching its life expectancies. This unit has been in place for 13 years, and they said it wasn’t covered. I will be canceling my account due to this. I am extremely dissatisfied with the process of these company, I do feel like I was lied to and was sold a bad service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

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Morgan Ratcliff Springfield, IL

I am very unsatisfied with the service I received from Choice Home Warranty, NOT the technician that came out. My appliance was not repairable so I was told it would be replaced and that in lieu of replacement, I would receive a check. The check that I was offered is no where near close enough to cover a replacement. What is the point of having a home warranty company if I’m still having to pay for the cost of replacing my items. I will not be using this company again.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

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Marcia Cullen McKinney, TX

Technition advised new unit, however your company is only agreeing to install a very expensive part ( compressor) on a 21 year old A/C unit. An A/C problem will likely happen again in a year or so, and we’ll go through another expensive fix, while I endure another week without A/C in Texas. I’m not convinced that you put your clients first. My policy with this company runs through 2022, so I feel locked in. I’m on a fixed income with a health condition. Lack of A/C in Texas in the summer should not be an option.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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Capnkirk Chicago, IL

Won’t fulfill there part in repairing my ac compressor although your certified technician says it is due to normal wear and tear-I’m making it my know on all my personal social media and asking all my friends to share to all their friends daily how you treat your customers and once I receive the copy of your technicians report I will do my best to make and keep it viral

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

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Katie Elkton, MD

Choice Home Warranty is a scam. They do not cover anything. We had to pay out of pocket for what we would call a mechanical failure but because we didn’t have the maintenance records from the NEW HOUSE we moved into they refused to replace our outside AC unit. I will be cancelling our service and hope we get our money back for this waste of time and money. This is just a scam and they will find any way around not replacing anything.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under, User Agreement.

Jun. 23rd, 2020

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Zhanna Bur East Jordan, MI

Choice Home warranty is a scam! Attorney General of Arizona filed law suit against CHW for scamming their customers. I had this scamming warranty and cancelled it after my Airconditioner broke and they did not cover it. There is a facebook website Chouce Home Warranty Scams check it out before you sign, and see how many scammed former clients of CHW there sharing their experienced of being scammed by CHW. Consumers be aware!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement .

Jun. 23rd, 2020

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John Balmores Honolulu, HI

The tech. was very knowledgeable. I want to thank Choice, I live in Honolulu and Las Vegas and the repairs the condo was handled in a good manner.

5 years ago

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Janet Jiles Gainesville, FL

Choice had a service member in my home less than 48 hours and I live in a rural community . These people are spectacular

5 years ago

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Marion Ray Fort Mill, SC

It takes a long time to get things done. I’ve been waiting for nearly a week for my AC to be fixed and now you want more documentation. I’d give you 1 star at this point, but at least you finally got a tech out to my house.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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G V Frisco, TX

Was very satisfied with overall experience. Was able to start my claim online and got prompt response with a service date notification.

5 years ago

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Jesse Hall Albuquerque, NM

I appreciate the customer service. The representative was not pushy. Choice Home gave us a great deal on the warranty. Thank you.

5 years ago

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Alicia Soltero Atlanta, GA

When I filed my first claim with choice for the garbage disposal and microwave I was told that I would only pay one service fee since they both fell under appliance. When the tech showed up to diagnose my garbage disposal and I asked about the microwave I was told to call Choice back. The Rep At Choice told me I had to pay for another service fee since this technician wasn’t able to do both. She said most of the time they can do both but when they can’t then I have to pay another service fee. I feel like this luck of the draw system is unfair

5 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration ; however, a service call fee is due for each claim you filed. Please visit the account center for further details

Jun. 17th, 2020

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Delores Smith Kennesaw, GA

My experience talking to Ralph B was very informative. He answered my questions and helped me to understand the product/service I purchased.

5 years ago

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Jeanne Burdick Commerce City, CO

The tech arrived on time. found the problem, located the part. went to purchase it came back fixed it within the time frame I was given.

5 years ago

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Denise Bridges DeSoto, TX

The tech was on time and courteous. The microwave could not be repaired. Choice made me an offer and I will be replacing it.

5 years ago

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Pam Columbus, OH

They have sent quality people to deal with whatever problem I have with the new condo. And they come quickly and are professional and efficient.

5 years ago

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Jerry Davis Granbury, TX

I needed quick response to my AC problem but it took 4 days to resolve! When their are special needs people involved, your people need to be more responsive

5 years ago

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Eric Brown Humble, TX

The value and security of having a reliable option when it comes to the managing of expenses of homeownership. Good response times and great technicians !

5 years ago

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Sarah Bauriedl Troy, MI

My washer broke. They sent a technician out. To repair the machine he was $107 over the choice warranty limit so they wouldn’t allow him to order the parts. They said my washing machine had a pre-existing condition so they wouldn’t replace it. I appealed the claim. I called and emailed several times and can’t even get a response back. I am cancelling ASAP.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

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Rick Kullerstrand Friendsville, TN

Had trouble figuring out my policy number. Once that was resolved things went fairly smooth. When tech got here problem was repqired in minimal amount of time

5 years ago

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Donna Wicks Vicksburg, MS

The claims person was very friendly and helpful. I like the idea of getting my own technician and getting reimbursed by CHW.

5 years ago

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jonathan beets Phoenix, AZ

Everything worked out fine, but it's all automated. A robot called me. It also didn't allow me to schedule a time. He just said when he was coming it and if that worked.

5 years ago

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GwynG Buffalo, NY

You helped me fix my fridge right away. I need to know I have someone to back me up. The guy was great. He was on time and polite.

5 years ago

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Pamela Varda Cleveland, OH

After my phone call Choice responded quickly to tell me they were contacting service. The next day I had an appointment.

5 years ago

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Yelena Malinovskaya Elkhart, IN

The worse experience I’ve even had. I am trying to get a hold of somebody for 6 days after they sent my swimming pool claim to a case manager (Eddie S). I left 3 voicemails and two emails - nothing back. Called customer service 10 times answered they just tell you they are too busy. Don’t waste your money. My pool is about to collapse and I explained that to customer service. Even after they upgrade claim to expedite service - nothing is done on their part. Horrible. I have been their customer for four years. Definitely waste money. Never again

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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James R Younker Round Rock, TX

Michael was very easy to work with how to explain how the system work. I'm going to recommend you to some of my friends.

5 years ago

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Tj Haynes San Antonio, TX

It took 17 days to replace our water heater. The account manager had no authority to do anything. The idea of a personal manager is a good one, but in practice it is a joke. I didn't even get my call returned. When I pointed out there were several hundred water heaters within 5 miles of my house, I was informed they were shipping one but it was delayed due to COVID. INCOMPETENCE IS NOT A SYMPTOM OF COVID. Shame on Choice for using the pandemic to excuse very poor service and operating systems.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Carlos Costa Laurelton, NJ

Well the representative was knowledgeable and really pleasant to talk to - gave me their best discount available- made me feel special- Thank You

5 years ago

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Lee Strickland Springdale, AR

Warranty was very recommended, but ended up with address getting scrambled and sitting on hold for hours trying to fix it so that random address that isn't mine isn't insured instead of my house!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 5th, 2020

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monica brooks Charlottesville, VA

Once you report a claim, its takes days before a tech or repair company is assign to the claim. Then you call choice home to get a script about the process needing more time. Then when the tech shows up, its takes days to get an approval to start repairs. I may switch to american home sheild....

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Steve Apex, NC

Awesome ... Just started with Choice and I was so surprise with their quick response and the service I received from Daniel the electrican. Thanks!

5 years ago

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TRINH NGUYEN Richmond, TX

I had used a lot of home warranty company but i never had bad experience like this time. The title company bought this for us , we didn't pick it. It takes forever to get the approval for the repair....... Specially it is a AC problem in this hot weather in Texas.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 29th, 2020

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Charlie West Bloomfield, MI

Always quick to respond in a courteous manner. Contractors always provide a timely response with repairs made as required.

5 years ago

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Keith Lay Las Vegas, NV

This company is dishonest. They promised a policy that was for full replacement costs, then changed the policy to double cap and then changed it again to the standard policy. They promise everything but when it comes time for delivering on their promise they are no where to be found. I would not trust this company. If they cant get the contract right imagine how they will treat a claim! STAY AWAY

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Marilyn Hockensmith Wooster, OH

I assumed when I went online and was given a work number that I would hear from someone buy two hours later I still have not received a call so my earlier great review is not so great now

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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ALLEN WILLIAMS Zionsville, IN

Very poor. Cant get claim people. Leave message and they are suppose to get back with you, this does not happen. I believe they do not plan on taking care of any claim filed and change claims people over and over hoping you will give up on the claim. I was warned never to work with this warranty by contractors and others who took out the warranty. I am not impressed with this company at all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Phillip Cowards Vail, AZ

Do not have an opinion at this time. Technician could not fix the problem and day’s the microwave needs to be replaced. I will give you my rating and option once the microwave has been replaced and my rating and option will be based on how long your company contact me to have a replacement and how long it take for the replacement to be installed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Dianne Moore Valdese, NC

The plumber did a great job fixing our clogged pipes. He spent the time to check them from different spots to make sure that we would not have any back up problems again.

5 years ago

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Pamela Savage Las Vegas, NV

I wouldn’t even give them 1 star. They are horrible and cover nothing. They will find something to get themselves out of claim even though you are paying for a plus plan. They take forever to respond to claims. Customer service people know nothing and are very rude and not helpful. Trust me and go elsewhere. After my 3rd denied claim I cancelled.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Johnny Fuentes Jacksonville, FL

Just signed so have no experience. Salesperson's tenacity and perseverance caught the sale. Pleasant and knowledgeable.

5 years ago

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Hilary Simmons Hyattsville, MD

They don't cover anything but the appliances and the one appliance they sent someone out to fix, the guy didn't fix anything but we paid him and you guys paid him for telling you he replaced a part that he did not in fact replace. A home filter to protect my home from sediment in the water isn't covered but you will replace a toilet if it cracks. This warranty is bogus and I will make sure I tell everyone not to get a warranty with you

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Hans Scottsdale, AZ

As soon as you receive my call you jump to the task of selecting the supplier that will call me and tell me when he his coming to do the job

5 years ago

Choice Home Warranty Reviews