Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Earleen Tudor

Waiting to long for money for replacement of microwave.

8 months ago

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Brad Hansen

Absolutely the worst experience trying to get things repaired!!!! I had to wait over 2 months for them to finally approve an air conditioner repair and then, they wanted to charge me $1650 for 'upgrades' needed. I spoke with a air conditioner service shop and they said it didn't need 90% of the things listed. The worst part was the constant calling them and them telling me they needed this or that - pictures, documents, blah, blah, blah. My blood pressure was through the roof because of these people. I finally told them to keep their $400 (which is all they would pay). It was worth it to me to go elsewhere for the repair and the moment I did that - I was physically and emotionally good - after 2 months of their insanity. STAY AWAY FROM CHOICE IF YOU VALUE YOUR HEALTH AND YOUR MONEY!!!!!!!!!

1 year ago

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Renette Shigenaga Las Vegas, NV

This was fast an easy to obtain a quote and book it. Plus the veterans and senior plan is outstanding for ensuring your home warranty annual does not keep price climbing

2 years ago

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Contessa Anderson Gilmer, TX

They will do everything possible to not pay. We had our A/C go out. They send 2 techs out who said the parts aren’t available as the blower is from 1977 and the whole thing needed to be replaced. Magically, the next day, we were informed both of those techs were no longer contracted with Choice. They said we would need a third tech to come out. He told us that it was our fault and the interior of our unit was packed with animal fur. We got our own tech, who told us Choice’s guy was scamming us as the interior unit is sealed and there is no possible way fur could get inside (he even demonstrated how that would be impossible). We escalated with Choice, and they kept talking in circles, then they refused to send another tech out (Mind you, 3 estimates in our favor, 1 in theirs.) We also had our water heater explode. Choice wouldn’t replace it due to the previous owner installing a used unit (how would we have possibly known this?). We had perhaps 4 items over five years and Choice wouldn’t pay for a single claim. Good luck finding a technician who works with them.

2 years ago

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Nick Lazz Simi Valley, CA

Eli H was wonderful and patient. He advised me on the addons that would be right for my home, and what they would do. He answered every question and got me a great deal!

2 years ago

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Linda Holly Alpharetta, GA

This home warranty has more to offer than others I looked into. The cost is $24 less than my previous one, covers more like electrical work, and has a lower deductible - $75. as opposed to $100. per claim. I'm in luck!

3 years ago

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George Michaud Edmonton, AB

I'm older now but again reminded to read the fine print...while living in Houston we chose Choice Home Warranty however realized after various service requests that not much is covered. in one case they sent a service tch in the end approx 4 times with short term fixes and even after stating that they would replace the microwave if another repair service was required yet to provide a short fix again....If we had to do it again I would advise to investigate before making any decisions

3 years ago

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Steven Shimmin Tucson, AZ

Started out ok with a reasonable monthly cost, then they continued to raise it each year so that is what not such a good deal. Twice when I had a claim for home repairs they wanted to constantly contest the repairs and finally agreed that I was right. But it took a long time to finally get paid. I dropped them and looked elsewhere.

3 years ago

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Karen Scott Washington, DC

I was totally disappointed with this company and their between the lines contract. My refrigerator ice maker was not producing ice. The technician came in and the wording of his diagnosis prevented the denial of the company authorizing the claim / repair . I canceled my contract after they received over $5,000.00 from me in contract payments. They offered a second technician to be sent out, they never showed up or called. My daughter ended up buying me a new refrigerator for $700.00 from Lowes with a 5 year warranty for an rxtra $14.99. Please beware of these warranty companies if the parts or components to be repaired or replaced are not included in your contract Or are listed as an exclusion in your contract, Then you may as well buy a new appliance. Because the time in a warranty contract will cost you more sometimes then replacing it all together. Hope this has been helpful.

3 years ago Edited July 6, 2022

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Deb Jackson Valrico, FL

I paid for Choice Warranty, but after one service call and being told it wasn't covered, I immediately cancelled with them. My husband hit the main water valve handle while mowing and broke it. We had to call another plumbing company out to fit it, and it wasn't really a involved situation to fix. Still not understanding why that wouldn't be covered. When I called to cancel they only gave me a small portion of my yearly fee back, and I had only had them a few months. With my current home warranty, I pay monthly and can cancel at anytime. This company looked good on paper and had a great sales pitch.

3 years ago

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Roy L Anderson Killeen, TX

I've been a customer of CHW for years. While I have not always agreed with the outcome of all claims submitted, I am satisfied that CHW has met me halfway in resolving my case.

3 years ago

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Russell Einhorn Los Angeles, CA

I like the fact that you will insure my home needs even if the repair is do to regular wear and tare. I like that I can use my own repair person if I have one.

3 years ago

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Don Bush Palmer, AK

Quick respond. Service rep checked out the refrigerator and found the problem quickly. However the compressor is not in their stock and will take a week to 1 1/2 weeks to arrive.

3 years ago

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Tara Mack Rome, GA

Fridge out since 11/1. Can’t repair it so they are sending a check, that definitely will NOT cover a stainless steel French door with freezer at the bottom. But I have found a few t other kind, within the $736 price range. But they said it takes 30 days to process the check. So I have to wait until JANUARY before I can get a fridge. We are grandparents with 2 grandchildren with food allergies and Epi pens. On a fixed income. We have been going to churches and food banks. We just moved her the end of October and we don’t know anyone here. Now our truck is down, probably due to the constant driving, because we can’t store food. But, at least they are SENDING A CHECK in January. Way to go CHOICE! I have already told several friends about my situation and 2 people I know decided to go with another company. Y’all knew in November that you needed to replace it, so why didn’t y’all get the check ready at that point., Yall definitely DO NOT CARE about your customers. After my year is up, I am going with another company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Chary Akmyrat Little Rock, AR

CHW was very attractive with its price. Soon I figured out how they cut the corners: They change the policy contract without noticing you. When I used the warranty, a very sketchy technician showed up, gave me an expensive quote, he said the condenser should be replaced for AC, and CHW rejected it due to wear and tear and/or owner's mistake. I end up paying the service call fee. I canceled the plan, called a well established local AC business, they came and replaced the capacitor. CHW, never again. stay away from choice.

4 years ago Edited July 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 1st, 2021

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Brittany Mayes Mooresville, NC

Most items are not covered and if they are, it must be very specific issues. Our dishwasher went out and they only provided $250 to replace. That barely covered delivery and installation. We had to come out of pocket for the actual dishwasher. Not a fan of the company and would never recommend anyone to use them. The app is somewhat convenient and the ability to send a message via the “chat” option” can be helpful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Joyce Adams Odessa, TX

I have contacted my case worker by phone & txt multipletimes, & have never received a word back. I ask for her to answer me by txt or call on a phone that shows a name as I do not answer calls with just numbers. I get so many of them from telemarketers, ins sales, health ins sales. Please, will someone get back to me. I have a stove thats unfixable. Thank u my name is Joyce Adams, claim # 129181326,, this has been going on since aug 3rd, 21

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Frank Mabry

The claim process was easy. The response was fast.

4 months ago

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Mohammed

Excellent service Right on time Very relaxing

4 months ago

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James

Took to long for a response. Had to keep calling to get a response. My service man did a good job.

4 months ago

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Donna Thompson

Avery was very kind, professional and knowledgeable.

4 months ago

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Deborah

Communication was great. Service quick Made repairs easy

5 months ago

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Alberto Anchondo Hinojos

Very fast and effective response. Great service.

5 months ago

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Robert

Took over a week to get a new water heater

8 months ago

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William

No follow up or follow through with my issue, never got my broken oven fixed. Would not recommend CHW

9 months ago Edited November 10, 2025

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Clowzell

They don’t live up to the agreements. Offered me $182 and the cheapest appliance I found was $748.

9 months ago

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Robert

Prompt response, good follow up and saved me money.

9 months ago

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Russell

The response was good but it ended up costing me almost 500 dollars

9 months ago

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Daniel

Your estimated cost doesn't line up with the actual cost

9 months ago

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Paul/Tena Savage

When dishwasher went out it took too long to get fixed.

9 months ago

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Ebony

I like having a peice of mind with a great price.

9 months ago

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Winona

The service was great and also your t Tech that came

9 months ago

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Debra

We have had several bad experiences with Choice and the contractors they get.

9 months ago

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Rich

Very prompt service. One issue took two visits

9 months ago

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Jim

Three claims and got poor service 😢 on all claims. Not happy at all. Sorry.

9 months ago

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Mary

The claim we had ended up not being covered

9 months ago

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Bob

After fighting to get my dishwasher repaired for 2 and a half months I finally purchased a new dishwasher.

9 months ago Edited February 28, 2025

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Joseph

The company seems like it is easier to deal with this year

9 months ago

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David

I thought the extra costs were plenty high

9 months ago

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Richard

Would not replace my dishwasher due to a failure of the heating element touching the tub and burning a hole in it.

10 months ago

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B.

Claims are frequently denied, claims are closed out before the work is complete, incompetent vendors.

10 months ago

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Martha Hoffman

Plumber was unable to clear shower drain but did clear main.

10 months ago

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Earline McClary

The turn around time it takes to get the repairs and parts.

10 months ago

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Carolyn Byrd

Too long for a Tech to inspect and e-card process to long to assign

10 months ago

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Deborah

They sent out a good contractor, was very pleased.

10 months ago

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Deborah

They were about a month getting someone over here.

10 months ago Edited January 30, 2025

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Pyrita

Very pleased with end result !!!!!!!!!!!!

10 months ago

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Fatima

Didn't cover my claim and there is real lack of communication. I am in the process of looking for a new company

11 months ago

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Kim Drapp

Communication with service could be improved.

11 months ago

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Angela Johnson

Service man was great n finish job in a timely manner

11 months ago

Choice Home Warranty Reviews