Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Anna

I was given prompt attention to my inquiry with a favorable response

7 years ago

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Terry Gramercy, LA

My air-condition went out and they sent one over and I basically had to take everything in myself.

7 years ago

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Verified Customer

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kimberly english-brown

submit claim claim got canceled, haven't gotten any help on issues i am having at new place bought. thinking i was sold something that isnt what iit is advertised.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please be advised that you placed your claims before your policy coverage start date.

Aug. 7th, 2018

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Verified Customer

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Mary Potts Keller, TX

this is the best one that I have found so far has come thru very fast

7 years ago

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Verified Customer

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Aiping Bryant, AR

They are good on the whole. Still need to improve their skills by showing hospitality and accuracy.

7 years ago

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Verified Customer

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Pamela Falls Church, VA

The agent was very informative and gave me more information.

7 years ago

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Debra

Customer support over the phone, as far as signing me up, is high.

7 years ago

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Verified Customer

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Denise Las Vegas, NV

I signed up for their warranty, and cancelled it. They lied to me about certain items that would be covered that were not covered when I got the contract.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our policy.

Jul. 31st, 2018

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Verified Customer

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William

They are extremely fast in getting back to you. They have a good service.

7 years ago

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Verified Customer

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Deepak Gupta Plano, TX

I'm actually looking to change my warranty provider. I tried using it a couple of times but what I needed turned out to be not covered by the warranty.

8 years ago

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Verified Customer

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Janardhana Vinta Houston, TX

They are ok but they are not the best. They've charged me for their repair people. I won't be buying their warranty again.

8 years ago

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Verified Customer

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Craig WorthamMember#315413071 Harker Heights, TX

Because they take care of their people and members....they are the real deal

8 years ago

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Jerry Klein Saint Louis, MO

Repairs were finally completed on our refrigerator after a wait of several weeks for parts to arrive.

8 years ago

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Verified Customer

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Jack Corpus Christi, TX

Doing what u expect from them, nothing over the top just doing what I pay them to do

8 years ago

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Verified Customer

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Teresa Simon Houston, TX

They are not what they represent total bait and switch . They gladly take your money and it will not let you out of your contract and without serious repercussions.

8 years ago

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Unsatisfied customer Dallas, TX

Difficult to schedule service, did not repair the item that needed repaired; did not make it easy to understand how to contact the company for service.

8 years ago

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Verified Customer

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Joanne and Anthony Luciano Wesley Chapel, FL

Always excellent service and always show up on time ands respond in time

8 years ago

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Verified Customer

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Aruna East Brunswick, NJ

Customer support was fine, but the service provider was not good. The technician just wouldn't come, and he didn't give me the correct size of the filter that my A/C needed.

8 years ago

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Verified Customer

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Charles Houston, TX

They should provide a quicker customer service. When I was with American Home Shield, I had appliance repair guy out here within the same day.

8 years ago

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Verified Customer

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Anonymous Liberty, MO

Usually, everything we called in wasn't covered, so I wasn't really happy with it. I don't think we even have them anymore.

8 years ago

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Verified Customer

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chuck khan Kissimmee, FL

They always respond to my claims immediately and effeciently

8 years ago

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Rosemary Harris Wayne, Pennsylvania

Service time and cost of merchandising I am do e.

2 weeks ago

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David Ross Boulder Creek, California

Company misleads as to coverage. Terrible. I am changing.

3 weeks ago

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Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

10 months ago

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Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

10 months ago

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Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

10 months ago

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Kathy Greene

Worst home warranty company in America. Does not uphold contract and lied about what the technician said about hvac unit! Technician was willing to have a conference call to uphold his diagnosis and was refused.. He did not say any of the things that caused them to deny the claim. DO NOT TRUST THIS COMPANY!

10 months ago

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D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

11 months ago

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art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

11 months ago Edited August 18, 2025

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Diane

I waited four hours on top of putting a claim in on July 16 and my fridge is still not working. It is August 12. No one showed up today for the appointment called the warranty company and they told me to sit at Home still and wait I took time off of work to make sure I was here for this appointment. I should be getting reimbursed.

11 months ago Edited August 14, 2025

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Jean Cook

Prompt service call. Replacement amount too low considering today’s prices. Still haven’t received voucher. Voucher when received is for a company not local.

11 months ago

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Stephen

Claim representatives often rude, uninformed and contradictory. I was placed on hold for 45 minutes then disconnected. Policies presented were often arbitrary and capricious. Could not speak with same claim rep with each call.

11 months ago

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Edward Greene Macon, Georgia

The tech actually came two days early. He was very knowledgeable and efficient. He and his company gets an A+ from this customer!

2 weeks ago

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Deacon Bev Sr Villanova, Pennsylvania

The service call was very professional. He fixed my issue. I was very happy with his work. It would have been a 5 star if they could have arrived a day out 2 earlier.

2 weeks ago

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Louis Kokkinakos Perry Hall, Maryland

Delords was awesome very respectful and quickly to get the job done. Had shoes covered when he came in to the house. I highly recommend his service.

1 month ago

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Mr Keith Manassas, Virginia

Response time of repairs. Service personnel not the issue

1 month ago

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Alan Sorem St. Michael, Minnesota

Claim was closed without any communication. Washer still doesn't work

1 month ago

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Harvey Rosenblum Ashburn, Virginia

CHW customer service credibility is terrible. See comment below for details

1 month ago

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Verified Customer

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Renee

TOP RATED but having HORRIBLE 1st experi

3 months ago

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Verified Customer

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Eduardo

Over a month and still haven't fix my dryer.

3 months ago

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Verified Customer

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Earl

Would fix what I wanted. If not fix would replace.

3 months ago

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Verified Customer

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Manish Parikh

poor service and not great correspondence

3 months ago

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Verified Customer

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Diana Ramirez

They have never came back to fix my dishwasher

3 months ago

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Verified Customer

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Carla Mills

I have had to many problems to be considered a new customer

3 months ago

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Verified Customer

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Delma

Everything I call about it seems like they don’t cover it

3 months ago

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Marguerite J. Campbell

Choice Home really came through for me. The technician they sent was on time, very knowledgeable, quick, and saved me over $4,000.

1 year ago

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Aundrea Gilley

I signed up for a plan today, it was quick and easy. The person I spoke to, was very professional and polite and took really good care of me. Thanks

1 year ago

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Fematti

Received email when Technician is coming to my home to service my Air, he rescheduled to come out on another day. Technician finally came out, removed part from my Air Condition, gave him $75.00 Service Fee. I was told that he would come back out with part to repair air conditioner. He did not show up after re-scheduling two different times and kept my Service fee. HORRIBLE CUSTOMER SERVICE!!!!

1 year ago

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martusia_t@yahoo.com

Great company. Excellent customer service. They communicate well and we always know what is kmgoing on with our claim. I highly recommend them!

1 year ago

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Danny Ardito

It was an easy set up. I was done in few minutes. I called, told them what I wanted, a little up sale and , I was done! Thank you.

1 year ago

Choice Home Warranty Reviews