Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Edie Jolley Wylie, TX

It was easy to submit a claim and the company, Cortinas & Sons heating and air, that came to do the work was fantastic!

1 year ago

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Jim Plainfield, IN

The technician who came knew what to look for and did the job well. Choice Home Warranty was VERY disappointing. They had no care to get my HVAC working. It took about two months for them to get a technician to come to look at it.

1 year ago

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Frank E Bracamonte San Jose, CA

Electrical technician was very professional and completed the inspection and necessary work in a timely manner.

1 year ago

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John Dye Havana, AR

Very nice and knowledgeable young man. He was friendly and did the repair quickly. And,this was on a Sunday

1 year ago

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Hyun Jung

He was on time, fixed the problem on that day, and patiently explained to me what happened even after few days.

1 year ago

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Michael Connors Reno, NV

It was a three-week wait for service after we submitted our claim. Once the claim was fulfilled, the service was excellent.

1 year ago

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rick deardorff Round Lake, IL

Ac went out. CHW sent a technician to repair. Unremarkable. Two days later approved for a replacement unit.

1 year ago

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Denise Lofton Cordova, TN

Tech was friendly and helpful, and determined the real cause of my door issue. Fixing it will require another service request and Fee

1 year ago

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nancy hamilton Shreveport, LA

this was the worst first experience i have had with home warranties. 3it took over a month for someone to come out to my house to service my claim because companies would take it & then cancel it. the technician that finally came was amazing tho & so nice.

1 year ago

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Tesa Laird Lodi, CA

The technician that came to my house was very nice very knowledgeable and I felt very comfortable having him in my home

1 year ago

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Mulle Noorlun Copperas Cove, TX

It took 4 days to get a service man to look at my washer and dryer. They say the washer needs replacing but it has been three weeks without the Lowe's card.

1 year ago Edited July 5, 2023

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THOMAS Alameda, CA

I LIKED THE EASE OF BUYING THE CHOICE WARRANTY AND THE VERY GOOD TECHNICIANS THAT SERVICED OUR APPLIANCES.

1 year ago

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Vivian Hernandez V

He communicated via pictures of leak to a supervisor and informed us what was possibly going on with leak.

1 year ago

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Brandon Haas Middletown, OH

Efficient and thorough. Advised on what brands to stay away from & why machines don’t last as long nowadays.

1 year ago

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T Drummond Charlotte, NC

I bought a warranty I have made only Two claims and each time denied the people they hire comes to get the 75.00 dollars if you do 10 customers a day that's 750.00 dollars in their pocket easy money. no i will not be resigning up with them again

1 year ago

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Patrick Lawler

I'm always impressed with the CHW customer service. It's a great value for the cost, and they're always responsive.

1 year ago Edited January 10, 2024

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Alicia Kesler Jacksonville, FL

A service date was provided very quickly and Technician communicated well with me on timing and was quick with his job

1 year ago

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Betty Flores Lincoln, CA

I liked that a service call was made right away. However, there has been no contact since the service person was here on 5/22/23

1 year ago

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Ryan Mitchell Jacksonville, NC

The customer service was great. Malcom was helpful with the process and I didn’t feel like I was being sold too much.

1 year ago

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Theresa Pierre

Mr. David T was Excellent I really enjoy his service & I would love to have him come back to service me anytime.

1 year ago

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Tc45276 Tampa, FL

Choice Home Warranty has been a complete waste of the $1,700 we paid for the policy. Regardless of the issue they have found a remote and random reason to deny coverage of all claims. We will never purchase coverage from the company again and will dissuade our friends from doing business with the company as well.

1 year ago

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Stephen Beard Orlando, FL

My tenant was present. He didn't have any complaints and tech replaced parts and fixed the issue with the fridge.

1 year ago

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Kristen Hermosa Beach, CA

We love our agent, Stu. She is incredibly knowledgeable, patient, and quick to respond to any of our needs.

1 year ago

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corey king Toledo, OH

It takes a little while to get a technician but so far we've been happy with the service. It has saved us quite a bit of money with costly repairs.

1 year ago

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Mikim Phan Carmel, IN

Experience with filing a claim was easy. And speaking to a case manager named Nevada was very helpful and quick.

1 year ago

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Tarilyn Beer Indio, CA

The call was very professional and expedient. I appreciated the offers and bought a policy. Thank you!

1 year ago

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Theresa Bland Jacksonville, FL

Mr R was very knowledgeable in explaining what was covered under the plans and offering the best pricing.

1 year ago

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Terri Tucson, AZ

Poor customer service. Rates keep going up and service declines. Too many companies have told me that they will no longer work with Choice because it is hard to get paid after they do the reapairs.

1 year ago

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Diane Shaar Naples, FL

They've always come through for me. Customer service are all nice. I have had them for over 5 years.

1 year ago

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Xuefeng Zhao Fresno, CA

No. 1 choice for Home warranty, we switched our plan to Choice today, and everything is great so far.

1 year ago

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Michelle Yokaris Royston, GA

Choice Home allows us a peace of mind if and when something goes wrong. They are quick, efficient and helpful.

1 year ago

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Trey Gayman TX

Wonderful / quick response time. Any time there were changes made, new emails came through promptly. Thank you

1 year ago

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mary murphy Fayetteville, GA

Very knowledgeful, patient, understandable and helpful. I was able to get the coverage I needed without any hassle.

1 year ago

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Verified Customer

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Sandra Shavers Cleveland, OH

Things are going good, we had an issue with our dryer called home choice you guys sent out contractors they fix the dryer all is well in Jesus name

1 year ago

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St Pham

Professional prompt effective solutions . Reliable and reasonable pricing with 25% discount for 3 years. Great choice

1 year ago Edited May 19, 2023

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clyde lyons Ashburn, VA

It is easy to file a claim. The claims were scheduled for service the next time and the serviceman was on time.

1 year ago

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El B Miami, FL

Choice Home Warranty denies most claims. They constantly try to weasel out of covering everything. They are difficult to deal with and you must be prepared to fight with them over every claim. We have had this company for 5 years and it's been 5 years of headaches and misery.

1 year ago

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Susan Brown Grants Pass, OR

It was difficult to talk with someone. When I finally got a live person on the phone they were hard to understand. I was referred to the website to file my claim. It did not work. It took too many phone calls to finally get a tech out to assess my problem.

1 year ago

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evelyn perez Chicago, IL

Great customer service. I had no issues. I like that I have a point of contact in case I have questions

1 year ago Edited June 7, 2023

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Roberta Richardson Stockbridge, GA

I liked the speedy response and the professionalism and courtesy of the tech. He was knowledgeable and trustworthy.

1 year ago

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Lee Hegarty

I spoke with Greg and it wasn’t the first time, he is such a joy to work with, customer service is top notch!!!

1 year ago

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Mark Dante Chicago, IL

Service went well. Takes a bit of time to get a tech assigned. In this instance it was not an emergency, so not a big deal.

1 year ago

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Johnny Amarillo, TX

It took awhile for a contractor to accept the claim. The results was very satisfactory. They replaced my hot water heater. I will renew the contract.

1 year ago

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Sunny Goodwin Anaheim, CA

They have been good about getting back to us with a technician to do the work we need within 24 to 48 hours.

1 year ago Edited June 21, 2023

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Madonna M Wyche Greer, SC

They answered my claim quickly, and efficiently. The technician they sent out did a great job. I'm very pleased.

1 year ago

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MA S Paterson, NJ

Worst service one can expect. Optum to use your own service agent >s tricky and then Choice does not pay due to their loop-holed process. Orders are not responded to and then Choice drops the ball expecting you to handle it with the service provider.

1 year ago

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Verified Customer

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Carolyn And Harold B Sebring, FL

They are not reliable nor honest. A few months ago I put in a new claim on my washer which was taken care of. At the same time I ask about a previous claim on my stove top which they made a new claim for. I was to wait on the serviceman to call me to set up an appointment. I haven't heard from Choice Warranty since.

1 year ago

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Verified Customer

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Bonnie Decker Coolidge, AZ

Refused to fix the actual problem and the bandaid part went out a week later during hot wave in AZ. Thanks for nothing. The only reason for 2 stars is the contractor was fantastic.

1 year ago

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Heather Meyer

I would give zero stars if it were an option. They do not stand by their products or their customers. They accept pictures of random homes as the ones of their customers and deny service based on BS. I have had 9 homes and 9 warranty companies from one side of the USA to the other. Choice is the WORST.

1 year ago Edited May 17, 2023

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LBI4ever Middletown, NJ

CHW uses paragraph 5 in limitations of liability contract clause to avoid having to pay for most repairs because of "excessive use causing increased wear and tear". A faucet fix, or an air handler repair takes hours of appeal to get CHW to pay something toward a repair. Do not use CHW.

1 year ago

Choice Home Warranty Reviews