Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Orin Bey

Our upper AC unit stopped working. Technician came & checked it out, gave us a diagnosis and never submitted a ticket to CHW. When he left, our lower AC unit was now not working. We called the company multiple times with no response all while having to endure Georgia’s heat wave. Now, with the additional issue of the lower AC unit we had to pay the service fee again only to find that the first technician never turned our lower AC unit back on. The second technician came, wrote a ticket and CHW denied our claim. So, we’re out $170 with nothing fixed that could’ve went to repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Ronald Harris St Louis, MO

We've been waiting on our voucher to recieve a new microwave. We did not know wed have to pay someone to install our over head microwave. Kind of disappointing. As well as the voucher may bot even cover the kind of .microwave we need . Kenmore

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021

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Latosha katrice Birmingham, AL

My one complaint is that most technicians don't respond as quickly as you need them to at your time of need. My overall thoughts is that I am pleased with my warranty

4 years ago

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Cynthia M. Mauro Irwin, PA

Very good information from my person in regard to benefits. She met my expectations & it is so nice to speak to someone I can understand.

4 years ago Edited January 10, 2024

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Gene Kahler Ennis, TX

The service tech was quick, decisive, efficient, successful and gone! Can't say any more or better. We're very pleased. Thank you.

4 years ago

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Stephen Russell Collierville, TN

I put in a work request for AC at night and had an appointment for two days out in less than an hour. Step one was done very quickly!

4 years ago

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Elise Goulbourne Detroit, MI

The issue I had was covered but since it was an accessory item it wasn’t which caused me to pay for service call and out of pocket for the fix. I feel things could have been adjusted.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Jean McEntire Philadelphia, PA

It took me several days to get a plumber and when one came the sink was broken in the process of him trying to unstop it and Home Warranty denied my claim to fit it. My sink is still stopped up and the plumber was supposed to check my running toliets which was not done. I was told I would get a call back and I never did. The customer service is awful. I have called several times, brote emails and sent text without a response. I piad Monet and got no results.

4 years ago

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Leida D Phoenix, AZ

So far, with the 2 claims I have submitted, nothing has been done to remedy by problem. One took 2 months to act upon, and my issue was not resolved. This time the tech for fixing my a/c didn't show up. When I texted him, he said his car was stolen and he was busy dealing with that. I've gotten no communication about rescheduling. I'm on day 5 without a/c. This is one of the worst companies I have experienced. I need to review my contract to see when I can get out of it.

4 years ago

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Brandis Jordan Las Vegas, NV

Your Account Executive, Nathaniel J, was impatient and came off like I was bothering him by asking questions. It was a horrible purchase experience. Additionally, I asked to speak to a supervisor multiple times at the end of the call and he wouldn’t let me speak to one. Highly disappointed by the level of service provided and quite frankly only chose to go through with the purchase because of a strong family referral. I sincerely hope that Mr. J’ behavior isn’t indicative of the customer service provided by Choice Home Warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 9th, 2021

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AJohnson Culpeper, VA

They were very polite, went straight to the work, completed it, in no time overall I was very happy with the time it took to complete the work.

4 years ago

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Barbara Barrett Edgewood, NM

You are told when you buy the warrantee that it will cover home appliances when they fail even if you are just purchased the home. Then you place a claim and they say you have no coverage. I wonder why I pay for coverage. If something fails- it isn't covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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ray mla Algonquin, IL

when i had a problem i called choice, they have been super fast and the servicemen were professional and the most important they fixed the problem

4 years ago

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LULU El Paso, TX

Have been waiting for my ac to get fixed already paid the technician and hasn't even put order in yet.. My house is above 90 degrees inside hotter then outside and I have children inside the house. Have called multiple times and no resolution.. According to customer service the tech has received no answer from his supplier so I guess I will out ac for the weekend too..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2021

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Jerry Webb Fairhope, AL

Response was great & on a Holiday also. Co. took care of our problem in only one day. Technician was polite & very professional.

4 years ago

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Billie Jo Lewis Lewisville, TX

Not a good company. No urgency to fix high priority items like AC in 105% heat or refrigerator that is used daily by entire family. Took 32 days for fridge and they said my stainless steel 26cuft french door GE fridge that was only 1.5 years old was worth $900 only. My AC took them 26 days to fix and I had to pay $1600 of it myself. More interested in paying for advertising to appear to be great company instead of helping customers.

4 years ago Edited September 26, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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Choice home Wilmington, NC

Easy to contact, but jury still out on quality of contractors. One was knowledgeable and provided good service, while the other was lacking in areas that is important to ensure confidence

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 9th, 2021

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yvonne leung Vineland, NJ

This last service call for HVAC tech had already responded and another contacted me. Appreciate the response, but please check that someone already responded so no one else’s valuable time is used.😊

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Michael Taylor Georgetown, SC

I expected all of the reported problems with my covered appliance to be covered by the warranty by only having to pay the $60.00 fee Now that I now that this is actually a Sears company, I would expect the quality of the coverage to be superb, boy I am very disappointingly, completely, and absolutely WRONG!!!!!!!!!~!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2021

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kristin hamilton Tualatin, OR

We needed our air conditioning fixed. We made a claim, within 24 hrs we had an appointment for same week. The technician came fixed it very quickly! We were thrilled 👍

4 years ago

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Rhonda Banks Little Rock, AR

I submitted a claim this morning and the Repairman came today. Scheduled for repair completion on Monday. It doesn't get any better than that!

4 years ago

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Vanessa Rojas Chicago, IL

Terrible experiences every time. Takes long to get a technician to us. Our AC wasn’t working in 90 degree weather. I shared with them that I need a sooner date versus waiting a whole week. I am pregnant with a 3 year old at home. CHW didn’t care though. They denied my request to get our own technician and get reimbursed. Terrible. Appointments were rescheduled TWICE without even asking me. Total wait was about two weeks to finally get a technician here.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2021

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Michelle Stewart Atlanta, GA

My first claim was met with a horrible experience with a "claims specialist". She yelled at me and did not resolve my issue nor did she want to. Literally worst experience I've ever had with a service I PAY FOR. I pray this year goes fast, and I don't have to call them for anything else because I cant imagine dealing with them. the reviews on BBB are horrible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 3rd, 2021

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Martin Benavidez Oberderdingen, BW

Not sure yet. This is my second year with choice. Last year I put in a couple of service tickets that were not covered. Now Choice supposedly has a no exclusion coverage. If they had that last year that would have saved me on charges they said were not covered in my policy. I hope I do not have the same experiences as last year.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 1st, 2021

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Marvenia Michael Jonesboro, GA

The staff was very prompt to get someone out by to my residence to service my air conditioning unit. Pleasant and friendly staff.

4 years ago

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Janet Riddick Decatur, GA

This was my first request and it was denied. The reason given for denial was not true. When I CHOICE while the technician was here, they did nothing to help. I asked for a supervisor and they told me that they would have someone call me back. No one has. I am really disappointed as I could not use the toilet and had to pay out of pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 1st, 2021

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Elsie Byrd Stockbridge, GA

I called today being a holiday I got a response. And they are sending a technician to fix my dryer tomorrow . That was a quick response.

4 years ago

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A Miller Charlotte, NC

Had a few issues in the beginning but other than that I am happy with the service I have received so far. I like the low service fee they charge.

4 years ago

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Jeff O Charlotte, NC

I’m not sure what I have a warranty for. The part that went bad on my a/c is covered by the manufacturer warranty, but Choice Home Warranty won’t cover the labor cost of $1,400. This is after I had to pay $485 for the service call, finding where the Freon leak is and recharging with Freon. I will be contacting them to find out how to get a refund for the next two years I’ve already paid for.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Although this wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Jun. 1st, 2021

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earl pleasant Evergreen Park, IL

A little disappointed because every time I make a claim I have to come out of my pocket for big bucks plus a service fee. What Services am I paying for. I could have called the service Company my self.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Al Ramirez Jr Apopka, FL

My work request received prompt attention. The technician who came out was very knowledgeable and professional at this job.

4 years ago

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Danny Perry Lawrenceville, GA

Your warranty does not cover normal wear and tear such as condensation in AC Units refrigerant coil lines after aging. This is the major cause for AC Units failure due to there is no maintenance program or scheduled service program to flush and refill refrigerant Freon, especially after the unit refrigerant has become obsolete. My units have aged and needs to be replaced. the refrigerant R-22? is no longer in use. I find it is best to save my money and not rely on a warranty programs as a way to maintain my appliance operation. This seems to be a scam.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Rebecca Sheridan Houston, TX

Since I have signed up online with any inquiry last week daily I have been called multiple times, emailed multiple times daily and now texted. This is way over the top and borderline harassments guys. I do have to conduct business during normal business hours so all of the calls are excessive. I signed up for crying out loud there is no need to continue calling me every day still by different folks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 1st, 2021

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ANGIE MANGUM SCOTT Huntsville, AL

If I could give less than one star I would! They refused to pay for a repair on my central air conditioning system. The compressor went out and they claimed it was not grounded properly or some such nonsense. Its 8 years old, they claim it should last 15 years. We live in the south ! Do NOT use this or any warranty company! They are ALL total ripoffs that will NOT pay for anything although the contract says it will!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. We regret losing you as a customer.

Jun. 1st, 2021

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Kenneth Brooks Madison, AL

I like the low service fee, however, on my recent claim concerning an LC malfunction (leak detected), it took 2 weeks before a tech was assigned. Previously, we had a water heater that went out, we went a month without hot water in our household of 4 and when we got tired of waiting and going back and forth with claims, we went elsewhere and got it fixed and it meant nothing to CHW. Very frustrating and lack of concern for their customers.

4 years ago Edited August 22, 2023

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Marie Davenport, FL

This company was very efficient and professional!! They were on time and resolved my AC issues quickly. Highly recommended this company !

4 years ago

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Dennis Mesquite, NV

Run the other way, absolutely horrible customer service. Promises made never held. More than one incident with them. Had a leaking hot water heater in the garage, told me that someone would be out to fix it. The contractor told me that he didn't serve my area. Next contractor told they would be out in 10 days while water was leaking into the garage. Had numerous contacts with promises never held up.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 26th, 2021

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jpb Taoudenni, 10

Too many house problems and breaks are limited by the tight legalese of the policy contract. You have a repair need, and take time to set up a repairman, and then get caught by, "no, CHW doesn't cover that."

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 24th, 2021

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Michael Lacy Houston, TX

Price is too high for what you get into Mini Service call fees when they never fix anything completely. They always had to order parts and come back so if you want to dryer knob that needs to be fixed, he can take four months.

4 years ago Edited April 19, 2023

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Jennifer Atlanta, GA

This is my first conversation with anyone. The representative was helpful and very personable. He made feel confident and comfortable in my choice.

4 years ago

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Jacqueline Layton PA

I have just now signed up for 1 year policy so have no idea what kind of service will be offered. I do expect that coverage will be satisfactory and would expect nothing less.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

May. 20th, 2021

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Patricia Rossi Tucson, AZ

The devil is in the small print, or certainly the way they interpret it, when they denied paying for my A/C repair. Choice was great initially in getting service to my home. Their local tech was great. Despite doing all the maintenance my unit requires every year, they claimed the problem with my unit did not meet their definition of “normal wear and tear.” Think twice before you choose Choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

May. 19th, 2021

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Greg Plaza Grandview, MO

My problem wasn't resolved! Your representative needed further authorization to fix the problem?::-#we need this problem resolved! As it is in our restroom., I'm not upgrading my service until you fix this problem !

4 years ago

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ChoiceSux Dahlonega, GA

Signed up for quote, was supposed to come by email. Instead I get 50 some phone calls in one week. Finally answered and asked him to stop calling. So he calls back three times in five minutes. Reporting choice as scammers to ATT.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

May. 19th, 2021

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Gil Elgin, IL

Technician came very knowledgeable. Found problem with my ice maker. Checked for parts. Parts no longer available. Choice warranty wanted to give me a 400 dollar Lowes card. To fix my ice maker. Ice maker costs over $1200. Plus installation. Trying to low ball me. I'm not happy.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2021

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Existing Customer League City, TX

They usually send service people timely so that is good. However, they deny and exclude so many features that it's no longer worth carrying. We will not renew our policy after this year.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 17th, 2021

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Pam Gentry Cleveland, OH

The tech that came "Anthony" was very professional and knowledgeable. He fixed the issue with our furnace very quickly. Well worth the service fee.

4 years ago

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Sally Henson Rolla, MO

Each time I’ve put in a claim, I have had fast and reliable service. Each claim was settled quickly and to my satisfaction.

4 years ago

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bridget sims Hope Mills, NC

My garbage disposal went out on Saturday and I contacted Choice Home Warranty. A technician was out on Monday to replace it.

4 years ago

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Jim McClellan Lexington, SC

Requested a repair for a refrigerator water dispenser. The service man said he needed to order a part, which he usually had on his truck. Choice said the part was obsolete and denied. Not true. Finally they said they don't warrant ice makers or water dispensers. It would have been nice to know that up front so I could have taken care of it myself. Guess I'll keep buying water at the store until I can get the repair done.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

May. 11th, 2021

Choice Home Warranty Reviews