Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Danny Ardito

It was an easy set up. I was done in few minutes. I called, told them what I wanted, a little up sale and , I was done! Thank you.

1 year ago

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Jasmine O

If I could give this company zero stars, I would. We started a policy and immediately cancelled within 24hrs. The customer service was non-existent. The employees we dealt with were rude, disrespectful, and unprofessional. I could just imagine what we would have to deal with if we ever had to file a claiim. Do yourself a favor and pay a little more with another company to be treated like a human being.

1 year ago

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Mary Brandon

Choice works fast to get a service man out to my home. I never have to wait too long. Their contracted companies are very professional and friendly

1 year ago

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Angela Gross

I have had several claims denied that should have been approved. What is the point in having a home warranty if you aren’t going to take care of my home needs? I will not be renewing with them. They send a different plumber to my home two days later than they sent another company. I specifically asked for the same plumber and they assigned someone different. After reassigning the contract to the plumber of choice, they denied my claim. Buyer beware

1 year ago

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Mike Alvarez

Requested service for a leaking shower faucet, they replaced the cartridge but did not cover the handle which was stripped. So had to pay extra for the faucet handle so we could use the shower.

1 year ago

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Darlene Watson

I liked the expert knowledge of the technician. He gave me knowledgeable advice regarding my appliance. Also, he was very kind and professional,

1 year ago

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Emily James

This is is the best overall company because of its nationwide availability, comprehensive coverage, and option to choose your own contractor.

1 year ago

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Javier Soto

Every time I have an issue and put in a ticket they get it resolved. I tell my friends this is worth paying monthly for with everything they cover.

1 year ago

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Chad Coats

They approved a couple of claims. The bigger claims they did not. Once my unit needed coolant and they would not cover it. So I had to pay the service call plus $300. I could have taken the money I’ve paid them saved it paid for repairs myself and had money left over. Other times there has been some fine print in the contract and they wouldn’t cover repairs. Also they have gone from $45 a month and $65 service fee to $85 a month and $100 service fee without proper notification.

1 year ago

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Rob Sequeira

Great customer service they had technician in my house looking at my HVAC system in couple of days. Easy process and excellent work.

1 year ago

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Ginger Frank

I,ve had this company since 2023When l call with a problem there right on it! Highly recommend!They get the job done! No waiting!

1 year ago

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Jan

Yes , they are a good company. I called when I had a broken heater. Came next day but had to order a part . Two days later & all fixed up !

1 year ago

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Jeanne

The contractors they select are not professional. They constantly reschedule. I’ve been waiting 6 to 8 weeks now for a part for the oven. When I call for a follow up, they just say the part hasn’t come in yet. We’ll get back to you.

1 year ago

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SD

First time with this company and we did not wait long for a response. The only downfall is that the gift card process takes too long . Overall process was painless.

1 year ago

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Maggie

it has been over a month that I'm waiting for a repair I complained to Choice and nothing has being done about. The company gives me excuses all the time and they just don't want to do the job because is not a big job

1 year ago

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Carol Essex

I dislike the fact that they sent someone out to my home that they have in their pocket, which means they know what to say so that your claim is not covered, when I purchased this warranty refrigerators was on the list , they charged 100.00 deductible and said my fridge was not covered, very disappointed, I should’ve listened to others before choosing this company

1 year ago

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Elizabeth Bagwell

Very disappointed! They didn't have anyone who could respond to our septic tank backup for 4 days and when I got someone myself I had to pay $175 instead of just $75 . I had to pay $425 to the service company and I'll have to wait to get the $250 back that they WILL pay toward it as a reimbursement. In cases like this, they should pay the full amount when they can't find someone quickly and it is an emergency situation!

1 year ago

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Tara ladyvirtue

The customer service representative Brandon Ahmed was very personable and friendly; he did well by explaining and selling me a new plan. Thank you!

1 year ago

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Walter Perkowski

Great speedy service from Choice Home Warranty once a problem was reported. Excellent choice of repair vendors. Could not be more pleased...

1 year ago

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Kathy

It took 6 days before someone came to look at my refrigerator. Then once they came out, had to wait another day for okay from Choice to let repairman fix it. Did without a refrigerator for 7 days.

1 year ago

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Madison Manzanares

I am really not sure how they have any positive reviews. Every time I have had to submit a claim it has taken several day to get a technician out to the house. Choice has also refused to cover items that are clearly covered. They have no technicians in our area and have to find folks from an hour or more away. It took me a month to get my air conditioner fixed in the middle of summer. We had American home shield for 5+ years and it was a great experience. I would avoid Choice.

1 year ago

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paulette hawkins

OSP Plumbing Mat was on time & was very professional diagnosed the problem why the toilet wasn't flushing replaced two parts.

1 year ago

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Jose

Choice Home Warranty often contracts not so the very best vendors to take care of customers claims. Their vendors typically try to charge customers on top of the customer’s responsibility/deductibles

1 year ago

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Joycelyn

I have had the worst experience with CHW. I submitted a claim 3 weeks ago about my water heater not working. It still has not been fixed or resolved. I have contacted them several times a week and they still haven't fixed it. They are horrible at communicating to me and the 3rd party. I bought this house and it came with CHW. I do not have a choice in changing the warranty program until i hit my year mark. Almost a whole month without hot water is ridiculous.

1 year ago

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Janet Clark

At first this seemed like a decent company. I switched from American Home Shield to Choice because of good ratings and lower price. But it seems to get harder to have a claim accepted. Our ice maker in the frig started to spit out broken pieces. The company that came to the house even said that the ice maker needed to be replaced. But Choice declined the claim saying it was not caused by normal wear and tear. That makes no sense. I will appeal but don't have my hopes up. When this contract expires, I'll be looking for a better home warranty company!

1 year ago

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David Beaumont

It’s a company that is out to make money and doesn’t care about the individual relying on insurance for any unforeseen discrepancy in the future. They say they cover certain components when purchasing their package and fail to tell you there’s a hidden policy that obsoletes their responsibility of coverage to HVAC. Ask for the actual policy contract and read in full. Do not rely on HCW if your AC is out. It took over 2 months in the heat of the summer to finally get a diagnosis and then be told will not be covered.

1 year ago

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Marktracy

It took three trips to fix. It was finally was fixed and working and it is working great. They never gave up. It just took a while.

1 year ago

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John

We liked Choice Warrenty because they used Sears repairman, who seemed to know what they were doing, went to work and completed the work.

1 year ago

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Irina Zagorouiko

Today is 15 days how my claim was open. First it’s was AC repair and then AC replacement. 22nd of July I paid for AC system to Choice Home Warranty company. And still waiting for AC installation because of very poor communication between Choice Home Warranty and installation company plus irresponsibility On my property I have two senior citizens living without AC already for 15 days. I almost lost my hope that someone will help me…

1 year ago

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Lars Nielson

They are great for paying the small claims - disposal, but do not cover the large items. We had a AC unit that went bad. They said that because the line had been contaminated, they would not cover it. That is a scam. The system had NEVER been worked on - how could the contamination got inside the line. Even the repair people they send out speak very poorly of this company. I will NEVER, NEVER do business with them again. Took my money and ran.

1 year ago

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Salvatore

The company used by Choice Home Warranty should be fired. They never came to the The repair tech. never came to my house on the first appt. day. It took 12 days for them to call me back to fix my dryer and called at 12 noon of the day they wanted to come to do the repair (7/10). I told them that I installed the part that was mailed to my house and didn't need their assistances. I hope this company did not request payment from Choice for doing the repair. If I had waited for them to do the repair, it would have been 22 days from my request. Choice should never use this company again

2 years ago

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Donald

Arrived on time and was very professional in all he done. I would use his services again. Very polite and cleaned the area. Highly recommend him

2 years ago

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Bonnie

I had good service up until the past time. My AC was out. The young man came and looked at it not real sure what he did. He turned it on. He left and it ran for like 10 minutes. I didn’t need it for the next couple days cause it wasn’t that hot and when I went to turn it back on it’s not working again. I have an appointment set up for next week but now you’re telling me that I have to pay the $85 again I paid $85 and didn’t even work so now I’ve been living in this house in my seat with these dogs. I am a senior it’s hard to be in the heat. .

2 years ago

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Rosa Rodriguez

) I don't like this company because what they promised me when I bought this insurance they told me that they were going to fix it for me but not the technician wanted to charge me $ 430.00 to fix it and I don't have that bone money everything they told me that company is a lie because I have to pay a lot of money he says that to make modifications that doesn't need to make modifications I just want them to be fixed for me no modifications because they say if we can't fix it for you we will replace it and that's not true that I don't recommend Choice Home Warranty

2 years ago

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Bill Wilson

The sales team uses unethical bait & switch tactics. If you submit a claim they will either repair the item (after many weeks of waiting for multiple technician visits) or they will offer you a “cash out” settlement. Despite what the sales team will try and sell you on they DO NOT replace items and the cash out settlement will be a fraction (<50%) of what it will actually cost you to replace the item. Be prepared to pay a significant amount out of pocket if an item needs to be replaced. They will try to sell you on the idea that “all you have to pay is your service fee”. NOT TRUE!!

2 years ago

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Booker

The repair man was so friendly and you can tell, he absolutely knew what he was doing… This guy is absolutely an asset to your company…

2 years ago

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Wanda Middletown, OH

2 years ago

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Olivia Nowak

Awful customer service! Awful care for customer emergencies! AC broke down in 110 degree AZ weather, called for service and they had no-one available to service. Had to wait for 3 days before they approved me to find my own technician for a partial refund. I found a AC tech within minutes who arrived to service my AC unit immediately. Then I had to fill out a very long & detailed claim on-line reimbursement request to prove it was serviced and that I paid out of pocket. Never again will I use this company or refer it to anyone.

2 years ago Edited May 9, 2024

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katrina montgomery

2 day turnover from claim being filed to completion of request. Professional, quick, experienced, informative and reliable service.

2 years ago

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Terri Smith

First time homeowner. They came out to check my washers. They older repair man told me the washer has seen it's last day.

2 years ago

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Alice Lotosky

I changed to your company because I wasn’t happy with Sears and then when I had a Sears technician arrive I wasn’t happy about that. Had I known, I would not have committed to your company. Is there any other technicians that will do any jobs require for assistance?

2 years ago

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Theresa Cedar Hill, TX

I liked the courtesy of the people that I talked to and when I needed a technician to come out I appreciated the way he handled his job.

2 years ago

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Tony Radunz Racine, WI

Fortunately, I just signed up for the program, so I can only give a review for the ease of the website and signing up. It was very easy and quick.

2 years ago

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Tiffany Mathis Lansdowne, PA

I am so happy I chose Choice Home Warranty. It is so easy to file a claim. The response was fast and the tech sent was very efficient.

2 years ago

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Nina Westvold Mission, KS

i just cancelled a 6 year policy because you they would not cover a bad electrical outlet that had loose arms due to normal wear and tear. The electrician told me it was due to normal wear and tear. The outlet is behind the stove which we never move so there is no way it was damaged which is why they said they were denying the claim. the electrican told them it wasn't due to damage. I hope they are happy to lose a customer over a $250 repair job.

2 years ago

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Joseph E Perez Matthews, NC

I had to wait 5 days for a service provider to be assigned. 5 days without water !! I'm 77 years old. My wife is 80 and is wheelchair bound. You have no idea how disappointed I am.

2 years ago

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Jason Houston, TX

Very easy process for submitting claims. I was referred by my neighbor and his brother who have had great experiences with CHW.

2 years ago

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Joy Cunningham Missouri City, TX

Excellent customer service I had to pick an option in the reviews below. I am a brand new customer and have not used the services yet.

2 years ago

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Carlos Q Capitol Heights, MD

Trinity Pro, the vendor assigned for our heating/furnance problem, performed in a very professional and expeditious manner....

2 years ago

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HERBERT VAUGHN GA

Very professional. Did the work required and provide feedback on the issue. I would recommend in the future for other work.

2 years ago

Choice Home Warranty Reviews