Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Anne McNeill Chicago, IL

Best value option and coverage is pretty comprehensive! Richard was really helpful and answered my questions promptly and fully.

4 years ago

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Jack L Pistole Springfield, IL

Very good service and friendly easy to understand what I needed to have repaired. Fast to get it scheduled the same Day. Thank You.

4 years ago

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James John Karolchyk Jacksonville, FL

IT SEEMS LIKE IT TAKE TOO MUCH TIME TO HAVE SOMETHING REPAIRED. IN MY CASE IT IS ONLY A CEILING FAN BUT WHAT HAPPENS IN JULY OR AUGUST AND MY CENTRAL AIR GOES OUT??????

4 years ago

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Heidi Harris Rindge, NH

Everything you have to offer is wonderful. Latasha W. was very personable, gracious, extremely helpful, and knowledgeable.

4 years ago

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Jaime Rivera Cedar Hill, TX

So far haven't had any repairs done but when i talked to an agent sounds like a better warranty on what i am paying now.

4 years ago

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Carla

I have been with Choice Hone Warranty for the past 7 years. Whenever I need to put in a work order it is addressed quickly and to my satisfaction.

4 years ago Edited September 16, 2024

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Joi D Parkville, MD

I was able to call and speak to a representativeand it was quick and easy to get a claim started. They had technicians scheduled to come out the very next day.

4 years ago

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Bob parker Fredericksburg, VA

Technician was very thorough, although he talked on how phone 8. Another language all the while he was here...he kept working though. Very clean, well groomed etc.

4 years ago

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Corey Phillips Atlanta, GA

Although they the 1st company chosen to service my heating system never showed up 2 days in a row, the 2nd company was on time, very helpful and knowledgeable.

4 years ago Edited January 10, 2024

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Linda S Cottrill Lakeland, FL

Technician was more than helpful. He was courteous, knowledgeable and professional and I would recommend him to anyone needing help with appliances.

4 years ago

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A. Kalashnikov Mount Washington, KY

So far, best home warranty company ever. I’ve had the policy for almost a year, had three claims, I would say 10/10 experience.

4 years ago

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randy rainey Tyler, TX

Very dissatisfied with this company. My oven malfunctioned and CHW chose to repace it. Offered a Lowes gift card for $338.00 to replace it. I have a GE slide in oven with glass top, dual burners, self cleaning , etc. Ovens at Lowes comparable to mine start at over $1000.00, and a GE starts at 1500.00. I refused the offer and was switched to a manager. After sending photos of my oven I was told $338.00 was all they would offer, pretty much a take or leave it proposition. I would not recommend this company to anyone.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 29th, 2021

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Marianne Pugar Dayton, OH

Have the “Choice Ultimate” home warranty plan. Dishwasher leaks; called to submit claim; approved for replacement. Only offered $246 to replace. Seriously?! When refused offer and spoke to “specialist,” was told offer is firm, and offer is based on wholesale prices. How does a consumer buy at wholesale?? Am continuing the complaint up the food chain, but can’t get an “appointment” (phone call) with a manager until May 10th. This whole process started April 20th. Almost a whole month without a dishwasher. Ridiculous! Don’t purchase this scam of a home warranty policy!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 29th, 2021

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Lesther Escobar Stanley, NC

Horrible customer service. Even after speaking to the technician that was out doing the diagnostic, that the system would have to be replace due to the part being unavailable. . Choice Home will report that the tech was no able to diagnostic and they would assign another tech in which you would have to pay for the same information over and over and never have the job done. When I ask for the diagnostic that they received they point me back to the technician.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 29th, 2021

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guufylvr Warrenton, MO

I felt pressured & signed up for the warranty. When they called to ask if I had any questions, I told them I wanted to cancel. I was hung up on & called them back. I spoke with a different rep & he stated he cancelled & I would receive an email the next day verifying. I waited till Tuesday & attempted to reach them again only to be transferred without them telling me only for the next person to answer said she needed to transfer me to the cancellation dept. I asked does that mean the policy wasn’t cancelled on Friday as requested? She said it was not. Then hung up on me.

4 years ago

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Beverly Timmons Oklahoma City, OK

Purchased n 2017 for $1,750.00 for 5 year contract. Reported 1st claim on refrigerator water filter & warranty didn’t cover. Reported 2nd claim on the fiber band that goes around oven window inside stove door ( because got stained from cooking and while cleaning it the scrubbing broke it dow) & warranty didn’t cover. Made 3rd & 4th claim on my microwave same issue and it took 6 months to get fix and didn’t get fixed and am still waiting for replacement e-gift card for $191.00 from Lowe’s to replace and still haven’t gotten it. Warranty service SUCKS.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 27th, 2021

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KSTX San Antonio, TX

I have choice they are terrible. Example I have a two drawer dishwasher one drawer a year ago started leaking they paid to have it fixed. The other drawer did the same thing and now they say not normal wear and refuse to fix it. How can that be? Ok one drawer not the 2nd one a year later. Refused to fix AC even though I should proof of bi-yearly maintenance. They will deny claims for no reason. Waste of money.

4 years ago Edited January 10, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 26th, 2021

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Ranae W Hairston Lubbock, TX

replace like and kind is a joke. Our LG electric dryer is on the blink and the repair people that Choice Warranty sent out is they can't get parts for it anymore. Has been discontiuned. Choice would only come up with $488 for a Whirpool. To replace with an LG that is 7.4cu. (because they don't make the the7.0 anymore like ours) is $799. This has happened on the A/C claim and the water heater claim. They advertise to replace with like and kind and it is very false/ they are 3 for 3 in paying about half what they should have on the 3 claims we have had in the last year. NOT

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 23rd, 2021

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Nicole Jeffries Grand Prairie, TX

Effortless, the representative was pleasant, I especially like receiving the emails with all the information. Thank you!

4 years ago

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Cheryl L OBannon Lubbock, TX

Very helpful and understood my needs. Service representative, Frances was able to offer quarterly payments rather than monthly for a lower cost.

4 years ago

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Patricia gardner Charlotte, NC

I moved in to a dishwasher 12 years old covered by policy from seller . CHW came on 4/13 - informed a needed 2 parts one simple the other the board that was no longer manufactured - the would require 10 days to research availability - only in formation I am provided they will let me know 4/27 (that’s 14days) . The part is no longer made . What’s the chance there is anew one on the shelf somewhere. Oh ok a refurbished one is satisfactory? Not by me . After reading this how would you grade CHW. My grade is ZERO

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 21st, 2021

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Harold Wells Draper, UT

I was disappointed that I was not able to speak with an employee, only a recording to tell my situation to. I was also surprised that my appointment is a week away.

4 years ago

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Bill Neaveill Saint Clair, MO

Choice Home Warranty is very customer oriented and goes out of their way to make sure your issue is resolved as quickly as possible.

4 years ago

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Marva Davis LeBeau Houston, TX

The provider was very experienced and gave important information about the problem. He also suggested we needed a new toilet.

4 years ago

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Kenneth Fortner Bristol, VA

The electrician you contracted to do the work was very knowledgeably and performed the work quickly and efficient I would recommend him to anyone

4 years ago Edited January 10, 2024

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McClellon Cox Decatur, GA

I needed a repair of mr outdoor water faucet and the associate told that you did not do that kind of service. That spigot is part of the house. Now I still have to call a plumber to come out and stop the dripping spigot.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2021

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Richard Peters Austin, TX

They deliver on their promise and work with the customer to make sure there is a satisfactory solution to any problem involving coverage.

4 years ago Edited April 25, 2022

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Michael Chism Fort Worth, TX

I’ve had a few issues with some of the technicians that have came by and I’m currently waiting on one to come and check my slow draining sink...he called Friday to move the time to around 5:30pm for that day. I haven’t heard anything back from him and now it’s MONDAY!!!! Poor communication at best

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2021

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Bob Barksdale Colorado Springs, CO

Response time in acting on submitted requests for service and outstanding time in providing the necessary solution to the issues(s).

4 years ago Edited September 14, 2021

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heath dyer Columbus, MS

I have tried to use the service twice. The first time was with my dryer. They sent someone out to look at it then they wanted to have another company come for a second opinion but then canceled them and refused to pay for the parts to fix my dryer. I finally had to have the dryer fixed at my expense. The second time i used then they sent me an email saying that the company sounds be there on certian date. I called the company the next day and they had no record of ever being contacted by there service. Nothing but frustration and headaches from using this home warranty service

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2021

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Model Herbert Milwaukee, WI

Not very pleased. Long wait times for service. No compensation for all the lost food I had waste. Had no fridge for 2 months cause I had to wait for available appointment. I called customer service and the woman acted as if she didn't care. How can I feed my kids with no fridge? Very disappointing.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2021

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Jen Thornwall Minneapolis, MN

At first you recommended a technician that is no longer in your network! It took several calls and emails to get it sorted out, and it could’ve been such a basic fix. Attention to our appliance was delayed by a week : [

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 12th, 2021

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Rodrick Sharpe Stockbridge, GA

The technician did not stop until the problem leak was completely fixed! He even turned down a tip but only a handshake and my service fee.

4 years ago

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Lawrence Turner Imperial, MO

It took forever to get a service man here. Choice had to reassign a different service rep 3 times. The service man indicated the problem with the dish washer was due to wear and tear, yet you denied the claim, Very poor service and tremendous time delays, I have sat and waited for hours with a no shop service rep. Very unhappy with Choice !!!!!!!!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 12th, 2021

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Marsha O'Harra Buffalo, NY

I would never recommend this company. I've had 3 years of contracts with them. The first year I didn't use the service at all. During the second year I sold the property and transferred the warranty to the new homeowner. The third year Choice warranty continue to charge my credit card for the previous year when I wasn't even an owner. I had since purchased a new policy on my new home. It took me numerous phone calls with outrageous wait times. In the end I had to contact my bank to get the issue resolved! I won't be renewing with Choice warranty!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 12th, 2021

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Reyna Contreras Dallas, TX

Very friendly and direct in their answers. Lot of information given for a short or long periods different prices where you can choose from.

4 years ago

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Sharon Hancock Apache Junction, AZ

Dislike the fact when you talk to Choice you can't get a real person who can talk or understand American English... Dislike the fact that it would have taken them 3 weeks to get someone out to even look at my refrigerator, let alone fix the problem... So I had to go buy a new one... this whole thing cost me over $1900.00 to have something taken care of that they should of handled right away...

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 8th, 2021

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dennis jocom Maricopa, AZ

Great people and knowledgeable with coverage also understanding compared coverage form competition options for multi year coverage that I purchased

4 years ago

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Scipio Africanus New Bern, NC

I reported and A/C problem. A worn out circuit breaker was replaced. However, my A/C is still blowing warm air. I have been told Choice will not cover the A/C repair now. I am appealing. This is disappointing.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Don F Savannah, TN

I have been very happy with Choice Home Warranty. They schedule knowledgeable technicians promptly and make whatever repairs are necessary!

4 years ago

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Ryan Michael Topeka, KS

This is the worst company you can get a warranty through. Extremely rude workers and they really do not make an effort to help. I am currently 9 months into a claim and haven’t gotten a response from them in 2 months. I’ve called and can’t reach my case manager and requested the superior ... I have 5-6 messages unanswered on their portal and have called and they said a case manager will call me on 4 straight calls. I have gotten NOTHING from them. Save your money and don’t purchase. Their case manager Kirsten S. is the worst worker ever and is extremely rude!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 8th, 2021

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Maureen Fontanes Wendell, NC

The first technician never showed up. This is not the first claim in which this happened. Unfortunately it is discouraging. The second technician arrived on time and was amazing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 8th, 2021

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Fields High Point, NC

The first company canceled 30 minutes before their appointment, and I took the day off of work. The second company fixed my leak however choice warranty would not cover the damaged bathroom cabinet which was destroyed by the leak. All the company did was tighten the pipe and put some kind of water repellent tape around it. The replacing the Faucet, but the cabinet is destroyed. Not sure if I’m gonna keep the warranty company if they don’t replace what was damaged because of a leak. Makes no sense, very disappointed and this is our first time using this company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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TexasT Sherman, TX

Too bad you can't give them a zero, or a negative number. They don't even deserve a 1 star. If you get anything from Choice Home Warranty run away as fast as you can. They lie . . . period! They even have vendors/technicians that will lie and give false reports. It's just a matter of time before they get shut down for scamming people. The most unbelievable things about CHW is how they haven't been sued and shut down yet. Just a matter of time!

4 years ago Edited July 11, 2022

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Debra Westberry Willis, TX

If I could not give one start I wouldn't. This company is a scam. They cover nothing. They send out terrible technicians. Choice sent out an AC technician and he put in the wrong size coil and ruined my unit. Choice would not help with this at all. Please read the small fine print on what Choice covers. They also read from a script when they give you a denial on any coverage. Save your money. Read on Facebook in the group about Choice. Look at what others have gone through.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Apr. 8th, 2021

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Jeff Charlotte, NC

This company is a nightmare to deal with. I purchased my new home with a home inspection that all items were in good condition, and competed all required maintenance service. This year alone they have denied repair of an exterior light, a ceiling fan, a refrigerator, and a dishwasher. Do yourself a favor and just place what you would have paid them in a savings account and complete the repairs yourself without them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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C. Floberg Tonganoxie, KS

Customer service personnel are rude, dishonest & do not return phone calls or emails. The company does not take the opinion of paid heating & air professionals & will deny a claim based on their own “knowledge”. We provided all information requested & when we stated we felt we were getting the run around, claim was denied & they stopped all communication. Followed contract for mediation/arbitration & not one response from CHW. Terrible service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 8th, 2021

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Ron Hartman DeLand, FL

Not much any longer ,service technician was the only positive,thus the 1 otherwise it would be 0. My appliance was unable to be repaired,I was given a buyout of 246.00 which wouldn’t pay for a toy appliance. I’ve spoken to Yvette who was as unhelpful as could be regarding my input. I will be looking for a new provider, and will let the 4 clients I referred this past year to do the same.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Mama G Metairie, LA

Firstly it took aver a month to get a resolution to my non washing/drying moldy dishwasher. The part was back ordered, they offered me $246 to "repair or replace" the appliance. Where or where could I replace it for $246? after haggling past 2 weeks, I finally decided to move on and accept their offer(not worth my time to con't to dispute). Did so on line and low and behold, I do not get cash or a Visa type debit card, they "WILL" send to me a Lowe's gift card. so not only do I get a paltry amount to "replace" my dishwasher, now I'm obligated to go to lowes, now or in the future?????

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Michael Chavalas Nashville, TN

We had a leak 4 weeks into owning our new home, Choice determined that it was a pre-existing problem and did not cover the repair. The water hook ups for the washer were leaking while in use.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

Choice Home Warranty Reviews