Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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GaryS Saint Paul, MN

I had a warranty that included the pool and hot tub option. When my hot tub stopped working in the winter I filed a claim. They denied the claim on the basis that my hot tub was an above ground hot tub and that was not covered. My argument was that the majority of hor tub owners would have above ground hot tubs. They said businesses such as hotels have in ground hot tubs. So why offer hot tub coverage to consumers? I was not informed when opting for the coverage that my hot tub would not be covered because it was above ground

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 21st, 2020

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Kaushika. Patel Farmingdale, NY

Very prompt service. We get good serviceman. All representatives of choice home warranty are very helpful and curtious.

6 years ago

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Herbert White Woodbridge, VA

I like Choice but don't like their assessment of costs to replace appliances. my micro wave oven combo is $2500, Choice offered me 700 to replace it, based on their assessment that the average costs for replacing a micro wave oven combo is 599. I don't agree with their cost assessment. I think it should be higher. I couldn't find the same costs, don't know where they came up with that estimate.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 21st, 2020

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Gotta Keep It Movin' Kansas City, MO

Quick & efficient service. Although it was my first time using CHW, the service was WAY better than American Home Shield.

6 years ago

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Jeff Jordan ,

Everything went well. Customer Service Representative was friendly & professional. He helped me with the best price that would satisfy me. Thanks Choice Home Warranty!

6 years ago

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Erin J Slaughter Hamtramck, MI

We called to have someone out to look at our washer. The man that came out was great, told us what was wrong, gave us a repair estimate and said he would submit to Choice to see if they planned to repair or replace it. We got a response from Choice stating there were no mechanical issues found and no repairs were needed. I responded thinking they had made a mistake and they responded with the same exact verbiage as the first email. I am very disappointed!

6 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Wayne Ray Memphis, TN

I have been a customer for 3 years with CHW. On Jan 8, 2020, I called to report a hot water heater leaking. I finally had a service co come on Jan 13, 2020. The tech said the hot water heater needed replacing. He sent his report in and it was denied because they don't cover, "water holding tanks." I had to pay the service fee. Why didn't CHW tell me on the 8th that the heater wasn't covered? No hot water for a week is terrible! The service fee added insult to injury.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

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Eric Means Irving, TX

I’ve purchased warranty that serves no purpose if the work requested isn’t able to be repaired if you have an in ground pool vs an above ground pool.

6 years ago

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OCTAVIO St Louis, MO

STOP IS A SCAM !!!!!! IN THE LAST 2 YEARS I PLAID 2 CLAIMS THE FIRST ONE A ELECTRICAL PROBLEM THE GUY WHO COME SAID NEED TO REWIRE THE HOUSE AND WAS NOT COVER I CHECKED MY SELF AND WAS JUST A LOSE WIRE I PUT IN BACK AND WORK FINE SINCE, JUST DAYS AGO I CLAIM A PROBLEM ON MY AIR HEATHER SOME ONE CAME YESTERDAY MAKE ME WAIT 3 HOURS AND SPENT 5 MINUTES AND LEFT HE SAID HE HAVE TO SEND THE REPORT TO DAY I HAVE AN EMAIL SAYING THE HUMIDIFIER IS BAD AND IS NOT COVER SO I PAID 45 DOLLARS TWICE FOR NOTHING AND THIS STUPID WARRANTY GOOD FOR NOTHING

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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Mrs Thompson Michigan City, IN

I was disappointed. Every item I needed repaired I thought was all a plumbing issue .one item that needed to be fixed ,choice said it wasn't listed as a plumbing issue

6 years ago

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Duane Neiner Prescott Valley, AZ

The service technician arrived at the appropriate time. He was able to solve the problem and take the appropriate action to make the problem go away.

6 years ago

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Tammy Glover Harrisonburg, VA

Choice was there for me when I needed them...thank you!! I recently had a claim on a Sunday and they were there for me!

6 years ago

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Byron Bartley Hixson, TN

Just had Choice out to repair second refrigerator, which I pay extra for coverage, had a leak in the cooling line, when repairman person called Choice the claim was denied because leaks are not covered, when I purchased the warranty I was told all repairs are covered, if not repairable it would be replace, The repair person said this is the only company that he has dealt with that denied a claim for this problem. I will be writing reviews on any site plus contacting the BBB.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Bert R. Dover, DE

I've been with CHW for 3-1/2 years. In earlier years we had trouble finding subs that would service our area. Seems to have improved. Renewing my policy for another 3 yrs.

6 years ago

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Real Estate Agent LaVerkin, UT

Horrible service. Furnace went belly up the day after our policy went into effect and CHW denied the claim saying, "it was a preexisting condition". It was the middle of winter and so according to CHW, we lived in a home that was not heated prior to our policy. When we bought the policy the representive pressured us hard to buy a five year policy...sure glad we declined...I wouldn't want to be tied to CHW any longer than the year we signed up for. There are better Home Warranty companies out there folks.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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C.Grayson Topeka, KS

The service was great. We were offered the senior discount, which was one of the reasons that we changed companies. Thank you Choice Home.

6 years ago

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Kenneth Tessman Arlington, TX

Choice refused to cover my refrigerator repair, leaving me with several hundreds of dollars in food spoilage. Tech rep came out and found a Freon leak. DON’T RENEW YOUR CONTRACT!! I HAD TO PAY $60 AND MY REFRIGERATOR IS STILL BROKEN. BOYCOTT CHOICE HOME WARRANTY AND TELL YOUR FRIENDS. POST IT ON FACEBOOK AND DEMAND A REFUND OF YOUR PAYMENT OR YOUR CO-PAY! 👎🏼😥☠️

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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Trisha The Colony, TX

They're good when it comes down to only paying a small fee to have service come out to handle your problem, but they do not replace the item with the same item that they're replacing it may be a less quality.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Ed Rhodes Quakertown, PA

Takes several days to have someone arrive. Some times, it is an emergency, clogged sinks, frozen pipes. If i can wait, I will schedule, if not, I go to local contractors.

6 years ago

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John Floyd Florence, SC

I took off work to open a beach house to repair a refrig. icemaker. A time was scheduled and I took off work to travel to the coast to open the beach house to meet the repairman at the appointed time. He did not call to say he was not coming, I wasted a day. Poor service. will cancel after repairs since I have already paid the $60 deductible. Be aware.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Taft North Charleston, SC

Excellent experience with CHW. A recent Clair was resolved within 24 hours. They sent a technician out within 24 hours of claim submission.

6 years ago

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Leroy Gonzalez San Antonio, TX

Very professional and very informative. Answered all my questions and explained the service they provide. Very satisfied

6 years ago

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Donna New Iberia, LA

I have 4 stars, because I have not needed to file a claim yet. My representative Al was very awful in explaining policy and getting me sign up for coverage.

6 years ago

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Alphonso Fletcher Columbus, GA

They are very reliable. My initial experience was bad, but I spoke with an agent and they corrected my problem on the spot and approve my claim thanks.

6 years ago

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Chuck Casey Humble, TX

My experience to date is limited to the selection process. I found the Choice people easy to work with and helpful. The process was painless

6 years ago

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William Bartlett Wichita, KS

Very difficult to get the to replace stuff that equivalent to the one that went bad! I don’t like arguing with the adjuster from New Jersey when they low ball the replacement item. It took several calls before we finally got a replacement equal to the item we have.this has happened every time we call in to repair or replace something!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 3rd, 2020

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Daniel Port Orange, FL

Our claim for our leaking plumbing and damaged dry wall was denied. They went out of their way to make excuses for why they wouldn’t cover it. Even the repair technician they hired and sent out didn’t understand why they wouldn’t cover it. Terrible customer service, terrible experience. Zero faith in this company ever actually honoring their warranty. If we ever have another claim, I can’t wait to hear their excuses as to why they won’t cover it either. So far it’s been a waste of money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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nick Staten Island, NY

fast quick service no hassle received a call within one hour of putting my claim in with an appointment for the following day

6 years ago

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Sapan Polepalle Scarsdale, NY

I find it helpful to have some coverage for the home. On the larger items is sometimes difficult to get choice to reimburse me for defective issues, but overall it is better than having no protection at all.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 27th, 2019

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Karen L Mitchell Sparks, NV

I have been very pleased with HC. I have used them several times. The repairmen they send are so nice and professional.

6 years ago

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Charles Aransas Pass, TX

We had a Plumbing Problem which was corrected by Technician Isaac. He was outstanding in sharing the do's & don't regarding our problem.

6 years ago

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Mark Benton, LA

I was very impressed with their service. The whole experience was much better than I ever received through other home warranty companies!

6 years ago

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Sunnee Las Vegas, NV

Choice Home Warranty Service was fast and good. Although sometimes they can't repair it for you, but they will give you some compensation soon.

6 years ago

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Joel Wichita, KS

They refused pay for my repair. I called back and they sold me an extended warranty and asked me to wait 30 days to use it. After all they refused pay anyway saying that my problem is not on the covered. But they have the Plumber report since the first day! Choice Home Warranty is not an honesty company. They are tricky, racist, and no respect for costumers. Don’t do business with CHW.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 18th, 2019

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Bipin Patel Peachtree Corners, GA

Technician was on time and very helpful in providing heads up on arrival time. Knowledgeable person and did not require assistance. Hats off to him.

6 years ago Edited April 3, 2025

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Reno Fuhrman

I was mislead by 2 different agents who led me to believe that my recent claim would be covered. I paid a service fee & then the claim was denied. No work was done & I wasted more than a week for a vendor to diagnose my issue. I was hoping to at least be reimbursed the service fee. After I appealed, I was assigned a case manager who basically denied me on the spot. I asked to speak to a supervisor & was told that nothing further could be done after the case manager denied my appeal- extremely disappointing!

6 years ago Edited September 18, 2024

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Julie Michel Middletown, MO

They didn't disclose pertinent info and do NOT cover what they claim. Took 14 days to dispatch a company for a water heater. The company came 4 times to do more damage than was original claim. Busted walls, sewer backed up in to house and misdiagnosed water heater. 30 DAYS without hot water. Replaced, at their recommendation to find out it was a $12 part. Called in new claim this am, talked to a manager and specifically named Mounts Plumbing to never be sent to my home again. Guess who they dispatched this afternoon!!! 😡

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Emily F. Peoria, AZ

Too many exclusions included and the coverage is not great! Had a water heater problem with the house I bought a year and half ago, and they would not cover the cost/expense of repairing or replacing the water heater. Have been a loyal customer with Choice Home Warranty for 7+ years with 2 claims! Make my premium payments on-time every month. Not fair!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Dec. 12th, 2019

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Mary Zaparoni Charleston, WV

Very easy to call and schedule a claim. The serviceman who has been called for my issues is always polite and explains everything he is doing.

6 years ago

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Barbara

I thought it was a good idea but I was wrong our dishwasher quit and it has a manufactured warranty but instead of using it to get part replaced your company wants to replace but only want to give us 275.00 to replace it well I don't know what planet you can replace a dishwasher for that amount . I will be replacing your company with one that actually covers the appliances like you are supposed to do.

6 years ago Edited December 9, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 11th, 2019

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KB Lancaster, PA

Getting ready to cancel 3 policies. Choice will always find a way to deny a claim. I've been a client since 2015. I put in a claim for a shower leak (they said there wasn't one); a claim for a stove/gas leak (they said there wasn't one, and yet UGI had to come in, cap it off; and I had to buy a new stove) and a water heater venting issue (they don't cover vents). In each case, they charged $45 to tell me they couldn't do anything. That plus the annual fee .... not worth it. A ripoff.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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J daniels Atoka, TN

The service is quick and precise! Great service we only use them once so far it ok I dont like the review been so long I think it should be the customer's choice

6 years ago

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David New Port Richey, FL

Choice is a ripoff and a waste of money. They always try to find a way to NOT cover a claim. The door springs on my dishwasher broke and I was told that it was excluded from coverage. The customer service rep who took my phone call didn't tell me it wasn't covered so i had to pay the service charge and then be told. I appealed and it was denied. In my opinion it is a waste of money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 9th, 2019

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Jeff Tucson, AZ

I have had a service technician on the vendor list from Choice Home Warranty come to my property 5 times. Every time they have put a band-aid on the situation and called it good. I've now been forced to get an outside vendor to execute the repair, however, the process to file a claim is extremely cumbersome. Choice will not accept an invoice nor will they call the company that executed the repair. They require the technician to call them, which they refuse because they feel that Choice home warranty is too difficult to work with.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 6th, 2019

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Mike Hurt Sapulpa, OK

the one star is as much on me as it is how i feel about choice home warranty. had i not assumed the coverage was the same as my previous warranty company i would not have made the purchase. obvious question, why did i change. i was concerned the quality of the repair people was declining. choice has done a great job of defining normal wear and tear to not include much of anything. i salute you for that. i canceled my contract, determining that i was not a good fit for choice.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

We regret losing you as a customer.

Dec. 5th, 2019

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Yurcania Toribio Westtown, NY

I like the options and the sales. Aaron was able to understand what I was buying and I am hopeful that when filing a claim will be just as easy.

6 years ago

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John Plummer Buckeye, AZ

I would like to rate CHW higher but my experience so far is frustrating. The technician removed the control panel for my oven and gave me no idea when it will be repaired. This really impacts our holiday plans. I am not a happy customer.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 4th, 2019

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Carl Walker Jacksonville, AR

Used them 3 times in 2019. Each incident was handled promptly and professionally. I saved about $125 per repair, I'm happy.

6 years ago

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Michael Dagostino Newfoundland, PA

I had good experience and bad experience overall it is a good insurance but you need to read very careful the details that comes up when they send the repair person.....

6 years ago

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Kathryn Foley, AL

Was very impressed with the fast service. With in an hour and a half, the technician was at our door to get our furnace working. Great job

6 years ago

Choice Home Warranty Reviews