Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

star star star star star

Phyllis Newon Waldorf, MD

I liked that I can go online and file a claim immediately, and that service was schedule and I was notified within the same day.

2 years ago Edited October 24, 2023

star star star star star

Steven Doole

I spoke to Oscar and he was very helpful and knowledgeable of exactly what I was looking for. His expertise and knowledge was commendable.

2 years ago

star star star star star

Sharon Grant

The first provider was a challenge, and the Choice representative was wonderful resolving it and sending me a fantastic provider .

2 years ago

star star star star star

Mary Peoria, AZ

Once I called to request service, a service technician called and scheduled service the next day. Great professional service.

2 years ago

star star star star star

Steve Rockett Riverside, CA

Service was great. Staff are courteous and tuned into my problems. The sales staff keeps leaving messages on my phone.

2 years ago Edited October 6, 2023

star star star star star_border

Shirley Shaw San Clemente, CA

Choice Hom Warranty seems to be one of the best for service. I've used several companies over the years on my rental properties. Select Home Warranty is the absolute worst

2 years ago

star star_border star_border star_border star_border

Clemmie & Mandy Johnson San Jose, CA

I’ve been a paying customer of choice home warranty. I’m so disappointed with their service. They avoid as much as they can. Their customer service reps, especially the case managers are absolutely horrible!!! They treated me like I’m an idiot. They refuse to review my contract with me. I was strictly limited to a 15 minute phone call. The resolution was simply that my claim was denied. Their suggestion was that I could pay for a new technician to come out to look at the problem but based on what I thought was the problem, that would be denied too! 😡

2 years ago

star star_border star_border star_border star_border

Richard LaQue

Worst customer service. I put in a request for my fridge over a month ago and still no resolution. Whenever I talk to anyone it's the same thing wait 24 hours. After 1 week of calling everyday, some one finally sent a message to the 3rd party vendor. Your customer service reps are rude and start talking over you. They are not empathetic. I have been having to eat out every day for over a month and that is expensive! No consideration to make things right. Horrible experience so far.

2 years ago Edited September 13, 2023

star star star star star

Kimberly Oldham Camden, SC

Very quick service. If they can't find someone to come out right away they tell you you can find someone they will reimburse you.

2 years ago Edited September 11, 2023

star star star star star

Dani Lu Boca Raton, FL

He was great! He called to let me know he was on his way and was fast and efficient. He fixed the issue with our dishwasher and we are very pleased.

2 years ago

star star star star star

Glenn Crane Madison, AL

Repair was completed to my broken a/c within 24 hours. Keith from Extra Care Heating and Air Conditioning provided excellent service.

2 years ago

star star star star star

Sandy Armstrong Ashburn, VA

The ease of using the site to request service. The service company sent was professional, and knowledgeable, and informative.

2 years ago

star star star star_border star_border

Barbara Motto Pittsburgh, PA

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Reginald Duluth, GA

I paid the One Stop Heating Air technician the $75.00 service call fee. He then checked the outside unit and said that freon needed to be added. He indicated that he called Choice Warranty left a voicemail message, he waited ten minutes. The technician finally told me that he could wait any longer that go to another customer home and return later to put the freon into my system. He still did not give me his business card. The technician did have the courtesy to come to my front door to let me know that he was back. I was pretty upset that he was very unprofessional.

2 years ago

star star star star star

Doris Buckler Pearland, TX

So far calls have been answered and responded to quickly. The last call made a contractor was sent out the same day and resolved the problem.

2 years ago

star star star star star

michael tranumn.o Concord, NC

I really like the rates for what this warranty covers. I was referred by a friend to take a look at Choice warranty. My friend Kevin W

2 years ago

star star star star star

Margaret Denver, NC

The problem was taken care of in a timely manner. The item was fixed within 2 days. I am glad that I had my home covered by Choice Home Warranty.

2 years ago

star star star star star_border

Joanne Drexel Hill, PA

i like the fact that they can send out the right people to fix your appliances but when u need to contact that co that choice selected they dont response to your calls

2 years ago

star star_border star_border star_border star_border

Winni Li Buford, GA

Very bad on claim determination!!!! My microwave can't be fixed as the discontinued part. Choice Home Warranty agrees to pay for the replacement of the whole piece at $191. However, the price of my microwave or a similar brand is $499 at Lowe's. I submitted the appeal, but the supervisor told me the Choice Home Warranty determines the price based on the WHOLESALE than retail. It doesn't make sense how can an individual get the wholesale price. I definitely will report this to BBB for help.

2 years ago

star star star star star_border

Elaine Thompson Charlotte, NC

I give Choice's response time an A Deweys Electrical Svcs was very thorough and quick to get the job done. I'm very satisfied with the way this went.

2 years ago

star star star star star

Cheryl Brown Oakland, CA

I like the fact that I could choose to set up my home warranty for 3 years and don’t have to worry about year to year, or month to month.

2 years ago

star star_border star_border star_border star_border

Mark Parrish, FL

You lie about your service agreement, Save Thousands in repairs…BS! My condenser fan motor burnt up, I had to pay $475.00 (1/2)of the cost of the motor, on top of the $85 service. So I actually paid more then you. I’ve called several times about it, but all I get is “ oh well that’s what we pay “ I’ve ask for a manager got hung up on 2 times. Your service, your costumer service all sucks!!! I’ve told the last person I was going to the BBB about this… so what and then she hung up! I gave you a 1 because there is no zero

2 years ago

star star star star star

Art Robinson New Albany, OH

Ease of filing claim online, speed of response, professionalism of Repairman (Zack) who responded . . . All in all, a very rewarding experience!

2 years ago

star star_border star_border star_border star_border

Mira Powder Springs, GA

I am very hurt and disappointed with choice. Had 2 claims with them. The first one they never found a technician. The second one they denied and we had to pay out of pocket. After our warranty was paid in full. I honestly want my money and to go to another company. I was told that choice denies a lot. This is not okay especially for something broken that wasn't my fault. What is the point of a warranty if you have to pay $75, get denied, and pay hundreds for repairs?

2 years ago

star star_border star_border star_border star_border

E S

It is horrible and I want a full refund! I’ve had a claim open since 8/16/23 and it still isn’t resolved. I have had 3 technicians out here and I was told I would hear something in 24-48 hours. It’s been a week! It’s been this was since August. I’ve received 3 different diagnosis. I won’t recommend you to anyone. My mom is having the same issue in with you guys. I’m requesting a full refund, please.

2 years ago Edited October 19, 2023

star star star star star

Armando Hernandez Waco, TX

I liked the clarity from Tracie A in explaining every aspect of coverage and cost. I believe that this is a GREAT value for my $$$.

2 years ago

star star star star star

Churchtree Inc. Missouri City, TX

The technician arrived promptly on time and was quite knowledgeable about how to properly fix the non-working appliance.

2 years ago

star star star star star

David Tillinghast Hamilton, OH

I loved the prompt service response. I had an appointment within 24 hours and my issue fixed within 48 hours. Great company.

2 years ago

star star_border star_border star_border star_border

Patsy Rose Mansfield, TX

Called to cancel the warranty I had been talked into yesterday after I found out they were under litigation by the Attorney Generals from both Arizona and their home state of New Jersey. Fast talking salesperson tried to counter everything I said and basically would not take no for an answer until I caved just to get her off the phone figuring I would just send an email to cancel. Original person that sold me the policy was the same way.

2 years ago

star star star star star

Dhanas Muthu Chantilly, VA

I have been customer for 4+ years. I am happy customer so far. Made 3+ claims and all are approved. I recommend this company for your home warranty.

2 years ago

star star_border star_border star_border star_border

Jenice Akron, OH

I renewed my 5 year contract after I was assured that Choice purchased several companies and the list of vendors to do work had increased tremendously. After many calls and waiting 20 days! Yes TWENTY DAYS, I called. They were rude and made it so difficult to get through to someone that understood english that I cancelled. Liars, cheats and rude. I would leave zero stars if that was possible.

2 years ago

star star_border star_border star_border star_border

Joan Las Vegas, NV

My air conditioner out the 1st of July when it was 118 here in Henderson, I am a 77 year old with major health problems and 2 12 year old cats. I was on the phone with Choice every day pleading with them to get me a new one. Finally got it 32 days later after the weather broke. I think this was border line abuse . My thermostat never went under 97 degrees for 32 days. Everyone I talked to thought it was unacceptable. I am paid up for 3yeats and then I am dropping them. Save your money I wish I had.

2 years ago

star star star star_border star_border

Angela Baker Sykesville, MD

The length of time it took to get a contractor for my broken hot water heater (5 days) prompted me to get my own contractor in the next day. Of course I do not get reimbursed for it.

2 years ago

star star star_border star_border star_border

Glenna Novak Cherry Hill, NJ

I have submitted a request 2x for my air conditioner so it’s been out and continues to be out this season. I know you have the reimbursement program but I’ve never used it . I’m not sure how it works even after reading through my contract.

2 years ago

star star star star star

George Ruggiero

The folks at CHW are friendly, courteous and professional - 5 star service that everyone should expect from a warranty company!

2 years ago

star star star star star

Lea Fuji Las Vegas, NV

This is my second time around with Choice Warranty. I'd say it's somewhat affordable. It's easy to request a repair. You just do it online

2 years ago

star star_border star_border star_border star_border

CT Hou Missouri City, TX

This company looks for any excuse to deny your claim. What’s the point of having a home warranty coverage if they’re not going to fix it and worse you get charge $65 for them to tell you they’re not gonna fix it then you have to hire a contractor to come out and fix it. This company sucks. I will not be renewing my warranty and highly advise anyone else to run as far away from this company as they can.

2 years ago

star star star star_border star_border

Mercedes Daye Mount Holly, NJ

The technician was great, however he did not have my home number and there was a disconnect with the schedule appointment. However he facilitated me and the job was done. Thanks

2 years ago

star star star star star

Intekhab

2 years ago

star star star star star_border

Madonna Saint Augustine, FL

I like that I can call one number for service on so many different things. The customer service reps are awesome! The cost is less than I paid for my previous warranty.

2 years ago

star star_border star_border star_border star_border

Micki Nasello St Louis, MO

I had a serviceman come out twice for my leaky furnace and because it wouldn’t stay lit. He didn’t even look into why it wasn’t staying lit and made the leaking worse. And ever since the last time he came, it has been making an awful sound. He said if he comes back again it probably won’t be covered and I will have to pay out of pocket. I don’t understand why I would need to pay when he never fixed the issue. This is why I have not renewed my warranty. Very disappointed that this is going to cost me even more money.

2 years ago

star star star star star

Ola Thrower Isle of Palms, SC

Have not had to use services of Choice Warrenty. However, I have had email inquiries letting me know to reach out if services needed.

2 years ago

star star_border star_border star_border star_border

Jose Arvide The Colony, TX

This time they have given me horrible service, they do not answer my texts or my emails, it is very difficult to communicate by phone and 2 times they cynically hung up on my calls, also when I have managed to have other conversations, they simply say that it is not their department that can help me, they just tell me to call again. I honestly believe that they are trying not to take responsibility for my claim # 21145633 for $1460 and I think that their strategy is to tire me out so that I forget and withdraw my right to be paid.

2 years ago Edited September 7, 2023

star star star star star

Orlando fuentes El Paso, TX

The price, in comparison of the top three home warraty companies Choice Home Warranty was number one. The straight forward approach.

2 years ago

star star star_border star_border star_border

Pierre Reed St Louis, MO

It's been 2 months that I put in a claim for my air-conditioning I've 3 units and the second claim I put in for the second unit that cools my bedroom is still not fix 2 months and it's a heatwave in the Midwest so if you can get a better warranty get ot

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 24th, 2023

star star star star_border star_border

mccall keyser Trinity, TX

Good communication. However, after 48 hours Choice cannot locate a tech who will accept a simple plumbing issue. I am disappointed and don't understand failure to assign work to a tech.

2 years ago

star star star star star

Sandra West Bloomfield, MI

Choice does its best to find a repair person , even when it is difficult and always is trying to resolve any problems that we may have.

2 years ago

star star_border star_border star_border star_border

Nicholas Leander, TX

During our last claim, the part needed was back ordered. While waiting for the part to be delivered, the company closed our claim. To get it reopened and the part actually installed they required us to pay an additional service fee. The customer should not have to pay twice due to backordered parts! I requested a supervisor call me, they never did. The agent on the phone had the worst customer service I've ever experienced. AVOID!!!

2 years ago

star star star star_border star_border

Manu Brentwood, NY

When we have a problem nobody gives proper answers and solutions what minig to take your warranty your warranty is very. Very bed you talking customer money but not helping when they need help

2 years ago

star star star star star

Robert Dallas, TX

I really like the ease of filing a claim and getting immediately a claim number and then within hours a response. Who does that? You do.

2 years ago

Choice Home Warranty Reviews