Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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John Grohl Milford, PA

From the first phone call to now, a horror show. I have used Choice for claims in the past, have recommended them. I'm outraged at the unprofessional services I continue to NOT receive. The only bright spot was Handy Manny who did the job for me. When I missed a supervisor callback, I was instructed to call back a general number and start the process all over again.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 6th, 2020

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Rolla Sheila Lubbock, TX

It took almost 2 weeks to get a technician to come look at the dishwasher. I received a robo call from Choice advising of the time for the technician to come. When I contacted the repair company, ... Choice had not sent the work order. The technician then called Choice for the work order ( this was on the day of the appt ). Choice does not do a decent job of keeping the client informed! Very, Very POOR customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2020

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Rick Fort Myers, FL

Technician was very knowledgeable very polite and very nice. Explained everything you did and cleaned up everything When he left .

5 years ago

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Karen Jenkins Ocean Springs, MS

Every claim I have sent in, CHW has responded immediately with either an appointment or a response from the needed service company.

5 years ago

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Sarasmom Harrisburg, PA

Todd was amazing! So helpful! My answers below are my expectations based on my customer service with Todd. Have not used the services!

5 years ago

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James Parks Saluda, VA

Have had Choice Home Warranty for a little over a year now. Never had a claim until September and it was my ac unit. The technician responded and found a Freon leak in the air handler under the house . He stated this was from normal wear and tear on the unit from normal vibrations. Choice denied my claim-a worthless company just taking honest peoples money.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 1st, 2020

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Teri Hansen Tucson, AZ

Great response time, technician diagnosed problem, unable to resolve due to problem with electrical outlet and not the dishwasher.

5 years ago

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rborgesen Rockledge, FL

I honestly wish that I could leave 0 stars, but that still might be generous. Their service is truly horrible. Getting them to cover any claim is a battle, even the people they contract out hate working for them. I have wound up having multiple systems repairs and replacements for which they have covered $1,500 (they owe another $500 but wont pay). Keep in mind that the remainder of the costs that I paid is $15,000. That is a lot of money to to have to pay when you have "coverage".

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 1st, 2020

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judy C Elgin, IL

I am not a fan of Choice Home Warranty. I've had the warranty for 1 1/2 years and have had 6 service calls; 4 resulting in problems. Technicians continually say broken part is not covered under warranty. Then when I get a 'non-warranty' repairman in to fix the issue, they say its a different part that's broken, which would have been covered under warranty! I cannot trust CHW warranty repairmen to tell truth.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2020

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carolyn armstrong Dacula, GA

CHOICE HOME WARRANTY HAS HANDLED MORE THAN ONE CLAIM FOR MY HOME AND I AM VERY SATISFIED SO FAR WITH THEIR REPONSE AND CUSTOMER SERVICE. ROSE

5 years ago

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Barbara Williams Baltimore, MD

The staff has been very helpful with rearranging appointments, and accommodating my questions regarding my policy and product s.

5 years ago

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Shannon Kingsport, TN

The technician was super nice, arrived on time and fixed the leak completely. I would definitely want to us House Doctors again.

5 years ago

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Kurt Jensen Plover, WI

HORRENDOUS customer service!!! Have filed 3 claims on major appliances. Each claim took multiple months to resolve. Each claim required lots of red tape, run around and headaches!! They required that we double pay the service call fee for a service that they could not provide on 2 of the claims! If I could give 0 stars I would in a heartbeat!!! I would not recommend this company to my worst enemy!!!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 24th, 2020

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Alicia Feliberty Dover, DE

We have had a very favorable experience from our phone call to report the problem to the phone call from the service Tech that he was on the way.

5 years ago

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Bob C Winston-Salem, NC

It was a smooth easy process to file the claim and the response was immediate. The technician was friendly and knowledgeable.

5 years ago

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Linda Larabee Houston, TX

The tech called and arrived as scheduled. Very nice contractor and replaced the garbage disposal and was on his way. Thank you.

5 years ago Edited September 14, 2021

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Roxanne Perkins New Port Richey, FL

Horrible !! My dryer died and I was offered 299 to buy a new one. NOT POSSIBLE! so I was assigned a CM on 9/4... I called and emailed HASSAN every day... she never called me! 9/18 I said I was cancelling and someone in retention offered me 399. Now I get $399 to replace my $650 dryer in 30 DAYS! I was told many times no supervisor or manager was available but one would call me - never did! So no calls from this company and in 60 days I can get a new dryer :-/

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2020

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Kenneth Chavis Memphis, TN

Agent was very professional, eager to get me on board with company, very polite, and got me the best deal that fits my needs. Thank You very much.

5 years ago

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Gerald Foster Cibolo, TX

We were very happy with our initial experience with Maurice R and look forward to a similar experience with Choice Home Warranty going forward.

5 years ago

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Darrell Louden Louisville, KY

Fast reply. Plus I like the idea that George Foreman was advertising for CHW. I think that adds a lot of integrity for CHW. Very pleased.

5 years ago

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Cunningham Tampa, FL

We've had a Choice warranty for as long as I can remember and its saved us $$$$. The prompt responses are a plus along with the customer service.

5 years ago

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KMcCrea Belleville, IL

Choice Home Warranty has been absolutely terrible. They do not deserve the one star that I was obligated to leave. I had 6 appointments - before a technician actually showed up to look at my sump pump. When I called to express my displeasure and to see what the issue was, the “supervisor” could careless that I had missed three days of work or actually solving the problem. I would not recommend this company at all

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear about the appointment service failures by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 10th, 2020

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David Williams Kingman, AZ

Representative was very helpful and provided all options available for me to chose from. Sounds like a good provider, reviews were excellent.

5 years ago

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Joy Luque Dallas, TX

When making the 1st claim [for a/c] the appointment set by Choice was for 7 days away; this when the outside temperature was in the 95 to 102 range. This was grossly unacceptable for me and totally uncaring by Choice.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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JaMayia Honaker Bristol, TN

Last year we were pleased this year has been awful. No one even likes dealing with this company. If anyone shows up that’s what we are told. Everything takes forever & customer service is a joke! When it works it’s good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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RTGilbert Hobbs, NM

The company does not honor their warranty contract. They denied my service request, because Choice Home Warranty arbitrarily made a decision, that the AC issue was a pre-existing condition. There was no proof that they had to make such a decision. The service provider did not think it was a pre-existing condition. I appealed the determination and received a denial from the same individual that denied it the first time. There is no higher authority to appeal to.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 10th, 2020

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Joan Eger Port Saint Lucie, FL

My fridge stopped keeping things cold. The sensor reads 38 degrees for fridge and -2 for the freezer. A temperature probe reads 65 in both. We called choice over two weeks ago. They sent out one service guy in 3 days. The next service guy came out in an additional 4 days. Both had to report back to choice before they could repair the fridge. Well, it’s two weeks later. Not fixed! Not scheduled for actual repair. I was sold the policy based on how fast the repair was supposed to be! Choice is the worst I’ve ever encountered!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

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Maass Dallas, TX

Home Choice Warranty Is not #1. They are scammers and have horrible customer service! They lie about their services. Stay away from this company! The company takes too long to take care of claims and they give you the run around to avoid taking care of their responsibilities as a company to warranty what is in the contract you paid for! This company needs to get it together and be more professional and take care of their customers. Probably lack of training within the company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

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Edward fernandes Mount Joy, PA

I have Ed AC repaired washer replaced no oven and stove. They have been fair and pretty easy to work with But if the room appliance needs to be replaced the replacement cost is always more than they allow.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2020

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Beverly Ann Lewis Dallas, TX

I have always valued their customer service. Nice and friendly and makes you feel like you are their friend and favorite customer.

5 years ago

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ALTON LOWE JR Clarksville, VA

Kurt was very helpful and seemed as though he really cared and was passonite about Choice. Unusual for this day and time.

5 years ago

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Krista Payne Gastonia, NC

CHOICE home warranty is a scam, but the company that was sent out to diagnose my AC issues were INCREDIBLE. I will NEVER recommend CHOICE, EVER, but Tyson Services Air Conditioning and Heating are lovely people who actually care about their customers, unlike CHOICE, who couldn’t care less about anyone but themselves and finding a way out of paying for any claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

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Kevin Mozdel Independence, MO

You called just in time literally right after we got off the phone Select Home Warranty called. However, Choice home warranty was a better deal.

5 years ago

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Pearline walden Ft. Washington, MD

Choice has always been very responsive to my request. The tenhnicians sent have always been able to diagnose and fix the problem

5 years ago

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Jane Yingst Mesa, AZ

I am totally disappointed with Home Choice Warranty. First time buyer, AC went out and you couldn't find a technician to come out but it was ok for me to find one. Pay up front and then be reimbursed. But only if you follow the instructions. So while I am having the AC fixed, I won't be there to help follow the instructions and no doubt no reimbursement.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 31st, 2020

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Stephanie Reaves Marietta, GA

It took us almost 2 weeks to get a plumber out here to fix our shower leak. In the meantime, the shower leaked into the ceilings of our lower level, causing heavy damage which will probably range in the thousands of dollars. New ceilings, new flooring, new walls, and mold remediation. If you had been able to get a technician out here sooner, this would not have happened. We are not happy with your service!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 31st, 2020

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Sam Sealey Collierville, TN

This is the 2nd time we've had to use our warranty and we are not pleased! The first time, it took us a month before our issue was resolved with our washing machine. The 2nd time, we were told that our issue with our furnace blower wheel wasn't covered under normal wear and tear. The furnace is barely 2 years old! The technician had taken the cover off the furnace. He left stating that he would probably be back the next day and never returned. This is now day 2 without AC! We do NOT plan on renewing our contract and recommend that other stay away from Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 31st, 2020

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Martin Allen Shreveport, LA

This company is horrible to work with. We filed an AC claim on June 30th and 60 days later our AC is still broken. They sent out repairmen that did not show up, then another that just put Freon in and it did nothing and left. They have done nothing but make excuses and not fixed out AC correctly. They are now denying our claim after 2 months of waiting for them to fix it. Run from this company!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Vince O Manasquan, NJ

Third class operation interested only in collecting your dollars. Will do anything to avoid paying a claim. Worst warranty company I have ever dealt with. They are being investigated for fraud by the Arizona Attorney General! I have reported them to the New Jersey Attorney General for misrepresentation of their warranties. They refuse to return calls or respond to online requests for info or status on claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Peter Wainaina ,

The staff was friendly and he knew what he doing. He proved himself right. Thank you for your amazing knowledge of CHW.Bravo

5 years ago

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TSoltow Avon, IN

Was not too happy with the ease it was to have a company get out of so quickly on a claim to say the unit was not normal wear and tear so you have to get a new one yourself.

5 years ago

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Joann Boucher Palm Beach Gardens, FL

Leon was a pleasure. Spoke perfect English, answered all my questions and doubts had patience , was friendly and very knowledgeable

5 years ago

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Michael Lait Enterprise, AL

These people are nothing but a bunch of liars, cheaters, swindlers! We purchased a policy almost 5 years ago I paid thousands of dollars in premium and now we finally file a claim because our refrigerator is broken and they want to give us $500 for our $3000 refrigerator. Even though they say they will replace an appliance they don’t actually do that they give you like 1/5 the amount that it cost to replace. We even have a recording from our salesman trying to explain how They replace the appliance with either the same appliance or one that is better. Nothing but a huge lie.!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, your Case Manager will contact you directly to further address your concerns.

Aug. 27th, 2020

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Carmen Hernandez Chicago, IL

Let me tell you beware! Before u purchase this insurance I had it for 9 months and I placed 2 claims 1) refrigerator 2) home Ac and both times my claim was denied!!! They give you so much Tun a around to do the repair!! If your appliances don’t break down a certain way (their way in fine print) I paid $80 on top of that to be told I’m DENIED!! Omg I’m sick of them don’t buy these I arrancar this one is no good!! They dont repair!!then the people who they send want to charge you more $$$$$ omg I’m done ✅ with this I insurance that covers nothing!!! Beware of the fine print!!

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 26th, 2020

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zaheed murshalin Chandler, AZ

A friend of mine referred me to choice home. Felt extremely comfortable talking to customer service rep Andrew, and knowing about the coverage plans.

5 years ago

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Harvey Frable Stroudsburg, PA

Thank you Choice home warranty you sent a great electrician. Electricare LLC did an awesome job fixing my electrical problem, thank you!

5 years ago

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Jeff Katchen North Versailles, PA

They were very nice and explained everything. Got a really good deal and very good customer service to verify everything.

5 years ago

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bruce sogoloff Williamsburg, VA

We have fifteen properties protected by Choice. For the most part all has gone very well. The selection of repair vendors has been good.

5 years ago

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Janet Mizoguchi Loganville, GA

Choice Home Warranty are thieves. I have a claim over 6 months old and they will not pay. They agree to replace my microwave for $177.00 NO CHECk. When I cancelled this month they now say they will not pay because I cancelled them. Why would I keep paying $41.00 per month for nothing. Lies and Crooks. They should be in jail for stealing from their customers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 25th, 2020

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Jonas Chinea Tucson, AZ

I had couple of issues with appliances and the website is a great tool within a day I get a response when a technician is comming to the house

5 years ago

Choice Home Warranty Reviews