Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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amyk St Louis, MO

I would definitely not renew my contract. They put you through the wringer with HVAC and ultimately deny most of it. You can appeal and that is a nonsense formality. They say “no” immediately. Ultimately, you pay for a year contract and then end of paying out of pocket for all their denials. Save your money and plan for appliances breaking down. Do not give them your money . Also. They send some questionable repair people, deny your claim and then you get ripped off because you are at this sketch repair persons mercy. Save your money and find a good appliance company who is honest.

2 years ago Edited September 5, 2023

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John Atlanta, GA

Had an AC problem. Reported it. Tech came and repaired the problem. No muss. No fuss. Much appreciated the professional service! Thank you

2 years ago

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george hachar Laredo, TX

Don't know if it's worth the money, so far a 65 dollar charge every time they come in, have repaired the same AC unit 4 times and it's still not functioning. This last time been waiting for 3 weeks with a unit not cooling in 104 degree weather. Called them repeatedly and seems like all they want to do is avoid the expense of replacing the unit, and probably going to deny the claim to replace anyway. Would not recommend them at all and after this unit issue resolved going to cancel.

2 years ago

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Leslie and Peter Schlesinger West Valley City, UT

Great people to deal with: FAST AND EFFICIENT SERVICE! We are VERY happy with Choice and look forward to a long relationship.

2 years ago Edited January 10, 2024

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Joe M Palm Harbor, FL

The sales representative Jeff was awesome! He answered all my questions and made signing up for a new policy easy. Thanks Jeff for all of your help

2 years ago

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Carol Blackwell Ruskin, FL

Frank and his helper were absolutely fantastic! In and out before you know it and all repairs were made. Thanks again for a great job. 😊

2 years ago

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Karen Chicago, IL

The repairman that have been sent to make repairs have taken the time to explain exactly what the problem is and what repairs are needed.

2 years ago

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James Camarillo, CA

I recently renewed my account. The charge was supposed to be $465 but I was charge $710 in total. I received a $210 refund finally but it is still $30 overcharged based on my conversation with champion in the resolution department. I’ve been texting with my contacts for over a week now still without a resolution if you can’t get it right to the $465 I want a full refund ! And cancel my renewal. Not amazing.

2 years ago

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Bertha Houston, TX

I like that my issues with my appliances were resolved. I did not like that it took almost a week to get a tech out to fix my air con in this heat.

2 years ago

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Robert Reedy Dublin, OH

If there was a negative star rating I would chose that. My tech is great and would highly recommend his service, however, choice home warranty is the absolute worst and we will now be shopping your competitors to find a better solution. I've never seen a company run so badly and charge me a total of 400 dollars just to get a simple hot water heater serviced.

2 years ago

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Glenda Rogers Grovetown, GA

Malcolm did a wonderful job explaining the warranty without acting like he was in a rush. I turned down another warranty company because of that.

2 years ago

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Bryce Stradling Columbus, OH

Our Air conditioning went out and the company took an entire month to approve our replacement despite the inspector recommending one from the start. They kept dragging out the process, attempting multiple repairs to our unit and in the meantime the AC actually flooded our basement with condensation. Did I mention it was July? Customer service wasn't helpful, and the contractor they sent to our house said that they are very unreliable and he actually has trouble even billing them for services.

2 years ago

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Vickie Hurston Las Vegas, NV

I am completely disappointed and quite perturbed with the level of customer service provided me as a new customer. I am still waiting for a dryer repair nearly 2 mos. later. The vendor is Sears Home Repair. Between both companies, I have only been able to reach a live person to try to resolve the problem ONCE and the automatic call back feature has been unfulfilled. I will be canceling the warranty immediately and would appreciate a human being contact me to explain the reason for such poor customer service.

2 years ago

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Linda Henrico, VA

The Technician was great! Choice Home Warranty, not so much. I was told that someone would come out to service 2 different times and this has been 2 weeks after the claim has been put in. The Te hnician who serviced my dishwasher said he wondered Choice Home Warranty didn't not contract him to repair both, because that was his expertise. He actually had to drive up from VA. Beach to do the one job, even though both tickets were placed at the same time.

2 years ago

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Robin Palmetto, FL

Choice Home Warranty responded fast to the claims I submitted. The technicians came out to complete the repairs in a timely and professional manner.

2 years ago

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Leona Lubbock, TX

Jesse was very prompt and I had to call them back because the tub stopped up again!! They came back in and took care of the job

2 years ago

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Kenneth Middleton

Had to elevate my situation to a manager and he said he would make sure that the issues would be resolved, and I would not have to pay a service fee again for the same issue. He assured me he was updating the notes while he put me on hold. As it turns out, I was charged another service fee. I called and spoke with another manager, and she said there were no notes on my case. I am done with this nonsense.

2 years ago

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Bob Seneca, SC

The request was answered quickly, and approved, and a technician came out when scheduled, and fixed with the first visit. Money well spent/invested!

2 years ago

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Sandra The Villages, FL

I have 3 times called and put a claim in online for a 3rd service call on my dishwasher. The first time the wrong contractor (electrician not plumber) tried to call new back. The other two times NO ONE contacted me at all. I finally gave up and just bought a new dishwasher. I'm sure thats what they were hoping. I will tell everyone NOT to use this company for warranties. Sandy Moran

2 years ago

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Kanti Mistry Atlanta, GA

Choice does not cover what they say in their contract. When it does not intend to pay for the repairs, it simply tells you repair is not covered or blame the consumer of misuse. I have friends who have experienced the same.

2 years ago Edited September 5, 2023

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James Thomas GA

Great customer service and response time. The first warranty company I've been with that actually stood behind their advertisement.

2 years ago

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miguel garcia Las Vegas, NV

Your company is the best. Very prophesional even the vendors you use are awesome. I am recommending you to all my friends

2 years ago

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Jeffrey

Filed a claim for a repair on our A/C on July 13th. CHW has sent 2 technicians to do the repair but neither were authorized to work on Carrier units according to them. I have paid 2 service calls fees ($150) plus $250 to a local A/C company to get the A/C working temporarily since our temperatures have consistently been in the high 90’s! The last technician sent by CHW looked at our unit but never returned and would not return calls from me or CHW so the whole process has started over while we are still waiting for service!!!

2 years ago

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Noemi Davila Amarillo, TX

I picked Choice because I was told it was the best home warranty and since I'm on a fixed income, I could trust that they would help me save if I needed their services. My 1st request was denied, my refrigerator has since quit working & now I have to rent one. With my water heater, the company they chose added almost $600 in extra fees ie: heavy lifting fees , code fees, disposal fees (which I had no opt-out option) That was my extra electricity & medication money. I'm currently not pleased at all with the quality of service I've received.

2 years ago

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Thomas Easthampton, MA

The service is so easy to use, whether with their own techs or authorized ones. Fast and friendly service. Thanks. Tom

2 years ago Edited January 10, 2024

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Akshaya McDonough, GA

Time. We didn’t have water. Repair company said 1 week. How do we live 2 days water evantuly they fixed next day but it’s took me 12 to 14 phone calls.

2 years ago

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Darrick Waldorf, MD

The reason I gave low marks because choice warranty on my last claim have been most inconsiderate toward my family and me. We have been without a clothe washer for a month or so. We have call multiple times and the only thing they say is “ waiting on tech to give them the serial number”. How hard is it to get a serial number . We tried giving it to them but would not take it. .. my wife is having go to a laundry mat to wash clothing, which is so hard and inconvenient. It will be hard for choice warranty to gain my trust again!!

2 years ago

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Carolyn Southaven, MS

What I don’t like, the warranty isn’t all you guys try to make it out to be!!!! Then you find people that’s fits your interest best and not the customers!!! I just had a new replacement unit Wednesday and when I got home Thursday night from work, the pipes on the outside leading up to the unit is frozen and I’m right back where I started,,in a hot home!!!! I paid 1,550 just to be back in the whole!!! This sucks!!!! So why have warranty when it only works for the company and not the people

2 years ago

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Ed San Antonio, FL

I’m very happy when we bought our house we bought a warranty. We have used it several times and Choice responded and resolved my issues

2 years ago

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ELayne Strong

I was not happy with my first service call and left my review with I believe was Trust Pilot. It was a link that was sent to me after that visit. Obviously your company did not see it. I did call after the visit and talked to someone about it and they were not nice, had an attitude problem.

2 years ago Edited June 7, 2024

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Mary Yuma, AZ

Wexhavecbeen very satisfied with Choice Warranty. When we call we get excellent service and they schedule service ASAP.

2 years ago

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Matt Big Sky, MT

Have had multiple interactions with CHW and the technicians they partner with solved my issues well. The app could be faster and more user friendly.

2 years ago

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Glenn Sparks, NV

Poor customer service response to getting help with electrical problems. I have to do all the work. Ten weeks with half power in house. Ac not working because of power panel problem. No contractors provided to do repairs.

2 years ago

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Yolanda Valencia, CA

The only reason I am giving you a two star is because the technicians have been very professional. I have not been happy with the way my claim has been dismissed...I have a 5 year policy, I am thinking of changing it to a one year

2 years ago

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BMarchisio Houston, TX

We had our A/C down for 3 weeks in Texas with over 100F every day. At the end Choice finally decided to decline to do anything because, according to them, the failure was not caused by “normal wear and tear”. They say that they are used to see issues like mine after 15 years, but my unit is “only” 9 year old. Therefore the failure is considered “premature” and not covered!

2 years ago

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Sandy Nicholson-Mergen Boerne, TX

I replaced a range top stove. I paid almost $2,000 for the replacement. I was given an $800 credit for Lowe's. I was told that the $800 was based on what CHW could purchase a range top stove for at wholesale. I asked if I could purchase it at wholesale. I was told no. I was not told in advance that I would not get a check which I needed to help pay for the range top stove I had purchased. It has been almost a year and I still have a $700 plus balance on the credit voucher.

2 years ago Edited January 10, 2024

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William Fisher Lebanon, OH

Response time was quick, parts were ordered and installed in a timely manner and the service guys at Buckeye Heating and Air were excellent

2 years ago Edited September 5, 2023

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Samuel Tenbrink Appleton, WI

Something has changed at this company in 2023. I use to get great customer service and repairs were done without hassles. Now I get disrespect from customer service and over talking me when I’m trying to explain the problem. A number of customer reps were hard to understand. Repair was denied before they understood what the problem was. I’m thinking of cancelling my Choice Home Warranty . Not happy !

2 years ago

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Connie Ramirez Cathedral City, CA

Choice is terrific every time I call I get speedy responses great job I have been telling my family and friends to get it!

2 years ago

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Renoy Mogene Atlanta, GA

My biggest experience with home choice warranty was the leak I make a claim, approved with no questions asked That was excellent.

2 years ago Edited November 3, 2023

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Michal Ilai Austin, TX

Hello - I am very frustrated with the reimbursement process. My technician and I provided a plethora of information - some very irrelevant to the AC issue - and we keep being asked more questions to prolong the process. This is NOT a good , honest customer service . We expect to resolve this immediately in order to feel validated as customers who followed your protocols in good faith. Please reimburse us for the unexpected expense caused by your failure to provide us service in a timely manner. That will be the only way for us to provide a positive feedback on your company.

2 years ago

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Lilian Guatemala Houston, TX

Our first claim! Our AC broke since Saturday, the technician came today and reported the diagnostic to the company and Choice said it’s not covered because it’s not due to regular wear and tear which is not true. 4 days without AC and who knows how much longer we’ll have to wait while we appeal. If denied again, we will cancel our policy and leave bad reviews everywear to alert people to stay away from Choice

2 years ago

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Kathryn Frye Alpine, TX

Mr. Jascha R was knowledgeable, polite and very helpful, saving me some money as I started my warranty coverage with Choice Home Warranty today.

2 years ago

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Rhonda McMillen Austin, TX

David L, This representative was first class.He made signing up with Choice a fun and positive experience! Sincerely R.McMillen

2 years ago

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jonelle jozwiak

I had a great conversation with the service guy. He extended my coverage and gave an excellent rate. No worries for my house thru 2031!!

2 years ago

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Bob Carmel Fremont, OH

Hohler Furnace and Sheet Metal and their tech, Troy K, are fantastic to work with. I would highly recommend them to anyone needing HVAC service.

2 years ago

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DL Cullom Oak Ridge, TN

I appreciate the speed CHW has when solving problems I’ve had. They seem concerned with the quality of any repair and communicate effectively.

2 years ago

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Gary Alexandria, VA

Ana was Low pressure but very informative and persistent sales pitch. patient and non aggressive and friendly respectful, helpful and knowledgeable.

2 years ago

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Turquoise Young Memphis, TN

Kurt was very POLITE, PROFESSIONAL AND PROMPT. He was very KNOWLEDGEABLE and helpful with all my questions. Kurt you rock!!!!!!

2 years ago

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Anthony DeSantis Little River, SC

Would give 0 stars if possible Have a GE dishwasher that has the same problem for a year and a half Choice refuses to replace it I have paid a few service fees for the same problem Parts have been replaced but it’s still loses power whenever it wants to The dishwasher has never been repaired Choice refuses to waive the service fees and also refused a refund for the two years I have left on my contract Definitely not resigning with them

2 years ago

Choice Home Warranty Reviews