Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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denis thornton Macomb, MI

The process for submitting a claim is very easy and the communication is good CHW needs to inspect systems prior to putting them under warranty. We have had issues with an appliance and it has cost us significantly with damage it has done to the house

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2021

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pam potts Okatie, SC

Simmons service was excellent . Prompt professional . Seems like we may have have resolutions as this is our third claim for the same issue.

4 years ago Edited January 10, 2024

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Angela Robinson Gardnerville, NV

Choice promised in country point of contacts and calls, but they sub-contracted a company (sears) who is out of the country. Sears scheduled, picked up the work order then no showed. Then i had to take a 2nd day off to ahve them come. It took 4weeks to get a washer fixed. I will never buy a warranty again, instead I will pay a local to come fix items.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

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Dixit Patel Richmond, TX

Our technician “Carlos” was awesome. Very professional and kind. Thanks Choice for replacing the damaged garbage disposal with new one.

4 years ago

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Shelisa Henderson Mansfield, TX

They are very quick to respond! If you have a problem with a technician they'll quickly address it and provide someone else.

4 years ago

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Hg G Dallas, TX

Experience was fantastic! The customer service that was provided was nothing short of exemplifying pure professionalism.

4 years ago

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Rachel Thurber New Port Richey, FL

The worst company ever!! does not fix ceiling fans with lights. Does not fix water heaters. Denies all claims. And takes HOURS to speak to a customer rep from the Phillipines. Rude customer service. Didnt fix a leak in my refrigerator (5 weeks later), Rust appeared and BOOM, can't cover because there was rust?? But wasnt rusty 5 weeks ago, SAVE YOUR $ THEY ARE AWFUL

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 24th, 2021

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D. Gardner Littleton, CO

Well it is coming up on three weeks that my hot water heater has not worked properly. I got caught between the technician who said they would not come repair it and Choice that said they would. Then the tech said the water heater was leaking, which it isn’t, so Choice denied any repairs. I appealed the decision and Choice said they would repair it but I still do not have an appointment. It has been 2 weeks since the initial diagnosis.

4 years ago

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Joseph Lewis Coatesville, PA

The repair person showed up on time, explained the problem & took care of it immediately. Very courteous & professional.

4 years ago

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Linda Shreveport, LA

The owner came and did the work, he was very knowledgeable and friendly. He did a great job, would recommend this company.

4 years ago

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Boris Yazlovitsky

CHW is full of surprises when you need something fixed. some are good. others not so good - to find out that the part which causes a problem is not covered (toilet flange) is not covered is not great, so in addition to paying CHW a large amount of money each year, need to pay the plumber to complete the job

4 years ago Edited May 29, 2025

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Skywalker N Dunlap, IL

My AC went out on Saturday. Choice wouldn't send anyone till Monday because they won't pay for Saturday service. I called my own technician because they said I could get reimbursement. When I tried to get reimbursement, they found little details and rules that I didn't know about to deny my claims. Rust and corrosion is not covered. Blocked drain lines and mold is not covered. Total waste of money. Don't sign up they don't cover AC unit repairs.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Ladyj Hill Hayward, CA

Well so far I like and believe the words that came out of Amy's mouth. So let me get started with them and see how true to their words they are.

4 years ago

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Chris Miami, FL

Great job Working with my schedule and getting somebody out to the house immediately to fix the air-conditioning in the summer.

4 years ago

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mandy navaee Reston, VA

My AC unit is approximately 20years old according to the information on the units and the technician that came out. And it’s time for a replacement they usually last 10-15 years. They have denied the claim to replace the one that’s out saying it’s not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional.Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 22nd, 2021

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Walt Barker Bradenton, FL

Choice Home Warranty advertises and sells warranties claiming to cover home appliances. If a covered appliance needs repairing, CHW uses technicalities and legalese buried in the fine print to avoid repairing the items they claim to cover. This company eagerly takes client’s money and greatly in increase renewal fees but don’t expect reasonable performance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Rob Weekes Yuma, AZ

I like the way that many different home appliances are covered under the total warranty. I also like the cost and the deductible amount.

4 years ago

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christine carey Sugar Land, TX

My dishwasher was not working a repairman came out indicated to me it needed a pump of some sort the next thing I know I mean charged another $75 and they send a plumber out and the plumber indicates to me that this is not a plumbing issue so I’ve had to pay two things for one issue and I’m really not happy about it that’s about my problem is still not fixed month going on now six weeks I don’t

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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David Horner Coeur d'Alene, ID

Did a great job in a very fast time for us. We got in at the right time and work order and tech got it all done in one day!

4 years ago

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Leyla Edinc Winter Garden, FL

I had problem with my sink. I wrote e-mail to open the claim. Same day they answered and got appointment for next day. Customer service is excellent.

4 years ago

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Frank Schook Copiague, NY

I was under the impression everything would be covered but overall I understand and very satisficed with the service, tech and product.

4 years ago

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Orin Bey

Our upper AC unit stopped working. Technician came & checked it out, gave us a diagnosis and never submitted a ticket to CHW. When he left, our lower AC unit was now not working. We called the company multiple times with no response all while having to endure Georgia’s heat wave. Now, with the additional issue of the lower AC unit we had to pay the service fee again only to find that the first technician never turned our lower AC unit back on. The second technician came, wrote a ticket and CHW denied our claim. So, we’re out $170 with nothing fixed that could’ve went to repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Ronald Harris St Louis, MO

We've been waiting on our voucher to recieve a new microwave. We did not know wed have to pay someone to install our over head microwave. Kind of disappointing. As well as the voucher may bot even cover the kind of .microwave we need . Kenmore

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021

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Latosha katrice Birmingham, AL

My one complaint is that most technicians don't respond as quickly as you need them to at your time of need. My overall thoughts is that I am pleased with my warranty

4 years ago

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Cynthia M. Mauro Irwin, PA

Very good information from my person in regard to benefits. She met my expectations & it is so nice to speak to someone I can understand.

4 years ago Edited January 10, 2024

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Gene Kahler Ennis, TX

The service tech was quick, decisive, efficient, successful and gone! Can't say any more or better. We're very pleased. Thank you.

4 years ago

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Stephen Russell Collierville, TN

I put in a work request for AC at night and had an appointment for two days out in less than an hour. Step one was done very quickly!

4 years ago

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Elise Goulbourne Detroit, MI

The issue I had was covered but since it was an accessory item it wasn’t which caused me to pay for service call and out of pocket for the fix. I feel things could have been adjusted.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Jean McEntire Philadelphia, PA

It took me several days to get a plumber and when one came the sink was broken in the process of him trying to unstop it and Home Warranty denied my claim to fit it. My sink is still stopped up and the plumber was supposed to check my running toliets which was not done. I was told I would get a call back and I never did. The customer service is awful. I have called several times, brote emails and sent text without a response. I piad Monet and got no results.

4 years ago

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Leida D Phoenix, AZ

So far, with the 2 claims I have submitted, nothing has been done to remedy by problem. One took 2 months to act upon, and my issue was not resolved. This time the tech for fixing my a/c didn't show up. When I texted him, he said his car was stolen and he was busy dealing with that. I've gotten no communication about rescheduling. I'm on day 5 without a/c. This is one of the worst companies I have experienced. I need to review my contract to see when I can get out of it.

4 years ago

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Brandis Jordan Las Vegas, NV

Your Account Executive, Nathaniel J, was impatient and came off like I was bothering him by asking questions. It was a horrible purchase experience. Additionally, I asked to speak to a supervisor multiple times at the end of the call and he wouldn’t let me speak to one. Highly disappointed by the level of service provided and quite frankly only chose to go through with the purchase because of a strong family referral. I sincerely hope that Mr. J’ behavior isn’t indicative of the customer service provided by Choice Home Warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 9th, 2021

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AJohnson Culpeper, VA

They were very polite, went straight to the work, completed it, in no time overall I was very happy with the time it took to complete the work.

4 years ago

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Barbara Barrett Edgewood, NM

You are told when you buy the warrantee that it will cover home appliances when they fail even if you are just purchased the home. Then you place a claim and they say you have no coverage. I wonder why I pay for coverage. If something fails- it isn't covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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ray mla Algonquin, IL

when i had a problem i called choice, they have been super fast and the servicemen were professional and the most important they fixed the problem

4 years ago

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LULU El Paso, TX

Have been waiting for my ac to get fixed already paid the technician and hasn't even put order in yet.. My house is above 90 degrees inside hotter then outside and I have children inside the house. Have called multiple times and no resolution.. According to customer service the tech has received no answer from his supplier so I guess I will out ac for the weekend too..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2021

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Jerry Webb Fairhope, AL

Response was great & on a Holiday also. Co. took care of our problem in only one day. Technician was polite & very professional.

4 years ago

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Billie Jo Lewis Lewisville, TX

Not a good company. No urgency to fix high priority items like AC in 105% heat or refrigerator that is used daily by entire family. Took 32 days for fridge and they said my stainless steel 26cuft french door GE fridge that was only 1.5 years old was worth $900 only. My AC took them 26 days to fix and I had to pay $1600 of it myself. More interested in paying for advertising to appear to be great company instead of helping customers.

4 years ago Edited September 26, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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Choice home Wilmington, NC

Easy to contact, but jury still out on quality of contractors. One was knowledgeable and provided good service, while the other was lacking in areas that is important to ensure confidence

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 9th, 2021

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yvonne leung Vineland, NJ

This last service call for HVAC tech had already responded and another contacted me. Appreciate the response, but please check that someone already responded so no one else’s valuable time is used.😊

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Michael Taylor Georgetown, SC

I expected all of the reported problems with my covered appliance to be covered by the warranty by only having to pay the $60.00 fee Now that I now that this is actually a Sears company, I would expect the quality of the coverage to be superb, boy I am very disappointingly, completely, and absolutely WRONG!!!!!!!!!~!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2021

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kristin hamilton Tualatin, OR

We needed our air conditioning fixed. We made a claim, within 24 hrs we had an appointment for same week. The technician came fixed it very quickly! We were thrilled 👍

4 years ago

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Rhonda Banks Little Rock, AR

I submitted a claim this morning and the Repairman came today. Scheduled for repair completion on Monday. It doesn't get any better than that!

4 years ago

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Vanessa Rojas Chicago, IL

Terrible experiences every time. Takes long to get a technician to us. Our AC wasn’t working in 90 degree weather. I shared with them that I need a sooner date versus waiting a whole week. I am pregnant with a 3 year old at home. CHW didn’t care though. They denied my request to get our own technician and get reimbursed. Terrible. Appointments were rescheduled TWICE without even asking me. Total wait was about two weeks to finally get a technician here.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2021

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Michelle Stewart Atlanta, GA

My first claim was met with a horrible experience with a "claims specialist". She yelled at me and did not resolve my issue nor did she want to. Literally worst experience I've ever had with a service I PAY FOR. I pray this year goes fast, and I don't have to call them for anything else because I cant imagine dealing with them. the reviews on BBB are horrible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 3rd, 2021

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Martin Benavidez Oberderdingen, BW

Not sure yet. This is my second year with choice. Last year I put in a couple of service tickets that were not covered. Now Choice supposedly has a no exclusion coverage. If they had that last year that would have saved me on charges they said were not covered in my policy. I hope I do not have the same experiences as last year.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 1st, 2021

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Marvenia Michael Jonesboro, GA

The staff was very prompt to get someone out by to my residence to service my air conditioning unit. Pleasant and friendly staff.

4 years ago

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Janet Riddick Decatur, GA

This was my first request and it was denied. The reason given for denial was not true. When I CHOICE while the technician was here, they did nothing to help. I asked for a supervisor and they told me that they would have someone call me back. No one has. I am really disappointed as I could not use the toilet and had to pay out of pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 1st, 2021

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Elsie Byrd Stockbridge, GA

I called today being a holiday I got a response. And they are sending a technician to fix my dryer tomorrow . That was a quick response.

4 years ago

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A Miller Charlotte, NC

Had a few issues in the beginning but other than that I am happy with the service I have received so far. I like the low service fee they charge.

4 years ago

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Jeff O Charlotte, NC

I’m not sure what I have a warranty for. The part that went bad on my a/c is covered by the manufacturer warranty, but Choice Home Warranty won’t cover the labor cost of $1,400. This is after I had to pay $485 for the service call, finding where the Freon leak is and recharging with Freon. I will be contacting them to find out how to get a refund for the next two years I’ve already paid for.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Although this wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Jun. 1st, 2021

Choice Home Warranty Reviews