Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Dennis Gray Las Vegas, NV

Took them 7 days to send a repairman to fix my refrigerator freezer which means I had to buy another refrigerator freezer to transfer all my food into otherwise I would have lost about a $1000 worth of food.

2 years ago

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Cindyr Decatur, IN

I like this company. I’ve used them periodically over the last 10 years. My only concern has been the length of time it takes to get work done.

2 years ago

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Saundra Shepherd Knightdale, NC

It’s worry free. Since I become a widow the repairs to the house is now my responsibility. Now I depend on Choice Home Warranty.

2 years ago

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Kristi Warner Algonquin, IL

Worst company I have ever dealt with. I would never recommend this company to anyone looking for a Home Warranty company. Terrible customer service, they are not helpful at all! I was told that a manager would call me back yesterday, I have never received a call back. I was mislead about the service coverage offered by Choice warranty.

2 years ago

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Larry Henderson Bradyville, TN

The contract stated if your company could not repair my appliance, they would replace it. WELL, they did not. They offered me a settlement to purchase another one, but the amount was only one-half of what a CHEAP washer would cost

2 years ago

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Henry Juarez San Antonio, TX

The worst! No discussion with any case mgr.. I was shocked when your email said you were only paying $500 for the pump repairs. I tried several times to reach a case mgr. never got a call. I’m never again paying for this useless warranty. I’m telling everyone I know not to get it

2 years ago

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Marc Sorel East Providence, RI

Gave me a terrible offer for replacement of washer. Did not even cover half. Rather have fixed old one. Will probably cancel service. Not worth the investment for crappy Reimbursements.

2 years ago

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Sabah Kurukchi Spring, TX

He came to check the air-conditioner and found it noisy due to excessive vibration and said it require replacing.

2 years ago

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Angela Nicholson Palisades Park, NJ

I am very pleased with CHW. When I file a claim it is quickly assigned to a contractor and resolved.

2 years ago Edited January 10, 2024

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Murshed Bin Asad Syed North Brunswick, NJ

This is the worst company I have ever had a contract with. Whenever I submit a claim, they just send a review declining the claim stating that they don't cover this. I had with another and I am feeling that the earlier was far better than this stupid company. Do not buy any coverage. It is all gone.

2 years ago

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Jon Canigiani Leesburg, VA

Easy online claim process. Tech was great! Service was completed within 30 minutes and AC is running great.

2 years ago

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Dianne McCoy Salt Lake City, UT

This company is all about getting out of paying anything for a claim. They don’t remove and replace the broken items. They offer you the least amount of money for your item, not enough to buy a replacement. In order to get anything done you have to call multiple times and fight with your case managers. I will not be renewing my contract.

2 years ago

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Tiffany Oliva New York, NY

Terrible experience! Fridge broke, took way too long to get a service appt, then when it was deemed replaceable, we got less than half the amount to replace the exact fridge on a Lowes gift card only! This is after we were told by 2 different reps that the company replaces in full. Needless to say, we cancelled our renewal.

2 years ago

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Dan Hoffman Medford, OR

Brian was on time!!! He was efficient and got to the problem right away! Very friendly and professional

2 years ago

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Mark Daniels Las Vegas, NV

The tech was thorough and knowledgable. He identified and resolved the problem with in a short period of time.

2 years ago

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Nubia Palm Bay, FL

They were very helpful, specially Mr Aquian S he make our process very easy and informative. Thank You Mr S!

2 years ago

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Aiko May Chico, CA

Called 4x regarding an existing claim and got disconnected. Water heater tech recommended replacing entire water heater but warranty denied and would only cover a part that took three days to receive then still didn’t work so now waiting a 4th day with no hot water to get another part hopefully tomorrow to see if that will fix the problem

2 years ago

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Patrick Dagenais Sterling Heights, MI

Worst company.They make appointments.But don't notify the technician.So I had people wait at my house without AC for 4 hrs on Saturday and 4hrs on monday.95 degree heat.no show by technician Ron because he didn't make the appointments.Ron called me Monday evening and told me Tuesday 10 am 2. Came on time . repaired AC

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Natasha Temple Pompano Beach, FL

The technician that came out was very knowledgeable and took the time to answer my questions The problem was fixed

2 years ago

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Chris Starrs

Filed a claim Wednesday, we had a company here but Thursday night. By describing the issue the technician knew what the issue was.

2 years ago

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Bobin Kumar MA

CHOICE Home Warranty is the best warranty I enrolled so far. Amazing company overall with great Customer Service

2 years ago Edited November 30, 2023

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Janette Drydale Gilbert, AZ

Repairs get fixed in quick time. But takes to long to get repairman to house. Needs better phone communication.

2 years ago

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Phillip Clark Murphy, NC

I've been the company a while. I got the extended warning warranty because they had septic tank coverage. The definitely feels like bait and switch. I used it and it doesn't cover Septic tank pumping Will not Honor the coverage. Have to get a lawyer to settle my dispute

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Teresa Thompson Stone Mountain, GA

Responded to my request quickly and had a service appointment scheduled within the same business day

2 years ago

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Keith Lincoln Gettysburg, PA

M. L was extremely helpful and answered all questions. He made the process very easy and stress free.

2 years ago

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Linda Marion, KS

It always takes me getting in contact with you 7 or 8 hours after I turn in a claim for you to respond to the claim after being filed...... I give you a poor rating!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Robert Mowatt Tucson, AZ

Punctual, and willing to discuss the issues at hand and professional enough to find the problem immediately.

2 years ago

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Michael Atlanta, GA

I find myself having to go into arbitration way to often with case managers to get resolution to my complaint. With negative results for the most part.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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judy grady Grosse Pointe, MI

The technician in your network AJ's Heating & Cooling was great and gave his opinion that our air conditioner needed to be replaced. I called several times to your company and they want a 2nd opinion but nobody is ever scheduled and its extremely hot here. I would like the job done and expect it expedited. Judy

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2022

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Richmond Dawson Amesbury, MA

The service offered lessens stress surrounding rather expensive parts of owning a home. The process of signing up was seamless and easy.

2 years ago

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Bocker Reading, PA

Sometimes Takes too long to find mechanic. I had a problem with my water heater and it was 72 hours before you would allow me to get my own mechanic and you agreed to reimburse him. Well, he arrived lit the pilot and left.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2022

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Gerald Greene Huntsville, AL

We had to wait (3) days for service, my wife has Afib, trouble breathing, on oxygen! I reported this when I turned in my request pleading for priority consideration. It fail on deaf ears! Count us as very dissatisfied and disappointed with Choice!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 15th, 2022

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Tori Thompson Batesville, AR

Haven't had to use them yet but seem to offer great service. Customer service sales rep was easy to speak with and very helpful.

2 years ago

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Lawrence Wade Elizabethtown, KY

I am a retired veteran who lives on a fixed income. For the past three days I have been living in my basement due to air conditioning problems.I don’t want to comment on the lack of customer care I am receiving and hidden fees this organization attempted to acquire for repair’s that’s are covered. Not a satisfied customer .

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 15th, 2022

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Aaron Smith Plano, TX

Quick response to help solve problems. Reliable for homeowners to have what they covered for ,actually be covered by plan

2 years ago

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Kelly Barr Los Angeles, CA

I felt like I was being pressured by the sales guy on the phone. When I said I didn’t want to get a three-year plan or a six year plan he got kind of abrupt and Rude, I didn’t get to finish what I was gonna say and he hung up on me. So rude. Geez.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 10th, 2022

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Gary Morton Knoxville, TN

Did as advertised! My ac was failing and they scheduled a technician to come out and resolve the issue.

2 years ago

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Henry Chang Austin, TX

Yearly premium and the price for each visit is reasonable. Easy to make a claim and the technician's response is quick.

2 years ago

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John Chaney New York, NY

Quickly found technician, then quickly found replacement when the first one did not show. So far, this is has gone smoothly.

2 years ago

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Abby Long Mobile, AL

On our first and only claim, they made a mistake on their part, where my claim was denied. Now I’m waiting on an appeal, almost two weeks to get an appointment to make an appeal. It’s the most absurd thing I’ve ever heard, considering my water heater is leaking everyday that goes by. (I paid for warranty year in advance.)

2 years ago

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Tamie Johnson Markham, IL

I like the promptness of service but I don’t like the fact that they don’t do what their advertising says. I had an issue with my water heater busting they didn’t cover it and then my air conditioner which I keep covered in the off season went out after it was serviced and that claim was denied. What a rip-off. A very disappointed customer.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Trena Harris Fredericksburg, VA

I called to get my air conditioner fixed when it was so hot and they sent a company out to repair the problem asap

2 years ago

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caren goodwin Wilmington, NC

Lately our claims have not been covered, such as Dishwasher, oven vent, etc. when you say replace in your contracts, you do not replace 100%, only a fraction is replaced.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Carrie G San Angelo, TX

Choice Home Warranty has been very dependable and taken very good care of us each time we've needed them.

2 years ago

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M C Lorton, VA

Very aggressive, harassing, bullying salesperson. Very bad customer service. I tried to cancel my policy today but to no avail- although we purchased today and we’ve 30 days grace period to cancel. We filed a complaint with the BBB, and plan to file two more with CFPB and VA AG-if we don’t get our refund.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 9th, 2022

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Renee Parsley Dover, DE

Choice was courteous move quickly to get the job done was finished in a day I would recommend choice warranty

2 years ago

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Luis Valenciano TX

Your customer service representative was very knowledgeable and courteous provided good customer service.

2 years ago

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Jame Andy Las Vegas, NV

I had to make three claims v within 2 weeks and they assigned them all quickly and to really great companies.

2 years ago

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Daniel Collins Jonesboro, AR

They will not return phone calls. I have tried several times. Extensions given will not work and you deal with different people. Very frustrating. Service company said they have paid for the same service with the same plan. They don’t understand why they wouldn’t approve this.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Brenda Leigh Yates Hampstead, NC

When I have had a claim in the past a technician has been assigned quickly and they are always very polite .

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews