Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Steven Dorfman Wytheville, VA

Very professional...helped a lot...listened to my side of the story

4 years ago

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Barbara Cass Hillsboro, IL

Most of the time, CHW can find a person to do the repair you request.

4 years ago

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Camille Birmelin Ridge, NY

They are responsive when I call and technicians are knowledgeable and helpful

4 years ago

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Debbie Rivinius Cape Coral, FL

They always got me quick responses when ever I had a problem

4 years ago

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louise perrelli New Cumberland, PA

all of my requests for service were handled promptly and satisfactorily

4 years ago

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George Brighton, CO

Quick and excellent service with NOT a lot of paperwork or follow ups

4 years ago

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Stevelucier Oak Grove, KY

Excellent service, very nice technicians, very thorough and efficient

4 years ago

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Gregory P. P. Reese Warrenton, VA

because they came through and my problem was repaired quickly

4 years ago

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Felice Diamond Louisville, KY

Because of the quick service and excellent service people

4 years ago

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c jensen Spring, TX

Had a very good experience with the plumbing company that handled our claim.

4 years ago

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Melody Edwards Woodstock, GA

Always handle my issues in a professional and timely manner.

4 years ago

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Helen Gutridge Tucson, AZ

quick responses , knowledge about any problems, pro at job site,

4 years ago

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Tom Chandler, AZ

Prompt response, courteous operator, answered questions as they came up.

4 years ago

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Alva Robinson Philadelphia, PA

Very easy to start a claim on the website. Representatives are super helpful.

4 years ago

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Mary Wright Marble Falls, TX

The companies they use were on time, professional and great technicians.

4 years ago

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Vernadine Craft Memphis, TN

Technician that comes out is very knowledgeable about what they do

4 years ago

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Jimmy Newman Baton Rouge, LA

Great service / showed up on time/ cleaned work area before leaving

4 years ago

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Stephanie Guerrero Honey Brook, PA

Very easy process. Great customer service and next day service!! Fantastic.

4 years ago

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Mary Harper Vero Beach, FL

I called and service was completed within 27 hours of my call for service.

4 years ago

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MJ CASTLE Concord, NC

The service was handled professionally and in a timely manner.

4 years ago

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Michael Mines Melville, NY

Normally very responsive but sometimes contractors not understanding the work order ticket

4 years ago

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Walter Hannowsky Greenwood, IN

This is my 3rd contract there response to your problems are good as are the service technicians

4 years ago

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Elvira Zuazo-Legido Philadelphia, PA

Excellent service, yet at times it takes up to 2 weeks for something to be fixed because of parts.

4 years ago

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Willie Travis Dallas, TX

Multiple contractor for same job, who did not share their their information so that correct person would come next.

4 years ago

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Laura Perkowski Indianapolis, IN

My experience with claims is hit or miss. It's either easy or a huge pain due to their poor communication policies

4 years ago

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Balaji Vemula Saint Augustine, FL

They keep denying the claims, after being with Choice for 3 years I have created only 4 claims and they have rejected 3. What is the point of having a Warranty?

4 years ago

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Isabel Woodbridge, VA

My claims were rejected twice I couldn't fixed my toilet and electrical issue and they make me paid $75 each visit the worst company ever ! I didn't get any help at all!!

4 years ago

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Teri Madison, IN

They responded quitting my claim and also to my issue with the repair man.

4 years ago

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Paula LIndstrom Grandview, MO

Responsiveness and willingness to make sure that claims are addressed

4 years ago

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Barry Rogers New Iberia, LA

Took care of my I've maker in just 2 days. Service was great.

4 years ago

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Milly Whittle Lake City, FL

Always quick to respond, friendly, polite and knowledgeable personnel.

4 years ago

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Carina borjesson Henderson, NV

Quick response and a knowledgeable tech came and fixed my freezer

4 years ago

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Gabrielle Hanson Franklin, TN

Dependable, good coverage and amazing field staff supporting the product.

4 years ago

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Steven Falb Virginia Beach, VA

My ac was out in a hot day and CHW got me service on the same day

4 years ago

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James Cole Memphis, TN

My service request have been handled quick and professionally.

4 years ago

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Vipin Kumar Santa Ana, CA

because service provided was good. and timely. I used from day one.

4 years ago

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Kathleen J Spradlin Fort Worth, TX

Very helpful and so many ways! No question and no denial of my claim!

4 years ago

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Jay Shaw II Lansdowne, PA

Great service. Easy to use. Plethora of vendors. Timely service.

4 years ago

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Mike McDonnell Jefferson City, MO

Service on cover items meets and sometimes exceeds expectations.

4 years ago Edited January 10, 2024

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janet Antonellis Boynton Beach, FL

Had a appointment in a week. The service man was very professional.

4 years ago

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Verified Customer

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Gregory Smith Richmond Hill, GA

The repair technicians are taken 3-4 days after the initial call to contact the client and repairs have taken two to three weeks to be resolve.

4 years ago

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Paul Summers

the fact that you are asking subscribers to find their own repair technician is weird. Slow response to issues.

4 years ago Edited January 10, 2024

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Mark Forrester Ooltewah, TN

While your company is responsive to calls, once a repair is approved there are too many disclaimers in your contract.

4 years ago

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Alice Byrd Oakdale, CA

They don't replace items if parts aren't available. Just send you a minimal amount of money to put towards a new item.

4 years ago

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Ed Crippen Indian Land, SC

First experience a little clunky with scheduling follow up appointment. Second expect much better.

4 years ago

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Raju Philip Sunnyvale, TX

Took 1.5 months to give a proper response, not completed the repair. The repair company Texas AC and Heat employees were not professional. Irespossible

4 years ago

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Rick Preissel

Best Price. Mostly effectice. Sometimes contractors are not reliable. Mostly good.

4 years ago Edited January 12, 2026

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Mary Oakton, VA

I had a problem with my refrigerator and they came out and they repaired it.

4 years ago

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Maria And Joseph

When our refrigerator had a problem they came out within a few days and fixed it.

4 years ago

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Gracie Richmond, VA

I had a stopped up sink. The plumber came in and said he couldn't do it because he had to go up on the roof.

4 years ago

Choice Home Warranty Reviews